RETAILER MANUAL
WISCONSIN LOTTERY - Retailer Wilottery
WISCONSIN LOTTERY - Retailer Wilottery
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Instant Games<br />
TICKET RETURN PROCEDURE<br />
Returning Instant Scratch Tickets<br />
Retailers may return full unopened packs of active games at any time prior to a<br />
game end date. Periodically the Lottery ends games. Retailers are notified before<br />
we end any instant scratch games. See the sample Game End Flyer on the next<br />
page.<br />
Tickets are returned by two methods.<br />
Your Lottery Field Marketing Representative<br />
OR<br />
By using a Ticket Return Form<br />
VIA FIELD MARKETING REPRESENTATIVE: Your Lottery Field Marketing Representative<br />
can return tickets using your terminal. The terminal will print a credit receipt. Your<br />
credit will be found on that week's Billing Invoice Report.<br />
VIA A TICKET RETURN FORM: A copy of the ticket return form is available on the<br />
retailer website http://retailer.wilottery.com. To get a Ticket Return Form mailed or<br />
faxed to you, please call the Retailer Hotline at 1.800.242.7782. To return tickets<br />
using a Ticket Return Form:<br />
Complete the Ticket Return Form. Package the tickets to be returned<br />
with the Ticket Return Form.<br />
Notify the Lottery at 1.800.242.7782.<br />
We will send our delivery service to pick up the tickets within three to five<br />
business days.<br />
Your credit will be issued when the returned tickets are processed by the Lottery.<br />
4/13/2015 13
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