Replies to Pre-bid Queries/ Suggestions
Replies to Pre-Bid Queries - DOITC Rajasthan
Replies to Pre-Bid Queries - DOITC Rajasthan
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Supply, Installation and Maintenance of Computer Hardware at Direc<strong>to</strong>rate of Treasury & Accounts (DTA)<br />
<strong>Replies</strong> <strong>to</strong> <strong>Pre</strong>-<strong>bid</strong> <strong>Queries</strong>/ <strong>Suggestions</strong><br />
NIT No. F3.3(03)/RISL/Tech/12/405 Dated 23-Apr-2012. <strong>Pre</strong>-<strong>bid</strong> held on 04-May-2012 at 3:00 PM<br />
Sno RFP RFP Clause<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
Pg.No. No.<br />
WIPRO Ltd.<br />
1 21 9-a As per draft Request for change as - In case of any change in VAT / Service tax<br />
or any other levies, by the state of central government that will be<br />
on account of department.<br />
Please refer modified RFP<br />
2 41 17-a The firm shall not assign or sub-let<br />
its work or any substantial part<br />
thereof <strong>to</strong> any other agency.<br />
We have model of support through franchisee. Request you <strong>to</strong><br />
allow support through authorized partner. However that Wipro shall<br />
be responsible for the performance of the sub-contrac<strong>to</strong>rs and<br />
agents so appointed<br />
3 45 25-d Liquidated Damages Request for change <strong>to</strong> - a. Delay up <strong>to</strong> one fourth period of the<br />
prescribed delivery period, successful installation & completion of<br />
work 1.25%. b. Delay exceeding one fourth but not exceeding half<br />
of the prescribed delivery period, successful installation &<br />
completion of work 2.5%. c. Delay exceeding half but not<br />
exceeding three fourth of the prescribed delivery period, successful<br />
installation & completion of work 3.75% d. Delay exceeding three<br />
fourth of the prescribed delivery period, successful installation &<br />
completion of work 5%<br />
4 51 32 As per draft Request for change as - Either Party may terminate this contract<br />
upon written notice <strong>to</strong> the other in the event that: (a) the other Party<br />
commits a material breach of the Agreement or SOW and fails <strong>to</strong><br />
cure such default <strong>to</strong> the non-defaulting Party’s reasonable<br />
satisfaction within thirty (30) days after receipt of notice; or (b) the<br />
other Party becomes insolvent or bankrupt, assigns all or a<br />
substantial part of its business or assets for the benefit of credi<strong>to</strong>rs,<br />
permits the appointment of a receiver for its business or assets,<br />
becomes subject <strong>to</strong> any legal proceeding relating <strong>to</strong> insolvency or<br />
the protection of credi<strong>to</strong>rs’ rights or otherwise ceases <strong>to</strong> conduct<br />
business in the normal course. However, Purchaser will pay <strong>to</strong><br />
Vendor all the amounts for the materials already supplied and<br />
services already rendered till the date of termination.<br />
No change<br />
No change<br />
Notice period of 30 days<br />
shall be provided. Pls. refer<br />
modified RFP.
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
5 52 33 Settlement of Disputes All disputes shall be settled by a mutually appointed arbitra<strong>to</strong>r in<br />
accordance with the provisions of the Indian Arbitration and<br />
Conciliation Act 1996. Standing committees decision should be<br />
binding <strong>to</strong> the vendor. It should be as per the Indian Arbitration and<br />
conciliation Act 1996.<br />
6 53 B Payment Terms Request for change in payment term <strong>to</strong> 80% on delivery, 10%<br />
against installation and balance 10% on submission of BG valid for<br />
warranty period. Current payment term will be increasing the cost.<br />
Kindly change.<br />
7 54 c Site Not ready Wipro assumes that the sites shall be kept ready for installations<br />
and acceptance well before deliveries. However, in case the<br />
installation/ acceptance gets delayed beyond 15 days of delivery,<br />
due <strong>to</strong> sites not ready or any other reason attributable <strong>to</strong> the<br />
cus<strong>to</strong>mer, the equipment shall be deemed <strong>to</strong> have been installed and<br />
commissioned for the purpose of payment, warranty, title transfer<br />
or any other related clause.<br />
8 54 c payment within 60 days of Request you <strong>to</strong> change the payment term <strong>to</strong> maximum up<strong>to</strong> 30 days<br />
submission<br />
from the date of submission of invoice.<br />
9 54 34 Service Level Agreement Request for change of call resolution time period for desk<strong>to</strong>ps as 24<br />
business hours.<br />
10 New To Add Risk, Title Transfer Request for change <strong>to</strong> - The Risk, Title and Ownership of the<br />
Equipment shall pass on <strong>to</strong> the Purchaser upon dispatch of the<br />
Equipment by the <strong>bid</strong>der. Insurance will be taken during transit<br />
with Purchaser as beneficiary<br />
11 New To Add Pass Through Warranty Since Wipro is acting as a reseller of completed products, Wipro<br />
shall “pass-through” any and all warranties and indemnities<br />
received from the manufacturer or licensor of the products and, <strong>to</strong><br />
the extent, granted by such manufacturer or licensor, the Cus<strong>to</strong>mer<br />
shall be the beneficiary of such manufacturer’s or licensor’s<br />
warranties and indemnities. Further, it is clarified that Wipro shall<br />
not provide any additional warranties and indemnities with respect<br />
such products.<br />
12 New To Add Savings Clause Wipro’s failure <strong>to</strong> perform its contractual responsibilities, <strong>to</strong><br />
perform the services, or <strong>to</strong> meet agreed service levels shall be<br />
excused if and <strong>to</strong> the extent Wipro’s non-performance is caused by<br />
No change<br />
No change<br />
No change<br />
No change<br />
Please refer modified RFP<br />
No change<br />
No change<br />
No change
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
Company’s omission <strong>to</strong> act, delay, wrongful action, failure <strong>to</strong><br />
provide Inputs, or failure <strong>to</strong> perform its obligations under this<br />
Agreement.<br />
13 New To Add Cus<strong>to</strong>mer Information Notwithstanding anything contained <strong>to</strong> the contrary herein, request<br />
us <strong>to</strong> allow <strong>to</strong> share Contract/engagement/ project details and<br />
relevant documentation <strong>to</strong> its cus<strong>to</strong>mers/ prospective cus<strong>to</strong>mers<br />
solely for the purpose of and with the intent <strong>to</strong> evidence and<br />
support its experience earned under this Contract.<br />
14 New Deemed Acceptance If the deliverables are not accepted within the period of 10 (Ten),<br />
and no rejection has been received by the Vendor, the deliverables<br />
shall be deemed accepted.<br />
15 58 Annexure 2/<br />
Desk<strong>to</strong>p<br />
16 58 Annexure 2/<br />
Desk<strong>to</strong>p<br />
17 60 Annexure 2/<br />
Lap<strong>to</strong>p<br />
18 60 Annexure 2/<br />
Lap<strong>to</strong>p<br />
Latest Kaspersky/ Quickheal/<br />
TrendMicro/ Symantec Internet<br />
Security (including all updates for 3<br />
years from the date of<br />
commissioning)<br />
Installed with Latest version of<br />
Open Office<br />
Request you <strong>to</strong> allow <strong>to</strong> quote E-Trust antivirus software with<br />
3years subscription. Current antivirus mentioned support specific<br />
vendors.<br />
Request you <strong>to</strong> kindly change the the term as department will<br />
provide the media for the same.<br />
14” TFT Colour display Please change the specs <strong>to</strong> 14" LED Backlit Display. These are<br />
latest available notebooks.<br />
Latest Kaspersky/ Quickheal/ Request you <strong>to</strong> allow <strong>to</strong> quote Bit defender Internet Security as<br />
TrendMicro/ Symantec Internet well. Features are far better. Currently mentioned in RFP supports<br />
Security (including all updates for 3 specific vendors.<br />
years from the date of installation)<br />
19 63 Annexure 2 /<br />
Server<br />
Server<br />
HCL<br />
20 15 4.4 Project Deliverables, Miles<strong>to</strong>nes &<br />
Time Schedule<br />
Please clarify, whether we need <strong>to</strong> quote for dual port or Quad port<br />
NIC ?<br />
We request <strong>to</strong> amend the Miles<strong>to</strong>ne-1 as "Item delivery &<br />
installation - 60 Days (from Technical & Commercial Cleared<br />
Work Order Date). This is requested because of multiple<br />
component (11 Items) are asked in the tender, which are having<br />
lead time min. 5-6 weeks and more. In addition <strong>to</strong> this the<br />
installation & delivery has <strong>to</strong> happen at 34 locations all across<br />
Rajasthan. We request you <strong>to</strong> please amend the delivery &<br />
Installation Period as 60 Days at least.<br />
No change<br />
No change<br />
No change<br />
No change<br />
Please refer modified RFP<br />
No change<br />
No change<br />
Please refer modified RFP
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
21 19 5 g.v) To adjust any dues against the firm<br />
from any other contract with RISL.<br />
We request you <strong>to</strong> change this as it should not be interlinked with<br />
any other contract within the department.<br />
22 46 26 Warranty We request you <strong>to</strong> please give clarity on parts covered under<br />
warranty as Adap<strong>to</strong>r of lap<strong>to</strong>p, Battery of Lap<strong>to</strong>p, Drum Unit for<br />
Laser Printer. We are also assuming that Consumables will not<br />
covered under warranty, Pls specify if any changes.<br />
23 49 28 b) 29) Limitation of Liability: b) the We request the clause <strong>to</strong> be amended. Amended clause is as<br />
aggregate liability of the Supplier <strong>to</strong> follows: 29) Limitation of Liability: b) the aggregate liability of the<br />
the Purchaser, whether under the Supplier <strong>to</strong> the Purchaser, whether under the Contract, in <strong>to</strong>rt, or<br />
Contract, in <strong>to</strong>rt, or otherwise, shall otherwise, shall be limited <strong>to</strong> the amount actually paid by the<br />
not exceed the amount specified in Purchaser <strong>to</strong> the Bidder in respect of the Hardware/ Network<br />
the Contract, provided that this Equipment/ Services that are subject matter of a claim subject <strong>to</strong> a<br />
limitation shall not apply <strong>to</strong> the cost maximum of 10% of the contract value , provided that this<br />
of repairing or replacing defective limitation shall not apply <strong>to</strong> the cost of repairing or replacing<br />
equipment, or <strong>to</strong> any obligation of defective equipment, or <strong>to</strong> any obligation of the Supplier <strong>to</strong><br />
the Supplier <strong>to</strong> indemnify the indemnify the Purchaser with respect <strong>to</strong> patent infringement.<br />
Purchaser with respect <strong>to</strong> patent<br />
infringement.<br />
24 50 32 a) 33) Termination: a) Termination for<br />
Default: i. The tender sanctioning<br />
authority of RISL may, without<br />
prejudice <strong>to</strong> any other remedy for<br />
breach of contract, by written<br />
notice of default sent <strong>to</strong> the<br />
contrac<strong>to</strong>r, terminate the contract in<br />
whole or in part<br />
25 51 32 c) c) Termination for Convenience:<br />
i. RISL, by Notice sent <strong>to</strong> the<br />
Supplier, may terminate the<br />
Contract, in whole or in part, at any<br />
time for its convenience.<br />
26 51 32 c) iii. The Goods that are complete<br />
and ready for shipment within<br />
twenty-eight (28) days after the<br />
Supplier‟s receipt of the Notice of<br />
We request the clause <strong>to</strong> be amended. Amended clause is as<br />
follows: 33) Termination: a) Termination for Default: i. The tender<br />
sanctioning authority of RISL may, without prejudice <strong>to</strong> any other<br />
remedy for breach of contract, by thirty (30) days written notice of<br />
default sent <strong>to</strong> the contrac<strong>to</strong>r <strong>to</strong> cure the default and the Bidder fails<br />
<strong>to</strong> cure the default within the notice period or fails <strong>to</strong> start<br />
rectification process <strong>to</strong> the satisfaction of the Purchaser may<br />
terminate the contract in whole or in part:<br />
We request the clause <strong>to</strong> be amended. Amended clause is as<br />
follows: c) Termination for Convenience: i. RISL, by Ninety days<br />
(90) written notice sent <strong>to</strong> the Supplier, may terminate the Contract,<br />
in whole or in part, at any time for its convenience.<br />
We request the clause <strong>to</strong> be amended. Amended clause is as<br />
follows:<br />
iii. The Goods that are complete and ready for shipment within<br />
sixty (60) days after the Suppliers receipt of the Notice of<br />
No change<br />
Warranty covers all capital<br />
parts incl. UPS batteries<br />
except consumable (drum<br />
unit, etc.) items<br />
No change<br />
No change<br />
No change<br />
No change
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
termination shall be accepted by the<br />
Purchaser at the Contract terms and<br />
prices. For the remaining Goods,<br />
the Purchaser may elect:<br />
27 51 33 b) Standing Committee for Settlement<br />
of Disputes<br />
termination shall be accepted by the Purchaser at the Contract terms<br />
and prices. For the remaining Goods, the Purchaser may elect:<br />
We request the clause <strong>to</strong> be amended. Amended clause is as<br />
follows:<br />
Constitution of Standing Committee for Settlement of Disputes is<br />
one sided. We request that provision of equal representation be<br />
made in which the Bidder has right <strong>to</strong> select equal number of<br />
members.<br />
28 53 B) Payment Terms & Schedule We request you <strong>to</strong> amend the clause as "90% payment on delivery<br />
& installation as we have <strong>to</strong> give upfront capital <strong>to</strong> all OEM's at<br />
time of order of their products. This making our 21% payment held<br />
for 3 yrs. will hit us financially in this project. This will also<br />
increase the costing of your project as vendors will be adding the<br />
interest of three years on the money hold by the department. We<br />
request you <strong>to</strong> take bank Guarantee for rest 10% amount and<br />
release the remaining 10% payment after three months of<br />
successful & satisfac<strong>to</strong>ry completion. This will also Suffice<br />
department need of holding the Bidder money so that Bidder<br />
performs well within the warranty period. We request you <strong>to</strong> please<br />
make the amendment accordingly.<br />
29 18 5 e) Form of EMD We request you <strong>to</strong> please consider the Bank Guarantee of the same<br />
amount also with DD / Bankers Cheque.<br />
30 54 34 Service Level Standards/<br />
we request you <strong>to</strong> amend the clause as: Call Attend for Server : 6<br />
Requirements/ Agreement<br />
Hrs. Call resolved: 14 Hrs.<br />
31 58 Annexure - 2<br />
(Tech.Spec.)<br />
32 73 Annexure -<br />
11<br />
Item No.-1: Desk<strong>to</strong>p : Keyboard :<br />
OEM Mechanical keyboard<br />
Financial Bid Undertaking (<strong>to</strong> be<br />
filled by the <strong>bid</strong>der on eproc<br />
website)<br />
We request you <strong>to</strong> amend the following as "Mechanical keyboard<br />
should be of the same make as of CPU". This will taboo the local/<br />
Regional assemblers <strong>to</strong> <strong>bid</strong> in the tender, making a healthy<br />
competition<br />
Please give clarity about the Financial <strong>bid</strong> Undertaking whether the<br />
format will be provided at the Eproc site or we have <strong>to</strong> make it on<br />
our own. In addition <strong>to</strong> this whether the Financial Bid Undertaking<br />
will be a part of technical Bid or financial Bid.<br />
No change<br />
No change<br />
No change<br />
Please refer modified RFP<br />
No change<br />
Financial Bid undertaking<br />
is <strong>to</strong> be submitted along<br />
with Technical Bid<br />
33 39 14 e) Revision of any other tax or duty **In case there is any change in taxes/ duties/cess at the time of Please refer modified RFP
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
34 63 Item No.-7:<br />
Server<br />
shall be on account of the <strong>bid</strong>der.<br />
HDD: 4 X 200 GB SFF SSD drives<br />
delivery/ billing, due <strong>to</strong> Government announcements the same shall<br />
be borne by the cus<strong>to</strong>mer''<br />
We request you <strong>to</strong> mend the clause as "4 x 300GB 2.5" 10K RPM<br />
SAS HDD" as SSD drives will not give performance on Intel 7500<br />
platform and will cost very higher whereas SAS will give the same<br />
performance in very less price so saving govt fund in a way without<br />
compromising on quality.<br />
No change<br />
Surbhi Electronet Pvt. Ltd.<br />
35 58 &<br />
Green Peace Rating Green Peace Rating consider from 2.5 or Higher Please refer modified RFP<br />
60<br />
36 15 4 Delivery & Installation Period 30 Days limit should be increased, at least 15 days more Please refer modified RFP<br />
37 53 (B) Payment Term & Schedule 90% of the contract value should be release at the time of Delivery<br />
& Installation & rest of value should be release against Bank<br />
guarantee.<br />
No change<br />
Gupta Computers<br />
38 46 26 Point B The comprehensive OEM on-site<br />
warranty shall remain valid for<br />
three years (including UPS<br />
batteries) from the date of the last<br />
installation. The warranty on<br />
software media should be at least<br />
90 days.<br />
We suggest it <strong>to</strong> be changed <strong>to</strong> 3 years onsite warranty for all<br />
products except for UPS batteries, for batteries it should be 1 year<br />
as the industry standard. Media warranty for 90 days is also an<br />
industry standard.<br />
39 53 B Payment Schedule We request you <strong>to</strong> amend it with 90% against delivery & testing &<br />
balance 10% within 1 month of acceptance of S<strong>to</strong>res as the<br />
payment conditions mentioned here shall do no good but escalate<br />
the cost of the project because the vendor has <strong>to</strong> load a certain<br />
component in the cost so as <strong>to</strong> cover the cost of Funds that shall be<br />
involved in this case for the period of 3 years. Performance security<br />
in itself is sufficient enough <strong>to</strong> cover the losses of the department in<br />
case the vendor fails <strong>to</strong> provide the services.<br />
40 40 Clause 15 Form of PSD: PSD in the form of<br />
cash will not be accepted. It may be<br />
deposited in the form of Bank Draft<br />
or Banker’s Cheque in favour of<br />
“Managing Direc<strong>to</strong>r, RajCOMP<br />
Please add NSC / Post office Saving passbooks / Bank FD duly<br />
pledged in favor of MD RISL also.<br />
No change<br />
No change<br />
Please refer modified RFP
Sno<br />
RFP<br />
Pg.No.<br />
RFP Clause<br />
No.<br />
Clause Details Query / <strong>Suggestions</strong> & Clarifications <strong>Replies</strong><br />
Info Services Limited” payable at<br />
“Jaipur”.<br />
41 New Entry Tax Issue The <strong>bid</strong> is not clear on entry tax issue for a vendor who is quoting<br />
from outside Rajasthan. Please address this issue also<br />
SAI Infosystems Ltd.<br />
42 58 Item No. –<br />
1:<br />
Desk<strong>to</strong>p<br />
43 15 4. SCOPE<br />
OF WORK<br />
Green peace rating: The OEM of<br />
Desk<strong>to</strong>p should have a green peace<br />
rating 3.5 or higher.<br />
Miles<strong>to</strong>ne-1: Item delivery and<br />
installation – 30 Days (from Work<br />
Order Date)<br />
In this regard, we would like <strong>to</strong> inform you that Green peace rating<br />
3.5 is available with limited OEMs and this will restrict other<br />
prospective <strong>bid</strong>ders participate in the Tender. We request you <strong>to</strong><br />
amend the clause <strong>to</strong>: "The OEM Desk<strong>to</strong>p should be green peace<br />
certified." This will allow all the prospective <strong>bid</strong>ders <strong>to</strong> submit a<br />
comprehensive, qualitative and viable response. This will in turn<br />
benefit your organization with better options.<br />
Multiple OEM products have <strong>to</strong> be quoted <strong>to</strong> meet the solution. The<br />
OEM takes around 3 <strong>to</strong> 4 weeks for delivery. Hence requesting you<br />
<strong>to</strong> extend the Delivery & installation <strong>to</strong> 45 days.<br />
No Change<br />
Please refer modified RFP<br />
Please refer modified RFP