RETAILER MANUAL

FREQUENTLY ASKED QUESTIONS
1. My Terminal is not printing tickets correctly. The paper is jamming
and sometimes the selected numbers are not printed correctly.
What should I do?
Call IGT Hotline (1.800.950.5686) and report the problem.
Immediately produce a reprint ticket. Attach the reprint ticket to
the questionable Lotto ticket and send with an explanation in the
“adjustment envelope” (provided by IGT) to the Lottery. The
Lottery will make the determination as to the adjustment of your
account. Watch your BILLING STATEMENT for this adjustment. It will
be for the amount of the “unreadable ticket” minus your
commission.
2. Can I sell a reprint ticket?
NO. Reprint tickets cannot be sold or used to collect winnings.
3. I produced a Lotto ticket in error and would like to cancel the
ticket and receive credit. What can I do?
There is a “No Cancellation Policy” for any Lotto tickets produced
in error. We recommend selling the ticket to another player. As a
good business practice, always verify ticket requests with player,
get the money and then press SEND.
• verify the name of the game.
• verify the number of dollars and number of days.
• collect the money.
• when all the above has been completed; press SEND
4. How do I get an Altura Terminal?
All Retailers in the “waiting pool” are reviewed on a quarterly basis.
Retailers will be considered based upon a variety of factors,
including Instant Scratch Ticket and Lotto sales at your place of
business.
5. I am remodeling the store and need to relocate the Terminal. What
is the procedure?
Call the Lottery at least 13 business days in advance to coordinate
the inside wiring move. Inform IGT (1.800.950.5686) before you
unplug the Terminal. The Lottery Terminal must be plugged into a
dedicated electric outlet.
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