RETAILER MANUAL
WISCONSIN LOTTERY - Retailer Wilottery WISCONSIN LOTTERY - Retailer Wilottery
Table of Contents CONTACTING THE LOTTERY 3 INSTANT GAMES 4 Receiving Tickets & Pack Activation 5 Packing Slip 6 Validating Tickets 7-8 Ticket Disposal & Security 9 Disposal Poster 10 Instant Ticket Tracking 11 Lost or Stolen Tickets 12 Ticket Return Procedure 13 Game End Flyer 14 Signage 15 Game Calendar 16 Game Calendar Example 17 Plan-O-Grams 18-20 PULL-TABS, NON-CROSS VALIDATING 21 Selling 22 Redemption & Security 23 Games Available 24 LOTTO GAMES 25 Equipment 26-32 LVT 26 Back of LVT 27 Altura 28 Outside Equipment 29 Back of Altura 30 Ticket Checker (EPP) 31 Starlight 32 Amber/Silver Alert 33-34 Lotto Game Information 35-37 Quick Reference Card-Altura 38-41 Quick Reference Card-LVT 42-45 Unreadable Tickets 46 Discontinuation of sales 47 REPORTS 48 How to Get Reports 49 Balancing 50-52 Report 50 How to Balance 51 Tracking Form 52 Billing 53-56 Billing Report 53 Billing Terminology 54-56 Instant Ticket Liability Report 57 Instant Ticket Liability Terminology 58 Top Prizes Won Report 59 Packing Slip 60 Packing Slip Graphic 61 RETAILER PERFORMANCE PROGRAM 62-64 Sales Increase Incentives 63 Short-Term Incentives 64 Winning Ticket Incentives 64 INSTANT TICKET VENDING MACHINE 65 Placement Criteria 66-67 Specifications 68 LOTTERY SERVICES 69 Redemption Centers and Validation Offices 70 New Game Auto Shipment 71 Suggested Ordering 72 Lotto Combo 73 Winner Awareness 74 Special Events 75 2 nd Chance Drawing 76 FREQUENTLY ASKED QUESTIONS 77-84 4/13/2015 2
Phone System TELEMARKETING PHONE SYSTEM MENU How to Contact the Lottery Our automated phone system is designed to provide you with better service. During regular business hours call, 1.800.242.7782. If you are using a rotary phone stay on the line through the greeting and the system menu for the first available customer service representative. From a touch-tone phone you can use these shortcuts for faster service. 1, 1 order instant tickets 1, 2 report lost or stolen tickets 1, 3 check the status of previously returned instant tickets 1, 4 check the status of unreadable Lotto tickets returned for credit 2 report terminal problems or order terminal supplies 3 check on your contract application or renewal 4, 1 get a copy of a billing notice 4, 2 address a problem with payments or electronic fund transfers 4, 3 discuss an accounting issue or any issue that may require research by the Lottery 6 speak directly to a customer service representative During non-business hours, touch-tone phone users can call the 800 number and press "1" to report stolen tickets or a terminal problem, or press "2" to leave a message about any other issue. Rotary phone users will be routed to IGT at 1.800.950.5686. 4/13/2015 3
- Page 1: WISCONSIN LOTTERY RETAILER MANUAL T
- Page 5 and 6: Instant Games RECEIVING TICKETS Pac
- Page 7 and 8: Instant Games VALIDATING TICKETS Th
- Page 9 and 10: Instant Games SECURITY & TICKET DIS
- Page 11 and 12: Instant Games INSTANT TICKET TRACKI
- Page 13 and 14: Instant Games TICKET RETURN PROCEDU
- Page 15 and 16: Instant Games SIGNAGE Instant Games
- Page 17 and 18: Instant Games GAME CALENDAR EXAMPLE
- Page 19 and 20: Plan-O-Grams ICD PLAN-O-GRAMS 4/13/
- Page 21 and 22: Non - Cross Validating Pull-Tab Gam
- Page 23 and 24: Non-Cross Validating Pull-Tab Ticke
- Page 25 and 26: Lotto Games Equipment LVT Altura Ou
- Page 27 and 28: Lotto Games EQUIPMENT - LVT Back of
- Page 29 and 30: Lotto Games EQUIPMENT - OUTSIDE Alt
- Page 31 and 32: Lotto Games EQUIPMENT - TICKET CHEC
- Page 33 and 34: Lotto Games AMBER/SILVER ALERT What
- Page 35 and 36: Lotto Games GAME INFORMATION Megabu
- Page 37 and 38: Lotto Games GAME INFORMATION Daily
- Page 39 and 40: QUICK REFERENCE GUIDE - ALTURA 4/13
- Page 41 and 42: QUICK REFERENCE GUIDE - ALTURA 4/13
- Page 43 and 44: QUICK REFERENCE GUIDE - LVT 4/13/20
- Page 45 and 46: QUICK REFERENCE GUIDE - LVT 4/13/20
- Page 47 and 48: DISCONTINUING SALES Discontinuing S
- Page 49 and 50: Reports HOW TO GET BALANCING AND BI
- Page 51 and 52: Reports BALANCING How to Balance Th
Phone System<br />
TELEMARKETING PHONE SYSTEM MENU<br />
How to Contact the Lottery<br />
Our automated phone system is designed to provide you with better service.<br />
During regular business hours call, 1.800.242.7782. If you are using a rotary phone<br />
stay on the line through the greeting and the system menu for the first available<br />
customer service representative. From a touch-tone phone you can use these<br />
shortcuts for faster service.<br />
1, 1 order instant tickets<br />
1, 2 report lost or stolen tickets<br />
1, 3 check the status of previously returned instant tickets<br />
1, 4 check the status of unreadable Lotto tickets returned for credit<br />
2 report terminal problems or order terminal supplies<br />
3 check on your contract application or renewal<br />
4, 1 get a copy of a billing notice<br />
4, 2 address a problem with payments or electronic fund transfers<br />
4, 3 discuss an accounting issue or any issue that may require research<br />
by the Lottery<br />
6 speak directly to a customer service representative<br />
During non-business hours, touch-tone phone users can call the 800 number and<br />
press "1" to report stolen tickets or a terminal problem, or<br />
press "2" to leave a message about any other issue.<br />
Rotary phone users will be routed to IGT at 1.800.950.5686.<br />
4/13/2015 3
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