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Use of Technology It is important to understand that all computer systems and Companyrelated work records are our Company’s property. As such, we cannot expect privacy when using or accessing these resources. Except when Company policy permits otherwise, computer systems and associated software and devices may only be used for business purposes. We are prohibited from the following activities, even if intended humorously: u Visiting inappropriate internet sites u Using Company email or computer systems to make or forward derogatory or offensive remarks We must take particular care when sending email messages. These can be intercepted by or forwarded to persons other than their intended recipient. For this reason, we should take particular care when electronically sending proprietary or confidential information. In short, information that is “proprietary” or “confidential” belongs to Crawford, our stakeholders, or other relevant third parties, and would be damaging to any of these groups if made public. For more information about confidential and proprietary information, please see the next section, titled “Protecting Our Shared Assets.” 25 Providing a Safe and Healthy Work Environment Crawford & Company Code of Business Conduct and Ethics
Remember, too, that our Company’s email and electronicallystored information may be routinely audited and monitored. In addition to properly using our Company’s technology, we must also exercise good judgment when using social media on the internet. Our Company recognizes our rights to participate in any form of online publishing or discussion, which may include: u Blogs u Wikis u Online social networks Indeed, it is increasingly important for us to properly participate in these various forums, in order to learn and contribute within these communities. When using social media on the internet, we should keep the following guidelines in mind: u Everything published online will be public for a long time u If you identify yourself in connection with Crawford, such as an employee or contractor, ensure that your profile appears consistently with how you want to be perceived by colleagues and clients u Only share information that is not confidential, proprietary, private, or otherwise protected u Use respectful language, just as you would in the workplace Also, if you encounter information or references relating to Crawford on the internet or within social media outlets, please do not respond. Instead, if you believe there is cause for concern about the content you have found, please forward it to our Corporate Public Relations Director for review. For more information regarding the proper use of social media, please consult one of the following resources: u Your manager or the person to whom you report u Our Global Social Media Policy u Our Media Relations Policy and Procedures Crawford & Company Code of Business Conduct and Ethics Providing a Safe and Healthy Work Environment 26
Page 1 and 2: Code of Business Conduct and Ethics
Page 3 and 4: Our Vision, Values, and Culture Our
Page 5 and 6: 17 Providing Value to Our Clients 1
Page 7 and 8: Our Code’s Coverage We are each r
Page 9 and 10: Resources for Reporting If you have
Page 11 and 12: Protection when Reporting Crawford
Page 13 and 14: We must also pay very special atten
Page 15 and 16: Similarly, we are never permitted t
Page 17 and 18: International Trade Controls As a g
Page 19 and 20: Additionally, we have a responsibil
Page 21 and 22: Derek attends an insurance industry
Page 23 and 24: Protecting Client Information Our c
Page 25 and 26: Any action creating an intimidating
Page 27 and 28: Data Privacy and Protection At Craw
Page 29: Providing a Safe and Healthy Work E
Page 33 and 34: Some of these types of information
Page 35 and 36: Finally, intellectual property (or
Page 37 and 38: We may not make personal financial
Page 39 and 40: Our shareholders and other stakehol
Page 41 and 42: Corporate Social Responsibility As
Page 43 and 44: Contacts with regulators, legislato
Page 45 and 46: Responding to Requests from Governm
Page 47 and 48: Acknowledgment All employees, offic

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