Company Presentation - Hönigsberg & Düvel Datentechnik GmbH
Company Presentation - Hönigsberg & Düvel Datentechnik GmbH
Company Presentation - Hönigsberg & Düvel Datentechnik GmbH
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<strong>Company</strong> <strong>Presentation</strong>
Contents<br />
■ About Us<br />
■ Our Portfolio<br />
■ References<br />
■ The H&D Story<br />
■ Extract from our Customer List<br />
<strong>Company</strong> <strong>Presentation</strong>
About H&D<br />
■ H&D is an IT service provider with a widespread portfolio<br />
■ An owner-managed company, H&D provides services at premium quality<br />
and attractive price conditions<br />
■ Corporate headquarters are in Wolfsburg, (Lower Saxony, Germany); there<br />
are more than 20 national and international locations (Czech Republic; USA<br />
& Mexico are being established)<br />
■ In 2009, 1,200 employees generated a turnover of approximately 57 Mio. €<br />
■ <strong>Hönigsberg</strong> & <strong>Düvel</strong> <strong>Datentechnik</strong> <strong>GmbH</strong> is<br />
an accredited ITIL® academy<br />
■ Microsoft Gold Partner as well as Microsoft System Center<br />
Alliance Partner<br />
Certificates: ISO 9001:2008, ISO 20000-1, ISO/IEC 27001<br />
Certificates belong to <strong>Hönigsberg</strong> & <strong>Düvel</strong> <strong>Datentechnik</strong> <strong>GmbH</strong><br />
<strong>Company</strong> presentation
Content<br />
■ About Us<br />
■ Our Portfolio<br />
■ References<br />
■ The H&D Story<br />
■ Extract from our Customer List<br />
<strong>Company</strong> <strong>Presentation</strong>
Our Portfolio<br />
� Consulting and Analysis<br />
� Server Infrastructure Management<br />
� Client Management<br />
� Software Engineering<br />
� SAP © Solutions<br />
� CAx Engineering<br />
� IT Training Center<br />
<strong>Company</strong> <strong>Presentation</strong>
Consulting and Analysis<br />
� Analysis, conception and implementation of IT Service Management<br />
processes and services following ITIL ® V3<br />
� Degree of maturity analysis and benchmarks following ITIL ® , COBIT © and<br />
BSI<br />
� Realization of IT Governance and IT Compliance e.g. with COBIT ©<br />
� Implementation of Application Management Best Practices following ITIL ®<br />
and ASL<br />
� Security Management – BSI<br />
� IT cost minimizing<br />
� Business Continuity Management<br />
ITIL ® is a registered trademark of OGC<br />
<strong>Company</strong> <strong>Presentation</strong>
Server Infrastructure Management<br />
� Service Management and Governance for complex IT requirements<br />
� Concept preparation and establishment of high availability requirements<br />
(failover and fault tolerant technologies)<br />
� Operating Control and Management<br />
� Windows, Linux and Unix Server Systems<br />
� Storage Area Networks and Network Attached Storage Solutions of different<br />
manufacturers<br />
� Microsoft infrastructure environments (Active Directory, Exchange, file and print<br />
services under Windows Server 2003 and 2008)<br />
� Storage Management for Backup<br />
� Operation of middleware and databases<br />
� Server Based Computing (Citrix, WTS)<br />
� Server Virtualization<br />
� Dynamic IT Management with Microsoft System Center including an<br />
interface with HP Service Manager developed in-house<br />
<strong>Company</strong> <strong>Presentation</strong>
Client Management I<br />
� Desktop Service Management for organizations<br />
from 500 up to 100,000 Clients<br />
� Service Desk (EHD, UHD), on-site services<br />
� Incident, Problem and<br />
Service Level Management<br />
� Software distribution with all common tools<br />
� Standard Client Design (also international),<br />
virtualization<br />
� License and Asset Management<br />
� Standardizing IT Services for ITIL ® V3<br />
� Service Strategy<br />
� Service Design<br />
� Service Transition<br />
� Service Operation<br />
� Continual Service Improvement<br />
<strong>Company</strong> <strong>Presentation</strong><br />
Grafik: © Crown copyright 2008. Reproduced under licence from OGC
Client Management II<br />
� Transition of “emerged“ structures in modern ITIL ® V3-based standard<br />
services “from Help Desk to Service Desk“<br />
� H&D implementation plan for phased standardization and centralization of<br />
hardware (assets), software and services<br />
� Increase of service performance<br />
� Rise of customer satisfaction<br />
� Decrease of the operating costs by up to 15% p.a.<br />
� The H&D Governance plan ensures the customer„s project control<br />
<strong>Company</strong> <strong>Presentation</strong>
Software Engineering I<br />
■ Individual Software Engineering – with all common programming<br />
languages, development environments, databases and tools<br />
� Microsoft .NET, e.g. C#, VB.net, ASP.net<br />
� Java (J2EE / JEE), e.g. with the frameworks struts Spring, SEAM<br />
� C / C++, VB, Python, …<br />
� Interfaces / middleware: e.g. web services / SOAP, WebSphere MQ<br />
� DB design and development, e.g. Oracle, MS SQL, DB2, MySQL<br />
■ H&D‟s Quality<br />
� Development processes following SPICE<br />
� Project Management following Prince2<br />
� Quality Management following SIX Sigma<br />
� Application Management Services (AMS) over the whole<br />
software lifecycle<br />
<strong>Company</strong> <strong>Presentation</strong>
Software Engineering II<br />
� Reengineering of legacy systems<br />
■ Technical connection of backend systems (databases, host and server<br />
applications) to Internet applications<br />
■ Business process analysis and modeling by UML, ARIS, …<br />
■ Web design using nearly all common tools<br />
� HTML, CSS, JavaScript, Ajax, PHP, …<br />
� Apache / Tomcat (LAMP) or MS IIS<br />
� Content Management by Day, Vignette, Typo3<br />
� Webshops<br />
■ Agency services from Corporate Design to booths<br />
■ Own product development: HuDCONNECT ® , HudINVENT ® and HuDjOin<br />
<strong>Company</strong> <strong>Presentation</strong>
Solutions<br />
■ SAP consulting over the complete lifecycle<br />
■ ABAP development, customizing, individual solutions<br />
■ Connection of external systems<br />
� Optimization of service processes following ITIL ® V3 standards<br />
■ Hotline and support with 24/7 service<br />
� SAP modules<br />
� SAP for Automotive<br />
� MM (Materials Management)<br />
� HR (Human Resource Management)<br />
� mySAP CRM (SAP NetWeaver)<br />
� SAP BW (Business Intelligence)<br />
<strong>Company</strong> <strong>Presentation</strong>
CAx Engineering I<br />
� CAD Systems<br />
� CATIA © V4, V5<br />
� Pro/E © / Wildfire ©<br />
� System Management<br />
� UNIX© (Linux, AIX, HPUX, IRIX, …)<br />
� Microsoft Windows<br />
� Product Data Management (PDM / TDM)<br />
� PDM / TeamCenter©, ECA / Windchill©<br />
� Digital Factory<br />
� DELMIA© (Dassault Systems), emPlanner (UGS / Tecnomatics)<br />
� ProcessPlanner, ProcessDesigner<br />
<strong>Company</strong> <strong>Presentation</strong>
CAx Engineering II<br />
� Digital Mock Up (DMU)<br />
� DMU central (structures)<br />
� DMU for vehicle construction<br />
� DMU for calculators<br />
■ Process control for prototype construction<br />
� Virtual Try-Out (VTO)<br />
■ Virtual Reality (VR)<br />
■ Virtual Series Coverage (Zone Management)<br />
■ Virtual manufacturability for vehicle construction<br />
<strong>Company</strong> <strong>Presentation</strong>
IT Training Center<br />
■ Training in an accredited training company<br />
� all ITIL ® V2, ITIL ® V3 and PRINCE2 TM trainings include official certifications<br />
� Prince2 TM training with official certification<br />
■ Training including Microsoft Certificates (Prometric)<br />
� Microsoft Certified Systems Engineer (MCSE, MCSA, MCDST, …)<br />
� Microsoft Operations Framework (MOF)<br />
� Windows Vista, Office 2007, Server 2008, SQL Server, …<br />
■ Training with CAD systems<br />
� CATIA© V4 and V5, Pro/E©<br />
■ Training for all common IT systems in our own training center<br />
� operating systems, application systems, databases, multimedia<br />
■ Individual workshops also on-site<br />
<strong>Company</strong> <strong>Presentation</strong>
Content<br />
� About Us<br />
� Our Portfolio<br />
� References<br />
� The H&D Story<br />
� Extract from our Customer List<br />
<strong>Company</strong> <strong>Presentation</strong>
Forschungszentrum Karlsruhe<br />
The Project<br />
� Server Management, maintenance for infrastructure<br />
and complementary services<br />
� Comprehensive Client Management and support<br />
� Service & Support for hardware and<br />
software maintenance<br />
Our Services<br />
� Server and client maintenance<br />
� Approx. 3,500 PCs<br />
� Microsoft Office and Back Office<br />
� Linux-/Unix installations<br />
� Center-specific applications<br />
� 08:00 a.m. – 5 p.m., 5 days/week<br />
Unternehmenspräsentation
Hannover Medical School (MHH)<br />
The Project<br />
� Operation of the central IT Service Desk<br />
� SLAs:<br />
90% availability within 15 sec.<br />
95% immediate solution rate for standard Windows / Office<br />
50% overall immediate solution rate<br />
Our Services<br />
� 5000 PCs / thin clients / monitors, 2500 printers<br />
� 1st-level support / Asset Management with CA UniCenter<br />
� Remote monitoring<br />
� On-call duty 24x7x365<br />
� Multilingual operation<br />
� Implementation of a knowledge database<br />
� Optimization of IT processes<br />
� Establishment of a reporting system<br />
(for instance for SLA monitoring and RCA)<br />
Unternehmenspräsentation
Medical Center of the University of Munich<br />
The Project<br />
Operation of the central IT Service Desk<br />
� SLAs:<br />
93% availability within 30 sec.<br />
90% immediate solution rate<br />
Our Services<br />
� 9000 users<br />
� 5000 PCs<br />
� 1st-level support<br />
� Password services<br />
� Printer Services<br />
� Remote software installation<br />
� Service hours: 06:30 a.m. – 6:00 p.m.<br />
� On-call duty: 6:00 p.m. – 8:00 p.m.<br />
� Multilingual operation<br />
� Client Management<br />
Unternehmenspräsentation
Volkswagen AG: SAP ERP<br />
The Project<br />
Effective and cost-optimized development and manufacturing of vehicles in the<br />
Volkswagen Group through successive replacement of the existing complex system<br />
landscape and migration to SAP ERP (industry solution “SAP for Automotive”) in the<br />
project “Durchgängige Stückliste” – integrated parts list<br />
Substantial technical, chronological and process-related data is provided integrated<br />
and consolidated for the areas:<br />
� Parts list (administration)<br />
� Variant construction sets<br />
� Change Management<br />
� Approval<br />
� Scheduling<br />
� Quality Assurance<br />
Our Services<br />
� Consulting development process, system consolidation and modification analysis<br />
� Development coordination and application development<br />
� 3rd Level Support<br />
� Hotline and 2nd Level Support<br />
<strong>Company</strong> <strong>Presentation</strong>
Volkswagen AG: Internet Presence<br />
The Project<br />
Backup of the complete system‟s availability and scalability<br />
(60 servers/40 web applications)<br />
� Every day thousands of customers inform themselves in the<br />
customer portal about VW‟s offer worldwide.<br />
� first address for concretizing purchase intentions<br />
� planning your dream car by CarConfigurator<br />
� contacts and prices<br />
� more than 100 websites worldwide in different languages<br />
Our Services<br />
� operation of necessary infrastructure (software)<br />
� maintenance and adjustment of existing solutions<br />
� 24/7 on-call service<br />
� support, development, documentation, process optimization<br />
� interface between development and productive application<br />
� support of development processes and technical realization<br />
<strong>Company</strong> <strong>Presentation</strong>
Volkswagen AG: NADIN<br />
■ N e w V e h i c l e<br />
■ A D m i n i s t r a t i o n a n d<br />
■ I n f o r m a t i o n<br />
■ N e t w o r k<br />
The Project<br />
� NADIN is a group solution for ordering and managing<br />
new cars within VW‟s worldwide sales network<br />
� availability and access to sales have been optimized<br />
for smaller importers by means of NADIN@WEB<br />
� project since 1999; now used at 148 locations worldwide<br />
Our Services<br />
� recording of requirements and consulting within the OMD process<br />
� system realization<br />
� multilingual and rollout support<br />
<strong>Company</strong> <strong>Presentation</strong>
Volkswagen AG: Engineering Services (Digital MockUp)<br />
The Project<br />
� Process and Design Support for vehicle development<br />
� extensive cost savings for prototype constructions by means of<br />
digital vehicle modeling<br />
Our Services<br />
� Design Support and addendums (CAx)<br />
� Design Support by digital modeling<br />
� data administration, data control and analysis of virtual prototypes<br />
� data preparation for Virtual Try-Out (VTO) and Virtual Reality (VR)<br />
� buildup, administration and control of vehicle structures<br />
� Virtual Series Coverage (Zone Management)<br />
� virtual manufacturability checks<br />
� Process support for prototype construction<br />
� process control/process planning for prototype construction<br />
� Logistics and disposition<br />
� supplier coaching<br />
<strong>Company</strong> <strong>Presentation</strong>
Volkswagen AG: Fleet Ordering<br />
The Project<br />
■ Fleet Ordering is a Volkswagen Group solution for<br />
online configuration and ordering of vehicles for<br />
fleet customers and special target groups (VIPs,<br />
press, etc.)<br />
■ The extension “Fleet Ordering Rent-A-Car”<br />
allows rental companies to organize and order their<br />
annual volume schedules online<br />
Our Services<br />
■ Consulting and requirements management<br />
■ System realization<br />
■ System support<br />
■ Realization of the follow-up system “Fleet Ordering<br />
Next Generation”<br />
Unternehmenspräsentation
Volkswagen AG: SAP for Automotive DSL<br />
The Project: integrated parts list DSL<br />
Migration of all vehicle development parts lists from the host world into the SAP<br />
Group system TI Syncro for Volkswagen AG<br />
■ Execution of the vehicle migrations<br />
� Initial and further development of the migration portal<br />
� Execution of test migrations and final go-live<br />
■ Maintenance and development of the ES interface<br />
� Support and further development of the interface between SAP and host system ES<br />
■ Maintenance regarding the issue “Änderungsreihenfolgegraph” or cycles<br />
� Development of tools for easier determination of cycles and their elimination<br />
� Support for the technical unit regarding cycle elimination<br />
■ Maintenance of the TEIVON system<br />
� Support and further development of the system for online parts number allocation<br />
Our Services<br />
■ Project team comprises 10 people (of which 7 H&D), enhanced team is 20 people<br />
Outlook<br />
■ Include all relevant vehicle classes in TI Syncro by 2013<br />
■ Support the TI Syncro system regarding the ES interface and ÄRG issues<br />
Unternehmenspräsentation
Volkswagen Financial Services AG<br />
The Projects<br />
Effective and efficient support for VWFSAG:<br />
� IT services<br />
� business activities<br />
Our Services<br />
� Server and Client Support<br />
� approx. 6,000 desktop systems worldwide<br />
� more than 200 applications<br />
� 24/7 Service Desk, multilingual<br />
� Operating, User Management, Software Development<br />
� SAP Consulting and Development<br />
� Client Management with software distribution and license<br />
management, patch management, antivirus protection<br />
� Incident, Problem and Change Management including assessor in Change Advisory Board<br />
� Operative Personnel Management<br />
� support of bank specific software and customer service<br />
� Project Management<br />
<strong>Company</strong> <strong>Presentation</strong>
Volkswagen Financial Services AG: SAP CRM<br />
The Project<br />
� Technical consulting and application<br />
development for the “CIC” (CIC = Customer<br />
Interaction Center) system of VW FSAG<br />
based on mySAP CRM<br />
Our Services<br />
� approx. 800 users<br />
� Callcenter<br />
� Back office<br />
� Field service<br />
� Consulting for technical units and processes<br />
� Organization and coordination of tests<br />
� Application develoment in the field of call-center surface including telephony integration<br />
(component/technology Interaction Center WebClient (ICWC) and jumps to non-SAP systems<br />
� Consulting and application development in cross-system back-office processes<br />
(technology People-Centric User Interface (PCUI))<br />
Outlook<br />
� Switch CRM 5.0 to CRM 7.0<br />
Unternehmenspräsentation
Volkswagen Financial Services AG: SAP CRM KUBA<br />
The Project<br />
■ Technical consulting and application<br />
development for the KUBA system (KUBA =<br />
customer database) based on SAP CRM for the<br />
customer databases of Volkswagen AG<br />
Our Services<br />
� More than1000 users<br />
� mySAP CRM<br />
� BI Business Intelligence<br />
� XI Exchange Infrastructure<br />
� Technical unit and process consulting<br />
� Second-level support<br />
� Application development<br />
� Interface maintenance<br />
� System monitoring<br />
Outlook<br />
� Switch BW 3.5 to BW 7.0<br />
� Switch CRM 5.0 to CRM 7.0<br />
� Continue world-wide rollout<br />
Unternehmenspräsentation
Content<br />
� About Us<br />
� Our Portfolio<br />
� References<br />
� The H&D Story<br />
� Extract from our Customer List<br />
<strong>Company</strong> <strong>Presentation</strong>
The H&D Story<br />
� 1996 Microsoft training kickoff with 4 employees<br />
� 2000 Development of a system house with a broad portfolio<br />
� 2005 Development of a national group of companies<br />
� 2007 Subsidiary founded in the Czech Republic,<br />
portfolio expanded to CAx Engineering<br />
� 2008 Nearshore Development Center in the Czech Republic<br />
� 2009 Foundation of H&D International Group<br />
� 2010 Establishment of subsidiaries<br />
in the USA and Mexico<br />
4 13 36<br />
<strong>Company</strong> <strong>Presentation</strong><br />
87 120 130<br />
245<br />
290<br />
350<br />
400<br />
500<br />
700<br />
1000<br />
1200<br />
1290<br />
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010<br />
(plan)<br />
Number of employees
Content<br />
� About Us<br />
� Our Portfolio<br />
� References<br />
� The H&D Story<br />
� Extract from our Customer List<br />
<strong>Company</strong> <strong>Presentation</strong>
Extract from our customer list<br />
Automotive<br />
Audi AG<br />
Autostadt <strong>GmbH</strong><br />
Continental AG<br />
IAV <strong>GmbH</strong> Ingenieurgesellschaft Auto und Verkehr<br />
Porsche AG<br />
Seat Deutschland <strong>GmbH</strong>, Frankfurt<br />
Volkswagen AG<br />
Public Sector<br />
Eisenbahn-Bundesamt<br />
HannIT Hannoversche Informationstechnologien<br />
Niedersächsisches Justizministerium<br />
Stadt Goslar<br />
Stadt Oldenburg<br />
Stadt Wolfsburg<br />
<strong>Company</strong> <strong>Presentation</strong><br />
Finance<br />
Investitionsbank Berlin<br />
Santander Consumer Bank / Produban<br />
Volkswagen Financial Services AG<br />
Telecommunications<br />
Vodafone AG & Co. KG<br />
Others<br />
Deutsche Bahn AG<br />
Deutsche Bausparkasse Badenia<br />
Forschungszentrum Karlsruhe <strong>GmbH</strong><br />
Fujitsu Siemens Computers <strong>GmbH</strong><br />
GE Oil & Gas<br />
Hewlett-Packard <strong>GmbH</strong><br />
Klinikum der Universität München<br />
Medizinische Hochschule Hannover<br />
T-Systems
Contact<br />
Bernhard <strong>Hönigsberg</strong><br />
Chief Executive Officer<br />
Tel: +49 175 2960301<br />
E-mail: bho@hud.de<br />
Wolfgang-Joachim Schmälzle<br />
COO Sales,<br />
H&D IT Professional Services <strong>GmbH</strong><br />
Tel: +49 175 2960338<br />
E-mail: wsh@hud.de<br />
<strong>Company</strong> <strong>Presentation</strong><br />
<strong>Hönigsberg</strong> & <strong>Düvel</strong><br />
<strong>Datentechnik</strong> <strong>GmbH</strong><br />
John-F.-Kennedy-Allee 62<br />
38444 Wolfsburg<br />
GERMANY<br />
Tel: +49 5361 30856-0<br />
Fax: +49 5361 30856-29020<br />
Web: www.hud.de<br />
www.hud-training.de
<strong>Company</strong> <strong>Presentation</strong><br />
Thank you for your attention!
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