RETAILER MANUAL

More documents

Recommendations

Info

FREQUENTLY ASKED QUESTIONS continued 6. What is Dedicated Electric and why is it necessary? The Altura Terminal requires a dedicated electric line. This means a special electric line that has nothing else plugged into it, except the Terminal and LED message board. If other equipment is plugged into this line, it could adversely affect your Terminal with down time and lost sales. You may jeopardize your Lottery license if the dedicated electric regulation is abused. 7. Do I need to leave the Terminal plugged in all the time? YES. Power to the Terminal must remain ON at all times. DO NOT UNPLUG. The central computer system communicates important information to the Terminal during “off hours.” The Terminal should only be unplugged upon instructions from a IGT Hotline operator. If you have Terminal problems, call the IGT Hotline (1.800.950.5686). 8. When do Lotto and Instant Scratch games expire? 180 DAYS. Instant scratch games expire 180 days following the declared game ending date. Lotto game tickets expire 180 days from date of the draw for which the ticket was purchased. 9. When validating an Instant Ticket and I get the message “previously cashed by other” what do I do? DO NOT PAY. Credit cannot be given as the ticket has been previously cashed at another Retailer location. The previous Retailer did not tear the ticket and the player is trying to cash again. Do not confront the player. Suggest he send the ticket to the Lottery for payment. Always remember to scan the ticket to validate, then tear winning tickets in half through the validation barcode, and staple one half to the Cash Authorization Receipt. The Lottery policy states “the last validation of the ticket gets the credit." 4/13/2015 78
FREQUENTLY ASKED QUESTIONS continued 10. Where do the Lottery profits go? Since 1988 the Wisconsin Lottery has managed the Lottery fund with the following results (current as of July, 2012) *Player Prizes: $6.14 billion or 56.66% of revenue At least 50% of total revenue must be dedicated to prize winnings. *Retailer Commissions: $655.9 million, or 5.98% of revenue This money goes to Wisconsin retail businesses. *Operational Expenses: $715.2 million Expenses to operate the Lottery. The Lottery has operated well below the mandated limit of 10%. *Funding for Property Tax Credits: $3.37 billion or 30.76% of revenue. This revenue has been returned to eligible Wisconsin property tax payers. Over the years, the Wisconsin Lottery has generated more than $10.8 billion in total revenue. At least 95% of that revenue has gone back to the people of Wisconsin in the form of employment, prizes, and public benefit. This money stays in Wisconsin's economy. 11. What is an annuity prize? An annuity is a sum of money payable annually or at regular intervals. Powerball, Mega Millions and Megabucks have top prizes that provide an annual annuity option. The Lottery uses the money in the prize pool to purchase zero-coupon bonds. Each of the bonds matures annually so the winner receives a check each year. By buying bonds the Lottery can offer larger prizes than a single, lump sum cash payment. The jackpot prize is paid in 25 annual installments for Megabucks and 30 annual installments for Powerball and Mega Millions. The estimated jackpot is the approximate value of the 25 or 30-year annuity prize. 12. What is a Cash Option? The cash option jackpot prize is paid in one lump sum cash payment equal to the amount of cash available to the Lottery in the jackpot prize pool, which will be less than the estimated jackpot. This cash payment may be approximately one-half of the estimated annuitized jackpot as advertised by the Lottery. 4/13/2015 79
Page 1 and 2:
WISCONSIN LOTTERY RETAILER MANUAL T
Page 3 and 4:
Phone System TELEMARKETING PHONE SY
Page 5 and 6:
Instant Games RECEIVING TICKETS Pac
Page 7 and 8:
Instant Games VALIDATING TICKETS Th
Page 9 and 10:
Instant Games SECURITY & TICKET DIS
Page 11 and 12:
Instant Games INSTANT TICKET TRACKI
Page 13 and 14:
Instant Games TICKET RETURN PROCEDU
Page 15 and 16:
Instant Games SIGNAGE Instant Games
Page 17 and 18:
Instant Games GAME CALENDAR EXAMPLE
Page 19 and 20:
Plan-O-Grams ICD PLAN-O-GRAMS 4/13/
Page 21 and 22:
Non - Cross Validating Pull-Tab Gam
Page 23 and 24:
Non-Cross Validating Pull-Tab Ticke
Page 25 and 26:
Lotto Games Equipment LVT Altura Ou
Page 27 and 28: Lotto Games EQUIPMENT - LVT Back of
Page 29 and 30: Lotto Games EQUIPMENT - OUTSIDE Alt
Page 31 and 32: Lotto Games EQUIPMENT - TICKET CHEC
Page 33 and 34: Lotto Games AMBER/SILVER ALERT What
Page 35 and 36: Lotto Games GAME INFORMATION Megabu
Page 37 and 38: Lotto Games GAME INFORMATION Daily
Page 39 and 40: QUICK REFERENCE GUIDE - ALTURA 4/13
Page 41 and 42: QUICK REFERENCE GUIDE - ALTURA 4/13
Page 43 and 44: QUICK REFERENCE GUIDE - LVT 4/13/20
Page 45 and 46: QUICK REFERENCE GUIDE - LVT 4/13/20
Page 47 and 48: DISCONTINUING SALES Discontinuing S
Page 49 and 50: Reports HOW TO GET BALANCING AND BI
Page 51 and 52: Reports BALANCING How to Balance Th
Page 53 and 54: Weekly Billing Invoice DEC 21 2008
Page 55 and 56: Reports BILLING REPORT Explanation
Page 57 and 58: Reports INSTANT ORDER LIABILITY REP
Page 59 and 60: Reports NO TOP PRIZE REPORT How to
Page 61 and 62: Instant Games PACKING SLIP GRAPHIC
Page 63 and 64: RETAILER PERFORMANCE PROGRAM The Re
Page 65 and 66: Instant Ticket Vending Machines Pla
Page 67 and 68: Instant Ticket Vending Machine PLAC
Page 69 and 70: Lottery Services Lottery Validation
Page 71 and 72: Lottery Services New Game Auto Ship
Page 73 and 74: Lottery Services LOTTO COMBO The Wi
Page 75 and 76: Lottery Services SPECIAL EVENTS The
Page 77: FREQUENTLY ASKED QUESTIONS 1. My Te
Page 81 and 82: FREQUENTLY ASKED QUESTIONS continue
Page 83 and 84: FREQUENTLY ASKED QUESTIONS continue
show all

RETAILER MANUAL

Create successful ePaper yourself

Delete template?

Save as template?