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Follow Up to Reporting Once Crawford learns of wrongdoing, our Company will move promptly to take corrective action, and prevent future problems. In order to resolve all matters promptly and appropriately, you are expected to cooperate with any investigation if asked to do so. Remember, our Code does not allow any of the following: u Destroying information relating to a matter under investigation u Providing false or incomplete information pertaining to ethical or legal misconduct u Failing to report, or hiding, facts or data pertaining to known ethical or legal misconduct u Discussing issues under investigation without prior approval from the Legal Department 5 Reporting Matters that May Violate Our Code Crawford & Company Code of Business Conduct and Ethics
Protection when Reporting Crawford & Company does not tolerate retaliation against anyone who in good faith reports conduct that is not compliant with our Code or other standards, laws, or regulations. “Good faith” reporting means sharing concerns about possible violations with any of the contacts named above in the “Resources for Reporting” section. As long as reports relate to honest concerns, it does not matter if they are found to be correct or not. Dealing with Breaches of Our Code Actions found to be in violation of our Code, the law, or regulations applicable to our business will result in disciplinary action, which could include termination. Also, remember that violations of the law may result in civil or criminal penalties for the individuals involved, as well as for our Company. Crawford & Company Code of Business Conduct and Ethics Reporting Matters that May Violate Our Code 6
Page 1 and 2: Code of Business Conduct and Ethics
Page 3 and 4: Our Vision, Values, and Culture Our
Page 5 and 6: 17 Providing Value to Our Clients 1
Page 7 and 8: Our Code’s Coverage We are each r
Page 9: Resources for Reporting If you have
Page 13 and 14: We must also pay very special atten
Page 15 and 16: Similarly, we are never permitted t
Page 17 and 18: International Trade Controls As a g
Page 19 and 20: Additionally, we have a responsibil
Page 21 and 22: Derek attends an insurance industry
Page 23 and 24: Protecting Client Information Our c
Page 25 and 26: Any action creating an intimidating
Page 27 and 28: Data Privacy and Protection At Craw
Page 29 and 30: Providing a Safe and Healthy Work E
Page 31 and 32: Remember, too, that our Company’s
Page 33 and 34: Some of these types of information
Page 35 and 36: Finally, intellectual property (or
Page 37 and 38: We may not make personal financial
Page 39 and 40: Our shareholders and other stakehol
Page 41 and 42: Corporate Social Responsibility As
Page 43 and 44: Contacts with regulators, legislato
Page 45 and 46: Responding to Requests from Governm
Page 47 and 48: Acknowledgment All employees, offic

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