RETAILER MANUAL

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FREQUENTLY ASKED QUESTIONS continued 13. What if I am presented an Instant Scratch Ticket that cannot be scanned? You may manually enter the ticket serial number. Touch INSTANT CASH, then manually enter the numbers on the back of the ticket, followed by the numbers on the front of the ticket (but not the three boxed digits) and finally, enter the three boxed digits. Do not redeem tickets that you suspect have been tampered with or that are mutilated. Give the player a Claim Form and instruct them to send the ticket to the Lottery. 14. What reports are available from the Terminal? • Balancing Report, which summarizes a day or week’s activities. • Billing Report, which is your weekly billing invoice (last 52 weeks available). • Winning Numbers Report, all games or a specific game and date. • Jackpot Report for Powerball, Mega Millions, Megabucks and Badger 5. • No Top Prize Report • News message report repeats the Sign-on message. 15. Am I required to pay out prizes up to $599? According to your contract you shall validate and, when reasonable, pay all winning tickets up to $599. Winners tend to tell friends where they won and will spend some or all of their winnings in your store. If circumstances prohibit you from cashing tickets up to $599 please post this information for players. 16. May I return unopened packs of Instant Scratch tickets at any time? YES. See your Lottery Field Marketing Representative or call the Retailer Hotline (1.800.242.7782) to request a Ticket Return form or obtain a Ticket Return form on the Retailer Website, http://retailer.wilottery.com. 4/13/2015 80
FREQUENTLY ASKED QUESTIONS continued 17. How do I get the In-Counter Instant Ticket Dispenser, Play Center or other Point of Sale items? Please see your Lottery Field Marketing Representative or call the Retailer Hotline at 1.800.242.7782. 18. Can a customer use a credit card to pay for a lottery ticket? NO. Credit cards cannot be used to purchase lottery tickets. Wisconsin Statutes allow for only cash purchases of lottery tickets. 19. What happens if I don’t have enough money in the bank account for the EFT? Insufficient funds in a retailer bank account at the scheduled time of an EFT results in a Non-Transfer of Funds (NFT). NFT's that occur within a 12-month period, other than those caused by Lottery error, will result in the following actions: 1 St and 2 nd NFT - $25 service fee; 2 nd with a previous NFT balance - $25 service fee and suspension of ordering and waging; 3 RD NFT - $50 service fee and suspension of ordering and wagering; 4 TH or more NFTs - $75 service fee and suspension of ordering and wagering for each occurrence. The Lottery reserves the right to terminate the contract of any retailer who incurs three or more NFT's within a 12-month period. This policy reflects the results of improvements made to the NFT collection process now being used by the Wisconsin Lottery. The policy ensures that service fees and suspensions are administered uniformly. Please call the Retailer Hotline (1.800.242.7782) with any questions. 20. Can players buy tickets through a subscription, by mail or by using a computer? NO, Wisconsin Lottery tickets may only be purchased with cash and only at a participating Wisconsin Lottery retailer. 4/13/2015 81
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WISCONSIN LOTTERY RETAILER MANUAL T
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Phone System TELEMARKETING PHONE SY
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Instant Games RECEIVING TICKETS Pac
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Instant Games VALIDATING TICKETS Th
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Instant Games SECURITY & TICKET DIS
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Instant Games INSTANT TICKET TRACKI
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Instant Games TICKET RETURN PROCEDU
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Instant Games SIGNAGE Instant Games
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Instant Games GAME CALENDAR EXAMPLE
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Plan-O-Grams ICD PLAN-O-GRAMS 4/13/
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Non - Cross Validating Pull-Tab Gam
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Non-Cross Validating Pull-Tab Ticke
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Lotto Games Equipment LVT Altura Ou
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Lotto Games EQUIPMENT - LVT Back of
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Page 39 and 40: QUICK REFERENCE GUIDE - ALTURA 4/13
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Page 43 and 44: QUICK REFERENCE GUIDE - LVT 4/13/20
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Page 47 and 48: DISCONTINUING SALES Discontinuing S
Page 49 and 50: Reports HOW TO GET BALANCING AND BI
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Page 53 and 54: Weekly Billing Invoice DEC 21 2008
Page 55 and 56: Reports BILLING REPORT Explanation
Page 57 and 58: Reports INSTANT ORDER LIABILITY REP
Page 59 and 60: Reports NO TOP PRIZE REPORT How to
Page 61 and 62: Instant Games PACKING SLIP GRAPHIC
Page 63 and 64: RETAILER PERFORMANCE PROGRAM The Re
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Page 67 and 68: Instant Ticket Vending Machine PLAC
Page 69 and 70: Lottery Services Lottery Validation
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Page 73 and 74: Lottery Services LOTTO COMBO The Wi
Page 75 and 76: Lottery Services SPECIAL EVENTS The
Page 77 and 78: FREQUENTLY ASKED QUESTIONS 1. My Te
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RETAILER MANUAL

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