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Non-Discrimination Treating each other fairly and with respect means valuing the range of backgrounds, experiences, and ideas we bring to our workplace. We will not discriminate or make employmentrelated decisions on the basis of any of the protected classes listed above. “Employment-related decisions” may include: u Compensation u Benefits u Hiring u Placement u Training u Transfer u Promotion u Demotion u Termination We only base these types of decisions on merit. If you suspect or know that discrimination has occurred, contact Human Resources or the Confidential AlertLine right away. Michael recently saw a manager in his business unit make a sexual advance toward an employee who reports to him. Michael told the employee that she should report the matter to Human Resources or the Confidential AlertLine, but he isn’t sure if she did so. Has Michael done all he is supposed to do? Not completely. Michael took the right first step by suggesting to the employee that she make a report. But if he is not sure that this matter has been reported, he should notify Human Resources or the Confidential AlertLine himself. 21 Recognizing Our Shared Value Crawford & Company Code of Business Conduct and Ethics
Data Privacy and Protection At Crawford, we protect our fellow employees’ and clients’ personal information by following our guidelines for collecting, storing, and using it. When taking any of these actions we must do so in accordance with all applicable privacy laws, wherever we are doing business. Some examples of the personal information that we collect may include: u Medical history u Contact information u Employment history u Marital status u Government-issued identification numbers Whenever our job responsibilities include the following uses of personal information, we have a duty to know and comply with the privacy and data protection laws that apply to our work: u General use or access u Collection u Storage u Modification u Transfer u Erasure We must also take care to only share such information with others who have a business need to know it. For more information on our data protection guidelines, please see the Global Data Protection and Privacy Policy. Crawford & Company Code of Business Conduct and Ethics Recognizing Our Shared Value 22
Page 1 and 2: Code of Business Conduct and Ethics
Page 3 and 4: Our Vision, Values, and Culture Our
Page 5 and 6: 17 Providing Value to Our Clients 1
Page 7 and 8: Our Code’s Coverage We are each r
Page 9 and 10: Resources for Reporting If you have
Page 11 and 12: Protection when Reporting Crawford
Page 13 and 14: We must also pay very special atten
Page 15 and 16: Similarly, we are never permitted t
Page 17 and 18: International Trade Controls As a g
Page 19 and 20: Additionally, we have a responsibil
Page 21 and 22: Derek attends an insurance industry
Page 23 and 24: Protecting Client Information Our c
Page 25: Any action creating an intimidating
Page 29 and 30: Providing a Safe and Healthy Work E
Page 31 and 32: Remember, too, that our Company’s
Page 33 and 34: Some of these types of information
Page 35 and 36: Finally, intellectual property (or
Page 37 and 38: We may not make personal financial
Page 39 and 40: Our shareholders and other stakehol
Page 41 and 42: Corporate Social Responsibility As
Page 43 and 44: Contacts with regulators, legislato
Page 45 and 46: Responding to Requests from Governm
Page 47 and 48: Acknowledgment All employees, offic

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