RFP - DOITC Rajasthan - Government of Rajasthan
RFP - DOITC Rajasthan - Government of Rajasthan
RFP - DOITC Rajasthan - Government of Rajasthan
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
e-mail: eproc@rajasthan.gov.in<br />
Address : e-Procurement Cell, RISL, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur<br />
10. Please note that a pre-bid meeting <strong>of</strong> prospective bidders, who have purchased the tender/<br />
bidding document, is scheduled as per the details specified in Notice Inviting Tender (NIT)<br />
below. The objective <strong>of</strong> this meeting is to address the queries <strong>of</strong> the prospective bidders<br />
related to the Project/ Bidding document.<br />
11. No contractual obligation whatsoever shall arise from the <strong>RFP</strong>/ bidding process unless and<br />
until a formal contract is signed and executed between the tendering authority and the<br />
successful bidder(s).<br />
12. DoIT&C disclaims any factual/ or other errors in this document (the onus is purely on the<br />
individual bidders to verify such information) and the information provided herein are<br />
intended only to help the bidders to prepare a logical bid-proposal.<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
CHAPTER-1: PROJECT PROFILE<br />
1. Project Background<br />
The <strong>Government</strong> <strong>of</strong> India (GoI) has embarked upon an ambitious initiative to provide a Unique<br />
Identification (UID) to every resident <strong>of</strong> India and has constituted the Unique Identification<br />
Authority <strong>of</strong> India (UIDAI) for this purpose. The timing <strong>of</strong> this initiative coincides with the<br />
increased focus <strong>of</strong> the GoI on social inclusion and development through massive investments in<br />
various social sector programs, and transformation in public services delivery through e-<br />
Governance programs. The UID has been envisioned as a means for residents to easily and<br />
effectively establish their identity, to any agency, anywhere in the country, without having to<br />
repeatedly produce identity documentation to agencies. More details on the UIDAI and the<br />
strategy overview can be found on the website: http://www.uidai.gov.in<br />
The widespread implementation <strong>of</strong> the UID project needs the reach and flexibility to enroll<br />
residents across the country. To achieve this, the UIDAI has partnered with a variety <strong>of</strong> agencies<br />
and service providers (acting as Registrars, District Registrars and Enrolling Agencies) to enroll<br />
residents for UID. By participating in enrolling residents, registrars, District Registrar and<br />
enrolment agencies across the country would be part <strong>of</strong> a truly historic exercise, one which can<br />
make our welfare systems far more accessible and inclusive <strong>of</strong> the poor, and also permanently<br />
transform service delivery in India.<br />
<strong>Government</strong> <strong>of</strong> <strong>Rajasthan</strong> is committed towards the success <strong>of</strong> the Unique Identification (UID)<br />
project and has designated Department <strong>of</strong> IT&C as the Registrars for the UID project. The<br />
administrative head <strong>of</strong> the revenue districts (District Collectors/ Magistrates) <strong>of</strong> <strong>Rajasthan</strong> have<br />
been identified as the District Registrars <strong>of</strong> the UID project who will be in charge <strong>of</strong> the<br />
enrolment process in their respective revenue districts.<br />
2. Project Monitoring through MIS application<br />
State as a registrar has already started or is in process <strong>of</strong> starting enrolments in districts <strong>of</strong><br />
<strong>Rajasthan</strong>. In order to properly monitor the project implementation and to ensure close<br />
coordination with districts and UIDAI, Registrar has developed an MIS application for UID<br />
project.<br />
The MIS application for <strong>Rajasthan</strong> UID project includes the following functionalities (Illustrative):<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
<br />
<br />
<br />
<br />
<br />
Admin Module to enable user creation, post creation and mapping with users, Role<br />
Based Access Control, Audit trails, reports etc.<br />
Provide User Screen for Master Data Creation facility, Mapping to designation with<br />
services etc.<br />
User Management facility to create various users etc.<br />
Role based selective view <strong>of</strong> MIS dashboard / Graphical snapshots<br />
MIS Reports: Printing/View facility available for various reports:<br />
3. Stakeholders<br />
The tentative list <strong>of</strong> the stakeholders <strong>of</strong> the RUID project is as follows:<br />
1. <strong>Government</strong> <strong>of</strong> <strong>Rajasthan</strong><br />
2. District Administration<br />
3. UIDAI<br />
4. Citizens/ Residents<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
S.NO. Eligibility Criteria Required Supporting Documents<br />
7.<br />
The Bidder Company should not currently have been blacklisted by any<br />
<strong>Government</strong> Department/PSU or under a declaration <strong>of</strong> ineligibility for<br />
fraudulent or corrupt practices or inefficient/ineffective performance.<br />
<br />
If Work completion certificate is not available, the Bidder needs to<br />
submit a Client certificate specifying the current status <strong>of</strong> the project<br />
alongwith payment released till the Date <strong>of</strong> Bid submission.<br />
Self Declaration on Original Company Letter Head as per Annexure-6<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
CHAPTER-3: SCOPE OF WORK (SoW) AND DELIVERABLES<br />
The project Technical Support Services for <strong>Rajasthan</strong> UID Project will be provided by deploying a<br />
project technical support unit (PTSU) which will actively interact with all the stakeholders <strong>of</strong> the<br />
project and ensure a smooth implementation. PTSU will provide proactive assistance to DOIT&C,<br />
GoR in successful implementation <strong>of</strong> RUID technical projects in the State for a period <strong>of</strong> 18<br />
months. Based on the performance <strong>of</strong> the selected Bidder, the period <strong>of</strong> contract can be extended<br />
further for another one (01) year on same terms and conditions.<br />
This Project technical support unit (PTSU) would provide required expertise and support for<br />
project execution. PTSU will provide Technical support in development and maintenance <strong>of</strong> MIS,<br />
SRDH, KYR+ and other required s<strong>of</strong>tware applications.<br />
The Project technical support unit would be required “On Job Basis” to perform various standard<br />
tasks <strong>of</strong> the project implementation.<br />
A. Broad responsibilities <strong>of</strong> PTSU would include, but not be limited to, the following:<br />
1. Current State Assessment <strong>of</strong> the various applications developed by department<br />
a. Detailed assessment <strong>of</strong> the current state <strong>of</strong> development and functionality <strong>of</strong> the webbased<br />
RUID MIS application, SRDH application and KYR+ application already<br />
developed by DoIT&C<br />
b. Assess the state <strong>of</strong> involvement and needs <strong>of</strong> the district administration and enrolment<br />
agencies.<br />
c. Plan the strategy for successful implementation <strong>of</strong> the project ensuring 100% success<br />
including the detailed implementation and roll-out plan<br />
d. Assessment <strong>of</strong> data capturing, storage and retrieval methodology for MIS and SRDH<br />
applications.<br />
2. Master Data Creation and maintenance<br />
a. Coordinate with all districts and enrolment agencies for populating the pre-required<br />
fields <strong>of</strong> the master data <strong>of</strong> RUID MIS application<br />
b. Create master data templates for all users<br />
c. Follow-up with district nodal <strong>of</strong>ficers and EA’s for feeding district enrolment and other<br />
data in pre-requite format<br />
d. Responsible to update Master Data based on data received from districts and EA’s ,<br />
wherever required<br />
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3. Undertaking UID Data Management, Data Seeding, Data Centre Operations and<br />
Development <strong>of</strong> Aadhaar Enabled Departmental Applications<br />
a. Coordinate with various EA’s to regularly collect and update resident enrolment data in<br />
SRDH.<br />
b. Process all data received from EA’s and CIDR and update SRDH and MIS portals.<br />
c. UID data <strong>of</strong> residents will be stored logically in data centre hosted at DoIT&C <strong>of</strong>fice<br />
campus. Team will be required to create and manage this very large database and link<br />
it with various databases <strong>of</strong> State. All the datacentre operations will be undertaken by<br />
this team to manage this data and associated applications.<br />
d. State needs to take pilots to showcase the utility <strong>of</strong> Aadhaar. Team will undertake<br />
seeding <strong>of</strong> data for these schemes.<br />
e. Team needs to develop aadhaar enabled applications for various departments. Scope<br />
<strong>of</strong> these applications will be decided as and when required. Please note that team will<br />
undertake development <strong>of</strong> these applications under guidance <strong>of</strong> registrar, concerned<br />
department and UIDAI. It will be responsibility <strong>of</strong> team to coordinate with all the<br />
stakeholders to come out with a successful application.<br />
4. IT Support and Maintenance<br />
a. Carryout customization <strong>of</strong> the applications as per the new requirements <strong>of</strong> GoR<br />
b. Carryout activities for the inclusion <strong>of</strong> new features/functionalities in the applications<br />
as per the new requirements <strong>of</strong> GoR.<br />
c. Conduct testing and UAT from time to time when new features/functionalities are<br />
released<br />
d. Undertake necessary enhancement <strong>of</strong> the security related features as per the<br />
recommendation <strong>of</strong> the Security auditor<br />
e. Application maintenance including regular backups, troubleshooting, bug fixing etc.<br />
f. Day-to-Day Technical Support to various Departments for using Aadhaar<br />
5. Project Monitoring<br />
a. Preparation <strong>of</strong> Project Monitoring Templates<br />
b. Develop and establish a suitable project monitoring framework to monitor progress <strong>of</strong><br />
various activities. It will also include generation <strong>of</strong> project progress reports as and<br />
when required<br />
c. Design the strategy for effective rollout and monitoring as per requirement<br />
d. Review regular progress assessment reports (related to districts, EA’s, NSR’s, Nodal<br />
Officers etc.) for successful implementation <strong>of</strong> the RUID project with qualitative inputs<br />
and flagging <strong>of</strong>f any deviation/ issues that would need to be looked into<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
e. Report on the quality <strong>of</strong> implementation by the districts and EA’s and certify whether<br />
the project is in line with the requirements and timelines finalized for every<br />
stakeholder.<br />
f. Interface with all stakeholders as required for supporting the Registrar in project<br />
implementation<br />
g. To coordinate with various stakeholders <strong>of</strong> the project during the implementation and<br />
operation & maintenance phase<br />
h. Project Monitoring Status Report/ exceptional reports in duly approved predefined<br />
formats on a frequency decided by DoIT&C<br />
i. Project evaluation, assessment and propose improvements in various processes to<br />
expedite the progress <strong>of</strong> the projects<br />
j. Provide technical support to the State on all technological issues related to the project<br />
6. Organize Training<br />
a. Identify training needs for various stakeholders, prepare a training plan for master<br />
trainers and training calender as mutually agreed with DOIT&C<br />
b. Develop Training methodology for various applications.<br />
c. Responsible to conduct Training sessions and hands-on training programs for Master<br />
Trainers (atleast 9 Training sessions over a period <strong>of</strong> 18 months for a batch size <strong>of</strong> 15<br />
participants)<br />
d. Conduct regular workshops in coordination with DoIT&C<br />
e. Facilitate DOIT&C in conducting User Training to various stakeholders as and when<br />
required which would include distribution <strong>of</strong> Training Kits, Maintenance <strong>of</strong> participant<br />
Records, follow-up with Line departments on participant / absentee details etc.<br />
7. Setting up <strong>of</strong> Technical Help Desk (Infrastructure to be supplied by DOIT&C)<br />
a. Design the framework for establishment <strong>of</strong> the help desk for the project<br />
b. Respond all user queries issue over telephone<br />
c. Guide user through the application over the phone<br />
8. Other Activities<br />
a. Any other tasks assigned by the purchaser as assigned from time-to-time<br />
B. Resource requirement for project technical support services<br />
a. To undertake above activities the bidder has to provide minimum resources as defined<br />
in the following tables and having requisite qualification and experience as mentioned<br />
in Annexure 1.<br />
b. The bidder needs to submit one CV againt each job description .<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
Table 1: Project Technical Support Unit Resource Requirement<br />
S.No. Job Headcount Required On Job<br />
Basis Not less than<br />
1. Project Management 1<br />
2. Database Administration 1<br />
3. S<strong>of</strong>tware Architecture 1<br />
4. S<strong>of</strong>tware Development 3<br />
5. Project Information assistance 3<br />
a. Purchaser foresees a need to deploy above mentioned resources for project period<br />
with an option to deploy additional resources if required in future.<br />
b. Headcount for PTSU is being envisaged initially for updating and maintaining SRDH,<br />
KYR+ application, MIS portal and processing UID Data. Around 5 UID based applications<br />
(assuming 5 manmonth effort each) will also be taken up by this team. However if<br />
requirement for more applications is envisaged, additional resources may be<br />
demanded from the bidder.<br />
c. The Additional Resources can be deployed for a period <strong>of</strong> 3 months to 18 months as<br />
per requirement <strong>of</strong> purchaser. The bidder may be required to provide additional<br />
resources at the job-month rate as derived as per Chapter 5 (Special Conditions <strong>of</strong> the<br />
Bid), at any time during the contract period.<br />
d. The Bidder needs to submit one pr<strong>of</strong>ile each for project management, database<br />
administration, s<strong>of</strong>tware architecture and 03 pr<strong>of</strong>iles for S<strong>of</strong>tware Development with<br />
bid as per format in Annexure 2. These resources will be interviewed in technical bid<br />
evaluation round and marks will be allotted for each resource. If selected, the Bidder<br />
will not be allowed to replace the candidate pr<strong>of</strong>iles for any resource as submitted<br />
along with the Technical Bids and will deploy selected candidates. However, in<br />
exceptional situation bidder may replace atmost two resources with due permission <strong>of</strong><br />
purchaser.<br />
e. Successful bidder will be required to submit one pr<strong>of</strong>ile each for the job <strong>of</strong> project<br />
information assistance , once work order has been issued. The Purchaser will organize<br />
a face-to-face Interview process at DOIT&C, Jaipur for selection <strong>of</strong> the resources before<br />
final deployment <strong>of</strong> the resources. The resources who have performed satisfactorily in<br />
the interview process, will only be selected for deployment.<br />
f. To ensure early selection and deployment <strong>of</strong> resources, the Bidder would be<br />
responsible to align sufficient number <strong>of</strong> resources, who can be interviewed by the<br />
Department for suitability <strong>of</strong> their deployment. If the proposed candidate does not<br />
meet the minimum requirement <strong>of</strong> the Interview procedure, the bidder needs to<br />
submit additional CVs within five (05) days for further interview / selection.<br />
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g. The final selection <strong>of</strong> the candidates will be based on sole discretion <strong>of</strong> the Selection<br />
Committee <strong>of</strong> DOIT&C.<br />
h. The Bidder needs to bear the expenses incurred towards attending the Interview at<br />
DOIT&C, Jaipur.<br />
i. If found suitable during the Interview process, the Bidder will be responsible for<br />
deployment <strong>of</strong> the selected resources within 20 Days from the Date <strong>of</strong> work<br />
order/order to deploy resource. If the selected resources are not deployed within the<br />
prescribed time limit (i.e. 20 days from the Date <strong>of</strong> issuance <strong>of</strong> work order), it may lead<br />
to LD as mentioned in section 5.4.5<br />
j. The Bidder would be responsible to provide fully loaded Laptop (windows operating<br />
system, antivirus solution, Micros<strong>of</strong>t <strong>of</strong>fice suit), data card, pen drive, mobiles etc. for<br />
all the Resources on the project. Resources involved in development should also have<br />
preinstalled liscenced development environment (both dotnet and J2EE) and all<br />
required s<strong>of</strong>twares required for development related work/project management.<br />
k. Purchaser will provide seating space along with necessary furniture and printing facility<br />
to all the resources deployed by the bidder.<br />
l. All the resources will be stationed at DoIT&C, Jaipur.<br />
m. Project manager will be single point <strong>of</strong> contact for purchaser with regard to project. He<br />
will be responsible toward successful project execution and performance <strong>of</strong> resources.<br />
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C. Project Deliverables<br />
The Bidder will be responsible to undertake various project related tasks as mentioned in scope<br />
above. As part <strong>of</strong> the project deliverables, the Bidder needs to prepare and submit the<br />
following documents as per the frequency mentioned in the table below:<br />
Sl No. Deliverable Frequency<br />
1. Quarterly Progress Report 5 th working day <strong>of</strong> Every Quarter<br />
2. Project Documents (Requirement<br />
Gathering Document with regard to<br />
additional functionaities / amendments,<br />
Enhancement <strong>of</strong> Design Document, UAT<br />
Test Cases, User Manual, Admin Manual<br />
etc.)<br />
3. FRS and design documents <strong>of</strong><br />
applications to be developed<br />
4. User docs for applications and Training<br />
modules for training purpose<br />
As per requirement<br />
As per requirement<br />
As per requirement<br />
1. The Project manager will be responsible to ensure review and finalization <strong>of</strong> the documents /<br />
deliverables before submission to the Officer-In-Charge, DOIT&C<br />
2. The Purchaser will review the performance <strong>of</strong> the team deployed at DOIT&C, completion <strong>of</strong><br />
various tasks assigned to the teams, documents submitted by the Bidder and provide approval<br />
on the project deliverables.<br />
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CHAPTER-4: BIDDING PROCESS<br />
4.1 Preparation <strong>of</strong> <strong>RFP</strong> Document<br />
4.1.1 Earnest Money Deposit (EMD)<br />
4.1.1.1 Every bidder, if not exempted, participating in the bid must furnish the earnest money<br />
deposit as specified in the Notice Inviting Tender (NIT).<br />
4.1.1.2 <strong>Government</strong> <strong>of</strong> <strong>Rajasthan</strong> and Union <strong>Government</strong> undertakings, corporations,<br />
companies; autonomous bodies managed or controlled by <strong>Government</strong> are not required<br />
to submit the EMD. Receipt <strong>of</strong> EMD or Registration certificate or Certificate that the<br />
bidder is a <strong>Government</strong> undertaking/ Corporation/ Company as mentioned above shall<br />
necessarily accompany the sealed bid without which the bid shall be rejected forthwith.<br />
4.1.1.3 EMD will be taken @ 0.5% (Half percent) <strong>of</strong> the total estimated project cost from the<br />
S.S.I. units <strong>of</strong> <strong>Rajasthan</strong>.<br />
4.1.1.4 Form <strong>of</strong> EMD: The bidder shall furnish, as part <strong>of</strong> the Technical Bid, an Earnest Money<br />
Deposit in the form <strong>of</strong> Banker’s Cheque / DD issued by the Nationalized / Scheduled<br />
commercial Bank, drawn in favour <strong>of</strong> “Secretary and Commissioner, DoIT&C” payable at<br />
“Jaipur” as specified in NIT. A Bank having at least one branch at Jaipur should issue the<br />
Demand Draft.<br />
EMD may also be deposited as Cash through treasury Challan deposited under head<br />
"8443 Civil Deposits – 103 – Security Deposits".<br />
4.1.1.5 The Earnest money lying with the department/ <strong>of</strong>fice in respect <strong>of</strong> other bidder awaiting<br />
approval or rejection or on account <strong>of</strong> contracts being completed will not be adjusted<br />
towards earnest money for the fresh bidders. The earnest money may however, be<br />
taken into consideration in case bids are re-invited.<br />
4.1.1.6 Refund <strong>of</strong> EMD: Earnest Money <strong>of</strong> unsuccessful bidders will be returned as promptly as<br />
possible (after the completion <strong>of</strong> bid evaluation process leading to the selection <strong>of</strong> L1<br />
Bidder and placement <strong>of</strong> Letter <strong>of</strong> Intent / Work Order). In case <strong>of</strong> best / successful<br />
bidder, the EMD, if feasible, may also be adjusted in arriving at the amount <strong>of</strong> the<br />
Performance Security Deposit.<br />
4.1.1.7 The Earnest Money will be forfeited on account <strong>of</strong> one or more <strong>of</strong> the following reasons:<br />
a) The Bidder withdraws or modifies the <strong>of</strong>fer after opening <strong>of</strong> tender but before<br />
acceptance <strong>of</strong> tender<br />
b) Bidder does not respond to requests for clarification <strong>of</strong> his bid<br />
c) Bidder fails to co-operate during the bid evaluation process, and<br />
d) In case <strong>of</strong> a successful Bidder, the said Bidder fails:<br />
To sign the Contract in stipulated time period; or<br />
To furnish Performance Security in stipulated time period<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
To commence the work as per purchase order within the time prescribed<br />
4.1.1.8 The successful bidder would be required to sign the agreement and furnish the<br />
performance security. The EMD <strong>of</strong> the successful bidder may be adjusted in the<br />
Performance Security by depositing the difference amount <strong>of</strong> Performance Security or<br />
Alternatively EMD could be refunded back by taking fresh Performance Security.<br />
4.1.1.9 Any Bid submitted without the earnest money deposit will be summarily rejected.<br />
4.1.1.10 No interest will be paid by DoIT&C on the Earnest Money Deposit.<br />
4.1.2 Sale <strong>of</strong> Tender/ <strong>RFP</strong> Document<br />
The download <strong>of</strong> <strong>RFP</strong> Document shall commence with the issue <strong>of</strong> NIT and shall be<br />
stopped as specified in NIT. The complete <strong>RFP</strong> Document is also placed on the<br />
websites as specified in the NIT. The prospective bidders are permitted to download<br />
the bid document from any <strong>of</strong> the specified websites but must pay the cost <strong>of</strong><br />
tender/ <strong>RFP</strong> Document and e-tender processing fee while submitting the bids to the<br />
department.<br />
Tender fee may be submitted in cash or DD/Bankers Cheque in favour <strong>of</strong> secretary<br />
and commissioner, DoIT&C payable at Jaipur.<br />
e-tender processing fee may be submitted in form <strong>of</strong> DD/Bankers Cheque in favour<br />
<strong>of</strong> Managing Director, RISL payable at Jaipur.<br />
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4.2 Clarifications and Amendments <strong>of</strong> <strong>RFP</strong> Document<br />
4.2.1 Pre-Bid Meeting:<br />
4.2.1.1 The bidder or its <strong>of</strong>ficial representative (not more than two representatives per bidder)<br />
is invited to attend the pre-bid meeting as per the details specified in NIT. The objective<br />
<strong>of</strong> this meeting is to address the queries <strong>of</strong> the prospective bidders related to the<br />
Project/ <strong>RFP</strong> Document.<br />
4.2.1.2 Only the bidders / firms, who have deposited the requisite tender Cost, are allowed to<br />
attend the pre-bid conference/ meeting and submit their pre-bid queries in the specified<br />
format (Annexure 3) and schedule. Bidders having submitted the required tender Cost<br />
are welcome to attend the pre-bid meeting, even if they do not have any specific<br />
queries. Tendering authority shall respond to the queries <strong>of</strong> only those bidders who<br />
have submitted the required fees till the day <strong>of</strong> pre-bid meeting.<br />
4.2.1.3 As a result <strong>of</strong> discussions in the pre-bid conference, if modifications in the <strong>RFP</strong><br />
Document, specifications <strong>of</strong> services are considered necessary, they may be done by<br />
issuing an addendum/ corrigendum and the final <strong>RFP</strong> will be uploaded on the<br />
eProcurement Portal and intimation mail will be sent to all prospective bidders who<br />
have purchased the Tender Document<br />
4.2.1.4 The tendering authority reserves the right not to respond to any/ all queries raised or<br />
clarifications sought if, in their opinion and at their sole discretion, they consider that it<br />
would be inappropriate to do so or do not find any merit in it.<br />
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4.2.2 Amendment <strong>of</strong> <strong>RFP</strong> Document<br />
4.2.2.1 To give prospective Bidders reasonable time in which to take a Corrigendum/<br />
Addendum into account in preparing their Bids, the tendering authority may, at its<br />
discretion, extend the deadline for the submission <strong>of</strong> the Bids.<br />
4.2.2.2 Any change in date <strong>of</strong> submission and opening <strong>of</strong> bids would be published in appropriate<br />
manner including the websites mentioned in the NIT.<br />
4.2.3 Clarifications to the Bid Document<br />
4.2.3.1 A prospective bidder requiring any clarification on the Tender documents may notify the<br />
Purchaser through email as specified in the NIT and should reach before the specified<br />
Date and Time <strong>of</strong> Pre-Bid meeting as specified in the NIT.<br />
4.2.3.2 Purchaser will only accept bidder queries sent through email as per the Template in<br />
“Annexure-3” on or before the date and time specified in NIT<br />
4.2.3.3 Purchaser would provide clarifications to those bidders whose representatives are<br />
present during the pre – bid meeting only. DoIT&C would prepare and upload the<br />
corrigendum and final <strong>RFP</strong> based on modifications (if any) as specified in the NIT<br />
4.2.3.4 DoIT&C will not entertain or respond to bidders’ queries and clarifications received after<br />
the next working day at 5 PM <strong>of</strong> the pre–bid meeting<br />
4.3 Submission and Opening <strong>of</strong> Bids<br />
4.3.1 Cost <strong>of</strong> Bidding<br />
4.3.1.1 The Bidder shall bear all costs associated with the preparation and submission <strong>of</strong> its Bid,<br />
and the tendering authority shall not be responsible or liable for those costs, regardless<br />
<strong>of</strong> the conduct or outcome <strong>of</strong> the bidding process. The last date and time for submission<br />
<strong>of</strong> bid is as per Notice Inviting Tender.<br />
4.3.2 Purchaser, website and eMail for Bid submission / correspondence<br />
4.3.2.1 Purchaser: Secretary and Commissioner; Department <strong>of</strong> IT & C; <strong>Government</strong> <strong>of</strong><br />
<strong>Rajasthan</strong><br />
4.3.2.2 Website:- http://eproc.rajasthan.gov.in, www.doitc.rajasthan.gov.in<br />
4.3.2.3 Email for correspondence: uid@rajasthan.gov.in<br />
4.3.3 Language <strong>of</strong> Bids<br />
4.3.3.1 The Bid prepared & submitted by the Bidder and all subsequent correspondence and<br />
documents related to the bid and as submitted by the bidder, shall be written only in<br />
English language. Also, any printed literature furnished by the Bidder written in other<br />
language (other than English / Hindi) must be accompanied by an English / Hindi<br />
translation in which case, for purposes <strong>of</strong> interpretation <strong>of</strong> the bid, the appropriate<br />
translation by the Purchaser shall govern.<br />
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4.3.4 Documents comprising the Bid<br />
a) A Single stage-Two envelope/ cover system shall be followed for the eBid -<br />
Technical bid (including the pre-qualification & technical documents)<br />
Commercial bid<br />
b) The technical bid shall include the following documents -<br />
S. No. Documents Type Document Format<br />
1. Covering Letter – Technical Bid On bidder’s letter head duly signed by<br />
authorized signatory<br />
Fee Details<br />
2. Tender Fee Scanned copy <strong>of</strong> Fee Receipt/DD/Banker<br />
Cheque<br />
3. e-Tender Processing Fee Scanned copy <strong>of</strong> DD/Banker Cheque<br />
4. EMD Scanned copy <strong>of</strong> Challan/DD/ Banker’s<br />
Cheque<br />
Pre-Qualification Documents<br />
5. Tender Form As per Annexure-4<br />
6. Bidder’s Authorisation Certificate As per Annexure-5<br />
7. Self-Declaration – No Blacklisting As per Annexure-6<br />
8. Certificate <strong>of</strong> Conformity/ No As per Annexure-7<br />
Deviation<br />
9. Technical Bid covering Letter As per Annexure-10<br />
10. Firm registration certificate Copy <strong>of</strong> Supporting document as detailed in<br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
11. Pro<strong>of</strong> for being in operation for last Copy <strong>of</strong> Supporting document as detailed in<br />
three years<br />
12. Minimum turnover pro<strong>of</strong> and Positive<br />
net worth pro<strong>of</strong><br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
Copy <strong>of</strong> Supporting document as detailed in<br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
13. Service Tax Registration Certificate Copy <strong>of</strong> Supporting document as detailed in<br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
14. PAN Number pro<strong>of</strong> Copy <strong>of</strong> Supporting document as detailed in<br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
15. Experience <strong>of</strong> executing projects <strong>of</strong><br />
desired value as per <strong>RFP</strong><br />
Copy <strong>of</strong> Supporting document as detailed in<br />
<strong>RFP</strong> (Chapter Two : Eligibility criteria)<br />
Technical Bid Documents<br />
16. One Resume for each Key Job (Project As per format in Annexure-2<br />
Management-01,<br />
Database<br />
Administratioin -01, S<strong>of</strong>tware<br />
Architecture -01, s<strong>of</strong>tware<br />
development -03)<br />
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c) Commercial bid shall include the following documents: -<br />
S. No. Documents Type Document Format<br />
1. Covering Letter – Financial Bid On bidder’s letter head duly signed<br />
by authorized signatory<br />
2. Financial/ Price Bid As per BoQ (.XLS) on eProc website<br />
d) The bidder should ensure that all the required documents, as mentioned in this bidding<br />
document, are submitted along with the bid and in the prescribed format only. Non-submission<br />
<strong>of</strong> the required documents or submission <strong>of</strong> the documents in a different format/ contents may<br />
lead to the rejections <strong>of</strong> the bid proposal submitted by the bidder.<br />
e) Post-bid clarifications, if any, will be sought only once. Hence, bidders are advised to prepare and<br />
submit the bid accordingly and ensure that all the required documents are in place. Also,<br />
clarifications shall be sought only for the bid/ documents submitted and no new documents shall<br />
be accepted.<br />
4.3.5 Alternative Bids<br />
Alternative bids shall not be considered at all<br />
4.3.6 Bid Prices and Discounts<br />
4.3.6.1 The bid prices quoted by the bidder will comprise <strong>of</strong> the Rate quoted for whole scope <strong>of</strong><br />
work mentioned in <strong>RFP</strong> and as per the financial bid format (Annexure 8)<br />
4.3.6.2 Bidders are asked to carefully compute these rates as payments would be computed on<br />
the basis <strong>of</strong> these rates<br />
4.3.6.3 All the prices should be quoted only in Indian Rupees (INR) Currency<br />
4.3.6.4 The prices, once <strong>of</strong>fered, must remain fixed and must not be subject to escalation for<br />
any reason whatsoever within the period <strong>of</strong> contract. A proposal submitted with an<br />
adjustable price quotation or conditional proposal may be rejected as non-responsive<br />
4.3.6.5 The price should include all duties and taxes except service tax. Service tax shall be paid<br />
separately on actual basis on prevailing rates.<br />
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4.3.7 Period <strong>of</strong> Validity <strong>of</strong> Bids<br />
4.3.7.1 Bids shall remain valid for the Period as specified in the NIT from the date <strong>of</strong> bid<br />
submission as prescribed by the Tendering Authority. A Bid valid for a shorter period<br />
shall be rejected and treated as non-responsive.<br />
4.3.7.2 In exceptional circumstances, the Tendering Authority may solicit the Bidder’s consent<br />
to an extension <strong>of</strong> the period <strong>of</strong> validity. The request and the responses thereto shall be<br />
made in writing.<br />
4.3.8 Format and Signing <strong>of</strong> Bid<br />
4.3.8.1 The Technical bid and financial bid in PDF form shall be submitted on the website<br />
http://eproc.rajasthan.gov.in<br />
4.3.8.2 The bid shall be clearly typed as per the prescribed formats and shall be digitally signed<br />
by a person duly authorized to sign on behalf <strong>of</strong> the bidder, in token <strong>of</strong> acceptance <strong>of</strong> all<br />
the terms and conditions <strong>of</strong> the <strong>RFP</strong> Document.<br />
4.3.9 Deadline for the submission <strong>of</strong> Bids<br />
4.3.9.1 Bids must be submitted on the website http://eproc.rajasthan.gov.in no later than the<br />
date and time indicated in the NIT.<br />
4.3.9.2 Normally, the date <strong>of</strong> submission and opening <strong>of</strong> bids would not be extended. However,<br />
in exceptional circumstances or when the <strong>RFP</strong> Document is required to be substantially<br />
modified as a result <strong>of</strong> discussions in pre-bid conference and the time with the<br />
prospective bidders for preparation <strong>of</strong> bids appears insufficient, the date may be<br />
extended by Tendering Authority and addendum / corrigendum will be published and<br />
uploaded on the website.<br />
4.3.10 Delayed/ Late Bids<br />
4.3.10.1 The tendering authority shall not consider any bid that arrives after the deadline for<br />
submission <strong>of</strong> bids as indicated in the NIT. Any bid received by the tendering authority<br />
after the deadline for submission <strong>of</strong> bids shall be declared as late and will not be<br />
considered.<br />
4.3.11 Receipt <strong>of</strong> Tenders/ Bids<br />
4.3.11.1 Bids received by modes other than submission on http://eproc.rajasthan.gov.in website<br />
shall not be considered.<br />
4.3.12 Withdrawal, Substitution, and Modification <strong>of</strong> Bids<br />
4.3.12.1 A Bidder may withdraw, substitute, or modify its bid before freezing the bid document<br />
on e-tendering portal.<br />
4.3.13 Bid Opening<br />
4.3.13.1 The tendering authority shall conduct the bid opening at the date and time specified in<br />
the NIT.<br />
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4.3.13.2 All the bids received up to the specified time and date shall be opened by the members<br />
<strong>of</strong> the designated Procurement Committee after entering their corresponding<br />
credentials (login id and digital signatures) http://eproc.rajasthan.gov.in in the website.<br />
4.3.13.3 The representative <strong>of</strong> the bidder, who is present, shall sign a register evidencing their<br />
attendance. Financial bids will remain unopened and will be held in the custody <strong>of</strong> the<br />
Tendering Authority until the time <strong>of</strong> opening <strong>of</strong> the Financial Bids.<br />
4.3.13.4 The “Technical Bid” shall be opened first. The bids containing “Financial Bid” shall be<br />
opened later on the date and time intimated to the bidders who qualify in the<br />
evaluation <strong>of</strong> technical bids. The details <strong>of</strong> deposit <strong>of</strong> tender Cost, e-tendering fee and<br />
EMD with each bid shall be read out loudly.<br />
4.3.13.5 The financial bids <strong>of</strong> bidders who qualified in technical evaluation shall be opened at the<br />
notified time, date and place by the members <strong>of</strong> the designated Procurement<br />
Committee in the presence <strong>of</strong> the bidders or their representatives who choose to be<br />
present.<br />
4.3.13.6 The names <strong>of</strong> the firms, the rates given by them and conditions put, if any, shall be read<br />
out and recorded in tender opening register<br />
4.4 Evaluation and Comparison <strong>of</strong> Bids<br />
4.4.1 Evaluation <strong>of</strong> Technical Bids<br />
4.4.1.1 The Tendering Authority will examine the Technical bids to determine whether they are<br />
complete, Complete Tender / <strong>RFP</strong> document and its supporting have been properly<br />
signed, the required EMD, Tender Cost & e-tendering fee is enclosed, and the bids are in<br />
order and complete in all the respects<br />
4.4.1.2 Any bid found to be non-responsive for any reason or not meeting the minimum<br />
eligibility criteria as specified in Chapter-2 <strong>of</strong> the <strong>RFP</strong> document will be rejected by the<br />
Tendering Authority and will not be included for further consideration i.e. Financial Bid<br />
Evaluation process<br />
4.4.1.3 The Tender inviting authority may seek bonafide clarifications from the tenderer relating<br />
to the tender and supporting documents submitted by them during the evaluation <strong>of</strong><br />
the tender. During the initial examination the following factors shall be considered:<br />
<br />
<br />
<br />
Whether the tenderer met the eligibility criteria laid down in the tender document<br />
Whether the initial documents are duly signed<br />
Whether the tender is substantially responsive to the technical specifications said<br />
out in the <strong>RFP</strong> Document including the qualification <strong>of</strong> the manpower to be supplied<br />
4.4.1.4 For all responsive bids, resumes submitted for following job will be called for interview<br />
and evaluated.<br />
a. Project Management -01<br />
b. Database Administration -01<br />
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c. S<strong>of</strong>tware Architecture -01<br />
d. S<strong>of</strong>tware Development - 03<br />
4.4.1.5 Following marking scheme will be used for evaluating technical bid <strong>of</strong> a bidder.<br />
a. 20 marks each will be for Project Management, Database Adminstration and<br />
S<strong>of</strong>tware Architechture While 10 marks each will be for S<strong>of</strong>tware development<br />
i.e. total 90<br />
b. While evaluating a resource during interview marks will be given for a resource’s<br />
educational background, past experience, capacity to take initiatives, problem<br />
solving aptitude, zeal to learn and work etc.<br />
c. 10 marks will be for company experience and understanding <strong>of</strong> project<br />
a. 05 marks for handling large volume (preferably >= 1 TB) <strong>of</strong> digital data<br />
b. 05 marks for prior experience <strong>of</strong> UID project<br />
4.4.1.6 Bidder whose aggregate technical score is greater than 70 will be treated as technically<br />
qualified bidder.<br />
4.4.1.7 Post completion <strong>of</strong> the Technical evaluation process, the purchaser will declare the<br />
technically qualified Bidders and intimate the non-qualified bidders alongwith the<br />
reason for disqualification through eMail.<br />
4.4.2 Evaluation <strong>of</strong> Financial Bids<br />
4.4.2.1 The Purchase Officer shall prepare a comparative statement in tabular form and its<br />
report on evaluation <strong>of</strong> financial bids submitted by the technically qualified bidders. The<br />
financial <strong>of</strong>fers shall be evaluated and marked L 1, L2, L3 etc. L1 being lowest <strong>of</strong>fer and<br />
then others in ascending order<br />
4.4.2.2 The evaluation shall include all costs and all taxes and duties applicable to the bidder as<br />
per law <strong>of</strong> the Central / State <strong>Government</strong>/ Local Authorities.<br />
4.4.2.3 Conditional bids are liable to be rejected.<br />
4.4.2.4 The bid with lowest Financial (L1) i.e. “lowest price quoted” and as mentioned in the<br />
Financial Bid Table (as per Annexure 8) will be considered as the Successful bid i.e.<br />
Lowest Bid (L1 Bid)<br />
4.4.2.5 It shall be ensured that the <strong>of</strong>fer recommended for sanction is justifiable looking to the<br />
prevailing market rates <strong>of</strong> the services required to be procured.<br />
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4.4.2.6 In case <strong>of</strong> same lowest financial bid quoted by different bidders, the tendering authority<br />
reserves the right to give the work-order to the bidder (with same lowest values) on the<br />
basis <strong>of</strong> the following criteria:<br />
<br />
<br />
<br />
4.4.3 Confidentiality<br />
First Preference would be given to the Bidder, which are registered in the State <strong>of</strong><br />
<strong>Rajasthan</strong><br />
Second preference would be provided to the bidders, which have a local registered<br />
<strong>of</strong>fice in Jaipur (Need Supporting evidence for Pro<strong>of</strong> <strong>of</strong> Address w.e.f. 31 st March<br />
2011)<br />
In case both the above criteria are met, then the Purchaser shall have the right to<br />
award the contract to the Bidder that having highest Turnover<br />
4.4.3.1 Information relating to the examination, evaluation, comparison, and post qualification<br />
<strong>of</strong> bids, and recommendation <strong>of</strong> contract award, shall not be disclosed to bidders or any<br />
other persons not <strong>of</strong>ficially concerned with such process until publication <strong>of</strong> the<br />
Contract award.<br />
4.4.3.2 Any attempt by a bidder to influence the tendering authority or other <strong>of</strong>ficials in the<br />
examination, evaluation, comparison, and post qualification <strong>of</strong> the bids or Contract<br />
award decisions may result in the rejection <strong>of</strong> his bid.<br />
4.4.4 Correction <strong>of</strong> Errors<br />
4.4.4.1 Price Bids determined to be responsive will be checked by the Tendering Authority for<br />
any errors. If there is a discrepancy between the quoted rate in figures and the quoted<br />
rate in words, the rate in words will take precedence. Arithmetic errors will be rectified<br />
on the following basis. If there is a discrepancy between the unit rate and the total cost<br />
that is obtained by multiplying the unit rate and quantity, the unit rate multiplied by<br />
quantity shall prevail and the total cost will be corrected. If there is a discrepancy<br />
between the total bid amount and the sum <strong>of</strong> various costs, the sum <strong>of</strong> the various costs<br />
shall prevail and the total bid amount will be corrected.<br />
4.4.4.2 The amount stated in the Form <strong>of</strong> Financial Bid will be adjusted by the Tendering<br />
Authority in accordance with the above-mentioned point for the correction <strong>of</strong> errors<br />
and, shall be considered as binding upon the bidder. If the bidder does not accept the<br />
corrected amount <strong>of</strong> bid, its bid will be rejected, and the EMD shall be forfeited.<br />
4.4.5 Price Negotiation<br />
No price negotiation shall be held by the purchaser with a bidder with respect to a bid<br />
submitted by him.<br />
4.4.6 Disqualification<br />
Tendering authority may at its sole discretion and at any time during the processing <strong>of</strong> bid,<br />
disqualify any bidder/ bid from the bid process if the bidder: -<br />
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i. Has not submitted the bid in accordance with the <strong>RFP</strong> document.<br />
ii. Does not meet the minimum eligibility criteria as mentioned in the <strong>RFP</strong><br />
document.<br />
iii. During validity <strong>of</strong> the bid or its extended period, if any, increases his quoted prices<br />
iv. Has imposed conditions in his bid<br />
v. Has made misleading or false representations in the forms, statements and<br />
supportings submitted in pro<strong>of</strong> <strong>of</strong> the eligibility requirements.<br />
vi. Has submitted the bid after due date and time.<br />
vii. Is found to have a record <strong>of</strong> poor performance such as abandoning work, not<br />
properly completing the contract, inordinately delaying completion, being<br />
involved in litigation or financial failures, etc.<br />
viii. Has submitted bid which is not accompanied by required documentation and<br />
Earnest Money Deposit (EMD).<br />
ix. Has failed to provide clarifications related thereto, when sought.<br />
x. Has submitted more than one bid. This will cause disqualification <strong>of</strong> all bids<br />
submitted by such bidders including forfeiture <strong>of</strong> the EMD.<br />
xi. Who is found to canvass, influence or attempt to influence in any manner for the<br />
qualification or selection process, including without limitation, by <strong>of</strong>fering bribes<br />
or other illegal gratification shall be disqualified from the process at any stage.<br />
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Note: Bidders may specifically note that while processing the bid documents, if it found<br />
expressly or implied, that some bidders may have compounded in any manner whatsoever<br />
or otherwise joined to form a cartel resulting in delay/ holding up the processing <strong>of</strong> bids<br />
then the bidders so involved are liable to be disqualified for the contract as well as for a<br />
further period <strong>of</strong> two years from participation in any <strong>of</strong> the bids floated by any department,<br />
Govt. <strong>of</strong> <strong>Rajasthan</strong>. It may also be clarified that if need arises then Tendering authority<br />
would go in for appointment <strong>of</strong> outside party(s) to undertake the work under the<br />
captioned bid.<br />
4.4.7 Tendering authority’s Right to Accept / Reject any or all <strong>of</strong> the Bids<br />
4.4.7.1 The tendering authority reserves the right to accept or reject any bid, and to annul<br />
(cancel) the bidding process and reject all Bids at any time prior to Contract award,<br />
without thereby incurring any liability to the bidders.<br />
4.5 Award <strong>of</strong> Contract<br />
4.5.1 Acceptance <strong>of</strong> the Tender/ Bid and Notification <strong>of</strong> Award<br />
4.5.1.1 Prior to the expiration <strong>of</strong> the period <strong>of</strong> bid validity, the tendering authority shall notify<br />
the successful bidder, in writing, that its bid has been accepted.<br />
4.5.1.2 The tendering authority shall award the Contract to the bidder whose <strong>of</strong>fer has been<br />
determined to be the best bid and is substantially responsive to the <strong>RFP</strong> document,<br />
provided further that the bidder is determined to be qualified to perform the Contract<br />
satisfactorily.<br />
4.5.1.3 The acceptance <strong>of</strong> the bid may also be placed on website <strong>of</strong> DoIT&C for general<br />
information to all.<br />
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4.5.1.4 The EMD <strong>of</strong> the bidders whose bids could not be accepted shall be refunded soon after<br />
the agreement with the successful bidder is executed and his performance security<br />
deposit is obtained. Until a formal Contract is prepared and executed, the notification <strong>of</strong><br />
award shall constitute a binding Contract.<br />
4.5.2 Signing <strong>of</strong> Contract<br />
4.5.2.1 Promptly after notification <strong>of</strong> award, the tendering authority shall send to the successful<br />
bidder the Contract Agreement.<br />
4.5.2.2 Within Fifteen (15) days <strong>of</strong> receipt <strong>of</strong> the Letter <strong>of</strong> Intent/ Work Order from the<br />
tendering authority, the successful bidder shall sign, date, and return the Contract<br />
Agreement to the tendering authority.<br />
4.5.3 Performance Security Deposit (PSD)<br />
4.5.3.1 The selected bidder shall carry out the services in conformity with general pr<strong>of</strong>essionally<br />
and technically accepted norms relevant to such assignments that are required for the<br />
project and which are to the entire satisfaction <strong>of</strong> the Tendering Authority<br />
4.5.3.2 In the event <strong>of</strong> any deficiency in services, the selected bidder shall where possible,<br />
promptly re-provide the services at no additional fees to DoIT&C<br />
4.5.3.3 Successful bidder shall have to deposit the requisite Performance Security Deposit prior<br />
to signing <strong>of</strong> agreement<br />
4.5.3.4 The selected bidder shall furnish to DoIT&C a performance security amounting to five<br />
percent (5%) <strong>of</strong> the total order value valid for the entire contract period (with a grace<br />
period <strong>of</strong> three months) in form <strong>of</strong> unconditional and irrevocable Demand Draft / KVP /<br />
Cash / Bankers Cheque / Cash through Treasury Challan deposited under head “8843-<br />
Civil Deposit 103-Security Deposit” / Post <strong>of</strong>fice savings bank Pass Books / Defence<br />
Savings Certificates or any other saving instruments under National Saving schemes for<br />
promotion <strong>of</strong> small saving issued by post <strong>of</strong>fice in <strong>Rajasthan</strong>, if the same can be pledged<br />
under the relevant rules. They shall be accepted at their standard value at the time <strong>of</strong><br />
tender and formally transferred in the name <strong>of</strong> Purchase Officer before submission <strong>of</strong><br />
Tenders with the sanction <strong>of</strong> Head Post Master<br />
4.5.3.5 The selected bidder can also submit the Performance Bank Guaranty issued by a<br />
Nationalized / Schedule Commercial Bank payable at Jaipur valid for the entire contract<br />
period (with a grace period <strong>of</strong> three months) for an amount <strong>of</strong> 50% <strong>of</strong> the Performance<br />
Security Deposit in lieu <strong>of</strong> Cash / demand draft / Bankers Cheque / receipted copy <strong>of</strong><br />
challan in appropriate cases towards Performance Bank Guaranty. The Performance<br />
Bank Guarantee shall be submitted as per the format specified in Annexure-9<br />
4.5.3.6 Failure <strong>of</strong> the selected bidder to comply with the requirements shall constitute sufficient<br />
grounds for the annulment <strong>of</strong> the award and forfeiture <strong>of</strong> the Performance Security<br />
4.5.3.7 No interest will be paid by DoIT&C on the Performance security deposit<br />
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4.5.4 Forfeiture <strong>of</strong> Performance Security Deposit<br />
Forfeiture <strong>of</strong> Performance Security Deposit: Security amount in full or part may be forfeited<br />
in the following cases:<br />
4.5.4.1 When the terms and conditions <strong>of</strong> contract is breached / infringed<br />
4.5.4.2 If the Bidder fails to carry out the work satisfactorily<br />
4.5.4.3 When contract is being terminated due to non-performance <strong>of</strong> the Successful Bidder<br />
4.5.4.4 Notice <strong>of</strong> reasonable time will be given in case <strong>of</strong> forfeiture <strong>of</strong> security deposit. The<br />
decision <strong>of</strong> the Purchase Officer in this regard shall be final<br />
4.5.5 Release <strong>of</strong> Performance Security<br />
4.5.5.1 The security / performance Security deposited at the time <strong>of</strong> signing <strong>of</strong> the contract will<br />
be returned back after 1 month <strong>of</strong> successful completion <strong>of</strong> the contract / project<br />
period/closure <strong>of</strong> project.<br />
4.5.6 Reservation <strong>of</strong> Rights<br />
To take care <strong>of</strong> unexpected circumstances, DOIT&C shall reserve the rights for the following:<br />
4.5.6.1 Extend the closing date for submission <strong>of</strong> the bid proposals.<br />
4.5.6.2 Amend the bidding requirements at any time prior to the closing date, with the<br />
amendment being notified to prospective bidders.<br />
4.5.6.3 Seek information from or negotiate with one or more <strong>of</strong> the bidders on any issue at any<br />
time and to continue to negotiate with one or more <strong>of</strong> the bidders.<br />
4.5.6.4 Discontinue negotiations at any time with any bidder.<br />
4.5.6.5 Allow a bidder to change its Technical proposal if the same opportunity is given to all<br />
bidders.<br />
4.5.6.6 To accept any bid not necessarily the lowest, reject any bid without assigning any<br />
reasons and accept bid for all or anyone or more <strong>of</strong> the articles for which bid has been<br />
invited or distribute items <strong>of</strong> stores to more than one bidder.<br />
4.5.6.7 Terminate or abandon the bidding procedure or the entire project whether before or<br />
after the receipt <strong>of</strong> bid proposals.<br />
4.5.6.8 Seek the advice <strong>of</strong> external consultants to assist DoIT&C in the evaluation or review <strong>of</strong><br />
proposals.<br />
4.5.6.9 Make enquiries <strong>of</strong> any person, company or organization to ascertain information<br />
regarding the bidder and its proposal.<br />
4.5.6.10 Reproduce for the purposes <strong>of</strong> the procedure the whole or any portion <strong>of</strong> the proposal<br />
despite any copyright or other intellectual property right that may subsist in the<br />
proposal.<br />
Note: Direct or indirect canvassing on the part <strong>of</strong> the bidder or his representative would lead to<br />
disqualification.<br />
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A. General Conditions <strong>of</strong> the Bid<br />
1) Relation between the Parties<br />
CHAPTER-5: TERMS AND CONDITIONS OF THE BID<br />
The Successful Bidder, subject to this Contract, has complete charge <strong>of</strong> Personnel<br />
performing the Services and shall be fully responsible for the Services performed by<br />
them or on their behalf<br />
2) Law Governing Contract<br />
This Contract, its meaning and interpretation, and the relation between the Parties<br />
shall be governed by the Applicable Law and as per the terms and condition <strong>of</strong> the<br />
<strong>RFP</strong><br />
3) Authorized representative<br />
Any action required or permitted to be taken, and any document required or<br />
permitted to be executed, under this Contract by the purchaser or the Successful<br />
Bidder may be taken or executed by the <strong>of</strong>ficials as specified below:<br />
<br />
<br />
For the purchaser : Secretary and Commissioner, DOIT&C, GoR<br />
For the Successful Bidder: The Authorized signatory <strong>of</strong> the Successful Bidder<br />
4) Confidential Information<br />
a) As used herein, the term “confidential Information” means any information, including<br />
information created by or for the other party, whether written or oral, which relates to<br />
internal controls, computer or data processing programs, algorithms, electronic data<br />
processing applications, routing, Security and IP Policy, subroutines, techniques or<br />
systems or information concerning the business or financial affairs and methods <strong>of</strong><br />
operation or proposed methods <strong>of</strong> operation, accounts, transactions, proposed<br />
transactions or security procedures <strong>of</strong> either party or any <strong>of</strong> its affiliates, or any client <strong>of</strong><br />
either party, except such information which is in the public domain at the time <strong>of</strong> its<br />
disclosure or thereafter enters the public domain other than as a result <strong>of</strong> a breach <strong>of</strong><br />
duty on the part <strong>of</strong> the party receiving such business process and methods used by the<br />
bidder in rendering the services.<br />
b) At all times during the performance <strong>of</strong> the Services, the parties shall abide by all<br />
applicable security rules, policies, standards, guidelines and procedure. The receiving<br />
party should note that before any <strong>of</strong> its employees or assignees is given access to the<br />
Confidential Information, each employee and assignees shall agree to be bound by the<br />
term <strong>of</strong> this agreement and such rules, policies, standards, guidelines and procedure by<br />
its employees or agents.<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
c) The receiving party should not disclose to any other party and keep confidential the<br />
terms and conditions <strong>of</strong> this contract agreement, any amendment there<strong>of</strong>, and any<br />
attachment or annexure here<strong>of</strong>.<br />
d) The obligations <strong>of</strong> confidentiality under this section shall survive rejections <strong>of</strong> the<br />
contract.<br />
5) Loss <strong>of</strong> Revenue to the Tendering Authority<br />
a) The bidder shall be vicariously liable to indemnify the Tendering Authority in case <strong>of</strong> any<br />
misuse <strong>of</strong> data/ information by the bidder, deliberate or otherwise, which comes into<br />
the knowledge <strong>of</strong> the Tendering Authority during the performance or prevalence <strong>of</strong> the<br />
contract.<br />
6) Currency <strong>of</strong> Payment<br />
a) Payment shall be made in Indian Rupees only.<br />
7) Contract Amendments<br />
a) No variation in or modification <strong>of</strong> the terms <strong>of</strong> the Contract shall be made except by<br />
written amendment signed by both the parties i.e. the Bidder and the Tendering<br />
Authority.<br />
8) Notification <strong>of</strong> award<br />
a) Prior to the expiration <strong>of</strong> the period <strong>of</strong> the bid validity, the Tendering Authority will<br />
notify the successful bidder in writing that its bid has been accepted.<br />
b) The notification <strong>of</strong> award will constitute the formation <strong>of</strong> contract.<br />
c) Upon the successful bidder's furnishing <strong>of</strong> performance security, the Tendering<br />
Authority will notify each unsuccessful bidder and will discharge their EMD.<br />
9) Period <strong>of</strong> Contract<br />
The Contract / Project Period shall commence from the date <strong>of</strong> issue <strong>of</strong> work order<br />
and up till 18 months <strong>of</strong> Project Management Consulting Services, which can be<br />
extended further for another One (01) year based on the same terms and conditions<br />
and satisfactory performance <strong>of</strong> the Bidder. However, this Extension will be sole<br />
discretion <strong>of</strong> DOIT&C.<br />
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10) Force Majeure<br />
a) Notwithstanding the provisions <strong>of</strong> contract, the bidder shall not be liable for forfeiture<br />
<strong>of</strong> its performance security, or termination for default, if and to the extent that, its delay<br />
in performance or other failure to perform its obligations under the contract is the result<br />
<strong>of</strong> an event <strong>of</strong> Force Majeure.<br />
b) For Purposes <strong>of</strong> this clause, "Force Majeure "means an event beyond the control <strong>of</strong> the<br />
bidder and not involving the bidder's fault or negligence and not foreseeable. Such<br />
events may include but are not restricted to acts <strong>of</strong> the purchaser either in its sovereign<br />
or contractual capacity, wars or revolutions, fires, floods, epidemics, quarantine<br />
restrictions and freight embargoes.<br />
c) If a Force Majeure situation arises, the bidder shall promptly notify the purchaser in<br />
writing <strong>of</strong> such conditions and the cause there<strong>of</strong>. Unless otherwise directed by the<br />
purchaser in writing the bidder shall continue to perform its obligations under the<br />
contract as far as is reasonably practical and shall seek all prevented by the force<br />
majeure event.<br />
11) Termination for insolvency<br />
a) The purchaser may at any, by giving 15 days prior, written notice to the bidder,<br />
terminate the contract, without compensation to the bidder, if the bidder becomes<br />
bankrupt or otherwise insolvent provided that such termination will not prejudice or<br />
affect any right <strong>of</strong> action or remedy which has accrued or will accrue thereafter to the<br />
purchaser.<br />
12) Termination for Convenience<br />
a) The purchaser, may, by giving 30 days prior, written notice sent to the bidder, terminate<br />
the contract, in whole or in part at any time for its convenience. The notice <strong>of</strong><br />
termination shall specify that termination is for the Purchaser's convenience, the extent<br />
to which performance <strong>of</strong> work under the Contract is terminated and the date upon<br />
which such termination becomes effective.<br />
13) Payment upon termination<br />
Upon termination <strong>of</strong> this Contract, the Purchaser shall make the following payments<br />
due to the Successful Bidder (after <strong>of</strong>fsetting against these payments any amount<br />
that may be due from the Successful Bidder to the Purchaser):<br />
(a) Remuneration for Services satisfactorily performed prior to the effective date <strong>of</strong><br />
termination;<br />
(b) Reimbursable expenditures pursuant to clause for expenditures actually<br />
prior to the effective date <strong>of</strong> termination; and<br />
incurred<br />
(c) Except in the case <strong>of</strong> termination pursuant to, “By the Successful Bidder” here<strong>of</strong>,<br />
reimbursement <strong>of</strong> any reasonable cost incident to the prompt and orderly<br />
termination <strong>of</strong> the Contract.<br />
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14) Use <strong>of</strong> Contract Documents and Information<br />
a) The bidder shall not, without the purchaser's prior written consent, disclose the<br />
contract, or any provision there<strong>of</strong>, or any specification, plan, drawing, pattern, sample<br />
or information furnished by or on behalf <strong>of</strong> the purchaser in connection therewith, to<br />
any person other than a person employed by the bidder performance <strong>of</strong> the contract.<br />
Disclosure to any such employed person shall be made in confidence and shall extend<br />
only so far, as may be necessary for purposes <strong>of</strong> such performance.<br />
b) The bidder shall not, without the purchaser's prior written consent, make use <strong>of</strong> any<br />
document or information enumerated in this document except for purposes <strong>of</strong><br />
performing the contract.<br />
c) Any document, other than the contract itself, shall remain the property <strong>of</strong> the Purchaser<br />
and shall be returned (in all copies) to the purchaser on completion <strong>of</strong> the Bidder's<br />
performance under the contract, if so required by the purchaser.<br />
15) Arbitration<br />
a) In the case <strong>of</strong> dispute arising upon or in relation to or in connection with the contract<br />
between the Purchaser and the Supplier, which has not been settled amicably, any party<br />
can refer the dispute for Arbitration under (Indian) Arbitration and Conciliation Act,<br />
1996. Such disputes shall be referred to an Arbitral Tribunal consisting <strong>of</strong> 3 (three)<br />
arbitrators, one each to be appointed by the Purchaser and the Supplier, the third<br />
arbitrator shall be chosen by the two arbitrators so appointed by the parties and shall<br />
act as Presiding Arbitrator. In case <strong>of</strong> failure <strong>of</strong> the two arbitrators, appointed by the<br />
parties to reach a consensus regarding the appointment <strong>of</strong> the third arbitrator within a<br />
period <strong>of</strong> 30 days from the date <strong>of</strong> appointment <strong>of</strong> the two arbitrators, the Presiding<br />
arbitrator shall be appointed by Principal Secretary, IT&C. The Arbitration and<br />
Conciliation Act, 1996 and any statutory modification or re-enactment there<strong>of</strong>, shall<br />
apply to these arbitration proceedings.<br />
b) Arbitration proceedings shall be held in India at Jaipur and the language <strong>of</strong> the<br />
arbitration proceedings and that <strong>of</strong> all documents and communications between the<br />
parties shall be English.<br />
c) The decision <strong>of</strong> the majority <strong>of</strong> arbitrators shall be final and binding upon both parties.<br />
The expenses <strong>of</strong> the arbitrators as determined by the arbitrators shall be shared equally<br />
by the Purchaser and the Supplier. However, the expenses incurred by each party in<br />
connection with the preparation, presentation shall be borne by the party itself. All<br />
arbitration awards shall be in writing and shall state the reasons for the award.<br />
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B. Terms <strong>of</strong> Payment<br />
1) Terms <strong>of</strong> Payments<br />
a) The payment will be made on quarterly basis based upon acceptance <strong>of</strong> the Project<br />
Deliverables submitted by the selected Bidder<br />
b) The Bidder needs to submit the invoice in triplicate<br />
c) The Selected bidder shall submit the requisite Project deliverables as per the frequency<br />
mentioned under Section 3.10 in this <strong>RFP</strong> Document<br />
d) If the deliverables submitted / work performed by the selected bidder is not as per the<br />
Scope <strong>of</strong> Work / requirement <strong>of</strong> the project, payments shall not be released to the<br />
Selected Bidder. This is without prejudicing the Purchaser’s right to levy any Penalties as<br />
per <strong>RFP</strong>. In such case, the payment will be released to the Selected Bidder only after it<br />
re-submits the deliverable / performs work and which is accepted by the Purchaser<br />
e) Penalty and LD, if any, shall be deducted from the due payments<br />
C. Conditions relating to E-Procurement<br />
1) Bidders are advised to visit the http://www.eproc.rajasthan.gov.in and follow the<br />
guidelines for registration and submission <strong>of</strong> e-tender for the bid<br />
2) It is advised that bidders should submit their bids well in advance <strong>of</strong> the last date <strong>of</strong> bid<br />
submission. DOIT&C shall not be liable for any problems faced by the bidder during<br />
submission at the last moment. Extension <strong>of</strong> deadline / permission to include bids not<br />
submitted on the website because <strong>of</strong> above mentioned reasons will not be considered<br />
3) Bidders should register on the site http://www.eproc.rajasthan.gov.in and follow the<br />
process prescribed for e-tendering. Bids should be submitted online. Bids submitted in<br />
physical copy (Offline method) will not be considered for evaluation and will be rejected<br />
4) For financial bids, bidders should download “Financial Bid Format” uploaded on the<br />
website as a part <strong>of</strong> the bid and fill details without any modification to the template<br />
5) Any tampering/ change made in the downloaded “Financial Bid Format” format will not be<br />
accepted by the website while uploading<br />
6) Bidder needs to have a valid class 2 or class 3 digital signature certificate to participate in<br />
the e-tendering process<br />
7) Bidder needs to digitally sign all the documents which are submitted as a part <strong>of</strong> their bid.<br />
8) DOIT&C will not be responsible for the rejection <strong>of</strong> bids in case <strong>of</strong> non compliance to e-<br />
tendering process<br />
9) Bidders need to upload all the documents as given in the technical cover <strong>of</strong> the tender<br />
(Details are also given in Annexure 2 <strong>of</strong> the tender document uploaded)<br />
10) Any corrigendum will be published on the website http://eproc.rajasthan.gov.in and will be a<br />
part <strong>of</strong> this bid. Bidders should look on this website regularly for updates, details related to<br />
the bid<br />
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11) Bids shall be opened online however bidder may choose to attend the bid opening at the<br />
DOIT&C <strong>of</strong>fice<br />
12) Bidders should submit their EMD, tender document fee and e-tender processing fee as<br />
given in NIT<br />
13) Bidders should be careful while uploading the necessary documents on the website.<br />
Documents related to technical cover shall only be uploaded in the technical cover and<br />
related to financial bids shall be uploaded in the financial cover<br />
14) For filling the financial bid refer to Instruction for filling Financial Bid in e-tendering portal<br />
given in the Annexure 8, Financial bid format.<br />
15) Other Terms <strong>of</strong> Conditions<br />
a) The bidder shall not assign or sub-let his contract or any substantial part there<strong>of</strong> to any<br />
other agency<br />
b) The bidder shall pay the expenses <strong>of</strong> stamp duty for execution <strong>of</strong> agreement<br />
c) If a bidder imposes conditions which are in addition to or in conflict with the conditions<br />
mentioned herein, his bid is liable to summary rejection. In any case none <strong>of</strong> such<br />
conditions will be deemed to have been accepted unless specifically mentioned in the<br />
letter <strong>of</strong> acceptance <strong>of</strong> bid issued by the Purchase Officer<br />
d) Any bid received by the Purchase Authority after the deadline for submission <strong>of</strong> bids will<br />
be rejected & not to be considered and may be returned unopened to the bidder.<br />
D. Special Conditions <strong>of</strong> the Bid<br />
1) Price Validity<br />
a) The quoted rate will remain unchanged during the entire contract period. However the<br />
Contract may be extended further for another One (01) Year on the basis <strong>of</strong> same terms<br />
and conditions.<br />
2) In-house development model<br />
<br />
<br />
<br />
<br />
The selected Resources will be deployed at DOIT&C,Jaipur.<br />
The Resource has to follow the working hours, working days and public Holidays <strong>of</strong><br />
<strong>Government</strong> <strong>of</strong> <strong>Rajasthan</strong>. However resource shall be available on a holiday if so is<br />
required by the purchaser. No extra payments will be made for working on<br />
extended hours / Saturdays / Sundays / Holidays to meet the committed/required<br />
time schedules<br />
For special events like Site Visit, Non-availability <strong>of</strong> Bio-metric application etc, the<br />
resources would be responsbile to submit written application and take approval<br />
from OIC for that particular days.<br />
Resource shall get prior approval <strong>of</strong> purchaser before leaving headquarter, even if<br />
it is on a holiday<br />
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3) Penalty<br />
Maximum 20% <strong>of</strong> quarterly payment may be deducted in penalty for a quarter. An<br />
upper cap <strong>of</strong> 15% <strong>of</strong> total project purchase order can be levied as penalty in complete<br />
project duration.<br />
a) Penalty for replacement / Exit <strong>of</strong> a resource<br />
<br />
<br />
<br />
<br />
Replacement <strong>of</strong> resources shall generally not be allowed. The replacement <strong>of</strong><br />
resource by bidder will be allowed (with penalty) only in case, the resource leaves<br />
the organization by submitting resignation with the present employer.<br />
In case <strong>of</strong> failure to meet the standards <strong>of</strong> the purchaser, (which includes<br />
efficiency, cooperation, discipline and performance) bidder may be asked to<br />
replace the resource without any penalty for replacement/exit.<br />
The replaced resource will be accepted by the purchaser (DoIT&C) only if he fulfills<br />
the minimum eligibility criteria as per <strong>RFP</strong> and is found suitable to the satisfaction<br />
<strong>of</strong> the purchaser. The outgoing resource should complete the knowledge transfer<br />
with the replaced resource as per the satisfaction <strong>of</strong> the purchaser (DoIT&C). The<br />
bidding firm shall be allowed 15 days to replace the resource.<br />
The penalty per resource would be imposed in case <strong>of</strong> exit/replacement <strong>of</strong><br />
resource from the project within below mentioned period starting from the date <strong>of</strong><br />
deployment <strong>of</strong> respective resource:<br />
1. Within 6 Month: Rs. 30,000 (Rupees Thirty Thousand Only) per resource<br />
2. After 6 Months and upto 1 Year: Rs. 20,000 (Rupees Ten Thousand) per<br />
Resource<br />
3. After 1 Year: Rs. 10,000 (Rupees Ten Thousand) per Resource<br />
<br />
Purchaser is free to relieve any resource (apart from minimum committed<br />
numbers) at any time (beyond minimum committed period) during contract period<br />
without any penalty by serving 15 days advance notice to supplier.<br />
b) Penalty for Short Supply <strong>of</strong> Resources / Absence<br />
<br />
<br />
In the case <strong>of</strong> short supply <strong>of</strong> resources / absence (apart from <strong>Government</strong><br />
Holidays) <strong>of</strong> a resource during project period, no payment will be made for the<br />
days a resource is absent (Per day payment will be calculated by dividing job month<br />
rate divided by 20)<br />
In addition a penalty as calculated in subsection 5 below (Penalty per day (for non<br />
supply or absence above allowed leave <strong>of</strong> a resource)) per working day per<br />
resource will be levied on such absence / shortage <strong>of</strong> supply without prior approval<br />
from OIC<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
<br />
Penalty would be deducted from the applicable payments. All applicable penalties<br />
will be in addition to liquidated damages as described in Section below.<br />
c) Penalty for non submission <strong>of</strong> deliverables<br />
<br />
4) Liquidity Damages<br />
A penalty <strong>of</strong> Rs 5000/- per deliverable will be imposed in case firm fails to submit<br />
deliverables as defined in <strong>RFP</strong><br />
In case <strong>of</strong> delay in commencement <strong>of</strong> services (Deployment within the prescribed time limit<br />
i.e. 20 days from the Date <strong>of</strong> issuance <strong>of</strong> work order) <strong>of</strong> all the resources as mentioned in<br />
the <strong>RFP</strong> document, liquidated damages (LD) shall be imposed on the basis <strong>of</strong> following<br />
percentages, calculated on the basis <strong>of</strong> calculated Job-Month rate <strong>of</strong> specific resource<br />
category (s) multiplied by 18 months:<br />
No Condition LD %<br />
a. Delay <strong>of</strong> less than or equal to 5 Calendar Days 2.5 %<br />
b. Delay exceeding 5 Calendar Days but less than equal to 10<br />
Calendar Days<br />
c. Delay exceeding 10 Calendar Days but less than equal to 15<br />
Calendar Days<br />
d. Delay exceeding 15 Calendar Days but less than equal to 20<br />
Calendar Days<br />
5.0 %<br />
7.5 %<br />
10.0 %<br />
a. LD would be imposed, if the Bidder does not deploy a resource within stipulated<br />
time period<br />
b. Fraction <strong>of</strong> a day in reckoning period in supplies shall be eliminated if it is less than<br />
half a day<br />
c. If the Successful Bidder requires an extension <strong>of</strong> time in completion <strong>of</strong> contractual<br />
supply on account <strong>of</strong> occurrence <strong>of</strong> any hindrance, he shall apply in writing to the<br />
authority, which has placed the supply order, for the same immediately on<br />
occurrence <strong>of</strong> the hindrance but not after the stipulated date <strong>of</strong> completion <strong>of</strong><br />
supply<br />
d. Delivery period may be extended with or without liquidated damages if the delay is<br />
on account <strong>of</strong> hindrances beyond the control <strong>of</strong> the bidder.<br />
e. Also Liquidated Damages would be deducted from the quarterly due payment.<br />
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5) Methodology to be followed for Rate calculation for deployment <strong>of</strong> resources/ additional<br />
resources (if required) or decrease in number <strong>of</strong> resources (if required)<br />
a. Job-Unit Calculation Method:<br />
Job<br />
Number <strong>of</strong><br />
Resources<br />
Weightage<br />
<strong>of</strong> the<br />
Resource<br />
Total<br />
Weightage<br />
Deployment<br />
Period<br />
(In Months)<br />
Total<br />
Job-units<br />
N W i N x W i T MU<br />
Project<br />
Management<br />
1 3.5 3.5 18 63<br />
Database<br />
Administration<br />
1 3 3 18 54<br />
S<strong>of</strong>tware<br />
Architecture<br />
1 3 3 18 54<br />
S<strong>of</strong>tware<br />
Development<br />
3 1.75 5.25 18 94.5<br />
Project Information<br />
assistance<br />
3 1 3 18 54<br />
Total Number <strong>of</strong> Resources to<br />
Total Job Units (∑MU)=<br />
be Deployed (∑N) =9<br />
319.5<br />
Total<br />
Quot<br />
ed<br />
Value<br />
V<br />
<br />
<br />
<br />
Working Days per Month (D) = 20 Days<br />
Job-month rate <strong>of</strong> resource / additional resource= [(Total Quoted Value /Total Job<br />
Units) x Weight <strong>of</strong> the Staff] = [(V / ∑MU) x W i ]<br />
Penalty per day (for non supply or absence above allowed leave <strong>of</strong> a resource) = (Jobmonth<br />
rate <strong>of</strong> resource/20) * 0.2<br />
6) Sample example for calculation <strong>of</strong> Job-month rate <strong>of</strong> additional resource:<br />
If any Bidder submits Financial Bid for Rs. 60,00,000 /- as the Total Quoted Value, the Job-<br />
Month Rate would be calculated for an “Project Management” as mentioned below:<br />
[(V / ∑MU) x W i ] = [(6000000/319.5) x 3.5] = Rs. 65,727.69 /-<br />
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Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
7) Sample example for calculating penalty per day :<br />
Let job month for above resource is Rs. 65,727.69 /-<br />
So Penalty per day = (65,727.69 / 20 ) * 0.2 = Rs. 657.27<br />
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ANNEXURE-1<br />
QUALIFICATION AND EXPERIENCE OF THE RESOURCES REQUIRED FOR TASK<br />
Sl.<br />
N<br />
o.<br />
Job<br />
1. Project<br />
Management<br />
2. Database<br />
Administration<br />
3. S<strong>of</strong>tware<br />
Architecture<br />
Essential<br />
Qualifications<br />
Full time B.E. / B.Tech (in IT /<br />
Computer Science / Computer<br />
Engg) / MCA and Full time MBA<br />
from recognized institutes<br />
At least 7 Year <strong>of</strong> total<br />
experience in IT Consulting and<br />
Project Management<br />
At least 2 years relevant<br />
experience <strong>of</strong> Project<br />
Management in Application<br />
Development, Customization<br />
and Implementation in a CMMI<br />
Level 3 Firm<br />
Full time B.E. / B. Tech (in IT /<br />
Computer Science / Computer<br />
Engg ) / MCA from recognized<br />
Institutes<br />
<br />
<br />
Atleast 5 year total experience<br />
in s<strong>of</strong>tware development field<br />
At Least 2 years <strong>of</strong> experience<br />
as DBA in a CMMI Level 3 Firm<br />
Full time B.E. / B. Tech (in IT /<br />
Computer Science / Computer<br />
Engg ) / MCA from recognized<br />
Institutes<br />
<br />
Atleast 5 year total experience<br />
in s<strong>of</strong>tware development field<br />
<br />
<br />
<br />
Desirable/Additional<br />
Experience in Project<br />
Management / IT<br />
Consulting / S<strong>of</strong>tware<br />
Development and<br />
implementation <strong>of</strong><br />
eGovernance<br />
initiatives is desirable<br />
MSCE / MCP / SQL<br />
Server certification<br />
desirable<br />
Experience in handling<br />
very large databases<br />
Hands-on experience<br />
on MS SQL Server<br />
2008 R2 Database<br />
Platform (Installation,<br />
Configuration,<br />
Performance Tuning,<br />
Troubleshooting,<br />
Backup/ Restore, Data<br />
Migration, Query<br />
Processing etc.)<br />
Experience in<br />
designing and coding<br />
for handling very large<br />
databases<br />
Page 43 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
Sl.<br />
N<br />
o.<br />
Job<br />
<br />
Qualifications<br />
At Least 2 years <strong>of</strong> experience<br />
as s<strong>of</strong>tware architect in a CMMI<br />
Level 3 Firm<br />
4. S<strong>of</strong>tware<br />
Development<br />
Full time B.E. / B. Tech (in IT /<br />
Computer Science / Computer<br />
Engg ) / MCA from recognized<br />
Institutes<br />
<br />
Experience in coding<br />
for handling large<br />
databases<br />
<br />
At Least 3 years <strong>of</strong> experience<br />
as s<strong>of</strong>tware developer<br />
Pr<strong>of</strong>icient in Java for Two<br />
resources<br />
<br />
Pr<strong>of</strong>icient in DotNet for One<br />
resources<br />
5. Information<br />
Assistance<br />
<br />
<br />
<br />
Any Full time Graduate and<br />
Certification course in<br />
Computer / Application<br />
S<strong>of</strong>tware etc.<br />
At Least 2 year <strong>of</strong> experience in<br />
using MS Office tools.<br />
Atleast one resource (out <strong>of</strong><br />
three) should be pr<strong>of</strong>icient in<br />
typing in hindi.<br />
Experience in Data<br />
Entry with minimum<br />
typing speed <strong>of</strong><br />
minimum 20 words<br />
per minute<br />
Pr<strong>of</strong>iciency in MS<br />
Office Tools (exposure<br />
towards, Word, Excel)<br />
Page 44 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
ANNEXURE-2<br />
CURRICULUM VITAE FOR PROPOSED JOBS<br />
Proposed Job [One resource shall be nominated for each position]:<br />
(Please write whether applied for Project Management / S<strong>of</strong>tware Development /S<strong>of</strong>tware<br />
Architecture/ Project Information Assistance )<br />
Name <strong>of</strong> Firm [Insert name <strong>of</strong> firm proposing the staff]: _______________<br />
Name <strong>of</strong> Staff [Insert full name]: _________________<br />
Date <strong>of</strong> Birth: _________<br />
Nationality: ________<br />
Education [Indicate college/university and other specialized education <strong>of</strong> staff member, giving<br />
names <strong>of</strong> institutions, degrees obtained, and dates <strong>of</strong> obtainment]: ___________________<br />
Membership <strong>of</strong> Pr<strong>of</strong>essional Associations: ____________<br />
Other Training [Indicate significant training since degree]: ________<br />
Languages [For Hindi and English language indicate pr<strong>of</strong>iciency: good, fair, or poor in speaking,<br />
reading, and writing]: _____________<br />
Employment Record [Starting with present position, list in reverse order every employment held<br />
by staff member since graduation, giving for each employment (see format here below): dates <strong>of</strong><br />
employment (Exact dates), name <strong>of</strong> employing organization, positions held.]:<br />
____________________________<br />
From [Year]: To [Year]: ________ to _______ (Exact Dates)<br />
Employer: __________<br />
Positions held: ____________<br />
Page 45 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
Detailed Tasks Assigned<br />
[List all tasks to be<br />
performed under this<br />
assignment]<br />
Work Undertaken that Best Illustrates Capability to Handle the<br />
Tasks Assigned<br />
[Among the assignments in which the staff has been involved,<br />
indicate the following information for those assignments that best<br />
illustrate staff capability to handle the tasks listed under point 11.]<br />
Name <strong>of</strong> assignment or project:<br />
Year:<br />
Location:<br />
Client:<br />
Main project features:<br />
Positions held:<br />
Activities performed:<br />
Certification:<br />
I, the undersigned, certify that to the best <strong>of</strong> my knowledge and belief, this CV correctly describes<br />
me, my qualifications, and my experience. I understand that any wilful misstatement described<br />
herein may lead to my disqualification or dismissal, if engaged.<br />
Page 46 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
ANNEXURE-3<br />
PRE-BID QUERIES FORMAT<br />
Name <strong>of</strong> the Company/Firm:<br />
Tender Cost Receipt No. __________________Dated____________for Rs. ________________/-<br />
Name <strong>of</strong> Person(s) Representing the Company/ Firm:<br />
Name <strong>of</strong> Person Designation Email-ID(s) Tel. Nos. & Fax Nos.<br />
Company/Firm Contacts:<br />
Contact Person(s) Address for<br />
Correspondence<br />
Email-ID(s)<br />
Tel. Nos. & Fax Nos.<br />
Query / Clarification Sought:<br />
S.No.<br />
<strong>RFP</strong> Page<br />
No.<br />
<strong>RFP</strong><br />
No.<br />
Rule<br />
Rule Details Query/ Suggestion/<br />
Clarification<br />
Note: - Queries must be strictly submitted only in the prescribed format (.XLS/<br />
.XLSX/DOC/DOCX/.PDF). Queries not submitted in the prescribed format will not be considered/<br />
responded at all by the tendering authority. Also, kindly attach the coloured scanned copy <strong>of</strong> the<br />
receipt towards the submission <strong>of</strong> the bid document fee.<br />
Page 47 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
1) Addressed to:<br />
Name <strong>of</strong> the Tendering Authority<br />
Address<br />
ANNEXURE-4<br />
Application FORM / Covering Letter<br />
Secretary and Commissioner<br />
Telephone 0141- 5101313, 2229394<br />
Department <strong>of</strong> IT & C<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
Tele Fax 0141-2228701<br />
Email<br />
uid@rajasthan.gov.in (clearly mention the NIT no. in<br />
the subject <strong>of</strong> the mail)<br />
2) Firm Details:<br />
Name <strong>of</strong> Firm<br />
Name <strong>of</strong> Authorized Signatory,<br />
Designation and Endorsed Signature<br />
Registered Office Address<br />
Address <strong>of</strong> the Firm<br />
Year <strong>of</strong> Establishment<br />
Type <strong>of</strong> Firm<br />
Put Tick( ) mark<br />
Telephone Number(s)<br />
Public Limited<br />
Private<br />
Limited<br />
Partnership<br />
Email Address/ Web Site Email: Web-Site:<br />
Fax No.<br />
Mobile Number<br />
Certification/Accreditation/Affiliation,<br />
if Any<br />
Mobile:<br />
Proprietary<br />
Firm<br />
3) The requisite tender Cost amounting to Rs. ________/- (Rupees ) has been<br />
deposited vide receipt no. _______ dated ___________.<br />
4) The requisite EMD amounting to Rs. ________/- (Rupees < in words >) has been deposited<br />
vide Banker’s Cheque/ DD No. ___________ dated ___________.<br />
5) We agree to abide by all the terms and conditions mentioned in this form issued by the<br />
Tendering Authority and also the further conditions <strong>of</strong> the said notice given in the attached<br />
sheets (all the pages <strong>of</strong> which have been signed by us in token <strong>of</strong> acceptance <strong>of</strong> the terms<br />
mentioned therein along with stamp <strong>of</strong> the firm).<br />
Date:<br />
Name & Seal <strong>of</strong> the firm: ________________________<br />
Authorized Signatory: ___________________________<br />
Page 48 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
ANNEXURE-5<br />
BIDDER’S AUTHORIZATION CERTIFICATE<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> IT & C<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
I/ We hereby declare/ certify that is hereby<br />
authorized to sign relevant documents on behalf <strong>of</strong> the company/ firm in dealing with Tender/<br />
NIT reference No. ______________________ dated _________. He/ She is also authorized to<br />
attend meetings & submit technical & commercial information/ clarifications as may be required<br />
by you in the course <strong>of</strong> processing the Bid. For the purpose <strong>of</strong> validation, his/ her verified<br />
signatures are as under.<br />
Thanking you,<br />
Name <strong>of</strong> the Bidder: -<br />
Authorised Signatory: -<br />
Seal <strong>of</strong> the Organization: -<br />
Date:<br />
Place:<br />
Verified Signature:<br />
Page 49 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
ANNEXURE-6<br />
SELF-DECLARATION – NO BLACKLISTING<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> IT & C<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
In response to the Tender/ NIT Ref. No. _____________________________ dated ___________<br />
for , as an Owner/ Partner/ Director <strong>of</strong><br />
________________________________________, I/ We hereby declare that presently our<br />
Company/ firm ___________________, at the time <strong>of</strong> bidding, is having unblemished record and<br />
is not declared ineligible for corrupt & fraudulent practices either indefinitely or for a particular<br />
period <strong>of</strong> time by any State/ Central government/ PSU/ UT.<br />
If this declaration is found to be incorrect then without prejudice to any other action that may<br />
be taken, my/ our security may be forfeited in full and our bid, to the extent accepted, may be<br />
cancelled.<br />
Thanking you,<br />
Name <strong>of</strong> the Bidder: -<br />
Authorised Signatory: -<br />
Seal <strong>of</strong> the Organization: -<br />
Date:<br />
Place:<br />
Page 50 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
ANNEXURE-7<br />
CERTIFICATE OF CONFORMITY/ NO DEVIATION<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> IT & C<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
This is to certify that, I/ we have thoroughly read the tender/ <strong>RFP</strong> Document and by signing this<br />
certificate, we hereby submit our token <strong>of</strong> acceptance to all the tender terms & conditions<br />
without any deviations.<br />
I/ We also certify that the price I/ we have quoted is inclusive <strong>of</strong> all the cost factors involved in<br />
the end-to-end implementation and execution <strong>of</strong> the project, to meet the desired Standards set<br />
out in the Tender/ <strong>RFP</strong> Document.<br />
Thanking you,<br />
Name <strong>of</strong> the Bidder: -<br />
Authorised Signatory: -<br />
Seal <strong>of</strong> the Organization: -<br />
Date:<br />
Place:<br />
Page 51 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
(Cover Letter on Bidder’s Letter Head)<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> IT & C<br />
ANNEXURE-8<br />
FINANCIAL BID FORMAT<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
Reference: NIT No. :___________________________________ Dated:__________<br />
Dear Sir,<br />
We, the undersigned bidder, Having read & examined in detail, the <strong>RFP</strong> Document, the receipt<br />
<strong>of</strong> which is hereby duly acknowledged, I/ we, the undersigned, <strong>of</strong>fer to supply/ work as<br />
mentioned in the Scope <strong>of</strong> the work in conformity with the said <strong>RFP</strong> Document for the same.<br />
I / We undertake that the prices are in conformity with the requirements. The quote/ price are<br />
inclusive <strong>of</strong> all cost likely to be incurred for executing this work. The prices are inclusive <strong>of</strong> all<br />
type <strong>of</strong> govt. taxes/duties except service tax.<br />
I/ We hereby declare that in case the contract is awarded to us, we shall submit the contract<br />
performance guarantee as prescribed in the bid document.<br />
Until a formal contract is prepared and executed, this bid, together with your written<br />
acceptance there<strong>of</strong> and your notification <strong>of</strong> award shall constitute a binding Contract between<br />
us.<br />
I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the<br />
information contained in the bid is true and correct to the best <strong>of</strong> our knowledge and belief.<br />
We understand that you are not bound to accept the lowest or any bid you may receive.<br />
We agree to all the terms & conditions as mentioned in the bid document and submit that we<br />
have not submitted any deviations in this regard.<br />
Date:<br />
Authorized Signatory<br />
Name:<br />
Designation:<br />
Page 52 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
Financial Bid Format<br />
The Bidders needs to submit their Financial Proposal at e-procurement website as per the below mentioned templates:<br />
NOTE: Following is template only. Bidders should only mention financial rates in BOQ and upload same on e-procurement website<br />
Tender Inviting Authority: Secretary & Commissioner, DoIT&C, Govt. <strong>of</strong> <strong>Rajasthan</strong><br />
Name <strong>of</strong> Work: <strong>RFP</strong> for selection <strong>of</strong> agency for providing Technical Support Services for <strong>Rajasthan</strong> UID Project<br />
NIT Ref. No.:<br />
Bidder<br />
Name :<br />
SCHEDULE OF WORKS<br />
Region No. Description <strong>of</strong> work Qty. Unit RATE In Figures To be entered by the<br />
Bidder<br />
Rs. P<br />
AMOUNT<br />
Rs. P<br />
1 Whole work as per Scope<br />
defined in <strong>RFP</strong><br />
Figures<br />
Words<br />
1 No. 0.00 Rupees only 0.00<br />
Total in Figures 0.00<br />
Total in Words<br />
Rupees only<br />
Page 53 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
(To be stamped in accordance with Stamp Act)<br />
ANNEXURE-9<br />
PERFORMANCE BANK GUARANTEE<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> IT & C<br />
IT Building, Tilak Marg, C-Scheme, Jaipur (<strong>Rajasthan</strong>)<br />
1. Against contract vide advance acceptance <strong>of</strong> the Tender covering “Tender/ NIT Reference<br />
No. _____________ dated ________ and Project Titled _____________________”<br />
(hereinafter called the said 'contract') entered into between <br />
(hereinafter called the Purchaser) and _________________ (hereinafter called the Bidder)<br />
this is to certify that at the request <strong>of</strong> the Bidder we _____________ Bank Ltd., are holding<br />
in trust in favour <strong>of</strong> the Purchaser, the amount <strong>of</strong> Rs.____________________ (Rupees in<br />
words) to indemnify and keep indemnified the Purchaser against any loss or damage that<br />
may be caused to or suffered by the Purchaser by reason <strong>of</strong> any breach by the Bidder <strong>of</strong> any<br />
<strong>of</strong> the terms and conditions <strong>of</strong> the said contract and/ or in the performance there<strong>of</strong>.<br />
2. We agree that the decision <strong>of</strong> the Purchaser, whether breach <strong>of</strong> any <strong>of</strong> the terms and<br />
conditions <strong>of</strong> the said contract and/ or in the performance there<strong>of</strong> has been committed by<br />
the Bidder and the amount <strong>of</strong> loss or damage that has been caused or suffered by the<br />
Purchaser shall be final and binding upon us and the amount <strong>of</strong> the said loss or damage shall<br />
be unconditionally paid by us forthwith on demand and without demur to the Purchaser.<br />
3. We __________________________________ Bank Ltd, further agree that the guarantee<br />
herein contained shall remain in full force and effect during the period that would be taken<br />
for satisfactory performance and fulfilment in all respects <strong>of</strong> the said contract by the Bidder<br />
i.e. till _________________ hereinafter called the said date and that if any claim accrues or<br />
arises against us _________________ Bank Ltd, by virtue <strong>of</strong> this guarantee before the said<br />
date, the same shall be enforceable against us<br />
__________________________________________ Bank Ltd, notwithstanding the fact that<br />
the same is enforced within six months after the said date, provided that notice <strong>of</strong> any such<br />
claim has been given to us _________________ Bank Ltd, by the Purchaser before the said<br />
date. Payment under this letter <strong>of</strong> guarantee shall be made promptly upon our receipt <strong>of</strong><br />
notice to that effect from the Purchaser.<br />
4. It is fully understood that this guarantee is effective from the date <strong>of</strong> the said contract and<br />
that we _________________ Bank Ltd, undertake not to revoke this guarantee during its<br />
currency without the consent in writing <strong>of</strong> the Purchaser.<br />
5. We undertake to pay to the Purchaser any money so demanded notwithstanding any<br />
Page 54 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
dispute or disputes raised by the Bidder in any suit or proceeding pending before any court<br />
or Tribunal relating thereto our liability under this present bond being absolute and<br />
unequivocal.<br />
6. The payment so made by us under this bond shall be a valid discharge <strong>of</strong> our liability for<br />
payment there under and the Bidder shall have no claim against us for making such<br />
payment.<br />
7. We __________________________________ Bank Ltd, further agree that the Purchaser<br />
shall have the fullest liberty, without affecting in any manner our obligations hereunder to<br />
vary any <strong>of</strong> the terms and conditions <strong>of</strong> the said contract or to extend time <strong>of</strong> performance<br />
by the Bidder from time to time or to postpone for any time or from time to time any <strong>of</strong> the<br />
powers exercisable by the Purchaser against the said Bidder and to forebear or enforce any<br />
<strong>of</strong> the terms and conditions relating to the said contract and we, _________________ Bank<br />
Ltd., shall not be released from our liability under this guarantee by reason <strong>of</strong> any such<br />
variation or extension being granted to the said Bidder or for any forbearance by the<br />
Purchaser to the said Bidder or for any forbearance and or omission on the part <strong>of</strong> the<br />
Purchaser or any other matter or thing whatsoever, which under the law relating to sureties,<br />
would, but for this provision have the effect <strong>of</strong> so releasing us from our liability under this<br />
guarantee.<br />
8. This guarantee will not be discharged due to the change in the constitution <strong>of</strong> the Bank or<br />
the Bidder.<br />
WITNESS NO. 1<br />
Authorised Bank Representative<br />
-------------------------- ------------------------<br />
(Signature)<br />
Full name and <strong>of</strong>ficial<br />
Address (in legible letters)<br />
(Signature)<br />
Full name, designation and<br />
address (in legible letters)<br />
with Bank stamp<br />
WITNESS NO. 2<br />
-------------------------- Attorney as per power <strong>of</strong><br />
(Signature)<br />
Full name and <strong>of</strong>ficial<br />
Attorney No.............<br />
Dated………………….<br />
Address (in legible letters)<br />
Page 55 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
Date:<br />
ANNEXURE-10<br />
COVERING LETTER FOR TECHNICAL BID<br />
[Signature <strong>of</strong> staff member or authorized representative <strong>of</strong> the staff] Day/Month/Year<br />
Full name <strong>of</strong> authorized representative:<br />
To,<br />
Secretary and Commissioner,<br />
Department <strong>of</strong> Information Technology and Communication,<br />
IT Building, IT Building, Tilak Marg, C-Scheme, Jaipur<br />
<strong>Rajasthan</strong><br />
Reference. <strong>RFP</strong> No. …………………Dated……………….<br />
Sir,<br />
We, the undersigned, <strong>of</strong>fer to provide the consulting services for the above in accordance with<br />
your Request<br />
for Proposal dated ________, and our proposal. We are hereby submitting our proposal, which<br />
includes this Technical proposal and Financial Proposal submitted through eProcurement Portal.<br />
Our proposal is binding upon us. We understand that you are not bound to accept any Proposal<br />
you receive.<br />
We hereby <strong>of</strong>fer to provide the Services at the quoted rates mentioned in the Financial Bid.<br />
We do hereby undertake, that, in the event <strong>of</strong> acceptance <strong>of</strong> our bid, the Services shall be<br />
provided as stipulated in the schedule to the Bid document and that we shall perform all the<br />
incidental services.<br />
We enclose herewith the complete Technical Bid as required by you. This includes: This Bid<br />
Letter and Bid Particulars.<br />
Page 56 <strong>of</strong> 57
Selection <strong>of</strong> agency for providing technical support services for <strong>Rajasthan</strong> UID project<br />
We agree to abide by our <strong>of</strong>fer for a period <strong>of</strong> 180 days from the date fixed for opening <strong>of</strong> the<br />
Technical Bids and that we shall remain bound by a communication <strong>of</strong> acceptance within that<br />
time.<br />
We have carefully read and understood the terms and conditions <strong>of</strong> the <strong>RFP</strong> and the conditions<br />
<strong>of</strong> the Contract applicable to this <strong>RFP</strong> and we do hereby undertake to provide services as per<br />
these terms and conditions.<br />
Certified that the Bidder is a Company and the person signing the tender is the duly constituted<br />
attorney. Bid Security (Earnest Money) for an amount equal to Rs.________________ is<br />
enclosed in the cover containing the letter for Technical Bid.<br />
We do hereby undertake, that, until a formal contract is prepared and executed, this bid,<br />
together with your written acceptance there<strong>of</strong> or placement <strong>of</strong> letter <strong>of</strong> intent awarding the<br />
contract, shall constitute a binding contract between us.<br />
Dated this<br />
DD/MM/YYYY (Signature) (In the capacity <strong>of</strong>)<br />
Duly authorized to sign the Tender Response for and on behalf <strong>of</strong>: (Name and Address <strong>of</strong><br />
Company) Seal/Stamp <strong>of</strong> bidder<br />
Witness Signature: Witness Name:<br />
Witness Address:<br />
Page 57 <strong>of</strong> 57