RETAILER MANUAL

FREQUENTLY ASKED QUESTIONS
continued
13. What if I am presented an Instant Scratch Ticket that cannot be
scanned?
You may manually enter the ticket serial number. Touch INSTANT
CASH, then manually enter the numbers on the back of the ticket,
followed by the numbers on the front of the ticket (but not the
three boxed digits) and finally, enter the three boxed digits.
Do not redeem tickets that you suspect have been tampered with
or that are mutilated. Give the player a Claim Form and instruct
them to send the ticket to the Lottery.
14. What reports are available from the Terminal?
• Balancing Report, which summarizes a day or week’s activities.
• Billing Report, which is your weekly billing invoice (last 52 weeks
available).
• Winning Numbers Report, all games or a specific game and
date.
• Jackpot Report for Powerball, Mega Millions, Megabucks and
Badger 5.
• No Top Prize Report
• News message report repeats the Sign-on message.
15. Am I required to pay out prizes up to $599?
According to your contract you shall validate and, when
reasonable, pay all winning tickets up to $599. Winners tend to tell
friends where they won and will spend some or all of their winnings
in your store. If circumstances prohibit you from cashing tickets up
to $599 please post this information for players.
16. May I return unopened packs of Instant Scratch tickets at any
time?
YES. See your Lottery Field Marketing Representative or call the
Retailer Hotline (1.800.242.7782) to request a Ticket Return form or
obtain a Ticket Return form on the Retailer Website,
http://retailer.wilottery.com.
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