method with inserts.pdf

BECOME MATRIX INSPIRED 

Unique Products Working Together 

To Maximize Every Opportunity And Dollar For You!

overview 

the matrix method

The Matrix Method 

is that one program you’ll love to offer! The Matrix package of products has a little bit 

of everything so you won’t miss out on converting even the toughest customer. When 

our creative team came together and developed the Matrix Method, we knew you 

needed a multitude of unique products that progressed from a basic powertrain program 

to an elite offering. The idea was that no matter your sales situation, you would have a 

program that would be the answer for every opportunity and dollar! 

Much time and effort has been dedicated to getting the Matrix products to where they 

stand today. Our biggest concern was ensuring we developed what you needed for your 

customers to give you that ‘yes’. Knowing the challenge today’s sales environment can 

present, our team built Matrix Warranty Solutions’ innovative programs so that you can 

make the most of every opportunity. 

Matrix Warranty Solutions’ products are backed by strong insurers, supported by the 

best administrators and have the highest-of-quality coverages on the market. Not only 

are our marketing features unique and price points extremely competitive, you won’t find 

anything like them in any other program out there! 

Rest assured knowing our software makes the sale process simple and our training 

program is state-of-the art, focusing on giving your people the desire and confidence they 

need to present and close the sale! 

about us 

Matrix Warranty Solutions was founded by two highly-successful service contract industry entrepreneurs. After taking a three year break 

from the business and concluding a thorough analysis of the industry, they developed a suite of products under the Matrix Inspired brand. 

Matrix products give consumers what they want...comprehensive protection coupled with affordable pricing. Matrix programs include 

added benefits and exclusive features not offered by other providers. Matrix offers agents and dealers an exciting and refreshing twist to an 

old product, affording them continuous profitability. 

Insurance 

All Matrix Method programs 

are backed from the first dollar 

by a contractual liability 

insurance policy issued by one 

of the largest and strongest 

property casualty insurers 

rated A” by A.M. Best. This 

excellent rating shows the 

insurer meets its contract 

obligations and will provide 

that peace-of-mind your 

customers deserve. Your 

customers will know they can 

rely on the Matrix Warranty 

Solution product they purchased. 

With the Matrix Method program 

both you and your customers 

are fully protected with a direct 

route to the administrator and 

the insurer. 

” 

Product 

All Matrix Method service 

contracts were designed to 

work together to maximize every 

opportunity and dollar for you. 

The Matrix Method programs are 

not the same old tired service 

contracts we have all used for 

decades, but a completely new 

suite of product offerings. You 

won’t find the coverages, 

marketability, ease-of-use and 

extremely competitive price 

points of our superior products 

in any other programs offered 

in the marketplace. We realize 

with today’s business environment 

you need products and 

programs that will set you apart 

from your competition while 

allowing you to maximize every 

opportunity. The Matrix Method 

programs do exactly that. 

Support 

You will find the Matrix Method products marketed and supported 

by the finest independent agents in the industry. This elite 

group of professionals was hand selected because of their 

dedication to provide world class support and top notch training. 

Additionally, they are F&I experts that will assist you in 

maximizing the profit potential throughout your organization. 

Administration 

Through their extensive and diligent research, Matrix Warranty 

Solutions selected Allegiance Partners as the Administrator 

for their Matrix Automotive programs. Allegiance Partners, 

located in Dublin, Ohio, is a premier provider of underwritten 

aftermarket service plans. The Allegiance team is comprised 

of seasoned industry executives and underwriting staff who 

thoroughly understand the vehicle aftermarket business. 

The result? An industry leader with integrity, flexibility and an 

incredible commitment to their customers’ long-term success. 

Allegiance Partners’ core values and business practices 

sets them above the other administrators in the industry. 

Allegiance’s practice is to treat every customer with respect, 

patience and understanding, and pay every valid claim.

jumpstart 

JumpStart provides day one powertrain coverage for 3 months/3000 miles. What makes JumpStart unique is it’s designed 

as a Vehicle Service Contract, not a limited warranty, taking the legal liability away from the dealer! And best of all, the seller 

receives 100% of all unused insurance reserves, making this one of the most financially viable programs available! 

JumpStart has optional coverage for seals and gaskets and an increased limit of liability. Deductibles are offered at an affordable 

$250 (standard) and $100 (optional). The program is available on vehicles 20 model years or newer with odometer mileage at 

the time of sale less than 200,000. 

Another dealership benefit to the JumpStart program is being automatically enrolled in Matrix Warranty Solutions’ no cost 

follow-up program for warranty holders you were unable to upgrade to a longer-term Vehicle Service Contract. Our 

professionally trained specialists will contact those customers 60 days prior to the expiration of their 3 month/3000 miles 

plan and offer them an opportunity to upgrade their coverage to one of Matrix Method’s longer-term HeadStart, GoMonthly or 

CruiseControl programs. 

cruisecontrol 

When your customer’s budget is limited, or the lender won’t approve a higher-priced Vehicle Service Contract, the 

CruiseControl program is the answer! Matrix Method’s CruiseControl product is an affordable, yet strong entry-level Vehicle 

Service Contract. The program features exceptional powertrain coverage at a great value. 

CruiseControl covers the vehicle’s powertrain and has optional coverage for the air conditioning, electrical, first day coverage, 

and seals and gaskets. Deductibles are offered at $250 (standard) and $100 (optional), as well as a $250 disappearing 

(optional). The program is available on vehicles 20 model years old and newer with less than 200,000 miles at the time of 

sale. A range of terms are available starting with 12 months/25,000 miles and going up to 60 months/100,000 miles from 

the date of sale. 

headstart 

HeadStart is a unique program pioneering an industry first sliding coverage philosophy. The HeadStart coverage adjusts as a 

vehicle ages, going from the initial exclusionary (factory-level) coverage to Lifetime Engine coverage, resulting in lower rates 

and happy customers. The uniqueness of this program doesn’t stop there! When a HeadStart contract is approaching its 

expiration, the contract holder can convert from HeadStart to Matrix Method’s popular GoMonthly program. 

The HeadStart program includes, at no additional cost, full Roadside Assistance benefits, Tire and Wheel Road Hazard 

Protection, Windshield Repair, and Ding and Dent Removal coverages. For additional dealership back end profits, HeadStart 

can be sold on your service drive on any vehicle 15 model years or newer with less than 200,000 miles. 

Go-monthly 

Not only is GoMonthly an easy to sell program because of its no long-term obligation, it also offers the industry’s first sliding 

coverage! Customers can purchase or have the freedom to cancel GoMonthly at any time. The GoMonthly program offers 

multiple coverage levels determined by the vehicle’s mileage at the time of the breakdown. Coverages vary from lower vehicle 

mileage exclusionary manufacturer-level coverage to engine only coverage. Regardless of the vehicle’s mileage, GoMonthly 

coverages will never expire as long your customer owns the vehicle and continues making the monthly payments. GoMonthly 

is available on vehicles 15 years old and newer with less than 200,000 miles at the time of sale. 

With GoMonthly, customers pay a nominal one-time membership fee and then make affordable monthly payments. The 

membership fee includes full Roadside Assistance benefits, Tire and Wheel Road Hazard Protection, Windshield Repair, 

and Ding and Dent Removal coverages. To add to your dealership’s back end profits, GoMonthly can be sold on your service 

drive on any vehicle 15 model years or newer with less than 200,000 miles.

Matrix WarranTy Solutions’ No Cost Follow-Up Program 

All programs offer the dealership an option of being automatically enrolled in Matrix Warranty Solutions’ 

no cost follow-up program for warranty holders. Our professionally trained specialists will contact 

your customers 60 days prior to the expiration of their contract and offer them an opportunity to extend their 

coverage to one of Matrix Method’s other programs. 

Matrix Method’s GoMonthly program never expires. Even when the covered vehicle’s mileage exceeds 

200,000, the plan continues to cover the engine for as long as the contract holder owns the vehicle and 

makes their now reduced-monthly payments.

comparison chart for matrix method programs 

component coverages and program terms 

COMPONENT COVERAGE* JUMPSTART CRUISECONTROL HEADSTART GO-MONTHLY 

Engine Included Included Included Unlimited Included Unlimited 

Transmission Included Included Included up to 200K Included up to 200K 

Turbocharger/Supercharger Included Included up to 200K Included up to 200K 

Drive Axle Included Included Included up to 200K Included up to 200K 

4x4/All Wheel Drive Included Mandatory Surcharge Included up to 200K Included up to 200K 

Basic Air Conditioning Included up to 200K Included up to 200K 

Basic Cooling Included up to 200K Included up to 200K 

Basic Electrical Included up to 200K Included up to 200K 

Suspension Included up to 125K Included up to 125K 

Steering Included up to 125K Included up to 125K 

Enhanced Air Conditioning Optional Included up to 125K Included up to 125K 

Enhanced Cooling Included up to 125K Included up to 125K 

Enhanced Electrical Optional Included up to 125K Included up to 125K 

Fuel System Included up to 125K Included up to 125K 

Brake System Included up to 125K Included up to 125K 

High Tech Included up to 125K Included up to 125K 

Navigation System Included up to 125K Included up to 125K 

Wear and Tear Included Included Included up to 125K Included up to 125K 

Seals and Gaskets Optional Optional Included up to 125K Included up to 125K 

Taxes AND Fluids Included Included Included Included 

Exclusionary Coverage Included up to 75K Included up to 75K 

Business Use Mandatory Surcharge Mandatory Surcharge Mandatory Surcharge 

Future Contract Guarantee Included Included Included Included 

First Day Coverage Included Optional Optional Optional 

Lift Kit/Oversized/Undersized Tires 

Mandatory Surcharge 

Tire and Wheel Road Hazard Included up to 200K Included up to 200K 

Windshield Repair Included up to 200K Included up to 200K 

Paintless Ding and Dent Removal Included up to 200K Included up to 200K Included up to 200K 

Rental Reimbursement Included Included Included up to 200K Included up to 200K 

Towing Included Included Included up to 200K Included up to 200K 

24/7/365 Emergency Road Service Included up to 200K Included up to 200K Included up to 200K 

Emergency Battery Service Included up to 200K Included up to 200K 

Lockout Services Included up to 200K Included up to 200K 

Flat Tire Changes or Repair Included up to 200K Included up to 200K 

Essential Fluid or Supply Delivery Included up to 200K Included up to 200K Included up to 200K 

Custom Trip Routing Included up to 200K Included up to 200K 

Trip Interruption Included up to 200K Included up to 200K 

program termS jumpSTART CRUISECONTROL HEADSTART GO-MONTHLY 

Months 3 Months 12 Months 3 Months Month to Month 

Mileage 3,000 Miles 25,000 Miles Unlimited Miles 200,000 Miles 

Months 24 Months 6 Months 

Mileage 50,000 Miles Unlimited Miles 

Months 36 Months 12 Months 


Months 36 Months ** 18 Months *** 


Months 60 Months 24 Months *** 


* The chart above shows general component and service coverages – Refer to the Vehicle Service Contracts for complete details 

** Eligible for two optional 12 month extensions *** Available to car dealerships only

jumpstart 

extended vehicle protection

JUMPStartextended vehicle protection 

Differentiate your Dealership, Improve Gross Revenue and Increase Profits. 

Motivate Potential Customers with a Matrix Inspired Vehicle! 

JumpStart provides day one powertrain coverage for 3 months/3000 miles. What makes JumpStart unique is it’s designed as a Vehicle 

Service Contract, not a limited warranty, taking the legal liability away from the dealer! And best of all, the seller receives 100% of all 

unused insurance reserves, making this one of the most financially viable programs available! 

JumpStart also has optional coverage for seals and gaskets and an increased limit of liability. Deductibles are offered at an affordable 

$250 (standard) and $100 (optional). The program is available on vehicles 20 model years or newer with odometer mileage at the time 

of sale less than 200,000. 

JumpStart gives you, the dealer, a great advantage because you can advertise that your entire inventory of qualified vehicles carries a 

3 month/3000 miles Vehicle Service Contract. Having JumpStart brings more customers to your dealership by improving your image! 

Get that edge up, differentiating your business from the competition and SELL MORE CARS. JumpStart will improve gross revenue and 

increase profitability. 

Another dealership benefit to the JumpStart program is being automatically enrolled in a 100% Dealer Retro Program for dealers who 

sell and remit more than 10 Matrix Service contracts per month. Matrix Warranty Solutions’ JumpStart program also includes a no cost 

follow-up program for warranty holders you were unable up-grade to a longer-term Vehicle Service Contract. Our professionally trained 

specialists will contact those customers 60 days prior to the expiration of their 3 month/3000 miles plan and offer them an opportunity to 

upgrade their coverage to one of Matrix Method’s longer-term HeadStart, GoMonthly or CruiseControl programs. 

Eligibility 

Term 

Coverage 

Optional Coverage 

Additional Benefits 

Limit of Liability 

Deductible Options 

Vehicle must be 20 model years old or newer and have less than 200,000 miles on the odometer 

3 Months/3000 Miles 

Powertrain including 4x4, AWD, Turbo, Diesel, and Wear and Tear 

Seals and Gaskets (available on vehicles with up to 150,000 odometer miles) on covered components 

Increased Limit of Liability (maximum of $2,500) 

Towing; Rental Reimbursement 

$1,500 Standard or $2,500 Optional 

$250 Standard or $100 Optional

component coverages 

Included in the JumpStart coverage below is the replacement of all covered components resulting from a 

breakdown or the gradual reduction in performance due to normal wear and tear, when the wear exceeds the manufacture’s specifications. 

Engine: All internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; crankshaft and main bearings; 

connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; rocker arms; rocker arm 

shafts; replaceable guides and seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and valve springs. Also engine 

torque strut; harmonic balancer; head gasket; timing belt; timing cover; intake and exhaust manifolds; valve covers; flexplate or flywheel (only 

if not damaged by a manual clutch disc or other clutch component); oil pan; dipstick and tube; engine block; engine mounts and cushions; 

pulleys; cylinder heads; water pump. 

Turbo/Supercharger: Turbocharger or supercharger housing and all internally lubricated parts (only if damaged by the failure of a 

part covered under this Named Component Coverage). Note: Only original OEM equipment qualifies for coverage. 

Transmission: All internally lubricated parts of manual or automatic transmissions, including but not limited to: gears; input and output 

shafts; bearings; oil pump; planetaries; pressure regulator valve; stator and stator shaft; sprags; separator plate; governor assembly; 

overdrive carrier; reaction carrier; center support; valve body; torque converter; parking lock actuator; dipstick and tube; vacuum modulator; 

internal linkage; transmission control unit. Note: transmission case, dipstick and filler tube, torque converter housing and overdrive housing 

are also covered only if damaged by the covered failure of any of the above listed parts. 

Drive Axle: Drive shaft; axle shaft(s); axle bearings; universal joints; constant velocity joints; ring and pinion gears; pinion bearings; supports; 

retainers; carrier assembly; side carrier bearings; thrust washers. Note: Drive axle housing is covered only if damaged by the covered 

failure of any of the above listed parts. 

4X4/AWD: Front drive shaft; axles; locking hubs; locking rings; differential; universal joints; constant velocity joints; main shaft; drive chain; 

gears; bearings; thrust washer and shims. Note: Transfer case housing is also covered only if damaged by the covered failure of any of the 

above listed parts. 

Seals and Gaskets (OPTIONAL): Coverage is provided for seals and gaskets provided the vehicle has less than 150,000 miles at the 

time of purchase. Note: A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered normal and will 

not be considered a breakdown. 

TAXES AND FLUIDS: State and local taxes where applicable and fluids required to complete covered repairs. 

program highlights 

JumpStart provides day one powertrain coverage for 3 months/3000 miles at no cost to your customer. Because you’re a dealer willing to 

stand behind your vehicles, those potential customers will have the confidence to step onto your lot and purchase their vehicle from you. 

Research shows dealers that offer limited warranties sell more vehicles and retain a higher gross. Having JumpStart is a great way to engage 

the customer into a discussion of upgrading to a longer-term service contract. 

Another dealership benefit to the JumpStart program is being automatically enrolled in Matrix Warranty Solutions’ no cost follow-up program 

for warranty holders that you were unable to upgrade to a longer-term Vehicle Service Contract. Our professionally trained specialists will 

contact those customers and offer them an opportunity to upgrade their coverage. 

• 100% Dealer Retro for dealers who sell and remit more than 10 vehicles per month 

• Provides day one coverage for 3 months or 3000 miles, whichever occurs first 

• Dealership can advertise a 3/3 warranty on every car without assuming the risk 

• Dealership can differentiate themselves from their competitors 

• Dealership will sell more vehicles and retain more gross 

• Dealership retains service work (if applicable) and keeps the customer 

• Standard coverage includes the complete Powertrain (including four wheel drive, all-wheel drive, turbo, and supercharger) 

• Optional seals and gaskets, and increased limit of liability coverages are available at the program inception 

• Dealership is automatically enrolled in a no cost follow-up program for warranty holders that didn’t purchase a service contract upgrade 

• Future Contract guarantee is available to all JumpStart contract holders 

The above is for informational purposes only, refer to the Vehicle Service Contract for complete details.

program guidelines & vehicle eligibility 

Vehicle Eligibility: 

To be eligible for coverage the vehicle must be listed as an eligible vehicle in the Vehicle Eligibility Guide. All trucks or vans are limited to a 

gross carrying weight of one ton (15,000 lbs GVW). 

Plan Qualification: 

January 1st shall be the model year change for determining eligibility. The vehicle must be 20 model years or newer and have less than 

200,000 miles on the odometer at the time of sale. 

Plan Term: 

Coverage starts on the contract effective date and expires at the earliest of: 3 months from the contract effective date or when the vehicle 

accumulates a total of 3,000 miles starting from the odometer reading on contract’s effective date. 

MANDATORY SURCHARGE: 

a. European Vehicles 

Optional Surcharges: 

a. Seals and Gaskets (available on vehicles with up to 150,000 miles) on covered components 

b. $100 Deductible 

c. Increased Limit of Liability (maximum of $2,500) 

Covered Components and Maintenance Conditions: 

a. All covered components must be functioning at the time of sale 

b. Pre-existing conditions are NOT covered 

c. Oil and filter MUST have been changed and other fluids maintained or changed as necessary prior to the sale of a used vehicle 

Limit of Liability: 

a. $1,500 Aggregate (standard) 

b. $2,500 Aggregate (optional) 

Dealer Requirements: 

a. All consumers who purchase, lease or otherwise acquire an eligible vehicle from the dealer must receive a free 3 Month/3000 Miles 

Vehicle Service Contract 

b. The dealer may not increase the vehicle price or charge the consumer in any way for the service contract 

c. The contract must be given away at the time the consumer completes the transaction 

d. The service contract may only be upgraded to one of the Matrix Method programs 

Ineligible Vehicles: 

Any vehicle that meets any of the following criteria is NOT eligible for coverage: 

a. Vehicles used at any time for: commercial use for business enterprise, trade, profession or occupation, competitive driving, taxi or livery, 

snow plowing or used for hire to the public or used to transport people for hire; municipal or professional emergency or police services; 

to tow a trailer whose weight exceeds the manufacturer’s recommendations, rental, limousine, shuttle, towing/wrecker service, lifting or 

hoisting, dumping (dump beds), cherry pickers 

b. Vehicles altered or modified in a fashion not recommended by the manufacturer, including installation of high performance equipment, 

lift or lowering kits, incorrect tires/wheels or removal of any emission devices 

c. Vehicles that are Kits Cars; High Performance, Exotic or Special Purpose, Engines Over 8 Cylinders, Alternative Fuel (Natural Gas, LP 

Gas, Propane), Modified Diesel 

d. Vehicles with odometers that are broken and/or the correct mileage cannot be determined and verified by the program administrator 

e. Vehicles that are “Grey” market, have been declared a total loss, salvaged, Lemon Law returns, or where the title has been branded 

f. Vehicles listed as “ineligible vehicles” in the Vehicle Eligibility Guide 

g. All electric vehicles 



For vehicles 20 model years old or newer with less than 

200,000 miles at the time of purchase 

Powertrain Coverage 

Contract Term: 

3 Months or 3,000 Miles 

$250 Deductible $100 Deductible 

$86 $100 

Mandatory Program 

Surcharge 

European Vehicles 

$50 

Optional Program 

Surcharges 

Seals & Gaskets 

(For vehicles with up to 150,000 miles) 

Increased Limit of Liability 

(Maximum of $2,500) 

$35 $30 

LOL/ Matrix JumpStart/01 5/2015

Vehicle Classification Guide 

NSX NE All Models Eligible All Models Eligible 

Integra 

Acura Honda Oldsmobile 

NE 

All Other Models Eligible Hyundai Plymouth 

A-‐8 W-‐12 

All Models Eligible Prowler 

NE 

Audi All Other Models Eligible 

NE 

R-‐8/RS4/RS6/RS7 NE All Models Eligible Pontiac 

S-‐4/S-‐5/S-‐6/S-‐7/S-‐8 NE 

All Models Eligible 

All Other Models Eligible Isuzu 

All Models Eligible Porsche 

BMW All Models Eligible 

12 Cylinder Models NE 

Jaguar 

Active E NE S-‐Type NE 

Saab 

Active Hybrid NE All Other Models Eligible All Models Eligible 

Alpina/Alpina X-‐Drive 

NE 

M Series NE 

Jeep Saturn 

Mini Cooper 

Eligible SRT Series NE All Models Eligible 

Range Rover Supercharged 

NE 

Chevrolet All Other Models Eligible All Models Eligible 

Camaro Z-‐28/ZL1 

Corvette ZR1/Z06 

NE 

NE 

Lexus Suzuki 

All Other Models Eligible LFA NE All Models Eligible 

Prowler NE 

Lincoln GT-‐86 

SRT Series NE All Models Eligible Supra 

Dodge RX-‐7/RX8 NE 

Volkswagen 

SRT Series NE All Other Models Eligible All Models Eligible 

NE 

Viper NE 

Mercedes-‐Benz Volvo 

All Other Models Eligible All AMG Models NE All Models Eligible 

NE 

NE 

NE 

NE 

NE 

All Models 

Infiniti 

All Other Models Eligible All Other Models Eligible 

All Models 

All Models 

Scion 

Buick Kia All Models Eligible 

Eligible 

Smart 

Cadillac Land Rover All Models Eligible 

Eligible 

Range Rover 


Stealth 

All Models 

Chrysler 

F-‐150 Harley Davidson Supercharged 

F-‐150 SVT Lightening/SVT Raptor 

GT 

Mustang Boss 302/Saleen 

Syclone & Typhoon 

All Other Models 

Mazda 

Eligible 

NE 

Eligible 

SLR McClaren 

NE 

Fiat All Other Models Eligible 

Mercury 

Ford All Models Eligible 

GMC 

Eligible 

3000GT 

Spyder 

Mitsubishi 


Nissan 


GT-‐R 

NE 

NE 

NE 

Subaru 

Toyota 

NE 

NE 

6/2015

Vehicle Eligibility & Underwriting Guidelines 

Vehicle Eligibility 

All eligible vehicles must be 20 model years old or newer and have less than 200,000 miles 

on the odometer at the time of purchase. 

Note: January 1st of each year constitutes the model year change. 

* Vehicles used at any time for: commercial use for business enterprise, trade, profession or 

occupation; competitive driving; taxi or livery; snow plowing or used for hire to the public or 

used to transport people for hire; municipal or professional emergency or police services; to 

tow a trailer whose weight exceeds the manufacturer's recommendations rental, limousine, 

shuttle, towing/wrecker service; lifting or hoisting; dumping (dump beds); or cherry pickers. 

Ineligible Vehicles 

* Vehicles altered or modified in a fashion not recommended by the manufacturer, including 

installation of high performance equipment, lift or lowering kits, incorrect tires/wheels or 

removal of any emission devices. 

* Vehicles that are Kit Cars; High Performance; Exotic or Special Purpose; Engines Over 8 

Cylinders; Alternative Fuel (Natural Gas, LP Gas or Propane) or All Electric; or Modified 

Diesel. 

* Vehicles with odometers that are broken and/or the correct mileage cannot be determined 

and verified by the program administrator. 

Mandatory European Vehicle Surcharge 

$50 

Program Surcharges 

Optional Seals & Gaskets 

(For vehicles with up to 150,000 miles at the time of vehicle purchase) 

$35 

Optional Increased Limit of Liability 

(Maximum of $2,500) 

$30 

Covered Component Groups 

Program Outline 

Engine, Turbo/Supercharger (OEM), Transmission, Drive Axle & 4X4/AWD 


Rental Reimbursement: $40 for every labor hours -‐ up to 5 days 

Towing Reimbursement: Up to 50 miles 

6/2015

Declaration Page 

VEHICLE OWNER 

Contract Holder Name: Email: Contract #: 

Address: City: State: Zip Code: Phone: 

VEHICLE INFORMATION 

Year: Make: Model: Current Odometer: 

Vehicle Identification Number (17 Digits): 

Vehicle Purchase Price: 

SELLER INFORMATION 

Seller Name: 

Seller Code: 


LIENHOLDER INFORMATION 

Lienholder Name: 

Phone: 

Address: City: State: Zip Code: 

CONTRACT INFORMATION 

Contract Purchase Date: Contract Purchase Price: Contract Expiration Date: Contract Expiration Mileage: 

CONTRACT COVERAGE & TERM INFORMATION 

JumpStart Coverage 

Term of Contract: 3 Months/3,000 Miles 

Deductible: 

ADMINISTRATOR: Dimension Service Corporation, 5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943 

NOTICE: Obligations of the Provider under this Contract are guaranteed by an insurance company. If the Provider (Auto Guard Advantage Corporation, 5500 Frantz Road, Suite 100, 

Dublin, OH 43017, (888) 705-8943) fails to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, the Contract Holder is entitled to make a claim against 

the insurance company. The name and address of the Insurance Company is ANV Syndicates Limited, Lloyd’s Underwriting Syndicate Number 5820, 47 Mark Lane, London EC3R 7QQ, 

United Kingdom, (888) 705-8941. 

The undersigned verify that the information contained herein is true and correct to the best of their knowledge. The undersigned Contract Holder has examined and driven the Vehicle and is 

not aware of any mechanical or electrical defect or problem with the Vehicle. The Contract Holder verifies that He/She has read, understands, and will abide by the terms and conditions of 

this Contract. No verbal or written representations have been made which may alter the terms and conditions of this Contract. We reserve the right to refuse, cancel, terminate or void any 

Contract that does not meet Our underwriting guidelines (except in Arizona). This Contract becomes valid only upon acceptance by the Administrator. Purchase of this Contract is not 

necessary to obtain financing for the Vehicle. This is not an insurance policy. 

The phone number that I have provided is a mobile number, and I give the company permission to communicate with me via this number. 

Purchaser Signature Date Seller Representative Signature Date 

NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION! CLAIMS: (888) 705-8943 

6/2015 Page 1 of 3

1. DEFINITIONS 

TERMS AND CONDITIONS 

Throughout this Vehicle Service Contract certain words and phrases are used that have special meanings. These terms appear in boldface type. Their meanings 

are listed below: 

Administrator: Refers to Dimension Service Corporation, 5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943. 

Breakdown: Refers to the inability or failure of any Covered Part to perform the function for which it was intended by the manufacturer through the normal use of 

Your Vehicle. 

Contract, Service Contract, Vehicle Service Contract: Refers to this Vehicle Service Contract which You have purchased from the Seller to protect Your 

Vehicle. 

Contract Purchase Date: Means the initial date of Contract purchase by You. 

Covered Component: Means any part or component listed as covered in Section 6. WHAT IS COVERED. 

Declaration Page: Means the document that is attached to and forms part of this Vehicle Service Contract. It lists information regarding You, Your Vehicle, 

coverage selected and other vital information. 

Deductible: Means the amount You must pay, as shown on the Declaration Page, per repair visit in the event of a Breakdown. 

Repair Facility: refers to the Repair Facility that is, has or will be performing repairs to Your Vehicle. Such facility must be licensed and/or approved by the state 

to perform automotive repairs. Such facility must work within labor rates and times as approved by the Administrator. Such facility must have a tax identification 

number, where required, and be capable of performing the needed repairs to Your Vehicle. 

Seller: refers to the entity from whom You purchased this Contract. 

Vehicle, Your Vehicle: refers to the Vehicle covered by this Contract as described on the Declaration Page of this Contract. 

We, Us, Our, Provider: refers to Autoguard Advantage Corporation (5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943), the entity that is obligated 

to perform under this Contract. 

You, Your, His/Her, Contract Holder: refers to the person named on this Contract as the purchaser of this Contract. 

2. CONTRACT TERM 

This Contract shall be in effect as of the date the Contract was purchased from the Seller, provided this Contract is accepted by Us, and will expire upon reaching 

the Contract Expiration Date or Contract Expiration Mileage, shown on the Declaration Page, as of 12:01 a.m. Eastern Standard Time, whichever occurs first. 

We reserve the right to refuse, cancel, terminate or void any Contract which does not meet Our underwriting guidelines (except in Arizona), is submitted with 

insufficient payment or if You make a material misrepresentation in obtaining this Contract or in the submission of a claim. 

3. LIMITS OF LIABILITY 

The benefit of all claims paid or payable while this Contract is in force shall not exceed $2,500. 

4. OTHER SERVICE CONTRACTS, WARRANTIES OR INSURANCE POLICIES 

The term of this Contract may include a portion of the term of the manufacturer’s warranty issued to the original purchaser of the Vehicle. Coverage under this 

Contract is secondary to, and does not replace, the manufacturer’s warranty, but may provide certain additional benefits during the term of the manufacturer’s 

warranty. If more than one service contract, warranty or insurance policy can be applied to a Breakdown, coverage under this Contract shall be in excess over all 

other coverage, whether valid or collectible, except for benefits that may be applicable under Section 7. ADDITIONAL BENEFITS of this Contract. 

5. OUR OBLIGATIONS 

If You experience a Breakdown during the term of this Contract within the United States or Canada, the We will pay the Repair Facility or reimburse You for the 

repair or replacement of the Covered Part(s) as described in this Contract, provided You have met Your obligations as stated in this Contract (see Section 10. 

WHAT TO DO IN THE EVENT OF A BREAKDOWN and Section 11. CONTRACT HOLDER’S OBLIGATIONS) and if the repair is not excluded under Section 9. 

WHAT IS NOT COVERED of this Contract. Replacement parts will be of like kind and quality and may include the use of new, remanufactured, rebuilt or 

serviceable used parts at the sole discretion of the Administrator. Labor time for any repair shall be based on the then-current All-Data labor guide and labor rates 

shall be within accepted industry standards at the sole discretion of the Administrator. Additionally, the Administrator reserves the right to determine acceptable 

parts costs, in its sole discretion. 

6. WHAT IS COVERED 

This Contract will provide coverage for the parts or components listed below, less any Deductible shown on the Declaration Page, provided all parts and 

components are functioning at the time of Vehicle purchase. 

Engine: All internally lubricated parts of the engine, including but not limited to: pistons; piston rings; wrist pins; crankshaft and main bearings; connecting rods and 

rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; rocker arms; rocker arm shafts; replaceable guides and seats; timing chain; 

timing gears; hydraulic lifters; intake and exhaust valves; and valve springs. Also engine torque strut; harmonic balancer; head gasket; timing belt; timing cover; 

intake and exhaust manifolds; valve covers; flexplate or flywheel (only if not damaged by a manual clutch disc or other clutch component); oil pan; dipstick and tube; 

engine block; engine mounts and cushions; pulleys; cylinder heads; water pump. 

Turbo/Supercharger: Turbo or supercharger housing and all internally lubricated parts (only if damaged by the failure of a part covered under this Named 

Component Coverage). Note: Only original OEM equipment qualifies for coverage. 

Transmission: All internally lubricated parts of manual or automatic transmissions, including but not limited to: gears; input and output shafts; bearings; oil pump; 

planetaries; pressure regulator valve; stator and stator shaft; sprags; separator plate; governor assembly; overdrive carrier; reaction carrier; center support; valve 


6/2015 Page 2 of 3

ody; torque converter; parking lock actuator; dipstick and tube; vacuum modulator; internal linkage; transmission control unit. Note: Transmission case, dipstick 

and filler tube, torque converter housing and overdrive housing are also covered only if damaged by the covered failure of any of the above listed parts. 

Drive Axle: Drive shaft; axle shaft(s); axle bearings; universal joints; constant velocity joints; ring and pinion gears; pinion bearings; supports; retainers; carrier 

assembly; side carrier bearings; thrust washers. Note: Drive axle housing is covered only if damaged by the covered failure of any of the above listed parts. 

4WD/AWD: Front drive shaft; axles; locking hubs; locking rings; differential; universal joints; constant velocity joints; main shaft; drive chain; gears; bearings; thrust 

washer and shims. Note: Transfer case housing is also covered only if damaged by the covered failure of any of the above listed parts. 

Seals and Gaskets: Provides coverage for leaking seals and gaskets for any covered part listed in Section 6. What Is Covered provided the Vehicle has less 

than 150,000 miles at the time of purchase. Note: A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered normal and 

will not be considered a Breakdown. 

7. ADDITIONAL BENEFITS 

Additional benefits are included with all plans. No deductible applies to additional benefits. 

Rental Reimbursement: In the event of a Breakdown covered by this Contract, We will pay or reimburse You for receipted expenses to rent a replacement 

vehicle (from a licensed rental agency) while Your Vehicle is at a Repair Facility. Coverage will be provided to You up to a maximum of forty dollars ($40) for 

every eight (8) hours or portion thereof of approved labor time to complete the covered repair with a five (5) day maximum, not to exceed two hundred dollars 

($200). You must submit receipts to the Administrator for reimbursement. This coverage does not apply to service or parts delays or other time delays beyond Our 

control or that of the Repair Facility. 

Towing Reimbursement: In the event Your Vehicle becomes disabled due to a Breakdown which renders Your Vehicle inoperable, We will arrange to have the 

Vehicle transported, once per claim, to the Seller or the nearest Repair Facility within fifty (50) miles. You are responsible for any charges that exceed the stated 

coverage limit. 

8. FUTURE CONTRACT GUARANTEE 

The Contract that You have purchased contains a Future Contract Guarantee. You will be contacted, at the phone number indicated in Our records, sixty (60) 

days prior to the expiration of this Contract by Our service center with an offer to enroll in a Matrix GoMonthly Vehicle Protection Plan (if Your Vehicle meets the 

eligibility guidelines). The specific terms and conditions of the Matrix GoMonthly plan will be provided upon Your enrollment. If You do not wish to be contacted 

please notify Us. 


6/2015 Page 3 of 3

cruise control 

extended vehicle protection

cruisecontrolextended vehicle 

protection 

An Affordable, Entry Level Vehicle Service Contract Designed for All Vehicle Owners! 

When your customer’s budget is limited, or the lender won’t approve a higher-priced Vehicle Service Contract, the CruiseControl 

program is the answer! Matrix Method’s CruiseControl product is an affordable yet strong, entry-level Vehicle Service Contract. The program 

features exceptional powertrain coverage at a great value. 

CruiseControl covers the vehicle’s powertrain and has optional coverage for the air conditioning, electrical, first-day coverage, and seals 

and gaskets. Deductibles are offered at an affordable $250 (standard), $100 (optional) and $250 disappearing (optional). The program is 

available on vehicles 20 model years old and newer with less than 200,000 miles at the time of sale. A range of terms are available starting 

with 12 months/25,000 miles and going up to 60 months/100,000 miles from the date of sale. 

Another dealership benefit to the CruiseControl program is being automatically enrolled in Matrix Warranty Solutions’ no cost follow-up 

program for warranty holders. Our professionally trained specialists will contact your customers 60 days prior to the expiration of their 

CruiseControl contract and offer them an opportunity to upgrade their coverage to either Matrix Method’s HeadStart or GoMonthly programs. 

CruiseControl offers exceptional marketability, quality coverage and powerful ancillary benefits at a price point your customers can afford! 

Eligibility 

Rate Structure 


Simplified two vehicle classifications – Asian/Domestic and European 

Term 12 Months/25,000 Miles 24 Months/50,000 Miles 

36 Months/75,000 Miles 36 Months/100,000 Miles * 

60 Months/100,000 Miles 

* Two 12-Month Extensions 

Available to a Maximum Term 

of 60 Months/100,000 Miles 

Coverage 


Mandatory Surcharges 


Powertrain 

Seals and Gaskets (available on vehicles up to 150,000 odometer miles) on covered components • Electrical 

Air Conditioning • $100 Deductible • $250 Disappearing Deductible • First Day Coverage 

Business Use • Oversized/Undersized Tires or Lift Kit (up to 4”) • 4X4/AWD • European Vehicles 

Towing; Rental Reimbursement 

Limit of Liability Engine $3,000 • Transmission $2,000 • Transfer Case $1,500 • Drive Axle $1,500 

Electrical $1,500 (if selected and purchased at the time of the vehicle sale) 

Air Conditioning $1,200 (if selected and purchased at the time of the vehicle sale) 


$250 Standard, $100 Optional or $250 Optional Disappearing Deductible

COMPONENT COVERAGES 

Included in the coverages below is the replacement of all covered components resulting from a breakdown 

or the gradual reduction in performance due to normal wear and tear, when the wear exceeds the manufactures specifications. 


connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; rocker arms; rocker arm shafts; replaceable 

guides and seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and valve springs. Also engine torque strut; harmonic 

balancer; head gasket; timing belt; timing cover; intake and exhaust manifolds; valve covers; flexplate or flywheel (only if not damaged by a manual 

clutch disc or other clutch component); oil pan; dipstick and tube; engine block; engine mounts and cushions; pulleys; cylinder heads; water pump. 

Turbo/Supercharger: Turbo or supercharger housing and all internally lubricated parts (only if damaged by the failure of a part covered 

under this Named Component Coverage). Note: Only original OEM equipment qualifies for coverage. 




internal linkage; transmission control unit. Note: transmission case, dipstick and filler tube, torque converter housing and overdrive housing 








Air Conditioning (Optional): Compressor; compressor clutch and pulley; condenser; evaporator; accumulator; coil; expansion 

valve; blower motor; serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; high/low cutoff 

switches; pressure cycling switch; receiver/dryer. Note: If the covered costs to repair an R-12 system exceed the cost to convert to an 

R-143a system, the system will be converted to use R-143a refrigerant. Note: Refrigerant is also covered if required in connection with a 

covered breakdown. 

Electrical (OPTIONAL): Starter motor; alternator; voltage regulator; main battery; ignition module; ignition coil; distributor; starter 

solenoid; front and rear wiper motors; wiper module; washer pump and switch; power window motors; power seat motors; power door lock 

actuator; power antenna motor; power mirror motor; power trunk motor; rear spoiler motor; steering column motor; stepper motor, relays and 

pump; cruise control transducer; pole pieces; condenser fan motor; DK motor; headlight motor; idle air control motor; idle speed control motor; 

aspirator fan motor; phase control motor. 

Seals & Gaskets (OPTIONAL): Coverage is provided for seals and gaskets provided the vehicle has less than 150,000 miles at the time of 

purchase and will continue until the Vehicle reaches 250,000 miles or the expiration date shown on the Declaration Page (whichever occurs first). Note: 

A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered normal and will not be considered a breakdown. 

Taxes and Fluids: State and local taxes where applicable and fluids required to complete covered repairs. 


Matrix Method’s CruiseControl product is a strong entry-level Vehicle Service Contract that offers flexible and affordable component 

coverage and options. CruiseControl covers the vehicle’s powertrain and has optional coverage for the air conditioning, electrical, first 

day coverage and seals and gaskets. Deductibles are offered at an affordable $250 (standard) and $100 (optional), as well as a $250 

disappearing (optional). The program is available on vehicles 20 years old and newer with less than 200,000 miles at the time of sale. 

A range of terms is available starting with 12 months/25,000 miles and going up to 60 months/100,000 miles from the date of sale. In 

addition, an option on the 36 months/100,000 mile term allows the contract holder to extend the term 12 months (maximum of two 

extensions) for a nominal charge. 

When your customer’s budget is limited, or the lending source will not approve a higher priced vehicle service contract, CruiseControl fits 

the bill. Your customers will feel more comfortable knowing that the major parts and components of their vehicle are covered and that they 

will be protected from the high cost of an unexpected repair at a price they can afford. 

A Future Guarantee is another dealership benefit to the CruiseControl program. This means being automatically enrolled in Matrix Warranty 

Solutions’ no cost follow-up program for warranty holders. Our professionally trained specialists will contact your customers 60 days prior to 

the expiration of their CruiseControl contract and offer them an opportunity to upgrade their coverage to either Matrix Method’s HeadStart or 

GoMonthly programs. 


program guidelines & vehicle eligibility 





January 1st shall be the model year change for determining eligibility. The vehicle must be 20 model years or less and have less than 


Plan Term: 

Coverage starts on the Contract Effective Date and will expire upon reaching the Contract Expiration Date. A thirty day and 1,000 mile 

waiting period will apply unless the First Day Coverage option was selected and purchased. 


a. Business Use 

b. Oversized/Undersized Tires or Lift Kit (up to 4”) 

c. 4X4/AWD 

d. European Vehicles 


a. Seals and Gaskets (available on vehicles with up to 150,000 miles) on covered components 

b. Air Conditioning 

c. Electrical 

d. $100 Deductible 

e. $250 Disappearing Deductible 

f. First Day Coverage 





d. Oil and Filter must be changed according to the manufacturer’s recommended service schedule as measured from the contract 

purchase date and contract odometer at the time of sale 

e. Contract Holder must maintain the vehicle according to the manufacturer’s recommended maintenance schedule 


a. Engine $3,000 

b. Transmission $2,000 

c. Transfer Case $1,500 (if 4x4/All Wheel Drive is selected and purchased at the time of the vehicle sale) 

d. Drive Axle $1,500 

e. Electrical $1,500 (if selected and purchased at the time of the vehicle sale) 

f. Air Conditioning $1,200 (if selected and purchased at the time of the vehicle sale) 


Any vehicle that meets any of the following criteria is NOT eligible for coverage: 


snow plowing or used for hire to the public or used to transport people for hire; municipal or professional emergency or police services 



b. Vehicles altered or modified in a fashion not recommended by the manufacturer, including installation of high performance equipment, lift 

or lowering kits (the mandatory surcharge for lift kits up to 4”applies), incorrect tires/wheels or removal of any emission devices 








For vehicles 20 model years or newer with less than 200,000 miles at 

the time of purchase 

Terms Available 



36 Months/75,000 Miles* 

$250 Deductible 

Vehicle Class 

Asian & Domestic European 

$368 $518 

$396 $546 

$425 $575 

36 Months/100,000 Miles** 

60 Months/100,000 Miles** 

$450 $600 

$475 $625 

Optional Surcharges 

$100 DEDUCTIBLE 

$250 DISAPPEARING DEDUCTIBLE 

AIR CONDITIONING 

(Factory Installed Only) 

ELECTRICAL 

FIRST DAY COVERAGE 

SEALS & GASKETS 

(Available on vehicles with up to 150,000 miles at the time of sale) 

$125 

$50 

$75 

$75 

$150 

$90 

Annual Extension Option 

If the term of 36 Month/100,000 Miles is selected and purchased, an annual extension is available for 

purchase to extend the term to a maximum of 60/100,000. 

36/100,000 Annual Extension (maximum of two extensions) 

$25 


4WD/AWD VEHICLES 

BUSINESS USE 

OVERSIZED/UNDERSIZED TIRES OR LIFT KIT (Up to 4") 

$100 

$100 

$125 

* Available on vehicles under 175,000 miles at time of sale ** Available on vehicles under 150,000 miles at time of sale 6/2015


NSX NE All Models Eligible All Models Eligible 

Integra 

A-‐8 W-‐12 

NE 

NE 

R-‐8/RS4/RS6/RS7 NE All Models Eligible Pontiac 

S-‐4/S-‐5/S-‐6/S-‐7/S-‐8 NE 

All Models Eligible 

All Other Models Eligible Isuzu 

All Models Eligible Porsche 

BMW All Models Eligible 

12 Cylinder Models NE 

Jaguar 

Active E NE S-‐Type NE 

Saab 

Active Hybrid NE All Other Models Eligible All Models Eligible 


NE 

M Series NE 

Jeep Saturn 

Mini Cooper 

Eligible SRT Series NE All Models Eligible 

All Models 

All Models 

Range Rover Supercharged 

NE 

Chevrolet All Other Models Eligible All Models Eligible 



NE 

NE 

Lexus Suzuki 

All Other Models Eligible LFA NE All Models Eligible 

Prowler NE 

Lincoln GT-‐86 

SRT Series NE All Models Eligible Supra 


Dodge RX-‐7/RX8 NE 

Volkswagen 

SRT Series NE All Other Models Eligible All Models Eligible 

Stealth 

NE 

Viper NE 

Mercedes-‐Benz Volvo 

All Other Models Eligible All AMG Models NE All Models Eligible 

All Models 



GT 



Acura Honda Oldsmobile 

All Other Models Eligible Hyundai Plymouth 

All Models Eligible Prowler 

NE 

Audi All Other Models Eligible 


Scion 

Buick Kia All Models Eligible 

Chrysler 

SLR McClaren 

NE 

Fiat All Other Models Eligible 

Mercury 

Ford All Models Eligible 

NE 

NE 

NE 

NE 

NE 

3000GT 

Spyder 


GMC 

Eligible 

Eligible 

All Models 

Smart 

Cadillac Land Rover All Models Eligible 

Eligible 

Range Rover 



GT-‐R 

Infiniti 

Mazda 

Mitsubishi 

Nissan 

Eligible 

NE 

Eligible 

NE 

NE 

NE 

Subaru 

Toyota 

NE 

NE 

6/2015

















Diesel. 



$100 Deductible …………………………………………………..……………………………… $125 

$250 Disappearing Deductible …………………………………………………………….. $50 

Optional Program 

Surcharges 

Air Conditioning (Factory Installed Only) ……………………………………………... 

Electrical ……………………………………………………………………………………………. 

First Day Coverage ………………………………………………………………………………. 

Seals & Gaskets (vehicles with up to 150,000 at the time of sale)……….... 

$75 

$75 

$150 

$90 

Mandatory Program 

Surcharges 

4WD/AWD Vehicles …………………………………………………………………………… 

Business Use ……………………………………………………………………………………… 

Oversized/Undersized Tires of Lift Kit (up to 4") …………………………………. 

$100 

$100 

$125 

6/2015


VEHICLE OWNER 








Seller Name: 

Seller Code: 




Phone: 



Contract Purchase Date: Contract Purchase Price: Contract Expiration Date: 


CruiseControl Coverage 

TERM OF CONTRACT: 12 Months/25,000 Miles 24 Months/50,000 Miles 36 Months/75,000 Miles 36 Months/100,000 Miles* 60 Months/100,000 Miles 

This Contract contains a mandatory waiting period of thirty (30) days from the Contract Purchase Date and one thousand (1,000) miles from the odometer at the time of 

Contract purchase during which no claims may be filed. 

* Two twelve (12) month extensions are available for a maximum term of sixty (60) months or 100,000 miles. 

MANDATORY SURCHARGES OPTIONAL SURCHARGES DEDUCTIBLE 

BUSINESS USE AIR CONDITIONING (Factory Installed Only) $250 STANDARD 

If the above described Vehicle is determined to be 

used for business purposes and the appropriate 

surcharge was not selected and paid for, no 

coverage will apply. 

OVERSIZED/UNDERSIZED TIRES OR 

LIFT KIT (Up to 4”) 

If the above described Vehicle is determined to 

have oversized/undersized tires or a lift kit and the 

appropriate surcharge was not selected and paid 

for, no coverage applies. 

ELECTRICAL 


SEALS & GASKETS (Available on vehicles 

with up to 150,000 miles) 

$100 OPTIONAL 

$250 OPTIONAL DISAPPEARING 

The Deductible is the amount that You are 

required to pay per repair visit. 


NOTICE: Obligations of the Provider under this Contract are guaranteed by an insurance company. If the Provider (Autoguard Advantage Corporation, 5500 Frantz Road, Suite 100, Dublin, 

Ohio 43017, (888) 705-8943) fails to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, the Contract Holder is entitled to make a claim against the 

insurance company. The name and address of the Insurance Company is ANV Syndicates Limited, Lloyd’s Underwriting Syndicate Number 5820, 47 Mark Lane, London EC3R 7QQ, United 

Kingdom, (888) 705-8941. 









6/2015 Page 1 of 4





Actual Cash Value (ACV): shall be the “average trade-in” value for the Vehicle, adjusted for mileage as shown in the then-current N.A.D.A. Official Used Car 

Guide. 

Administrator: refers to Dimension Service Corporation, 5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943. 

Aggregate Limit of Liability: means the total amount of benefits allowed during the term of this Service Contract. 

Breakdown: refers to the inability or failure of any Covered Part to perform the function for which it was intended by the manufacturer through the normal use of 

Your Vehicle. 

Contract, Service Contract, Vehicle Service Contract: refers to this Vehicle Service Contract which You have purchased from the Seller to protect Your 

Vehicle. 

Contract Purchase Date: means the initial date of Contract purchase by You. A thirty (30) day AND one thousand (1,000) mile waiting period begins on this 

date, during which no claims may be filed. No waiting period will apply if optional the First Day Coverage surcharge has been selected and paid for and the 

appropriate box is marked on the Declaration Page. 

Covered Component: any part or component listed as covered in Section 6. WHAT IS COVERED. 

Declaration Page: means the document that is attached to and forms part of this Vehicle Service Contract. It lists information regarding You, Your Vehicle, 


Deductible: means the amount You must pay, as shown on the Declaration Page, per repair visit in the event of a Breakdown. If You have selected the 

Disappearing Deductible option, as shown on the Declaration Page, the Deductible will be waived provided You have repairs made at the Seller’s Repair 

Facility. 











the Contract Expiration Date, shown on the Declaration Page, as of 12:01 a.m. Eastern Standard Time. 

THIS CONTRACT CONTAINS A MANDATORY WAITING PERIOD OF THIRTY (30) DAYS AND ONE THOUSAND (1,000) MILES 

FROM THE CONTRACT PURCHASE DATE. AN ADDITIONAL THIRTY (30) DAYS WILL BE ADDED TO YOUR VEHICLE PLAN’S 

EXPIRATION. THEREFORE THE WAITING PERIOD WILL NOT REDUCE THE ACTUAL TIME DURING WHICH YOU HAVE 

COVERAGE. CLAIMS INCURRED DURING THE WAITING PERIOD WILL NOT BE COVERED. 




Our maximum limit of liability per loss shall be the lesser of the actual cost of the repair (the maximum per covered repair group is outlined below), or the Actual 

Cash Value of the Vehicle at the time of repair. 

 

 

 

 

 

 

Three thousand dollars ($3,000) for Engine claims; 

Two thousand dollars ($2,000) for Transmission claims; 

One thousand-five hundred dollars ($1,500) for Transfer Case claims; 

One thousand-five hundred dollars ($1,500) for Drive Axle claims; 

One thousand-five hundred dollars ($1,500) for Electrical claims (where applicable surcharge has been selected and paid); and/or 

One thousand-two hundred dollars ($1,200) for Air Conditioning claims (where applicable surcharge has been selected and paid). 












6/2015 Page 2 of 4





This Contract will provide coverage for the parts or components listed below, less any Deductible shown on the Declaration Page, provided all parts and 

components are functioning at the time of Vehicle purchase. 

Engine: all internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; crankshaft and main bearings; connecting rods and 





Turbo/Supercharger: turbo or supercharger housing and all internally lubricated parts (only if damaged by the failure of a part covered under this coverage). Note: 

Only original OEM equipment qualifies for coverage. 

Transmission: all internally lubricated parts of manual or automatic transmissions, including but not limited to: gears; input and output shafts; bearings; oil pump; 


body; torque converter; parking lock actuator; dipstick and tube; vacuum modulator; internal linkage; transmission control unit. Note: Transmission case, dipstick 


Drive Axle: drive shaft; axle shaft(s); axle bearings; universal joints; constant velocity joints; ring and pinion gears; pinion bearings; supports; retainers; carrier 


4WD/AWD: front drive shaft; axles; locking hubs; locking rings; differential; universal joints; constant velocity joints; main shaft; drive chain; gears; bearings; thrust 









Towing Benefit: In the event Your Vehicle becomes disabled due to a Breakdown which renders Your Vehicle inoperable, We will arrange to have the Vehicle 

transported, once per claim, to the Seller or the nearest Repair Facility within fifty (50) miles. You are responsible for any charges that exceed the stated coverage 

limit. 

8. OPTIONAL SURCHARGES 

The following coverage applies if any of the optional surcharges have been selected and paid for and the appropriate box is marked on the Declaration Page. 

Air Conditioning (Factory Installed Only): compressor; compressor clutch and pulley; condenser; evaporator; accumulator; coil; expansion valve; blower motor; 

serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; high/low cutoff switches; pressure cycling switch; 

receiver/dryer. Note: If the covered costs to repair an R-12 system exceed the cost to convert to an R-143a system, the system will be converted to use R-143a 

refrigerant. Note: Refrigerant is also covered if required in connection with a covered Breakdown. 

Electrical: starter motor; alternator; voltage regulator; main battery; ignition module; ignition coil; distributor; starter solenoid; front and rear wiper motors; wiper 

module; washer pump and switch; power window motors; power seat motors; power door lock actuator; power antenna motor; power mirror motor; power trunk 

motor; rear spoiler motor; steering column motor; stepper motor, relays and pump; cruise control transducer; pole pieces; condenser fan motor; DK motor; headlight 

motor; idle air control motor; idle speed control motor; aspirator fan motor; phase control motor. 

First Day Coverage: If You have elected to purchase this optional coverage, this Vehicle Service Contract will not be subject to a thirty (30) day and one 

thousand (1,000) mile waiting period. Coverage begins on the date You purchased Your Vehicle as shown on the Declaration Page. 

Seals & Gaskets: provides coverage for leaking seals and gaskets for any covered part listed in Section 6. What Is Covered provided the Vehicle has less than 

150,000 miles at the time of purchase and will continue until the Vehicle reaches 250,000 miles or the expiration date shown on the Declaration Page (whichever 

occurs first). Note: A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered normal and will not be considered a 

breakdown. 

9. MANDATORY SURCHARGES 

Business Use Vehicle: a surcharge is required if Your Vehicle is used for repair work, service work, route work and delivery work (ex: floral delivery, cable TV 

repair, plumber, vending machine attendant, catering company, medical supply delivery, home repairs, realtor, etc.). Vehicles used for farm use or oil field work are 

eligible provided their primary use is for transportation purposes and not used at any time for excessive hauling and/or off-road pasture or field work. Coverage is 

limited to single use drivers. 

Vehicles used for commercial towing, dump or refuse collection, hauling, taxi, livery, shuttle, rental, equipped with a snow plow, construction, racing or competitive 

driving, or emergency services are not eligible for coverage. Vehicles having multiple drivers are not eligible for coverage. 

Selection and purchase of the surcharge is required in order to make the Vehicle eligible for any coverage. The surcharge provides basic eligibility only, and does 

not add any additional coverage to this Contract. 

Oversized/Undersized Tires or Lift Kit (Up to 4”): If Your Vehicle has oversized tires, undersized tires or a lift kit (up to 4”) at the time of purchase, selection and 

purchase of the surcharge is required in order to make the Vehicle eligible for any coverage. The surcharge provides basic eligibility only, and does not add any 

additional coverage to this Contract. 



6/2015 Page 3 of 4





If You have selected and purchased the thirty-six (36) month or one hundred thousand (100,000) mile term You may be eligible to extend Your Contract, provided 

that the Vehicle has not reached one hundred thousand (100,000) miles upon the expiration date shown on the Declaration Page. If, at the end of the additional 

twelve month term the Vehicle as not reached one hundred thousand (100,000) miles You may be eligible to extend Your Contract for an additional twelve (12) 

months for a total term not to exceed sixty (60) months or one hundred thousand (100,000) miles (whichever occurs first). To verify eligibility You must contact 

customer support at (855) 500-6287 prior to the expiration of the original term of Your Contract. 


6/2015 Page 4 of 4

extended vehicle protection 

headstart

HEADStartextended vehicle protection 

The Industry’s First Sliding Coverage Vehicle Service Contract! 

HeadStart is a unique program pioneering an industry first sliding coverage philosophy. The HeadStart coverage adjusts as a vehicle ages, 

going from the initial exclusionary (factory-level) coverage to a Lifetime Engine coverage, resulting in lower rates and happy customers. 

The uniqueness of this program doesn’t stop there! When a HeadStart contract is approaching its expiration, the contract holder can 

convert from HeadStart to Matrix Method’s popular GoMonthly program. 

GoMonthly includes the same coverages, features and benefits of HeadStart, but is offered at an affordable monthly price. Regardless of 

the vehicle’s mileage, GoMonthly will never expire as long your customer owns the vehicle and continues making the monthly payments. 

The HeadStart program includes, at no additional cost, full Roadside Assistance benefits, Tire and Wheel Road Hazard Protection, 

Windshield Repair, and Ding and Dent Removal coverages. For additional dealership back-end profits, HeadStart can be sold on your 

service drive on any vehicle 15 model years or newer with less than 200,000 miles. 

Eligibility 


Term 


Simplified four vehicle classifications – Asian, Domestic, European and Highline European 

3 Months/Unlimited Mileage • 6 Months/Unlimited Mileage • 12 Months/Unlimited Mileage 

18 Months/Unlimited Mileage • 24 Months/Unlimited Mileage 

Coverage Ultimate Coverage: Exclusionary (factory-level) coverage for vehicles with less than 75,000 

miles at the time of the breakdown 

Deluxe Coverage: Extensive 16 component coverage for vehicles between 75,001 and 

125,000 miles at the time of the breakdown 

Powertrain Plus Coverage: Comprehensive 8 component coverage, for vehicles between 

125,001 and 200,000 miles at the time of the breakdown 

Lifetime Engine Coverage: For vehicles that accumulate greater than 200,000 odometer miles 

at the time of breakdown until the expiration date shown on the declaration page is reached 

Exclusive Features 

Included at No Additional Cost! 






Tire and Wheel Road Hazard Protection • Windshield Repair Coverage 

Ding and Dent Removal 

First Day Coverage; $100 Deductible; $250 Disappearing Deductible 

Business Use 

24/7/365 Roadside Assistance; Rental Reimbursement; Trip Interruption Reimbursement 

Actual Cash Value or $12,500 whichever is less 

$250 Standard, $100 Optional or $250 Disappearing Deductible


ULTIMATE* 

Vehicles with fewer than 

75,000 odometer miles 

DELUXE* 



POWERTRAIN PLUS* 



Engine 4 4 4 

Turbo/Supercharger 4 4 4 

Transmission 4 4 4 

Drive Axle 4 4 4 

4x4/AWD 4 4 4 

Suspension 4 4 

Steering 4 4 

Cooling 4 4 4 1 

Air Conditioning 4 4 4 1 

Fuel System 4 4 

Brakes 4 4 

Electrical 4 4 4 1 

High Tech 4 4 

Navigation 4 4 

Seals and Gaskets 4 4 

Wear and Tear 4 4 

Factory Level Coverage 4 

Taxes and Fluids 4 4 4 

* Refer to the Vehicle Service Contract for complete details 

1 

Basic Coverage – Refer to the Vehicle Service Contract for complete details 

Vehicles with less than 75,000 odometer miles at the time of the breakdown: 

Exclusionary: The vehicle’s entire original factory installed mechanical and electrical components except what is specifically excluded 

in Paragraph 11 of the Vehicle Service Contract. 

Vehicles with between 75,001 and 125,000 odometer miles at the time of the breakdown: 








part covered under this named component coverage). 




internal linkage; transmission control unit. Note: Transmission case, dipstick and filler tube, torque converter housing and overdrive housing 







above listed parts.

COMPONENT COVERAGES (cont.) 

Suspension: Control arms; control arm shafts; bearings and bushings; radius arm; radius arm bushing; stabilizer bar; stabilizer link; stabilizer 

bushing; spindle; wheel bearings; torsion bars; upper and lower ball joints; steering knuckles; kingpin and bushings; coil and leaf springs. 

Steering: Steering gear box or rack and all internally lubricated parts; power steering pump; steering column shaft; steering column shaft 

couplings; cooler and cooler lines; power cylinder; pitman arm; idler arm; tie rod and ends; link and control valve. 

Cooling: Radiator; engine cooling fan motor; fan and fan clutch. 

Air Conditioning (Factory-Installed Front Only): AC compressor, compressor clutch and pulley; condenser; evaporator; accumulator; 

coil; expansion valve; blower motor; serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; 

high/low cutoff switches; pressure cycling switch; receiver/dryer. Note: If covered costs to repair an R-12 system exceed the cost to convert 

to an R-134a system, the system will be converted to use R-134a refrigerant. Note: Refrigerant is also covered only if the loss was due to 

the failure of a part covered under this Named Component Coverage. We will pay up to fifteen dollars ($15.00) per pound for refrigerant. 

Fuel System: Fuel pump; fuel tank; fuel sending unit; diesel injection pump; fuel injectors; metal fuel lines; fuel pressure regulator; fuel 

gauge; air control valve; engine control module (ECM); fuel injection sensors. 

Brakes: Master cylinder; power brake cylinder; vacuum assist booster; vacuum brake booster pump; compensating valve; disc brake 

calipers; wheel cylinders; hydraulic lines; hydraulic line fittings; backing plates; springs; clips and retainers; self adjusters; linkage and cables; 

rear actuators; and the following anti-lock braking system (ABS) components: master cylinder; electronic wheel sensors; pump and pressure 

control module; electronic control module. 

Electrical: Starter motor; alternator; voltage regulator; main battery; ignition module; ignition coil; distributor; starter solenoid; front and 

rear wiper motors; wiper module; washer pump and switch; power window motors; power seat motors, power door lock actuator; power 

antenna motor; power mirror motor; power trunk motor; rear spoiler motor; steering column motor; stepper motor; delays and pumps; cruise 

control transducer; pole pieces; condenser fan motor; DK motor; headlight motor; idle air control motor; idle speed control motor; aspirator 

fan motor; phase control motor. 

High Tech: Level control compressor; sensors and limiter valve; pneumatic suspension pump; sensors and valves; ignition module; spark 

control detonation sensors and controller; moisture control unit and sensors; anti-detonation sensors; combination entry system; cam sensor; 

crank angle sensor; fuel injector control unit (including sensors and O2 sensors); all additional electrical motors, electrical controllers, and 

switches not enumerated under Electrical coverage above. Note: Only original OEM equipment qualifies for coverage. 

Manufacturer-Installed GPS: Navigation display unit; navigation control module; navigation system wiring harness. Note: Antennae, 

cables, and wiring are excluded from coverage. 

Seals and Gaskets: Seals and gaskets are covered. Note: A seal or gasket must show an active leak or drip for coverage to apply; 

minor seepage is considered normal and will not be considered a breakdown. 

Wear and Tear: Coverage for a part or component which is outside allowable tolerances as prescribed by the manufacturer of that part 

or component, even if a breakdown has not occurred (otherwise known as wear and tear). 














are also covered only if damaged by the covered failure of any of the above listed parts.








Basic Air Conditioning: All internally lubricated parts contained within the compressor; condenser; evaporator; orifice tube. Seals and 

Gaskets along with R134 are only covered when required in connection with the replacement of a covered component. 

Basic Cooling: Water pump. 

Basic Electrical: Alternator and starter. 

Vehicles with greater than 200,000 odometer miles at the time of the breakdown until the expiration date 

shown on the declaration page is reached: 

Lifetime Engine Coverage: All internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; 

crankshaft and main bearings; connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; 

rocker arms; rocker arm shafts; replaceable guides and seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and 

valve springs. Also engine torque strut; harmonic balancer; head gasket; timing belt; timing cover; intake and exhaust manifolds; valve covers; 

flexplate or flywheel (only if not damaged by a manual clutch disc or other clutch component); oil pan; dipstick and tube; engine block; engine 

mounts and cushions; pulleys; cylinder heads; water pump. 


The think-outside-the-box team at Matrix Warranty Solutions collaborated and developed an industry first sliding coverage Vehicle Service 

Contract. This is one of the most ingenious offerings you’ll see in the Vehicle Service Contract world. The HeadStart program offers multiple 

coverage levels determined by the vehicle’s mileage at the time of breakdown. Coverage varies from the lower vehicle mileage exclusionary 

manufacturer-level coverage to lifetime engine coverage. When your customer’s budget allows, or the lender permits the room for a higherpriced 

Vehicle Service Contract, HeadStart is the program to sell! 

One unique feature of the HeadStart program is the Future Contract Guarantee. When a HeadStart contract is approaching its expiration, 

the contract holder can convert from HeadStart to Matrix Method’s popular GoMonthly program. 

GoMonthly includes the same coverages, features and benefits of HeadStart, but is offered at an affordable monthly price. Regardless of the 

vehicle’s mileage, GoMonthly will never expire as long your customer owns the vehicle and continues making the monthly payments. 

The HeadStart program includes, at no additional cost, full Roadside Assistance benefits, Tire and Wheel Road Hazard Protection, 

Windshield Repair, and Ding and Dent Removal coverages. For additional dealership backend profits, HeadStart can be sold on your service 

drive on any vehicle 15 model years or newer with less than 200,000 miles. 

Additional Benefits: 

• 24/7/365 Roadside Assistance includes towing, emergency road service and battery service, flat tire changes, lockout service, 

essential fluid and supply delivery and custom trip routing 

• Rental Reimbursement for a rental car in the event of a covered breakdown 

• Trip Interruption Reimbursement for hotel and meal expenses when a covered breakdown occurs more than 100 miles from home and 

results in the repair facility keeping your vehicle overnight 

Exclusive Features Included At No Additional Cost: 

• Tire and Wheel Road Hazard Coverage includes coverage for the repair or replacement of vehicle’s tires and/or wheels for damage 

caused by a road hazard such as potholes, nails, glass or other road debris 

• Windshield Repair coverage for the repair of minor chips or cracks to front windshield caused by rocks, stones or propelled road debris 

• Paintless Ding and Dent Removal for repairs of minor dents and dings without harm to the vehicle’s paint

program highlights (cont.) 

Lifetime Engine Coverage: 

• For vehicles that accumulate greater than 200,000 odometer miles at the time of breakdown. Contract must have been purchased prior to 

the vehicle reaching 200,000 odometer miles. 

Future Contract Guarantee: 

• Available to all HeadStart contract holders 

PROGRAM guidelines & vehicle eligibility 







Plan Term: 

Coverage starts on the Contract Effective Date and will expire upon reaching the Contract Expiration Date. 


Business Use 


a. First Day Coverage (must be purchased at the time of the vehicle sale) 

b. $100 Deductible (must be purchased at the time of the vehicle sale) 

c. $250 Disappearing Deductible (must be purchased at the time of the vehicle sale) 





d. Oil and filter must be changed every 6 months or 5,000 miles (whichever occurs first) as measured from the contract purchase date and 

odometer at the time of sale 





Any Vehicle that meets any of the following is NOT eligible for coverage: 






or lowering kits, incorrect tires/wheels or removal of any emission devices 








Acura 

Honda 

Plymouth 

NSX NE All Models 1 Prowler 

NE 

Integra 

NE All Other Models 

2 


1 

All Models 

1 

Pontiac 

Audi 

All Models 

A-‐8 W-‐12 

NE 

Infiniti 

R-‐8/RS4/RS6/RS7 NE All Models 1 

Porsche 

S-‐4/S-‐5/S-‐6/S-‐7/S-‐8 

NE 

A-‐3 (All Models)/A-‐4 

3 


4 All Models 

1 

All Models 

12 Cylinder Models NE S-‐Type NE 

Saturn 

Active E NE XF/XFR 3 All Models 

2 

Active Hybrid 


4 


NE 

M Series NE Jeep All Models 

1 

1 Series/3 Series/ 5 Series 3 SRT Series 

NE 

1 Series Turbo/3 Series Turbo/5 Series Turbo 3 All Other Models 2 

Smart 

X-‐1 

3 Fortwo Electric 

NE 

Z3 & Z4 3 Kia All Other Models 

3 

Mini Cooper 

3 All Models 

1 


4 

All Models 

Buick 

Range Rover/Range Rover Supercharged 

NE 

All Models 2 All Other Models 4 

Suzuki 

All Models 2 LFA NE 

Toyota 


1 GT-‐86 

NE 


2 

NE 

3 

Supra 

NE 


1 


NE All Models 

2 


2 

All Models 

3 

Chrysler 

RX-‐7 

NE 

Prowler NE RX-‐8 NE 

Volvo 

SRT Series NE All Other Models 1 C30 Turbo 

4 


2 S40 AWD & Turbo Models 

4 

Mercedes-‐Benz 

S80 AWD, Turbo & Twin Turbo Models 

4 

Dodge All AMG Models NE V50 AWD Turbo 

4 

SRT Series NE SLR McClaren NE XC 70 AWD Turbo 

4 

Stealth NE All Other Models 4 XC90 AWD, Turbo & Twin Turbo Models 

4 

Viper 


3 


All Models 

2 

All Models 

3 

3000GT 

Spyder 


1 

NE 

NE 

NE GT-‐R 


2 Leaf 

NE 


1 


NE 

Hyundai 

Isuzu 

BMW 

Jaguar 

Land Rover 

Cadillac 

Lexus 

Chevrolet 

Fiat 

Ford 



GT 


GMC 

Lincoln 

Mazda 

Mercury 

Mitsubishi 

Nissan 

Oldsmobile 


2 All Models 

2 

2 

NE 

NE 

NE 

All Models 

All Models 

Saab 

Scion 

Subaru 

Volkswagen 

1 

1 

6/2015

















Diesel. 



Optional $250 Disappearing Deductible 

$50 

Program Fees & Surcharges 

Mandatory Business Use Surcharge 

$30 

Optional First Day Coverage 

Pricing varies by class. Please refer to the program rate sheet. 

Business Use 

Covered Vehicles: Vehicles used for repair work, service work, route work and delivery work 

(ex: floral delivery, cable TV repair, plumber, vending machine attendant, catering company, 

medical supply delivery, home repairs, realtor, etc.) Vehicles used for farm use or field work 

are eligible provided their primary use is for transportation purposes and not used at any 

time for excessive hauling and/or off-‐road pasture or field work. Coverage is limited to single 

use drivers. 

Excluded Vehicles: Vehicles used for commercial towing, dump or refuse collection, hauling, 

taxi, livery, shuttle, rental, equipped with a snow plow, construction, racing or competitive 

driving, or emergency services are not eligible for coverage. Vehicles having multiple drivers 

are not eligible for coverage. 

Note: Surcharge is required in order to make the vehicle eligible for any coverage. The surcharge provides 

basic eligibility only, and does not add any additional coverage. 

6/2015


VEHICLE OWNER 








Seller Name: 

Seller Code: 




Phone: 



Contract Purchase Date: Contract Purchase Price: Contract Expiration Date: 


TERM OF 

CONTRACT: 

HeadStart Coverage 

3 Months/Unlimited Mileage 6 Months/Unlimited Mileage 12 Months/Unlimited Mileage 18 Months/Unlimited Mileage 24 Months/Unlimited Mileage 

This Contract contains a mandatory waiting period of thirty (30) days from the Contract Purchase Date and one thousand (1,000) miles from the odometer at the time of Contract 

purchase during which no claims may be filed. 

MANDATORY SURCHARGES OPTIONAL SURCHARGES DEDUCTIBLE 

BUSINESS USE 

If the above described Vehicle is determined to be used for 

business purposes and the appropriate surcharge was not 

selected and paid for, no coverage applies. 


If selected, this Contract will not be subject to the waiting 

period described above. 

The Deductible is the amount that You are required to pay per 

repair visit. 



Ohio 43017 (888) 705-8943) fails to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, the Contract Holder is entitled to make a claim against the 


Kingdom, (888) 705-8941. 









6/2015 Page 1 of 4






Guide. 

Administrator: refers to Dimension Service Corporation, 5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943. 

Aggregate Limit of Liability: means the total amount of benefits allowed during the term of this Service Contract. 


Your Vehicle. 


Vehicle. 

Contract Purchase Date: means the initial date of Contract purchase by You. A thirty (30) day AND one thousand (1,000) mile waiting period begins on this 

date, during which no claims may be filed. No waiting period will apply if optional the First Day Coverage surcharge has been selected and paid for and the 

appropriate box is marked on the Declaration Page. 




Deductible: means the amount You must pay, as shown on the Declaration Page, per repair visit in the event of a Breakdown. 

Exclusionary Coverage: refers to the coverage afforded by this Contract from purchase until Your Vehicle reaches seventy-five thousand (75,000) odometer 

miles. This coverage includes all parts and/or components of Your Vehicle unless specifically listed under Section 10. WHAT IS NOT COVERED. 

Lifetime Engine Coverage: refers to the coverage afforded by this Contract after Your Vehicle has exceeded 200,000 miles up until all coverage expires as 

prescribed under Section 2. CONTRACT TERM. Only the parts and/or components specifically listed are covered. 

Named Component Coverage: refers to the coverage afforded by this Contract after Your Vehicle has between seventy-five thousand (75,000) and two hundred 

thousand (200,000) odometer miles or up until all coverage expires as prescribed under Section 2. CONTRACT TERM. Only the parts and/or components 

specifically listed are covered. 











the Contract Expiration Date, shown on the Declaration Page, as of 12:01 a.m. Eastern Standard Time. 

THIS CONTRACT CONTAINS A MANDATORY WAITING PERIOD OF THIRTY (30) DAYS AND ONE THOUSAND (1,000) MILES 

FROM THE CONTRACT PURCHASE DATE. AN ADDITIONAL THIRTY (30) DAYS WILL BE ADDED TO YOUR VEHICLE PLAN’S 

EXPIRATION. THEREFORE THE WAITING PERIOD WILL NOT REDUCE THE ACTUAL TIME DURING WHICH YOU HAVE 

COVERAGE. CLAIMS INCURRED DURING THE WAITING PERIOD WILL NOT BE COVERED. 




For this Contract, the maximum Aggregate Limit of Liability is the lesser of Actual Cash Value at the time of Breakdown or $12,500. 

Once the Aggregate Limit of Liability has been reached, this Contract and its cancellation rights terminate, and no further claims can be made against Us. We 

shall not be responsible for lost time, wages, lost use or any other consequential or incidental damages. These limitations and exclusions of liability apply only to the 

extent allowed by law. 









6/2015 Page 2 of 4

epair or replacement of the Covered Part(s) as described in this Contract, provided You have met Your obligations as stated in this Contract (see Section 12. 







If Your Vehicle has fewer than seventy-five thousand (75,000) odometer miles at the time of Breakdown, We will pay the Repair Facility or reimburse You for a 

Breakdown of any of Your Vehicle’s mechanical and electrical components, less any applicable deductible, except those items listed in Section 10. WHAT IS 

NOT COVERED. 

ONCE YOUR VEHICLE HAS REACHED SEVENTY-FIVE THOUSAND (75,000) ODOMETER MILES, EXCLUSIONARY COVERAGE 

EXPIRES AND ONLY THE FOLLOWING NAMED COMPONENT COVERAGE BECOMES EFFECTIVE: 

If Your Vehicle has fewer than 200,000 odometer miles at the time of Breakdown, the following items are covered by this Service Contract. All coverage stated in 

this Named Component Coverage ceases once Your Vehicle has reached 200,000 odometer miles. 






Turbo/Supercharger: turbo or supercharger housing and all internally lubricated parts (only if damaged by the failure of a part covered under this Named 




body; torque converter; parking lock actuator; dipstick and tube; vacuum modulator; internal linkage; transmission control unit. Note: Transmission case, dipstick 






Basic Air Conditioning: all internally lubricated parts contained within the compressor; condenser; evaporator; orifice tube. Seals and Gaskets along with R134 are 

only covered when required in connection with the replacement of a Covered Component. 

Basic Cooling: water pump. 

Basic Electrical: alternator and starter. 

ADDITIONAL NAMED COMPONENT COVERAGE BELOW IS IN EFFECT UNTIL YOUR VEHICLE HAS REACHED 125,000 MILES. 

ONCE YOUR VEHICLE HAS REACHED 125,000 MILES, ADDITIONAL NAMED COMPONENT COVERAGE BELOW EXPIRES AND 

ONLY THE ABOVE POWERTRAIN NAMED COMPONENT COVERAGE REMAINS IN EFFECT. 


this Named Component Coverage ceases once Your Vehicle has reached 125,000 odometer miles. 

Suspension: control arms; control arm shafts; bearings and bushings; radius arm; radius arm bushing; stabilizer bar; stabilizer link; stabilizer bushing; spindle; 

wheel bearings; torsion bars; upper and lower ball joints; steering knuckles; kingpin and bushings; coil and leaf springs. 

Steering: steering gear box or rack and all internally lubricated parts; power steering pump; steering column shaft; steering column shaft couplings; cooler and 

cooler lines; power cylinder; pitman arm; idler arm; tie rod and ends; link and control valve. 

Cooling: radiator; engine cooling fan motor; fan and fan clutch. 

Air Conditioning (Factory-Installed Front Only): AC compressor, compressor clutch and pulley; condenser; evaporator; accumulator; coil; expansion valve; 

blower motor; serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; high/low cutoff switches; pressure cycling 

switch; receiver/dryer. Note: If covered costs to repair an R-12 system exceed the cost to convert to an R-134a system, the system will be converted to use R-134a 

refrigerant. Note: Refrigerant is also covered only if the loss was due to the failure of a part covered under this Named Component Coverage. We will pay up to 

fifteen dollars ($15) per pound for refrigerant. 

Fuel System: fuel pump; fuel tank; fuel sending unit; diesel injection pump; fuel injectors; metal fuel lines; fuel pressure regulator; fuel gauge; air control valve; 

engine control module (ECM); fuel injection sensors. 

Brakes: master cylinder; power brake cylinder; vacuum assist booster; vacuum brake booster pump; compensating valve; disc brake calipers; wheel cylinders; 

hydraulic lines; hydraulic line fittings; backing plates; springs; clips and retainers; self adjusters; linkage and cables; rear actuators; and the following anti-lock 

braking system (ABS) components: master cylinder; electronic wheel sensors; pump and pressure control module; electronic control module. 


module; washer pump and switch; power window motors; power seat motors, power door lock actuator; power antenna motor; power mirror motor; power trunk 

motor; rear spoiler motor; steering column motor; stepper motor; delays and pumps; cruise control transducer; pole pieces; condenser fan motor; DK motor; 

headlight motor; idle air control motor; idle speed control motor; aspirator fan motor; phase control motor. 


6/2015 Page 3 of 4

High Tech: level control compressor; sensors and limiter valve; pneumatic suspension pump; sensors and valves; ignition module; spark control detonation sensors 

and controller; moisture control unit and sensors; anti-detonation sensors; combination entry system; cam sensor; crank angle sensor; fuel injector control unit 

(including sensors and O2 sensors); all additional electrical motors, electrical controllers, and switches not enumerated under Electrical coverage above. Note: Only 

original OEM equipment qualifies for coverage. 

Manufacturer-Installed GPS: navigation display unit; navigation control module; navigation system wiring harness. Note: Antennae, cables, and wiring are 

excluded from coverage. 

Seals & Gaskets: seals and gaskets are covered. Note: A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered 

normal and will not be considered a Breakdown. 

Wear & Tear: if Your Vehicle has fewer than 125,000 odometer miles at the time of Breakdown, We will also include coverage for a part or component which is 

outside allowable tolerances as prescribed by the manufacturer of that part or component, even if a Breakdown has not occurred (otherwise known as wear and 

tear). 

ONCE YOUR VEHICLE HAS REACHED 200,000 MILES, THE FOLLOWING COVERAGE WILL BE IN EFFECT UNTIL THE CONTRACT 

EXPIRATION DATE SHOWN ON THE DECLARATION PAGE IS REACHED. 

If Your Vehicle has reached 200,000 or more odometer miles at the time of Breakdown, the following items are covered by this Service Contract. All coverage 

stated in this Lifetime Engine Coverage ceases once the expiration date shown on the Declaration Page is reached. 

Lifetime Engine Coverage: all internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; crankshaft and main bearings; 

connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; rocker arms; rocker arm shafts; replaceable guides and 

seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and valve springs. Also engine torque strut; harmonic balancer; head gasket; timing 

belt; timing cover; intake and exhaust manifolds; valve covers; flexplate or flywheel (only if not damaged by a manual clutch disc or other clutch component); oil pan; 

dipstick and tube; engine block; engine mounts and cushions; pulleys; cylinder heads; water pump. 








Trip Interruption (Available Only Where Allowed By Law): If You experience a Breakdown which occurs more than one hundred (100) miles from Your home 

and results in a Repair Facility keeping Your Vehicle overnight, We will reimburse You for receipted motel and meal expenses not to exceed seventy-five dollars 

($75) per day for up to three (3) days and a maximum benefit per occurrence of two hundred twenty-five dollars ($225). 

8. OPTIONAL SURCHARGES 

The following coverage applies if the optional surcharge has been selected and paid for and the appropriate box is marked on the Declaration Page. 

First Day Coverage: If You have elected to purchase this optional coverage, this Vehicle Service Contract will not be subject to a thirty (30) day and one 

thousand (1,000) mile waiting period. Coverage begins on the date You purchased Your Vehicle as shown on the Declaration Page. 



repair, plumber, vending machine attendant, catering company, medical supply delivery, home repairs, realtor, etc.) Vehicles used for farm use or oil field work are 





Selection and purchase of the surcharge is required in order to make the Vehicle eligible for any coverage. The surcharge provides basic eligibility only, and does 

not add any additional coverage to this Contract. 







6/2015 Page 4 of 4

Matrix Rewards 

Contract Number 

First Name 

Customer Information 

MI 

Last 

Dealer Name 

Dealer Information 

Address 

Dealer Number 

City 

State 

Zip Code 

Address 

Email Address 

Zip Code 

EFFECTIVE DATE 

Sample 

City 

PRODUCER CODE NUMBER 

State 

Tire Information 

New 

YEAR 

MAKE 

Term of Coverage 

Month to Month 

Month 

Day 

Vehicle Description 

Used 

MODEL 

Year 

Size 

Lienholder: 

17190 

Make 

VEHICLE IDENTIFICATION NUMBER (VIN) 

Consumer Price: 

$0.00 

I/We have read this Agreement in its entirety and fully understand its content and acknowledge receipt of a copy thereof. I/We further 

understand that this Agreement is not required to order to purchase or obtain financing for the vehicle and that Our acceptance of the 

coverage under this Agreement is voluntary. 

____________________________________________ 

Date 

Customer Signature(s) 

_______________________________________________________________________________________________________________________________ 

Dealer/Lender/Lessor Signature 

Title 

Date 

Emergency Roadside Assistance 

1-866-330-0760 

Producer Code: ______ 17190 Plan: U 

MP AM 06/14 White Copy - Obligor Yellow Copy - Producer/Dealer Pink Copy - Customer 292/270 Rev. 05/15

24-Hour Roadside Assistance 

When arranging for Roadside Assistance, please reference Your Producer Code and Contract Number (located on the front of this form). You 

will not be required to pay any additional fee or sum in addition to the contract fee when Your service is for a tow of up to twenty five (25) 

miles or other covered service listed below. You are entitled to one (1) free service within a seventy two (72) hour period. Covered services 

not obtained through Us are limited to a maximum reimbursement amount of fifty dollars ($50). 

Towing - Up to twenty five (25) miles at no out of pocket expense to You. Additional mileage is available and will be negotiated prior to 

sending out a service vehicle. Additional mileage is to be paid by You directly to the service provider at the time of service. 

Emergency Road Service - Any available road service that is needed to get Your Vehicle running (i.e. hose replacement, tightening of 

cables or belts etc.). You are responsible for the actual cost of parts and/or supplies needed. 

Essential Fluids or Supplies Delivery - Including gasoline, water, oil, or any supplies necessary to send Your Vehicle on its way. You are 

responsible for the actual cost of fluid or supplies delivered. 

Flat Tire Changes or Repairs - Includes changing a flat tire with Your good spare. 

Emergency Battery Service - Includes tightening or cleaning of cables, jumpstarts, and minor adjustments to alternator. 

Lockout Services - We will send a locksmith if You are accidentally locked out of Your Vehicle. Access to passenger compartment only. 

Custom Trip Routing Service: We will furnish You with detailed customized routings to get You where You want to go. Please request 

two (2) weeks prior to Your trip. Call toll free 1-866-294-0934. 

Customer Initials: ______ 

Windshield Repair Protection 

Covers the cost of repairs to the front windshield ONLY of minor chips and cracks caused by propelled rocks or other propelled road debris. 

There is no coverage for stress cracks, cracks over six (6) inches in length, or any damage wherein it is determined by the repair technician 

that the damage cannot be repaired. Weather related damage is NOT covered. You may call 1-888-684-9327, Monday through Friday from 

9 a.m. to 5 p.m. eastern time, prior to repair, and We will dispatch repair service. You will be required to pay a deductible of fifty dollars 

($50) at the time service is rendered. Under no circumstances will We pay for windshield replacement, even in the event that the damage 

was initially repairable. 

Customer Initials: _____ 

Sample 

Paintless Dent Repair 

Paintless Dent Repair (PDR) is a process, developed by automobile manufacturing production teams, that uses specialized hand tools to gently 

push the dented metal back to its original form. This permanently removes door dings and minor dents without harming a vehicle's factory 

finish. To access Your benefit call 1-888-684-9327, Monday through Friday from 9 a.m. to 5 p.m. eastern time, to schedule Your 

appointment. You will be required to pay a deductible of fifty dollars ($50) at the time service is rendered. Maximum dent/ding size 2" 

diameter. 


Tire and Wheel (Rim) Road Hazard Protection 

This Agreement provides for the repair or replacement of the Vehicle's tires and wheels, which during the term of this Agreement become 

Unserviceable due to a Road Hazard. Unserviceable means that the tire(s) has been punctured or otherwise damaged to the extent that it is 

unsafe, or that the wheel will no longer hold a seal with its tire. Tire and/or wheel damage that is cosmetic in nature and that does not render 

the tire and/or wheel Unserviceable is specifically excluded. A Road Hazard is a condition on a public roadway, which should not exist 

there, such as potholes, nails, glass, or other road debris. 

Flat Tires: You will be reimbursed up to thirty dollars ($30) for the reasonable costs You incur to repair a flat tire caused by a Road 

Hazard while operating the Vehicle on public streets and in a legal manner. 

Tire Replacement: You will be reimbursed up to two hundred fifty dollars ($250) for the reasonable costs You incur to replace a tire, only 

if a tire covered by this Agreement becomes unrepairable due to damage caused by a Road Hazard. Replacement will be made with a tire 

of like kind and quality to the original tire. You will be required to pay a deductible of fifty dollars ($50) at the time service is 

rendered. 

Wheels (Rims): You will be reimbursed up to four hundred dollars ($400) for the repair or replacement of wheels rendered Unserviceable 

due to a Road Hazard covered under this Agreement. We reserve the right to have damaged wheels repaired at Our cost by a service 

provider of Our choosing. We further reserve the right to replace the damaged wheel at Our cost with a remanufactured wheel of like kind 

and quality to the wheel that was damaged by the covered Road Hazard. We will cover wheel replacement only in the event that the 

damaged wheel cannot be repaired. You will be required to pay a deductible of fifty dollars ($50) at the time service is rendered. 

Mounting and Balancing: You will be reimbursed for the reasonable costs that You incur for mounting, balancing, valve stems, and tire 

disposal for any tire replaced under this Agreement. However, charges for pressure sensing devices and unspecified charges for shop 

supplies are excluded. 

Taxes: You will be reimbursed for the cost of local and state taxes, as directed by state agencies for any tire or wheel replaced under this 

Agreement. 

Limit of Coverage: The maximum aggregate provided for either tire or wheel replacement on this Agreement will be the amount per each 

item as stated below times the number of tires on the Vehicle (i.e. Automobile: $250 per tire x 4 tires = $1,000). 


Agreement Holder Responsibility: You must maintain proper air pressure in all covered tires. Tires should be checked monthly for proper 

pressure, signs of dry rot, improper wear, and tread depth less than 3/32". Any conditions that cannot be corrected demands replacement for 

the safety of the Vehicles occupants. Replaced tires are covered for the time remaining on the Agreement. 

Claim Procedures: YOU MUST OBTAIN AUTHORIZATION PRIOR TO REPLACEMENT OF ANY TIRE, AND/OR PRIOR TO 

ANY REPAIR OR REPLACEMENT OF ANY WHEEL. For authorization and instructions please call the Administrator, NIU of 

Florida, Inc., at 888-684-9327 Monday through Friday from 9 a.m. to 8 p.m. eastern time. A proof of loss form will be provided which 

You MUST complete and return to NIU of Florida, Inc. at 800 Yamato Road, Suite 100, Boca Raton, Florida 33431 within thirty (30) 

days along with the following documentation: 1) Front and back copy of this Agreement; 2) Original replacement or repair invoice 

which must reflect: a) The tread depth of the damaged tire; b) Whether or not the damaged tire or wheel was repairable, and if not, 

why not; c) Whether or not the damage was due to a manufacturer's defect; and 3) Any other information that the Administrator 

reasonably requests. 

In the event that both the tire and/or wheel damage occurs after the Administrators regular business hours, or on a weekend, and 

repairs must be effected, You may obtain instructions and a proof of loss form online at www.niufl.com. All after-hours instructions 

must be followed in order to receive reimbursement. Alternatively, subsequent to after hours repairs/replacements, You may call NIU 

of Florida, Inc. at 888-684-9327 the next business day to report Your claim; (2) You must complete and return the proof of loss form 

with: the original, paid, repair invoice, legible copies of the front and back of Your Agreement, a legible copy of Your Vehicle 

purchase order or finance agreement and photos of the damaged tire(s) and/or wheel(s). IMPORTANT: Please note that alloy wheel 

damage can oftentimes be repaired. In the event that damaged wheels are replaced, Your repair facility must document the reasons 

why wheel repair was not possible. They should then attempt to obtain a remanufactured wheel to replace the damaged wheel. 

NOTE: THE ADMINISTRATOR RESERVES THE RIGHT TO INSPECT ANY DAMAGED TIRE AND/OR WHEEL PRIOR TO 

ITS REPAIR OR DISPOSAL. FAILURE TO PRESERVE THE DAMAGED PROPERTY MAY RESULT IN CLAIM DENIAL. 

Customer Initials: _____


go-monthly

go-monthLyextended vehicle protection 

Lifetime Coverage, Regardless of the Mileage, for as Long as You Own Your Vehicle! 

Not only is GoMonthly an easy to sell program because of its no long-term obligation, it also offers the industry’s first sliding coverage! 

Customers can purchase or have the freedom to cancel GoMonthly at any time. The GoMonthly program offers multiple coverage levels 

determined by the vehicle’s mileage at the time of the breakdown. Coverages vary from lower vehicle mileage exclusionary manufacturerlevel 

coverage to lifetime engine coverage. Regardless of the vehicle’s mileage, GoMonthly coverages will never expire as long as your 

customer owns the vehicle and continues making the monthly payments. GoMonthly is available on vehicles 15 years old and newer with 

less than 200,000 miles at time of sale. 

With GoMonthly, customers pay a nominal one-time membership fee and then make affordable monthly payments. The membership fee 

includes, at no additional cost, full Roadside Assistance benefits, Tire and Wheel Road Hazard Protection, Windshield Repair, and Ding 

and Dent Removal coverages. These coverages, if sold separately, would cost in excess of $1,000. 

In another industry first, when GoMonthly is purchased and the mileage exceeds 200,000, the contract does not expire. Instead, the plan 

continues to cover the engine for as long as the contract holder owns the vehicle and makes their now reduced-monthly payments. 

GoMonthly offers exceptional marketability, quality coverage and a powerful ancillary package, as well as exclusive features and additional 

benefits. To add to your dealerships’ back end profits, GoMonthly can be sold on your service drive on any vehicle 15 model years or 

newer with less than 200,000 miles. 

Eligibility 


Term 

Coverage 

Exclusive Features 

Included at No Additional Cost! 






Simplified four vehicle classifications – Asian, Domestic, European and Highline European 

Renewable 30-day month-to-month contract 

Ultimate Coverage: Exclusionary (factory-level) coverage for vehicles with less than 


Deluxe Coverage: Extensive 16 component coverage for vehicles between 75,001 and 


Powertrain Plus Coverage: Comprehensive 8 component coverage, for vehicles between 

125,001 and 200,000 miles at the time of the breakdown 

Lifetime Engine Coverage: For vehicles that accumulate greater than 200,000 odometer miles at 

the time of breakdown for as long as the customer owns the vehicle (regardless of the mileage) 

and continues making the now-reduced monthly payment 

Tire and Wheel Road Hazard Protection • Windshield Repair Coverage 

Ding and Dent Removal 

Business Use 

24/7/365 Roadside Assistance; Rental Reimbursement; Trip Interruption Reimbursement 


$250 Standard or $100 Optional


ULTIMATE* 



DELUXE* 



POWERTRAIN PLUS* 



Engine 4 4 4 

Turbo/Supercharger 4 4 4 

Transmission 4 4 4 

Drive Axle 4 4 4 

4x4/AWD 4 4 4 

Suspension 4 4 

Steering 4 4 

Cooling 4 4 4 1 

Air Conditioning 4 4 4 1 

Fuel System 4 4 

Brakes 4 4 

Electrical 4 4 4 1 

High Tech 4 4 

Navigation 4 4 

Seals and Gaskets 4 4 

Wear and Tear 4 4 

Factory Level Coverage 4 

Taxes and Fluids 4 4 4 

* Refer to the Vehicle Service Contract for complete details 1 Basic Coverage – Refer to the Vehicle Service Contract for complete details 

Vehicles with less than 75,000 odometer miles at the time of the breakdown: 

Exclusionary: The vehicle’s entire original factory installed mechanical and electrical components except what is specifically excluded 

in Paragraph 11 of the Vehicle Service Contract. 




















above listed parts.


Suspension: Control arms; control arm shafts; bearings and bushings; radius arm; radius arm bushing; stabilizer bar; stabilizer link; stabilizer 

bushing; spindle; wheel bearings; torsion bars; upper and lower ball joints; steering knuckles; kingpin and bushings; coil and leaf springs. 

Steering: Steering gear box or rack and all internally lubricated parts; power steering pump; steering column shaft; steering column shaft 

couplings; cooler and cooler lines; power cylinder; pitman arm; idler arm; tie rod and ends; link and control valve. 

Cooling: Radiator; engine cooling fan motor; fan and fan clutch. 

Air Conditioning (Factory-Installed Front Only): AC compressor, compressor clutch and pulley; condenser; evaporator; accumulator; 

coil; expansion valve; blower motor; serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; 

high/low cutoff switches; pressure cycling switch; receiver/dryer. Note: If covered costs to repair an R-12 system exceed the cost to convert 

to an R-134a system, the system will be converted to use R-134a refrigerant. Note: Refrigerant is also covered only if the loss was due to 

the failure of a part covered under this Named Component Coverage. We will pay up to fifteen dollars ($15.00) per pound for refrigerant. 

Fuel System: Fuel pump; fuel tank; fuel sending unit; diesel injection pump; fuel injectors; metal fuel lines; fuel pressure regulator; fuel 

gauge; air control valve; engine control module (ECM); fuel injection sensors. 

Brakes: Master cylinder; power brake cylinder; vacuum assist booster; vacuum brake booster pump; compensating valve; disc brake 

calipers; wheel cylinders; hydraulic lines; hydraulic line fittings; backing plates; springs; clips and retainers; self adjusters; linkage and cables; 

rear actuators; and the following anti-lock braking system (ABS) components: master cylinder; electronic wheel sensors; pump and pressure 

control module; electronic control module. 

Electrical: Starter motor; alternator; voltage regulator; main battery; ignition module; ignition coil; distributor; starter solenoid; front and 

rear wiper motors; wiper module; washer pump and switch; power window motors; power seat motors, power door lock actuator; power 

antenna motor; power mirror motor; power trunk motor; rear spoiler motor; steering column motor; stepper motor; delays and pumps; cruise 

control transducer; pole pieces; condenser fan motor; DK motor; headlight motor; idle air control motor; idle speed control motor; aspirator 

fan motor; phase control motor. 

High Tech: Level control compressor; sensors and limiter valve; pneumatic suspension pump; sensors and valves; ignition module; spark 

control detonation sensors and controller; moisture control unit and sensors; anti-detonation sensors; combination entry system; cam sensor; 

crank angle sensor; fuel injector control unit (including sensors and O2 sensors); all additional electrical motors, electrical controllers, and 

switches not enumerated under Electrical coverage above. Note: Only original OEM equipment qualifies for coverage. 

Manufacturer-Installed GPS: Navigation display unit; navigation control module; navigation system wiring harness. Note: Antennae, 

cables, and wiring are excluded from coverage. 

Seals and Gaskets: Seals and gaskets are covered. Note: A seal or gasket must show an active leak or drip for coverage to apply; 

minor seepage is considered normal and will not be considered a breakdown. 

Wear and Tear: Coverage for a part or component which is outside allowable tolerances as prescribed by the manufacturer of that part 

or component, even if a breakdown has not occurred (otherwise known as wear and tear). 














are also covered only if damaged by the covered failure of any of the above listed parts.








Basic Air Conditioning: All internally lubricated parts contained within the compressor; condenser; evaporator; orifice tube. Seals and 

Gaskets along with R134 are only covered when required in connection with the replacement of a covered component. 

Basic Cooling: Water pump. 

Basic Electrical: Alternator and starter. 

Vehicles with greater than 200,000 odometer miles at the time of the breakdown until the expiration date 

shown on the declaration page is reached: 

Lifetime Engine Coverage: All internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; 

crankshaft and main bearings; connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; 

rocker arms; rocker arm shafts; replaceable guides and seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and 

valve springs. Also engine torque strut; harmonic balancer; head gasket; timing belt; timing cover; intake and exhaust manifolds; valve covers; 

flexplate or flywheel (only if not damaged by a manual clutch disc or other clutch component); oil pan; dipstick and tube; engine block; engine 

mounts and cushions; pulleys; cylinder heads; water pump. 


GoMonthly is a month-to-month pay as you go Vehicle Service Contract. There are no long-term commitments and since GoMonthly is 

month-to-month, there is no need to pay a large sum upfront for protection that may or may not be needed. GoMonthly offers exceptional 

marketability, outstanding coverage, powerful ancillary benefits, and a group of exclusive features not found with any other extended Vehicle 

Service Contract program. 

GoMonthly is available on vehicles 15 years old and newer with less than 200,000 miles at the time of sale. When the mileage on an eligible 

vehicle exceeds 200,000, the contract does not expire. Instead, as long at the contract holder continues to make a now reduced monthly 

payment, the plan continues to cover the engine for as long as the contract holder owns the vehicle regardless of the mileage. 

GoMonthly offers three levels of coverage depending on the vehicle’s mileage at the time that the breakdown occurs. Coverage varies 

from exclusionary manufacturer-level coverage to lifetime engine coverage. When your customer’s budget does not allow them to pay for 

the service contract in one lump sum or they can’t afford the monthly payments that are offered through traditional service contract payment 

plans, GoMonthly is the solution. 

Additional Benefits: 

• 24/7/365 Roadside Assistance that includes towing, emergency road service and battery service, flat tire changes, lockout service, 

essential fluid and supply delivery and custom trip routing 

• Rental Reimbursement for a rental car in the event of a covered breakdown 

• Trip Interruption Reimbursement for hotel and meal expenses when a covered breakdown occurs more than 100 miles from home and 

results in the repair facility keeping the vehicle overnight 

Exclusive Features Included At No Additional Cost: 

• Tire and Wheel Road Hazard Coverage includes coverage for the repair or replacement of vehicle’s tires and/or wheels for damage 

caused by a road hazard such as potholes, nails, glass or other road debris 

• Windshield Repair coverage for the repair of minor chips or cracks to front windshield caused by rocks, stones or propelled road debris 

• Paintless Ding and Dent Removal for repairs of minor dents and dings without harm to the vehicle’s paint 

Lifetime Engine Coverage: 

• For vehicles with greater than 200,000 odometer miles. Contract must have been purchased prior to the vehicle reaching 200,000 

odometer miles to qualify. 

Future Contract guarantee: 

• Available to all GoMonthly contract holders 


PROGRAM guidelines & vehicle eligibility 







Plan Term: 

Coverage starts on the Contract Effective Date and will expire upon reaching the Contract Expiration Date. 

Mandatory Surcharge: 

Business Use 


First Day Coverage 






d. Oil and filter must be changed every 6 months or 5,000 miles (whichever occurs first) as measured from the contract purchase date and 

odometer at the time of sale 





Any Vehicle that meets any of the following is NOT eligible for coverage: 






or lowering kits, incorrect tires/wheels or removal of any emission devices 





f. Vehicles listed as “ineligible vehicles” in the Vehicle Eligibility Guide


For vehicles 15 model years old or newer with less than 200,000 miles on the odometer 

Month-‐To-‐Month 

Coverage 


Vehicle Class 

1 2 3 4 

$44.99 $54.99 $74.99 $99.99 

Mandatory Business Use Surcharge ……………………………………………… $10.00 

Month-‐To-‐Month 

Coverage 


Vehicle Class 

1 2 3 4 

$54.99 $64.99 $84.99 $109.99 

Mandatory Business Use Surcharge ……………………………………………… 

$10.00 

One-‐Time Activation Fee …………………….……………………………………………………. $125.00


Acura 

Honda 

Plymouth 

NSX 

NE All Models 

1 Prowler 

NE 

Integra 


2 


A-‐8 W-‐12 

1 

All Models 

NE 

R-‐8/RS4/RS6/RS7 

NE All Models 

1 

1 

All Models 


4 All Models 

1 

All Models 

12 Cylinder Models 

NE S-‐Type 

NE 

Active E 

NE XF/XFR 

3 All Models 

2 

Active Hybrid 


4 


NE 

NE All Models 

1 

1 Series/3 Series/ 5 Series 3 SRT Series 

NE 

1 Series Turbo/3 Series Turbo/5 Series Turbo 

3 All Other Models 

2 

X-‐1 

3 Fortwo Electric 

NE 


3 

Mini Cooper 

3 All Models 

1 


4 

Range Rover/Range Rover Supercharged 

NE 

All Models 


4 

All Models 

All Models 

2 LFA 

NE 


Audi 

S-‐4/S-‐5/S-‐6/S-‐7/S-‐8 

NE 

A-‐3 (All Models)/A-‐4 

3 

M Series 

Z3 & Z4 

Chevrolet 


1 GT-‐86 

NE 

Supra 

NE 


1 


NE All Models 

2 


Prowler 

Chrysler 

2 

NE 

RX-‐8 

NE 

All Models 

3 

NE 

SRT Series 


1 C30 Turbo 

4 


2 S40 AWD & Turbo Models 

4 

S80 AWD, Turbo & Twin Turbo Models 

4 

All AMG Models 

NE V50 AWD Turbo 

4 

SRT Series 

NE SLR McClaren 

NE XC 70 AWD Turbo 

4 

Stealth 


4 XC90 AWD, Turbo & Twin Turbo Models 

4 

Viper 


3 


All Models 

2 

All Models 

3 

3000GT 

Spyder 



1 


2 Leaf 

NE 


1 


NE 

Hyundai 

Infiniti 

Isuzu 

BMW 

Jaguar 

Buick 

Dodge 

Fiat 

Ford 


NE 

GT 

NE 


NE GT-‐R 

GMC 


2 All Models 

2 

Jeep 

Kia 

Land Rover 

Cadillac 

Lexus 

RX-‐7 

Lincoln 

Mazda 

Mercedes-‐Benz 

Mercury 

Mitsubishi 

Nissan 

Oldsmobile 

2 

NE 

NE 

NE 

All Models 

All Models 

Pontiac 

Porsche 

Saab 

Saturn 

Scion 

Smart 

Subaru 

Suzuki 

Toyota 

Volkswagen 

Volvo 

2 

NE 

3 

1 

1 

6/2015

















Diesel. 



One-‐Time Activiation Fee 

Program Fees & Surcharges 

$140 

Mandatory Business Use Surcharge 

$10 

Business Use 

Covered Vehicles: Vehicles used for repair work, service work, route work and delivery work 

(ex: floral delivery, cable TV repair, plumber, vending machine attendant, catering company, 

medical supply delivery, home repairs, realtor, etc.) Vehicles used for farm use or field work 

are eligible provided their primary use is for transportation purposes and not used at any 

time for excessive hauling and/or off-‐road pasture or field work. Coverage is limited to single 

use drivers. 

Excluded Vehicles: Vehicles used for commercial towing, dump or refuse collection, hauling, 

taxi, livery, shuttle, rental, equipped with a snow plow, construction, racing or competitive 

driving, or emergency services are not eligible for coverage. Vehicles having multiple drivers 

are not eligible for coverage. 

Note: Surcharge is required in order to make the vehicle eligible for any coverage. The surcharge provides 

basic eligibility only, and does not add any additional coverage. 

6/2015


VEHICLE OWNER 








Seller Name: 

Seller Code: 




Phone: 



Contract Purchase Date: 

Contract Purchase Price: 


TERM OF ENROLLMENT: 30 DAYS 

GoMonthly Coverage 

TERM OF RENEWAL: 30 DAYS 

NOTE: This Contract will automatically renew each month unless the Contract Holder cancels benefits or defaults on electronic Contract Renewal Payments voluntarily or involuntarily. This Contract contains 

a mandatory waiting period of thirty (30) days from the Contract Purchase Date and one thousand (1,000) miles from the odometer at the time of Contract purchase during which no claims may be 

filed. We will attempt to process each Renewal Payment no later than ten (10) calendar days prior to the scheduled Renewal Date to allow time for notification and/or update to Your payment information on file 

to be processed. If the Renewal Payment is collected by the Administrator on or before the Renewal Date, the Renewal Term will be in effect: otherwise, the Contract will terminate at the end of the current 

Renewal Term. 

MANDATORY SURCHARGES 

BUSINESS USE 

If the above described Vehicle is determined to be used for business purposes and the appropriate surcharge was not selected and paid 

for, no coverage applies. 

DEDUCTIBLE 

The Deductible is the amount that You are required to pay per 

repair visit. 



Ohio 43017, (888) 705-8943) fails to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, the Contract Holder is entitled to make a claim against the 


Kingdom, (888) 705-8941. 









6/2015 Page 1 of 4





Activation Period: means thirty (30) days from the original Contract Activation Date in which You can review this Contract. 


Guide. 

Administrator: refers to Dimension Service Corporation, 5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888)705-8943. 

Aggregate Limit of Liability: means the amount of benefits allowed during all Renewed Terms. 


Your Vehicle. 


Vehicle. 

Contract Activation Date: means the initial date of Contract purchase by You. A thirty (30) day AND one thousand (1,000) mile waiting period begins on this 

date, during which no claims may be filed. 

Contract Activation Payment: payment received by the Administrator to activate Contract coverage. 

Contract Renewal Date, Renewal Date: means the date on which the Contract Renewal Payment is due and Contract renewed for an additional subsequent 

thirty (30) day Contract Renewal Term. 

Contract Renewal Payment, Renewal Payment: the amount due to process the renewal of Your Contract. This amount is subject to change, but You will be 

provided sixty (60) days notice in advance of any changes. 

Contract Renewal Term, Renewal Term: a period of thirty (30) days subsequent to the original Activation Period or the previous Renewal Term beginning from 

Renewal Date and upon receipt of Renewal Payment. There is no waiting period for a Renewal Term. 




Deductible: means the amount You must pay, as shown on the Declaration Page, per repair visit in the event of a Breakdown. 

Exclusionary Coverage: refers to the coverage afforded by this Contract from purchase up until Your Vehicle has reached seventy-five thousand (75,000) 

odometer miles. This coverage includes all parts and/or components of Your Vehicle unless specifically listed under Section 9. WHAT IS NOT COVERED. 

Lifetime Engine Coverage: refers to the coverage afforded by this Contract after Your Vehicle has exceeded 200,000 miles up until all coverage expires as 

prescribed under Section 2. CONTRACT TERM. Only the parts and/or components specifically listed are covered. 

Named Component Coverage: refers to the coverage afforded by this Contract after Your Vehicle has reached seventy-five thousand (75,000) odometer miles or 

up until all coverage expires as prescribed under Section 2. CONTRACT TERM. Only the parts and/or components specifically listed are covered. 





Vehicle: refers to the Vehicle covered by this Contract as described on the Declaration Page of this Contract. 

We, Us, Our, Provider: refers to Autoguard Advantage Corporation (5500 Frantz Road, Suite 100, Dublin, Ohio 43017, (888) 705-8943) the entity that is obligated 




This Contract shall be in effect as of the date the Contract was purchased from the Seller, provided this Contract is accepted by Us, and shall continue in effect 

until cancelled, terminated, non-renewed, voided (except in Arizona) or the Limit of Liability has been reached. UPON CONTRACT ACTIVATION THERE IS A 

THIRTY (30) DAY AND ONE THOUSAND (1,000) MILE WAITING PERIOD BEFORE COVERAGE BEGINS. Any Breakdown which occurs during the waiting 

period will not be covered. 


insufficient payment or if You make a material misrepresentation in obtaining this Contract or in the submission of a claim. We further reserve the right to not renew 

Your Contract at any time for any reason. If We choose to do so, You will be given thirty (30) days notice in advance of non-renewal. Payments scheduled after the 

non-renewal date will not be processed, or if already processed will be refunded immediately. 

Renewal Process: 

Upon acceptance by Us of the Renewal Payment upon each Renewal Date, this Contract will renew monthly for a subsequent thirty (30) day Renewal Term. All 

coverage will cease if the Aggregate Limit of Liability has been reached or upon non-renewal of Your Contract by You at any time (this may include a failure to 

collect the Renewal Payment due to any reason, either voluntary or involuntary). 

We will attempt to process each Renewal Payment no later than ten (10) calendar days prior to the scheduled Renewal Date to allow time for notification 

and/or update to Your payment information on file to be processed. If the Renewal Payment is collected by the Administrator on or before the Renewal 

Date, Renewal Term will be in effect; otherwise, the Contract will terminate at the end of the current Renewal Term. 

Purchase of this Vehicle Service Contract represents an authorization for a recurring charge to a credit card or debit of a bank account via electronic funds 

transfer which You provided Us. So that We may accurately process Your payments, it is Your responsibility to ensure that We have the correct account and billing 


6/2015 Page 2 of 4

information at all times. 

Should You change this information, or Your contact information (including phone number or email address), it is Your responsibility to notify Us in writing of the 

change immediately to avoid payment interruption and lapse in coverage. Coverage must continue without any lapse in payment or this Contract will not renew, 

and all coverage will cease. If coverage is terminated or not renewed, We will not reinstate Your coverage. 


For this Contract, the maximum Aggregate Limit of Liability is the lesser of Actual Cash Value at the time of Breakdown or $12,500. 

Once the Aggregate Limit of Liability has been reached, this Contract and its cancellation rights terminate, and no further claims can be made against Us. We 

shall not be responsible for lost time, wages, lost use or any other consequential or incidental damages. These limitations and exclusions of liability apply only to the 

extent allowed by law. 















If Your Vehicle has fewer than seventy-five thousand (75,000) odometer miles at the time of Breakdown, We will pay the Repair Facility or reimburse You for a 

Breakdown of any of Your Vehicle’s mechanical and electrical components, except those items listed in Section 9. WHAT IS NOT COVERED. 

ONCE YOUR VEHICLE HAS REACHED SEVENTY-FIVE THOUSAND (75,000) ODOMETER MILES, EXCLUSIONARY COVERAGE 

EXPIRES AND ONLY THE FOLLOWING NAMED COMPONENT COVERAGE BECOMES EFFECTIVE: 


this Named Component Coverage ceases once Your Vehicle has 200,000 odometer miles. 






Turbo/Supercharger: turbo or supercharger housing and all internally lubricated parts (only if damaged by the failure of a part covered under this Named 




body; torque converter; parking lock actuator; dipstick and tube; vacuum modulator; internal linkage; transmission control unit. Note: transmission case, dipstick and 

filler tube, torque converter housing and overdrive housing are also covered only if damaged by the covered failure of any of the above listed parts. 


assembly; side carrier bearings; thrust washers. Note: drive axle housing is covered only if damaged by the covered failure of any of the above listed parts. 


washer and shims. Note: transfer case housing is also covered only if damaged by the covered failure of any of the above listed parts. 

Basic Air Conditioning: all internally lubricated parts contained within the compressor; condenser; evaporator; orifice tube. Seals and Gaskets along with R134 are 

only covered when required in connection with the replacement of a Covered Component. 

Basic Cooling: water pump. 

Basic Electrical: alternator and starter. 

ADDITIONAL NAMED COMPONENT COVERAGE BELOW IS IN EFFECT UNTIL YOUR VEHICLE HAS 125,000 MILES. ONCE YOUR 

VEHICLE HAS REACHED 125,000 MILES, ADDITIONAL NAMED COMPONENT COVERAGE BELOW EXPIRES AND ONLY THE 

ABOVE POWERTRAIN NAMED COMPONENT COVERAGE REMAINS IN EFFECT. 


this Named Component Coverage ceases once Your Vehicle has 125,000 odometer miles. 

Suspension: control arms; control arm shafts; bearings and bushings; radius arm; radius arm bushing; stabilizer bar; stabilizer link; stabilizer bushing; spindle; 

wheel bearings; torsion bars; upper and lower ball joints; steering knuckles; kingpin and bushings; coil and leaf springs. 

Steering: steering gear box or rack and all internally lubricated parts; power steering pump; steering column shaft; steering column shaft couplings; cooler and 

cooler lines; power cylinder; pitman arm; idler arm; tie rod and ends; link and control valve. 

Cooling: radiator; engine cooling fan motor; fan and fan clutch. 


6/2015 Page 3 of 4

Air Conditioning (Factory-Installed Front Only): AC compressor, compressor clutch and pulley; condenser; evaporator; accumulator; coil; expansion valve; 

blower motor; serpentine belt tensioner; power module; idler pulley and bearing; ducts and outlet hoses; orifice tube; high/low cutoff switches; pressure cycling 

switch; receiver/dryer. Note: If covered costs to repair an R-12 system exceed the cost to convert to an R-134a system, the system will be converted to use R-134a 

refrigerant. Note: Refrigerant is also covered only if the loss was due to the failure of a part covered under this Named Component Coverage. We will pay up to 

fifteen dollars ($15) per pound for refrigerant. 

Fuel System: fuel pump; fuel tank; fuel sending unit; diesel injection pump; fuel injectors; metal fuel lines; fuel pressure regulator; fuel gauge; air control valve; 

engine control module (ECM); fuel injection sensors. 

Brakes: master cylinder; power brake cylinder; vacuum assist booster; vacuum brake booster pump; compensating valve; disc brake calipers; wheel cylinders; 

hydraulic lines; hydraulic line fittings; backing plates; springs; clips and retainers; self adjusters; linkage and cables; rear actuators; and the following anti-lock 

braking system (ABS) components: master cylinder; electronic wheel sensors; pump and pressure control module; electronic control module. 


module; washer pump and switch; power window motors; power seat motors, power door lock actuator; power antenna motor; power mirror motor; power trunk 

motor; rear spoiler motor; steering column motor; stepper motor; delays and pumps; cruise control transducer; pole pieces; condenser fan motor; DK motor; 

headlight motor; idle air control motor; idle speed control motor; aspirator fan motor; phase control motor. 

High Tech: level control compressor; sensors and limiter valve; pneumatic suspension pump; sensors and valves; ignition module; spark control detonation sensors 

and controller; moisture control unit and sensors; anti-detonation sensors; combination entry system; cam sensor; crank angle sensor; fuel injector control unit 

(including sensors and O2 sensors); all additional electrical motors, electrical controllers, and switches not enumerated under Electrical coverage above. Note: Only 

original OEM equipment qualifies for coverage. 

Manufacturer-Installed GPS: navigation display unit; navigation control module; navigation system wiring harness. Note: Antennae, cables, and wiring are 

excluded from coverage. 

Seals & Gaskets: seals and gaskets are covered. Note: A seal or gasket must show an active leak or drip for coverage to apply; minor seepage is considered 

normal and will not be considered a Breakdown. 

Wear & Tear: if Your Vehicle has fewer than 125,000 odometer miles at the time of Breakdown, We will also include coverage for a part or component which is 

outside allowable tolerances as prescribed by the manufacturer of that part or component, even if a Breakdown has not occurred (otherwise known as wear and 

tear). 

ONCE YOUR VEHICLE HAS REACHED 200,000 MILES, THE FOLLOWING COVERAGE WILL BE IN EFFECT UNTIL SUCH TIME AS THIS 

CONTRACT IS NOT RENEWED. 

If Your Vehicle has reached 200,000 or more odometer miles at the time of Breakdown, the following items are covered by this Service Contract. All coverage 

stated in this Lifetime Engine Coverage ceases once this Contract is not renewed. 

Lifetime Engine Coverage: all internally lubricated parts of the engine, including but not limited to pistons; piston rings; wrist pins; crankshaft and main bearings; 

connecting rods and rod bearings; camshaft and camshaft bearings; eccentric shaft; oil pump; push rods; rocker arms; rocker arm shafts; replaceable guides and 

seats; timing chain; timing gears; hydraulic lifters; intake and exhaust valves; and valve springs. Also engine torque strut; harmonic balancer; head gasket; timing 

belt; timing cover; intake and exhaust manifolds; valve covers; flexplate or flywheel (only if not damaged by a manual clutch disc or other clutch component); oil pan; 

dipstick and tube; engine block; engine mounts and cushions; pulleys; cylinder heads; water pump. 


Additional Benefits are included with all plans. No deductible applies to Additional Benefits. 






Trip Interruption (Available Only Where Allowed By Law): If You experience a Breakdown which occurs more than one hundred (100) miles from Your home 

and results in a Repair Facility keeping Your Vehicle overnight, We will reimburse You for receipted motel and meal expenses not to exceed seventy-five dollars 

($75) per day for up to three (3) days and a maximum benefit per occurrence of two hundred twenty-five dollars ($225). 



repair, plumber, vending machine attendant, catering company, medical supply delivery, home repairs, realtor, etc.). Vehicles used for farm use or oil field work are 





Selection and purchase of the surcharge is required in order to make the Vehicle eligible for any coverage, provides basic eligibility only, and does not add any 

additional coverage to this Contract. 


6/2015 Page 4 of 4

Matrix Rewards 

Contract Number 

First Name 

Customer Information 

MI 

Last 

Dealer Name 

Dealer Information 

Address 

Dealer Number 

City 

State 

Zip Code 

Address 

Email Address 

Zip Code 

EFFECTIVE DATE 

Sample 

City 

PRODUCER CODE NUMBER 

State 

Tire Information 

New 

YEAR 

MAKE 

Term of Coverage 

Month to Month 

Month 

Day 

Vehicle Description 

Used 

MODEL 

Year 

Size 

Lienholder: 

17190 

Make 

VEHICLE IDENTIFICATION NUMBER (VIN) 

Consumer Price: 

$0.00 

I/We have read this Agreement in its entirety and fully understand its content and acknowledge receipt of a copy thereof. I/We further 

understand that this Agreement is not required to order to purchase or obtain financing for the vehicle and that Our acceptance of the 

coverage under this Agreement is voluntary. 

____________________________________________ 

Date 

Customer Signature(s) 

_______________________________________________________________________________________________________________________________ 

Dealer/Lender/Lessor Signature 

Title 

Date 

Emergency Roadside Assistance 

1-866-330-0760 

Producer Code: ______ 17190 Plan: U 

MP AM 06/14 White Copy - Obligor Yellow Copy - Producer/Dealer Pink Copy - Customer 292/270 Rev. 05/15

24-Hour Roadside Assistance 

When arranging for Roadside Assistance, please reference Your Producer Code and Contract Number (located on the front of this form). You 

will not be required to pay any additional fee or sum in addition to the contract fee when Your service is for a tow of up to twenty five (25) 

miles or other covered service listed below. You are entitled to one (1) free service within a seventy two (72) hour period. Covered services 

not obtained through Us are limited to a maximum reimbursement amount of fifty dollars ($50). 

Towing - Up to twenty five (25) miles at no out of pocket expense to You. Additional mileage is available and will be negotiated prior to 

sending out a service vehicle. Additional mileage is to be paid by You directly to the service provider at the time of service. 

Emergency Road Service - Any available road service that is needed to get Your Vehicle running (i.e. hose replacement, tightening of 

cables or belts etc.). You are responsible for the actual cost of parts and/or supplies needed. 

Essential Fluids or Supplies Delivery - Including gasoline, water, oil, or any supplies necessary to send Your Vehicle on its way. You are 

responsible for the actual cost of fluid or supplies delivered. 

Flat Tire Changes or Repairs - Includes changing a flat tire with Your good spare. 

Emergency Battery Service - Includes tightening or cleaning of cables, jumpstarts, and minor adjustments to alternator. 

Lockout Services - We will send a locksmith if You are accidentally locked out of Your Vehicle. Access to passenger compartment only. 

Custom Trip Routing Service: We will furnish You with detailed customized routings to get You where You want to go. Please request 

two (2) weeks prior to Your trip. Call toll free 1-866-294-0934. 

Customer Initials: ______ 

Windshield Repair Protection 

Covers the cost of repairs to the front windshield ONLY of minor chips and cracks caused by propelled rocks or other propelled road debris. 

There is no coverage for stress cracks, cracks over six (6) inches in length, or any damage wherein it is determined by the repair technician 

that the damage cannot be repaired. Weather related damage is NOT covered. You may call 1-888-684-9327, Monday through Friday from 

9 a.m. to 5 p.m. eastern time, prior to repair, and We will dispatch repair service. You will be required to pay a deductible of fifty dollars 

($50) at the time service is rendered. Under no circumstances will We pay for windshield replacement, even in the event that the damage 

was initially repairable. 


Sample 

Paintless Dent Repair 

Paintless Dent Repair (PDR) is a process, developed by automobile manufacturing production teams, that uses specialized hand tools to gently 

push the dented metal back to its original form. This permanently removes door dings and minor dents without harming a vehicle's factory 

finish. To access Your benefit call 1-888-684-9327, Monday through Friday from 9 a.m. to 5 p.m. eastern time, to schedule Your 

appointment. You will be required to pay a deductible of fifty dollars ($50) at the time service is rendered. Maximum dent/ding size 2" 

diameter. 


Tire and Wheel (Rim) Road Hazard Protection 

This Agreement provides for the repair or replacement of the Vehicle's tires and wheels, which during the term of this Agreement become 

Unserviceable due to a Road Hazard. Unserviceable means that the tire(s) has been punctured or otherwise damaged to the extent that it is 

unsafe, or that the wheel will no longer hold a seal with its tire. Tire and/or wheel damage that is cosmetic in nature and that does not render 

the tire and/or wheel Unserviceable is specifically excluded. A Road Hazard is a condition on a public roadway, which should not exist 

there, such as potholes, nails, glass, or other road debris. 

Flat Tires: You will be reimbursed up to thirty dollars ($30) for the reasonable costs You incur to repair a flat tire caused by a Road 

Hazard while operating the Vehicle on public streets and in a legal manner. 

Tire Replacement: You will be reimbursed up to two hundred fifty dollars ($250) for the reasonable costs You incur to replace a tire, only 

if a tire covered by this Agreement becomes unrepairable due to damage caused by a Road Hazard. Replacement will be made with a tire 

of like kind and quality to the original tire. You will be required to pay a deductible of fifty dollars ($50) at the time service is 

rendered. 

Wheels (Rims): You will be reimbursed up to four hundred dollars ($400) for the repair or replacement of wheels rendered Unserviceable 

due to a Road Hazard covered under this Agreement. We reserve the right to have damaged wheels repaired at Our cost by a service 

provider of Our choosing. We further reserve the right to replace the damaged wheel at Our cost with a remanufactured wheel of like kind 

and quality to the wheel that was damaged by the covered Road Hazard. We will cover wheel replacement only in the event that the 

damaged wheel cannot be repaired. You will be required to pay a deductible of fifty dollars ($50) at the time service is rendered. 

Mounting and Balancing: You will be reimbursed for the reasonable costs that You incur for mounting, balancing, valve stems, and tire 

disposal for any tire replaced under this Agreement. However, charges for pressure sensing devices and unspecified charges for shop 

supplies are excluded. 

Taxes: You will be reimbursed for the cost of local and state taxes, as directed by state agencies for any tire or wheel replaced under this 

Agreement. 

Limit of Coverage: The maximum aggregate provided for either tire or wheel replacement on this Agreement will be the amount per each 

item as stated below times the number of tires on the Vehicle (i.e. Automobile: $250 per tire x 4 tires = $1,000). 


Agreement Holder Responsibility: You must maintain proper air pressure in all covered tires. Tires should be checked monthly for proper 

pressure, signs of dry rot, improper wear, and tread depth less than 3/32". Any conditions that cannot be corrected demands replacement for 

the safety of the Vehicles occupants. Replaced tires are covered for the time remaining on the Agreement. 

Claim Procedures: YOU MUST OBTAIN AUTHORIZATION PRIOR TO REPLACEMENT OF ANY TIRE, AND/OR PRIOR TO 

ANY REPAIR OR REPLACEMENT OF ANY WHEEL. For authorization and instructions please call the Administrator, NIU of 

Florida, Inc., at 888-684-9327 Monday through Friday from 9 a.m. to 8 p.m. eastern time. A proof of loss form will be provided which 

You MUST complete and return to NIU of Florida, Inc. at 800 Yamato Road, Suite 100, Boca Raton, Florida 33431 within thirty (30) 

days along with the following documentation: 1) Front and back copy of this Agreement; 2) Original replacement or repair invoice 

which must reflect: a) The tread depth of the damaged tire; b) Whether or not the damaged tire or wheel was repairable, and if not, 

why not; c) Whether or not the damage was due to a manufacturer's defect; and 3) Any other information that the Administrator 

reasonably requests. 

In the event that both the tire and/or wheel damage occurs after the Administrators regular business hours, or on a weekend, and 

repairs must be effected, You may obtain instructions and a proof of loss form online at www.niufl.com. All after-hours instructions 

must be followed in order to receive reimbursement. Alternatively, subsequent to after hours repairs/replacements, You may call NIU 

of Florida, Inc. at 888-684-9327 the next business day to report Your claim; (2) You must complete and return the proof of loss form 

with: the original, paid, repair invoice, legible copies of the front and back of Your Agreement, a legible copy of Your Vehicle 

purchase order or finance agreement and photos of the damaged tire(s) and/or wheel(s). IMPORTANT: Please note that alloy wheel 

damage can oftentimes be repaired. In the event that damaged wheels are replaced, Your repair facility must document the reasons 

why wheel repair was not possible. They should then attempt to obtain a remanufactured wheel to replace the damaged wheel. 

NOTE: THE ADMINISTRATOR RESERVES THE RIGHT TO INSPECT ANY DAMAGED TIRE AND/OR WHEEL PRIOR TO 

ITS REPAIR OR DISPOSAL. FAILURE TO PRESERVE THE DAMAGED PROPERTY MAY RESULT IN CLAIM DENIAL. 

Customer Initials: _____


no gap

no gapextended 

vehicle protection 

All GAP Products are Not Created Equal … Matrix Warranty Solutions Presents NoGAP. 

GAP vehicle insurance coverage is one the most essential, yet least understood products available to vehicle owners. The purpose of 

Matrix’s NoGAP is simple…when your customer’s vehicle is totaled, NoGAP covers the difference between the insurance company’s 

settlement and the remaining loan balance. 

Vehicles depreciate over time. The amount an insurance company will pay out to settle a claim is usually less than what’s owed on the loan. 

Once mark-ups, interest, sales tax and doc/title fees are included, the GAP is even larger. Most GAP products pay the difference between 

the vehicle’s worth (actual cash value) and the remaining loan balance. This is not the case with NoGap. It pays the difference between the 

primary insurance company settlement and the loan payoff amount, regardless of whether or not the insurance settlement is less than the 

actual cash value of the vehicle. NoGAP also provides deductible coverage up to $1,000, as well as covering a past due payment. 

Most vehicle owners think that if they total their vehicle, it’s going to be replaced at the amount they paid, or at least the amount they owe. 

This, of course, is not so. The last thing your customer needs is to buy a replacement vehicle while continuing to make payments on a 

vehicle they no longer own. If a loss occurs, NoGAP will pay the difference for them, protect their hard earned credit status and prevent 

unnecessary financial hardship. 

NoGAP is easy to market and your finance companies want it on their loans. Once your customers see how beneficial NoGAP is and how 

low an impact it has on their loan payments, it should be the easiest aftermarket product to sell. Best yet, you generate impressive income. 

NoGAP is the best fully-insured GAP product on the market. NoGAP offers exceptional features and benefits not found in other GAP products. 

• Provides enhanced Actual Cash Value coverage, paying the difference between the primary insurance company settlement and the loan 

payoff amount, even if the insurance settlement is less than the actual cash value* 

• Provides deductible coverage up to $1,000, as well as covering a past due payment 

* Refer to GAP contract for specifics 

These Features, Along with Matrix Warranty Solutions’ 

Aggressive Pricing, Make NoGap the Way to Go!

program details 

Fully Insured True Dollar One Coverage 

Maximum GAP Benefit $50,000 

Maximum Loan Amount $100,000 

Maximum Loan Term 

Maximum Vehicle Age 

MSRP/NADA Limit 

Claims Settlement 

84 Months 

Current plus 14 years prior 

No Limit 

Primary Carrier Settlement 

Deductible Coverage $1,000 

Past Due Payment Protection 

One Ton Truck and Van Coverage 

Buy-Here Pay-Here Coverage 

Lease Vehicle Coverage 

Customer Cancellation Fee 

up to 30 days past original due date at time of loss 

yes 

yes, 125% Advance Restriction 

yes, 125% Advance Restriction 

$50.00 (where allowed by state law or lender) 

program exclusions 

Motorcycle, Powersports, Marine or RV Coverage 

Salvage Vehicles 

Non-Uniform Payments/Self-Funded Loans 

Balloon Loans 

Sold After Date of Sale 

Excluded Vehicles - All exotic, included but not limited to: Alfa Romeo, Saleen, Daewoo, Bentley, Lamborghini, Lotus, Maserati, 

Ferrari, Rolls Royce, Yugo, Aston Martin, vehicles over one ton, RVs, watercrafts (boats), ATV’s, trailers and commercial vehicles.

Guaranteed Asset Protection 

"GAP" 

For vehicles 14 model years or newer at the time of vehicle purchase 

with a loan amount value up to $100,000. 

Fully Insured by an "A" Rated Carrier-‐True Dollar One Coverage 

PROGRAM PRICING 

0 to 48 Months 

49 to 60 Months 

61 to 72 Months 

73 to 84 Months 

$125 

$155 

$195 

$265 

PROGRAM FEATURES* 

NoGAP PROVIDES ALL RISK COVERAGE: Others only cover total losses due to theft or auto accidents. What 

about falling trees, vandalism, tornados, hurricanes, floods, fire? We cover that, and more! 

NoGAP PAYS FROM THE PRIMARY INSURANCE COMPANY SETTLEMENT: Others calculate total losses from 

Actual Cash Value. 

NoGAP HAS NO CAP ON OVER ADVANCES: Other GAP products calculate total losses from 100% up to a 

maximum of 150% of the MSRP/NADA valuation regardless of the amount borrowed. 

NoGAP COVERS UP TO $1,000 OF THE CUSTOMER'S PRIMARY INSURANCE DEDUCTIBLE: Others may only cover 

$250 to $500 of the customer's primary insurance deductible. Many people are utilizing higher deductibles in 

order to save money. 

NoGAP COVERS UP TO A $50,000 GAP: This can be up to ten times what some companies pay. 

NoGAP COVERS ONE DELINQUENT PAYMENT: Most other GAP providers do not. 

NoGAP PROVIDES COVERAGE FOR BOTH BHPH AND LEASED VEHICLES: Payouts capped at 125% of 

MSRP/NADA. 

NoGAP PROVIDES COVERAGE FOR ONE TON TRUCKS AND VANS: Most other GAP providers do not. 

PROGRAM EXCLUSIONS 

Self-‐Funded Loans and Balloon Loans 

Protection cannot be sold after the original date of the vehicle sale 

All exotic vehicles, including but not limited to Alfa Romeo, Saleen, Bentley, Lamborghini, Lotus, Maserati, 

Ferrari, Rolls Royce and Aston Martin; Daewoo; Yugo; Salvage Vehicles; Vehicles Over One Ton; RVs; Watercraft; 

All Powersports including ATVs and Motorcycles; Trailers and Commercial Vehicles. 

* Refer to the NoGAP contract for complete coverages, terms and conditions 

6/2015

setting 

THE BAR IN 

VEHICLE 

SERVICE 

contracts 

BECOME 

MATRIX 

INSPIRED

Executive Headquarters 

805 Third Avenue, Suite 800, New York, NY 10022 – 347.507.5578 

Corporate Headquarters 

5500 Frantz Road, Suite 100, Dublin, OH 43017 – 877.895.1414

method with inserts.pdf

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?