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Committing to Innovation and Communication New ideas are welcomed and shared in our Company. Our focus on continuous improvement provides opportunities for all associates to set a positive example in the communities where we conduct business. Taken together, these ideas form the basis of the following guidelines. Political Contributions and Activities We are encouraged to exercise our rights as citizens, and to become involved in personal political activities. We must remember, however, to only engage in political activities in a personal capacity, rather than on behalf of our Company. This means that we may not make contributions to any political candidate or party in Crawford’s name. Direct or indirect reimbursements for personal political contributions are also not permitted. In areas where contributions from businesses are legal, contributions from Crawford may only be made with approval in advance by our Chief Executive Officer and General Counsel. 37 Committing to Innovation & Communication Crawford & Company Code of Business Conduct and Ethics
Contacts with regulators, legislators, or executive branch officials involving efforts to influence administrative or legislative action may constitute “lobbying.” The laws that govern lobbying are complex. Those of us whose responsibilities may be affected by lobbying laws must seek counsel from the Legal Department to determine whether disclosure, registration, or other rules apply. Maya supports a particular candidate in her community. Maya would like to send a few emails using Company systems to fellow employees, to encourage their support. Is this okay? No, this would not be appropriate. It is good that Maya is involved in the political process, as we are all encouraged to participate in civic affairs. However, she may not use Company funds, equipment, time, or materials to support a candidate. We also may not engage in political activities while on the job. Should you become aware of Company resources being used to support a political campaign without appropriate prior approval, inform the Legal Department right away. Crawford & Company Code of Business Conduct and Ethics Committing to Innovation & Communication 38
Page 1 and 2: Code of Business Conduct and Ethics
Page 3 and 4: Our Vision, Values, and Culture Our
Page 5 and 6: 17 Providing Value to Our Clients 1
Page 7 and 8: Our Code’s Coverage We are each r
Page 9 and 10: Resources for Reporting If you have
Page 11 and 12: Protection when Reporting Crawford
Page 13 and 14: We must also pay very special atten
Page 15 and 16: Similarly, we are never permitted t
Page 17 and 18: International Trade Controls As a g
Page 19 and 20: Additionally, we have a responsibil
Page 21 and 22: Derek attends an insurance industry
Page 23 and 24: Protecting Client Information Our c
Page 25 and 26: Any action creating an intimidating
Page 27 and 28: Data Privacy and Protection At Craw
Page 29 and 30: Providing a Safe and Healthy Work E
Page 31 and 32: Remember, too, that our Company’s
Page 33 and 34: Some of these types of information
Page 35 and 36: Finally, intellectual property (or
Page 37 and 38: We may not make personal financial
Page 39 and 40: Our shareholders and other stakehol
Page 41: Corporate Social Responsibility As
Page 45 and 46: Responding to Requests from Governm
Page 47 and 48: Acknowledgment All employees, offic

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