STANDARDIZATION OF TASKS - Henry Ford Health System

Steps for Creating Standard Work
Steps for Creating Standard Work
1. Identify the work process the team seeks to improve
Select the output for which you want to define a work standard
Gather information about the metrics used to measure this output
Gather group’s current performance on each metric
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2. Document customer requirements
3. Verify that the output merits a work process standard
Use the customers' key requirements to detect unwanted output features
and uncover ways to incorporate wanted features.
4. Build a description of the target standard work process
Create a process overview using information from all the performers of the
work process
Be sure to involve representatives from all interfacing work processes
Obtain approval of all the team members that interface with the work
process
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