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Accounting Standards Each of us plays a role in assuring the integrity of our Company’s business records. Those of us that rely on these records for decision making—including investors and other stakeholders—count on their accuracy and reliability. Additionally, many local, national, and international laws require us to keep accurate and transparent records. Examples of these records may include: u Expense reports and accounts u Vouchers u Invoices u Payroll and timekeeping u Service records u Reports to government agencies, and any other public reports We must prepare these and all other records with care and honesty. All entries, timekeeping records, corporate funds, and assets must be recorded in accordance with Company procedures. Also, we are committed to never taking part in unethical record-keeping activities, which may include: u Making false statements (whether verbal or written) u Recording false quality or safety information u Altering sales information u Overstating or understating assets or liabilities u Hiding or incorrectly accounting for Company funds 33 Providing Growth for our Shareholders Crawford & Company Code of Business Conduct and Ethics
Our shareholders and other stakeholders also depend on us to consistently follow our billing procedures and internal controls, at all times. In accordance with this responsibility, we prepare all client billings accurately, ensuring they reflect the work performed and the appropriate fee for that work. Our internal accounting controls also assure that our financial statements align with generally accepted accounting principles, and any local or statutory accounting requirements. We must always understand and follow these financial reporting laws and regulations. We also have a duty to follow our internal procedures—as well as applicable laws—when storing, maintaining, and discarding paper and electronic business records. You should familiarize yourself with the records management procedures and laws that apply to your job, including any local rules that apply to your location. Crawford & Company Code of Business Conduct and Ethics Providing Growth for our Shareholders 34
Page 1 and 2: Code of Business Conduct and Ethics
Page 3 and 4: Our Vision, Values, and Culture Our
Page 5 and 6: 17 Providing Value to Our Clients 1
Page 7 and 8: Our Code’s Coverage We are each r
Page 9 and 10: Resources for Reporting If you have
Page 11 and 12: Protection when Reporting Crawford
Page 13 and 14: We must also pay very special atten
Page 15 and 16: Similarly, we are never permitted t
Page 17 and 18: International Trade Controls As a g
Page 19 and 20: Additionally, we have a responsibil
Page 21 and 22: Derek attends an insurance industry
Page 23 and 24: Protecting Client Information Our c
Page 25 and 26: Any action creating an intimidating
Page 27 and 28: Data Privacy and Protection At Craw
Page 29 and 30: Providing a Safe and Healthy Work E
Page 31 and 32: Remember, too, that our Company’s
Page 33 and 34: Some of these types of information
Page 35 and 36: Finally, intellectual property (or
Page 37: We may not make personal financial
Page 41 and 42: Corporate Social Responsibility As
Page 43 and 44: Contacts with regulators, legislato
Page 45 and 46: Responding to Requests from Governm
Page 47 and 48: Acknowledgment All employees, offic

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