Technology & Communications (DoIT&C) Government of Rajasthan (GoR)

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Final RFP - Maintenance of IT Hardware under various projects of DoIT&C The project activities, deliverables and time schedule for the implementation of the project would be as follows:- a. Certain key deliverables are identified for each of the parts/ stages, which are mentioned below, selected bidder, shall submit below mentioned deliverables timely to the purchaser to ensure the timely and smooth execution of project. b. Bidder should take approval of templates of all the deliverables from the purchaser before submission of deliverable to purchaser. S. No. Milestone Deliverable Timelines 1. Successful completion Quarterly satisfactory performance After completion of of all the activities as reports each qua0000rter specified in Chapter 4, o Quarterly report containing A. titled “A. Details of work (SoW)” details on total number of calls logged, resolved, pending and corresponding resolution time o SLA Compliance report o Copy of Call slips duly signed by the user/ designated agency Page 14 of 77
Final RFP - Maintenance of IT Hardware under various projects of DoIT&C 5. INSTRUCTION TO BIDDERS (ITB) 1) Sale of Bidding/ Tender Documents a) The sale of bidding documents shall be commenced from the date of publication of Notice Inviting Bids (NIB) and shall be stopped one day prior to the date of opening of Bid. The complete bidding document shall also be placed on the State Public Procurement Portal and eProcurement portal. The prospective bidders shall be permitted to download the bidding document from the websites and pay its price while submitting the Bid to the procuring entity. b) The bidding documents shall be made available to any prospective bidder who pays the price for it in cash or by bank demand draft, banker's cheque. c) Bidding documents purchased by Principal of any concern may be used by its authorised sole selling agents/ marketing agents/ distributors/ sub-distributors and authorised dealers or vice versa. 2) Pre-bid Meeting/ Clarifications a) Any prospective bidder may, in writing, seek clarifications from the procuring entity in respect of the bidding documents. b) A pre-bid conference is also scheduled by the procuring entity as per the details mentioned in the NIB and to clarify doubts of potential bidders in respect of the procurement and the records of such conference shall be intimated to all bidders and where applicable, shall be published on the respective websites. c) The period within which the bidders may seek clarifications under (a) above and the period within which the procuring entity shall respond to such requests for clarifications shall be as under: - i. Last date of submitting clarifications requests by the bidderas per NIB ii. Response to clarifications by procuring entityas per NIB d) The minutes and response, if any, shall be provided promptly to all bidders to which the procuring entity provided the bidding documents, so as to enable those bidders to take minutes into account in preparing their bids, and shall be published on the respective websites. 3) Changes in the Bidding Document a) At any time, prior to the deadline for submission of Bids, the procuring entity may for any reason, whether on its own initiative or as a result of a request for clarification by a bidder, modify the bidding documents by issuing an addendum in accordance with the provisions below. b) In case, any modification is made to the bidding document or any clarification is issued which materially affects the terms contained in the bidding document, the procuring entity Page 15 of 77
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Technology & Communications (DoIT&C) Government of Rajasthan (GoR)

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