RETAILER MANUAL

More documents

Recommendations

Info

Lotto Games EQUIPMENT- STARLIGHT Starlight Message Display for use with the Altura Terminal This scrolling message display will give your players information about jackpots, new games, winners and other Lottery news. It can be used in conjunction with the Amber Alert system to post current alerts statewide. The scrolling messages are sent from the Lottery and all retailers receive the same message. The starlight will also display Amber/Silver Alert information when an alert occurs. Your Starlight message display will be installed at the same time as your Altura terminal. 4/13/2015 32
Lotto Games AMBER/SILVER ALERT What You Need to Know Amber/Silver Alert is available on the Altura and 1200 C terminals. Wisconsin Amber Alert is an emergency alert about child abduction. The Silver Alert is an emergency alert regarding an elderly at-risk senior that has gone missing. Amber/Silver Alert is a collaborative partnership between law enforcement agencies, broadcasters, government agencies and other groups to alert the general public when a child is abducted or elderly person gone missing. It is one of the most effective strategies law enforcement agencies can use in reuniting children and seniors with their families. Wisconsin's Amber/Silver Alert Plan divides the state into nine separate regions: Milwaukee, Madison, Green Bay, Wausau, La Crosse, Eau Claire, Rhinelander, Superior and Ashland. When an Alert is issued, law enforcement will target a specific area or areas. Citizens who believe they have information should call 911 or the phone number that may be issued as part of the Alert. A STARLIGHT MESSAGE announces the Amber/Silver Alert for a missing/abducted child/senior in your area and runs until the Alert is cancelled. An IMMEDIATE MESSAGE marked "Urgent, Subject: Amber/Silver Alert" is sent to your Altura or 1200C terminal screen. It MUST be opened to continue normal terminal operations. 1. Press READ to open the IMMEDIATE MESSAGE. 2. Scroll down through the enclosed Alert information. Press PRINT. 3. Press PRINT multiple times to have copies ready for interested customers. 4. After printing, press OKAY. The terminal resets to the Main Screen. 5. Display the Alert information for customers. 6. If updated messages are issued during the Alert, repeats steps 1 - 5. 7. Call 911 or a number issued with the Alert if you see a missing child, suspect or wanted vehicle. NOTE: The Amber/Silver Alert IMMEDIATE MESSAGE will NOT interrupt a sales transaction or the printing of a ticket or report. An Alert could be received while scanning a series of tickets for validation. Once the Alert is read, printed and posted, use the Sales Display Screen to verify where you left off when you resume scanning. 4/13/2015 33
Page 1 and 2: WISCONSIN LOTTERY RETAILER MANUAL T
Page 3 and 4: Phone System TELEMARKETING PHONE SY
Page 5 and 6: Instant Games RECEIVING TICKETS Pac
Page 7 and 8: Instant Games VALIDATING TICKETS Th
Page 9 and 10: Instant Games SECURITY & TICKET DIS
Page 11 and 12: Instant Games INSTANT TICKET TRACKI
Page 13 and 14: Instant Games TICKET RETURN PROCEDU
Page 15 and 16: Instant Games SIGNAGE Instant Games
Page 17 and 18: Instant Games GAME CALENDAR EXAMPLE
Page 19 and 20: Plan-O-Grams ICD PLAN-O-GRAMS 4/13/
Page 21 and 22: Non - Cross Validating Pull-Tab Gam
Page 23 and 24: Non-Cross Validating Pull-Tab Ticke
Page 25 and 26: Lotto Games Equipment LVT Altura Ou
Page 27 and 28: Lotto Games EQUIPMENT - LVT Back of
Page 29 and 30: Lotto Games EQUIPMENT - OUTSIDE Alt
Page 31: Lotto Games EQUIPMENT - TICKET CHEC
Page 35 and 36: Lotto Games GAME INFORMATION Megabu
Page 37 and 38: Lotto Games GAME INFORMATION Daily
Page 39 and 40: QUICK REFERENCE GUIDE - ALTURA 4/13
Page 41 and 42: QUICK REFERENCE GUIDE - ALTURA 4/13
Page 43 and 44: QUICK REFERENCE GUIDE - LVT 4/13/20
Page 45 and 46: QUICK REFERENCE GUIDE - LVT 4/13/20
Page 47 and 48: DISCONTINUING SALES Discontinuing S
Page 49 and 50: Reports HOW TO GET BALANCING AND BI
Page 51 and 52: Reports BALANCING How to Balance Th
Page 53 and 54: Weekly Billing Invoice DEC 21 2008
Page 55 and 56: Reports BILLING REPORT Explanation
Page 57 and 58: Reports INSTANT ORDER LIABILITY REP
Page 59 and 60: Reports NO TOP PRIZE REPORT How to
Page 61 and 62: Instant Games PACKING SLIP GRAPHIC
Page 63 and 64: RETAILER PERFORMANCE PROGRAM The Re
Page 65 and 66: Instant Ticket Vending Machines Pla
Page 67 and 68: Instant Ticket Vending Machine PLAC
Page 69 and 70: Lottery Services Lottery Validation
Page 71 and 72: Lottery Services New Game Auto Ship
Page 73 and 74: Lottery Services LOTTO COMBO The Wi
Page 75 and 76: Lottery Services SPECIAL EVENTS The
Page 77 and 78: FREQUENTLY ASKED QUESTIONS 1. My Te
Page 79 and 80: FREQUENTLY ASKED QUESTIONS continue
Page 81 and 82: FREQUENTLY ASKED QUESTIONS continue
Page 83 and 84:
FREQUENTLY ASKED QUESTIONS continue
show all

RETAILER MANUAL

Create successful ePaper yourself

Delete template?

Save as template?