RETAILER MANUAL

Table of Contents
CONTACTING THE LOTTERY 3
INSTANT GAMES 4
Receiving Tickets &
Pack Activation 5
Packing Slip 6
Validating Tickets 7-8
Ticket Disposal & Security 9
Disposal Poster 10
Instant Ticket Tracking 11
Lost or Stolen Tickets 12
Ticket Return Procedure 13
Game End Flyer 14
Signage 15
Game Calendar 16
Game Calendar Example 17
Plan-O-Grams 18-20
PULL-TABS, NON-CROSS VALIDATING 21
Selling 22
Redemption & Security 23
Games Available 24
LOTTO GAMES 25
Equipment 26-32
LVT 26
Back of LVT 27
Altura 28
Outside Equipment 29
Back of Altura 30
Ticket Checker (EPP) 31
Starlight 32
Amber/Silver Alert 33-34
Lotto Game Information 35-37
Quick Reference Card-Altura 38-41
Quick Reference Card-LVT 42-45
Unreadable Tickets 46
Discontinuation of sales 47
REPORTS 48
How to Get Reports 49
Balancing 50-52
Report 50
How to Balance 51
Tracking Form 52
Billing 53-56
Billing Report 53
Billing Terminology 54-56
Instant Ticket Liability Report 57
Instant Ticket Liability
Terminology 58
Top Prizes Won Report 59
Packing Slip 60
Packing Slip Graphic 61
RETAILER PERFORMANCE PROGRAM 62-64
Sales Increase Incentives 63
Short-Term Incentives 64
Winning Ticket Incentives 64
INSTANT TICKET VENDING MACHINE 65
Placement Criteria 66-67
Specifications 68
LOTTERY SERVICES 69
Redemption Centers and
Validation Offices 70
New Game Auto Shipment 71
Suggested Ordering 72
Lotto Combo 73
Winner Awareness 74
Special Events 75
2 nd Chance Drawing 76
FREQUENTLY ASKED QUESTIONS 77-84
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