RFP - DOITC Rajasthan - Government of Rajasthan

Selection of agency for providing technical support services for Rajasthan UID project 

e-mail: eproc@rajasthan.gov.in 

Address : e-Procurement Cell, RISL, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur 

10. Please note that a pre-bid meeting of prospective bidders, who have purchased the tender/ 

bidding document, is scheduled as per the details specified in Notice Inviting Tender (NIT) 

below. The objective of this meeting is to address the queries of the prospective bidders 

related to the Project/ Bidding document. 

11. No contractual obligation whatsoever shall arise from the RFP/ bidding process unless and 

until a formal contract is signed and executed between the tendering authority and the 

successful bidder(s). 

12. DoIT&C disclaims any factual/ or other errors in this document (the onus is purely on the 

individual bidders to verify such information) and the information provided herein are 

intended only to help the bidders to prepare a logical bid-proposal. 

Page 7 of 57


CHAPTER-1: PROJECT PROFILE 

1. Project Background 

The Government of India (GoI) has embarked upon an ambitious initiative to provide a Unique 

Identification (UID) to every resident of India and has constituted the Unique Identification 

Authority of India (UIDAI) for this purpose. The timing of this initiative coincides with the 

increased focus of the GoI on social inclusion and development through massive investments in 

various social sector programs, and transformation in public services delivery through e- 

Governance programs. The UID has been envisioned as a means for residents to easily and 

effectively establish their identity, to any agency, anywhere in the country, without having to 

repeatedly produce identity documentation to agencies. More details on the UIDAI and the 

strategy overview can be found on the website: http://www.uidai.gov.in 

The widespread implementation of the UID project needs the reach and flexibility to enroll 

residents across the country. To achieve this, the UIDAI has partnered with a variety of agencies 

and service providers (acting as Registrars, District Registrars and Enrolling Agencies) to enroll 

residents for UID. By participating in enrolling residents, registrars, District Registrar and 

enrolment agencies across the country would be part of a truly historic exercise, one which can 

make our welfare systems far more accessible and inclusive of the poor, and also permanently 

transform service delivery in India. 

Government of Rajasthan is committed towards the success of the Unique Identification (UID) 

project and has designated Department of IT&C as the Registrars for the UID project. The 

administrative head of the revenue districts (District Collectors/ Magistrates) of Rajasthan have 

been identified as the District Registrars of the UID project who will be in charge of the 

enrolment process in their respective revenue districts. 

2. Project Monitoring through MIS application 

State as a registrar has already started or is in process of starting enrolments in districts of 

Rajasthan. In order to properly monitor the project implementation and to ensure close 

coordination with districts and UIDAI, Registrar has developed an MIS application for UID 

project. 

The MIS application for Rajasthan UID project includes the following functionalities (Illustrative): 



 

 

 

 

 

Admin Module to enable user creation, post creation and mapping with users, Role 

Based Access Control, Audit trails, reports etc. 

Provide User Screen for Master Data Creation facility, Mapping to designation with 

services etc. 

User Management facility to create various users etc. 

Role based selective view of MIS dashboard / Graphical snapshots 

MIS Reports: Printing/View facility available for various reports: 

3. Stakeholders 

The tentative list of the stakeholders of the RUID project is as follows: 

1. Government of Rajasthan 

2. District Administration 

3. UIDAI 

4. Citizens/ Residents 



S.NO. Eligibility Criteria Required Supporting Documents 

7. 

The Bidder Company should not currently have been blacklisted by any 

Government Department/PSU or under a declaration of ineligibility for 

fraudulent or corrupt practices or inefficient/ineffective performance. 

 

If Work completion certificate is not available, the Bidder needs to 

submit a Client certificate specifying the current status of the project 

alongwith payment released till the Date of Bid submission. 

Self Declaration on Original Company Letter Head as per Annexure-6 



CHAPTER-3: SCOPE OF WORK (SoW) AND DELIVERABLES 

The project Technical Support Services for Rajasthan UID Project will be provided by deploying a 

project technical support unit (PTSU) which will actively interact with all the stakeholders of the 

project and ensure a smooth implementation. PTSU will provide proactive assistance to DOIT&C, 

GoR in successful implementation of RUID technical projects in the State for a period of 18 

months. Based on the performance of the selected Bidder, the period of contract can be extended 

further for another one (01) year on same terms and conditions. 

This Project technical support unit (PTSU) would provide required expertise and support for 

project execution. PTSU will provide Technical support in development and maintenance of MIS, 

SRDH, KYR+ and other required software applications. 

The Project technical support unit would be required “On Job Basis” to perform various standard 

tasks of the project implementation. 

A. Broad responsibilities of PTSU would include, but not be limited to, the following: 

1. Current State Assessment of the various applications developed by department 

a. Detailed assessment of the current state of development and functionality of the webbased 

RUID MIS application, SRDH application and KYR+ application already 

developed by DoIT&C 

b. Assess the state of involvement and needs of the district administration and enrolment 

agencies. 

c. Plan the strategy for successful implementation of the project ensuring 100% success 

including the detailed implementation and roll-out plan 

d. Assessment of data capturing, storage and retrieval methodology for MIS and SRDH 

applications. 

2. Master Data Creation and maintenance 

a. Coordinate with all districts and enrolment agencies for populating the pre-required 

fields of the master data of RUID MIS application 

b. Create master data templates for all users 

c. Follow-up with district nodal officers and EA’s for feeding district enrolment and other 

data in pre-requite format 

d. Responsible to update Master Data based on data received from districts and EA’s , 

wherever required 



3. Undertaking UID Data Management, Data Seeding, Data Centre Operations and 

Development of Aadhaar Enabled Departmental Applications 

a. Coordinate with various EA’s to regularly collect and update resident enrolment data in 

SRDH. 

b. Process all data received from EA’s and CIDR and update SRDH and MIS portals. 

c. UID data of residents will be stored logically in data centre hosted at DoIT&C office 

campus. Team will be required to create and manage this very large database and link 

it with various databases of State. All the datacentre operations will be undertaken by 

this team to manage this data and associated applications. 

d. State needs to take pilots to showcase the utility of Aadhaar. Team will undertake 

seeding of data for these schemes. 

e. Team needs to develop aadhaar enabled applications for various departments. Scope 

of these applications will be decided as and when required. Please note that team will 

undertake development of these applications under guidance of registrar, concerned 

department and UIDAI. It will be responsibility of team to coordinate with all the 

stakeholders to come out with a successful application. 

4. IT Support and Maintenance 

a. Carryout customization of the applications as per the new requirements of GoR 

b. Carryout activities for the inclusion of new features/functionalities in the applications 

as per the new requirements of GoR. 

c. Conduct testing and UAT from time to time when new features/functionalities are 

released 

d. Undertake necessary enhancement of the security related features as per the 

recommendation of the Security auditor 

e. Application maintenance including regular backups, troubleshooting, bug fixing etc. 

f. Day-to-Day Technical Support to various Departments for using Aadhaar 

5. Project Monitoring 

a. Preparation of Project Monitoring Templates 

b. Develop and establish a suitable project monitoring framework to monitor progress of 

various activities. It will also include generation of project progress reports as and 

when required 

c. Design the strategy for effective rollout and monitoring as per requirement 

d. Review regular progress assessment reports (related to districts, EA’s, NSR’s, Nodal 

Officers etc.) for successful implementation of the RUID project with qualitative inputs 

and flagging off any deviation/ issues that would need to be looked into 



e. Report on the quality of implementation by the districts and EA’s and certify whether 

the project is in line with the requirements and timelines finalized for every 

stakeholder. 

f. Interface with all stakeholders as required for supporting the Registrar in project 

implementation 

g. To coordinate with various stakeholders of the project during the implementation and 

operation & maintenance phase 

h. Project Monitoring Status Report/ exceptional reports in duly approved predefined 

formats on a frequency decided by DoIT&C 

i. Project evaluation, assessment and propose improvements in various processes to 

expedite the progress of the projects 

j. Provide technical support to the State on all technological issues related to the project 

6. Organize Training 

a. Identify training needs for various stakeholders, prepare a training plan for master 

trainers and training calender as mutually agreed with DOIT&C 

b. Develop Training methodology for various applications. 

c. Responsible to conduct Training sessions and hands-on training programs for Master 

Trainers (atleast 9 Training sessions over a period of 18 months for a batch size of 15 

participants) 

d. Conduct regular workshops in coordination with DoIT&C 

e. Facilitate DOIT&C in conducting User Training to various stakeholders as and when 

required which would include distribution of Training Kits, Maintenance of participant 

Records, follow-up with Line departments on participant / absentee details etc. 

7. Setting up of Technical Help Desk (Infrastructure to be supplied by DOIT&C) 

a. Design the framework for establishment of the help desk for the project 

b. Respond all user queries issue over telephone 

c. Guide user through the application over the phone 

8. Other Activities 

a. Any other tasks assigned by the purchaser as assigned from time-to-time 

B. Resource requirement for project technical support services 

a. To undertake above activities the bidder has to provide minimum resources as defined 

in the following tables and having requisite qualification and experience as mentioned 

in Annexure 1. 

b. The bidder needs to submit one CV againt each job description . 



Table 1: Project Technical Support Unit Resource Requirement 

S.No. Job Headcount Required On Job 

Basis Not less than 

1. Project Management 1 

2. Database Administration 1 

3. Software Architecture 1 

4. Software Development 3 

5. Project Information assistance 3 

a. Purchaser foresees a need to deploy above mentioned resources for project period 

with an option to deploy additional resources if required in future. 

b. Headcount for PTSU is being envisaged initially for updating and maintaining SRDH, 

KYR+ application, MIS portal and processing UID Data. Around 5 UID based applications 

(assuming 5 manmonth effort each) will also be taken up by this team. However if 

requirement for more applications is envisaged, additional resources may be 

demanded from the bidder. 

c. The Additional Resources can be deployed for a period of 3 months to 18 months as 

per requirement of purchaser. The bidder may be required to provide additional 

resources at the job-month rate as derived as per Chapter 5 (Special Conditions of the 

Bid), at any time during the contract period. 

d. The Bidder needs to submit one profile each for project management, database 

administration, software architecture and 03 profiles for Software Development with 

bid as per format in Annexure 2. These resources will be interviewed in technical bid 

evaluation round and marks will be allotted for each resource. If selected, the Bidder 

will not be allowed to replace the candidate profiles for any resource as submitted 

along with the Technical Bids and will deploy selected candidates. However, in 

exceptional situation bidder may replace atmost two resources with due permission of 

purchaser. 

e. Successful bidder will be required to submit one profile each for the job of project 

information assistance , once work order has been issued. The Purchaser will organize 

a face-to-face Interview process at DOIT&C, Jaipur for selection of the resources before 

final deployment of the resources. The resources who have performed satisfactorily in 

the interview process, will only be selected for deployment. 

f. To ensure early selection and deployment of resources, the Bidder would be 

responsible to align sufficient number of resources, who can be interviewed by the 

Department for suitability of their deployment. If the proposed candidate does not 

meet the minimum requirement of the Interview procedure, the bidder needs to 

submit additional CVs within five (05) days for further interview / selection. 



g. The final selection of the candidates will be based on sole discretion of the Selection 

Committee of DOIT&C. 

h. The Bidder needs to bear the expenses incurred towards attending the Interview at 

DOIT&C, Jaipur. 

i. If found suitable during the Interview process, the Bidder will be responsible for 

deployment of the selected resources within 20 Days from the Date of work 

order/order to deploy resource. If the selected resources are not deployed within the 

prescribed time limit (i.e. 20 days from the Date of issuance of work order), it may lead 

to LD as mentioned in section 5.4.5 

j. The Bidder would be responsible to provide fully loaded Laptop (windows operating 

system, antivirus solution, Microsoft office suit), data card, pen drive, mobiles etc. for 

all the Resources on the project. Resources involved in development should also have 

preinstalled liscenced development environment (both dotnet and J2EE) and all 

required softwares required for development related work/project management. 

k. Purchaser will provide seating space along with necessary furniture and printing facility 

to all the resources deployed by the bidder. 

l. All the resources will be stationed at DoIT&C, Jaipur. 

m. Project manager will be single point of contact for purchaser with regard to project. He 

will be responsible toward successful project execution and performance of resources. 



C. Project Deliverables 

The Bidder will be responsible to undertake various project related tasks as mentioned in scope 

above. As part of the project deliverables, the Bidder needs to prepare and submit the 

following documents as per the frequency mentioned in the table below: 

Sl No. Deliverable Frequency 

1. Quarterly Progress Report 5 th working day of Every Quarter 

2. Project Documents (Requirement 

Gathering Document with regard to 

additional functionaities / amendments, 

Enhancement of Design Document, UAT 

Test Cases, User Manual, Admin Manual 

etc.) 

3. FRS and design documents of 

applications to be developed 

4. User docs for applications and Training 

modules for training purpose 

As per requirement 



1. The Project manager will be responsible to ensure review and finalization of the documents / 

deliverables before submission to the Officer-In-Charge, DOIT&C 

2. The Purchaser will review the performance of the team deployed at DOIT&C, completion of 

various tasks assigned to the teams, documents submitted by the Bidder and provide approval 

on the project deliverables. 



CHAPTER-4: BIDDING PROCESS 

4.1 Preparation of RFP Document 

4.1.1 Earnest Money Deposit (EMD) 

4.1.1.1 Every bidder, if not exempted, participating in the bid must furnish the earnest money 

deposit as specified in the Notice Inviting Tender (NIT). 

4.1.1.2 Government of Rajasthan and Union Government undertakings, corporations, 

companies; autonomous bodies managed or controlled by Government are not required 

to submit the EMD. Receipt of EMD or Registration certificate or Certificate that the 

bidder is a Government undertaking/ Corporation/ Company as mentioned above shall 

necessarily accompany the sealed bid without which the bid shall be rejected forthwith. 

4.1.1.3 EMD will be taken @ 0.5% (Half percent) of the total estimated project cost from the 

S.S.I. units of Rajasthan. 

4.1.1.4 Form of EMD: The bidder shall furnish, as part of the Technical Bid, an Earnest Money 

Deposit in the form of Banker’s Cheque / DD issued by the Nationalized / Scheduled 

commercial Bank, drawn in favour of “Secretary and Commissioner, DoIT&C” payable at 

“Jaipur” as specified in NIT. A Bank having at least one branch at Jaipur should issue the 

Demand Draft. 

EMD may also be deposited as Cash through treasury Challan deposited under head 

"8443 Civil Deposits – 103 – Security Deposits". 

4.1.1.5 The Earnest money lying with the department/ office in respect of other bidder awaiting 

approval or rejection or on account of contracts being completed will not be adjusted 

towards earnest money for the fresh bidders. The earnest money may however, be 

taken into consideration in case bids are re-invited. 

4.1.1.6 Refund of EMD: Earnest Money of unsuccessful bidders will be returned as promptly as 

possible (after the completion of bid evaluation process leading to the selection of L1 

Bidder and placement of Letter of Intent / Work Order). In case of best / successful 

bidder, the EMD, if feasible, may also be adjusted in arriving at the amount of the 

Performance Security Deposit. 

4.1.1.7 The Earnest Money will be forfeited on account of one or more of the following reasons: 

a) The Bidder withdraws or modifies the offer after opening of tender but before 

acceptance of tender 

b) Bidder does not respond to requests for clarification of his bid 

c) Bidder fails to co-operate during the bid evaluation process, and 

d) In case of a successful Bidder, the said Bidder fails: 

To sign the Contract in stipulated time period; or 

To furnish Performance Security in stipulated time period 



To commence the work as per purchase order within the time prescribed 

4.1.1.8 The successful bidder would be required to sign the agreement and furnish the 

performance security. The EMD of the successful bidder may be adjusted in the 

Performance Security by depositing the difference amount of Performance Security or 

Alternatively EMD could be refunded back by taking fresh Performance Security. 

4.1.1.9 Any Bid submitted without the earnest money deposit will be summarily rejected. 

4.1.1.10 No interest will be paid by DoIT&C on the Earnest Money Deposit. 

4.1.2 Sale of Tender/ RFP Document 

The download of RFP Document shall commence with the issue of NIT and shall be 

stopped as specified in NIT. The complete RFP Document is also placed on the 

websites as specified in the NIT. The prospective bidders are permitted to download 

the bid document from any of the specified websites but must pay the cost of 

tender/ RFP Document and e-tender processing fee while submitting the bids to the 

department. 

Tender fee may be submitted in cash or DD/Bankers Cheque in favour of secretary 

and commissioner, DoIT&C payable at Jaipur. 

e-tender processing fee may be submitted in form of DD/Bankers Cheque in favour 

of Managing Director, RISL payable at Jaipur. 



4.2 Clarifications and Amendments of RFP Document 

4.2.1 Pre-Bid Meeting: 

4.2.1.1 The bidder or its official representative (not more than two representatives per bidder) 

is invited to attend the pre-bid meeting as per the details specified in NIT. The objective 

of this meeting is to address the queries of the prospective bidders related to the 

Project/ RFP Document. 

4.2.1.2 Only the bidders / firms, who have deposited the requisite tender Cost, are allowed to 

attend the pre-bid conference/ meeting and submit their pre-bid queries in the specified 

format (Annexure 3) and schedule. Bidders having submitted the required tender Cost 

are welcome to attend the pre-bid meeting, even if they do not have any specific 

queries. Tendering authority shall respond to the queries of only those bidders who 

have submitted the required fees till the day of pre-bid meeting. 

4.2.1.3 As a result of discussions in the pre-bid conference, if modifications in the RFP 

Document, specifications of services are considered necessary, they may be done by 

issuing an addendum/ corrigendum and the final RFP will be uploaded on the 

eProcurement Portal and intimation mail will be sent to all prospective bidders who 

have purchased the Tender Document 

4.2.1.4 The tendering authority reserves the right not to respond to any/ all queries raised or 

clarifications sought if, in their opinion and at their sole discretion, they consider that it 

would be inappropriate to do so or do not find any merit in it. 



4.2.2 Amendment of RFP Document 

4.2.2.1 To give prospective Bidders reasonable time in which to take a Corrigendum/ 

Addendum into account in preparing their Bids, the tendering authority may, at its 

discretion, extend the deadline for the submission of the Bids. 

4.2.2.2 Any change in date of submission and opening of bids would be published in appropriate 

manner including the websites mentioned in the NIT. 

4.2.3 Clarifications to the Bid Document 

4.2.3.1 A prospective bidder requiring any clarification on the Tender documents may notify the 

Purchaser through email as specified in the NIT and should reach before the specified 

Date and Time of Pre-Bid meeting as specified in the NIT. 

4.2.3.2 Purchaser will only accept bidder queries sent through email as per the Template in 

“Annexure-3” on or before the date and time specified in NIT 

4.2.3.3 Purchaser would provide clarifications to those bidders whose representatives are 

present during the pre – bid meeting only. DoIT&C would prepare and upload the 

corrigendum and final RFP based on modifications (if any) as specified in the NIT 

4.2.3.4 DoIT&C will not entertain or respond to bidders’ queries and clarifications received after 

the next working day at 5 PM of the pre–bid meeting 

4.3 Submission and Opening of Bids 

4.3.1 Cost of Bidding 

4.3.1.1 The Bidder shall bear all costs associated with the preparation and submission of its Bid, 

and the tendering authority shall not be responsible or liable for those costs, regardless 

of the conduct or outcome of the bidding process. The last date and time for submission 

of bid is as per Notice Inviting Tender. 

4.3.2 Purchaser, website and eMail for Bid submission / correspondence 

4.3.2.1 Purchaser: Secretary and Commissioner; Department of IT & C; Government of 

Rajasthan 

4.3.2.2 Website:- http://eproc.rajasthan.gov.in, www.doitc.rajasthan.gov.in 

4.3.2.3 Email for correspondence: uid@rajasthan.gov.in 

4.3.3 Language of Bids 

4.3.3.1 The Bid prepared & submitted by the Bidder and all subsequent correspondence and 

documents related to the bid and as submitted by the bidder, shall be written only in 

English language. Also, any printed literature furnished by the Bidder written in other 

language (other than English / Hindi) must be accompanied by an English / Hindi 

translation in which case, for purposes of interpretation of the bid, the appropriate 

translation by the Purchaser shall govern. 



4.3.4 Documents comprising the Bid 

a) A Single stage-Two envelope/ cover system shall be followed for the eBid - 

Technical bid (including the pre-qualification & technical documents) 

Commercial bid 

b) The technical bid shall include the following documents - 

S. No. Documents Type Document Format 

1. Covering Letter – Technical Bid On bidder’s letter head duly signed by 

authorized signatory 

Fee Details 

2. Tender Fee Scanned copy of Fee Receipt/DD/Banker 

Cheque 

3. e-Tender Processing Fee Scanned copy of DD/Banker Cheque 

4. EMD Scanned copy of Challan/DD/ Banker’s 

Cheque 

Pre-Qualification Documents 

5. Tender Form As per Annexure-4 

6. Bidder’s Authorisation Certificate As per Annexure-5 

7. Self-Declaration – No Blacklisting As per Annexure-6 

8. Certificate of Conformity/ No As per Annexure-7 

Deviation 

9. Technical Bid covering Letter As per Annexure-10 

10. Firm registration certificate Copy of Supporting document as detailed in 

RFP (Chapter Two : Eligibility criteria) 

11. Proof for being in operation for last Copy of Supporting document as detailed in 

three years 

12. Minimum turnover proof and Positive 

net worth proof 


Copy of Supporting document as detailed in 


13. Service Tax Registration Certificate Copy of Supporting document as detailed in 


14. PAN Number proof Copy of Supporting document as detailed in 


15. Experience of executing projects of 

desired value as per RFP 

Copy of Supporting document as detailed in 


Technical Bid Documents 

16. One Resume for each Key Job (Project As per format in Annexure-2 

Management-01, 

Database 

Administratioin -01, Software 

Architecture -01, software 

development -03) 



c) Commercial bid shall include the following documents: - 

S. No. Documents Type Document Format 

1. Covering Letter – Financial Bid On bidder’s letter head duly signed 

by authorized signatory 

2. Financial/ Price Bid As per BoQ (.XLS) on eProc website 

d) The bidder should ensure that all the required documents, as mentioned in this bidding 

document, are submitted along with the bid and in the prescribed format only. Non-submission 

of the required documents or submission of the documents in a different format/ contents may 

lead to the rejections of the bid proposal submitted by the bidder. 

e) Post-bid clarifications, if any, will be sought only once. Hence, bidders are advised to prepare and 

submit the bid accordingly and ensure that all the required documents are in place. Also, 

clarifications shall be sought only for the bid/ documents submitted and no new documents shall 

be accepted. 

4.3.5 Alternative Bids 

Alternative bids shall not be considered at all 

4.3.6 Bid Prices and Discounts 

4.3.6.1 The bid prices quoted by the bidder will comprise of the Rate quoted for whole scope of 

work mentioned in RFP and as per the financial bid format (Annexure 8) 

4.3.6.2 Bidders are asked to carefully compute these rates as payments would be computed on 

the basis of these rates 

4.3.6.3 All the prices should be quoted only in Indian Rupees (INR) Currency 

4.3.6.4 The prices, once offered, must remain fixed and must not be subject to escalation for 

any reason whatsoever within the period of contract. A proposal submitted with an 

adjustable price quotation or conditional proposal may be rejected as non-responsive 

4.3.6.5 The price should include all duties and taxes except service tax. Service tax shall be paid 

separately on actual basis on prevailing rates. 



4.3.7 Period of Validity of Bids 

4.3.7.1 Bids shall remain valid for the Period as specified in the NIT from the date of bid 

submission as prescribed by the Tendering Authority. A Bid valid for a shorter period 

shall be rejected and treated as non-responsive. 

4.3.7.2 In exceptional circumstances, the Tendering Authority may solicit the Bidder’s consent 

to an extension of the period of validity. The request and the responses thereto shall be 

made in writing. 

4.3.8 Format and Signing of Bid 

4.3.8.1 The Technical bid and financial bid in PDF form shall be submitted on the website 

http://eproc.rajasthan.gov.in 

4.3.8.2 The bid shall be clearly typed as per the prescribed formats and shall be digitally signed 

by a person duly authorized to sign on behalf of the bidder, in token of acceptance of all 

the terms and conditions of the RFP Document. 

4.3.9 Deadline for the submission of Bids 

4.3.9.1 Bids must be submitted on the website http://eproc.rajasthan.gov.in no later than the 

date and time indicated in the NIT. 

4.3.9.2 Normally, the date of submission and opening of bids would not be extended. However, 

in exceptional circumstances or when the RFP Document is required to be substantially 

modified as a result of discussions in pre-bid conference and the time with the 

prospective bidders for preparation of bids appears insufficient, the date may be 

extended by Tendering Authority and addendum / corrigendum will be published and 

uploaded on the website. 

4.3.10 Delayed/ Late Bids 

4.3.10.1 The tendering authority shall not consider any bid that arrives after the deadline for 

submission of bids as indicated in the NIT. Any bid received by the tendering authority 

after the deadline for submission of bids shall be declared as late and will not be 

considered. 

4.3.11 Receipt of Tenders/ Bids 

4.3.11.1 Bids received by modes other than submission on http://eproc.rajasthan.gov.in website 

shall not be considered. 

4.3.12 Withdrawal, Substitution, and Modification of Bids 

4.3.12.1 A Bidder may withdraw, substitute, or modify its bid before freezing the bid document 

on e-tendering portal. 

4.3.13 Bid Opening 

4.3.13.1 The tendering authority shall conduct the bid opening at the date and time specified in 

the NIT. 



4.3.13.2 All the bids received up to the specified time and date shall be opened by the members 

of the designated Procurement Committee after entering their corresponding 

credentials (login id and digital signatures) http://eproc.rajasthan.gov.in in the website. 

4.3.13.3 The representative of the bidder, who is present, shall sign a register evidencing their 

attendance. Financial bids will remain unopened and will be held in the custody of the 

Tendering Authority until the time of opening of the Financial Bids. 

4.3.13.4 The “Technical Bid” shall be opened first. The bids containing “Financial Bid” shall be 

opened later on the date and time intimated to the bidders who qualify in the 

evaluation of technical bids. The details of deposit of tender Cost, e-tendering fee and 

EMD with each bid shall be read out loudly. 

4.3.13.5 The financial bids of bidders who qualified in technical evaluation shall be opened at the 

notified time, date and place by the members of the designated Procurement 

Committee in the presence of the bidders or their representatives who choose to be 

present. 

4.3.13.6 The names of the firms, the rates given by them and conditions put, if any, shall be read 

out and recorded in tender opening register 

4.4 Evaluation and Comparison of Bids 

4.4.1 Evaluation of Technical Bids 

4.4.1.1 The Tendering Authority will examine the Technical bids to determine whether they are 

complete, Complete Tender / RFP document and its supporting have been properly 

signed, the required EMD, Tender Cost & e-tendering fee is enclosed, and the bids are in 

order and complete in all the respects 

4.4.1.2 Any bid found to be non-responsive for any reason or not meeting the minimum 

eligibility criteria as specified in Chapter-2 of the RFP document will be rejected by the 

Tendering Authority and will not be included for further consideration i.e. Financial Bid 

Evaluation process 

4.4.1.3 The Tender inviting authority may seek bonafide clarifications from the tenderer relating 

to the tender and supporting documents submitted by them during the evaluation of 

the tender. During the initial examination the following factors shall be considered: 

 

 

 

Whether the tenderer met the eligibility criteria laid down in the tender document 

Whether the initial documents are duly signed 

Whether the tender is substantially responsive to the technical specifications said 

out in the RFP Document including the qualification of the manpower to be supplied 

4.4.1.4 For all responsive bids, resumes submitted for following job will be called for interview 

and evaluated. 

a. Project Management -01 

b. Database Administration -01 



c. Software Architecture -01 

d. Software Development - 03 

4.4.1.5 Following marking scheme will be used for evaluating technical bid of a bidder. 

a. 20 marks each will be for Project Management, Database Adminstration and 

Software Architechture While 10 marks each will be for Software development 

i.e. total 90 

b. While evaluating a resource during interview marks will be given for a resource’s 

educational background, past experience, capacity to take initiatives, problem 

solving aptitude, zeal to learn and work etc. 

c. 10 marks will be for company experience and understanding of project 

a. 05 marks for handling large volume (preferably >= 1 TB) of digital data 

b. 05 marks for prior experience of UID project 

4.4.1.6 Bidder whose aggregate technical score is greater than 70 will be treated as technically 

qualified bidder. 

4.4.1.7 Post completion of the Technical evaluation process, the purchaser will declare the 

technically qualified Bidders and intimate the non-qualified bidders alongwith the 

reason for disqualification through eMail. 

4.4.2 Evaluation of Financial Bids 

4.4.2.1 The Purchase Officer shall prepare a comparative statement in tabular form and its 

report on evaluation of financial bids submitted by the technically qualified bidders. The 

financial offers shall be evaluated and marked L 1, L2, L3 etc. L1 being lowest offer and 

then others in ascending order 

4.4.2.2 The evaluation shall include all costs and all taxes and duties applicable to the bidder as 

per law of the Central / State Government/ Local Authorities. 

4.4.2.3 Conditional bids are liable to be rejected. 

4.4.2.4 The bid with lowest Financial (L1) i.e. “lowest price quoted” and as mentioned in the 

Financial Bid Table (as per Annexure 8) will be considered as the Successful bid i.e. 

Lowest Bid (L1 Bid) 

4.4.2.5 It shall be ensured that the offer recommended for sanction is justifiable looking to the 

prevailing market rates of the services required to be procured. 



4.4.2.6 In case of same lowest financial bid quoted by different bidders, the tendering authority 

reserves the right to give the work-order to the bidder (with same lowest values) on the 

basis of the following criteria: 

 

 

 

4.4.3 Confidentiality 

First Preference would be given to the Bidder, which are registered in the State of 


Second preference would be provided to the bidders, which have a local registered 

office in Jaipur (Need Supporting evidence for Proof of Address w.e.f. 31 st March 

2011) 

In case both the above criteria are met, then the Purchaser shall have the right to 

award the contract to the Bidder that having highest Turnover 

4.4.3.1 Information relating to the examination, evaluation, comparison, and post qualification 

of bids, and recommendation of contract award, shall not be disclosed to bidders or any 

other persons not officially concerned with such process until publication of the 

Contract award. 

4.4.3.2 Any attempt by a bidder to influence the tendering authority or other officials in the 

examination, evaluation, comparison, and post qualification of the bids or Contract 

award decisions may result in the rejection of his bid. 

4.4.4 Correction of Errors 

4.4.4.1 Price Bids determined to be responsive will be checked by the Tendering Authority for 

any errors. If there is a discrepancy between the quoted rate in figures and the quoted 

rate in words, the rate in words will take precedence. Arithmetic errors will be rectified 

on the following basis. If there is a discrepancy between the unit rate and the total cost 

that is obtained by multiplying the unit rate and quantity, the unit rate multiplied by 

quantity shall prevail and the total cost will be corrected. If there is a discrepancy 

between the total bid amount and the sum of various costs, the sum of the various costs 

shall prevail and the total bid amount will be corrected. 

4.4.4.2 The amount stated in the Form of Financial Bid will be adjusted by the Tendering 

Authority in accordance with the above-mentioned point for the correction of errors 

and, shall be considered as binding upon the bidder. If the bidder does not accept the 

corrected amount of bid, its bid will be rejected, and the EMD shall be forfeited. 

4.4.5 Price Negotiation 

No price negotiation shall be held by the purchaser with a bidder with respect to a bid 

submitted by him. 

4.4.6 Disqualification 

Tendering authority may at its sole discretion and at any time during the processing of bid, 

disqualify any bidder/ bid from the bid process if the bidder: - 



i. Has not submitted the bid in accordance with the RFP document. 

ii. Does not meet the minimum eligibility criteria as mentioned in the RFP 

document. 

iii. During validity of the bid or its extended period, if any, increases his quoted prices 

iv. Has imposed conditions in his bid 

v. Has made misleading or false representations in the forms, statements and 

supportings submitted in proof of the eligibility requirements. 

vi. Has submitted the bid after due date and time. 

vii. Is found to have a record of poor performance such as abandoning work, not 

properly completing the contract, inordinately delaying completion, being 

involved in litigation or financial failures, etc. 

viii. Has submitted bid which is not accompanied by required documentation and 

Earnest Money Deposit (EMD). 

ix. Has failed to provide clarifications related thereto, when sought. 

x. Has submitted more than one bid. This will cause disqualification of all bids 

submitted by such bidders including forfeiture of the EMD. 

xi. Who is found to canvass, influence or attempt to influence in any manner for the 

qualification or selection process, including without limitation, by offering bribes 

or other illegal gratification shall be disqualified from the process at any stage. 



Note: Bidders may specifically note that while processing the bid documents, if it found 

expressly or implied, that some bidders may have compounded in any manner whatsoever 

or otherwise joined to form a cartel resulting in delay/ holding up the processing of bids 

then the bidders so involved are liable to be disqualified for the contract as well as for a 

further period of two years from participation in any of the bids floated by any department, 

Govt. of Rajasthan. It may also be clarified that if need arises then Tendering authority 

would go in for appointment of outside party(s) to undertake the work under the 

captioned bid. 

4.4.7 Tendering authority’s Right to Accept / Reject any or all of the Bids 

4.4.7.1 The tendering authority reserves the right to accept or reject any bid, and to annul 

(cancel) the bidding process and reject all Bids at any time prior to Contract award, 

without thereby incurring any liability to the bidders. 

4.5 Award of Contract 

4.5.1 Acceptance of the Tender/ Bid and Notification of Award 

4.5.1.1 Prior to the expiration of the period of bid validity, the tendering authority shall notify 

the successful bidder, in writing, that its bid has been accepted. 

4.5.1.2 The tendering authority shall award the Contract to the bidder whose offer has been 

determined to be the best bid and is substantially responsive to the RFP document, 

provided further that the bidder is determined to be qualified to perform the Contract 

satisfactorily. 

4.5.1.3 The acceptance of the bid may also be placed on website of DoIT&C for general 

information to all. 



4.5.1.4 The EMD of the bidders whose bids could not be accepted shall be refunded soon after 

the agreement with the successful bidder is executed and his performance security 

deposit is obtained. Until a formal Contract is prepared and executed, the notification of 

award shall constitute a binding Contract. 

4.5.2 Signing of Contract 

4.5.2.1 Promptly after notification of award, the tendering authority shall send to the successful 

bidder the Contract Agreement. 

4.5.2.2 Within Fifteen (15) days of receipt of the Letter of Intent/ Work Order from the 

tendering authority, the successful bidder shall sign, date, and return the Contract 

Agreement to the tendering authority. 

4.5.3 Performance Security Deposit (PSD) 

4.5.3.1 The selected bidder shall carry out the services in conformity with general professionally 

and technically accepted norms relevant to such assignments that are required for the 

project and which are to the entire satisfaction of the Tendering Authority 

4.5.3.2 In the event of any deficiency in services, the selected bidder shall where possible, 

promptly re-provide the services at no additional fees to DoIT&C 

4.5.3.3 Successful bidder shall have to deposit the requisite Performance Security Deposit prior 

to signing of agreement 

4.5.3.4 The selected bidder shall furnish to DoIT&C a performance security amounting to five 

percent (5%) of the total order value valid for the entire contract period (with a grace 

period of three months) in form of unconditional and irrevocable Demand Draft / KVP / 

Cash / Bankers Cheque / Cash through Treasury Challan deposited under head “8843- 

Civil Deposit 103-Security Deposit” / Post office savings bank Pass Books / Defence 

Savings Certificates or any other saving instruments under National Saving schemes for 

promotion of small saving issued by post office in Rajasthan, if the same can be pledged 

under the relevant rules. They shall be accepted at their standard value at the time of 

tender and formally transferred in the name of Purchase Officer before submission of 

Tenders with the sanction of Head Post Master 

4.5.3.5 The selected bidder can also submit the Performance Bank Guaranty issued by a 

Nationalized / Schedule Commercial Bank payable at Jaipur valid for the entire contract 

period (with a grace period of three months) for an amount of 50% of the Performance 

Security Deposit in lieu of Cash / demand draft / Bankers Cheque / receipted copy of 

challan in appropriate cases towards Performance Bank Guaranty. The Performance 

Bank Guarantee shall be submitted as per the format specified in Annexure-9 

4.5.3.6 Failure of the selected bidder to comply with the requirements shall constitute sufficient 

grounds for the annulment of the award and forfeiture of the Performance Security 

4.5.3.7 No interest will be paid by DoIT&C on the Performance security deposit 



4.5.4 Forfeiture of Performance Security Deposit 

Forfeiture of Performance Security Deposit: Security amount in full or part may be forfeited 

in the following cases: 

4.5.4.1 When the terms and conditions of contract is breached / infringed 

4.5.4.2 If the Bidder fails to carry out the work satisfactorily 

4.5.4.3 When contract is being terminated due to non-performance of the Successful Bidder 

4.5.4.4 Notice of reasonable time will be given in case of forfeiture of security deposit. The 

decision of the Purchase Officer in this regard shall be final 

4.5.5 Release of Performance Security 

4.5.5.1 The security / performance Security deposited at the time of signing of the contract will 

be returned back after 1 month of successful completion of the contract / project 

period/closure of project. 

4.5.6 Reservation of Rights 

To take care of unexpected circumstances, DOIT&C shall reserve the rights for the following: 

4.5.6.1 Extend the closing date for submission of the bid proposals. 

4.5.6.2 Amend the bidding requirements at any time prior to the closing date, with the 

amendment being notified to prospective bidders. 

4.5.6.3 Seek information from or negotiate with one or more of the bidders on any issue at any 

time and to continue to negotiate with one or more of the bidders. 

4.5.6.4 Discontinue negotiations at any time with any bidder. 

4.5.6.5 Allow a bidder to change its Technical proposal if the same opportunity is given to all 

bidders. 

4.5.6.6 To accept any bid not necessarily the lowest, reject any bid without assigning any 

reasons and accept bid for all or anyone or more of the articles for which bid has been 

invited or distribute items of stores to more than one bidder. 

4.5.6.7 Terminate or abandon the bidding procedure or the entire project whether before or 

after the receipt of bid proposals. 

4.5.6.8 Seek the advice of external consultants to assist DoIT&C in the evaluation or review of 

proposals. 

4.5.6.9 Make enquiries of any person, company or organization to ascertain information 

regarding the bidder and its proposal. 

4.5.6.10 Reproduce for the purposes of the procedure the whole or any portion of the proposal 

despite any copyright or other intellectual property right that may subsist in the 

proposal. 

Note: Direct or indirect canvassing on the part of the bidder or his representative would lead to 

disqualification. 



A. General Conditions of the Bid 

1) Relation between the Parties 

CHAPTER-5: TERMS AND CONDITIONS OF THE BID 

The Successful Bidder, subject to this Contract, has complete charge of Personnel 

performing the Services and shall be fully responsible for the Services performed by 

them or on their behalf 

2) Law Governing Contract 

This Contract, its meaning and interpretation, and the relation between the Parties 

shall be governed by the Applicable Law and as per the terms and condition of the 

RFP 

3) Authorized representative 

Any action required or permitted to be taken, and any document required or 

permitted to be executed, under this Contract by the purchaser or the Successful 

Bidder may be taken or executed by the officials as specified below: 

 

 

For the purchaser : Secretary and Commissioner, DOIT&C, GoR 

For the Successful Bidder: The Authorized signatory of the Successful Bidder 

4) Confidential Information 

a) As used herein, the term “confidential Information” means any information, including 

information created by or for the other party, whether written or oral, which relates to 

internal controls, computer or data processing programs, algorithms, electronic data 

processing applications, routing, Security and IP Policy, subroutines, techniques or 

systems or information concerning the business or financial affairs and methods of 

operation or proposed methods of operation, accounts, transactions, proposed 

transactions or security procedures of either party or any of its affiliates, or any client of 

either party, except such information which is in the public domain at the time of its 

disclosure or thereafter enters the public domain other than as a result of a breach of 

duty on the part of the party receiving such business process and methods used by the 

bidder in rendering the services. 

b) At all times during the performance of the Services, the parties shall abide by all 

applicable security rules, policies, standards, guidelines and procedure. The receiving 

party should note that before any of its employees or assignees is given access to the 

Confidential Information, each employee and assignees shall agree to be bound by the 

term of this agreement and such rules, policies, standards, guidelines and procedure by 

its employees or agents. 



c) The receiving party should not disclose to any other party and keep confidential the 

terms and conditions of this contract agreement, any amendment thereof, and any 

attachment or annexure hereof. 

d) The obligations of confidentiality under this section shall survive rejections of the 

contract. 

5) Loss of Revenue to the Tendering Authority 

a) The bidder shall be vicariously liable to indemnify the Tendering Authority in case of any 

misuse of data/ information by the bidder, deliberate or otherwise, which comes into 

the knowledge of the Tendering Authority during the performance or prevalence of the 

contract. 

6) Currency of Payment 

a) Payment shall be made in Indian Rupees only. 

7) Contract Amendments 

a) No variation in or modification of the terms of the Contract shall be made except by 

written amendment signed by both the parties i.e. the Bidder and the Tendering 

Authority. 

8) Notification of award 

a) Prior to the expiration of the period of the bid validity, the Tendering Authority will 

notify the successful bidder in writing that its bid has been accepted. 

b) The notification of award will constitute the formation of contract. 

c) Upon the successful bidder's furnishing of performance security, the Tendering 

Authority will notify each unsuccessful bidder and will discharge their EMD. 

9) Period of Contract 

The Contract / Project Period shall commence from the date of issue of work order 

and up till 18 months of Project Management Consulting Services, which can be 

extended further for another One (01) year based on the same terms and conditions 

and satisfactory performance of the Bidder. However, this Extension will be sole 

discretion of DOIT&C. 



10) Force Majeure 

a) Notwithstanding the provisions of contract, the bidder shall not be liable for forfeiture 

of its performance security, or termination for default, if and to the extent that, its delay 

in performance or other failure to perform its obligations under the contract is the result 

of an event of Force Majeure. 

b) For Purposes of this clause, "Force Majeure "means an event beyond the control of the 

bidder and not involving the bidder's fault or negligence and not foreseeable. Such 

events may include but are not restricted to acts of the purchaser either in its sovereign 

or contractual capacity, wars or revolutions, fires, floods, epidemics, quarantine 

restrictions and freight embargoes. 

c) If a Force Majeure situation arises, the bidder shall promptly notify the purchaser in 

writing of such conditions and the cause thereof. Unless otherwise directed by the 

purchaser in writing the bidder shall continue to perform its obligations under the 

contract as far as is reasonably practical and shall seek all prevented by the force 

majeure event. 

11) Termination for insolvency 

a) The purchaser may at any, by giving 15 days prior, written notice to the bidder, 

terminate the contract, without compensation to the bidder, if the bidder becomes 

bankrupt or otherwise insolvent provided that such termination will not prejudice or 

affect any right of action or remedy which has accrued or will accrue thereafter to the 

purchaser. 

12) Termination for Convenience 

a) The purchaser, may, by giving 30 days prior, written notice sent to the bidder, terminate 

the contract, in whole or in part at any time for its convenience. The notice of 

termination shall specify that termination is for the Purchaser's convenience, the extent 

to which performance of work under the Contract is terminated and the date upon 

which such termination becomes effective. 

13) Payment upon termination 

Upon termination of this Contract, the Purchaser shall make the following payments 

due to the Successful Bidder (after offsetting against these payments any amount 

that may be due from the Successful Bidder to the Purchaser): 

(a) Remuneration for Services satisfactorily performed prior to the effective date of 

termination; 

(b) Reimbursable expenditures pursuant to clause for expenditures actually 

prior to the effective date of termination; and 

incurred 

(c) Except in the case of termination pursuant to, “By the Successful Bidder” hereof, 

reimbursement of any reasonable cost incident to the prompt and orderly 

termination of the Contract. 



14) Use of Contract Documents and Information 

a) The bidder shall not, without the purchaser's prior written consent, disclose the 

contract, or any provision thereof, or any specification, plan, drawing, pattern, sample 

or information furnished by or on behalf of the purchaser in connection therewith, to 

any person other than a person employed by the bidder performance of the contract. 

Disclosure to any such employed person shall be made in confidence and shall extend 

only so far, as may be necessary for purposes of such performance. 

b) The bidder shall not, without the purchaser's prior written consent, make use of any 

document or information enumerated in this document except for purposes of 

performing the contract. 

c) Any document, other than the contract itself, shall remain the property of the Purchaser 

and shall be returned (in all copies) to the purchaser on completion of the Bidder's 

performance under the contract, if so required by the purchaser. 

15) Arbitration 

a) In the case of dispute arising upon or in relation to or in connection with the contract 

between the Purchaser and the Supplier, which has not been settled amicably, any party 

can refer the dispute for Arbitration under (Indian) Arbitration and Conciliation Act, 

1996. Such disputes shall be referred to an Arbitral Tribunal consisting of 3 (three) 

arbitrators, one each to be appointed by the Purchaser and the Supplier, the third 

arbitrator shall be chosen by the two arbitrators so appointed by the parties and shall 

act as Presiding Arbitrator. In case of failure of the two arbitrators, appointed by the 

parties to reach a consensus regarding the appointment of the third arbitrator within a 

period of 30 days from the date of appointment of the two arbitrators, the Presiding 

arbitrator shall be appointed by Principal Secretary, IT&C. The Arbitration and 

Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall 

apply to these arbitration proceedings. 

b) Arbitration proceedings shall be held in India at Jaipur and the language of the 

arbitration proceedings and that of all documents and communications between the 

parties shall be English. 

c) The decision of the majority of arbitrators shall be final and binding upon both parties. 

The expenses of the arbitrators as determined by the arbitrators shall be shared equally 

by the Purchaser and the Supplier. However, the expenses incurred by each party in 

connection with the preparation, presentation shall be borne by the party itself. All 

arbitration awards shall be in writing and shall state the reasons for the award. 



B. Terms of Payment 

1) Terms of Payments 

a) The payment will be made on quarterly basis based upon acceptance of the Project 

Deliverables submitted by the selected Bidder 

b) The Bidder needs to submit the invoice in triplicate 

c) The Selected bidder shall submit the requisite Project deliverables as per the frequency 

mentioned under Section 3.10 in this RFP Document 

d) If the deliverables submitted / work performed by the selected bidder is not as per the 

Scope of Work / requirement of the project, payments shall not be released to the 

Selected Bidder. This is without prejudicing the Purchaser’s right to levy any Penalties as 

per RFP. In such case, the payment will be released to the Selected Bidder only after it 

re-submits the deliverable / performs work and which is accepted by the Purchaser 

e) Penalty and LD, if any, shall be deducted from the due payments 

C. Conditions relating to E-Procurement 

1) Bidders are advised to visit the http://www.eproc.rajasthan.gov.in and follow the 

guidelines for registration and submission of e-tender for the bid 

2) It is advised that bidders should submit their bids well in advance of the last date of bid 

submission. DOIT&C shall not be liable for any problems faced by the bidder during 

submission at the last moment. Extension of deadline / permission to include bids not 

submitted on the website because of above mentioned reasons will not be considered 

3) Bidders should register on the site http://www.eproc.rajasthan.gov.in and follow the 

process prescribed for e-tendering. Bids should be submitted online. Bids submitted in 

physical copy (Offline method) will not be considered for evaluation and will be rejected 

4) For financial bids, bidders should download “Financial Bid Format” uploaded on the 

website as a part of the bid and fill details without any modification to the template 

5) Any tampering/ change made in the downloaded “Financial Bid Format” format will not be 

accepted by the website while uploading 

6) Bidder needs to have a valid class 2 or class 3 digital signature certificate to participate in 

the e-tendering process 

7) Bidder needs to digitally sign all the documents which are submitted as a part of their bid. 

8) DOIT&C will not be responsible for the rejection of bids in case of non compliance to e- 

tendering process 

9) Bidders need to upload all the documents as given in the technical cover of the tender 

(Details are also given in Annexure 2 of the tender document uploaded) 

10) Any corrigendum will be published on the website http://eproc.rajasthan.gov.in and will be a 

part of this bid. Bidders should look on this website regularly for updates, details related to 

the bid 



11) Bids shall be opened online however bidder may choose to attend the bid opening at the 

DOIT&C office 

12) Bidders should submit their EMD, tender document fee and e-tender processing fee as 

given in NIT 

13) Bidders should be careful while uploading the necessary documents on the website. 

Documents related to technical cover shall only be uploaded in the technical cover and 

related to financial bids shall be uploaded in the financial cover 

14) For filling the financial bid refer to Instruction for filling Financial Bid in e-tendering portal 

given in the Annexure 8, Financial bid format. 

15) Other Terms of Conditions 

a) The bidder shall not assign or sub-let his contract or any substantial part thereof to any 

other agency 

b) The bidder shall pay the expenses of stamp duty for execution of agreement 

c) If a bidder imposes conditions which are in addition to or in conflict with the conditions 

mentioned herein, his bid is liable to summary rejection. In any case none of such 

conditions will be deemed to have been accepted unless specifically mentioned in the 

letter of acceptance of bid issued by the Purchase Officer 

d) Any bid received by the Purchase Authority after the deadline for submission of bids will 

be rejected & not to be considered and may be returned unopened to the bidder. 

D. Special Conditions of the Bid 

1) Price Validity 

a) The quoted rate will remain unchanged during the entire contract period. However the 

Contract may be extended further for another One (01) Year on the basis of same terms 

and conditions. 

2) In-house development model 

 

 

 

 

The selected Resources will be deployed at DOIT&C,Jaipur. 

The Resource has to follow the working hours, working days and public Holidays of 

Government of Rajasthan. However resource shall be available on a holiday if so is 

required by the purchaser. No extra payments will be made for working on 

extended hours / Saturdays / Sundays / Holidays to meet the committed/required 

time schedules 

For special events like Site Visit, Non-availability of Bio-metric application etc, the 

resources would be responsbile to submit written application and take approval 

from OIC for that particular days. 

Resource shall get prior approval of purchaser before leaving headquarter, even if 

it is on a holiday 



3) Penalty 

Maximum 20% of quarterly payment may be deducted in penalty for a quarter. An 

upper cap of 15% of total project purchase order can be levied as penalty in complete 

project duration. 

a) Penalty for replacement / Exit of a resource 

 

 

 

 

Replacement of resources shall generally not be allowed. The replacement of 

resource by bidder will be allowed (with penalty) only in case, the resource leaves 

the organization by submitting resignation with the present employer. 

In case of failure to meet the standards of the purchaser, (which includes 

efficiency, cooperation, discipline and performance) bidder may be asked to 

replace the resource without any penalty for replacement/exit. 

The replaced resource will be accepted by the purchaser (DoIT&C) only if he fulfills 

the minimum eligibility criteria as per RFP and is found suitable to the satisfaction 

of the purchaser. The outgoing resource should complete the knowledge transfer 

with the replaced resource as per the satisfaction of the purchaser (DoIT&C). The 

bidding firm shall be allowed 15 days to replace the resource. 

The penalty per resource would be imposed in case of exit/replacement of 

resource from the project within below mentioned period starting from the date of 

deployment of respective resource: 

1. Within 6 Month: Rs. 30,000 (Rupees Thirty Thousand Only) per resource 

2. After 6 Months and upto 1 Year: Rs. 20,000 (Rupees Ten Thousand) per 

Resource 

3. After 1 Year: Rs. 10,000 (Rupees Ten Thousand) per Resource 

 

Purchaser is free to relieve any resource (apart from minimum committed 

numbers) at any time (beyond minimum committed period) during contract period 

without any penalty by serving 15 days advance notice to supplier. 

b) Penalty for Short Supply of Resources / Absence 

 

 

In the case of short supply of resources / absence (apart from Government 

Holidays) of a resource during project period, no payment will be made for the 

days a resource is absent (Per day payment will be calculated by dividing job month 

rate divided by 20) 

In addition a penalty as calculated in subsection 5 below (Penalty per day (for non 

supply or absence above allowed leave of a resource)) per working day per 

resource will be levied on such absence / shortage of supply without prior approval 

from OIC 



 

Penalty would be deducted from the applicable payments. All applicable penalties 

will be in addition to liquidated damages as described in Section below. 

c) Penalty for non submission of deliverables 

 

4) Liquidity Damages 

A penalty of Rs 5000/- per deliverable will be imposed in case firm fails to submit 

deliverables as defined in RFP 

In case of delay in commencement of services (Deployment within the prescribed time limit 

i.e. 20 days from the Date of issuance of work order) of all the resources as mentioned in 

the RFP document, liquidated damages (LD) shall be imposed on the basis of following 

percentages, calculated on the basis of calculated Job-Month rate of specific resource 

category (s) multiplied by 18 months: 

No Condition LD % 

a. Delay of less than or equal to 5 Calendar Days 2.5 % 

b. Delay exceeding 5 Calendar Days but less than equal to 10 

Calendar Days 

c. Delay exceeding 10 Calendar Days but less than equal to 15 

Calendar Days 

d. Delay exceeding 15 Calendar Days but less than equal to 20 

Calendar Days 

5.0 % 

7.5 % 

10.0 % 

a. LD would be imposed, if the Bidder does not deploy a resource within stipulated 

time period 

b. Fraction of a day in reckoning period in supplies shall be eliminated if it is less than 

half a day 

c. If the Successful Bidder requires an extension of time in completion of contractual 

supply on account of occurrence of any hindrance, he shall apply in writing to the 

authority, which has placed the supply order, for the same immediately on 

occurrence of the hindrance but not after the stipulated date of completion of 

supply 

d. Delivery period may be extended with or without liquidated damages if the delay is 

on account of hindrances beyond the control of the bidder. 

e. Also Liquidated Damages would be deducted from the quarterly due payment. 



5) Methodology to be followed for Rate calculation for deployment of resources/ additional 

resources (if required) or decrease in number of resources (if required) 

a. Job-Unit Calculation Method: 

Job 

Number of 

Resources 

Weightage 

of the 

Resource 

Total 

Weightage 

Deployment 

Period 

(In Months) 

Total 

Job-units 

N W i N x W i T MU 

Project 

Management 

1 3.5 3.5 18 63 

Database 

Administration 

1 3 3 18 54 

Software 

Architecture 

1 3 3 18 54 

Software 

Development 

3 1.75 5.25 18 94.5 

Project Information 

assistance 

3 1 3 18 54 

Total Number of Resources to 

Total Job Units (∑MU)= 

be Deployed (∑N) =9 

319.5 

Total 

Quot 

ed 

Value 

V 

 

 

 

Working Days per Month (D) = 20 Days 

Job-month rate of resource / additional resource= [(Total Quoted Value /Total Job 

Units) x Weight of the Staff] = [(V / ∑MU) x W i ] 

Penalty per day (for non supply or absence above allowed leave of a resource) = (Jobmonth 

rate of resource/20) * 0.2 

6) Sample example for calculation of Job-month rate of additional resource: 

If any Bidder submits Financial Bid for Rs. 60,00,000 /- as the Total Quoted Value, the Job- 

Month Rate would be calculated for an “Project Management” as mentioned below: 

[(V / ∑MU) x W i ] = [(6000000/319.5) x 3.5] = Rs. 65,727.69 /- 



7) Sample example for calculating penalty per day : 

Let job month for above resource is Rs. 65,727.69 /- 

So Penalty per day = (65,727.69 / 20 ) * 0.2 = Rs. 657.27 



ANNEXURE-1 

QUALIFICATION AND EXPERIENCE OF THE RESOURCES REQUIRED FOR TASK 

Sl. 

N 

o. 

Job 

1. Project 

Management 

2. Database 

Administration 

3. Software 

Architecture 

Essential 

Qualifications 

Full time B.E. / B.Tech (in IT / 

Computer Science / Computer 

Engg) / MCA and Full time MBA 

from recognized institutes 

At least 7 Year of total 

experience in IT Consulting and 

Project Management 

At least 2 years relevant 

experience of Project 

Management in Application 

Development, Customization 

and Implementation in a CMMI 

Level 3 Firm 

Full time B.E. / B. Tech (in IT / 


Engg ) / MCA from recognized 

Institutes 

 

 

Atleast 5 year total experience 

in software development field 

At Least 2 years of experience 

as DBA in a CMMI Level 3 Firm 




Institutes 

 

Atleast 5 year total experience 

in software development field 

 

 

 

Desirable/Additional 

Experience in Project 

Management / IT 

Consulting / Software 

Development and 

implementation of 

eGovernance 

initiatives is desirable 

MSCE / MCP / SQL 

Server certification 

desirable 

Experience in handling 

very large databases 

Hands-on experience 

on MS SQL Server 

2008 R2 Database 

Platform (Installation, 

Configuration, 

Performance Tuning, 

Troubleshooting, 

Backup/ Restore, Data 

Migration, Query 

Processing etc.) 

Experience in 

designing and coding 

for handling very large 

databases 



Sl. 

N 

o. 

Job 

 

Qualifications 


as software architect in a CMMI 

Level 3 Firm 

4. Software 

Development 




Institutes 

 

Experience in coding 

for handling large 

databases 

 


as software developer 

Proficient in Java for Two 

resources 

 

Proficient in DotNet for One 

resources 

5. Information 

Assistance 

 

 

 

Any Full time Graduate and 

Certification course in 

Computer / Application 

Software etc. 

At Least 2 year of experience in 

using MS Office tools. 

Atleast one resource (out of 

three) should be proficient in 

typing in hindi. 

Experience in Data 

Entry with minimum 

typing speed of 

minimum 20 words 

per minute 

Proficiency in MS 

Office Tools (exposure 

towards, Word, Excel) 



ANNEXURE-2 

CURRICULUM VITAE FOR PROPOSED JOBS 

Proposed Job [One resource shall be nominated for each position]: 

(Please write whether applied for Project Management / Software Development /Software 

Architecture/ Project Information Assistance ) 

Name of Firm [Insert name of firm proposing the staff]: _______________ 

Name of Staff [Insert full name]: _________________ 

Date of Birth: _________ 

Nationality: ________ 

Education [Indicate college/university and other specialized education of staff member, giving 

names of institutions, degrees obtained, and dates of obtainment]: ___________________ 

Membership of Professional Associations: ____________ 

Other Training [Indicate significant training since degree]: ________ 

Languages [For Hindi and English language indicate proficiency: good, fair, or poor in speaking, 

reading, and writing]: _____________ 

Employment Record [Starting with present position, list in reverse order every employment held 

by staff member since graduation, giving for each employment (see format here below): dates of 

employment (Exact dates), name of employing organization, positions held.]: 

____________________________ 

From [Year]: To [Year]: ________ to _______ (Exact Dates) 

Employer: __________ 

Positions held: ____________ 



Detailed Tasks Assigned 

[List all tasks to be 

performed under this 

assignment] 

Work Undertaken that Best Illustrates Capability to Handle the 

Tasks Assigned 

[Among the assignments in which the staff has been involved, 

indicate the following information for those assignments that best 

illustrate staff capability to handle the tasks listed under point 11.] 

Name of assignment or project: 

Year: 

Location: 

Client: 

Main project features: 

Positions held: 

Activities performed: 

Certification: 

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes 

me, my qualifications, and my experience. I understand that any wilful misstatement described 

herein may lead to my disqualification or dismissal, if engaged. 



ANNEXURE-3 

PRE-BID QUERIES FORMAT 

Name of the Company/Firm: 

Tender Cost Receipt No. __________________Dated____________for Rs. ________________/- 

Name of Person(s) Representing the Company/ Firm: 

Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos. 

Company/Firm Contacts: 

Contact Person(s) Address for 

Correspondence 

Email-ID(s) 

Tel. Nos. & Fax Nos. 

Query / Clarification Sought: 

S.No. 

RFP Page 

No. 

RFP 

No. 

Rule 

Rule Details Query/ Suggestion/ 

Clarification 

Note: - Queries must be strictly submitted only in the prescribed format (.XLS/ 

.XLSX/DOC/DOCX/.PDF). Queries not submitted in the prescribed format will not be considered/ 

responded at all by the tendering authority. Also, kindly attach the coloured scanned copy of the 

receipt towards the submission of the bid document fee. 



1) Addressed to: 

Name of the Tendering Authority 

Address 

ANNEXURE-4 

Application FORM / Covering Letter 

Secretary and Commissioner 

Telephone 0141- 5101313, 2229394 

Department of IT & C 

IT Building, Tilak Marg, C-Scheme, Jaipur (Rajasthan) 

Tele Fax 0141-2228701 

Email 

uid@rajasthan.gov.in (clearly mention the NIT no. in 

the subject of the mail) 

2) Firm Details: 

Name of Firm 

Name of Authorized Signatory, 

Designation and Endorsed Signature 

Registered Office Address 

Address of the Firm 

Year of Establishment 

Type of Firm 

Put Tick( ) mark 

Telephone Number(s) 

Public Limited 

Private 

Limited 

Partnership 

Email Address/ Web Site Email: Web-Site: 

Fax No. 

Mobile Number 

Certification/Accreditation/Affiliation, 

if Any 

Mobile: 

Proprietary 

Firm 

3) The requisite tender Cost amounting to Rs. ________/- (Rupees ) has been 

deposited vide receipt no. _______ dated ___________. 

4) The requisite EMD amounting to Rs. ________/- (Rupees < in words >) has been deposited 

vide Banker’s Cheque/ DD No. ___________ dated ___________. 

5) We agree to abide by all the terms and conditions mentioned in this form issued by the 

Tendering Authority and also the further conditions of the said notice given in the attached 

sheets (all the pages of which have been signed by us in token of acceptance of the terms 

mentioned therein along with stamp of the firm). 

Date: 

Name & Seal of the firm: ________________________ 

Authorized Signatory: ___________________________ 



ANNEXURE-5 

BIDDER’S AUTHORIZATION CERTIFICATE 

To, 

Secretary and Commissioner, 



I/ We hereby declare/ certify that is hereby 

authorized to sign relevant documents on behalf of the company/ firm in dealing with Tender/ 

NIT reference No. ______________________ dated _________. He/ She is also authorized to 

attend meetings & submit technical & commercial information/ clarifications as may be required 

by you in the course of processing the Bid. For the purpose of validation, his/ her verified 

signatures are as under. 

Thanking you, 

Name of the Bidder: - 

Authorised Signatory: - 

Seal of the Organization: - 

Date: 

Place: 

Verified Signature: 



ANNEXURE-6 

SELF-DECLARATION – NO BLACKLISTING 

To, 




In response to the Tender/ NIT Ref. No. _____________________________ dated ___________ 

for , as an Owner/ Partner/ Director of 

________________________________________, I/ We hereby declare that presently our 

Company/ firm ___________________, at the time of bidding, is having unblemished record and 

is not declared ineligible for corrupt & fraudulent practices either indefinitely or for a particular 

period of time by any State/ Central government/ PSU/ UT. 

If this declaration is found to be incorrect then without prejudice to any other action that may 

be taken, my/ our security may be forfeited in full and our bid, to the extent accepted, may be 

cancelled. 

Thanking you, 




Date: 

Place: 



ANNEXURE-7 

CERTIFICATE OF CONFORMITY/ NO DEVIATION 

To, 




This is to certify that, I/ we have thoroughly read the tender/ RFP Document and by signing this 

certificate, we hereby submit our token of acceptance to all the tender terms & conditions 

without any deviations. 

I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors involved in 

the end-to-end implementation and execution of the project, to meet the desired Standards set 

out in the Tender/ RFP Document. 

Thanking you, 




Date: 

Place: 



(Cover Letter on Bidder’s Letter Head) 

To, 



ANNEXURE-8 

FINANCIAL BID FORMAT 


Reference: NIT No. :___________________________________ Dated:__________ 

Dear Sir, 

We, the undersigned bidder, Having read & examined in detail, the RFP Document, the receipt 

of which is hereby duly acknowledged, I/ we, the undersigned, offer to supply/ work as 

mentioned in the Scope of the work in conformity with the said RFP Document for the same. 

I / We undertake that the prices are in conformity with the requirements. The quote/ price are 

inclusive of all cost likely to be incurred for executing this work. The prices are inclusive of all 

type of govt. taxes/duties except service tax. 

I/ We hereby declare that in case the contract is awarded to us, we shall submit the contract 

performance guarantee as prescribed in the bid document. 

Until a formal contract is prepared and executed, this bid, together with your written 

acceptance thereof and your notification of award shall constitute a binding Contract between 

us. 

I/ We hereby declare that our bid is made in good faith, without collusion or fraud and the 

information contained in the bid is true and correct to the best of our knowledge and belief. 

We understand that you are not bound to accept the lowest or any bid you may receive. 

We agree to all the terms & conditions as mentioned in the bid document and submit that we 

have not submitted any deviations in this regard. 

Date: 

Authorized Signatory 

Name: 

Designation: 



Financial Bid Format 

The Bidders needs to submit their Financial Proposal at e-procurement website as per the below mentioned templates: 

NOTE: Following is template only. Bidders should only mention financial rates in BOQ and upload same on e-procurement website 

Tender Inviting Authority: Secretary & Commissioner, DoIT&C, Govt. of Rajasthan 

Name of Work: RFP for selection of agency for providing Technical Support Services for Rajasthan UID Project 

NIT Ref. No.: 

Bidder 

Name : 

SCHEDULE OF WORKS 

Region No. Description of work Qty. Unit RATE In Figures To be entered by the 

Bidder 

Rs. P 

AMOUNT 

Rs. P 

1 Whole work as per Scope 

defined in RFP 

Figures 

Words 

1 No. 0.00 Rupees only 0.00 

Total in Figures 0.00 

Total in Words 

Rupees only 



(To be stamped in accordance with Stamp Act) 

ANNEXURE-9 

PERFORMANCE BANK GUARANTEE 

To, 




1. Against contract vide advance acceptance of the Tender covering “Tender/ NIT Reference 

No. _____________ dated ________ and Project Titled _____________________” 

(hereinafter called the said 'contract') entered into between 

(hereinafter called the Purchaser) and _________________ (hereinafter called the Bidder) 

this is to certify that at the request of the Bidder we _____________ Bank Ltd., are holding 

in trust in favour of the Purchaser, the amount of Rs.____________________ (Rupees in 

words) to indemnify and keep indemnified the Purchaser against any loss or damage that 

may be caused to or suffered by the Purchaser by reason of any breach by the Bidder of any 

of the terms and conditions of the said contract and/ or in the performance thereof. 

2. We agree that the decision of the Purchaser, whether breach of any of the terms and 

conditions of the said contract and/ or in the performance thereof has been committed by 

the Bidder and the amount of loss or damage that has been caused or suffered by the 

Purchaser shall be final and binding upon us and the amount of the said loss or damage shall 

be unconditionally paid by us forthwith on demand and without demur to the Purchaser. 

3. We __________________________________ Bank Ltd, further agree that the guarantee 

herein contained shall remain in full force and effect during the period that would be taken 

for satisfactory performance and fulfilment in all respects of the said contract by the Bidder 

i.e. till _________________ hereinafter called the said date and that if any claim accrues or 

arises against us _________________ Bank Ltd, by virtue of this guarantee before the said 

date, the same shall be enforceable against us 

__________________________________________ Bank Ltd, notwithstanding the fact that 

the same is enforced within six months after the said date, provided that notice of any such 

claim has been given to us _________________ Bank Ltd, by the Purchaser before the said 

date. Payment under this letter of guarantee shall be made promptly upon our receipt of 

notice to that effect from the Purchaser. 

4. It is fully understood that this guarantee is effective from the date of the said contract and 

that we _________________ Bank Ltd, undertake not to revoke this guarantee during its 

currency without the consent in writing of the Purchaser. 

5. We undertake to pay to the Purchaser any money so demanded notwithstanding any 



dispute or disputes raised by the Bidder in any suit or proceeding pending before any court 

or Tribunal relating thereto our liability under this present bond being absolute and 

unequivocal. 

6. The payment so made by us under this bond shall be a valid discharge of our liability for 

payment there under and the Bidder shall have no claim against us for making such 

payment. 

7. We __________________________________ Bank Ltd, further agree that the Purchaser 

shall have the fullest liberty, without affecting in any manner our obligations hereunder to 

vary any of the terms and conditions of the said contract or to extend time of performance 

by the Bidder from time to time or to postpone for any time or from time to time any of the 

powers exercisable by the Purchaser against the said Bidder and to forebear or enforce any 

of the terms and conditions relating to the said contract and we, _________________ Bank 

Ltd., shall not be released from our liability under this guarantee by reason of any such 

variation or extension being granted to the said Bidder or for any forbearance by the 

Purchaser to the said Bidder or for any forbearance and or omission on the part of the 

Purchaser or any other matter or thing whatsoever, which under the law relating to sureties, 

would, but for this provision have the effect of so releasing us from our liability under this 

guarantee. 

8. This guarantee will not be discharged due to the change in the constitution of the Bank or 

the Bidder. 

WITNESS NO. 1 

Authorised Bank Representative 

-------------------------- ------------------------ 

(Signature) 

Full name and official 

Address (in legible letters) 

(Signature) 

Full name, designation and 

address (in legible letters) 

with Bank stamp 

WITNESS NO. 2 

-------------------------- Attorney as per power of 

(Signature) 

Full name and official 

Attorney No............. 

Dated…………………. 

Address (in legible letters) 



Date: 

ANNEXURE-10 

COVERING LETTER FOR TECHNICAL BID 

[Signature of staff member or authorized representative of the staff] Day/Month/Year 

Full name of authorized representative: 

To, 


Department of Information Technology and Communication, 

IT Building, IT Building, Tilak Marg, C-Scheme, Jaipur 


Reference. RFP No. …………………Dated………………. 

Sir, 

We, the undersigned, offer to provide the consulting services for the above in accordance with 

your Request 

for Proposal dated ________, and our proposal. We are hereby submitting our proposal, which 

includes this Technical proposal and Financial Proposal submitted through eProcurement Portal. 

Our proposal is binding upon us. We understand that you are not bound to accept any Proposal 

you receive. 

We hereby offer to provide the Services at the quoted rates mentioned in the Financial Bid. 

We do hereby undertake, that, in the event of acceptance of our bid, the Services shall be 

provided as stipulated in the schedule to the Bid document and that we shall perform all the 

incidental services. 

We enclose herewith the complete Technical Bid as required by you. This includes: This Bid 

Letter and Bid Particulars. 



We agree to abide by our offer for a period of 180 days from the date fixed for opening of the 

Technical Bids and that we shall remain bound by a communication of acceptance within that 

time. 

We have carefully read and understood the terms and conditions of the RFP and the conditions 

of the Contract applicable to this RFP and we do hereby undertake to provide services as per 

these terms and conditions. 

Certified that the Bidder is a Company and the person signing the tender is the duly constituted 

attorney. Bid Security (Earnest Money) for an amount equal to Rs.________________ is 

enclosed in the cover containing the letter for Technical Bid. 

We do hereby undertake, that, until a formal contract is prepared and executed, this bid, 

together with your written acceptance thereof or placement of letter of intent awarding the 

contract, shall constitute a binding contract between us. 

Dated this 

DD/MM/YYYY (Signature) (In the capacity of) 

Duly authorized to sign the Tender Response for and on behalf of: (Name and Address of 

Company) Seal/Stamp of bidder 

Witness Signature: Witness Name: 

Witness Address:

RFP - DOITC Rajasthan - Government of Rajasthan

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