e-Governance in Rajasthan

e-Governance in Rajasthan 

Presentation before Secretary IT, Government of India 

10 th May 2012

2 

Presentation Scheme 

• State Vision, strategy and policy decisions 

• Action Plan 

▫ NeGP 

▫ MMPs 

▫ State Initiatives 

• Points for considerations

3 

State e-Governance Vision 

"The Government of Rajasthan would leverage 

Information & Communication Technology (ICT) 

not only as a tool for improving governance and 

employment opportunities, but also more 

significantly as a means to enhance the quality 

of life & bridging the socio‐economic divide in 

the state."

4 

Strategy to Realize Vision 

• Focus on Services, especially G2C 

▫ Business Process Reengineering & Change Management 

▫ Creation of Service Delivery Platform 

• Capacity Building 

• Emphasis on Public Private Partnerships 

• Sharing of common infrastructure & software, using 

interoperable standards

5 

Major Policy Decisions 

i 

• All government departments to identify and roll-out out e-service 

delivery of minimum two G2C services. 

• Utilization of up to 3% plan funds by all government departments 

for e-governance. 

• IT skills have been made mandatory for recruitment to the post of 

LDC and stenographers in State government. 

• Incentive on obtaining RSCIT 

• Rajasthan Guaranteed Delivery of Public Services Act, 2011

6 

State Action Plan 

2012

7 

State Data Centre 

• State funded d implemented in Dec 2005 (Old SDC) 

• NeGP funded implemented in Dec 2010 (RSDC) 

• Both logically connected together 

• Third Party Audit by KPMG 

• National Knowledge Network connectivity with 1 gbps link established from 

1 st May 2012

8 


• 10 departments with 16 web-apps (5+11) onboard (details) 

• 172 (131+41) departmental websites live (details) 

• 66% racks utilized (26/30 + 22/43 = 48/73 racks). 

• 55% storage utilized (4.5/5 + 23/45 = 27.5/50 TB) 

• 137 servers deployed (102 + 35 = 137 servers) 

• 56 mbps bandwidth excl. NKN (32 + 24 = 56 mbps)

9 


ROAD AHEAD 

• Deploy Composite Team (RFP floated) 

• Disaster Recovery at Hyderabad 

• ISO 27001 and 20000 certification 

• Strengthen core infrastructure: bandwidth, racks, servers, 

storage 

▫ Additional 80TB SAN storage work in progress at RSDC 

▫ Additional 24mbps targeted for RSDC 

• Cloud Computing 

• Enhanced services basket: Additional departmental apps/sites

10 

State Wide Area Network 

• Under implementation 

• Go-Live anticipated September 2012 

• 2 mbps bandwidth at blocks, 4 mbps at district, scalable 

upto 34 mbps bandwidth at district 

• 5 / 273 vertical PoPs operationalized 

• 4 / 3493 horizontal offices connected

11 

State Wide Area Network 

ROAD AHEAD 

• Signing of SLA with Bandwidth Service Provider 

• All remaining vertical PoPs (268/273) and; horizontal 

offices (3489/3493) to be operationalized/connected by 

end of Aug’12 

• Third Party Audit

12 

State Service Delivery Gateway 


• Includes State Portal 

• Go-Live anticipated October 2012 

• Project implementation in phased manner, two phases 

• SRS, Architecture and Design mostly done 

▫ Phase 1 complete, subject to PoCs/STQC 

▫ Phase 2 in progress 

▫ Documents sent to STQC for review 

• Phase 1 application development in progress

13 

State Service Delivery Gateway 

• 12 departments with 71 services to be enabled on the 

SSDG platform (details) 

• In addition to the core SSDG functionality: 

▫ Generic service delivery module with backend 

▫ Single sign on 

▫ Integration with applications having backend processing 

▫ Kiosk management module 

▫ Finance management module 

▫ Utility bill payments module

14 

eDistrict 


• Go-Live anticipated September 2012 

• Held ed several PoCs & field visits to validate requirements 

e e • SRS approved March 2012, sent to STQC 

• Pilot application architecture and design in progress 

• State Wide DPR submitted to DeitY 

• 9 departments with 27 services to be enabled (details)

15 

CSCs(excl. eMitra) 

• 3325/6626 operational including with BSNL connectivity 

i 

• Remaining 4366/6626 CSCs require BSNL connectivity 

• 55 lacs transactions since May 2009 

• 6,76,352 transactions in Mar 2012 

• 825 CSCs with more than 200 transactions per month 

• 25 services (17 G2C and 8 B2C) currently offered (other than SCA) 

(details)

16 

CSC(excl. eMitra) 

ROAD AHEAD 

• Additional 3301 CSCs to be operational 

• Increase the total services from current 25 to 91 

▫ Including 27 eDistrict and 38 SSDG Phase 1 services 

• Targeting to achieve 1025 CSCs with more than 200 transactions 

per month 

• CSCs to be housed in BNRGKs

e-Mitra 

• Urban CSC = e-Mitra 

▫ Electronic service delivery kiosks, novel state initiative for urban areas, 

launched in 2002 

▫ More than 17 lakh transactions per month. 

▫ More than 774 kiosks operational across the State 

• Introduced issuance of digitally signed certificates last year 

• More than 3 lakh digitally signed certificates have been issued through the 

CSC and e-Mitra network 

• Started digitally signed copy of Land Record in Tonk district, Apr 2012. 

• More than 30 lakh consumers served through CSC and e-Mitra network in 

March 2012 

17

e-Mitra 

ROAD AHEAD 

• Merge into SSDG 

• Delivery of additional services on the eMitra platform 

• Automated payments reconciliation i and ddisbursement 

• Extended integration with online payments 

18

19 

Capacity Building 

• Utilization i of SeMT 

▫ SeMT team recruitment done. 

• NISG Training i Programs Conducted 

d 

▫ Total 11 trainings. 

▫ 182 personnel trained 

• Computer literacy related trainings 

▫ Reimbursement of approx. 7500 employees. 

• Training program for State Officers at IIM Indore and Manipal 

• Outsourcing budget used for preparing DPRs/RFPs for 12 deptts

20 

State MMPs 

• Commercial Taxes - VAT-IT application has been implemented 

in the State using state funds. Project implemented in all 14 Zonal 

Head Quarters, 111 Circles, 328 Wards. 

• Land Records (NLRMP) - Software developed by NIC to provide 

copies of land records; online digitally signed off the counter 

Jamabandis being given in Tonk district; integration with 

registration of property being done 

• Municipalities – Pilot done in UIT, Bhilwara; State wide roll out 

planned to be done this year

21 

State MMPs 

• Registration ti and Stamps – Pilot for anywhere registration ti done 

successfully in Jaipur district; State wide roll out being done 

• Road Transport - Project VAAHAN has been implemented across 

the State by NIC; SAARTHI being implemented 

P li CCTNS (C i d C i i l T ki N k 

• Police - CCTNS (Crime and Criminal Tracking Network 

System) has been commenced by the Department – Work order 

issued to M/s Tulip

22 

State MMPs 

• Treasuries – IFTMS implemented by NIC – online salary 

payments; budget preparation p and expenditure statement on real 

time basis 

• Panchayat -Department has sent the detailed project report to 

Government of India for approval 

• Agriculture – GoI Guidelines under preparation 

• Employment – GoI Guidelines under preparation

State Initiatives 

23

24 

SUGAM (Single Window) 

▫ Efficient and transparent delivery through Singlewindow 

of government services at collectorates and 

tehsil HQs 

▫ Implemented in all 33 districts i and 247 tehsils hil HQs 

Services include various certificates like – bonafide 

resident, caste, birth / death, pension, etc. and 

documents like arms licenses, land transfer, mutation] 

revenue court notice] etc. 

▫ Total certificates being issued each month – 1.5 lakhs

Rajasthan Public Service Commission 

i 

(RPSC) 

• Complete automation of Recruitment Process 

• Discontinued Manual submission of Applications 

• Key Features 

• Online registration and submission of application forms 

• Online printing of Admit cards/ hall tickets 

• The service is available through CSCs/ e-Mitra kiosks and 

Internet. 

• More than 25 lac applications have been processed in last 

6 months

26 

eProcurement 

• Started din October last year 

• Achievement till now 

▫ Number of department/PSU t/PSU covered : 10 

▫ Number of Tenders : > 1000 

▫ 

Total Tender Value : Rs. 6850 Cr 

Target for Current Financial Year 

▫ Number of Tenders : 2500 

▫ 

Total Tender Value : Rs. 10,000 Cr

27 

Other State Initiatives 

• Arogya Online – Hospital management 

Information System implemented in SMS Hospital; 

being replicated in all Medical College Hospitals and 

15 district hospitals 

• E-Sugam – Web based grievance redressal and 

status tracking system (won GOI award last year) 

• UID( Aadhar)- DoITC is also a Registrar: total 83 

lakh enrolments 

• E-Sanchar - e-Speech Application through 

Network for automated Communication Help And 

Response (PC Quest Award)

28 


• Excise Department – Complete automation 

including online generation of permits by District Excise 

offices for various excisable goods 

• Mines & Geology – a comprehensive, allencompassing 

web based application that comprises of 

modules for 

• for internet based mapping of mineral maps & leased 

maps with associated features such as Forests, 

Settlements, Water Bodies, Railways, and Roads, etc. 

▫ Lease Application Processing 

▫ Demand and Assessment

29 


• RSRTC – online web based tickets (started last year) 

• LITES - Monitoring i of govt. court cases –1.4 lakh, 

1100 users every day 

• Assembly yQuestion Answering System – using digital 

signatures (implemented last year) 

• SIPF Online ( Go live last year) 

• SecLAN, being expanded d to SWAN 

• Biometric based attendance and leave management 

system introduced (April 2012)

Projects on the Anvil 

30

31 

Rajasthan Public Services Guarantee 

Act, 2011 

• Entails time-bound delivery of services to citizens. 

• 124 services, 20 departments. More to be added. 

(details) 

• Failure to adherence would imply penalty (deduction d from salary) or disciplinary action against the concerned 

Government official(s). 

• To ride on SSDG – work order already given to SSDG SI

32 

Upcoming Initiatives 

G2C 

• Citizen Call Center (GOI Funding) 

• Department of Employment (Est: Rs 8.75 cr) 

• Department of Social Justice including all pensions & scholarships (Est: Rs 

13.04 cr) 

• Department of Labour (Est: Rs 9.53 cr) 

• Rajasthan Housing Board (Est: Rs 9.85 cr) 

• Department t of Agriculture Marketing (Est: 35.75 cr) 

• Arms License (Est: Rs. 1 Cr) 

• NREG 

• PDS

33 

Upcoming Initiatives 

G2G 

• E-Secretariat/E-office (Rs. 11 cr) 

• Public Works Department (Rs. 25 cr) 

• Anti Terrorist Squad 

• Anti Corruption Bureau (Estimated project cost Rs 3.05 cr) 

• Rajasthan Finance Corporation 

• College Education (including application for college admission by students)

Services, Services, Services 

34

35 

Present Services (59) 

e-Mitra portal and the CSC and e-Mitra 

kiosk network (25 services) 

▫ G2C services 

▫ 

• Digital Bonafide 

• Digital Caste General 

• Digital Caste OBC 

• Digital Caste SBC 

• Digital Caste SC ST 

• Digital Income 

• Digital Jama Bandi Fee 

• Digital Solvency 

• Electricity Bill 

• Exam Form Fill 

• Examination Fees 

Panchayat 

• Form EG1 

• House Payments 

• Telephone Bill 

• Water Bill 

B2C services 

• Airtel Mobile Bill 

• Airtel Telemedia 

• FOS- ICICI Prudential 

• IDEAMOB 

• MTS Telephone Service 

• Mobile Bill 

• New Application 

• Renewal ICICI Prudential 

• TATA Indicom Mobile 

• Vodafone Mobile 

• RSRTC (1 service) 

▫ Online ticketing for bus tickets 

• Apna Khata- Computerized land 

records (2 services) 

▫ Online Viewing of land records 

▫ 

Downloading of digitally signed 

land records 

• Sugam Single Window (17 

services) 

▫ Tracking of status of the 

following services: 

• Domicile Certificates, 

• SC-ST Certificates 

• OBC Certificates for 

Central and State 

• Permission Letter for Birth 

and Death Certificate 

• Arms Licenses Renewal 

• Solvency Certificate 

• Demarcation of Land 

• Mutation of Agriculture 

Land (Rule 141) 

• Copy of Old Record 

• Copy of Current Record 

• No Dues Certificate 

• Old Age/ Widow/ 

Physically Handicapped 

Pension 

• NoC for Electricity 

Connection 

• Miscellaneous Applications 

• UIT 90-B Notice 

• Revenue Court Notices 

• Patwari Nakal 

• Sugam (Public Grievances) (3 

services) 

▫ Logging of complaint/ Public 

Grievance 

▫ 

▫ 

Status viewing 

Reply to complainant 

• SIPF (1 service) 

▫ Viewing of statement of 

provident fund by Government 

employees 

• Bureau of Investment Promotion 

(2 services) 

▫ Application for investment 

▫ 

Status/Inquiry module for single 

Window 

• Mines and Geology (3 services) 

▫ Application for mining lease 

▫ Application for renewal of 

mining license 

▫ Viewing demand of lease 

amount assessed 

• Commercial Taxes Department (5 

services) 

▫ e-Registration System. 

▫ e-Return Filng. 

▫ e-Payments (with 5Nationalized 

Banks). 

▫ e-Refunds. 

▫ Issuance of online e-cst forms

36 

Proposed Services (154) 

• E- Nagar (Municipalities 

Computerization) (14 services) 

▫ Urban Development Tax / Property 

Tax System 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

▫ 

Urban Assessment / Lease Accounting 

System 

Hoarding Management System 

Rental Properties Accounting System. 

Trade License System 

Single window & online Cash Collection 

System 

Grievances and Redressal System 

Birth & Death, Marriage Registration 

& Certificate Module 

Building Permission. 

Legal Case management System 

Slum Data Management System 

Solid Waste Management System 

Street Light Maintenance System 

Stray Animal Management Module 

• Bureau of Investment promotion: (1 

service) 

▫ E-Payment through Electronic Fund 

Transfer (EFT) for various fees, related 

to forms. 

• 

• Transport Department: (3 services) 

▫ To provide the facility of paying 

fees/tax through h e-payment for the 

common people. 

▫ To provide the facility of applying for a 

learning license online. 

▫ To provide the facility of applying for a 

date for the driving test. 

• Computerization of Consumer Forums 

(CONFONET) (3 services) 

▫ Online Cause Lists 

▫ 

▫ 

Online Judgments 

Online Case Status and Case History 

• Anti Corruption Bureau Department (5 

services) 


▫ 

• Facility for online registration of 

complaint 

• Online status tracking of the complaint 

G2G services 

• Online status tracking of the submitted 

complaints. 

• Maintenance of information on 

proceedings against 

individuals/departments/NGOs etc. 

• Storage and retrieval of case 

information. 

• Department of Employment (8 services) 

▫ 

G2C services 

• Provision of Vocational Guidance – 

Career Counseling 

• Dissemination of information on 

conduction of Career Talks / Seminars 

• Dissemination of information on 

conduction of Job Fairs 

• Trends Analysis for employability of 

State 

• Match Job search along with job 

description 

▫ G2B services 

• Vacancy Notification and Candidate 

Submission 

• Generation of Employment Market 

Information 

• Work as match for resume search 

• Department of Agricultural Marketing (12 

services) 

• Information dissemination about 

arrivals, arrival estimation, 

indicative rates and forward forecast 

and spot prices (G2C) 

• RTI and Public Grievance Redressal 

Mechanism (G2C) 

• Employee or Personnel Management 

System (G2G) 

• Tracking of allotment , Litigation 

and Inspection cases (G2C) 

• Scheme Management System - 

RGKSY (Rajiv Gandhi Krishak Saathi 

Yojana) Scheme Management 

• License Management System - 

Application & Status Tracking for 

license for establishment of yards or 

sub yards and Application for license 

issuance for various market 

functionaries 

• Electronic Issuance of Niryat 

Prativedan 

• Mandi Fee Management 

• Auction Management System 

• Updation of Market Prices and 

arrival quantities on AGMARKNET 

and RSAMB website 

• Entry & Exit Gate Management 

System 

• Auction Management System

37 

Proposed Services .. 

• Department of Social Justice & 

Empowerment (15 services) 


• Registration for Government and 

Aided Hostels 

• Registration for Resident School 

• Registration for Grants given 

under Anuprati Scheme 


under the ‘Dr. Savita Ambedkar 

Inter Caste Marriage Scheme’ 

• Registration for Grants under 

Sahyog Scheme 


under Palanhaar Scheme 

• Registration for Astha Card 

• Registration for Vishwas Scheme 

▫ 

• Registration for Grants given for 

the marriage ceremony of 

daughters of widows 

• Scalability to extend services any 

new Grants declared by GoI or 

State Government in future 

G2G services 

• Monitoring of complete Grants 

Management Life cycle right from 

Pre sanction to final utilization 

• Sanctioning & Monitoring of 

NGOs for the Disabled Section, 

Old Aged Section, Children 

Section and Drug Abuse Section 

• Monitoring of Residential Schools 

and Hostels by the Head Office 

• System for Resolving Disputes at 

the District/ Regional Level 

• Computerization of Monthly Reports 

obtained from District Offices to 

prepare the Annual Progress Reports 

• Department of Labour – List of service 

identified for computerization (15 services) 


• Registration and Renewal of registration 

of Beneficiaries 

• Complaint filling by citizens for 

settlement of disputes 

▫ G2B services 

• Registration of Establishments / 

Organisations under Shops and 

Commercial Establishments Act, 

Building and Other Construction 

Workers Act, The Contract Labour Act, 

The Beedi and Cigar Workers Act, Trade 

Union Act, The Motor and Transport 

Workers Act, Inter State Migrant 

Workmen Act. 

• Renewal of registration of establishment 

/ organization/Trade union 

• Licensing and renewal of license of 

contractors 

• Payment of Cess by establishments 

• Filling of annual / semiannual returns 

• Filling in of complaints for claims and 

settlement of disputes 

• Certification of standing orders 

▫ G2G services 

• 

• Inspections carried out 

• Tracking Court Case Proceedings in 

labour Court 

• Cess assessment under BOCW 

• Work flow for cases under Industrial 

disputes, quasi judicial claims, 

prosecution sanction and recovery 

• Activities taken up for preparation of 

Monthly and Annual Progress 

reports 

• Activities taken up for preparation of 

reports to be submitted to other 

departments 

• Department of Rural Development (13 

services) 

▫ G2C Services 

• Registration of worker and Issuance 

of Job Card for MGNREGS 

• Modification of Job Cards 

• Application for Work Demand 

▫ 

• Receiving i Pay order and pay slip 

G2G Services 

• Capturing Administrative and 

Technical Sanction for Works 

Sanctioned 

• Integrating BSR for Technical 

Estimate preparation 

• Allocation and Monitoring of work 

• Measurement and verification of 

work 

• Preparation of muster roll 

• Finalising wage list 

• Preparation of pay order and pay 

slips 

• Preparation of Monthly Reports 

regarding MGNREGS obtained from 

District Offices to prepare the 

Annual Progress Reports 

• Social Audit Reports

38 

Proposed Services ... 

• SSDG Services (37+1 services) 

▫ 

Agriculture 

• Application for advisory services for 

farmers and FAQ 

• Application for Diggi, Sprinklers, 

Farm Ponds, Drips and Pipelines 

• Application for farm implements 

costing above Rs. 10,000/- 

• Application for Input Licenses for 

Seeds, Fertilizers and Pesticides 

• Application for Girl Education 

Scholarship 

• Application for Crop/Weather 

insurance 

▫ Horticulture 

▫ 

• Application for Drip/Sprinkler 

i Application for establishment of new 

fruit orchards under NHM/RKVY 

• Application for Creation of Water 

Resources under NHM/RKVY 

• Application for Green House/ Shade 

Net establishment under NHM 

• Application for Nursery/Cold 

Storage/Pack House/Seed 

Infrastructure/ Vegetable Seed 

Production and other project based 

activities under NHM/RKVY 

• Application for Medicinal Plant 

Cultivation under National Mission 

on Medicinal Plants 

• Adoption for Organic Farming/ 

Vermi Compost Unit 

Social Justice and Empowerment 

• Application for ANUPRATI Scheme 

▫ 

▫ 

▫ 

• Application for Post Metric 

scholarships to SC, ST& OBC 

• Application for Palanhar Yojana 

• Application for Panna Dhai Jeevan 

Amrit Yojana 

• Application for Sahyog Yojana 

• Application for Widow’s Daughter 

Marriage Aid 

• Application for financial assistance 

to atrocity victims 

• Application for handicap/disability 

certificate 

Employment 

• Application for registration for 

employment 

• Application for renewal of 

registration 

Jaipur Collectorate 

• Application for new ration card 

• Application for duplicate ration card 

• Application for Caste certificate 

• Application for Domicile Certificate 

• Application for Domicile Certificate 

• Application for SC/ST certificate 

• Application for pension for old age 

• Application for pension for widow 

• Application for Conversion for 

agricultural land 

• Application for CM Relief Fund 

• Application for Registration as a 

Voter 

Rural Development 

• Application for registration under 

NREGA 

▫ 

• Application for work allotment 

under NREGA 

• Application for Indira Awaas Yojana 

+1 generic form service 

• eDistrict services (27 services) 

▫ Certificate 

• Domicile 

▫ 

▫ 

▫ 

▫ 

▫ 

• Income 

• Caste 

• Solvency (Hesiyat) 

• Birth (Rural) 

• Death (Rural) 

Revenue Court 

• Status Tracking of case 

• Daily cause list preparation 

• Copy of Final order 

Government Dues and Recovery 

• Easy payment of Government dues 

• Status tracking of Recovery 

Certificates 

Land Record 

• Land conversion 

• Seemagyan / Pathar Gadi 

Employment 

• Registration in employment 

exchange 

• Cancelation of Registration 

• Modifications in the existing 

registration details. 

RTI

39 

Proposed Services …. 

▫ 

▫ 

▫ 

Electoral 

• Addition in voter list 

• Modification of current details 

• Deletion from voter list 

• Issue of New voter ID card 

• Issue of Duplicate voter ID card 

• Surrender of voter ID card 

Permission 

• Tree cutting 

Compensation / Relief 

• Compensation against the 

accident from un-identified 

vehicle 

• Financial Relief in event of fire 

caused by natural event 

• Relief from CM relief fund in case 

of accident / death

40 

DoIT&C - State Apex Committee Meeting 

Action Plan – To Summarise 

• Strengthen SDC 

• Establish SWAN, 

• Roll out e-district (Pilot), SSDG 

• All RGDSA services to be made online 

• CSC basket be expanded, fund management of 

kiosks to be automated 

• Set up Call centre 

• Expand across the counter delivery of jamabandi 

to all districts 

• Expand e- Municipal i services

41 

Points for consideration 

• SWAN consultancy charges to RISL 

• SWAN - BSNL – DIT to re-negotiate SLA 

• SWAN – Funding for horizontal component 

• SDC – Funds for upgrading and strengthening SDC 

• CSC - BSNL connectivity, a pre-requisite requisite for CSC growth 

in the state, needs to be improved 

• E-district – Requirement of 70% CSCs too high 

• SSDG – CDAC, NIC & STQC support essential

42 

Points for consideration 

• CCC – Funding and guidelines be made available 

expeditiously 

• CB: be allowed reappropriation within Capacity Building 

project 

• CB: SeMT strength to be enhanced – 13 personnel too 

less 

• Administrative expenses of 2-5% too low 

• Funding of innovative projects 

• Visit by Secretary, GOI and senior officials of DIT for 

sensitisation of state government officers

44 

Applications in SDC 

Old SDC 

1. CMIS 

2. eSanchar 

3. GIS 

4. LITES 

5. Police PPK 

RSDC 

1. E-mitra (CSC) 

2. RSRTC Online Reservation System (ORS) 

3. RPSC online exam 

4. Panchayati Raj online exam 

5. SIPF & GPF 

6. SARAS Information System 

7. Police Information System 

8. Water Resource Information System 

9. Rajasthan Guaranteed Delivery of Public Services Act Information System 

10. Police Inventory Management System 

11. Police Audit and File Management System 

Back to main slides

45 

Websites in SDC 

Old SDC 

1. 13nceg.rajasthan.gov.in 

2. 68ircjaipur.rajasthan.gov.in 

3. 

4. 

acb.rajasthan.gov.in 

ajaymeru.emitra.gov.in 

i 

5. ancientcoins.rajasthan.gov.in 

6. animalhusbandry.rajasthan.gov.in 

7. arc.rajasthan.gov.in 

8. ard.rajasthan.gov.in 

9. ayurved.rajasthan.gov.in 

10. biofuel.rajasthan.gov.in 

11. biponline.org 

12. bor.rajasthan.gov.in 

13. bpe.rajasthan.gov.in 

14. cad.rajasthan.gov.in 

15. ctd.rajasthan.gov.in 

16. cadkota.rajasthan.gov.in 

17. ceg.rajasthan.gov.in 

18. choupal .rajasthan.gov.in 

19. cmis.rajasthan.gov.in 

20. cmo.rajasthan.gov.in 

21. cmrelief.rajasthan.gov.in 

22. collegeeducation.rajasthan.gov.in 

23. crimeonline.rajasthan.gov.in 

24. cscmis.emitra.gov.in 

25. devasthan.rajasthan.gov.in 

26. dipr.rajasthan.gov.in 

27. dmrd.rajasthan.gov.in 

28. dmrdtest.rajasthan.gov.indt t th 29. doitc.rajasthan.gov.in 

30. doitdms.rajasthan.gov.in 

31. doitoffice.rajasthan.gov.in 

32. dop.rajasthan.gov.in 

33. dpipraj.gov.in 

34. dst.rajasthan.gov.in 

35. dte.rajasthan.gov.in 

36. egovproj.rajasthan.gov.in 

j 37. emitra-jodhpur.rajasthan.gov.in 

38. environment.rajasthan.gov.in 

39. esanchar.rajasthan.gov.in 

40. evaluation.rajasthan.gov.in 

Back to main slides 

41. finance.rajasthan.gov.in 

42. fms.rajasthan.gov.in 

43. food.rajasthan.gov.in 

44. forest/fca.rajasthan.gov.in 

45. forest/jfm.rajasthan.gov.in 

46. ftmsdemo.rajasthan.gov.in 

47. gad.rajasthan.gov.in 

48. gcbunditest.rajasthan.gov.in 

49. gis.rajasthan.gov.in 

50. governorhouseonline.rajasthan.gov.in 

51. gpcj.rajasthan.gov.in 

52. gpck.rajasthan.gov.in 

53. gwpcjpr.rajasthan.gov.in 

54. hclhelpdesk.rajasthan.gov.in 

55. hcmripa.gov.in 

56. helpdesk.rajasthan.gov.in 

57. home.rajasthan.gov.in 

58. ibs.rajasthan.gov.in 

59. igprgvs.rajasthan.gov.in 

60. jaipurreports.emitra.gov.in 

61. jalabhiyan.rajasthan.gov.in 

62. jawaharkalakendra.rajasthan.gov.in 

63. jlnmca.rajasthan.gov.in 

64. jrrsanskrituniversity.ac.in 

65. krishi.rajasthan.gov.in 

66. lites.rajasthan.gov.in 

67. lokayukt.rajasthan.gov.in 

68. mail1.rajasthan.gov.in 

69. mail2.rajasthan.gov.in 

70. medicaleducation.rajasthan.gov.in 

71. minorityaffairs.rajasthan.gov.in 

72. nms.rajasthan.gov.in 

73. petroleum.rajasthan.gov.in 

74. planning.rajasthan.gov.in 

75. ppk.rajasthan.gov.in 

76. ppp.rajasthan.gov.in 

77. pwd.rajasthan.gov.in 

78. rsamb.rajasthan.gov.in 

79. rajasthan.gov.in 

80. rajasthantourism.gov.in 

81. rajasthanwildlife.rajasthan.gov.in 

82. cmrelief.rajasthan.gov.in 

83. risl.rajasthan.gov.in 

il i 

84. dst.rajasthan.gov.in 

85. rajenergy.com 

86. rajftms.rajasthan.gov.in 

87. rajind.rajasthan.gov.in 

88. rajpanchayat.gov.in 

89. rajpolpis.rajasthan.gov.in 

90. rajrevboard.gov.in 

91. rajsec.rajasthan.gov.in 

j 92. rajshiksha.gov.in 

93. rajsico.gov.in 

94. rajstamps.gov.in 

95. rajtaxboard.gov.in 

96. rcsat.rajasthan.gov.in 

97. rerc.rajasthan.gov.in 

98. rfconline.org 

99. ric.rajasthan.gov.in 

i 

100. rpa.rajasthan.gov.in 

101. rpg.rajasthan.gov.in 

102. rsamb.rajasthan.gov.in 

103. rshrc.rajasthan.gov.in 

104. rsrdc.com 

105. rti.rajasthan.gov.in 

106. ruidp.gov.in 

107. sainikkalyan.rajasthan.gov.in 

108. schooleducation.rajasthan.gov.in 

109. sdc.rajasthan.gov.in 

110. sdri.rajasthan.gov.in 

111. seclan.rajasthan.gov.in 

112. seclib.rajasthan.gov.in 

113. seconline.rajasthan.gov.in 

114. secretariatpath.rajasthan.gov.in 

115. sje.rajasthan.gov.in 

116. smshospital.rajasthan.gov.in 

117. stateorg.rajasthan.gov.in 

118. tad.rajasthan.gov.in 

119. tadapp.rajasthan.gov.in 

120. techedu.rajasthan.gov.in 

121. testcmis.rajasthan.gov.in 

122. testcscmis.emitra.gov.in 

123. testeproc.rajasthan.gov.int th 124. testitprowl.rajasthan.gov.in 

125. transport.rajasthan.gov.in 

126. udhrajasthan.gov.in 

127. uitbhilwara.rajasthan.gov.in 

128. vmts.rajasthan.gov.in 

129. waterresources.rajasthan.gov.in 

130. watershed.rajasthan.gov.in 

131. advgen.rajasthan.gov.in

46 

Websites in SDC 

RSDC 

1. Chief Secretary Office 

2. Planning Department 

3. Medical and Health Department 

4. Khadi Gramodhyog Board 

5. Rajasthan Housing Board 

6. State t Insurance and Provident Fund Department 

t 

7. Rajasthan Finance Coorporation 

8. Statistics Department 

9. Law Department 

10. Home Department (Police Application and Site) 

11. State Finance Corporation 

12. Rajasthan Waqf board 

13. Rajasthan Public Service Commission 

14. Department of Information Technology 

15. Water Resource Department 

16. Rajasthan Minority Department 

17. Department of Science and Technology 

18. Rajasthan State Petroleum Corporation Limited 

19. Rajasthan State Dairy Federation 

20. Rajasthan Minority Commission 

21. Department Panchayati Raj 

22. Rajasthan State Road Transport Coorporation 

23. Animal Husbandry Department 

24. Finance Department 

25. Command Area Development 

26. Estate Department 

27. Fisheries Department 

28. Agriculture Department 

29. Manpower Department 

30. Directorate of Evaluation Organisation 

31. Jodhpur Development Authority 

32. Rajasthan Police Telecommunication 

33. Rajasthan Urban Infrastructure Development Project 

34. Tribal Area Development 

35. Watershed and Soil Conservation Department 

36. Rajasthan State Women's Commission 

37. Rajasthan State Open School 

38. Rajasthan Foundation 

39. Rajasthan Electricity Regulatory Commission 

40. Administrative Reforms Department 

41. Police Paramarsh Kendra 


47 

Partial list of services under SSDG 

S.No Department Name Of Service 

1 Agriculture Advisory Services for Farmers and FAQ 

2 Agriculture Drips, Farm Ponds, Diggi, Pipelines and Sprinklers 

3 Agriculture Agriculture Implements 

4 Agriculture Input Licenses for Seeds/Fertilizers/Pesticides 

5 Agriculture Girl Education Scholarship 

6 Agriculture Crop/Weather Insurance 

7 Social Welfare Post-metric scholarship to SC/ST/OBC/SBC 

8 Social Welfare ANUPRATI Scheme 

9 Social Welfare Palanhar Scheme 

10 Social Welfare Assistance for Atrocity Victims 

11 Social Welfare Panna Dhai 

12 Social Welfare Widow's Daughter Marriage Aid 

13 Social Welfare Sahyog Yojana 

14 Social Welfare Handicap/Disability Certificate 

15 Horticulture Drip Irrigation/Sprinkler Irrigation under MIS 

16 Horticulture Establishment of New Fruit Orchards under NHM/RKVY 

17 Horticulture 

Creation of Water Resources (Water Harvesting Structures) under 

NHM/RKVY 

18 Horticulture Green House/Shade Net House establishment under NHM/RKVY 

S.N 

o 

Department 


Name Of Service 

Organic Farming/Vermi Compost 

Unit/Certification 

22 Rural Development Registration under NREGA 

23 Rural Development Work allotment under NREGA 

24 Rural Development Indira Awaas Yojana (IAY) 

25 Employment Registration ti for Employment 

26 Employment Renewal of Employment Registration 

27 Collectorate New Ration Card 

28 Collectorate Duplicate Ration Card 

29 Collectorate Caste Certificate 

30 Collectorate Domicile Certificate 

31 Collectorate SC/ST Certificate 

32 Collectorate Pension for old age 

33 Collectorate Pension for widow 

34 Collectorate Pension for handicapped 

35 Collectorate Conversion for Agricultural Land 

36 Collectorate Financial Assistance from CM relief fund 

37 Collectorate Registration as a voter 

38 Land Record Apna Khata 



Nursery/Cold Storage/Pack House/Seed Infrastructure/Vegetable 

Seed Production and other project based activities under 

NHM/RKVY 

Medicinal Plant Cultivation under National Mission for Medical 

Plants 


48 

List of services under eDistrict 

S.No. Category Service 

Certificate 

1 

1. Domicile 

2 

2. Income 

3 

3. Caste 

4 

4. Solvency (Hesiyat) 

5 

5. Birth (Rural) 

6 

6. Death (Rural) 

Revenue Court 

7 

1. Status Tracking of case 

8 

2. Daily cause list preparation 

9 

3. Copy of Final order 

Government Dues and Recovery 1. Easy payment of Government dues 

10 

11 

2. Status tracking of Recovery Certificates 

RTI 

12 

1. RTI Services 

Land Record 

13 

1. Land conversion 

14 

2. Seemagyan / Pathar Gadi 

Electoral 

15 

1. Addition in voter list 

16 

2. Modification of current details 

17 

3. Deletion from voter list 

18 

4. Issue of New voter ID card 

19 

5. Issue of Duplicate voter ID card 

20 

6. Surrender of voter ID card 

Employment 

21 

1. Registration in employment exchange 

22 

2. Cancelation of Registration 

23 

3. Modifications in the existing registration details. 

Permission 

24 

1. Tree cutting 

Compensation / relief 

25 1. Compensation against the accident from un-identified vehicle 

26 

2. Financial Relief in event of fire caused by natural event 

27 

3. Relief from CM relief fund in case of accident / death 


Partial list of services at CSCs today 

G2C Services 

B2C Services 

o Payment of electricity bills, water bills. o E-Tickets of Railway & Airlines 

o Payment for online exams (RPSC, 

Panchayati Raj etc.) 

o Payment of Land Line & Cell One 

bills (BSNL) 

o Online RSRTC bus ticketing of RSRTC* o Money Transfer 

o Payment of various dues/fee of Municipal 

o Bill collection of Airtel, Reliance, 

corporation* 

Tata Teleservices, Idea 

o Payment of various dues/fee of Rajasthan 

Housing Board* 

o Financial & insurance services of 

ICICI Bank 

o Application for revaluation of marks for o Online PAN Card Applications 

Board of Secondary Education* 

o Online L.P.G.-Gas Booking 

o Application for Ration Card, Caste 

Certificate, Bona fide Residence 

Certificate, Birth & Death Certificate* 

o Prepaid Recharges (Vodafone, 

Airtel, Idea, BSNL, Reliance, 

TATA etc.) 

o Access to Land & Revenue Records 

(ROR)* 

o DTH Recharges (TATA Sky, Big 

TV, Dish TV etc.) 

o Sale of Stamp Paper, revenue ticket, deed 

writing* 

o NREGA Services 

*These services are proposed / running in 

Back to main slides 

selective zone/ in process 

49

50 

RGDPS indicative list of services… 

• Energy: New connection, Bill correction, Meter change, Electricity 

supply… 

• PHED: New connection, Bill correction, Meter change, Water 

supply, Handpump p repair… 

• Police: Verification for Passport, Acquire copy of FIR, Armed 

license renewal… 

• Health lh& Health lhEducation: Various health h schemes, Disability 

certificate, Post-mortem report, Various licenses…. 

• Revenue: Copy of Land record, Agricultural land transfer, 

Conversion services … 

• Others: Birth/Death/Marriage certificates, Caste/Bonafide 

certificates, Community center reservation, Lease completion 

certificate, BPL/APL ration card, Pension, EMD/SD refund…

e-Governance in Rajasthan

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