and Ethics

We may not tamper with or manipulate records, or destroy them
prior to their expiration dates. The procedure for determining
document expiration dates is described in our records retention
schedules. If you have questions about matters related to
records retention, please consult with your manager or the
Legal Department.
If you know about or suspect any violations of our Code or
policies involving accounting, internal controls, auditing
matters, or records, please immediately report your concerns
to any of the following:
u Your manager or the person to whom you report
u Another appropriate manager
u The Legal Department
u The Confidential AlertLine
One of Elias’ long-standing clients asked him
to alter an invoice to help him with his end-ofyear
accounting. He has never asked Elias to
alter an invoice in the past, and he says that
this would be a one-time occurrence. What
should Elias do?
Elias should not alter the invoice. All client
billings must accurately reflect the work
performed. We must always carefully follow
all of our accounting and billing procedures.
Elias should discuss this client’s request with
his manager or the Legal Department.
Our Company is committed to protecting you from retaliation
for making good faith reports.
35 Providing Growth for our Shareholders
Crawford & Company
Code of Business Conduct and Ethics