e-Governance in Rajasthan
Proposed Services - DOIT & C - Government of Rajasthan
Proposed Services - DOIT & C - Government of Rajasthan
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e-<strong>Governance</strong> <strong>in</strong> <strong>Rajasthan</strong><br />
Presentation before Secretary IT, Government of India<br />
10 th May 2012
2<br />
Presentation Scheme<br />
• State Vision, strategy and policy decisions<br />
• Action Plan<br />
▫ NeGP<br />
▫ MMPs<br />
▫ State Initiatives<br />
• Po<strong>in</strong>ts for considerations
3<br />
State e-<strong>Governance</strong> Vision<br />
"The Government of <strong>Rajasthan</strong> would leverage<br />
Information & Communication Technology (ICT)<br />
not only as a tool for improv<strong>in</strong>g governance and<br />
employment opportunities, but also more<br />
significantly as a means to enhance the quality<br />
of life & bridg<strong>in</strong>g the socio‐economic divide <strong>in</strong><br />
the state."
4<br />
Strategy to Realize Vision<br />
• Focus on Services, especially G2C<br />
▫ Bus<strong>in</strong>ess Process Reeng<strong>in</strong>eer<strong>in</strong>g & Change Management<br />
▫ Creation of Service Delivery Platform<br />
• Capacity Build<strong>in</strong>g<br />
• Emphasis on Public Private Partnerships<br />
• Shar<strong>in</strong>g of common <strong>in</strong>frastructure & software, us<strong>in</strong>g<br />
<strong>in</strong>teroperable standards
5<br />
Major Policy Decisions<br />
i<br />
• All government departments to identify and roll-out out e-service<br />
delivery of m<strong>in</strong>imum two G2C services.<br />
• Utilization of up to 3% plan funds by all government departments<br />
for e-governance.<br />
• IT skills have been made mandatory for recruitment to the post of<br />
LDC and stenographers <strong>in</strong> State government.<br />
• Incentive on obta<strong>in</strong><strong>in</strong>g RSCIT<br />
• <strong>Rajasthan</strong> Guaranteed Delivery of Public Services Act, 2011
6<br />
State Action Plan<br />
2012
7<br />
State Data Centre<br />
• State funded d implemented <strong>in</strong> Dec 2005 (Old SDC)<br />
• NeGP funded implemented <strong>in</strong> Dec 2010 (RSDC)<br />
• Both logically connected together<br />
• Third Party Audit by KPMG<br />
• National Knowledge Network connectivity with 1 gbps l<strong>in</strong>k established from<br />
1 st May 2012
8<br />
State Data Centre<br />
• 10 departments with 16 web-apps (5+11) onboard (details)<br />
• 172 (131+41) departmental websites live (details)<br />
• 66% racks utilized (26/30 + 22/43 = 48/73 racks).<br />
• 55% storage utilized (4.5/5 + 23/45 = 27.5/50 TB)<br />
• 137 servers deployed (102 + 35 = 137 servers)<br />
• 56 mbps bandwidth excl. NKN (32 + 24 = 56 mbps)
9<br />
State Data Centre<br />
ROAD AHEAD<br />
• Deploy Composite Team (RFP floated)<br />
• Disaster Recovery at Hyderabad<br />
• ISO 27001 and 20000 certification<br />
• Strengthen core <strong>in</strong>frastructure: bandwidth, racks, servers,<br />
storage<br />
▫ Additional 80TB SAN storage work <strong>in</strong> progress at RSDC<br />
▫ Additional 24mbps targeted for RSDC<br />
• Cloud Comput<strong>in</strong>g<br />
• Enhanced services basket: Additional departmental apps/sites
10<br />
State Wide Area Network<br />
• Under implementation<br />
• Go-Live anticipated September 2012<br />
• 2 mbps bandwidth at blocks, 4 mbps at district, scalable<br />
upto 34 mbps bandwidth at district<br />
• 5 / 273 vertical PoPs operationalized<br />
• 4 / 3493 horizontal offices connected
11<br />
State Wide Area Network<br />
ROAD AHEAD<br />
• Sign<strong>in</strong>g of SLA with Bandwidth Service Provider<br />
• All rema<strong>in</strong><strong>in</strong>g vertical PoPs (268/273) and; horizontal<br />
offices (3489/3493) to be operationalized/connected by<br />
end of Aug’12<br />
• Third Party Audit
12<br />
State Service Delivery Gateway<br />
• Under implementation<br />
• Includes State Portal<br />
• Go-Live anticipated October 2012<br />
• Project implementation <strong>in</strong> phased manner, two phases<br />
• SRS, Architecture and Design mostly done<br />
▫ Phase 1 complete, subject to PoCs/STQC<br />
▫ Phase 2 <strong>in</strong> progress<br />
▫ Documents sent to STQC for review<br />
• Phase 1 application development <strong>in</strong> progress
13<br />
State Service Delivery Gateway<br />
• 12 departments with 71 services to be enabled on the<br />
SSDG platform (details)<br />
• In addition to the core SSDG functionality:<br />
▫ Generic service delivery module with backend<br />
▫ S<strong>in</strong>gle sign on<br />
▫ Integration with applications hav<strong>in</strong>g backend process<strong>in</strong>g<br />
▫ Kiosk management module<br />
▫ F<strong>in</strong>ance management module<br />
▫ Utility bill payments module
14<br />
eDistrict<br />
• Under implementation<br />
• Go-Live anticipated September 2012<br />
• Held ed several PoCs & field visits to validate requirements<br />
e e • SRS approved March 2012, sent to STQC<br />
• Pilot application architecture and design <strong>in</strong> progress<br />
• State Wide DPR submitted to DeitY<br />
• 9 departments with 27 services to be enabled (details)
15<br />
CSCs(excl. eMitra)<br />
• 3325/6626 operational <strong>in</strong>clud<strong>in</strong>g with BSNL connectivity<br />
i<br />
• Rema<strong>in</strong><strong>in</strong>g 4366/6626 CSCs require BSNL connectivity<br />
• 55 lacs transactions s<strong>in</strong>ce May 2009<br />
• 6,76,352 transactions <strong>in</strong> Mar 2012<br />
• 825 CSCs with more than 200 transactions per month<br />
• 25 services (17 G2C and 8 B2C) currently offered (other than SCA)<br />
(details)
16<br />
CSC(excl. eMitra)<br />
ROAD AHEAD<br />
• Additional 3301 CSCs to be operational<br />
• Increase the total services from current 25 to 91<br />
▫ Includ<strong>in</strong>g 27 eDistrict and 38 SSDG Phase 1 services<br />
• Target<strong>in</strong>g to achieve 1025 CSCs with more than 200 transactions<br />
per month<br />
• CSCs to be housed <strong>in</strong> BNRGKs
e-Mitra<br />
• Urban CSC = e-Mitra<br />
▫ Electronic service delivery kiosks, novel state <strong>in</strong>itiative for urban areas,<br />
launched <strong>in</strong> 2002<br />
▫ More than 17 lakh transactions per month.<br />
▫ More than 774 kiosks operational across the State<br />
• Introduced issuance of digitally signed certificates last year<br />
• More than 3 lakh digitally signed certificates have been issued through the<br />
CSC and e-Mitra network<br />
• Started digitally signed copy of Land Record <strong>in</strong> Tonk district, Apr 2012.<br />
• More than 30 lakh consumers served through CSC and e-Mitra network <strong>in</strong><br />
March 2012<br />
17
e-Mitra<br />
ROAD AHEAD<br />
• Merge <strong>in</strong>to SSDG<br />
• Delivery of additional services on the eMitra platform<br />
• Automated payments reconciliation i and ddisbursement<br />
• Extended <strong>in</strong>tegration with onl<strong>in</strong>e payments<br />
18
19<br />
Capacity Build<strong>in</strong>g<br />
• Utilization i of SeMT<br />
▫ SeMT team recruitment done.<br />
• NISG Tra<strong>in</strong><strong>in</strong>g i Programs Conducted<br />
d<br />
▫ Total 11 tra<strong>in</strong><strong>in</strong>gs.<br />
▫ 182 personnel tra<strong>in</strong>ed<br />
• Computer literacy related tra<strong>in</strong><strong>in</strong>gs<br />
▫ Reimbursement of approx. 7500 employees.<br />
• Tra<strong>in</strong><strong>in</strong>g program for State Officers at IIM Indore and Manipal<br />
• Outsourc<strong>in</strong>g budget used for prepar<strong>in</strong>g DPRs/RFPs for 12 deptts
20<br />
State MMPs<br />
• Commercial Taxes - VAT-IT application has been implemented<br />
<strong>in</strong> the State us<strong>in</strong>g state funds. Project implemented <strong>in</strong> all 14 Zonal<br />
Head Quarters, 111 Circles, 328 Wards.<br />
• Land Records (NLRMP) - Software developed by NIC to provide<br />
copies of land records; onl<strong>in</strong>e digitally signed off the counter<br />
Jamabandis be<strong>in</strong>g given <strong>in</strong> Tonk district; <strong>in</strong>tegration with<br />
registration of property be<strong>in</strong>g done<br />
• Municipalities – Pilot done <strong>in</strong> UIT, Bhilwara; State wide roll out<br />
planned to be done this year
21<br />
State MMPs<br />
• Registration ti and Stamps – Pilot for anywhere registration ti done<br />
successfully <strong>in</strong> Jaipur district; State wide roll out be<strong>in</strong>g done<br />
• Road Transport - Project VAAHAN has been implemented across<br />
the State by NIC; SAARTHI be<strong>in</strong>g implemented<br />
P li CCTNS (C i d C i i l T ki N k<br />
• Police - CCTNS (Crime and Crim<strong>in</strong>al Track<strong>in</strong>g Network<br />
System) has been commenced by the Department – Work order<br />
issued to M/s Tulip
22<br />
State MMPs<br />
• Treasuries – IFTMS implemented by NIC – onl<strong>in</strong>e salary<br />
payments; budget preparation p and expenditure statement on real<br />
time basis<br />
• Panchayat -Department has sent the detailed project report to<br />
Government of India for approval<br />
• Agriculture – GoI Guidel<strong>in</strong>es under preparation<br />
• Employment – GoI Guidel<strong>in</strong>es under preparation
State Initiatives<br />
23
24<br />
SUGAM (S<strong>in</strong>gle W<strong>in</strong>dow)<br />
▫ Efficient and transparent delivery through S<strong>in</strong>glew<strong>in</strong>dow<br />
of government services at collectorates and<br />
tehsil HQs<br />
▫ Implemented <strong>in</strong> all 33 districts i and 247 tehsils hil HQs<br />
Services <strong>in</strong>clude various certificates like – bonafide<br />
resident, caste, birth / death, pension, etc. and<br />
documents like arms licenses, land transfer, mutation]<br />
revenue court notice] etc.<br />
▫ Total certificates be<strong>in</strong>g issued each month – 1.5 lakhs
<strong>Rajasthan</strong> Public Service Commission<br />
i<br />
(RPSC)<br />
• Complete automation of Recruitment Process<br />
• Discont<strong>in</strong>ued Manual submission of Applications<br />
• Key Features<br />
• Onl<strong>in</strong>e registration and submission of application forms<br />
• Onl<strong>in</strong>e pr<strong>in</strong>t<strong>in</strong>g of Admit cards/ hall tickets<br />
• The service is available through CSCs/ e-Mitra kiosks and<br />
Internet.<br />
• More than 25 lac applications have been processed <strong>in</strong> last<br />
6 months
26<br />
eProcurement<br />
• Started d<strong>in</strong> October last year<br />
• Achievement till now<br />
▫ Number of department/PSU t/PSU covered : 10<br />
▫ Number of Tenders : > 1000<br />
▫<br />
Total Tender Value : Rs. 6850 Cr<br />
Target for Current F<strong>in</strong>ancial Year<br />
▫ Number of Tenders : 2500<br />
▫<br />
Total Tender Value : Rs. 10,000 Cr
27<br />
Other State Initiatives<br />
• Arogya Onl<strong>in</strong>e – Hospital management<br />
Information System implemented <strong>in</strong> SMS Hospital;<br />
be<strong>in</strong>g replicated <strong>in</strong> all Medical College Hospitals and<br />
15 district hospitals<br />
• E-Sugam – Web based grievance redressal and<br />
status track<strong>in</strong>g system (won GOI award last year)<br />
• UID( Aadhar)- DoITC is also a Registrar: total 83<br />
lakh enrolments<br />
• E-Sanchar - e-Speech Application through<br />
Network for automated Communication Help And<br />
Response (PC Quest Award)
28<br />
Other State Initiatives<br />
• Excise Department – Complete automation<br />
<strong>in</strong>clud<strong>in</strong>g onl<strong>in</strong>e generation of permits by District Excise<br />
offices for various excisable goods<br />
• M<strong>in</strong>es & Geology – a comprehensive, allencompass<strong>in</strong>g<br />
web based application that comprises of<br />
modules for<br />
• for <strong>in</strong>ternet based mapp<strong>in</strong>g of m<strong>in</strong>eral maps & leased<br />
maps with associated features such as Forests,<br />
Settlements, Water Bodies, Railways, and Roads, etc.<br />
▫ Lease Application Process<strong>in</strong>g<br />
▫ Demand and Assessment
29<br />
Other State Initiatives<br />
• RSRTC – onl<strong>in</strong>e web based tickets (started last year)<br />
• LITES - Monitor<strong>in</strong>g i of govt. court cases –1.4 lakh,<br />
1100 users every day<br />
• Assembly yQuestion Answer<strong>in</strong>g System – us<strong>in</strong>g digital<br />
signatures (implemented last year)<br />
• SIPF Onl<strong>in</strong>e ( Go live last year)<br />
• SecLAN, be<strong>in</strong>g expanded d to SWAN<br />
• Biometric based attendance and leave management<br />
system <strong>in</strong>troduced (April 2012)
Projects on the Anvil<br />
30
31<br />
<strong>Rajasthan</strong> Public Services Guarantee<br />
Act, 2011<br />
• Entails time-bound delivery of services to citizens.<br />
• 124 services, 20 departments. More to be added.<br />
(details)<br />
• Failure to adherence would imply penalty (deduction d from salary) or discipl<strong>in</strong>ary action aga<strong>in</strong>st the concerned<br />
Government official(s).<br />
• To ride on SSDG – work order already given to SSDG SI
32<br />
Upcom<strong>in</strong>g Initiatives<br />
G2C<br />
• Citizen Call Center (GOI Fund<strong>in</strong>g)<br />
• Department of Employment (Est: Rs 8.75 cr)<br />
• Department of Social Justice <strong>in</strong>clud<strong>in</strong>g all pensions & scholarships (Est: Rs<br />
13.04 cr)<br />
• Department of Labour (Est: Rs 9.53 cr)<br />
• <strong>Rajasthan</strong> Hous<strong>in</strong>g Board (Est: Rs 9.85 cr)<br />
• Department t of Agriculture Market<strong>in</strong>g (Est: 35.75 cr)<br />
• Arms License (Est: Rs. 1 Cr)<br />
• NREG<br />
• PDS
33<br />
Upcom<strong>in</strong>g Initiatives<br />
G2G<br />
• E-Secretariat/E-office (Rs. 11 cr)<br />
• Public Works Department (Rs. 25 cr)<br />
• Anti Terrorist Squad<br />
• Anti Corruption Bureau (Estimated project cost Rs 3.05 cr)<br />
• <strong>Rajasthan</strong> F<strong>in</strong>ance Corporation<br />
• College Education (<strong>in</strong>clud<strong>in</strong>g application for college admission by students)
Services, Services, Services<br />
34
35<br />
Present Services (59)<br />
e-Mitra portal and the CSC and e-Mitra<br />
kiosk network (25 services)<br />
▫ G2C services<br />
▫<br />
• Digital Bonafide<br />
• Digital Caste General<br />
• Digital Caste OBC<br />
• Digital Caste SBC<br />
• Digital Caste SC ST<br />
• Digital Income<br />
• Digital Jama Bandi Fee<br />
• Digital Solvency<br />
• Electricity Bill<br />
• Exam Form Fill<br />
• Exam<strong>in</strong>ation Fees<br />
Panchayat<br />
• Form EG1<br />
• House Payments<br />
• Telephone Bill<br />
• Water Bill<br />
B2C services<br />
• Airtel Mobile Bill<br />
• Airtel Telemedia<br />
• FOS- ICICI Prudential<br />
• IDEAMOB<br />
• MTS Telephone Service<br />
• Mobile Bill<br />
• New Application<br />
• Renewal ICICI Prudential<br />
• TATA Indicom Mobile<br />
• Vodafone Mobile<br />
• RSRTC (1 service)<br />
▫ Onl<strong>in</strong>e ticket<strong>in</strong>g for bus tickets<br />
• Apna Khata- Computerized land<br />
records (2 services)<br />
▫ Onl<strong>in</strong>e View<strong>in</strong>g of land records<br />
▫<br />
Download<strong>in</strong>g of digitally signed<br />
land records<br />
• Sugam S<strong>in</strong>gle W<strong>in</strong>dow (17<br />
services)<br />
▫ Track<strong>in</strong>g of status of the<br />
follow<strong>in</strong>g services:<br />
• Domicile Certificates,<br />
• SC-ST Certificates<br />
• OBC Certificates for<br />
Central and State<br />
• Permission Letter for Birth<br />
and Death Certificate<br />
• Arms Licenses Renewal<br />
• Solvency Certificate<br />
• Demarcation of Land<br />
• Mutation of Agriculture<br />
Land (Rule 141)<br />
• Copy of Old Record<br />
• Copy of Current Record<br />
• No Dues Certificate<br />
• Old Age/ Widow/<br />
Physically Handicapped<br />
Pension<br />
• NoC for Electricity<br />
Connection<br />
• Miscellaneous Applications<br />
• UIT 90-B Notice<br />
• Revenue Court Notices<br />
• Patwari Nakal<br />
• Sugam (Public Grievances) (3<br />
services)<br />
▫ Logg<strong>in</strong>g of compla<strong>in</strong>t/ Public<br />
Grievance<br />
▫<br />
▫<br />
Status view<strong>in</strong>g<br />
Reply to compla<strong>in</strong>ant<br />
• SIPF (1 service)<br />
▫ View<strong>in</strong>g of statement of<br />
provident fund by Government<br />
employees<br />
• Bureau of Investment Promotion<br />
(2 services)<br />
▫ Application for <strong>in</strong>vestment<br />
▫<br />
Status/Inquiry module for s<strong>in</strong>gle<br />
W<strong>in</strong>dow<br />
• M<strong>in</strong>es and Geology (3 services)<br />
▫ Application for m<strong>in</strong><strong>in</strong>g lease<br />
▫ Application for renewal of<br />
m<strong>in</strong><strong>in</strong>g license<br />
▫ View<strong>in</strong>g demand of lease<br />
amount assessed<br />
• Commercial Taxes Department (5<br />
services)<br />
▫ e-Registration System.<br />
▫ e-Return Filng.<br />
▫ e-Payments (with 5Nationalized<br />
Banks).<br />
▫ e-Refunds.<br />
▫ Issuance of onl<strong>in</strong>e e-cst forms
36<br />
Proposed Services (154)<br />
• E- Nagar (Municipalities<br />
Computerization) (14 services)<br />
▫ Urban Development Tax / Property<br />
Tax System<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
Urban Assessment / Lease Account<strong>in</strong>g<br />
System<br />
Hoard<strong>in</strong>g Management System<br />
Rental Properties Account<strong>in</strong>g System.<br />
Trade License System<br />
S<strong>in</strong>gle w<strong>in</strong>dow & onl<strong>in</strong>e Cash Collection<br />
System<br />
Grievances and Redressal System<br />
Birth & Death, Marriage Registration<br />
& Certificate Module<br />
Build<strong>in</strong>g Permission.<br />
Legal Case management System<br />
Slum Data Management System<br />
Solid Waste Management System<br />
Street Light Ma<strong>in</strong>tenance System<br />
Stray Animal Management Module<br />
• Bureau of Investment promotion: (1<br />
service)<br />
▫ E-Payment through Electronic Fund<br />
Transfer (EFT) for various fees, related<br />
to forms.<br />
•<br />
• Transport Department: (3 services)<br />
▫ To provide the facility of pay<strong>in</strong>g<br />
fees/tax through h e-payment for the<br />
common people.<br />
▫ To provide the facility of apply<strong>in</strong>g for a<br />
learn<strong>in</strong>g license onl<strong>in</strong>e.<br />
▫ To provide the facility of apply<strong>in</strong>g for a<br />
date for the driv<strong>in</strong>g test.<br />
• Computerization of Consumer Forums<br />
(CONFONET) (3 services)<br />
▫ Onl<strong>in</strong>e Cause Lists<br />
▫<br />
▫<br />
Onl<strong>in</strong>e Judgments<br />
Onl<strong>in</strong>e Case Status and Case History<br />
• Anti Corruption Bureau Department (5<br />
services)<br />
▫ G2C services<br />
▫<br />
• Facility for onl<strong>in</strong>e registration of<br />
compla<strong>in</strong>t<br />
• Onl<strong>in</strong>e status track<strong>in</strong>g of the compla<strong>in</strong>t<br />
G2G services<br />
• Onl<strong>in</strong>e status track<strong>in</strong>g of the submitted<br />
compla<strong>in</strong>ts.<br />
• Ma<strong>in</strong>tenance of <strong>in</strong>formation on<br />
proceed<strong>in</strong>gs aga<strong>in</strong>st<br />
<strong>in</strong>dividuals/departments/NGOs etc.<br />
• Storage and retrieval of case<br />
<strong>in</strong>formation.<br />
• Department of Employment (8 services)<br />
▫<br />
G2C services<br />
• Provision of Vocational Guidance –<br />
Career Counsel<strong>in</strong>g<br />
• Dissem<strong>in</strong>ation of <strong>in</strong>formation on<br />
conduction of Career Talks / Sem<strong>in</strong>ars<br />
• Dissem<strong>in</strong>ation of <strong>in</strong>formation on<br />
conduction of Job Fairs<br />
• Trends Analysis for employability of<br />
State<br />
• Match Job search along with job<br />
description<br />
▫ G2B services<br />
• Vacancy Notification and Candidate<br />
Submission<br />
• Generation of Employment Market<br />
Information<br />
• Work as match for resume search<br />
• Department of Agricultural Market<strong>in</strong>g (12<br />
services)<br />
• Information dissem<strong>in</strong>ation about<br />
arrivals, arrival estimation,<br />
<strong>in</strong>dicative rates and forward forecast<br />
and spot prices (G2C)<br />
• RTI and Public Grievance Redressal<br />
Mechanism (G2C)<br />
• Employee or Personnel Management<br />
System (G2G)<br />
• Track<strong>in</strong>g of allotment , Litigation<br />
and Inspection cases (G2C)<br />
• Scheme Management System -<br />
RGKSY (Rajiv Gandhi Krishak Saathi<br />
Yojana) Scheme Management<br />
• License Management System -<br />
Application & Status Track<strong>in</strong>g for<br />
license for establishment of yards or<br />
sub yards and Application for license<br />
issuance for various market<br />
functionaries<br />
• Electronic Issuance of Niryat<br />
Prativedan<br />
• Mandi Fee Management<br />
• Auction Management System<br />
• Updation of Market Prices and<br />
arrival quantities on AGMARKNET<br />
and RSAMB website<br />
• Entry & Exit Gate Management<br />
System<br />
• Auction Management System
37<br />
Proposed Services ..<br />
• Department of Social Justice &<br />
Empowerment (15 services)<br />
▫ G2C services<br />
• Registration for Government and<br />
Aided Hostels<br />
• Registration for Resident School<br />
• Registration for Grants given<br />
under Anuprati Scheme<br />
• Registration for Grants given<br />
under the ‘Dr. Savita Ambedkar<br />
Inter Caste Marriage Scheme’<br />
• Registration for Grants under<br />
Sahyog Scheme<br />
• Registration for Grants given<br />
under Palanhaar Scheme<br />
• Registration for Astha Card<br />
• Registration for Vishwas Scheme<br />
▫<br />
• Registration for Grants given for<br />
the marriage ceremony of<br />
daughters of widows<br />
• Scalability to extend services any<br />
new Grants declared by GoI or<br />
State Government <strong>in</strong> future<br />
G2G services<br />
• Monitor<strong>in</strong>g of complete Grants<br />
Management Life cycle right from<br />
Pre sanction to f<strong>in</strong>al utilization<br />
• Sanction<strong>in</strong>g & Monitor<strong>in</strong>g of<br />
NGOs for the Disabled Section,<br />
Old Aged Section, Children<br />
Section and Drug Abuse Section<br />
• Monitor<strong>in</strong>g of Residential Schools<br />
and Hostels by the Head Office<br />
• System for Resolv<strong>in</strong>g Disputes at<br />
the District/ Regional Level<br />
• Computerization of Monthly Reports<br />
obta<strong>in</strong>ed from District Offices to<br />
prepare the Annual Progress Reports<br />
• Department of Labour – List of service<br />
identified for computerization (15 services)<br />
▫ G2C services<br />
• Registration and Renewal of registration<br />
of Beneficiaries<br />
• Compla<strong>in</strong>t fill<strong>in</strong>g by citizens for<br />
settlement of disputes<br />
▫ G2B services<br />
• Registration of Establishments /<br />
Organisations under Shops and<br />
Commercial Establishments Act,<br />
Build<strong>in</strong>g and Other Construction<br />
Workers Act, The Contract Labour Act,<br />
The Beedi and Cigar Workers Act, Trade<br />
Union Act, The Motor and Transport<br />
Workers Act, Inter State Migrant<br />
Workmen Act.<br />
• Renewal of registration of establishment<br />
/ organization/Trade union<br />
• Licens<strong>in</strong>g and renewal of license of<br />
contractors<br />
• Payment of Cess by establishments<br />
• Fill<strong>in</strong>g of annual / semiannual returns<br />
• Fill<strong>in</strong>g <strong>in</strong> of compla<strong>in</strong>ts for claims and<br />
settlement of disputes<br />
• Certification of stand<strong>in</strong>g orders<br />
▫ G2G services<br />
•<br />
• Inspections carried out<br />
• Track<strong>in</strong>g Court Case Proceed<strong>in</strong>gs <strong>in</strong><br />
labour Court<br />
• Cess assessment under BOCW<br />
• Work flow for cases under Industrial<br />
disputes, quasi judicial claims,<br />
prosecution sanction and recovery<br />
• Activities taken up for preparation of<br />
Monthly and Annual Progress<br />
reports<br />
• Activities taken up for preparation of<br />
reports to be submitted to other<br />
departments<br />
• Department of Rural Development (13<br />
services)<br />
▫ G2C Services<br />
• Registration of worker and Issuance<br />
of Job Card for MGNREGS<br />
• Modification of Job Cards<br />
• Application for Work Demand<br />
▫<br />
• Receiv<strong>in</strong>g i Pay order and pay slip<br />
G2G Services<br />
• Captur<strong>in</strong>g Adm<strong>in</strong>istrative and<br />
Technical Sanction for Works<br />
Sanctioned<br />
• Integrat<strong>in</strong>g BSR for Technical<br />
Estimate preparation<br />
• Allocation and Monitor<strong>in</strong>g of work<br />
• Measurement and verification of<br />
work<br />
• Preparation of muster roll<br />
• F<strong>in</strong>alis<strong>in</strong>g wage list<br />
• Preparation of pay order and pay<br />
slips<br />
• Preparation of Monthly Reports<br />
regard<strong>in</strong>g MGNREGS obta<strong>in</strong>ed from<br />
District Offices to prepare the<br />
Annual Progress Reports<br />
• Social Audit Reports
38<br />
Proposed Services ...<br />
• SSDG Services (37+1 services)<br />
▫<br />
Agriculture<br />
• Application for advisory services for<br />
farmers and FAQ<br />
• Application for Diggi, Spr<strong>in</strong>klers,<br />
Farm Ponds, Drips and Pipel<strong>in</strong>es<br />
• Application for farm implements<br />
cost<strong>in</strong>g above Rs. 10,000/-<br />
• Application for Input Licenses for<br />
Seeds, Fertilizers and Pesticides<br />
• Application for Girl Education<br />
Scholarship<br />
• Application for Crop/Weather<br />
<strong>in</strong>surance<br />
▫ Horticulture<br />
▫<br />
• Application for Drip/Spr<strong>in</strong>kler<br />
i Application for establishment of new<br />
fruit orchards under NHM/RKVY<br />
• Application for Creation of Water<br />
Resources under NHM/RKVY<br />
• Application for Green House/ Shade<br />
Net establishment under NHM<br />
• Application for Nursery/Cold<br />
Storage/Pack House/Seed<br />
Infrastructure/ Vegetable Seed<br />
Production and other project based<br />
activities under NHM/RKVY<br />
• Application for Medic<strong>in</strong>al Plant<br />
Cultivation under National Mission<br />
on Medic<strong>in</strong>al Plants<br />
• Adoption for Organic Farm<strong>in</strong>g/<br />
Vermi Compost Unit<br />
Social Justice and Empowerment<br />
• Application for ANUPRATI Scheme<br />
▫<br />
▫<br />
▫<br />
• Application for Post Metric<br />
scholarships to SC, ST& OBC<br />
• Application for Palanhar Yojana<br />
• Application for Panna Dhai Jeevan<br />
Amrit Yojana<br />
• Application for Sahyog Yojana<br />
• Application for Widow’s Daughter<br />
Marriage Aid<br />
• Application for f<strong>in</strong>ancial assistance<br />
to atrocity victims<br />
• Application for handicap/disability<br />
certificate<br />
Employment<br />
• Application for registration for<br />
employment<br />
• Application for renewal of<br />
registration<br />
Jaipur Collectorate<br />
• Application for new ration card<br />
• Application for duplicate ration card<br />
• Application for Caste certificate<br />
• Application for Domicile Certificate<br />
• Application for Domicile Certificate<br />
• Application for SC/ST certificate<br />
• Application for pension for old age<br />
• Application for pension for widow<br />
• Application for Conversion for<br />
agricultural land<br />
• Application for CM Relief Fund<br />
• Application for Registration as a<br />
Voter<br />
Rural Development<br />
• Application for registration under<br />
NREGA<br />
▫<br />
• Application for work allotment<br />
under NREGA<br />
• Application for Indira Awaas Yojana<br />
+1 generic form service<br />
• eDistrict services (27 services)<br />
▫ Certificate<br />
• Domicile<br />
▫<br />
▫<br />
▫<br />
▫<br />
▫<br />
• Income<br />
• Caste<br />
• Solvency (Hesiyat)<br />
• Birth (Rural)<br />
• Death (Rural)<br />
Revenue Court<br />
• Status Track<strong>in</strong>g of case<br />
• Daily cause list preparation<br />
• Copy of F<strong>in</strong>al order<br />
Government Dues and Recovery<br />
• Easy payment of Government dues<br />
• Status track<strong>in</strong>g of Recovery<br />
Certificates<br />
Land Record<br />
• Land conversion<br />
• Seemagyan / Pathar Gadi<br />
Employment<br />
• Registration <strong>in</strong> employment<br />
exchange<br />
• Cancelation of Registration<br />
• Modifications <strong>in</strong> the exist<strong>in</strong>g<br />
registration details.<br />
RTI
39<br />
Proposed Services ….<br />
▫<br />
▫<br />
▫<br />
Electoral<br />
• Addition <strong>in</strong> voter list<br />
• Modification of current details<br />
• Deletion from voter list<br />
• Issue of New voter ID card<br />
• Issue of Duplicate voter ID card<br />
• Surrender of voter ID card<br />
Permission<br />
• Tree cutt<strong>in</strong>g<br />
Compensation / Relief<br />
• Compensation aga<strong>in</strong>st the<br />
accident from un-identified<br />
vehicle<br />
• F<strong>in</strong>ancial Relief <strong>in</strong> event of fire<br />
caused by natural event<br />
• Relief from CM relief fund <strong>in</strong> case<br />
of accident / death
40<br />
DoIT&C - State Apex Committee Meet<strong>in</strong>g<br />
Action Plan – To Summarise<br />
• Strengthen SDC<br />
• Establish SWAN,<br />
• Roll out e-district (Pilot), SSDG<br />
• All RGDSA services to be made onl<strong>in</strong>e<br />
• CSC basket be expanded, fund management of<br />
kiosks to be automated<br />
• Set up Call centre<br />
• Expand across the counter delivery of jamabandi<br />
to all districts<br />
• Expand e- Municipal i services
41<br />
Po<strong>in</strong>ts for consideration<br />
• SWAN consultancy charges to RISL<br />
• SWAN - BSNL – DIT to re-negotiate SLA<br />
• SWAN – Fund<strong>in</strong>g for horizontal component<br />
• SDC – Funds for upgrad<strong>in</strong>g and strengthen<strong>in</strong>g SDC<br />
• CSC - BSNL connectivity, a pre-requisite requisite for CSC growth<br />
<strong>in</strong> the state, needs to be improved<br />
• E-district – Requirement of 70% CSCs too high<br />
• SSDG – CDAC, NIC & STQC support essential
42<br />
Po<strong>in</strong>ts for consideration<br />
• CCC – Fund<strong>in</strong>g and guidel<strong>in</strong>es be made available<br />
expeditiously<br />
• CB: be allowed reappropriation with<strong>in</strong> Capacity Build<strong>in</strong>g<br />
project<br />
• CB: SeMT strength to be enhanced – 13 personnel too<br />
less<br />
• Adm<strong>in</strong>istrative expenses of 2-5% too low<br />
• Fund<strong>in</strong>g of <strong>in</strong>novative projects<br />
• Visit by Secretary, GOI and senior officials of DIT for<br />
sensitisation of state government officers
44<br />
Applications <strong>in</strong> SDC<br />
Old SDC<br />
1. CMIS<br />
2. eSanchar<br />
3. GIS<br />
4. LITES<br />
5. Police PPK<br />
RSDC<br />
1. E-mitra (CSC)<br />
2. RSRTC Onl<strong>in</strong>e Reservation System (ORS)<br />
3. RPSC onl<strong>in</strong>e exam<br />
4. Panchayati Raj onl<strong>in</strong>e exam<br />
5. SIPF & GPF<br />
6. SARAS Information System<br />
7. Police Information System<br />
8. Water Resource Information System<br />
9. <strong>Rajasthan</strong> Guaranteed Delivery of Public Services Act Information System<br />
10. Police Inventory Management System<br />
11. Police Audit and File Management System<br />
Back to ma<strong>in</strong> slides
45<br />
Websites <strong>in</strong> SDC<br />
Old SDC<br />
1. 13nceg.rajasthan.gov.<strong>in</strong><br />
2. 68ircjaipur.rajasthan.gov.<strong>in</strong><br />
3.<br />
4.<br />
acb.rajasthan.gov.<strong>in</strong><br />
ajaymeru.emitra.gov.<strong>in</strong><br />
i<br />
5. ancientco<strong>in</strong>s.rajasthan.gov.<strong>in</strong><br />
6. animalhusbandry.rajasthan.gov.<strong>in</strong><br />
7. arc.rajasthan.gov.<strong>in</strong><br />
8. ard.rajasthan.gov.<strong>in</strong><br />
9. ayurved.rajasthan.gov.<strong>in</strong><br />
10. biofuel.rajasthan.gov.<strong>in</strong><br />
11. biponl<strong>in</strong>e.org<br />
12. bor.rajasthan.gov.<strong>in</strong><br />
13. bpe.rajasthan.gov.<strong>in</strong><br />
14. cad.rajasthan.gov.<strong>in</strong><br />
15. ctd.rajasthan.gov.<strong>in</strong><br />
16. cadkota.rajasthan.gov.<strong>in</strong><br />
17. ceg.rajasthan.gov.<strong>in</strong><br />
18. choupal .rajasthan.gov.<strong>in</strong><br />
19. cmis.rajasthan.gov.<strong>in</strong><br />
20. cmo.rajasthan.gov.<strong>in</strong><br />
21. cmrelief.rajasthan.gov.<strong>in</strong><br />
22. collegeeducation.rajasthan.gov.<strong>in</strong><br />
23. crimeonl<strong>in</strong>e.rajasthan.gov.<strong>in</strong><br />
24. cscmis.emitra.gov.<strong>in</strong><br />
25. devasthan.rajasthan.gov.<strong>in</strong><br />
26. dipr.rajasthan.gov.<strong>in</strong><br />
27. dmrd.rajasthan.gov.<strong>in</strong><br />
28. dmrdtest.rajasthan.gov.<strong>in</strong>dt t th 29. doitc.rajasthan.gov.<strong>in</strong><br />
30. doitdms.rajasthan.gov.<strong>in</strong><br />
31. doitoffice.rajasthan.gov.<strong>in</strong><br />
32. dop.rajasthan.gov.<strong>in</strong><br />
33. dpipraj.gov.<strong>in</strong><br />
34. dst.rajasthan.gov.<strong>in</strong><br />
35. dte.rajasthan.gov.<strong>in</strong><br />
36. egovproj.rajasthan.gov.<strong>in</strong><br />
j 37. emitra-jodhpur.rajasthan.gov.<strong>in</strong><br />
38. environment.rajasthan.gov.<strong>in</strong><br />
39. esanchar.rajasthan.gov.<strong>in</strong><br />
40. evaluation.rajasthan.gov.<strong>in</strong><br />
Back to ma<strong>in</strong> slides<br />
41. f<strong>in</strong>ance.rajasthan.gov.<strong>in</strong><br />
42. fms.rajasthan.gov.<strong>in</strong><br />
43. food.rajasthan.gov.<strong>in</strong><br />
44. forest/fca.rajasthan.gov.<strong>in</strong><br />
45. forest/jfm.rajasthan.gov.<strong>in</strong><br />
46. ftmsdemo.rajasthan.gov.<strong>in</strong><br />
47. gad.rajasthan.gov.<strong>in</strong><br />
48. gcbunditest.rajasthan.gov.<strong>in</strong><br />
49. gis.rajasthan.gov.<strong>in</strong><br />
50. governorhouseonl<strong>in</strong>e.rajasthan.gov.<strong>in</strong><br />
51. gpcj.rajasthan.gov.<strong>in</strong><br />
52. gpck.rajasthan.gov.<strong>in</strong><br />
53. gwpcjpr.rajasthan.gov.<strong>in</strong><br />
54. hclhelpdesk.rajasthan.gov.<strong>in</strong><br />
55. hcmripa.gov.<strong>in</strong><br />
56. helpdesk.rajasthan.gov.<strong>in</strong><br />
57. home.rajasthan.gov.<strong>in</strong><br />
58. ibs.rajasthan.gov.<strong>in</strong><br />
59. igprgvs.rajasthan.gov.<strong>in</strong><br />
60. jaipurreports.emitra.gov.<strong>in</strong><br />
61. jalabhiyan.rajasthan.gov.<strong>in</strong><br />
62. jawaharkalakendra.rajasthan.gov.<strong>in</strong><br />
63. jlnmca.rajasthan.gov.<strong>in</strong><br />
64. jrrsanskrituniversity.ac.<strong>in</strong><br />
65. krishi.rajasthan.gov.<strong>in</strong><br />
66. lites.rajasthan.gov.<strong>in</strong><br />
67. lokayukt.rajasthan.gov.<strong>in</strong><br />
68. mail1.rajasthan.gov.<strong>in</strong><br />
69. mail2.rajasthan.gov.<strong>in</strong><br />
70. medicaleducation.rajasthan.gov.<strong>in</strong><br />
71. m<strong>in</strong>orityaffairs.rajasthan.gov.<strong>in</strong><br />
72. nms.rajasthan.gov.<strong>in</strong><br />
73. petroleum.rajasthan.gov.<strong>in</strong><br />
74. plann<strong>in</strong>g.rajasthan.gov.<strong>in</strong><br />
75. ppk.rajasthan.gov.<strong>in</strong><br />
76. ppp.rajasthan.gov.<strong>in</strong><br />
77. pwd.rajasthan.gov.<strong>in</strong><br />
78. rsamb.rajasthan.gov.<strong>in</strong><br />
79. rajasthan.gov.<strong>in</strong><br />
80. rajasthantourism.gov.<strong>in</strong><br />
81. rajasthanwildlife.rajasthan.gov.<strong>in</strong><br />
82. cmrelief.rajasthan.gov.<strong>in</strong><br />
83. risl.rajasthan.gov.<strong>in</strong><br />
il i<br />
84. dst.rajasthan.gov.<strong>in</strong><br />
85. rajenergy.com<br />
86. rajftms.rajasthan.gov.<strong>in</strong><br />
87. raj<strong>in</strong>d.rajasthan.gov.<strong>in</strong><br />
88. rajpanchayat.gov.<strong>in</strong><br />
89. rajpolpis.rajasthan.gov.<strong>in</strong><br />
90. rajrevboard.gov.<strong>in</strong><br />
91. rajsec.rajasthan.gov.<strong>in</strong><br />
j 92. rajshiksha.gov.<strong>in</strong><br />
93. rajsico.gov.<strong>in</strong><br />
94. rajstamps.gov.<strong>in</strong><br />
95. rajtaxboard.gov.<strong>in</strong><br />
96. rcsat.rajasthan.gov.<strong>in</strong><br />
97. rerc.rajasthan.gov.<strong>in</strong><br />
98. rfconl<strong>in</strong>e.org<br />
99. ric.rajasthan.gov.<strong>in</strong><br />
i<br />
100. rpa.rajasthan.gov.<strong>in</strong><br />
101. rpg.rajasthan.gov.<strong>in</strong><br />
102. rsamb.rajasthan.gov.<strong>in</strong><br />
103. rshrc.rajasthan.gov.<strong>in</strong><br />
104. rsrdc.com<br />
105. rti.rajasthan.gov.<strong>in</strong><br />
106. ruidp.gov.<strong>in</strong><br />
107. sa<strong>in</strong>ikkalyan.rajasthan.gov.<strong>in</strong><br />
108. schooleducation.rajasthan.gov.<strong>in</strong><br />
109. sdc.rajasthan.gov.<strong>in</strong><br />
110. sdri.rajasthan.gov.<strong>in</strong><br />
111. seclan.rajasthan.gov.<strong>in</strong><br />
112. seclib.rajasthan.gov.<strong>in</strong><br />
113. seconl<strong>in</strong>e.rajasthan.gov.<strong>in</strong><br />
114. secretariatpath.rajasthan.gov.<strong>in</strong><br />
115. sje.rajasthan.gov.<strong>in</strong><br />
116. smshospital.rajasthan.gov.<strong>in</strong><br />
117. stateorg.rajasthan.gov.<strong>in</strong><br />
118. tad.rajasthan.gov.<strong>in</strong><br />
119. tadapp.rajasthan.gov.<strong>in</strong><br />
120. techedu.rajasthan.gov.<strong>in</strong><br />
121. testcmis.rajasthan.gov.<strong>in</strong><br />
122. testcscmis.emitra.gov.<strong>in</strong><br />
123. testeproc.rajasthan.gov.<strong>in</strong>t th 124. testitprowl.rajasthan.gov.<strong>in</strong><br />
125. transport.rajasthan.gov.<strong>in</strong><br />
126. udhrajasthan.gov.<strong>in</strong><br />
127. uitbhilwara.rajasthan.gov.<strong>in</strong><br />
128. vmts.rajasthan.gov.<strong>in</strong><br />
129. waterresources.rajasthan.gov.<strong>in</strong><br />
130. watershed.rajasthan.gov.<strong>in</strong><br />
131. advgen.rajasthan.gov.<strong>in</strong>
46<br />
Websites <strong>in</strong> SDC<br />
RSDC<br />
1. Chief Secretary Office<br />
2. Plann<strong>in</strong>g Department<br />
3. Medical and Health Department<br />
4. Khadi Gramodhyog Board<br />
5. <strong>Rajasthan</strong> Hous<strong>in</strong>g Board<br />
6. State t Insurance and Provident Fund Department<br />
t<br />
7. <strong>Rajasthan</strong> F<strong>in</strong>ance Coorporation<br />
8. Statistics Department<br />
9. Law Department<br />
10. Home Department (Police Application and Site)<br />
11. State F<strong>in</strong>ance Corporation<br />
12. <strong>Rajasthan</strong> Waqf board<br />
13. <strong>Rajasthan</strong> Public Service Commission<br />
14. Department of Information Technology<br />
15. Water Resource Department<br />
16. <strong>Rajasthan</strong> M<strong>in</strong>ority Department<br />
17. Department of Science and Technology<br />
18. <strong>Rajasthan</strong> State Petroleum Corporation Limited<br />
19. <strong>Rajasthan</strong> State Dairy Federation<br />
20. <strong>Rajasthan</strong> M<strong>in</strong>ority Commission<br />
21. Department Panchayati Raj<br />
22. <strong>Rajasthan</strong> State Road Transport Coorporation<br />
23. Animal Husbandry Department<br />
24. F<strong>in</strong>ance Department<br />
25. Command Area Development<br />
26. Estate Department<br />
27. Fisheries Department<br />
28. Agriculture Department<br />
29. Manpower Department<br />
30. Directorate of Evaluation Organisation<br />
31. Jodhpur Development Authority<br />
32. <strong>Rajasthan</strong> Police Telecommunication<br />
33. <strong>Rajasthan</strong> Urban Infrastructure Development Project<br />
34. Tribal Area Development<br />
35. Watershed and Soil Conservation Department<br />
36. <strong>Rajasthan</strong> State Women's Commission<br />
37. <strong>Rajasthan</strong> State Open School<br />
38. <strong>Rajasthan</strong> Foundation<br />
39. <strong>Rajasthan</strong> Electricity Regulatory Commission<br />
40. Adm<strong>in</strong>istrative Reforms Department<br />
41. Police Paramarsh Kendra<br />
Back to ma<strong>in</strong> slides
47<br />
Partial list of services under SSDG<br />
S.No Department Name Of Service<br />
1 Agriculture Advisory Services for Farmers and FAQ<br />
2 Agriculture Drips, Farm Ponds, Diggi, Pipel<strong>in</strong>es and Spr<strong>in</strong>klers<br />
3 Agriculture Agriculture Implements<br />
4 Agriculture Input Licenses for Seeds/Fertilizers/Pesticides<br />
5 Agriculture Girl Education Scholarship<br />
6 Agriculture Crop/Weather Insurance<br />
7 Social Welfare Post-metric scholarship to SC/ST/OBC/SBC<br />
8 Social Welfare ANUPRATI Scheme<br />
9 Social Welfare Palanhar Scheme<br />
10 Social Welfare Assistance for Atrocity Victims<br />
11 Social Welfare Panna Dhai<br />
12 Social Welfare Widow's Daughter Marriage Aid<br />
13 Social Welfare Sahyog Yojana<br />
14 Social Welfare Handicap/Disability Certificate<br />
15 Horticulture Drip Irrigation/Spr<strong>in</strong>kler Irrigation under MIS<br />
16 Horticulture Establishment of New Fruit Orchards under NHM/RKVY<br />
17 Horticulture<br />
Creation of Water Resources (Water Harvest<strong>in</strong>g Structures) under<br />
NHM/RKVY<br />
18 Horticulture Green House/Shade Net House establishment under NHM/RKVY<br />
S.N<br />
o<br />
Department<br />
21 Horticulture<br />
Name Of Service<br />
Organic Farm<strong>in</strong>g/Vermi Compost<br />
Unit/Certification<br />
22 Rural Development Registration under NREGA<br />
23 Rural Development Work allotment under NREGA<br />
24 Rural Development Indira Awaas Yojana (IAY)<br />
25 Employment Registration ti for Employment<br />
26 Employment Renewal of Employment Registration<br />
27 Collectorate New Ration Card<br />
28 Collectorate Duplicate Ration Card<br />
29 Collectorate Caste Certificate<br />
30 Collectorate Domicile Certificate<br />
31 Collectorate SC/ST Certificate<br />
32 Collectorate Pension for old age<br />
33 Collectorate Pension for widow<br />
34 Collectorate Pension for handicapped<br />
35 Collectorate Conversion for Agricultural Land<br />
36 Collectorate F<strong>in</strong>ancial Assistance from CM relief fund<br />
37 Collectorate Registration as a voter<br />
38 Land Record Apna Khata<br />
19 Horticulture<br />
20 Horticulture<br />
Nursery/Cold Storage/Pack House/Seed Infrastructure/Vegetable<br />
Seed Production and other project based activities under<br />
NHM/RKVY<br />
Medic<strong>in</strong>al Plant Cultivation under National Mission for Medical<br />
Plants<br />
Back to ma<strong>in</strong> slides
48<br />
List of services under eDistrict<br />
S.No. Category Service<br />
Certificate<br />
1<br />
1. Domicile<br />
2<br />
2. Income<br />
3<br />
3. Caste<br />
4<br />
4. Solvency (Hesiyat)<br />
5<br />
5. Birth (Rural)<br />
6<br />
6. Death (Rural)<br />
Revenue Court<br />
7<br />
1. Status Track<strong>in</strong>g of case<br />
8<br />
2. Daily cause list preparation<br />
9<br />
3. Copy of F<strong>in</strong>al order<br />
Government Dues and Recovery 1. Easy payment of Government dues<br />
10<br />
11<br />
2. Status track<strong>in</strong>g of Recovery Certificates<br />
RTI<br />
12<br />
1. RTI Services<br />
Land Record<br />
13<br />
1. Land conversion<br />
14<br />
2. Seemagyan / Pathar Gadi<br />
Electoral<br />
15<br />
1. Addition <strong>in</strong> voter list<br />
16<br />
2. Modification of current details<br />
17<br />
3. Deletion from voter list<br />
18<br />
4. Issue of New voter ID card<br />
19<br />
5. Issue of Duplicate voter ID card<br />
20<br />
6. Surrender of voter ID card<br />
Employment<br />
21<br />
1. Registration <strong>in</strong> employment exchange<br />
22<br />
2. Cancelation of Registration<br />
23<br />
3. Modifications <strong>in</strong> the exist<strong>in</strong>g registration details.<br />
Permission<br />
24<br />
1. Tree cutt<strong>in</strong>g<br />
Compensation / relief<br />
25 1. Compensation aga<strong>in</strong>st the accident from un-identified vehicle<br />
26<br />
2. F<strong>in</strong>ancial Relief <strong>in</strong> event of fire caused by natural event<br />
27<br />
3. Relief from CM relief fund <strong>in</strong> case of accident / death<br />
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Partial list of services at CSCs today<br />
G2C Services<br />
B2C Services<br />
o Payment of electricity bills, water bills. o E-Tickets of Railway & Airl<strong>in</strong>es<br />
o Payment for onl<strong>in</strong>e exams (RPSC,<br />
Panchayati Raj etc.)<br />
o Payment of Land L<strong>in</strong>e & Cell One<br />
bills (BSNL)<br />
o Onl<strong>in</strong>e RSRTC bus ticket<strong>in</strong>g of RSRTC* o Money Transfer<br />
o Payment of various dues/fee of Municipal<br />
o Bill collection of Airtel, Reliance,<br />
corporation*<br />
Tata Teleservices, Idea<br />
o Payment of various dues/fee of <strong>Rajasthan</strong><br />
Hous<strong>in</strong>g Board*<br />
o F<strong>in</strong>ancial & <strong>in</strong>surance services of<br />
ICICI Bank<br />
o Application for revaluation of marks for o Onl<strong>in</strong>e PAN Card Applications<br />
Board of Secondary Education*<br />
o Onl<strong>in</strong>e L.P.G.-Gas Book<strong>in</strong>g<br />
o Application for Ration Card, Caste<br />
Certificate, Bona fide Residence<br />
Certificate, Birth & Death Certificate*<br />
o Prepaid Recharges (Vodafone,<br />
Airtel, Idea, BSNL, Reliance,<br />
TATA etc.)<br />
o Access to Land & Revenue Records<br />
(ROR)*<br />
o DTH Recharges (TATA Sky, Big<br />
TV, Dish TV etc.)<br />
o Sale of Stamp Paper, revenue ticket, deed<br />
writ<strong>in</strong>g*<br />
o NREGA Services<br />
*These services are proposed / runn<strong>in</strong>g <strong>in</strong><br />
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selective zone/ <strong>in</strong> process<br />
49
50<br />
RGDPS <strong>in</strong>dicative list of services…<br />
• Energy: New connection, Bill correction, Meter change, Electricity<br />
supply…<br />
• PHED: New connection, Bill correction, Meter change, Water<br />
supply, Handpump p repair…<br />
• Police: Verification for Passport, Acquire copy of FIR, Armed<br />
license renewal…<br />
• Health lh& Health lhEducation: Various health h schemes, Disability<br />
certificate, Post-mortem report, Various licenses….<br />
• Revenue: Copy of Land record, Agricultural land transfer,<br />
Conversion services …<br />
• Others: Birth/Death/Marriage certificates, Caste/Bonafide<br />
certificates, Community center reservation, Lease completion<br />
certificate, BPL/APL ration card, Pension, EMD/SD refund…<br />
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