RETAILER MANUAL
WISCONSIN LOTTERY - Retailer Wilottery WISCONSIN LOTTERY - Retailer Wilottery
Lotto UNREADABLE TICKETS Unreadable Ticket due to Equipment Malfunction Retailers are not charged for Lotto tickets ("Unreadable Tickets") they are unable to sell due to EQUIPMENT MALFUNCTIONS. An unreadable Lotto Ticket is a ticket which has numbers or barcode that are not legible or only partially printed. If the terminal or printer malfunctions, reprint the last transaction by pressing SPECIAL FUNCTIONS, REPRINT; then call the IGT Hotline (1.800.950.5686) to report the problem. Do not sell Reprint tickets to players. To receive credit for the unreadable Lotto Ticket: • Print a "Reprint" ticket by pressing SPECIAL FUNCTIONS, then REPRINT. • Call the IGT Hotline (1.800.950.5686) to report the equipment problem. • Write a brief explanation of what happened and complete the information requested on the Adjustment Envelope. • Mail the "Reprint," the ORIGINAL unreadable Lotto ticket and your explanation to the Lottery in a completed Adjustment Envelope. Adjustment envelopes are provided by IGT (1.800.950.5686.) The credit, if approved, will appear on the Adjustment Line of your Weekly Billing Invoice Report. Please allow up to 30 days for this adjustment. If the adjustment is disallowed, you will receive a letter of explanation. It is very important to call IGT Hotline (1.800.950.5686) to report the problem. The potential adjustment may depend on this call. Send the “reprint” along with an explanation and the ORIGINAL unreadable Lotto ticket to the Lottery in an Adjustment Envelope. The ORIGINAL unreadable Lotto ticket must be sent to the Lottery. Do not use the Adjustment envelope for anything but unreadable Lotto tickets. Call the IGT Hotline (1.800.950.5686) to request more adjustment envelopes. 4/13/2015 46
DISCONTINUING SALES Discontinuing Sales? If you have plans to sell or close an existing Lottery location, the "Retailer's Notice of Intent to Discontinue Lottery Product Sales" Form must be filled out completely and returned to the Lottery with a projected discontinue date. This form is available on the Lottery Retailer Website, http://retailer.wilottery.com or by calling the Retailer Hotline at 1.800.242.7782 to request the form. Instant Scratch Tickets are NOT transferable to a different owner or different location. A "Ticket Return Form" must be completed and returned with your instant scratch tickets. This form is available on the Lottery Retailer Website, http://retailer.wilottery.com or by calling the Retailer Hotline at 1.800.242.7782 to request these forms. • Complete the TICKET RETURN FORM and return with tickets. • Complete the RETAILER'S NOTICE OF INTENT TO DISCONTINUE LOTTERY PRODUCT SALES form. Fax (1.608.264.6644) or mail this form to the Lottery (Wisconsin Lottery, 2135 Rimrock Road, PO Box 8941, Madison, Wisconsin 53708-8941). • Two weeks notice should be given so that all necessary arrangements can be made to pick up Terminal and Instant Tickets. • Include any information regarding the new owners or status of the location following either the sale or closing. • If the DISCONTINUE FORM is not filed prior to the time that the location changes hands, the responsibility for all Lottery business will remain with the original/previous owner. 4/13/2015 47
- Page 1 and 2: WISCONSIN LOTTERY RETAILER MANUAL T
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- Page 9 and 10: Instant Games SECURITY & TICKET DIS
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- Page 17 and 18: Instant Games GAME CALENDAR EXAMPLE
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- Page 25 and 26: Lotto Games Equipment LVT Altura Ou
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- Page 31 and 32: Lotto Games EQUIPMENT - TICKET CHEC
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- Page 35 and 36: Lotto Games GAME INFORMATION Megabu
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- Page 39 and 40: QUICK REFERENCE GUIDE - ALTURA 4/13
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- Page 43 and 44: QUICK REFERENCE GUIDE - LVT 4/13/20
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- Page 49 and 50: Reports HOW TO GET BALANCING AND BI
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- Page 53 and 54: Weekly Billing Invoice DEC 21 2008
- Page 55 and 56: Reports BILLING REPORT Explanation
- Page 57 and 58: Reports INSTANT ORDER LIABILITY REP
- Page 59 and 60: Reports NO TOP PRIZE REPORT How to
- Page 61 and 62: Instant Games PACKING SLIP GRAPHIC
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- Page 69 and 70: Lottery Services Lottery Validation
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DISCONTINUING SALES<br />
Discontinuing Sales?<br />
If you have plans to sell or close an existing Lottery location, the "Retailer's Notice<br />
of Intent to Discontinue Lottery Product Sales" Form must be filled out completely<br />
and returned to the Lottery with a projected discontinue date. This form is<br />
available on the Lottery Retailer Website, http://retailer.wilottery.com or by<br />
calling the Retailer Hotline at 1.800.242.7782 to request the form.<br />
Instant Scratch Tickets are NOT transferable to a different owner or different<br />
location.<br />
A "Ticket Return Form" must be completed and returned with your instant scratch<br />
tickets. This form is available on the Lottery Retailer Website,<br />
http://retailer.wilottery.com or by calling the Retailer Hotline at 1.800.242.7782 to<br />
request these forms.<br />
• Complete the TICKET RETURN FORM and return with tickets.<br />
• Complete the <strong>RETAILER</strong>'S NOTICE OF INTENT TO DISCONTINUE LOTTERY<br />
PRODUCT SALES form. Fax (1.608.264.6644) or mail this form to the Lottery<br />
(Wisconsin Lottery, 2135 Rimrock Road, PO Box 8941, Madison, Wisconsin<br />
53708-8941).<br />
• Two weeks notice should be given so that all necessary arrangements can be<br />
made to pick up Terminal and Instant Tickets.<br />
• Include any information regarding the new owners or status of the location<br />
following either the sale or closing.<br />
• If the DISCONTINUE FORM is not filed prior to the time that the location<br />
changes hands, the responsibility for all Lottery business will remain with the<br />
original/previous owner.<br />
4/13/2015 47
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