Department of Employment, Training and Rehabilitation ...

Department of 

Employment, Training 

and Rehabilitation, 

Rehabilitation Division 

Client Satisfaction Survey 

October 21, 2011 

2011 

NEVADA 

Kemberlee Bonnet,

Nevada Department of Employment, Training and Rehabilitation 

2011 General Client Satisfaction Survey 

Kemberlee Bonnet, M.A. 

Graduate Research Assistant, Center for Research Design and Analysis 

(CRDA) 

Fan Zhang 

Biostatistician, Department of Resource Economics 

(CABNR) 

Veronica Blas Dahir, Ph.D. 1 

Associate Director, CRDA 

Principal Investigator 

Wei Yang, M.D., Ph.D. 2 

Professor and Director, CHSI and Co-Principal Investigator 

©2011 Center for Research Design and Analysis 

1 Please direct any correspondence about this report to Dr. Veronica Dahir at veronicad@unr.edu or 775-784-6718. 

2 Please direct any questions about the data analysis to Dr. Wei Yang at weiyang@unr.edu or 775-682-1094.



ACKNOWLEDGEMENTS 

We would like to thank Chris Sanchez, Survey Lab Manager, for the 

management of the data collection; Martha Rodriguez, Graduate Student 

and Assistant Survey Manager, for the supervision of the data collection 

process and creating the training materials; Adrienne Leipold for setting up 

the database, managing mailings, and assistance with the completion of the 

report. We’d also like to thank all the survey lab interviewers and other 

supervisors at the Center for Research Design and Analysis for their hard 

work in the data collection process. 

We would also like to thank the Nevada Department of Employment, 

Training and Rehabilitation, Rehabilitation Division. Specifically, we are 

grateful for Tammy Moffitt’s assistance throughout each stage of the 

project, for Heather Johnson’s help in providing the sampling frame 

database, and for Beth Talcott’s administrative assistance on the project. 

Finally, we would also like to recognize Javier Garcia, IT Technician II, for 

programming the survey instruments, developing the website for the 

project, and aiding with the data management.



Table of Contents 

Executive Summary ............................................................................................................... ii 

Introduction .............................................................................................................................1 

Methodology .................................................................................................................................. 2 

Results .......................................................................................................................................4 

Client Characteristics .................................................................................................................... 4 

Satisfaction with Vocational Rehabilitation Division ............................................................... 8 

Experiences with the Program, Counselors, and Other Staff ................................................ 10 

Ability to Choose ......................................................................................................................... 12 

Overall Satisfaction with Specific Services Received from the Program ............................. 13 

Recommending the Program to Others .................................................................................... 14 

Specific Services: Utilization and Satisfaction ......................................................................... 15 

Currently Employed Clients ...................................................................................................... 24 

Currently Unemployed Clients ................................................................................................. 26 

Client Reactions and Suggestions ............................................................................................. 28 

Service Location ........................................................................................................................... 28 

Appendix A: Post-Weighting Methodology .....................................................................30 

Appendix B: General Client Satisfaction Survey ..............................................................32 

Appendix C: Cover Letter Invitations................................................................................73 

Appendix D: Website Information about Study .............................................................76 

Appendix E. List of Nevada Areas Called ........................................................................80 

Appendix F: Data Tables ......................................................................................................82 

Appendix G: Open Ended Response Themes .................................................................194



Executive Summary 

A mixed-mode telephone and web-based survey was conducted from March 2011-May 2011 to 

assess the satisfaction of services received by Rehabilitation Division clients of the State of 

Nevada Department of Employment, Training and Rehabilitation. These clients received 

services from the Division between October 2009 and September 2010. A total of 516 

interviews were completed (465 on the telephone, 53 on the internet), for a raw response rate of 

42%. A cooperation rate of 84% (516 total out of 616 clients reached) was achieved for the 

telephone interviews. 

Clients’ evaluations of the Vocational Rehabilitation Division were generally positive. Aside from 

the overall quality of services, which was rated as strongly or somewhat satisfied by 75% of 

clients, clients (72%) were also happy with the timeliness of services. The majority of clients 

were also very satisfied with their counselors and other Vocational Rehabilitation staff. 

Approximately 63% of clients reported being strongly or somewhat satisfied with the amount of 

choice they had in terms of available providers of services and approximately 66% of clients 

reported being strongly or somewhat satisfied with the ability of the program to help them keep 

a job. Approximately 81% said they would recommend the Vocational Rehabilitation program. 

With respect to the specific utilization of services, 75% of clients indicated that they were 

satisfied with the Program’s services. The most common services received fell into the following 

four categories: counselor-based assessment, assistive technology devices, transportation, and 

vision devices. The largest percentage of clients received all or a majority of their services from 

one of the four Las Vegas locations or one of the two Reno locations. Eight percent or less of 

clients received services from other locations. 

Almost half of the participants (49%) were employed. Of those employed, 42% said that they 

had received their current job as a result of the Vocational Rehabilitation program’s services. 

Approximately 70% of employed clients indicated that they had the kind of job they wanted, and 

79% liked their current jobs. An overwhelming number of those currently employed (92%) also 

felt that they had the skills they needed to keep their jobs. However, less than half said that the 

Vocational Rehabilitation services had been useful in helping to get their current job (53%) and 

only 47% stated that the services were useful in helping to keep their current job. For those who 

were not employed, the most common reasons cited for their current unemployment included: 

not being able to find any job (18%), their disability (12%), and being fired or laid off from a 

previous job (21%); or could not find a job in which they were qualified. 

Finally, survey participants were given the opportunity to comment on the strengths of the 

program as well as improvements that could be made to strengthen the program in the future. 

Typical improvements that were suggested included providing more counselors with disability 

experience, customized job placement, participant screening/disability verification, and 

updates/follow-ups from counselors. Typical strengths that were reported included the health 

support, assessments and job leads, and work-related accommodations, courses, and 

networking resources. 

ii

Introduction 

A mixed-mode telephone and web-based survey was conducted by the Center for Research 

Design and Analysis (herein referred to as the “Center” or “CRDA”) to assess client satisfaction 

with the vocational rehabilitation services provided by the State of Nevada Department of 

Employment, Training and Rehabilitation, Rehabilitation Division (herein referred to as “the 

Division”). Data collection began in March, 2011 and ended in May, 2011. 

The survey utilized an instrument that was used in the previous year for the same assessment 

objectives. Changes to the instrument included modification of the assistive technology services 

questions and the addition of several questions regarding employment history. A copy of the 

telephone version of the survey instrument is presented in Appendix B. The web-based version 

of the survey contained identical items; however, the introductory section was omitted. Appendix 

C contains examples of the two introductory letters that were mailed to clients and Appendix D 

contains website information about the survey. All Figures are located within the text of the 

report, and all Tables referenced within the report are located in Appendix E. Additionally, the 

most common responses to the last two open-survey items can be found in Appendix F. 

Post-stratification weighting was used to make the responses from the sample better reflect the 

entire population of clients. During analyses, weights were applied so that the responses from 

each group were represented in the overall results, in proportion to their real size in the 

population. This strategy corrects for inaccurate conclusions that can be drawn if the survey 

over-represented some groups, while under-representing others. Detailed information regarding 

the weighting methodology is provided in Appendix A. All tables listed in the report indicate 

confidence intervals (C.I.), the unweighted sample response frequency (“N”), and the weighted 

prevalence rates in percentages (%) 1 . Throughout the text of this report, all results mentioned 

refer to the weighted analyses, unless otherwise stated. 

1 For all tables: 

� C.I. = Confidence Interval. The points (range) between which the true population parameter (population estimate) will fall 

95% of the time, if statistical assumptions regarding sampling are met. 

� “N”= sample response frequency (unweighted) 

� “%”= weighted prevalence rates 

1

Methodology 

The sample for the survey was drawn from a list of all rehabilitation clients who were deemed 

eligible to receive services between October 1, 2009 and September 30, 2010. This list was 

provided by the Division and was comprised of all clients who went through the Application and 

Eligibility processes. Once they had been determined eligible, a Plan was developed for 

services. Only those clients deemed eligible for services were included in the sampling frame 

provided by the Division. 

Table 1: Vocational Rehabilitation Population and Completed Interviews Distribution by 

Stratum 

STRATUM CLIENT POPULATION COMPLETED SURVEYS 

1: Southern Nevada 668 (53.83%) 263 (50.97%) 

2: Northern Nevada 415 (33.44%) 178 (34.50%) 

3: Rural Nevada 158 (12.73) 75 (14.54%) 

Total 1241 (100%) 516 (100%) 

This population originally contained 1,515 clients. From this list, 271 were removed because 

they did not keep in contact with DETR, did not have contact information, were deceased, or no 

longer lived in Nevada. This process resulted in a final population of 1,241 clients. For this 

survey, the entire population was sampled. Table 1 illustrates how the client population and final 

number of completed interviews were represented by stratum. 

Of the 1,241 clients in the population and sample, 168 were listed in the Division records as 

having hearing impairments. In March 2011, all clients, including the hearing impaired clients, 

were sent a cover letter introducing the survey and an invitation to participate in either the 

phone or web-version of the survey (see Appendix C). 

A total of 208 letters were returned to the CRDA. Out of these, 35 were returned with a new 

forwarding address. All letters that were returned with a new forwarding address for a client 

were updated in the database and re-mailed if the client had not already completed the survey 

by either phone or web. 

The calling protocol for contacting clients was set at 8 call attempts. In addition, it was 

determined by the Division and CRDA that CRDA’s 1-800 telephone number would be left on 

answering machines on the 3rd, 6th, and 8th call attempts. Additionally, the website address for 

the survey was left on answering machines on the 6th call attempt. CRDA also called back all 

“soft” refusals 2 . Thus, the calling protocol was 8 call attempts with no contact, two “soft” refusals, 

2 A “soft” refusal is considered one in which the informant (the person that answered the phone) or the respondent 

(the Vocational Rehabilitation client), seemed interested in participating but the interviewer just called at an 

inconvenient time (e.g., “We’re in the middle of dinner,” “I was just running out the door.”) A “hard” refusal is a call 

where the informant or the respondent is rude to the interviewer, uses profanity, or says something like, “Take me off 

your list!” or “Don’t ever call back!” 

2

or one “hard” refusal, regardless of the number of call attempts made. 

There were 322 phone numbers provided by the Division that were no longer correct or were 

disconnected. The accuracy of a further 215 numbers could not be determined because no one 

in the residence answered the telephone over the course of the eight call protocol. Another 13 

of those in the sample were deemed to be ineligible because they said they had never received 

any services from the Division. Two sampled individuals could not complete the interview 

because they did not speak English and three clients had impairments too severe to complete 

the interview. Ten clients were sent informative letters inviting them to complete the study via 

the web after interviewers learned that their disability would make it difficult for them to complete 

the interview by telephone. Thirteen otherwise eligible clients could not complete the interview 

because they were out of the state or not at their place of residence for the duration of data 

collection. 

A total of 516 interviews were completed (465 on the telephone, 53 on the internet), for a raw 

response rate of 42% (516 out of 1,241). Of the 1,241 eligible clients in the population, (from an 

original list of 1515) interviewers made some type of verbal contact with 616 clients. Of these 

616, 450 completed the entire interview, 18 partially completed the interview, 41 refused to 

participate, and 107 never started the interview and never refused. Excluding the respondents 

that were never reached, a cooperation rate of 84% (516 out of 616) was achieved for both the 

telephone and web interviews. The raw response rate for this year’s survey (42%) was up 4% 

from the rate obtained for the 2010 General Client Satisfaction Survey (38%), up 2% from the 

rate obtained for the 2009 survey (40%), and up 6% from the rate obtained for the 2008 survey 

(36%). These slight changes in raw responses rates may be due to a number of factors, 

including the accuracy of the initial sampling frame. 

3

Results 

All results are illustrated in tables in Appendix E of this report. It is suggested that the reader 

consult the tables for further detail or clarification. As stated above, throughout this report all 

results mentioned in text refer to the weighted analyses unless otherwise stated. 

Client Characteristics 

Slightly more women (51%) than men (49%) receive services from the Vocational Rehabilitation 

Division and most clients are between the ages of 35 and 64 (74%; see Table 2). Additionally, 

the majority of clients are located in the Southern stratum of the state (54%), with smaller 

numbers in the Northern (33%), and Rural (13%) strata. The Division serves clients with a wide 

variety of impairments, of which the most common are “psychosocial impairments” (15.4%), 

“respiratory impairments” (13.5%), and “cognitive impairments” (see Table 2 or Figure A1). 

Some of the clients had mental impairments of anxiety disorder, mental retardation, autism, 

specific learning disabilities, and alcohol/drug abuse or dependence; however the specific 

percentages in the sample cannot be determined. Some of the clients reported hearing 

impairments such as congenital conditions, traumatic brain injury, and cancer; however the 

specific percentages for these impairments in the sample also cannot be determined. 

4

5 



Table 2: Gender, Age, Stratum, Disability Characteristics of the Vocational Rehabilitation Population 

Response 

Frequency 

(N) a 

Weighted 

Response 

Frequency 

Weighted 

Response 

Rate (%) c 

C.I. (95%)d 

Total 516 1241 100% 100.0 100.0 

Gender 

Male 

Female 

254 

262 

604 

637 

48.7 

51.3 

44.1 

46.7 

53.3 

55.9 

Age 

Stratum 

Disability Type 

Mobility 

Orthopedic/Neurological 

Impairments 

Other Hearing 

Impairments 

Other Mental 

Impairments 

Other Orthopedic 

Impairments 

Other Physical 

Impairments 

Other Visual 

Impairments 

Psychosocial 

Impairments 

Respiratory 

Impairments 

Deafness, 

Communication 

Auditory 

Deafness, 

Communication Visual 

6 



19 45 3.6 1.9 5.3 

25 57 4.6 2.7 6.4 

6 14 1.1 0.2 2.1 

6 14 1.1 0.2 2.0 

37 92 7.4 5.0 9.8 

18 40 3.2 1.7 4.8 

80 191 15.4 12.1 18.6 

73 167 13.5 10.5 16.5 

30 73 5.9 3.8 8.1 

47 107 8.6 6.2 11.1 

Hearing Loss, 

Communication 

Auditory 

1 2 0.2 0.0 0.6 

Other 36 90 7.3 4.9 9.6

Mobility Orthopedic/Neurological Impairments 

Figure A1: Client's Primary Disability 

Other Mental Impairments 

Other Physical Impairments 

Cognitive Impairments 

Other Visual Impairments 

Psychosocial Impairments 

Blindness 

Other Orthopedic Impairments 

Hearing Loss, Communication Visual 

Hearing Loss, Communication Auditory 

Other Hearing Impairments 

Other Hearing Impairments 

Deafness, Communication Visual 

Manipulation / Dexterity 

Mobility and Manipulation 

General Physical Debilitation 

Deafness, Communication Auditory 

Respiratory Impairments 

No Impairments 

9.1% 

7.1% 

7.1% 

6.0% 

5.8% 

4.8% 

3.7% 

3.5% 

3.1% 

1.2% 

1.2% 

1.2% 

1.1% 

1.0% 

0.2% 

0.2% 

7 



15.4% 

14.1% 

12.9% 

0% 5% 10% 15% 20% 

Primary Disability



Satisfaction with the Vocational Rehabilitation Division 

Clients were asked several questions to assess their level of satisfaction with specific aspects of 

the Vocational Rehabilitation Division. Overall, the majority of clients indicated that they were 

generally satisfied with the Division (see Figure 1). Tables Q1-Q4 in Appendix E also provides 

details of responses by gender, age, region, and current employment status. 

Approximately 75% percent of all clients were somewhat or very satisfied with the overall 

services they received from the Vocational Rehabilitation Division, whereas approximately 17% 

were somewhat or very dissatisfied (see also Table Q1 and Figure 1). A progressively lower 

percentage of clients were satisfied with the timeliness of the services they received from the 

Division (72% satisfied and 16% dissatisfied; see also Table Q2 and Figure 1), the amount of 

choice between providers of services they felt they had (63% satisfied and 22% dissatisfied; see 

also Table Q3 and Figure 1), and the ability of the program to help clients get or keep a job 

(60% satisfied and 24% dissatisfied; see also Table Q4 and Figure 1). 

80% 

70% 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 1: Client Satisfaction Ratings with 

Vocational Rehabilitation Division 

74.8% 

16.7% 16.0% 

71.5% 

Overall Services Timeliness of 

Services 

8 

21.6% 

62.8% 

Amount of 

Choice 

23.6% 

59.5% 

Ability to 

Get/Keep Job 

Very/Somewhat Dissatisfied Very/Somewhat Satisfied



Of particular interest are the differences in satisfaction based on employment status and region 

of residence. In comparison to unemployed clients, a noticeably larger percentage of employed 

clients reported being ‘very satisfied’ across all satisfaction domains, with the exception of the 

overall services domain (see Figure 2 and Tables 1-4). 

70% 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 2: Percentage of Clients who Reported 

being 'Very Satisfied' with Vocational 

Rehabilitation Division by Employment Status 

63.0% 

41.2% 

39.7% 

56.7% 

Overall Services Timeliness of 

Services 

9 

33.6% 

48.1% 

Amount of 

Choice 

26.8% 

Not Currently Employed Currently Employed 

58.2% 

Ability to 

Get/Keep Job



Experiences with the Vocational Rehabilitation Program, 

Counselors, and Other Staff 

Vocational Rehabilitation clients were consistently positive in their assessments of their specific 

experiences with their counselors and other Vocational Rehabilitation staff. For each of the five 

specific items that asked about their experiences with their counselors, the majority of clients 

chose to agree with positive evaluations (see Figure 3). Approximately 78% agreed, either 

somewhat or strongly, that their counselors were understanding of their needs (see Table Q5a). 

Further, approximately 76% of clients indicated that their counselors were easy to contact (see 

Table Q5b), and most clients (82%) were satisfied with the way their counselors treated them 

(see Table Q5c). In fact, 76% indicated that they were satisfied with the amount of access they 

had to their counselors (see Table Q5e) and 85% agreed that their counselors treated them with 

respect (see Table Q5f). 

Assessment of Vocational Rehabilitation counselors varied by region (see Figure 3). When 

compared to Rural and Southern clients, a higher percentage of Northern clients strongly 

agreed with each question (see also Tables Q5a-Q5f). 

10

80% 

70% 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

58.5% 

64.5% 

59.1% 

Counselor 

understanding of 

needs (N=314) 

Figure 3: Experiences with VR Counselors by 

Region (General) 

49.1% 

57.5% 

56.1% 

Counselor easy to 

contact (N=272) 

61.1% 

11 

70.3% 



67.3% 

49.4% 

57.9% 

56.2% 

69.0% 

74.8% 

65.6% 

Satisfied with way Satisfied with access to Counselor treated me 

counselor treated me 

(N=337) 

counselor (N=273) with respect (N=363) 

Southern Northern Rural 

*Percentage ‘Strongly Agreed' Reported



Clients were equally happy with other Rehabilitation staff members, with approximately 80% 

agreeing, that they were satisfied with the way other Vocational Rehabilitation Staff treated them 

(see Figure 4 or Table Q5d). Approximately 8% of clients disagreed, either strongly or 

somewhat, with this statement. 

100% 

80% 

60% 

40% 

20% 

0% 

Ability to Choose 

8.4% 

Strongly/Somewhat 

Disagree 

Clients were somewhat less happy with the amount of choice they had during the vocational 

rehabilitation process. While the majority of clients (69%) agreed that they were able to choose 

the kind of help they received, a sizeable minority (18%) disagreed with that statement (see 

Figure 5 and Table Q5g). 

80% 

60% 

40% 

20% 

0% 

Figure 4: Satisfied with way Treated by 

other Vocational Rehabilitation Staff 

18.1% 

12 

79.1% 


Agree 

Figure 5: Clients' Perception of Ability to 

Choose the Kind of Help Received 

69.2% 


Disagree 


Agree



Overall Satisfaction with Services Received from 

the Vocational Rehabilitation Program 

When respondents were initially asked to indicate their level of satisfaction with their services 

received from the Vocational Rehabilitation Division, approximately 75% of all clients were 

somewhat or very satisfied, compared with 17% who were somewhat or very dissatisfied (see 

Table Q1). Respondents were later asked a similar question with respect to the services they 

received from the Vocational Rehabilitation Program and their answers produced similar results; 

72% of clients either somewhat or strongly agreed while 18% either somewhat or strongly 

disagreed that they were satisfied with Program services (see Figure 6 or Table Q5h). 

Regionally, those in the Northern areas were more likely to strongly agree that they were 

satisfied with the Program services received (62%) compared to those in the Southern region 

(54%) and the Rural region (51%; see Table Q5h). Those who were currently employed were 

also more likely to strongly agree that they were satisfied with the services that they received 

(69%) than those that were unemployed (44%). These regional and employment status 

differences in Program service satisfaction are similar to those found when clients were asked 

to indicate if they were satisfied with Division services. 

80% 

70% 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 6: Clients' Overall Satisfaction with 

Services Received from the Vocational 

Rehabilitation Program 

18.1% 


Disagree 

13 

72.4% 

Strongly/Somewhat Agree

Program Recommendation 



Overall, 81% of clients said that they would recommend Nevada’s Vocational Rehabilitation 

services to others who might need it. Nearly 14% said they would not recommend it, and 6% 

were non-committal (see Figure 7 or Table Q5i). 

90% 

80% 

70% 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 7: Would Recommend Vocational 

Rehabilitation Services to Others in Need 

13.6% 

14 

80.5% 

Strongly/Somewhat Disagree Strongly/Somewhat Agree



Specific Services: Client Utilization and Satisfaction 

See Figure 8 below for a compilation of the percentage of clients who utilized and rated each of 

the services listed in the section below. See also Tables 6a, 7a, 8a, 9a, 10a, 12a and 13a. 

Figure 8: Vocational Rehabilitation Services used 

by Clients 

Assistive technology 

Counselor-based assessment 

Transportation 

Community-based assessment 

Post-employment 

On-the-job training 

Interpreter 

4.6% 

15 

28.2% 

24.6% 

30.8% 

44.5% 

59.0% 

57.0% 

0% 20% 40% 60% 80% 

Percentage of clients who used service

Counselor-Based Assessment 



Counselor-based assessment includes things like job interest and aptitude tests, medical tests 

(e.g., checkups, x-rays), and other evaluations of clients’ abilities. Fifty-seven percent of clients 

said that they received counselor-based assessment services from the Vocational Rehabilitation 

Program (see Figure 8 on the previous page or Table Q6a). Of the clients who received 

counselor-based assessment services, 42% rated the assessment services as excellent and 

41% as good, while 11% of clients rated these services as fair and 5% rated them as poor (see 

Figure 9 or Table Q6b). 

45% 

40% 

35% 

30% 

25% 

20% 

15% 

10% 

5% 

0% 

Figure 9: Quality Rating of 

Counselor-Based Assessment 

Services 

5.2% 

11.4% 

16 

41.3% 

41.6% 

Poor Fair Good Excellent

Community-Based Assessment 



Community-based assessment services include things like trial work experiences and 

assessments of clients’ behavior on the job. Approximately 31% of clients received communitybased 

assessment services from the Vocational Rehabilitation Program (see Figure 8 or Table 

Q7a). Of the 144 clients who received these services, 50% rated them as excellent, 29% as 

good, 14% as fair, and 8% as poor (see Figure 10 or Table Q7b). 

60% 

50% 

40% 

30% 

20% 

10% 

0% 


Community-Based Assessment 

Services 

7.5% 

13.5% 

17 

29.3% 

49.7% 


Assistive Technology 



The Vocational Rehabilitation Program provides clients with assistive technology services such 

as providing or purchasing devices to help with vision, hearing, communication, or changes to 

the clients’ homes or workplaces. More than half of all clients (59%) received assistive 

technology services from the Program (see Figure 8 or Table Q8a). Of the 310 clients who 

received these services, 54% rated the quality of the assistive technology services they 

received as excellent, 29% as good, 12% as fair, and 4% as poor (see Figure 11 or Table 8b). 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 11: Quality Rating of Assistive 

Technology Devices Received 

4.1% 

12.1% 

18 

29.4% 

53.8% 




A complete list of the types of assistive technology devices received by clients can be found in 

Figure 12. The most prominent assistive technology devices received by clients were vision- 

2related devices (35%; see Table Q8ab), and mobility-related devices (24%; see Table Q8ac). 

Fifteen percent of the clients received hearing-related devices (see Table Q8aa), 13% of clients 

received home or workplace accessibility devices (see Table Q8ad), and 6% received 

communication devices (Table Q8ae). Approximately 5% of the clients reported receiving 

assistive technology services or devices that do not fit into one of the aforementioned categories 

(see Table Q8af). 

Figure 12: Type of Assistive 

Technology 

Received by Clients 

Vision-related devices 

Mobility-related devices 

Hearing-related devices 

Home or work accessibility 

devices 

Communication devices 

Other devices 

19 

5.9% 

5.1% 

15.0% 

13.2% 

24.1% 

35.0% 

0% 10% 20% 30% 40% 

Percentage of clients who received assistive technology device

Transportation 



Transportation services include things like providing private or public transportation, attendant 

care fees, and paying for relocation expenses. Forty-five percent of clients reported receiving 

these types of services from the Vocational Rehabilitation program (see Figure 8 or Table Q9a 

on pg. 11). Fifty-six percent of clients rated the transportation services as excellent and 31% 

rated them as good, while only 11% rated them as fair, and 3% rated them as poor (see Figure 

13 or Table Q9b). 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

2.5% 


Transportation Services 

10.6% 

20 

31.1% 

55.7% 


Interpreter 



The Vocational Rehabilitation Program also provides eligible clients with interpreter services 

(e.g., sign language interpretation, brailing). Only 5% of clients received interpreter services 

(see Figure 8 or Table Q10a). The vast majority of these clients were positive regarding 

interpreter services; 87% rated the quality of interpreter services as good (31%) or excellent 

(56%), in comparison to 14% who rated these services as poor (3%) or fair (11%; see Figure 14 

or Table Q10b). The clients that received interpreter services did not provide suggestions to 

improve the service. 

50% 

45% 

40% 

35% 

30% 

25% 

20% 

15% 

10% 

5% 

0% 

0.0% 


Interpreter Services 

18.7% 

21 

45.1% 

36.2% 


On-the-Job Training 



Approximately 25% of clients received on-the-job training services from the Vocational 

Rehabilitation Program (see Figure 8 or Table Q12a). Of these 114 clients, 49% rated the 

quality of the on-the-job services as excellent, 28% as good, 13% as fair, and 10% rated the 

services as poor (see Figure 15 or Table Q12b). 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 15: Quality Rating of On-the- 

Job Training Services 

10.2% 

13.1% 

22 

28.1% 

48.6% 


Post-Employment 



Post-employment services from the Vocation Rehabilitation Program, such as computer 

classes, job coaching, additional training, assistive technology services, and providing 

employers with information, are designed to assist clients keep a job. Twenty-eight percent of 

clients received post-employment services (see Figure 8 or Table Q13a). Of these 140 clients, 

35% reported that they were currently employed (see Table Q13a). Fifty-two percent of clients 

who received post-employment services rated them as excellent, 33% as good, 9% as fair, and 

6% as poor (see Figure 16 or Table Q13b). 

60% 

50% 

40% 

30% 

20% 

10% 

0% 

Figure 16: Quality Rating of Post- 

Employment Services 

6.2% 

8.8% 

23 

33.1% 

51.9% 


Currently Employed Clients 



Just under half (49%) of all clients reported they were employed at the time of data collection 

(see Table Q15a). A slight majority of female clients (51%) reported being currently employed, 

whereas only 46% of male clients reported being employed. Of those who were employed, 42% 

said that they got their current job as a result of the services they received from the Vocational 

Rehabilitation Program (see Table Q15b). Of the 58% of clients (n = 146) who indicated they did 

not get their current job as a result of Vocational Rehabilitation Program services, only 13% (n = 

19) reported that they got any job as a result of Program services (see Table 15c). 

Of these 19 clients who reported that they got any job as a result of the services they received 

from the Vocational Rehabilitation Program, approximately half (53%, n = 10) reported that they 

were in a job that the Program helped place them in at the time that their case was closed (see 

Table 15d). Further, no clients were currently employed in that job (see Table Q15e). Of the 

who were not employed in the job that the Program helped place them in when their case was 

closed (see Table Q15e), four (42%) were still employed in the same career field as the job they 

were placed in (see Table Q15f). These four clients reported that his or her current job was 

better in pay or benefits than the job he or she had when his or her case was closed (see Table 

15g). 

Employment Benefits 

Those clients who were employed were also asked about the benefits they received from their 

employers (see Figure 17). Fifty-four percent received paid vacations with their current jobs (see 

Table Q16b). Just under half of all employed clients received paid federal or state holidays 

(47%; see Table Q16a) and health insurance (48%; see Table Q16c). Similarly, 39% received 

retirement plans (see Table Q16e) and 38% received paid sick leave (see Table Q16d). 

Twenty-four percent of clients received clothes or a uniform allowance (see Table Q16h) or 

meals (13%; see Table Q16f) as a benefit of their current job and only 2% received day care 

services (see Table Q16g). Approximately 4% of employed clients (n = 9) reported that they 

received other benefits not mentioned previously (see Table Q16i). 

24



Figure 17: Benefits Received from 

Employers 

Paid Vacation 

Paid Federal or State Holidays 

Health Insurance 

Retirement Plan 

Paid Sick Leave 

Clothes/Uniform Allowance 

Meals 

Other 

Daycare 

1.6% 

Attitudes about Current Employment 

Employed clients were asked several questions about their attitudes toward their current job 

(see Figure 18). The majority of clients who were employed agreed, either somewhat or 

strongly, that they got the kind of job that they wanted (69%; see Table Q17a), and that they 

liked their current jobs (79%; see Table Q17b). An overwhelming majority of clients (92%) also 

felt that they had the skills necessary to keep their current jobs (see Table Q17c). Fifty-three 

percent of clients agreed that the program had provided them with the services needed to get 

their current job, while 35% disagreed (see Table Q17d). Clients were slightly more positive 

about the next question; 62% agreed that the program provided services that helped them keep 

their current jobs, while 29% disagreed (see Table Q17e). 

25 

6.5% 

12.8% 

23.5% 

38.9% 

37.6% 

46.9% 

47.6% 

53.9% 

0% 10% 20% 30% 40% 50% 60% 

Percentage receiving benefit



Figure 18: Attitudes about Current Job 

Got type of job wanted 

Like current job 

Think have skills to keep job 

Program provided services 

needed to GET job 

Program provided services 

needed to KEEP job 

3.6% 

9.8% 

Currently Unemployed Clients 

Clients who were not employed were given a list of reasons for their unemployment status and 

asked to endorse the main reason they were unemployed (see Figure 19 or Tables Q18). The 

largest percentage of clients (21%) reported that they were unemployed because they were 

fired or laid off from their previous job, and 18% reported that they were unable to find any job. 

Despite not being read as options to this question, nearly 13% of clients reported that the main 

reason they were unemployed was because of their disability and another 7% of clients stated 

that there was another reason not listed for their unemployment. Just over 6% of clients stated 

that they could not find a job that they were qualified for, were attending school, or that their 

employer could not accommodate their disability. A similar percentage of clients indicated that 

they were unemployed because they were retired (5%), for different medical reasons (5%), or 

were unable to find a desired job (4%). Less than 2% of clients reported that they were 

unemployed due to family commitments, did not want to lose their health insurance, lack of 

transportation, or were volunteering. 

26 

19.4% 

34.8% 

28.9% 

52.7% 

68.7% 

61.5% 

79.2% 

91.5% 

0% 20% 40% 60% 80% 100% 

Somewhat/Strongly Disagree Somewhat/Strongly Agree

Figure 19: Main Reason Client is not Employed 

Fired or laid off from previous job 

Couldn't find any job 

Disability 

Other 

Couldn't find a job I was qualified for 

Attending school 

Employer couldn't accommodate my disability 

Retired 

Other medical reason (not disability-related) 

Couldn't find the kind of job I wanted 

Couldn't work because of family commitments 

Didn't want to lose health insurance 

Lack of Transportation 

Volunteering 

Changed my mind about value of working 

Couldn't work because of other commitments 

0.4% 

0.4% 

0.0% 

1.5% 

1.5% 

1.3% 

27 



4.9% 

4.1% 

6.3% 

6.2% 

5.4% 

7.1% 

6.4% 

12.3% 

18.3% 

20.8% 

0% 5% 10% 15% 20% 25% 

Percentage reporting as MAIN reason

Client Reactions and Suggestions 



Survey respondents were given the opportunity to comment on the strengths of the program, as 

well as improvements that could be made to strengthen the program in the future. Common 

response themes provided by the clients are summarized in Appendix G. Typical improvements 

suggested included providing more councilors with disability experience, providing more 

structure/direction to clients, disability screening and verification, and updates/follow-ups with 

councilors. Typical strengths cited included the health support, social and work-related 

resources, courses, and assessments. 

Service Location 

Finally, survey respondents were asked which Vocational Rehabilitation location they received 

all or a majority of their services from (see Figure 20 and Table Q21). The largest percentage of 

clients (46%) received Vocational Rehabilitation services from one of the four Las Vegas 

locations or from one of the two Reno locations (20%). Approximately 6% received services 

from one of the two Carson City offices and another 6% from the Henderson location. Seven 

percent of clients received services in Sparks, 4% in Fallon, 3% in Elko, 2% in Ely, and 1% in 

Winnemucca. Another 3% indicated that they received all or the majority of rehabilitation 

services from another location not already mentioned in the preceding list (e.g., Pahrump, did 

not go into an office). Further, 3% of clients refused to answer this question or stated that they 

did not know which office they received services from. 

28

Las Vegas (3016 W. Charleston Blvd -… 

Reno (1325 Corporate Boulevard) 

Las Vegas (6161 W. Charleston Blvd) 

Reno (4001 South Virginia Street) 

Sparks (1675 East Prater Way) 

Las Vegas (3405 South Maryland… 

Carson City (1933 North Carson Street) 

Henderson (119 Water Street) 

North Las Vegas (2827 Las Vegas… 

Fallon (121 Industrial Way) 

Don't Know/Refused 

Other 

Elko (172 6th Street) 

Ely (1500 Ave F #1) 

Winnemucca (475 West Haskell, #2) 

Carson City (1370 South Curry Street) 

Figure 20: Service Location 

29 



7.5% 

7.3% 

6.7% 

5.9% 

5.8% 

5.8% 

4.3% 

3.5% 

3.4% 

2.5% 

2.5% 

2.4% 

1.2% 

0.4% 

12.9% 

28.0% 

0% 10% 20% 30%



Appendix A: 

Post-Weighting 

Methodology 

30



Post-Weighting Methodology 

Surveys are conducted to obtain a representative sample of the population. However, due to the 

nature of any sampling process, over-sampling some categories and under-sampling others is 

more likely to occur. In other words, the way a certain characteristic (such as region, sex, age 

etc.) of the sample is distributed may differ from the way it is distributed in the population which 

introduces bias into any estimate you may obtain from the sample data. To correct for these 

biases mathematically and to restore the population’s region, sex and age distribution in the 

sample, post-stratification weighting must be conducted. The post-stratification adjustment 

forces the sampling weights within each post stratum (region, sex and age in the Division 

sample) to the known Division population distribution. Post-stratification improves the precision 

of the sample estimators and serves as a correction for non-response and under-coverage 

error, which consequently induce a relative reduction in bias. 

Un-weighted rates from the survey are not influenced by the stratum, sex, and age distributions 

in the population. In particular, by using un-weighted rates, it is assumed implicitly, that every 

single person in the survey represents one and only one person in the whole population (which 

is not the case!). For example, if people of the age 18-24 were underrepresented in the survey, 

after adjusting for stratum, sex and age, these people of the age 18-24 years old will be granted 

a higher weight in order to overcome such under representation in the survey to account for 

differing distributions of stratum, sex and age within the entire population. So, to compensate for 

over-representation and/or under-representation in the sample, weighted rates must be used. 

W p 

� 

p 

p 

p p 

s 

The formula for the weights is: s where p is the population proportion, and is the 

sample proportion. The formula was used on the cell proportion from tables indicating the size 

of particular subpopulations based on known demographic characteristics (e.g., males aged 18 

– 24 living in Southern Nevada). After post-stratification, the weighting assured that the 

representation of certain subpopulations corresponded to figures from the population as shown 

in Table 2 in Appendix E. 

31



Appendix B: 

General Client 

Satisfaction Survey 

32

General Client Satisfaction Survey 



Introduction 1 

Hello, my name is [name] from the University of Nevada. I am calling on behalf of the 

Nevada Department of Employment, Training, and Rehabilitation for [respondent]. Each 

year we call clients who worked with vocational rehabilitation counselors to receive help 

with training or finding a job. We would like to know how you feel about the services 

provided to you by your Vocational Rehabilitation Program counselor. 

This information is confidential and [his/her] name will not be given to anyone. [His/Her] 

responses will be combined with information from other clients and given to the Nevada 

Rehabilitation Division so they can see how well the Division is doing and to determine 

how to improve the way they help people find the best job for them. The questions are 

brief, and should only take about 10 minutes to complete. For [respondent]s’ 

participation, [he/she] will also be entered into a drawing for a chance to receive 1 of 4 

prepaid $50.00 VISA gift cards that can be used at any location that accepts VISA. 

Introducción 1 

Hola, mi nombre es [nombre] y estoy hablando de la Universidad de Nevada de parte 

del Departamento de Nevada, para el empleo, entrenamiento y rehabilitación. Cada 

año le hablamos a clientes que han trabajado con consejeros de rehabilitación de 

formación profesional para recibir ayuda con entrenamiento o para encontrar un 

trabajo. Quisiéramos saber cómo se siente sobre los servicios que fueron 

proporcionados por su consejero del programa vocacional. 

Esta información es completamente confidencial y la información de [nombre] no será 

distribuida a otras personas. Las respuestas de [nombre] serán combinadas con la 

información de otros clientes para darle al Departamento de Nevada empleo, 

entrenamiento y rehabilitación la información necesaria para determinar cómo están 

haciendo su trabajo y como mejorar la manera de ayudar a las personas a encontrar el 

mejor trabajo para los clientes. Las preguntas son breves y solamente deberían tomar 

como 10 minutos. Cada cliente que participe será puesto en una rifa y tendrá la 

oportunidad de recibir 1 de 4 tarjetas de visas pre pagadas de 50.00 dólares que se 

podrán usar en cualquier localización que acepte visa. 

1) 

May I speak to [respondent]? 

1 - R is available (informant answered phone, transfer to R) (skip to Introduction 

2 - R is speaking (respondent answered phone) (skip to Introduction 4) 

3 - R has hearing impairment (skip to Hearing Impairment) 

4 - Call back set by Informant 

33



5 - Caregiver or Parent/Guardian will complete survey for respondent (skip to 

Introduction 3) 

6 - Severe impairment/OR R unable to complete survey by phone OR WEB 

7 - Wrong number (IWER: Verify phone number) (skip to Verify Phone) 

8 - Language Barrier 

9 - Refused 

10 - Eligible respondent away for duration 

¿Puedo hablar con [Respondent]? 

1. R está disponible (Informante contesto el teléfono, se lo pasa al respóndente) 

2. R está hablando (respóndente contesta el teléfono) 

3. R tiene discapacidad auditiva 

4. Informante fija la llamada de regreso 

5. Cuidador o Padres/Guardián va completar/terminar la encuesta para el 

respóndente 

6. Discapacidad grave/o R no puede terminar la encuesta por teléfono o de internet 

7. Número equivocado (entrevistador tiene que verificar en número) 

8. Impedimento de idioma 

9. Rechaza la entrevista 

10. R elegible no está disponible durante el estudio 

If person is not sure who DETR is, the Vocational Rehabilitation Program is, or 

whether or not they received services: 

If person says they did not receive services, PROBE: We show that you received 

services from the Rehabilitation Division between 10/1/09-9/30/10 (READ: October 1st, 

2009 and September 30th, 2010) 

Did your counselor write up ANY type of plan for services? For example, did they write 

up a plan for you to go to work, to go to training, for you to receive bus passes or any 

type of transportation, for a uniform, for school, for assistive technology, or maybe 

something else? 

Read if respondent still doesn’t understand above question: By receiving services, 

we mean you went to the Vocational Rehabilitation program, were determined to be 

eligible for services, and received one or more of the following: an individual 

employment plan, counseling, evaluation, advice, or a product. 

PROBE: (if person says they have never heard of DETR or Rehabilitation Division) 

The Rehabilitation Division provides services for people with disabilities to help enable 

them to work and live independently. The Rehabilitation Division's vision is that of a 

barrier-free future where every individual in Nevada has equal vocational, employment, 

and independent living. 

34



Si la persona no está segura/o que es DETR o el programa de rehabilitación vocacional 

o si recibieron servicios o no: 

Si la persona dice que no recibió servicios, PROBE: Nuestros archivos indican que 

usted recibió servicios del programa de la división de rehabilitación dentro el primero de 

octubre del año 2009 hasta el treinta de septiembre del 2010. 

Su consejero le escribió algún tipo de plan para servicios? Por ejemplo le escribieron 

un plan para que usted fuera al trabajo, ir a entrenar, para que usted recibiera un pase 

de bus u otro tipo de transportación, para un uniforme, para la escuela, para tecnología 

de asistencia u otro producto. 

Lea si el respondente todavía no entiende la pregunta ya mencionada: En recibir 

los servicios queremos decir que usted fue al programa de rehabilitación vocacional y 

fue declarado elegible para nuestros servicios y recibió uno o más de lo siguiente; un 

plan individual de empleo, orientación/apoyo psicológico, evaluación, consejo o 

producto. 

Investigar; (Si la persona dice que nunca han escuchado de DETR o la División 

de rehabilitación) 

La División de rehabilitación ofrece servicios para la gente con discapacidades y les 

ayudara para que trabajen y que vivan independientemente. La visión de la División de 

rehabilitación es poder romper las barreras para que cada persona en Nevada tenga 

las mismas oportunidades vocacionales, de empleo, y de vivir independientemente. 


Hello, my name is [name], and I'm calling from the University of Nevada on behalf of 

the Nevada Department of Employment, Training, and Rehabilitation. Every year, we 

contact clients who worked with our vocational rehabilitation counselors and received 

help with training or finding a job. We would like to know how you feel about the 

services provided to you by your Vocational Rehabilitation Program counselor. This 

information is confidential and your name will not be given to anyone. Your responses 

will be combined with information from other clients and given to the Nevada 

Rehabilitation Division so they can see how well the Division is doing and to determine 

how to improve the way they help people find the best job for them. The questions are 

brief, and should only take about 10 minutes to complete. For your participation, you 

will also be entered into a drawing for a chance to receive 1 of 4 prepaid $50.00 VISA 

gift cards that can be used at any location that accepts VISA. Would you be willing to 

participate in this interview now? 

Interviewer: If respondent says, "I have the information on the web, and I was 

35



just going to do it online." Say, "Well if you have time now, it's actually easier to 

do the survey over the phone because I can help you through it. May we do the 

interview now?" 

If respondent says that they already did it on the web, thank them, and code 

out as 4. 

1 - Yes (skip to Impairment Check) 

2 - Set call back 

4 - No, I already completed it on the web 

7 - Ineligible/Did not receive services from DETR 


9 – Refused 










Read if respondent still doesn’t understand above question: By receiving 

services, we mean you went to the Vocational Rehabilitation program, were determined 

to be eligible for services, and received one or more of the following: an individual 






and independent living. 

Hola, mi nombre es [nombre] y estoy hablando de la Universidad de Nevada de parte 

del Departamento de Nevada, empleo, entrenamiento y rehabilitación. Cada año le 

hablamos a clientes que han trabajado con consejeros de esta agencia para recibir 

ayuda con entrenamiento o para encontrar un trabajo. Quisiéramos saber cómo se 

siente de los servicios que fueron proporcionados por su consejero durante su 

36



programa vocacional. 

Esta información es completamente confidencial y la información de [nombre] no será 

distribuida a otras personas. Las respuestas de [nombre] serán combinadas con la 

información de otros clientes para darle a Departamento de Nevada empleo, 

entrenamiento y rehabilitación la información necesaria para determinar cómo mejorar 

la manera de ayudar a las personas a encontrar un mejor trabajo para ellos. Las 

preguntas son breves y solamente deberían tomar como 10 minutos. Cada cliente que 

participe será puesto en una rifa y tendrá la oportunidad de recibir 1 de 4 visas pre 

pagadas de 50.00 dólares que se podrán usar en cualquier localización que acepte 

visa. 

Entrevistador: Si el R dice, “Ya tengo la información y lo voy hacer por la red.” Diga, 

“Pues si tiene tiempo en este momento es mas fácil hacer la encuesta por el teléfono 

ya que si tiene preguntas durante la encuesta le podre ayudar. Podemos hacer la 

encuesta en este momento?” 

Si el R le dice que ya lo hizo en la red, dele las gracias y asigne el numero 4. 

1. Si 

2. Llamada de regreso 

4. No, ya lo complete en la red 

7. No recibió servicios de DETR/No fue elegible 

8. Discapacidad grave/o R no puede terminar la encuesta por teléfono o la red 


Si la persona no está segura/o es quien es DETR o el programa de rehabilitación 

vocacional o si recibieron servicios o no: 












producto. 

Investigar; (si la persona dice que nunca han escuchado de DETR o la División de 

rehabilitación) 

37



La División de rehabilitación ofrece servicios para la gente con discapacidades para 

poder ayudarlos con trabajo y vivir independientemente. La visión de la División de 

rehabilitación es poder romper las barreras para un futuro en donde cada persona en 

Nevada tenga los mismos derechos y oportunidades vocacionales, de empleo, y de 

vivir independientemente. 


Every year, we contact clients who worked with our vocational rehabilitation 

counselors and received help with training or finding a job. Over the course of this 

interview, please respond as if you were the client receiving services from the 

Department of Employment, Training, and Rehabilitation. 

We would like to know about how you feel about the services provided to you by 

your Vocational Rehabilitation Program counselor. This information is confidential and 

your name will not be given to anyone. Your responses will be combined with 

information from other clients and given to the Nevada Rehabilitation Division so they 

can see how well the Division is doing and to determine how to improve the way they 

help people find the best job for them. 

Again, please respond to the questions as if you were the client receiving services 

from our vocational rehabilitation counselors. For [respondent]s’ participation, [he/she] 


gift cards that can be used at any location that accepts VISA. 






out as 4. 

1 - Continue (skip to Impairment Check) 




9 – Refused 




38

















and independent living opportunities. 

Cada año contactamos clientes que han visto uno de nuestros consejeros del programa 

de rehabilitación vocacional para ayuda con entrenamiento o para encontrar un trabajo. 

Durante la entrevista por favor responda como si usted fuera el cliente que recibió los 

servicios del Departamento de Nevada, empleo, entrenamiento y rehabilitación. 

Quisiéramos saber cómo se siente de los servicios que fueron proporcionados por su 

consejero durante su programa vocacional. Esta información es completamente 

confidencial y la información de [nombre] no será distribuida a otras personas. Las 

respuestas de [nombre] serán combinadas con la información de otros clientes para 

darle a Departamento de Nevada empleo, entrenamiento y rehabilitación la información 

necesaria para determinar cómo mejorar la manera de ayudar a las personas a 

encontrar un mejor trabajo para ellos. 

Otra vez por favor responda las preguntas como si usted fuera el cliente que recibió los 

servicios de los consejeros del programa vocacional. Por la participación de 

[respondente] el/ella tendrá la oportunidad de recibir 1 de 4 visas pre pagadas de 50.00 

dólares que se podrán usar en cualquier localización que acepte visa. 


“Pues si tiene tiempo en este momento es mas fácil hacer la encuesta por el teléfono 

ya que si tiene preguntas durante la encuesta le podre ayudar. Podemos hacer la 


39



Si el R le dice que ya lo hico en la red, dele las gracias y asigne el numero 4. 

1. Continúe 


4. No, ya lo complete en la internet 

7.No recibió servicios de DETR /No fue elegible 















producto. 









Okay, as I mentioned, I'm calling from the University of Nevada on behalf of the 

Nevada Department of Employment, Training, and Rehabilitation. They would like to 

know about how you feel about the services provided to you by your Vocational 

Rehabilitation Program counselor. The questions are brief, and should only take about 

10 minutes to complete. For your participation, you will also be entered into a drawing 

for a chance to receive 1 of 4 prepaid $50.00 VISA gift cards that can be used at any 

location that accepts VISA. Would you be willing to participate in this interview now? 

40








out as 4. 

1 - Yes (skip to Impairment Check) 





9 – Refused 


















and independent living opportunities. 

Bueno como ya mencione estoy hablando de la Universidad de Nevada de parte del 

Departamento de Nevada, empleo, entrenamiento y rehabilitación. Quisiéramos saber 

cómo se siente de los servicios que fueron proporcionados por su consejero durante su 

41



programa vocacional. Las preguntas son breves y solamente deberían tomar como 10 

minutos. Cada cliente que participe será puesto en una rifa y tendrá la oportunidad de 

recibir 1 de 4 visas pre pagadas de 50.00 dólares que se podrán usar en cualquier 

localización que acepte visa. Podrá ayudarnos con la entrevista en este momento? 


“Pues si tiene tiempo en este momento es mas facil hacer la encuesta por el teléfono 

ya que si tiene preguntas durante la encuensta le podre ayudar. Podemos hacer la 


Si el R le dice que ya lo hico en la red, dele las gracias y asigne el numero 4. 

1. Si 


4. No, ya lo complete en la red 

7. No recibió servicios de DETR/No fue elegible 
















producto. 








42



Hearing Impairment 

Interviewer: Read if informant is saying that respondent has a hearing 

impairment. 

[He/She] can fill out the survey online at www.crda.unr.edu/client and enter case ID 

#[case id]. 

1 - Continue to memo 

Discapacidad Auditiva 

Entrevistador: Lea si el informante dice que el/la R tiene discapacidad auditiva. 

El/ella puede llenar la entrevista en la red el www.crda.unr.edu/client y entrar su 

identificación #[case id]. 

1- Continuar con memo 

Web Information 

Okay, you can fill out the brief survey online at www.crda.unr.edu/client and enter 

case ID #[case id]. 

1 - Impairment, gave web address 

2 - Not impaired, gave web address (Will call back if it's not completed online in 

one week) 


Información de red 

Bueno puede entrar a la red y llenar la breve encuesta el www.crda.unr.edu/client y 

entrar su identificación #[case id]. 

1. Discapacidad, dirección de web fue ofrecida 

2. No tiene discapacidad, dirección de web fue ofrecida 


Verify Phone 

Let me verify your phone number, is this [primary phone] or [secondary phone]? 

1 - Yes 

2 - No (skip to Dial Screen) 

43



Verificar número de teléfono 

Déjeme verificar su número de teléfono, es el [primer número] o [numero 

secundario]? 

1. Si 

2. No (Saltar ¿????) 

Answering Machine 

Hello, my name is [name] from the University of Nevada. I'm calling on behalf of the 

Nevada Department of Employment, Training, and Rehabilitation, to gather information 

about its services, particularly [respondent]'s experiences with the vocational 

rehabilitation counselor. We would like to know how you feel about the services 

provided to you by your Vocational Rehabilitation Program counselor. 

This information is confidential and [his/her] name will not be given to anyone. Please 

call us back to complete this brief 10 minute survey at 1-800-929-9079 (for local 784- 

6412), Monday through Friday 10am to 9pm, Saturday 10am to 5pm or Sunday 10am to 

5pm, and refer to client #[case id]. Or, you can fill out the brief survey online at 

www.crda.unr.edu/client, and reference client ID #[case id]. For your participation, you 


gift cards that can be used at any location that accepts VISA. Thank you for your time, 

and we look forward to hearing from you. 

1 - Message Left 

2 - No Message Left 

Hola mi nombre es [nombre] y estoy hablando de la Universidad de Nevada. Estoy 

hablando de parte de Nevada, empleo, entrenamiento y rehabilitación, para reunir 

información sobre los servicios, particularmente las experiencias de [respondente] con 

el consejero de rehabilitación vocacional. Quisiéramos saber cómo se siente de los 

servicios que fueron proporcionados por su consejero durante su programa vocacional. 

Esta información es completamente confidencial y su nombre no será distribuido a 

nadie. Por favor regrese la llamada para terminar esta breve encuesta de 10 minutos al 

1-800-929-9079 (local 784-6412), Lunes a Viernes de 10 de la mañana hasta las 9 de 

la noche y los sábados y domingos de las 10 a las 5 de la tarde y su número de 

referencia es #[case id]. O también puede llenar la breve encuesta por la red en el 

www.crda.unr.edu/client, y su referencia de cliente es ID #[case id]. Por su participación 

cada cliente que participe será puesto en una rifa y tendrá la oportunidad de recibir 1 de 

4 visas pre pagadas de 50.00 dólares que se podrán usar en cualquier localización que 

acepte visa. 

44

1. Dejo mensaje 

2. No dejo mensaje 



Impairment Check 

Before we begin, do you have any impairment or condition that makes it difficult for 

you to complete this interview over the telephone? 

1 - Yes (read probe below) (skip to Offer Web Information) 

2 - No (continue with interview) (skip to Inf1) 

3 - No impairment but don't want to do it over the phone (read probe below) (skip to 

Web Information) 

Antes de comenzar tiene usted una discapacidad o condición que le impida terminar la 

encuesta por el teléfono? 

1. Si (lea la nota abajo) (Salte a ofrece la información de web) 

2. No (continua con la entrevista) 

3. No tiene discapacidad, pero se rehúsa hacer la entrevista por el teléfono (lea la 

nota abajo) (Salte a la información de web) 

Interviewer: Before choosing option 1 or 3, say "Well it's actually easier to do 

the survey over the phone because I can help you through it. May we do the 

interview now?" If respondent still says they would like to do it over the web, 

choose 3, if they want to continue the interview choose 2, not 1. 

Entrevistador: Antes se seleccionar las opciones 1 o 3, diga “Pues si tiene tiempo en 

este momento es más fácil hacer la encuesta por el teléfono ya que si tiene preguntas 

durante la encuesta le podre ayudar. Podemos hacer la encuesta en este momento?” 

Si el respóndente todavía dice que prefiere hacer la entrevista por el internet, 

seleccione la opción 3, si prefiere continuar con la entrevista seleccione la opción 2, no 

1. 

Offer Web Information 

If you would prefer, you can complete this interview online. Would you like me to give 

you the website address and a user ID so that you can complete the interview this way? 

1 - Yes (skip to Web Information) 

2 - No, Continue over the phone (skip to Inf1) 


45

9 - No, Refused survey 



Si prefiere, puede terminar la entrevista por el internet/red. Quiere que le de 

dirección del sitio web y su número de identificación para que pueda terminar la 

entrevista? 

1 - Si 

2 - No, continuar por teléfono 

8 - Discapacidad grave/o R no puede terminar la encuesta por teléfono o la red 

9 - Rechaza la entrevista 

SECTION 1: SATISFACTION WITH VOCATIONAL REHABILITATION PROGRAM 

Q1 

The first set of questions asks about your satisfaction level with the Vocational 

Rehabilitation Division. For each of the following questions, please rate your level of 

satisfaction on a scale of one to five where ONE is very dissatisfied, TWO is somewhat 

dissatisfied, THREE is neither dissatisfied nor satisfied, FOUR is somewhat satisfied, 

and FIVE is very satisfied. The first question is... 

Overall, how dissatisfied or satisfied are you with the services you received from the 

Vocational Rehabilitation Division? 

RE-READ ONLY IF NECESSARY 

1 - very dissatisfied 

2 - somewhat dissatisfied 

3 - neither dissatisfied nor satisfied 

4 - somewhat satisfied or 

5 - very satisfied 

DO NOT READ 

8 - Don't Know 

9 - Refused 

46



Q 1 

Las primeras preguntas son sobre su nivel de satisfacción con la división de 

rehabilitación vocacional. Para cada pregunta, por favor indique su nivel de satisfacción 

en una escala del uno al cinco en donde UNO es muy insatisfecho, DOS es algo 

insatisfecho, TRES es ni insatisfecho ni satisfecho, CUATRO es algo satisfecho y 

CINCO es muy satisfecho. La primera pregunta es... 

En general, que tan insatisfecho o satisfecho esta con los servicios que recibió de la 

División de rehabilitación vocacional? 

VUELVA A LEER SÓLO SI ES NECESARIO 

1. Muy insatisfecho 

2. Algo insatisfecho 

3. Ni insatisfecho ni statisfecho 

4. Algo satisfecho 

5. Muy satisfecho 

NO LEA 

8. No sabe / No está seguro/a 

9. Se niega a contestar 

Q2 

Overall, how dissatisfied or satisfied are you with the timeliness of the services you 

received from the Vocational Rehabilitation Division? 







DO NOT READ 


9 - Refused 

En general, que tan insatisfecho/a o satisfecho esta con el tiempo, en que recibio los 

servicios de la división de rehabilitación vocacional? 


1 - Muy disatishfecho, 

47

2 - Algo distatisfecho 

3 - Ni disatisfecho ni statisfecho 

4 - Algo satisfecho 

5 - Muy satisfecho 

NO LEA 

8 - No sabe / No está seguro/a 

9 - Se niega a contestar 



Q3 

How dissatisfied or satisfied are you with the amount of choice you have between 

providers of vocational rehabilitation services? 

PROBE: Providers are anyone who contributes to the client's program, for example, 

counselors, evaluators, job coaches, service coordinators, job developers, and 

assessors. 







DO NOT READ 


9 - Refused 

Q3 

Que tan insatisfecho o satisfecho está usted con la cantidad en que tenia para 

seleccionar entre proveedores de la división de rehabilitación vocacional? 

PROBE: Proveedores son cualquier persona que contribuyo al programa del cliente, 

por ejemplo, consejeros, evaluadores, entrenador de trabajo, coordinadores de 

servicios, promotor de trabajo y asesores. 


1 - Muy insatisfecho, 

2 - Algo insatisfecho 

48

3 - Ni insatisfecho ni statisfecho 



NO LEA 





Q4 

How dissatisfied or satisfied are you with the ability of the Vocational Rehabilitation 

Program to help you get or keep a job? 







DO NOT READ 


9 - Refused 

Q4 

Que tan insatisfecho o satisfecho está usted con la habilidad del programa de 

rehabilitación vocacional en ayudarle a encontrar o mantener su trabajo? 


1 - Muy insatisfecho, 

2 - Algo insatisfecho 

3 - Ni insatisfecho ni satisfecho 



NO LEA 



Q5 

49



I'm going to read you some statements about your experiences with the Vocational 

Rehabilitation Program that you may or may not agree with. For each statement, please 

rate your level of agreement or disagreement on a scale of one to five where ONE is 

strongly disagree, TWO is somewhat disagree, THREE is neither disagree nor agree, 

FOUR is somewhat agree, and FIVE is strongly agree. The first statement is... 


1 - Strongly disagree 

2 - Somewhat disagree 

3 - Neither disagree nor agree 

4 - Somewhat agree 

5 - Strongly agree 

DO NOT READ 


9 - Refused 

a. My counselor was understanding of my needs. 

b. My counselor was easy for me to contact. 

c. I was satisfied with the way my counselor treated me. 

d. I was satisfied with the way other Vocational Rehabilitation staff, besides my 

counselor, treated me. 

e. I was satisfied with the amount of access I had to my counselor. 

f. My counselor treated me with respect during the vocational rehabilitation process. 

g. I was able to choose the kind of help that I received. 

h. I was satisfied overall with the services that I received. 

i. I would recommend Nevada's Vocational Rehabilitation 

services to others if they needed the services. 

Q5 

Voy a leerle unas declaraciones sobre sus experiencias con el departamento de 

rehabilitación vocacional que a lo mejor este de acuerdo o no. Para cada declaración, 

por favor indique si esta de acuerdo o en des acuerdo en un escala del uno al cinco en 

donde un UNO esta muy en des acuerdo, DOS algo en des acuerdo, TRES ni en 

acuerdo o des acuerdo, CUATRO algo de acuerdo, y CINCO muy de acuerdo. La 

primera declaración es… 


1 - Muy en des acuerdo 

50

2 - Algo en des acuerdo 

3 - Ni en acuerdo o des acuerdo 

4 - Algo de acuerdo 

5 - Muy de acuerdo 

NO LEA 





a. Mi consejero entendía mis necesidades. 

b. Mi consejero era fácil para contactar. 

c. Estaba satisfecho con como me trataba mi concejero. 

d. Estaba satisfecho con como me trataban los otros empleados de rehabilitación 

además de mi consejero. 

e. Estaba satisfecho con la cantidad de acceso a mi consejero. 

f. Mi consejero me trato con respeto, durante el proceso de rehabilitación vocacional. 

g. Pude escoger entre la ayuda que me ofrecieron. 

h. En general estuve satisfecho con los servicios que recibí. 

i. Recomendaría los servicios de rehabilitación vocacional de Nevada a otras personas 

si necesitan los servicios. 

SECTION 2: TYPES OF SERVICES VOCATIONAL REHABILITATION PROVIDES 

Inf2 

The next section asks about the various types of services that Vocational 

Rehabilitation Services provides. 

La próxima sección preguntara sobre los diferentes servicios que ofrece el 

departamento de rehabilitación vocacional. 

Q6a 

COUNSELOR-BASED ASSESSMENT services include things like job interest and 

aptitude tests, medical tests, like checkups and x-rays, and other evaluations of your 

abilities. Have you ever received any counselor-based assessment services from the 

vocational rehabilitation program? 

1 - Yes 

51

2 - No (skip to Q7a) 

DO NOT READ 

8 - Don't Know (skip to Q7a) 

9 - Refused (skip to Q7a) 



Servicios de EVALUACIONES QUE HACEN LOS CONSEJEROS incluyen cosas como 

exámenes de sus interés de trabajo y prueba de aptitudes, exámenes médicos, como 

chequeos generales, rayos x, y otras evaluaciones de sus habilitadas. Ha recibido 

algunos servicios de evaluación de su consejero del programa de rehabilitación 

vocacional? 

Q6b 

How would you rate the quality of those counselor-based assessment services? 

Would you say they were poor, fair, good, or excellent? 


1 - Poor 

2 - Fair 

3 - Good 

4 - Excellent 

DO NOT READ 


9 – Refused 

¿Como evaluaría la calidad de los servicios de evaluaciones que hacen los consejeros? 

¿Diría usted que fueron inferiores, aceptables, buenos o excelentes? 


1. Inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

NO LEA 



52



Q7a 

COMMUNITY-BASED ASSESSMENT services include things like trial work 

experiences, and assessments of your behavior on the job. Trial work experiences are 

different from on-the-job-training and include situations where you are paid by the 

Vocational Rehabilitation program while doing work for another employer. Have you 

ever received any community-based assessment services from the vocational 

rehabilitation program? 

1 - Yes 


DO NOT READ 



EVALUACIÓN BASADAS EN LA COMUNIDAD son servicios que incluyen cosas como, 

un periodo temporario de trabajo y una evaluación de su conducta en ese trabajo. Las 

experiencias de un periodo corto de trabajo son diferentes que entrenamiento en el 

trabajo y incluye situaciones en donde se le pago a usted departe del departamento de 

Rehabilitación vocacional mientras trabajaba para otro trabajo/empresa. Ha recibido 

servicios de evaluación basada en la comunidad del programa de rehabilitación 

vocacional? 

1- No 

2- Si 

No lea: 



Q7b 

How would you rate the quality of those community-based assessment services? 

Would you say they were poor, fair, good, or excellent? 


1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

53

DO NOT READ 


9 - Refused 



¿Como describiera la calidad de los servicios de evaluación basada en la comunidad? 

¿Diría usted que eran inferiores, aceptables, buenos o excelentes? 


1. Inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

NO LEA 



Q8a 

ASSISTIVE TECHNOLOGY services include things like providing or purchasing 

devices to help with vision, hearing, communication, or changes to your home or 

workplace. 

I'm going to read you a list of various TYPES of assistive technology devices you 

may have received. Please indicate with a simple "yes" or "no" whether or not you have 

received the following DEVICES: 

1 - Yes 

2 - No 

DO NOT READ 


9 – Refused 

La TECNOLOGÍA DE ASISTENCIA incluye servicios como proporcionando o comprar 

aparatos que a lo mejor recibió para ayudar con la visión, audiencia, comunicación, o 

cambios a su hogar o lugar de trabajo. 

Le voy a leer un lista de varios TIPOS de la tecnología de asistencia que a lo mejor 

54



recibió. Por favor índique con un simple “si” o “no” si recibió o no los siguientes 

APARATOS: 

1- Si 

2- No 

No lea: 



a. Devices to help with your hearing, for example, hearing aids, alert signal systems, 

telephone amplifiers or decoders. 

b. Devices to help with your vision, for example, glasses, specialized magnifiers, 

screen readers, talking equipment, or Braille equipment. 

c. Devices to help with getting around, for example, transportation, canes or 

wheelchairs, orthotics or prosthetics. 

d. Devices to help make your home or workplace more accessible, for example, 

specialized office equipment, foot stools, or book or copy holders. 

e. Devices to help with your communication, for example, hand-held digital recorders 

or an AAC box or iPhone. 

f. Devices to help with something else that was not already mentioned above 

a. Aparatos que le ayuden con su audiencia, por ejemplo audífonos, sistemas de 

alerta de la señal, amplificadores telefónicos o decodificadores 

b. Aparatos que le ayuden con su visión por ejemplo, gafas/lentes, lupas 

especializados, lectores de pantalla, hablando equipo (tecnología que habla por la 

persona cuando se oprime un botón), o equipo de braille 

c. Aparatos para ayudarle moverse, por ejemplo, transportación, baston o cilla de 

ruedas, aparatos ortopédico o prótesis 

d. Aparatos para hacer su hogar o lugar de trabajo mas accesible, por ejemplo, 

equipo de oficina especializada, reposapiés o taburete para los pies, o libros o 

estantería de guardar. 

e. Aparatos para ayudar con su comunicación, por ejemplo, grabadoras digitales de 

mano o sistema para grabar su voz para la computadora o un teléfono iPhone. 

f. Aparatos para ayudarlo con algo más que no se ha mencionado ya. 

INTERVIEWER NOTE: FOR OTHER, ASK "And what was the assistive technology 

DEVICE you received?" 

SPECIFY: [__________________________________________________](50 

characters) 

55



NOTA PARA ENTREVISTADOR: PARA LA OPCIÓN OTRO, PREGUNTE “¿Y cuál 

fue el APARATO de tecnología de asistencia que recibió?” 

Especifique: [___________________________________________] (50 

characters) 

PROBE: IF PERSON SAYS THEY RECEIVED COMPUTER SOFTWARE OR 

HARDWARE, PLEASE ASK: 

“For which of the following categories did you receive the computer software or 

hardware: hearing, vision, getting around, changes to your home or workplace, 

communication, or something else?” 

IF IT FALLS UNDER ONE OF THE ABOVE CATEGORIES: a) hearing; b) vision; c) 

getting around d) home or workplace e) communication, DO NOT CODE AS “OTHER” 

PROBE: SI LA PERSONA INDICA QUE RECIBIÓ PROGRAMAS INFORMÁTICOS O 

EQUIPO DE COMPUTACIÓN, POR FAVOR PREGUNTE: "Para cual de las 

siguientes categorías recibió programas informáticos o hardware: equipo para 

escuchar, la visión, para moverse, cambios a su casa o lugar de trabajo, 

comunicación o algo más?" 

SI LA RESPUESTA CAÍ EN UNA DE LA CATEGORÍAS: a) equipo para escuchar; b) 

visión; c) para moverse; d) casa o lugar de trabajo; e) comunicación. NO LO 

ASIGNE COMO "OTRO" 

Q8b 

Overall, how would you rate the quality of those assistive technology DEVICES you 

received? Would you say they were poor, fair, good, or excellent? 

IF PERSON SAYS SOMETHING ABOUT THE SERVICE OR THE PROVIDER, BUT 

NOT THE DEVICE, PROBE: 

“For this question, we are asking you to rate the device itself, not the person who 

provided the device to you or explained how to use the device.” 


1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

56

DO NOT READ 


9 – Refused 



En general como describiría la calidad de los aparatos de tecnología que recibió? Diría 

que fueron inferiores, aceptables, buenos o excelentes? 

SI LA PERSONA DICE, ALGO SOBRE EL SERVICIO O EL PROVEEDOR, PERO NO 

EL APARATO, PROBE: "Para esta pregunta, le estamos pidiendo que evalué el 

aparato, y no la persona que le dio el aparato o la persona que le explico cómo usar el 

aparato." 

1. Inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

No lea: 



Q9a 

TRANSPORTATION services include things like providing private or public 

transportation, attendant care fees, or paying for relocation expenses. Have you ever 

received any transportation services from the vocational rehabilitation program? 

1 - Yes 


DO NOT READ 



Servicios de TRANSPORTACIÓN incluyen cosas como, proveer transportación privada 

o publica, los honorarios para los cuidados de un asistente o pagar los gastos de 

reubicación. Ha recibido cualquier tipo de servicios de trasportación del programa de 

rehabilitación vocacional? 

57

1- Si 

2- No 

No lea: 

No sabe / No está seguro/a 

Se niega a contestar 



Q9b 

How would you rate the quality of those transportation services? Would you say 

they were poor, fair, good, or excellent? 


1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

DO NOT READ 


9 - Refused 

En general cómo describiría la calidad de los servicios de trasportación? Diría que 

fueron inferiores, aceptables, buenos o excelentes? 


1. inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

No lea: 



Q10a 

Interpreter services include things like providing sign language interpretation and 

brailling. Have you ever received any interpreter services from the vocational 


58

1 - Yes 


DO NOT READ 





Servicios de Intérprete incluye cosas como proporcionando un intérprete y de lengua o 

señas y traducción a braille. Ha recibido cualquier tipo de servicios de intérprete del 

programa de rehabilitación vocacional? 

1- Si 

2- No 

No lea: 



Q10b 

How would you rate the quality of those interpreter services? Would you say they 

were poor, fair, good, or excellent? 


1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

DO NOT READ 


9 – Refused 

Como describiría la calidad de los servicios de intérprete? Diría que fueron inferiores, 

aceptables, buenos o excelentes? 

1. inferiores 

2. Aceptables 

59

3. Buenos 

4. Excelentes 

No lea: 





Q12a 

ON-THE-JOB TRAINING is different from community-based assessment and 

includes situations where you worked as a paid employee. 

Have you ever received any ON-THE-JOB TRAINING services from the vocational 


1 - Yes 


DO NOT READ 



ENTRENAMIENTO EN EL TRABAJO es diferente que una evaluaciónen la comunidad 

de trabajo y incluye situaciones en donde trabajo como un empleado pagado. 

Ha recibido cualquier tipo servicios de ENTRENAMIENTO DURANTE EL TRABAJO del 

programa de rehabilitación vocacional? 

1- Si 

2- No 

No lea: 



Q12b 

How would you rate the quality of those on-the-job training services? Would you say 



60

1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

DO NOT READ 


9 – Refused 



Como describiría la calidad de esos servicios de entrenamiento en el trabajo? Diría que 

fueron inferiores, aceptables, buenos o excelentes? 

1. Inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

No lea: 



Q13a 

POST-EMPLOYMENT services include things like providing help to you that would 

help you to keep a job. 

Post-employment services include, but are not limited to computer classes, job 

coaching, additional training, assistive technology devices, and providing additional 

information to employers. 

Have you ever received any post-employment services from the vocational rehabilitation 

program? 

1 - Yes 

2 - No (skip to Inf3) 

DO NOT READ 

8 - Don't Know (skip to Inf3) 

9 - Refused (skip to Inf3) 

Servicios de post empleo incluyen cosas como ayudándolo en mantener un trabajo. 

Servicios de post empleo pueden incluir clases de computación, entrenador de trabajo 

61



particular, entrenamiento adicional, aparatos de tecnología, y darle información 

adicional a las empresas. 

¿Alguna vez ha recibido servicios de post empleo del programa de rehabilitación 

vocacional? 

1- Si 

2- No 

No lea: 



Q13b 

How would you rate the quality of those post-employment services? Would you say 



1 - Poor 

2 - Fair 

3 - Good or 

4 - Excellent 

DO NOT READ 


9 – Refused 

Como describiera la calidad de los servicios de post empleo? Diría que fueron 

inferiores, aceptables, buenos o excelentes? 

1. Inferiores 

2. Aceptables 

3. Buenos 

4. Excelentes 

No lea: 



SECTION 3: CURRENT EMPLOYMENT 

62



Inf3 

The next section asks about your current employment. 

La próxima sección pregunta sobre su trabajo actual. 

Q15a 

Are you currently employed? 

1 - Yes 

2 - No (skip to Q18) 

DO NOT READ 

8 - Don't Know (skip to Q19) 

9 - Refused (skip to Q19) 

Actualmente esta trabajando? 

1- Si 

2- No 

No lea: 



Q15b 

Did you get your current job as a result of the services you received from the 

Vocational Rehabilitation Program? 

1 - Yes (skip to Inf4) 

2 - No (skip to Q15c) 

DO NOT READ 

8 - Don't Know (skip to Q15c) 

9 - Refused (skip to Q15c) 

Consiguió su trabajo actual debido a los servicios que recibió del programa de 

rehabilitación vocacional? 

1- Si 

63

2- No 

No lea: 





Q15c 

Did you get ANY job as a result of the services you received from the Vocational 

Rehabilitation Program? 

1 – Yes (skip to 15d) 

2 – No (skip to Inf4) 

DO NOT READ 


9 – Refused (skip to Inf4) 

Recibió algún trabajo debido a los servicios que recibió del programa de rehabilitación 

vocacional? 

1- Si 

2- No 

No lea: 



Q15d 

When your case was closed, were you in a job that the Vocational Rehabilitation 

Program helped place you in? 

1 – Yes (skip to 15e) 


DO NOT READ 



Cuando su caso fue cerrado, usted estaba en un trabajo en la cual el programa de 

rehabilitación vocacional le ayudo obtener? 

64

Q15e 

Are you currently employed in that same job? 


2 - No (skip to 15f) 

DO NOT READ 


9 - Refused (skip to Inf4 

Actualmente esta en el mismo trabajo? 

1- Si 

2- No 

No lea: 





Q15f 

Are you currently employed in the same career field as the job you were in when 

your case was closed? 

1 - Yes 


DO NOT READ 



Actualmente esta empleado/a en la misma area o carrera de trabajo en cual su 

trabajo anterior cuando su caso fue cerrado? 

Q15g 

Compared to the job you had when your case was closed, does your current job 

provide you with either equal or better pay, OR equal or better benefits? 

PROBE IF THEY ANSWER “EQUAL OR BETTER PAY,” OR “EQUAL or BETTER 

BENEFITS” SAY: We are looking for a “yes” or “no” answer. 

65



DO NOT READ 





Comparado con su trabajo anterior cuando su caso fue cerrado, su trabajo actual le da 

lo mismo o mejores salarios o lo mismos o mejor beneficios? 

PROBE SI CONTESTAN "LOS MISMOS o MEJORES SALARIOS," O "LOS MISMOS 

O MEJORES BENEFICIOS" DIGA: Estamos buscando a un "sí" o "no" como respuesta. 

1- Si 

2- No 

No lea: 



SECTION 4: CURRENT EMPLOYMENT BENEFITS 

Inf4 

The next section asks about your current employment benefits. 

For the next set of questions, please answer with a simple "yes" or "no." 

Para la próxima sección le preguntara sobre su actual beneficios de empleo. 

Para las próximas preguntas, por favor conteste con un “si” o “no”. 

Q16 

Which, if any, of the following benefits do you receive as part of your current 

employment? Please respond with a "yes" or "no." 

1 - Yes 

2 - No 

DO NOT READ 

8 - Don't Know- 

9 - Refused 

66

a. Paid federal or state holidays 

b. Paid vacations 

c. Health insurance 

d. Paid sick leave 

e. Retirement plan 

f. Meals 

g. Daycare 

h. Clothes/Uniform allowance 

i. Other (specify) 



INTERVIEWER NOTE: FOR OTHER, ASK "Are there any other benefits that you 

receive from your current job that I didn't mention?" 

SPECIFY: [__________________________________________________](50 

characters) 

Cuales en su caso de los siguientes beneficios recibe de su trabajo actual? Por favor 

responda con un “si” o “no”. 

1- Si 

2- No 

No lea: 



a. Día festivos del estado o federales pagados 

b. Vacaciones pagadas 

c. Seguro de salud 

d. Permisos remunerados por enfermedad 

e. Plan de retiro 

f. Comida 

g. Guardería infantil que se ocupa de los niños mientras sus padres trabajan 

h. Ropa/ Subsidio de uniforme 

i. Otro (especificar) 

Nota para Entrevistador: Para la opción Otro, pregunte “Hay otros beneficios que 

recibe de su trabajo actual que no mencione?” 

Especifique: [___________________________________________] 

Q17 

I'm going to read you some statements about your job that you may or may not 

67



agree with. For each statement, please rate your level of agreement or disagreement on 

a scale of one to five where ONE is strongly disagree, TWO is somewhat disagree, 

THREE is neither disagree nor agree, FOUR is somewhat agree, and FIVE is strongly 

agree. The first statement is... 


1 - Strongly disagree 

2 - Somewhat disagree 

3 - Neither disagree nor agree 

4 - Somewhat agree 

5 - Strongly agree 

DO NOT READ 


9 - Refused 

a. I got the kind of job I wanted. 

b. I like the job that I have now. 

c. I feel that I have the skills necessary to keep the job that I have now. 

d. The Vocational Rehabilitation Program provided me with the services I needed to 

GET the job that I have now. 

e. The Vocational Rehabilitation Program provided me with the services that I need 

to KEEP the job that I have 

now. 

(skip to Q19) 

Voy a leerle unas declaraciones sobre su trabajo que puede o no puede estar de 

acuerdo. Para cada declaración indique su nivel de estar de acuerdo o desacuerdo en 

una escala de uno a cinco en donde UNO es muy en des acuerdo, DOS es algo en des 

acuerdo, TRES es ni en acuerdo o des acuerdo, CUATRO algo de acuerdo o CINCO 

muy de acuerdo? 

1 - Muy en des acuerdo 

2 - Algo en des acuerdo 

3 - Ni en acuerdo o des acuerdo 

4 - Algo de acuerdo 

5 - Muy de acuerdoNo lea: 

68





a. Recibe el tipo de trabajo que quería . 

b. Me gusta el trabajo que tengo hoy. 

c. Siento que tengo la necesarias habilidades para mantener el trabajo que tengo. 

d. El programa de rehabilitación vocacional siempre me dio los servicios para 

conseguir el trabajo que tengo hoy. 

e. El programa de rehabilitación vocacional siempre me dio los servicios que 

necesitaba para mantener el trabajo que tengo hoy. 

Q18 

What is the MAIN REASON you are not currently employed? Please allow me to 

read the entire list before answering, and choose ONLY ONE response. 

READ 

1 - Attending school 

2 - Volunteering 

3 - Employer could not accommodate my disability 

4 - Fired or laid off from previous job 

5 - Could not find any job 

6 - Could not find the kind of job I wanted 

7 - Could not find a job I was qualified for 

8 - Lack of transportation 

9 - Could not work because of family commitments 

10 - Could not work because of other commitments 

11 - Did not want to lose health insurance from another source 

12 - Changed my mind about the value of working 

13 - Retired 

DO NOT READ 

77 - Other (specify) 

78 - Disability 

79 - Other medical reason (not disability-related) 


99 - Refused 

INTERVIEWER NOTE: Read 78 and 79 ONLY if respondent mentions their 

disability as a reason for not working; but be sure to read BOTH 78 and 79, 

PROBE: "So would the MAIN reason you are not currently employed be because 

of your disability or some other medical reason not disability related?" 

69



THIS SPACE IS ONLY FOR CODE 77, “OTHER” SPECIFY: 

[__________________________________________________](50 characters) 

SECTION 5: NEEDED IMPROVEMENTS AND POSITIVE ASPECTS 

Cuál es la RAZÓN PRINCIPAL por la cual no tiene trabajo? Por favor deje que lea toda 

la lista antes de escoger una repuesta y SOLO escoja UNA. 

1. Estoy asistiendo a la escuela 

2. Voluntario 

3. Mi empleador no pudo acomodar mi discapacidad 

4. Despedido o lo descansaron del su trabajo anterior 

5. No puede encontrar trabajo 

6. No pude encontrar el tipo trabajo que deseo 

7. No puedo encontrar un trabajo en que estoy calificado para aplicar 

8. No tiene transportación 

9. No puede trabajar porque tiene compromisos de familia 

10. No puede trabar porque tiene otros compromisos 

11. No quiso perder su seguro de salud de otros fuentes 

12. Cambie mi opinión sobre el valor del trabajo 

13. Jubilado/a 

No lea 

Otro (especifique) 

Incapacidad 

Otras razones médicas (que no tengas que ver con su incapacidad) 

No sabe/No esta seguro/a 


NOTA PARA ENTREVISTADOR: Lee 78 y 79 SÓLO si el respondiente menciona la 

incapacidad como una razón para no trabajar, pero asegúrese de leer LOS DOS 

78 y 79. PROBE: "¿Entonces la razón PRINCIPAL por la que no está actualmente 

empleado es debida a su incapacidad o por algun otra razon medica no 

relacionada con una incapacidad?" 

ESTE ESPACIO ES SOLO PARA CODIGO 77, "OTRO" ESPECIFICAR: 

[__________________________________________________](50 characters) 

Q19 

Based on your own experiences with the vocational rehabilitation program, are there 

any specific CHANGES that you think could be made in order to IMPROVE the 

program? 

70

1 - To answer (specify) 

2 - No comments 



Basada en sus experiencias con el programa de rehabilitación vocacional, hay 

CAMBIOS específicos que usted piensa que se puedan hacer para MEJORAR el 

programa? 

1. Contestar 

2. No hay comentarios 

Q20 

Based on your own experiences with the vocational rehabilitation program, are there 

any specific POSITIVE aspects that should be continued or expanded in the future? 

1 - To answer (specify) 

2 - No comments 

Basada en sus experiencias con el programa de rehabilitación vocacional, hay algun 

aspecto POSITIVO en cual usted cree que se debería continuar o expandir en el 

futuro? 

1. Contestar 

2. No hay comentarios 

Q21 

Which Vocational Rehabilitation location did you receive all OR a majority of your 

services from? 

De cual oficina de rehabilitación vocacional recibió toda o la mayoría de sus 

servicios? 

NOTE: You may only select one, if you received services from multiple locations, 

please select the location you received the majority of your services from. 

NOTA: Sólo se puede seleccionar uno, si ha recibido los servicios desde varias 

ubicaciones, por favor seleccione la ubicación donde obtuvo la mayoría de sus 

servicios. 

1. Carson City (1370 South Curry Street) 

2. Carson City (1933 North Carson Street) 

3. Elko (172 6th Street) 

4. Ely (1500 Ave F #1) 

5. Fallon (121 Industrial Way) 

6. Henderson (119 Water Street) 

7. Las Vegas (3016 West Charleston Boulevard - Suite 200; “West Bay”) 

8. Las Vegas (6161 West Charleston Boulevard; “Mental Health Campus”) 

71



9. Las Vegas (3405 South Maryland Parkway) 

10. North Las Vegas (2827 Las Vegas Boulevard North; “North Town”) 

11. Reno (1325 Corporate Boulevard; “Corporate Office”) 

12. Reno (4001 South Virginia Street; “Old Town Mall”) 

13. Sparks (1675 East Prater Way) 

14. Winnemucca (475 West Haskell, #2) 

15. Other [please enter here] 

Closing Statement 

Those are all the questions I have. I'd like to thank you on behalf of the Department 

of Employment, Training, and Rehabilitation for answering these questions. Thanks 

again. Goodbye. 

Esas son todas las preguntas que tengo. Le doy las gracias de parte del departamento 

de empleo, entrenamiento, y rehabilitación por contestar mis preguntas. Gracias otra 

vez. Adiós. 

Interviewer: READ ONLY IF RESPONDENT HAS FURTHER QUESTIONS. If you 

have any questions about this survey, you may call my supervisor toll-free at 1-800-929- 

9079 or 1-775-784-6421. 

1 - To continue 

Entrevistador: Solamente lea si el Respondente tiene más preguntas. Si tiene más 

preguntas sobre la encuesta, puede llamar a mi supervisor gratis al 1-800-929-9079 o 

al 775-784-6421. 

1 - Para continuar 

72



Appendix C: 

Cover Letter 

Invitations 

73

Appendix C1: Cover Letter Invitation to Clients 

January 4, 2011 

Dear Jane Doe, 



The State of Nevada Rehabilitation Division, in cooperation with the University of 

Nevada (UNR), Center for Research Design and Analysis, is conducting a survey of 

individuals who have received our services. Every year, we contact people who worked 

with our vocational rehabilitation counselors and received help with training, finding a 

job, or going from school to work or post-educational activities. We are interested in 

knowing your opinions about the Vocational Rehabilitation Division, its services, and its 

employees, in order to improve our services in the future. Whether you feel that the 

service you received from the Vocational Rehabilitation Division was good or bad, we 

would like to find out what you think. There is no such thing as a right or wrong answer; 

we are only interested in your opinion. 

All of your responses are confidential and your name or any other identifying information 

will not be given to anyone at the Vocational Rehabilitation Division. UNR will compile 

all the responses and will share only the collective results with the Vocational 

Rehabilitation Division. UNR will then provide suggested actions necessary to examine 

the Vocational Rehabilitation Division processes based upon your input. 

As an incentive, the Vocational Rehabilitation Division is holding a drawing for four 

prepaid Visa gift cards valued at $50.00 each, which can be used at any location that 

accepts VISA. The winners will be selected from those who responded to the survey. 

The survey will be conducted by the University of Nevada, Reno, Center for Research 

Design and Analysis, and will include brief questions about your experiences with the 

Vocational Rehabilitation Division. An interviewer from the University of Nevada, Reno 

will be calling your household within the next 2-3 weeks to conduct the survey over the 

telephone. The interview will only take about 10 minutes of your time to complete. If the 

call comes at a busy time, please let the interviewer know a more convenient time. 

Remember, to be eligible for the VISA gift card you must participate in the survey. 

74



If you would like more information about the survey, you may call 1-800-929-9079. If 

you would like to take the survey on the Internet instead, please take a moment to go to 

this web address: http://www.crda.unr.edu/client. This website also contains some 

Frequently Asked Questions (FAQs) about this study. The web-based survey also takes 

only about 10 minutes to complete. When you get to the website, the survey will ask you 

to enter your User ID number. Thank you in advance for your participation. Your User 

ID is 00000. 

Sincerely, 

Maureen Cole, 

Administrator 

75



Appendix D: 

Website Information 

about Study 

76



Department of Employment, Training, and Rehabilitation Client Survey 

[Click to view larger text] [Take the survey now] [Click to view letter] 

Frequently Asked Questions: 

What is the project about? 

DETR has enlisted the services of CRDA to help collect assessment information on client satisfaction of their services. Primarily, there are 

two surveys assessing client satisfaction, (1) vocational rehabilitation services, and (2) transition student services. The surveys are being 

conducted to assess the basic needs of individuals with disabilities who seek employment, and to assess or determine if new or modified 

services are needed in the future. 

Vocational rehabilitation survey (aka General Client Survey): (a) Determine satisfaction with vocational rehabilitation services (b) Gather 

basic information on consumer needs and on barriers to employment. Areas to be covered in the survey are; mobility, communication, selfcare, 

interpersonal skills, work tolerance (e.g., length of time person is able to work in work conditions and ability to perform functions in a 

work setting), and demographics. 

For your participation, you will also be entered into a drawing for a chance to receive 1 of 4 prepaid $50.00 VISA gift cards that can be used 

at any location that accepts VISA. 

• Link to take the online survey: [Take the survey now] 

Please click above to be taken to the Department of Employment, Training and Rehabilitation Client Survey. If the link does not take you 

there, copy the entire address below and paste it in the address line of your web browser. If you are having trouble accessing the online 

survey please call 1-800-929-9079 for assistance. 

https://www.cisweb1.unr.edu/survey/detrclient2011.aspx 

• What is the Vocational Rehabilitation Survey about? 

The Vocational Rehabilitation Survey is being assessed to collect information regarding client satisfaction on DETR services, such as (a) 

determining satisfaction with vocational rehabilitation services, and (b) gathering basic information on consumer needs and on barriers to 

employment. 

• Who is in charge of the project? 

The CRDA (Center for Research Design and Analysis) is conducting this study on behalf of DETR (DETR, the Nevada Department of 

Employment, Training and Rehabilitation). The Principal Investigator is Dr. Veronica Dahir. 

• What kind of questions will you ask? 

The survey is a combination of open-and close-ended questions, which assess client satisfaction with DETR services. No identifying 

information will be collected. 

77



• Who are you conducting the survey for? 

The study is being conducted for DETR, the Nevada Department of Employment, Training and Rehabilitation. 

• Who is funding the project? 

This project is funded by DETR, the Nevada Department of Employment, Training and Rehabilitation. 

• How can I verify that? 

You can contact Tammy Moffitt at the Nevada Department of Employment, Training and Rehabilitation at (775) 684-4060 to verify the 

current study. You may also contact CRDA to verify at (800) 929-9079. 

• How will these data be used? 

These data will be used to help the Nevada Department of Employment, Training and Rehabilitation assess their current services provided 

to clients, and assist in implementing or changing future services. 

• Can I get a copy of the results? Will the results be published? 

The results will be disseminated through the Nevada Department of Employment, Training and Rehabilitation. The results will not be 

publicly published. 

• Where did you get my name and phone number? 

Your name and number were provided to us by the Nevada Department of Employment, Training and Rehabilitation as a client of either 

vocational rehabilitation services or transition student services. 

• Why are you asking me to participate in this study? 

You are being invited to participate in this research project because you are a current or past client of the Nevada Department of 

Employment, Training and Rehabilitation. 

• How did you pick me? 

Your name was provided to us by the Nevada Department of Employment, Training and Rehabilitation as a client of either vocational 

rehabilitation services or transition student services. 

• Will it be possible to identify me by inference? 

All the information you provide us will only be used in summary or aggregate form. No individual responses will be reported and no names 

will be connected to the data during data analysis. 

• Who will see my name or have access to my responses? 

Survey data, code sheets, and identifying information will be stored separately in secure file cabinets for five years. Access to the data will 

be restricted to project personnel at the Center for Research Design and Analysis, and the Nevada Department of Employment, Training 

and Rehabilitation. CRDA and DETR will not be able to identify your personal responses. 

• Why can't I fill out a mail survey or a web-based survey? 

The current survey(s) are not available in a mail-survey format. There is a web-based survey, however, if you have an impairment that 

would prevent you from taking this via the phone. The link to the web-based survey is given above (or you can click here) and you can enter 

the case id number that was given to you. 

• I am on the Do Not Call List. Why are you calling me? 

The National Do Not Call List and Nevada's Do Not Call List applies to telemarketers, not to researchers or surveyors. We are not selling 

anything or asking for donations. 

• I already did this last year. Why are you calling me again? 

We understand and appreciate your help with the previous year. Your answers helped DETR improve their services and that is why we are 

78



calling you again. We conduct this study every year and we would appreciate your help once more, so that DETR can keep on improving 

their services in order to serve its clients with better satisfaction. 

The Principal Investigator for this project is Dr. Veronica Dahir, she is a faculty member here at the University of Nevada, Reno. 

If you have further questions about this project please call our 800 line at 1-800-929-9079. 

Overview of DETR Background Information 

DETR: Department of Employment Training and Rehabilitation (homepage) 

DETR is the acronym for the Department of Employment, Training and Rehabilitation. 

The Rehabilitation Division provides services for people with disabilities to help enable them to work and live independently. The Division 

also provides disability determinations for individuals who claim benefits under the Social Security Disability program. The Rehabilitation 

Divisions vision is that of a barrier-free future where every individual in Nevada has equal vocational and independent living opportunity. 

Vocational Rehabilitation is a state and federally funded program that helps eligible people with disabilities become employed. An individual 

is eligible if: (1) Has a physical or mental impairment which constitutes or results in a substantial impediment to employment; and can 

benefit in terms of an employment outcome from vocational rehabilitation services and (2) Requires vocational rehabilitation services to 

prepare for, enter, engage in, or retain gainful employment consistent with the individual's strengths, resources, priorities, concerns, 

abilities, capabilities, and informed choice. 

About CRDA 

The Center for Research Design and Analysis (CRDA) is an academically-based, multidisciplinary research institute under the Vice 

President of Research at the University of Nevada, Reno. The institution, that was formerly known as Senator Alan Bible Center for Applied 

Research (SABCAR) and is now known as the Center for Research Design and Analysis (CRDA) was originally established in 1959 as the 

Bureau of Governmental Research. The Center's mission is to provide the most valid and reliable data possible across a broad spectrum of 

data collection protocols and analysis activities. Since 1959 we have completed hundreds of random digit dial survey research projects 

ranging from sample sizes of 600 to 6000+ interviews. 

CRDA utilizes a wide range of data collection techniques for telephone, mail, and internet surveys. These techniques include a state-of-theart 

computer-assisted telephone interview (CATI) system and computer-assisted personal interview (CAPI) systems. In addition, the center 

uses TELEFORM, a sophisticated questionnaire design software used to fully automate large scale questionnaire mail-out projects. The 

Center's staff provide expertise in survey research, psychometrics, univariate and multivariate statistical analysis, research design, 

sampling, mathematical modeling, and program evaluation. Many of the Center's research projects are aimed at solving problems and 

providing data and information to state and federal agencies for use in program planning and resource allocation. The Center also provides 

in-house research support to faculty, students, and community-based groups. 

University of Nevada, Reno 

Maintained by: javierg@unr.edu 

Last Modified: January 21, 2011 

CENTER FOR RESEARCH DESIGN AND ANALYSIS/088 

Sarah H. Fleischmann Building (SFB) 

University of Nevada, Reno 

Reno, Nevada 89557-0017 

Phone: 1-800-929-9079 or 1-775-784-6412 for local calls 

Fax: 1-775-784-4506 

79



Appendix E: 

List of Nevada Areas 

Called 

80



Appendix E: Listing of Nevada Areas Called for General Client 

Satisfaction Survey 

Southern Nevada 

Boulder City 

Caliente 

Henderson 

La Crosse 

Las Vegas 

Laughlin 

Mesquite 

Nelson 

North Las Vegas 

Pahrump 

Park City 

Sandy Valley 

Torrance 

Northern Nevada 

Carson City 

Denio 

Incline Village 

Lemon Valley 

McDermitt 

Reno 

Sparks 

Sun Valley 

Truckee 

Verdi 

Washoe Valley 

Rural Nevada 

81 

Battle Mountain 

Beowawe 

Carlin 

Dayton 

Elburz 

Elko 

Ely 

Eureka 

Fallon 

Fernley 

Gabbs 

Gardnerville 

Golconda 

Hawthorne 

Henrietta 

Imlay 

Lovelock 

Lund 

McGill 

Minden 

Moundhouse 

Ruth 

Silver Springs 

Spring Creek 

Stagecoach 

Stateline 

Virginia City 

Wadsworth 

Wellington 

Wells 

West Wendover 

Winnemucca 

Yerington



Appendix F: 

Data Tables 

82

83 



Table Q1: Overall, how dissatisfied or satisfied are you with the quality of the services you received from the Vocational Rehabilitation Program? 

Overall Total Total 

Q1 

Very Dissatisfied Somewhat Dissatisfied 

Neither Dissatisfied nor 

Satisfied Somewhat Satisfied Very Satisfied Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

46 9.1% (6.5-11.7) 38 7.6% (5.2-10.0) 45 8.5% (6.0-10.9) 116 22.9% (19.1-26.7) 271 51.9% (47.3-56.4) 516 100.0% (_-_) 

Gender Male 24 9.3% (5.7-12.9) 20 7.6% (4.3-10.8) 20 7.0% (3.9-10.0) 50 20.3% (15.1-25.4) 140 55.9% (49.4-62.4) 254 48.7% (44.1-53.3) 

Female 22 9.0% (5.3-12.7) 18 7.6% (4.1-11.2) 25 9.9% (6.1-13.7) 66 25.5% (20.0-31.0) 131 48.0% (41.7-54.3) 262 51.3% (46.7-55.9) 

Total 46 9.1% (6.5-11.7) 38 7.6% (5.2-10.0) 45 8.5% (6.0-10.9) 116 22.9% (19.1-26.7) 271 51.9% (47.3-56.4) 516 100.0% (_-_) 

Age

84 



Table Q1: Overall, how dissatisfied or satisfied are you with the quality of the services you received from the Vocational Rehabilitation Program? 

Q1 



Satisfied Somewhat Satisfied Very Satisfied Total 


Ever received any transportation services Yes 13 5.3% (2.4-8.1) 11 5.4% (2.2-8.5) 13 5.3% (2.4-8.2) 58 27.5% (21.2-33.9) 123 56.5% (49.4-63.6) 218 44.9% (40.2-49.6) 

No 32 12.5% (8.3-16.6) 25 9.1% (5.5-12.7) 28 10.0% (6.4-13.7) 56 19.8% (15.0-24.6) 143 48.6% (42.6-54.7) 284 55.1% (50.4-59.8) 

Total 45 9.2% (6.6-11.9) 36 7.4% (5.0-9.9) 41 7.9% (5.5-10.3) 114 23.2% (19.4-27.1) 266 52.2% (47.5-56.8) 502 100.0% (_-_) 

Currently Employed Yes 10 4.0% (1.5-6.4) 15 6.6% (3.2-10.0) 12 4.9% (2.1-7.7) 52 21.5% (16.2-26.8) 159 63.0% (56.7-69.2) 248 48.6% (44.0-53.3) 

No 35 14.3% (9.7-18.9) 21 8.2% (4.7-11.7) 30 11.0% (7.1-15.0) 63 25.2% (19.5-30.9) 105 41.2% (34.5-47.9) 254 51.4% (46.7-56.0) 

Total 45 9.3% (6.6-11.9) 36 7.5% (5.0-9.9) 42 8.0% (5.6-10.5) 115 23.4% (19.5-27.3) 264 51.8% (47.2-56.5) 502 100.0% (_-_)

85 



Table Q2: Overall, how dissatisfied or satisfied are you with the timeliness of the services you received from the Vocational Rehabilitation Division? 

Q2 



Satisfied Somewhat Satisfied Very Satisfied Don't Know/Refused Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Overall Total Total 48 9.3% (6.7-12.0) 37 6.7% (4.6-8.9) 59 11.6% (8.7-14.5) 121 23.7% (19.9-27.6) 247 47.8% (43.2-52.4) 4 0.8% (0.0-1.7) 516 100.0% (_-_) 

Gender Male 

27 

10.1 

% (6.4-13.8) 19 7.1% (3.9-10.2) 19 7.0% (3.9-10.1) 65 25.2% (19.7-30.8) 121 49.3% (42.6-56.0) 3 1.3% (0.0-2.7) 254 48.7% (44.1-53.3) 

Female 21 8.6% (4.8-12.3) 18 6.4% (3.5-9.4) 40 16.0% (11.2-20.7) 56 22.3% (17.0-27.6) 126 46.3% (40.0-52.6) 1 0.4% (0.0-1.3) 262 51.3% (46.7-55.9) 

Total 48 9.3% (6.7-12.0) 37 6.7% (4.6-8.9) 59 11.6% (8.7-14.5) 121 23.7% (19.9-27.6) 247 47.8% (43.2-52.4) 4 0.8% (0.0-1.7) 516 100.0% (_-_) 

Age

86 



Table Q2: Overall, how dissatisfied or satisfied are you with the timeliness of the services you received from the Vocational Rehabilitation Division? 

Q2 

Ever received any communitybased 

assessment 

Ever received any assistive 

technology 

Ever received any 

transportation services 





Yes 14 8.6% (4.1-13.0) 11 7.0% (2.9-11.1) 17 12.0% (6.3-17.6) 30 21.0% (14.0-28.1) 71 50.8% (41.7-59.9) 1 0.6% (0.0-1.8) 144 31.4% (26.8-36.0) 

No 32 9.5% (6.2-12.8) 25 6.7% (4.1-9.3) 41 11.5% (8.1-15.0) 88 25.2% (20.5-29.9) 168 46.4% (41.1-51.8) 2 0.6% (0.0-1.5) 356 68.6% (64.0-73.2) 

Total 46 9.2% (6.5-11.9) 36 6.8% (4.6-9.0) 58 11.7% (8.7-14.6) 118 23.9% (20.0-27.8) 239 47.8% (43.1-52.5) 3 0.6% (0.0-1.3) 500 100.0% (_-_) 

Yes 25 8.3% (5.0-11.5) 21 6.1% (3.5-8.8) 26 8.0% (5.0-11.1) 76 24.6% (19.5-29.6) 160 52.3% (46.3-58.3) 2 0.7% (0.0-1.7) 310 59.0% (54.5-63.5) 

No 

23 

10.9 

% (6.5-15.3) 16 7.6% (4.0-11.3) 33 16.7% (11.3-22.2) 45 22.5% (16.6-28.4) 87 41.3% (34.4-48.2) 2 1.0% (0.0-2.4) 206 41.0% (36.5-45.5) 

Total 48 9.3% (6.7-12.0) 37 6.7% (4.6-8.9) 59 11.6% (8.7-14.5) 121 23.7% (19.9-27.6) 247 47.8% (43.2-52.4) 4 0.8% (0.0-1.7) 516 100.0% (_-_) 

Yes 13 5.2% (2.4-8.0) 18 7.6% (4.1-11.2) 21 9.8% (5.6-14.0) 51 23.9% (17.9-29.9) 114 52.9% (45.7-60.1) 1 0.5% (0.0-1.6) 218 44.9% (40.2-49.6) 

No 

33 

12.4 

% (8.2-16.6) 17 5.8% (3.0-8.5) 37 13.1% (9.0-17.1) 66 23.5% (18.3-28.6) 128 44.2% (38.2-50.2) 3 1.1% (0.0-2.4) 284 55.1% (50.4-59.8) 

Total 46 9.2% (6.5-11.8) 35 6.6% (4.4-8.8) 58 11.6% (8.7-14.5) 117 23.7% (19.8-27.6) 242 48.1% (43.4-52.8) 4 0.9% (0.0-1.7) 502 100.0% (_-_) 

Currently Employed Yes 14 5.9% (2.7-9.1) 13 4.8% (2.2-7.4) 17 6.9% (3.7-10.2) 57 24.7% (19.0-30.4) 145 56.7% (50.3-63.1) 2 1.0% (0.0-2.4) 248 48.6% (44.0-53.3) 

No 

32 

12.3 

% (8.1-16.5) 22 8.4% (4.9-11.8) 40 15.6% (10.9-20.3) 62 23.3% (17.9-28.7) 96 39.7% (32.9-46.4) 2 0.8% (0.0-1.8) 254 51.4% (46.7-56.0) 

Total 46 9.2% (6.5-11.8) 35 6.6% (4.4-8.8) 57 11.4% (8.5-14.3) 119 24.0% (20.1-27.9) 241 47.9% (43.3-52.6) 4 0.9% (0.0-1.7) 502 100.0% (_-_)

87 



Table Q3: How dissatisfied or satisfied are you with the amount of choice you have between providers of vocational rehabilitation services? 

Q3 






Gender Male 37 14.3% (9.9-18.7) 26 9.5% (5.9-13.1) 32 12.5% (8.3-16.6) 50 19.5% (14.5-24.5) 105 43.0% (36.3-49.8) 4 1.2% (0.0-2.4) 254 48.7% (44.1-53.3) 

Female 26 10.3% (6.4-14.2) 23 9.3% (5.5-13.1) 42 16.2% (11.5-20.8) 68 25.6% (20.1-31.1) 101 37.5% (31.4-43.6) 2 1.1% (0.0-2.9) 262 51.3% (46.7-55.9) 

Total 63 12.2% (9.3-15.2) 49 9.4% (6.8-12.0) 74 14.4% (11.2-17.5) 118 22.6% (18.9-26.4) 206 40.2% (35.6-44.8) 6 1.2% (0.1-2.2) 516 100.0% (_-_) 

Age

88 



Table Q3: How dissatisfied or satisfied are you with the amount of choice you have between providers of vocational rehabilitation services? 

Q3 


technology 







Yes 32 10.0% (6.6-13.4) 29 9.6% (6.1-13.1) 41 13.3% (9.3-17.2) 75 23.7% (18.7-28.7) 127 41.5% (35.5-47.6) 6 2.0% (0.2-3.8) 310 59.0% (54.5-63.5) 

No 31 15.5% (10.3-20.7) 20 9.2% (5.2-13.2) 33 15.9% (10.8-21.1) 43 21.0% (15.3-26.8) 79 38.3% (31.5-45.2) 0 . (.-.) 206 41.0% (36.5-45.5) 

Total 63 12.2% (9.3-15.2) 49 9.4% (6.8-12.0) 74 14.4% (11.2-17.5) 118 22.6% (18.9-26.4) 206 40.2% (35.6-44.8) 6 1.2% (0.1-2.2) 516 100.0% (_-_) 

Yes 16 6.7% (3.4-10.0) 22 9.8% (5.8-13.8) 29 13.3% (8.6-18.0) 48 21.1% (15.5-26.7) 101 48.5% (41.2-55.8) 2 0.7% (0.0-1.6) 218 44.9% (40.2-49.6) 

No 45 16.8% (12.2-21.4) 24 8.7% (5.2-12.2) 45 16.0% (11.6-20.4) 65 22.8% (17.8-27.8) 102 34.4% (28.8-40.1) 3 1.3% (0.0-3.0) 284 55.1% (50.4-59.8) 

Total 61 12.3% (9.3-15.3) 46 9.2% (6.5-11.8) 74 14.8% (11.6-18.0) 113 22.0% (18.3-25.8) 203 40.7% (36.1-45.4) 5 1.0% (0.0-2.0) 502 100.0% (_-_) 


No 43 17.4% (12.5-22.4) 36 13.4% (9.2-17.7) 42 16.3% (11.6-21.1) 51 18.9% (14.0-23.8) 81 33.6% (26.9-40.3) 1 0.2% (0.0-0.7) 254 51.4% (46.7-56.0) 

Total 61 12.3% (9.3-15.3) 47 9.3% (6.7-12.0) 74 14.8% (11.6-18.0) 114 22.0% (18.3-25.7) 202 40.7% (36.0-45.3) 4 0.9% (0.0-1.9) 502 100.0% (_-_)

89 



Table Q4: How dissatisfied or satisfied are you with the ability of the Vocational Rehabilitation Program to help you get or keep a job? 

Q4 


Gender Male 

Female 

Total 

Age

90 



Table Q4: How dissatisfied or satisfied are you with the ability of the Vocational Rehabilitation Program to help you get or keep a job? 


counselor-based 

assessment 


community-based 

assessment 

Q4 


assistive technology 



Yes 

No 

Total 

Yes 

No 

Total 

Yes 

No 

Total 

Yes 

No 

Total 

Currently Employed Yes 

No 

Total 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % 

33 11.3% (7.5-15.0) 21 7.3% (4.2-10.4) 37 13.2% (9.0-17.3) 52 17.8% (13.2-22.4) 136 48.5% 

47 23.8% (17.6-30.0) 14 7.0% (3.4-10.7) 27 13.8% (8.7-18.8) 38 18.1% (12.7-23.4) 72 32.7% 

84 16.5% (13.1-19.9) 36 7.3% (4.9-9.6) 69 13.8% (10.7-17.0) 92 17.6% (14.2-21.1) 214 41.6% 

23 15.0% (9.1-20.8) 9 6.4% (2.2-10.6) 13 9.1% (4.0-14.2) 23 15.7% (9.5-22.0) 75 53.2% 

60 17.5% (13.3-21.7) 26 7.6% (4.7-10.4) 55 16.1% (12.1-20.1) 68 18.9% (14.7-23.1) 132 35.7% 

83 16.7% (13.3-20.1) 35 7.2% (4.8-9.6) 68 13.9% (10.7-17.1) 91 17.9% (14.4-21.4) 207 41.2% 

39 12.2% (8.4-16.0) 21 6.8% (3.9-9.8) 39 12.6% (8.7-16.4) 61 19.5% (14.9-24.2) 137 44.9% 

45 22.3% (16.4-28.2) 15 7.7% (3.8-11.5) 31 15.7% (10.4-21.1) 31 14.5% (9.7-19.4) 80 37.8% 

84 16.4% (13.0-19.7) 36 7.2% (4.9-9.5) 70 13.9% (10.7-17.0) 92 17.5% (14.1-20.9) 217 42.0% 

24 10.9% (6.6-15.1) 14 6.3% (3.0-9.6) 27 12.8% (7.9-17.6) 44 19.8% (14.2-25.3) 104 48.2% 

58 21.0% (16.0-26.1) 22 8.3% (4.9-11.7) 40 14.6% (10.3-18.9) 45 15.4% (11.1-19.7) 107 36.6% 

82 16.5% (13.1-19.9) 36 7.4% (5.0-9.8) 67 13.8% (10.6-17.0) 89 17.4% (13.9-20.8) 211 41.8% 

23 9.4% (5.5-13.2) 9 4.0% (1.4-6.6) 23 9.8% (5.9-13.7) 40 16.4% (11.6-21.1) 147 58.2% 

59 23.3% (17.8-28.8) 27 10.6% (6.7-14.6) 45 17.9% (12.9-22.9) 48 17.4% (12.7-22.1) 65 26.8% 

82 16.5% (13.1-19.9) 36 7.4% (5.0-9.8) 68 13.9% (10.7-17.1) 88 16.9% (13.6-20.3) 212 42.1% 

C.I.(95 

%) N % C.I.(95%) N % C.I.(95%) 

(42.2- 

54.8) 5 1.9% (0.2-3.7) 284 57.0% (52.4-61.5) 

(26.2- 

39.2) 11 4.7% (1.9-7.5) 209 39.4% (34.9-43.8) 

(37.0- 

46.2) 17 3.1% (1.6-4.7) 512 100.0% (_-_) 

(44.1- 

62.2) 1 0.6% (0.0-1.8) 144 31.4% (26.8-36.0) 

(30.6- 

40.8) 15 4.2% (2.1-6.3) 356 68.6% (64.0-73.2) 

(36.6- 

45.9) 16 3.1% (1.5-4.6) 500 100.0% (_-_) 

(38.9- 

51.0) 13 3.9% (1.7-6.0) 310 59.0% (54.5-63.5) 

(31.0- 

44.5) 4 2.0% (0.0-4.0) 206 41.0% (36.5-45.5) 

(37.4- 

46.6) 17 3.1% (1.6-4.6) 516 100.0% (_-_) 

(40.9- 

55.4) 5 2.2% (0.2-4.1) 218 44.9% (40.2-49.6) 

(30.8- 

42.4) 12 4.1% (1.7-6.4) 284 55.1% (50.4-59.8) 

(37.1- 

46.4) 17 3.2% (1.7-4.7) 502 100.0% (_-_) 

(51.9- 

64.6) 6 2.2% (0.4-4.1) 248 48.6% (44.0-53.3) 

(20.3- 

33.3) 10 3.9% (1.5-6.4) 254 51.4% (46.7-56.0) 

(37.5- 

46.7) 16 3.1% (1.6-4.6) 502 100.0% (_-_)

Table Q5a: My counselor was understanding of my needs. 

Q5a 

Strongly Disagree Somewhat Disagree 

91 



Neither Agree Nor 

Disagree Somewhat Agree Strongly Agree Total 


Overall Total Total 40 7.6% (5.3-9.9) 35 6.7% (4.5-8.9) 43 8.1% (5.7-10.5) 84 17.1% (13.6-20.5) 314 60.6% (56.1-65.0) 516 100.0% (_-_) 

Gender Male 21 8.0% (4.7-11.4) 14 5.1% (2.4-7.7) 21 8.1% (4.7-11.5) 40 15.4% (10.9-20.0) 158 63.4% (57.2-69.6) 254 48.7% (44.1-53.3) 

Female 19 7.1% (3.9-10.3) 21 8.3% (4.8-11.8) 22 8.1% (4.7-11.5) 44 18.6% (13.4-23.8) 156 57.9% (51.6-64.2) 262 51.3% (46.7-55.9) 

Total 40 7.6% (5.3-9.9) 35 6.7% (4.5-8.9) 43 8.1% (5.7-10.5) 84 17.1% (13.6-20.5) 314 60.6% (56.1-65.0) 516 100.0% (_-_) 

Age

92 




No 27 10.1% (6.4-13.8) 20 7.0% (4.0-10.1) 28 9.4% (6.0-12.9) 48 17.7% (13.0-22.4) 161 55.7% (49.7-61.7) 284 55.1% (50.4-59.8) 

Total 38 7.5% (5.1-9.8) 32 6.2% (4.1-8.4) 42 8.2% (5.7-10.6) 83 17.3% (13.7-20.8) 307 60.8% (56.3-65.4) 502 100.0% (_-_) 


No 28 10.9% (7.0-14.9) 22 8.4% (4.9-11.8) 25 9.4% (5.7-13.0) 49 19.7% (14.5-24.9) 130 51.7% (45.0-58.3) 254 51.4% (46.7-56.0) 

Total 38 7.5% (5.1-9.8) 33 6.4% (4.2-8.6) 43 8.3% (5.9-10.8) 82 16.9% (13.4-20.3) 306 60.9% (56.4-65.4) 502 100.0% (_-_)

Table Q5b: My counselor was easy for me to contact. 

Q5b 


93 




Disagree Somewhat Agree Strongly Agree Don't Know/Refused Total 



Gender Male 25 9.9% (6.1-13.7) 15 5.7% (2.8-8.6) 19 6.9% (3.8-10.0) 54 20.9% (15.7-26.0) 140 56.2% (49.7-62.8) 1 0.4% (0.0-1.2) 254 48.8% (44.2-53.4) 

Female 18 7.6% (4.1-11.1) 20 6.0% (3.4-8.7) 28 11.2% (7.2-15.3) 61 24.4% (18.9-29.9) 132 49.4% (43.1-55.8) 2 1.3% (0.0-3.2) 261 51.2% (46.6-55.8) 

Total 43 8.7% (6.1-11.3) 35 5.9% (3.9-7.8) 47 9.1% (6.5-11.7) 115 22.7% (18.9-26.5) 272 52.8% (48.2-57.3) 3 0.9% (0.0-1.9) 515 100.0% (_-_) 

Age

Table Q5b: My counselor was easy for me to contact. 

Q5b 

Ever received any transportation 

services 


94 






Yes 14 6.0% (2.9-9.1) 15 6.0% (2.9-9.1) 16 7.5% (3.9-11.1) 44 19.8% (14.3-25.3) 128 60.3% (53.4-67.2) 1 0.4% (0.0-1.3) 218 44.9% (40.2-49.6) 

No 28 11.1% (7.1-15.0) 19 5.6% (3.1-8.2) 28 9.9% (6.3-13.5) 68 24.9% (19.6-30.2) 139 47.3% (41.3-53.3) 2 1.2% (0.0-3.0) 284 55.1% (50.4-59.8) 

Total 42 8.8% (6.2-11.4) 34 5.8% (3.8-7.8) 44 8.8% (6.2-11.4) 112 22.6% (18.8-26.4) 267 53.1% (48.5-57.8) 3 0.9% (0.0-1.9) 502 100.0% (_-_) 


No 28 12.2% (7.8-16.5) 23 7.9% (4.6-11.2) 28 10.9% (6.9-14.9) 56 21.7% (16.5-27.0) 118 46.9% (40.2-53.7) 1 0.4% (0.0-1.1) 254 51.4% (46.7-56.0) 

Total 42 8.8% (6.2-11.4) 34 5.8% (3.8-7.8) 45 9.0% (6.4-11.5) 111 22.6% (18.7-26.4) 267 53.0% (48.3-57.6) 3 0.9% (0.0-1.9) 502 100.0% (_-_)

Table Q5c: I was satisfied with the way my counselor treated me. 

Q5c 


95 







Gender Male 24 9.0% (5.5-12.6) 9 3.2% (1.1-5.3) 15 5.3% (2.6-8.1) 35 14.2% (9.8-18.7) 171 68.2% (62.3-74.2) 0 . (.-.) 254 48.8% (44.2-53.4) 

Female 20 7.7% (4.4-11.1) 11 4.0% (1.6-6.4) 16 5.6% (2.8-8.4) 47 19.9% (14.6-25.2) 166 61.9% (55.7-68.1) 1 0.9% (0.0-2.5) 261 51.2% (46.6-55.8) 

Total 44 8.4% (5.9-10.8) 20 3.6% (2.0-5.2) 31 5.5% (3.5-7.4) 82 17.1% (13.6-20.6) 337 65.0% (60.6-69.3) 1 0.4% (0.0-1.3) 515 100.0% (_-_) 

Age

Table Q5c: I was satisfied with the way my counselor treated me. 

Q5c 


services 


96 






Yes 13 5.5% (2.5-8.5) 5 2.0% (0.2-3.8) 11 4.3% (1.7-6.8) 37 18.1% (12.7-23.6) 152 70.1% (63.7-76.5) 0 . (.-.) 218 44.9% (40.2-49.6) 

No 30 10.8% (7.1-14.6) 15 5.1% (2.5-7.7) 17 5.9% (3.1-8.8) 43 16.2% (11.7-20.8) 178 61.1% (55.2-67.0) 1 0.8% (0.0-2.4) 284 55.1% (50.4-59.8) 

Total 43 8.4% (5.9-10.9) 20 3.7% (2.1-5.3) 28 5.2% (3.2-7.1) 80 17.1% (13.6-20.6) 330 65.1% (60.7-69.5) 1 0.4% (0.0-1.3) 502 100.0% (_-_) 


No 30 12.0% (7.9-16.2) 12 4.4% (1.9-6.9) 24 8.5% (5.0-11.9) 50 20.8% (15.5-26.1) 138 54.3% (47.7-60.9) 0 . (.-.) 254 51.4% (46.7-56.0) 

Total 43 8.4% (6.0-10.9) 20 3.7% (2.1-5.4) 30 5.5% (3.5-7.5) 79 16.7% (13.2-20.1) 329 65.2% (60.8-69.6) 1 0.4% (0.0-1.3) 502 100.0% (_-_)

Table Q5d: I was satisfied with the way other Vocational Rehabilitation staff, besides my counselor, treated me. 

Q5d 


97 







Gender Male 15 6.0% (3.0-8.9) 10 3.6% (1.4-5.9) 27 10.3% (6.5-14.1) 46 18.8% (13.7-23.8) 149 59.3% (52.9-65.8) 6 2.0% (0.3-3.6) 253 48.8% (44.1-53.4) 

Female 8 3.3% (0.8-5.8) 11 3.9% (1.5-6.2) 31 11.9% (7.9-16.0) 73 28.7% (22.9-34.5) 135 51.3% (45.0-57.7) 3 0.9% (0.0-1.8) 261 51.2% (46.6-55.9) 

Total 23 4.6% (2.7-6.5) 21 3.8% (2.1-5.4) 58 11.1% (8.4-13.9) 119 23.9% (20.0-27.8) 284 55.2% (50.7-59.8) 9 1.4% (0.4-2.3) 514 100.0% (_-_) 

Age

Table Q5d: I was satisfied with the way other Vocational Rehabilitation staff, besides my counselor, treated me. 

Q5d 


services 


98 






Yes 4 1.7% (0.0-3.3) 6 2.4% (0.4-4.4) 20 9.5% (5.4-13.5) 49 22.8% (16.9-28.7) 135 62.6% (55.7-69.4) 3 1.1% (0.0-2.5) 217 44.8% (40.1-49.5) 

No 18 6.9% (3.7-10.1) 14 4.8% (2.3-7.3) 34 11.9% (8.0-15.7) 69 25.5% (20.1-30.9) 143 49.3% (43.3-55.4) 6 1.7% (0.3-3.0) 284 55.2% (50.5-59.9) 

Total 22 4.5% (2.6-6.5) 20 3.7% (2.1-5.3) 54 10.8% (8.0-13.6) 118 24.3% (20.3-28.2) 278 55.3% (50.6-59.9) 9 1.4% (0.5-2.4) 501 100.0% (_-_) 


No 12 4.9% (2.0-7.8) 15 5.6% (2.8-8.5) 36 13.9% (9.5-18.3) 65 25.2% (19.6-30.8) 120 48.8% (42.1-55.5) 5 1.5% (0.1-2.9) 253 51.3% (46.6-55.9) 

Total 22 4.6% (2.6-6.5) 20 3.7% (2.1-5.4) 56 11.1% (8.3-13.9) 117 23.9% (20.0-27.8) 277 55.3% (50.7-59.9) 9 1.4% (0.5-2.4) 501 100.0% (_-_)

Table Q5e: I was satisfied with the amount of access I had to my counselor. 

Q5e 


99 







Gender Male 23 8.5% (5.1-11.9) 13 4.9% (2.2-7.5) 28 10.4% (6.6-14.2) 54 21.6% (16.3-26.8) 136 54.7% (48.1-61.3) 254 48.8% (44.2-53.4) 

Female 20 8.5% (4.8-12.2) 15 4.8% (2.3-7.4) 32 11.7% (7.8-15.7) 57 23.3% (17.9-28.8) 137 51.6% (45.2-57.9) 261 51.2% (46.6-55.8) 

Total 43 8.5% (6.0-11.0) 28 4.9% (3.0-6.7) 60 11.1% (8.3-13.8) 111 22.5% (18.7-26.3) 273 53.1% (48.5-57.7) 515 100.0% (_-_) 

Age

Table Q5e: I was satisfied with the amount of access I had to my counselor. 

Q5e 


100 







No 29 11.0% (7.1-15.0) 19 6.1% (3.3-8.8) 33 11.4% (7.6-15.2) 68 25.0% (19.7-30.3) 135 46.5% (40.5-52.5) 284 55.1% (50.4-59.8) 

Total 43 8.7% (6.1-11.3) 26 4.7% (2.9-6.5) 57 10.9% (8.1-13.7) 109 22.6% (18.7-26.4) 267 53.1% (48.5-57.8) 502 100.0% (_-_) 


No 31 12.6% (8.2-17.0) 18 6.6% (3.5-9.6) 36 13.2% (9.0-17.4) 56 22.3% (17.0-27.7) 113 45.3% (38.6-52.1) 254 51.4% (46.7-56.0) 

Total 43 8.7% (6.1-11.3) 26 4.7% (2.9-6.5) 58 11.0% (8.3-13.8) 107 22.1% (18.3-25.9) 268 53.4% (48.8-58.1) 502 100.0% (_-_)

Table Q5f: My counselor treated me with respect during the vocational rehabilitation process. 

Q5f 


101 







Gender Male 13 5.2% (2.4-8.0) 11 3.7% (1.5-5.8) 17 6.5% (3.4-9.6) 32 12.6% (8.4-16.8) 180 71.6% (65.9-77.4) 1 0.4% (0.0-1.2) 254 48.9% (44.3-53.5) 

Female 11 4.6% (1.9-7.4) 8 3.0% (0.9-5.1) 17 6.4% (3.4-9.5) 41 16.4% (11.6-21.3) 183 69.5% (63.6-75.4) 0 . (.-.) 260 51.1% (46.5-55.7) 

Total 24 4.9% (2.9-6.9) 19 3.3% (1.8-4.8) 34 6.5% (4.3-8.6) 73 14.6% (11.4-17.8) 363 70.5% (66.4-74.7) 1 0.2% (0.0-0.6) 514 100.0% (_-_) 

Age

Table Q5f: My counselor treated me with respect during the vocational rehabilitation process. 

Q5f 


services 


102 






Yes 5 2.2% (0.2-4.2) 8 3.2% (1.0-5.4) 13 5.3% (2.4-8.3) 28 12.9% (8.3-17.5) 164 76.4% (70.5-82.2) 0 . (.-.) 218 45.0% (40.3-49.7) 

No 19 7.3% (4.1-10.6) 10 3.3% (1.2-5.4) 19 7.2% (4.0-10.3) 43 15.8% (11.3-20.4) 191 66.0% (60.2-71.8) 1 0.4% (0.0-1.1) 283 55.0% (50.3-59.7) 

Total 24 5.0% (3.0-7.0) 18 3.3% (1.7-4.8) 32 6.4% (4.2-8.5) 71 14.5% (11.3-17.8) 355 70.7% (66.5-74.8) 1 0.2% (0.0-0.6) 501 100.0% (_-_) 

Currently Employed Yes 7 2.6% (0.7-4.6) 7 2.7% (0.7-4.7) 7 2.9% (0.7-5.1) 28 11.4% (7.3-15.5) 199 80.3% (75.2-85.4) 0 . (.-.) 248 48.7% (44.1-53.4) 

No 17 7.3% (3.9-10.7) 11 3.8% (1.5-6.1) 26 9.9% (6.1-13.6) 44 17.9% (12.8-22.9) 154 60.8% (54.3-67.2) 1 0.4% (0.0-1.1) 253 51.3% (46.6-55.9) 

Total 24 5.0% (3.0-7.0) 18 3.3% (1.7-4.8) 33 6.5% (4.3-8.7) 72 14.7% (11.4-18.0) 353 70.3% (66.1-74.5) 1 0.2% (0.0-0.6) 501 100.0% (_-_)

Table Q5g: I was able to choose the kind of help that I received. 

Q5g 


103 







Gender Male 32 11.8% (7.8-15.8) 15 5.6% (2.8-8.4) 29 11.6% (7.6-15.7) 40 16.0% (11.2-20.7) 131 53.2% (46.6-59.8) 6 1.8% (0.3-3.3) 253 48.7% (44.1-53.3) 

Female 28 11.5% (7.3-15.8) 20 7.2% (4.1-10.4) 28 10.7% (6.8-14.5) 57 22.0% (16.7-27.3) 125 47.3% (41.0-53.6) 3 1.3% (0.0-2.9) 261 51.3% (46.7-55.9) 

Total 60 11.7% (8.7-14.6) 35 6.4% (4.3-8.5) 57 11.1% (8.3-13.9) 97 19.1% (15.5-22.6) 256 50.1% (45.5-54.8) 9 1.6% (0.5-2.6) 514 100.0% (_-_) 

Age

Table Q5g: I was able to choose the kind of help that I received. 

Q5g 


technology 




104 






Yes 28 8.1% (5.1-11.1) 18 5.7% (3.0-8.3) 36 11.7% (8.0-15.4) 54 17.9% (13.3-22.5) 168 55.2% (49.2-61.2) 6 1.5% (0.3-2.7) 310 59.3% (54.8-63.8) 

No 32 16.8% (11.3-22.3) 17 7.5% (4.0-11.1) 21 10.4% (6.1-14.6) 43 20.8% (15.1-26.5) 88 42.8% (35.8-49.8) 3 1.7% (0.0-3.7) 204 40.7% (36.2-45.2) 

Total 60 11.7% (8.7-14.6) 35 6.4% (4.3-8.5) 57 11.1% (8.3-13.9) 97 19.1% (15.5-22.6) 256 50.1% (45.5-54.8) 9 1.6% (0.5-2.6) 514 100.0% (_-_) 

Yes 14 6.3% (2.9-9.7) 13 5.5% (2.5-8.5) 30 13.2% (8.6-17.8) 38 17.9% (12.5-23.3) 122 56.9% (49.8-64.0) 1 0.3% (0.0-0.8) 218 44.9% (40.2-49.6) 

No 44 15.9% (11.4-20.5) 20 6.9% (3.9-9.9) 26 9.7% (6.1-13.3) 58 20.3% (15.5-25.2) 128 44.5% (38.5-50.4) 8 2.7% (0.7-4.7) 284 55.1% (50.4-59.8) 

Total 58 11.6% (8.6-14.6) 33 6.2% (4.1-8.4) 56 11.3% (8.4-14.1) 96 19.2% (15.6-22.9) 250 50.0% (45.4-54.7) 9 1.6% (0.5-2.7) 502 100.0% (_-_) 


No 42 17.0% (12.0-22.0) 25 9.1% (5.5-12.6) 33 13.0% (8.7-17.3) 55 21.1% (15.9-26.3) 92 37.3% (30.6-44.0) 7 2.5% (0.5-4.5) 254 51.4% (46.7-56.0) 

Total 58 11.6% (8.7-14.6) 34 6.4% (4.3-8.6) 57 11.4% (8.6-14.3) 94 18.6% (15.1-22.2) 250 50.3% (45.7-55.0) 9 1.6% (0.5-2.7) 502 100.0% (_-_)

Table Q5h: I was satisfied overall with the services that I received. 

Q5h 


105 







Gender Male 28 10.8% (6.9-14.6) 21 7.8% (4.5-11.1) 20 7.6% (4.3-10.9) 36 14.5% (9.9-19.0) 146 59.0% (52.5-65.4) 1 0.4% (0.0-1.2) 252 48.7% (44.1-53.3) 

Female 27 10.9% (6.8-15.0) 17 6.8% (3.6-10.1) 28 10.7% (6.8-14.6) 46 17.7% (12.8-22.6) 143 53.9% (47.5-60.2) 0 . (.-.) 261 51.3% (46.7-55.9) 

Total 55 10.8% (8.0-13.6) 38 7.3% (5.0-9.6) 48 9.2% (6.6-11.7) 82 16.1% (12.8-19.5) 289 56.3% (51.8-60.9) 1 0.2% (0.0-0.6) 513 100.0% (_-_) 

Age

Table Q5h: I was satisfied overall with the services that I received. 

Q5h 


technology 


services 


106 






Yes 22 6.8% (3.9-9.6) 23 7.5% (4.4-10.5) 30 9.1% (5.9-12.4) 47 15.2% (10.9-19.4) 186 61.1% (55.3-66.9) 1 0.3% (0.0-1.0) 309 59.2% (54.7-63.7) 

No 33 16.7% (11.3-22.1) 15 7.1% (3.5-10.7) 18 9.2% (5.1-13.4) 35 17.5% (12.1-23.0) 103 49.4% (42.3-56.5) 0 . (.-.) 204 40.8% (36.3-45.3) 

Total 55 10.8% (8.0-13.6) 38 7.3% (5.0-9.6) 48 9.2% (6.6-11.7) 82 16.1% (12.8-19.5) 289 56.3% (51.8-60.9) 1 0.2% (0.0-0.6) 513 100.0% (_-_) 

Yes 14 5.9% (2.9-9.0) 14 6.3% (3.0-9.6) 20 8.5% (4.8-12.2) 36 16.4% (11.2-21.6) 134 62.9% (56.1-69.8) 0 . (.-.) 218 44.9% (40.3-49.6) 

No 40 15.0% (10.6-19.5) 22 7.8% (4.6-11.0) 26 9.6% (6.0-13.2) 45 16.1% (11.7-20.6) 149 51.1% (45.0-57.1) 1 0.4% (0.0-1.1) 283 55.1% (50.4-59.7) 

Total 54 10.9% (8.1-13.8) 36 7.1% (4.8-9.5) 46 9.1% (6.5-11.7) 81 16.2% (12.9-19.6) 283 56.4% (51.8-61.0) 1 0.2% (0.0-0.6) 501 100.0% (_-_) 

Currently Employed Yes 16 6.3% (3.2-9.3) 10 4.0% (1.5-6.4) 15 5.9% (2.9-8.8) 35 14.5% (9.9-19.1) 172 69.4% (63.5-75.3) 0 . (.-.) 248 48.7% (44.0-53.3) 

No 38 15.4% (10.7-20.1) 27 10.5% (6.6-14.4) 32 12.4% (8.2-16.6) 45 17.1% (12.3-21.9) 110 44.2% (37.4-51.0) 1 0.4% (0.0-1.1) 253 51.3% (46.7-56.0) 

Total 54 11.0% (8.1-13.8) 37 7.3% (5.0-9.7) 47 9.2% (6.6-11.8) 80 15.8% (12.5-19.1) 282 56.5% (51.9-61.0) 1 0.2% (0.0-0.6) 501 100.0% (_-_)

Table Q5i: I would recommend Nevada’s Vocational Rehabilitation services to others if they needed the services. 

Q5i 


107 







Gender Male 22 8.1% (4.8-11.5) 9 3.3% (1.1-5.5) 15 5.6% (2.8-8.4) 23 8.5% (5.1-12.0) 183 74.0% (68.5-79.5) 1 0.4% (0.0-1.2) 253 48.8% (44.2-53.4) 

Female 29 11.9% (7.7-16.2) 9 3.6% (1.2-5.9) 16 5.7% (2.9-8.5) 30 12.0% (7.7-16.2) 175 66.6% (60.5-72.6) 1 0.3% (0.0-0.8) 260 51.2% (46.6-55.8) 

Total 51 10.1% (7.3-12.8) 18 3.5% (1.9-5.1) 31 5.6% (3.6-7.7) 53 10.3% (7.5-13.1) 358 70.2% (66.1-74.4) 2 0.3% (0.0-0.8) 513 100.0% (_-_) 

Age

Table Q5i: I would recommend Nevada’s Vocational Rehabilitation services to others if they needed the services. 

Q5i 


services 


108 






Yes 15 6.8% (3.4-10.1) 4 1.8% (0.0-3.5) 12 5.0% (2.1-7.8) 22 9.7% (5.6-13.8) 165 76.8% (71.0-82.6) 0 . (.-.) 218 44.9% (40.2-49.6) 

No 36 13.2% (9.0-17.4) 12 4.3% (1.9-6.8) 17 6.0% (3.1-8.8) 31 11.2% (7.3-15.0) 186 64.8% (59.0-70.6) 2 0.6% (0.0-1.5) 284 55.1% (50.4-59.8) 

Total 51 10.3% (7.5-13.1) 16 3.2% (1.6-4.7) 29 5.5% (3.5-7.5) 53 10.5% (7.7-13.3) 351 70.2% (66.0-74.4) 2 0.3% (0.0-0.8) 502 100.0% (_-_) 


No 34 13.8% (9.3-18.4) 11 4.1% (1.6-6.6) 24 8.6% (5.2-12.1) 26 9.4% (5.8-12.9) 158 63.7% (57.4-69.9) 1 0.4% (0.0-1.1) 254 51.4% (46.7-56.0) 

Total 51 10.3% (7.5-13.1) 17 3.3% (1.7-5.0) 30 5.6% (3.6-7.7) 52 10.1% (7.4-12.8) 350 70.3% (66.1-74.4) 2 0.3% (0.0-0.8) 502 100.0% (_-_)

109 



Table Q6a: Have you ever received any counselor-based assessment services from the vocational rehabilitation program? 

Q6a 

Yes No Don't Know/Refused Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Overall Total Total 284 57.0% (52.4-61.5) 209 39.4% (34.9-43.8) 19 3.7% (2.0-5.3) 512 100.0% (_-_) 

Gender Male 141 58.2% (51.8-64.7) 104 38.8% (32.5-45.1) 8 3.0% (0.9-5.1) 253 48.9% (44.3-53.5) 

Female 143 55.7% (49.4-62.1) 105 40.0% (33.7-46.2) 11 4.3% (1.7-6.9) 259 51.1% (46.5-55.7) 

Total 284 57.0% (52.4-61.5) 209 39.4% (34.9-43.8) 19 3.7% (2.0-5.3) 512 100.0% (_-_) 

Age

110 



Table Q6a: Have you ever received any counselor-based assessment services from the vocational rehabilitation program? 

Q6a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Ever received any transportation services Yes 151 69.8% (63.4-76.2) 57 25.7% (19.6-31.8) 10 4.5% (1.7-7.2) 218 44.9% (40.2-49.6) 

No 129 47.0% (41.0-53.1) 147 50.2% (44.2-56.2) 8 2.8% (0.7-4.8) 284 55.1% (50.4-59.8) 

Total 280 57.2% (52.7-61.8) 204 39.2% (34.7-43.7) 18 3.5% (1.9-5.2) 502 100.0% (_-_) 

Currently Employed Yes 151 62.1% (55.9-68.4) 92 35.6% (29.4-41.7) 5 2.3% (0.3-4.3) 248 48.6% (44.0-53.3) 

No 129 52.4% (45.8-59.1) 111 42.5% (35.9-49.0) 14 5.1% (2.4-7.8) 254 51.4% (46.7-56.0) 

Total 280 57.2% (52.6-61.7) 203 39.1% (34.6-43.6) 19 3.7% (2.0-5.5) 502 100.0% (_-_)

Table Q6b: How would you rate the quality of those counselor-based assessment services? 

Q6b 


Gender Male 

Age

Table Q6b: How would you rate the quality of those counselor-based assessment services? 

Q6b 

112 



Poor Fair Good Excellent Don't Know/Refused Total 


Ever received any assistive technology Yes 7 4.0% (0.8-7.2) 22 10.9% (6.4-15.5) 74 43.1% (34.9-51.3) 80 41.1% (33.4-48.7) 2 0.9% (0.0-2.2) 185 65.2% (59.3-71.1) 

No 8 7.4% (2.3-12.4) 12 12.2% (5.6-18.8) 36 37.8% (27.9-47.8) 41 42.5% (32.4-52.7) 0 . (.-.) 97 34.8% (28.9-40.7) 

Total 15 5.2% (2.4-7.9) 34 11.4% (7.6-15.1) 110 41.3% (34.9-47.7) 121 41.6% (35.5-47.7) 2 0.6% (0.0-1.4) 282 100.0% (_-_) 


No 7 5.1% (1.3-8.8) 23 16.6% (10.2-23.1) 44 36.5% (27.8-45.3) 55 41.8% (33.0-50.5) 0 . (.-.) 129 45.5% (39.2-51.8) 

Total 14 4.9% (2.2-7.6) 34 11.5% (7.7-15.3) 110 41.7% (35.2-48.1) 120 41.6% (35.5-47.8) 1 0.3% (0.0-0.8) 279 100.0% (_-_) 

Currently Employed Yes 4 2.5% (0.1-5.0) 16 10.9% (5.7-16.1) 60 41.3% (33.1-49.5) 70 45.3% (37.1-53.6) 0 . (.-.) 150 52.6% (46.3-59.0) 

No 10 6.6% (2.5-10.7) 18 12.3% (6.7-17.9) 50 42.5% (32.5-52.5) 50 38.1% (28.9-47.2) 1 0.5% (0.0-1.6) 129 47.4% (41.0-53.7) 

Total 14 4.5% (2.1-6.8) 34 11.5% (7.7-15.3) 110 41.9% (35.4-48.3) 120 41.9% (35.7-48.1) 1 0.3% (0.0-0.8) 279 100.0% (_-_)

113 



Table Q7a: Have you ever received any community-based assessment services from the vocational rehabilitation program? 

Q7a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 62 26.7% (20.2-33.3) 185 71.2% (64.6-77.8) 5 2.1% (0.2-3.9) 252 48.9% (44.3-53.5) 

Female 82 34.7% (28.5-40.9) 171 63.5% (57.2-69.7) 5 1.9% (0.2-3.5) 258 51.1% (46.5-55.7) 

Total 144 30.8% (26.3-35.3) 356 67.2% (62.7-71.8) 10 2.0% (0.7-3.2) 510 100.0% (_-_) 

Age

114 



No 64 23.9% (18.7-29.2) 217 75.1% (69.8-80.4) 3 1.0% (0.0-2.1) 284 55.1% (50.4-59.8) 

Total 142 30.9% (26.4-35.4) 350 67.1% (62.5-71.7) 10 2.0% (0.7-3.2) 502 100.0% (_-_) 


No 73 31.5% (24.8-38.2) 174 65.8% (59.0-72.5) 7 2.7% (0.7-4.7) 254 51.4% (46.7-56.0) 

Total 142 30.7% (26.1-35.2) 350 67.4% (62.8-71.9) 10 2.0% (0.7-3.2) 502 100.0% (_-_)

Table Q7b: How would you rate the quality of those community-based assessment services? 

Q7b 

115 



Poor Fair Good Excellent Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Overall Total Total 10 7.5% (2.7-12.2) 20 13.5% (7.7-19.2) 44 29.3% (21.4-37.3) 71 49.7% (40.5-58.9) 145 100.0% (_-_) 

Gender Male 6 9.2% (1.9-16.6) 6 8.9% (1.8-16.1) 19 27.8% (15.8-39.8) 31 54.0% (39.3-68.8) 62 42.2% (32.9-51.4) 

Female 4 6.2% (0.0-12.4) 14 16.8% (8.5-25.1) 25 30.5% (20.0-40.9) 40 46.6% (35.3-57.8) 83 57.8% (48.6-67.1) 

Total 10 7.5% (2.7-12.2) 20 13.5% (7.7-19.2) 44 29.3% (21.4-37.3) 71 49.7% (40.5-58.9) 145 100.0% (_-_) 

Age

Table Q7b: How would you rate the quality of those community-based assessment services? 

Q7b 

116 





Ever received any community-based assessment Yes 10 7.5% (2.8-12.3) 20 13.6% (7.8-19.3) 43 28.9% (21.0-36.8) 71 50.0% (40.8-59.2) 144 99.4% (98.1-100.0) 

No 0 . (.-.) 0 . (.-.) 1 100.0% (100.0-100.0) 0 . (.-.) 1 0.6% (0.0-1.9) 

Total 10 7.5% (2.7-12.2) 20 13.5% (7.7-19.2) 44 29.3% (21.4-37.3) 71 49.7% (40.5-58.9) 145 100.0% (_-_) 

Ever received any assistive technology Yes 5 6.9% (0.9-12.9) 7 9.4% (2.4-16.4) 19 27.5% (15.6-39.3) 36 56.2% (42.3-70.1) 67 47.8% (38.5-57.0) 

No 5 8.0% (0.8-15.2) 13 17.2% (8.5-25.9) 25 31.0% (20.5-41.6) 35 43.8% (32.4-55.2) 78 52.2% (43.0-61.5) 

Total 10 7.5% (2.7-12.2) 20 13.5% (7.7-19.2) 44 29.3% (21.4-37.3) 71 49.7% (40.5-58.9) 145 100.0% (_-_) 

Ever received any transportation services Yes 3 5.0% (0.0-10.8) 11 13.0% (5.4-20.5) 23 26.2% (16.0-36.3) 42 55.9% (43.4-68.5) 79 57.6% (48.7-66.5) 

No 7 11.1% (3.2-19.0) 8 13.3% (4.5-22.1) 20 32.9% (20.6-45.3) 29 42.6% (30.1-55.1) 64 42.4% (33.5-51.3) 

Total 10 7.6% (2.8-12.4) 19 13.1% (7.4-18.8) 43 29.0% (21.1-37.0) 71 50.3% (41.1-59.5) 143 100.0% (_-_) 

Currently Employed Yes 4 5.4% (0.2-10.6) 6 8.8% (1.9-15.8) 24 35.9% (24.0-47.9) 35 49.9% (37.6-62.2) 69 46.8% (37.7-56.0) 

No 6 9.6% (1.8-17.5) 14 18.1% (8.9-27.3) 19 23.3% (13.1-33.4) 35 48.9% (35.3-62.6) 74 53.2% (44.0-62.3) 

Total 10 7.6% (2.8-12.5) 20 13.8% (7.9-19.6) 43 29.2% (21.2-37.2) 70 49.4% (40.1-58.6) 143 100.0% (_-_)

Table Q8a: Have you ever received any assistive technology services? 

Q8a 

117 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Overall Total Total 310 59.0% (54.5-63.5) 206 41.0% (36.5-45.5) 516 100.0% (_-_) 

Gender Male 155 61.0% (54.6-67.4) 99 39.0% (32.6-45.4) 254 48.7% (44.1-53.3) 

Female 155 57.0% (50.7-63.3) 107 43.0% (36.7-49.3) 262 51.3% (46.7-55.9) 

Total 310 59.0% (54.5-63.5) 206 41.0% (36.5-45.5) 516 100.0% (_-_) 

Age

118 



Ever received any transportation services Yes 145 65.2% (58.4-72.0) 73 34.8% (28.0-41.6) 218 44.9% (40.2-49.6) 

No 161 55.8% (49.8-61.8) 123 44.2% (38.2-50.2) 284 55.1% (50.4-59.8) 

Total 306 60.0% (55.5-64.5) 196 40.0% (35.5-44.5) 502 100.0% (_-_) 

Currently Employed Yes 163 65.2% (59.1-71.4) 85 34.8% (28.6-40.9) 248 48.6% (44.0-53.3) 

No 141 54.2% (47.6-60.9) 113 45.8% (39.1-52.4) 254 51.4% (46.7-56.0) 

Total 304 59.6% (55.0-64.1) 198 40.4% (35.9-45.0) 502 100.0% (_-_)

Table Q8aa: Have you ever received any devices to help with your hearing? 

Q8aa 

119 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 33 13.1% (8.7-17.4) 218 86.4% (82.0-90.8) 1 0.5% (0.0-1.5) 252 49.0% (44.4-53.6) 

Female 50 16.9% (12.3-21.4) 207 83.1% (78.6-87.7) 0 . (.-.) 257 51.0% (46.4-55.6) 

Total 83 15.0% (11.9-18.1) 425 84.7% (81.6-87.9) 1 0.2% (0.0-0.7) 509 100.0% (_-_) 

Age

Table Q8aa: Have you ever received any devices to help with your hearing? 

Q8aa 

120 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Ever received any assistive technology Yes 83 25.2% (20.1-30.2) 225 74.4% (69.4-79.5) 1 0.4% (0.0-1.2) 309 59.7% (55.2-64.2) 

No 0 . (.-.) 200 100.0% (100.0-100.0) 0 . (.-.) 200 40.3% (35.8-44.8) 

Total 83 15.0% (11.9-18.1) 425 84.7% (81.6-87.9) 1 0.2% (0.0-0.7) 509 100.0% (_-_) 


No 54 17.9% (13.3-22.5) 230 82.1% (77.5-86.7) 0 . (.-.) 284 55.3% (50.6-59.9) 

Total 83 15.2% (12.1-18.4) 417 84.5% (81.3-87.7) 1 0.2% (0.0-0.7) 501 100.0% (_-_) 


No 27 9.4% (5.8-12.9) 226 90.6% (87.1-94.2) 0 . (.-.) 253 51.2% (46.6-55.9) 

Total 82 15.2% (12.0-18.4) 418 84.6% (81.4-87.8) 1 0.2% (0.0-0.7) 501 100.0% (_-_)

Table Q8ab: Have you ever received any devices to help with your vision? 

Q8ab 

121 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 86 34.1% (27.4-40.8) 166 65.9% (59.2-72.6) 252 48.9% (44.3-53.5) 

Female 92 35.9% (29.8-42.0) 166 64.1% (58.0-70.2) 258 51.1% (46.5-55.7) 

Total 178 35.0% (30.5-39.5) 332 65.0% (60.5-69.5) 510 100.0% (_-_) 

Age

Table Q8ab: Have you ever received any devices to help with your vision? 

Q8ab 

122 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Ever received any community-based assessment Yes 37 28.5% (19.2-37.7) 107 71.5% (62.3-80.8) 144 31.4% (26.8-36.0) 

No 135 37.3% (32.1-42.5) 221 62.7% (57.5-67.9) 356 68.6% (64.0-73.2) 

Total 172 34.5% (30.0-39.1) 328 65.5% (60.9-70.0) 500 100.0% (_-_) 

Ever received any assistive technology Yes 178 58.6% (52.7-64.5) 132 41.4% (35.5-47.3) 310 59.8% (55.3-64.3) 

No 0 . (.-.) 200 100.0% (100.0-100.0) 200 40.2% (35.7-44.7) 

Total 178 35.0% (30.5-39.5) 332 65.0% (60.5-69.5) 510 100.0% (_-_) 


No 93 33.3% (27.6-39.1) 191 66.7% (60.9-72.4) 284 55.1% (50.4-59.8) 

Total 176 35.2% (30.6-39.8) 326 64.8% (60.2-69.4) 502 100.0% (_-_) 

Currently Employed Yes 86 35.4% (29.1-41.6) 162 64.6% (58.4-70.9) 248 48.6% (44.0-53.3) 

No 90 35.3% (28.6-41.9) 164 64.7% (58.1-71.4) 254 51.4% (46.7-56.0) 

Total 176 35.3% (30.7-39.9) 326 64.7% (60.1-69.3) 502 100.0% (_-_)

Table Q8ac: Have you ever received any devices to help with getting around? 

Q8ac 

123 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 60 25.8% (19.3-32.4) 191 74.2% (67.6-80.7) 0 . (.-.) 251 48.9% (44.2-53.5) 

Female 54 22.4% (16.9-27.8) 202 77.2% (71.7-82.6) 1 0.5% (0.0-1.4) 257 51.1% (46.5-55.8) 

Total 114 24.1% (19.8-28.3) 393 75.7% (71.4-80.0) 1 0.2% (0.0-0.7) 508 100.0% (_-_) 

Age

Table Q8ac: Have you ever received any devices to help with getting around? 

Q8ac 

124 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Ever received any assistive technology Yes 114 40.2% (34.1-46.4) 195 59.8% (53.6-65.9) 0 . (.-.) 309 59.8% (55.3-64.3) 

No 0 . (.-.) 198 99.4% (98.2-100.0) 1 0.6% (0.0-1.8) 199 40.2% (35.7-44.7) 

Total 114 24.1% (19.8-28.3) 393 75.7% (71.4-80.0) 1 0.2% (0.0-0.7) 508 100.0% (_-_) 


No 32 12.1% (8.0-16.2) 252 87.9% (83.8-92.0) 0 . (.-.) 284 55.3% (50.6-59.9) 

Total 112 24.0% (19.7-28.3) 388 75.7% (71.4-80.0) 1 0.2% (0.0-0.7) 501 100.0% (_-_) 


No 59 25.0% (18.5-31.5) 194 75.0% (68.5-81.5) 0 . (.-.) 253 51.2% (46.6-55.9) 

Total 111 23.6% (19.3-27.9) 389 76.1% (71.9-80.4) 1 0.2% (0.0-0.7) 501 100.0% (_-_)

125 



Table Q8ad: Have you ever received any devices to help make your home or workplace more accessible? 

Q8ad 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 40 17.5% (11.3-23.7) 210 82.0% (75.7-88.2) 1 0.5% (0.0-1.5) 251 48.9% (44.2-53.5) 

Female 24 9.0% (5.4-12.5) 233 91.0% (87.5-94.6) 0 . (.-.) 257 51.1% (46.5-55.8) 

Total 64 13.2% (9.5-16.8) 443 86.6% (83.0-90.2) 1 0.2% (0.0-0.7) 508 100.0% (_-_) 

Age

126 



Table Q8ad: Have you ever received any devices to help make your home or workplace more accessible? 

Q8ad 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 27 9.3% (5.8-12.7) 257 90.7% (87.3-94.2) 0 . (.-.) 284 55.3% (50.6-59.9) 

Total 62 13.0% (9.3-16.6) 438 86.8% (83.1-90.4) 1 0.2% (0.0-0.7) 501 100.0% (_-_) 


No 27 11.9% (6.2-17.6) 226 88.1% (82.4-93.8) 0 . (.-.) 253 51.2% (46.6-55.9) 

Total 62 13.0% (9.4-16.7) 438 86.7% (83.1-90.4) 1 0.2% (0.0-0.7) 501 100.0% (_-_)

Table Q8ae: Have you ever received any devices to help with your communication? 

Q8ae 

127 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 11 4.4% (1.8-6.9) 239 95.1% (92.4-97.9) 1 0.5% (0.0-1.5) 251 49.0% (44.3-53.6) 

Female 19 7.3% (4.0-10.7) 237 92.7% (89.3-96.0) 0 . (.-.) 256 51.0% (46.4-55.7) 

Total 30 5.9% (3.8-8.0) 476 93.9% (91.7-96.0) 1 0.2% (0.0-0.7) 507 100.0% (_-_) 

Age

Table Q8ae: Have you ever received any devices to help with your communication? 

Q8ae 

128 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 9 3.4% (1.1-5.7) 275 96.6% (94.3-98.9) 0 . (.-.) 284 55.4% (50.7-60.1) 

Total 29 5.8% (3.6-7.9) 470 94.0% (91.8-96.2) 1 0.2% (0.0-0.7) 500 100.0% (_-_) 


No 6 2.0% (0.4-3.7) 247 98.0% (96.3-99.6) 0 . (.-.) 253 51.3% (46.7-56.0) 

Total 29 5.8% (3.7-7.9) 470 94.0% (91.8-96.1) 1 0.2% (0.0-0.7) 500 100.0% (_-_)

129 



Table Q8af: Have you ever received any devices to help with something else that was not already mentioned above? 

Q8af 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 14 5.6% (2.7-8.6) 235 93.9% (90.8-96.9) 1 0.5% (0.0-1.5) 250 48.8% (44.2-53.4) 

Female 14 4.7% (2.2-7.1) 241 94.5% (91.8-97.2) 2 0.8% (0.0-2.0) 257 51.2% (46.6-55.8) 

Total 28 5.1% (3.2-7.1) 476 94.2% (92.1-96.2) 3 0.7% (0.0-1.4) 507 100.0% (_-_) 

Age

130 



Table Q8af: Have you ever received any devices to help with something else that was not already mentioned above? 

Q8af 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 14 4.7% (2.2-7.2) 270 95.3% (92.8-97.8) 0 . (.-.) 284 55.3% (50.6-59.9) 

Total 27 5.0% (3.1-6.9) 471 94.3% (92.3-96.3) 3 0.7% (0.0-1.5) 501 100.0% (_-_) 


No 11 3.8% (1.5-6.0) 241 95.8% (93.4-98.2) 1 0.4% (0.0-1.2) 253 51.2% (46.6-55.9) 

Total 27 5.0% (3.1-6.9) 471 94.3% (92.3-96.3) 3 0.7% (0.0-1.5) 501 100.0% (_-_)

Table Q8b: Overall, how would you rate the quality of those assistive technology DEVICES you received? 

Q8b 

131 






Gender Male 10 5.8% (2.2-9.4) 19 12.0% (6.7-17.2) 41 25.7% (18.5-32.9) 86 55.4% (46.9-64.0) 1 0.8% (0.0-2.3) 158 51.4% (45.4-57.5) 

Female 4 2.3% (0.0-4.7) 18 12.3% (6.7-17.9) 49 33.3% (25.3-41.2) 81 52.1% (43.7-60.5) 0 . (.-.) 152 48.6% (42.5-54.6) 

Total 14 4.1% (1.9-6.3) 37 12.1% (8.3-16.0) 90 29.4% (24.0-34.8) 167 53.8% (47.8-59.8) 1 0.4% (0.0-1.2) 310 100.0% (_-_) 

Age

Table Q8b: Overall, how would you rate the quality of those assistive technology DEVICES you received? 

Q8b 


services 

132 





Yes 7 4.2% (1.1-7.4) 17 12.7% (6.8-18.6) 42 26.3% (19.0-33.7) 81 56.0% (47.1-64.8) 1 0.8% (0.0-2.4) 148 49.7% (43.6-55.8) 

No 7 4.1% (1.0-7.2) 19 11.4% (6.4-16.4) 47 32.2% (24.4-40.1) 85 51.9% (43.8-60.0) 0 . (.-.) 159 50.3% (44.2-56.4) 

Total 14 4.2% (2.0-6.4) 36 12.0% (8.2-15.9) 89 29.3% (23.9-34.7) 166 53.9% (47.9-60.0) 1 0.4% (0.0-1.2) 307 100.0% (_-_) 

Currently Employed Yes 4 2.6% (0.0-5.1) 18 11.6% (6.4-16.8) 40 26.3% (19.0-33.7) 97 59.5% (51.5-67.5) 0 . (.-.) 159 51.9% (45.7-58.0) 

No 10 6.0% (2.3-9.7) 18 11.6% (6.3-16.9) 48 32.7% (24.5-40.9) 68 48.5% (39.2-57.7) 1 0.9% (0.0-2.5) 146 48.1% (42.0-54.3) 

Total 14 4.2% (2.0-6.4) 36 11.6% (7.9-15.3) 88 29.4% (24.0-34.9) 165 54.2% (48.2-60.2) 1 0.4% (0.0-1.2) 305 100.0% (_-_)

133 



Table Q9a: Have you ever received any transportation services from the vocational rehabilitation program? 

Q9a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 105 44.6% (37.8-51.4) 142 54.8% (48.0-61.6) 2 0.6% (0.0-1.5) 249 48.6% (43.9-53.2) 

Female 113 44.4% (38.1-50.8) 142 54.5% (48.2-60.8) 3 1.1% (0.0-2.3) 258 51.4% (46.8-56.1) 

Total 218 44.5% (39.8-49.1) 284 54.6% (50.0-59.3) 5 0.9% (0.1-1.6) 507 100.0% (_-_) 

Age

134 



Table Q9a: Have you ever received any transportation services from the vocational rehabilitation program? 

Q9a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 73 38.5% (31.5-45.5) 123 60.1% (53.1-67.2) 3 1.4% (0.0-2.9) 199 40.2% (35.7-44.7) 

Total 218 44.5% (39.8-49.1) 284 54.6% (50.0-59.3) 5 0.9% (0.1-1.6) 507 100.0% (_-_) 

Ever received any transportation services Yes 218 100.0% (100.0-100.0) 0 . (.-.) . . . 218 44.9% (40.2-49.6) 

No 0 . (.-.) 284 100.0% (100.0-100.0) . . . 284 55.1% (50.4-59.8) 

Total 218 44.9% (40.2-49.6) 284 55.1% (50.4-59.8) . . . 502 100.0% (_-_) 


No 110 45.0% (38.2-51.7) 142 54.5% (47.8-61.3) 2 0.5% (0.0-1.3) 254 51.4% (46.7-56.0) 

Total 215 44.2% (39.5-48.8) 283 55.2% (50.5-59.8) 4 0.7% (0.0-1.3) 502 100.0% (_-_)

Table Q9b: How would you rate the quality of those transportation services? 

Q9b 

135 






Gender Male 2 1.9% (0.0-4.5) 13 12.2% (5.7-18.6) 32 27.1% (18.2-35.9) 58 58.9% (48.5-69.3) 105 48.7% (41.3-56.0) 

Female 4 3.1% (0.0-6.2) 10 9.2% (3.3-15.1) 39 35.0% (25.8-44.1) 60 52.8% (43.2-62.4) 113 51.3% (44.0-58.7) 

Total 6 2.5% (0.5-4.5) 23 10.6% (6.3-15.0) 71 31.1% (24.7-37.6) 118 55.7% (48.6-62.9) 218 100.0% (_-_) 

Age

Table Q9b: How would you rate the quality of those transportation services? 

Q9b 

136 





Ever received any assistive technology Yes 2 1.2% (0.0-2.9) 13 9.4% (4.1-14.6) 47 30.5% (22.5-38.4) 83 59.0% (50.1-67.8) 145 65.2% (58.4-72.1) 

No 4 4.9% (0.1-9.8) 10 13.0% (5.3-20.7) 24 32.3% (21.4-43.3) 35 49.7% (37.8-61.6) 73 34.8% (27.9-41.6) 

Total 6 2.5% (0.5-4.5) 23 10.6% (6.3-15.0) 71 31.1% (24.7-37.6) 118 55.7% (48.6-62.9) 218 100.0% (_-_) 

Ever received any transportation services Yes 6 2.5% (0.5-4.5) 23 10.6% (6.3-15.0) 71 31.1% (24.7-37.6) 118 55.7% (48.6-62.9) 218 100.0% (_-_) 


No 3 2.6% (0.0-5.6) 14 11.3% (5.4-17.2) 39 33.0% (23.6-42.5) 54 53.0% (42.4-63.6) 110 52.3% (45.0-59.6) 

Total 6 2.6% (0.5-4.6) 22 9.8% (5.8-13.9) 69 30.8% (24.3-37.3) 118 56.8% (49.7-64.0) 215 100.0% (_-_)

137 



Table Q10a: Have you ever received any interpreter services from the vocational rehabilitation program? 

Q10a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 11 4.6% (1.9-7.3) 237 95.2% (92.4-97.9) 1 0.2% (0.0-0.7) 249 48.6% (43.9-53.2) 

Female 12 4.6% (2.0-7.2) 244 94.8% (92.1-97.5) 2 0.6% (0.0-1.5) 258 51.4% (46.8-56.1) 

Total 23 4.6% (2.7-6.5) 481 95.0% (93.1-96.9) 3 0.4% (0.0-0.9) 507 100.0% (_-_) 

Age

138 



Table Q10a: Have you ever received any interpreter services from the vocational rehabilitation program? 

Q10a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 10 4.0% (1.6-6.5) 274 96.0% (93.5-98.4) 0 . (.-.) 284 55.1% (50.4-59.8) 

Total 23 4.6% (2.7-6.5) 478 95.2% (93.3-97.1) 1 0.2% (0.0-0.5) 502 100.0% (_-_) 

Currently Employed Yes 13 5.3% (2.4-8.2) 235 94.7% (91.8-97.6) 0 . (.-.) 248 48.6% (44.0-53.3) 

No 10 4.0% (1.5-6.5) 241 95.1% (92.5-97.8) 3 0.8% (0.0-1.8) 254 51.4% (46.7-56.0) 

Total 23 4.6% (2.8-6.5) 476 94.9% (93.0-96.9) 3 0.4% (0.0-0.9) 502 100.0% (_-_)

Table Q10b: How would you rate the quality of those interpreter services? 

Q10b 

139 



Fair Good Excellent Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 2 18.0% (0.0-42.6) 4 40.3% (8.0-72.6) 5 41.7% (10.2-73.2) 11 48.6% (26.1-71.0) 

Female 2 19.4% (0.0-45.4) 6 49.6% (18.5-80.8) 4 31.0% (2.9-59.1) 12 51.4% (29.0-73.9) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 

Age Age 25 to 34 1 16.3% (0.0-48.1) 3 51.9% (8.4-95.4) 2 31.8% (0.0-71.7) 6 28.2% (7.6-48.7) 

Age 35 to 44 2 57.1% (4.6-100.0) 0 . (.-.) 2 42.9% (0.0-95.4) 4 17.5% (0.3-34.7) 

Age 45 to 54 0 . (.-.) 4 83.0% (49.6-100.0) 1 17.0% (0.0-50.4) 5 24.0% (4.3-43.7) 

Age 55 to 64 1 15.1% (0.0-44.6) 3 38.8% (0.1-77.6) 3 46.1% (5.6-86.5) 7 27.2% (8.0-46.4) 

Age 65 or older 0 . (.-.) 0 . (.-.) 1 100.0% (100.0-100.0) 1 3.1% (0.0-9.7) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 

Region Southern 4 24.6% (1.9-47.3) 6 36.3% (11.3-61.4) 7 39.1% (14.1-64.0) 17 76.1% (57.1-95.0) 

Northern 0 . (.-.) 4 72.9% (36.1-100.0) 2 27.1% (0.0-63.9) 6 23.9% (5.0-42.9) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 

Ever received any counselor-based assessment Yes 3 22.8% (0.0-47.2) 7 47.3% (19.4-75.2) 5 29.9% (5.2-54.5) 15 63.8% (42.1-85.5) 

No 1 11.5% (0.0-34.5) 3 41.2% (3.6-78.8) 4 47.3% (9.8-84.8) 8 36.2% (14.5-57.9) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 

Ever received any community-based assessment Yes 3 36.7% (0.5-72.9) 2 27.5% (0.0-62.2) 3 35.9% (0.0-71.7) 8 37.0% (14.8-59.3) 

No 1 9.8% (0.0-29.3) 7 50.6% (21.5-79.6) 6 39.6% (11.7-67.5) 14 63.0% (40.7-85.2) 

Total 4 19.8% (0.9-38.6) 9 42.0% (19.2-64.9) 9 38.2% (16.2-60.3) 22 100.0% (_-_)

Table Q10b: How would you rate the quality of those interpreter services? 

Q10b 

140 



Fair Good Excellent Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 3 53.8% (10.5-97.1) 1 16.1% (0.0-47.4) 2 30.2% (0.0-69.0) 6 27.1% (7.0-47.3) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 


No 3 30.3% (0.0-61.5) 3 34.2% (1.2-67.2) 4 35.5% (4.0-67.0) 10 48.1% (25.6-70.6) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_) 


No 2 19.7% (0.0-46.3) 4 41.9% (8.1-75.8) 4 38.4% (5.8-71.0) 10 44.5% (22.2-66.9) 

Total 4 18.7% (0.8-36.7) 10 45.1% (22.7-67.5) 9 36.2% (15.1-57.3) 23 100.0% (_-_)

141 



Table Q12a: Have you ever received any on-the-job training services from the vocational rehabilitation program? 

Q12a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 49 21.5% (15.1-27.9) 194 76.6% (70.2-83.1) 5 1.9% (0.2-3.6) 248 48.5% (43.9-53.2) 

Female 65 27.6% (21.7-33.5) 191 71.7% (65.8-77.6) 2 0.7% (0.0-1.7) 258 51.5% (46.8-56.1) 

Total 114 24.6% (20.3-28.9) 385 74.1% (69.7-78.5) 7 1.3% (0.3-2.2) 506 100.0% (_-_) 

Age

142 



Table Q12a: Have you ever received any on-the-job training services from the vocational rehabilitation program? 

Q12a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 42 22.0% (16.0-28.0) 154 76.5% (70.4-82.6) 3 1.5% (0.0-3.1) 199 40.2% (35.7-44.8) 

Total 114 24.6% (20.3-28.9) 385 74.1% (69.7-78.5) 7 1.3% (0.3-2.2) 506 100.0% (_-_) 


No 43 16.3% (11.7-20.9) 237 82.7% (78.0-87.4) 3 1.0% (0.0-2.2) 283 55.1% (50.4-59.7) 

Total 114 24.8% (20.5-29.2) 381 74.1% (69.7-78.5) 6 1.1% (0.2-2.0) 501 100.0% (_-_) 


No 55 24.1% (17.7-30.6) 196 74.8% (68.3-81.3) 3 1.1% (0.0-2.3) 254 51.4% (46.7-56.0) 

Total 113 24.4% (20.1-28.7) 382 74.3% (69.9-78.6) 7 1.3% (0.3-2.3) 502 100.0% (_-_)

Table Q12b: How would you rate the quality of those on-the-job training services? 

Q12b 

143 






Gender Male 7 13.7% (3.6-23.8) 5 9.6% (1.1-18.1) 12 21.4% (9.4-33.4) 25 55.3% (38.3-72.3) 49 42.3% (31.6-53.0) 

Female 4 7.7% (0.2-15.1) 10 15.6% (6.0-25.2) 22 33.0% (21.0-45.0) 29 43.7% (31.1-56.3) 65 57.7% (47.0-68.4) 

Total 11 10.2% (4.2-16.2) 15 13.1% (6.4-19.7) 34 28.1% (19.3-37.0) 54 48.6% (38.0-59.2) 114 100.0% (_-_) 

Age

Table Q12b: How would you rate the quality of those on-the-job training services? 

Q12b 

144 






No 7 18.7% (5.8-31.6) 9 20.3% (8.0-32.7) 13 31.2% (16.3-46.1) 14 29.8% (15.9-43.6) 43 36.1% (26.4-45.8) 

Total 11 10.2% (4.2-16.2) 15 13.1% (6.4-19.7) 34 28.1% (19.3-37.0) 54 48.6% (38.0-59.2) 114 100.0% (_-_) 


No 6 12.4% (2.6-22.2) 9 15.6% (5.5-25.7) 15 23.3% (11.6-35.0) 25 48.6% (32.2-65.1) 55 50.7% (40.2-61.3) 

Total 11 10.4% (4.3-16.5) 14 11.5% (5.5-17.4) 34 28.6% (19.7-37.6) 54 49.5% (38.9-60.1) 113 100.0% (_-_)

145 



Table Q13a: Have you ever received any post-employment services from the vocational rehabilitation program? 

Q13a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 80 31.6% (25.5-37.6) 164 66.8% (60.7-73.0) 4 1.6% (0.0-3.2) 248 48.5% (43.9-53.2) 

Female 60 25.1% (19.4-30.8) 196 74.0% (68.2-79.8) 2 0.9% (0.0-2.1) 258 51.5% (46.8-56.1) 

Total 140 28.2% (24.1-32.4) 360 70.5% (66.3-74.7) 6 1.2% (0.2-2.3) 506 100.0% (_-_) 

Age

146 



Table Q13a: Have you ever received any post-employment services from the vocational rehabilitation program? 

Q13a 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 58 21.3% (16.2-26.3) 222 77.6% (72.5-82.8) 3 1.1% (0.0-2.3) 283 55.1% (50.4-59.7) 

Total 139 28.3% (24.1-32.4) 356 70.5% (66.2-74.7) 6 1.3% (0.2-2.3) 501 100.0% (_-_) 


No 59 22.0% (16.8-27.2) 193 77.2% (71.9-82.5) 2 0.9% (0.0-2.0) 254 51.4% (46.7-56.0) 

Total 139 28.1% (24.0-32.2) 357 70.7% (66.5-74.8) 6 1.3% (0.2-2.3) 502 100.0% (_-_)

Table Q13b: How would you rate the quality of those post-employment services? 

Q13b 

147 






Gender Male 4 5.3% (0.2-10.5) 6 8.1% (1.8-14.4) 28 35.1% (24.4-45.8) 43 51.5% (40.3-62.7) 81 55.4% (46.8-64.1) 

Female 5 7.4% (0.9-13.9) 5 9.6% (0.8-18.3) 17 30.7% (18.0-43.3) 32 52.4% (38.9-65.9) 59 44.6% (35.9-53.2) 

Total 9 6.2% (2.2-10.3) 11 8.8% (3.5-14.0) 45 33.1% (24.9-41.3) 75 51.9% (43.3-60.5) 140 100.0% (_-_) 

Age

Table Q13b: How would you rate the quality of those post-employment services? 

Q13b 

148 






No 4 6.7% (0.2-13.2) 5 11.1% (1.3-20.9) 21 36.8% (23.6-50.0) 28 45.4% (32.0-58.8) 58 41.8% (33.2-50.4) 

Total 9 6.3% (2.2-10.4) 11 8.8% (3.5-14.1) 45 33.4% (25.1-41.6) 74 51.6% (42.9-60.2) 139 100.0% (_-_) 


No 8 13.7% (4.6-22.7) 1 1.6% (0.0-4.9) 16 26.2% (14.8-37.6) 35 58.5% (45.6-71.4) 60 40.6% (32.3-49.0) 

Total 9 6.2% (2.2-10.3) 11 8.8% (3.5-14.0) 45 33.1% (24.9-41.3) 75 51.9% (43.3-60.5) 140 100.0% (_-_)

Table Q15a: Are you currently employed? 

Q15a 

149 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 116 46.4% (39.7-53.1) 132 53.6% (46.9-60.3) 248 49.0% (44.4-53.7) 

Female 132 50.8% (44.4-57.2) 122 49.2% (42.8-55.6) 254 51.0% (46.3-55.6) 

Total 248 48.6% (44.0-53.3) 254 51.4% (46.7-56.0) 502 100.0% (_-_) 

Age

Table Q15a: Are you currently employed? 

Q15a 

150 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 141 49.2% (43.2-55.3) 142 50.8% (44.7-56.8) 283 55.5% (50.9-60.2) 

Total 246 48.6% (43.9-53.2) 252 51.4% (46.8-56.1) 498 100.0% (_-_) 

Currently Employed Yes 248 100.0% (100.0-100.0) 0 . (.-.) 248 48.6% (44.0-53.3) 

No 0 . (.-.) 254 100.0% (100.0-100.0) 254 51.4% (46.7-56.0) 

Total 248 48.6% (44.0-53.3) 254 51.4% (46.7-56.0) 502 100.0% (_-_)

151 



Table Q15b: Did you get your current job as a result of the services you received from the Vocational 


Q15b 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 42 35.4% (26.5-44.2) 74 64.6% (55.8-73.5) 116 46.8% (40.3-53.2) 

Female 60 47.7% (38.7-56.6) 72 52.3% (43.4-61.3) 132 53.2% (46.8-59.7) 

Total 102 41.9% (35.5-48.3) 146 58.1% (51.7-64.5) 248 100.0% (_-_) 

Age

152 



Table Q15b: Did you get your current job as a result of the services you received from the Vocational 


Q15b 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 46 34.3% (26.0-42.6) 95 65.7% (57.4-74.0) 141 56.3% (49.9-62.8) 

Total 100 41.4% (35.0-47.9) 146 58.6% (52.1-65.0) 246 100.0% (_-_) 

Currently Employed Yes 102 41.9% (35.5-48.3) 146 58.1% (51.7-64.5) 248 100.0% (_-_)

153 



Table Q15c: "Did you get ANY job as the results of the services you received from the Vocational Rehabilitation 

Program? 

Q15c 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 10 14.7% (6.1-23.2) 63 84.2% (75.4-93.0) 1 1.1% (0.0-3.4) 74 51.7% (43.3-60.2) 

Female 9 12.1% (4.3-19.9) 64 87.9% (80.1-95.7) 0 . (.-.) 73 48.3% (39.8-56.7) 

Total 19 13.4% (7.6-19.2) 127 86.0% (80.1-91.9) 1 0.6% (0.0-1.7) 147 100.0% (_-_) 

Age

154 



Table Q15c: "Did you get ANY job as the results of the services you received from the Vocational Rehabilitation 

Program? 

Q15c 


N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 10 11.0% (4.3-17.7) 86 89.0% (82.3-95.7) 0 . (.-.) 96 63.4% (55.2-71.6) 

Total 19 13.4% (7.6-19.2) 127 86.0% (80.1-91.9) 1 0.6% (0.0-1.7) 147 100.0% (_-_) 

Currently Employed Yes 19 13.4% (7.6-19.2) 127 86.0% (80.1-91.9) 1 0.6% (0.0-1.7) 147 100.0% (_-_)

155 



Table Q15d: When your case was closed, were you in a job that the Vocational Rehabilitation Program 

helped place you in? 

Q15d 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 7 71.5% (40.6-100.0) 3 28.5% (0.0-59.4) 10 56.5% (31.5-81.5) 

Female 3 29.7% (0.0-62.1) 6 70.3% (37.9-100.0) 9 43.5% (18.5-68.5) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_) 

Age Age 25 to 34 3 55.2% (11.5-98.9) 3 44.8% (1.1-88.5) 6 36.2% (11.2-61.2) 

Age 35 to 44 3 66.9% (11.5-100.0) 1 33.1% (0.0-88.5) 4 21.5% (0.5-42.4) 

Age 45 to 54 2 44.6% (0.0-97.9) 2 55.4% (2.1-100.0) 4 22.7% (1.1-44.2) 

Age 55 to 64 2 52.8% (0.0-100.0) 2 47.2% (0.0-100.0) 4 16.7% (0.0-33.8) 

Age 65 or older 0 . (.-.) 1 100.0% (100.0-100.0) 1 2.9% (0.0-9.2) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_) 

Region Southern 3 40.0% (0.3-79.8) 4 60.0% (20.2-99.7) 7 38.9% (14.1-63.8) 

Northern 6 58.2% (25.2-91.2) 5 41.8% (8.8-74.8) 11 55.9% (30.7-81.1) 

Rural 1 100.0% (100.0-100.0) 0 . (.-.) 1 5.2% (0.0-16.0) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_) 

Ever received any counselor-based assessment Yes 6 47.5% (17.0-77.9) 7 52.5% (22.1-83.0) 13 73.3% (52.0-94.6) 

No 4 69.3% (28.2-100.0) 2 30.7% (0.0-71.8) 6 26.7% (5.4-48.0) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_) 


No 7 57.7% (27.3-88.1) 6 42.3% (11.9-72.7) 13 70.3% (46.2-94.5) 

Total 9 51.3% (25.1-77.5) 9 48.7% (22.5-74.9) 18 100.0% (_-_) 


No 7 100.0% (100.0-100.0) 0 . (.-.) 7 37.3% (12.8-61.8) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_)

156 



Table Q15d: When your case was closed, were you in a job that the Vocational Rehabilitation Program 

helped place you in? 

Q15d 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 5 48.6% (13.4-83.7) 5 51.4% (16.3-86.6) 10 52.0% (26.7-77.4) 

Total 10 53.3% (28.0-78.6) 9 46.7% (21.4-72.0) 19 100.0% (_-_) 


Table Q15e: Are you currently employed in that job? 

Q15e 

157 



No Total 

N % C.I.(95%) N % C.I.(95%) 

Overall Total Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Gender Male 7 100.0% (100.0-100.0) 7 75.8% (45.3-100.0) 

Female 3 100.0% (100.0-100.0) 3 24.2% (0.0-54.7) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Age Age 25 to 34 3 100.0% (100.0-100.0) 3 37.5% (0.0-76.3) 

Age 35 to 44 3 100.0% (100.0-100.0) 3 26.9% (0.0-59.6) 

Age 45 to 54 2 100.0% (100.0-100.0) 2 19.0% (0.0-48.1) 

Age 55 to 64 2 100.0% (100.0-100.0) 2 16.6% (0.0-42.9) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Region Southern 3 100.0% (100.0-100.0) 3 29.2% (0.0-63.6) 

Northern 6 100.0% (100.0-100.0) 6 61.1% (24.0-98.1) 

Rural 1 100.0% (100.0-100.0) 1 9.7% (0.0-31.7) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Ever received any counselor-based assessment Yes 6 100.0% (100.0-100.0) 6 65.2% (29.9-100.0) 

No 4 100.0% (100.0-100.0) 4 34.8% (0.0-70.1) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Ever received any community-based assessment Yes 2 100.0% (100.0-100.0) 2 20.9% (0.0-53.4) 

No 7 100.0% (100.0-100.0) 7 79.1% (46.6-100.0) 

Total 9 100.0% (100.0-100.0) 9 100.0% (_-_) 

Ever received any assistive technology Yes 3 100.0% (100.0-100.0) 3 30.0% (0.0-65.5) 

No 7 100.0% (100.0-100.0) 7 70.0% (34.5-100.0) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_)

Table Q15e: Are you currently employed in that job? 

Q15e 

158 



No Total 

N % C.I.(95%) N % C.I.(95%) 

Ever received any transportation services Yes 5 100.0% (100.0-100.0) 5 52.6% (14.3-90.9) 

No 5 100.0% (100.0-100.0) 5 47.4% (9.1-85.7) 

Total 10 100.0% (100.0-100.0) 10 100.0% (_-_) 

Currently Employed Yes 10 100.0% (100.0-100.0) 10 100.0% (_-_)

159 



Table Q15f: Are you currently employed in the same career field as the job you were in when your 

case was closed? 

Q15f 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 4 55.6% (10.1-100.0) 3 44.4% (0.0-89.9) 7 75.8% (45.3-100.0) 

Female 0 . (.-.) 3 100.0% (100.0-100.0) 3 24.2% (0.0-54.7) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_) 

Age Age 25 to 34 1 36.0% (0.0-100.0) 2 64.0% (0.0-100.0) 3 37.5% (0.0-76.3) 

Age 35 to 44 1 35.8% (0.0-100.0) 2 64.2% (0.0-100.0) 3 26.9% (0.0-59.6) 

Age 45 to 54 2 100.0% (100.0-100.0) 0 . (.-.) 2 19.0% (0.0-48.1) 

Age 55 to 64 0 . (.-.) 2 100.0% (100.0-100.0) 2 16.6% (0.0-42.9) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_) 

Region Southern 1 31.8% (0.0-95.2) 2 68.2% (4.8-100.0) 3 29.2% (0.0-63.6) 

Northern 2 37.9% (0.0-87.4) 4 62.1% (12.6-100.0) 6 61.1% (24.0-98.1) 

Rural 1 100.0% (100.0-100.0) 0 . (.-.) 1 9.7% (0.0-31.7) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_) 

Ever received any counselor-based assessment Yes 4 64.5% (16.6-100.0) 2 35.5% (0.0-83.4) 6 65.2% (29.9-100.0) 

No 0 . (.-.) 4 100.0% (100.0-100.0) 4 34.8% (0.0-70.1) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_) 


No 3 44.4% (0.0-91.5) 4 55.6% (8.5-100.0) 7 79.1% (46.6-100.0) 

Total 4 45.6% (4.2-87.0) 5 54.4% (13.0-95.8) 9 100.0% (_-_) 


No 2 27.6% (0.0-67.6) 5 72.4% (32.4-100.0) 7 70.0% (34.5-100.0) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_)

160 



Table Q15f: Are you currently employed in the same career field as the job you were in when your 

case was closed? 

Q15f 

Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 2 48.9% (0.0-100.0) 3 51.1% (0.0-100.0) 5 47.4% (9.1-85.7) 

Total 4 42.1% (3.9-80.3) 6 57.9% (19.7-96.1) 10 100.0% (_-_) 


161 



Table Q15g: Compared to the job you had when your case was closed, does your 

current job provide you with either equal or better pay OR equal or better 

benefits? 

Q15g 

Yes Total 

N % C.I.(95%) N % C.I.(95%) 

Gender Male 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Age Age 25 to 34 1 100.0% (100.0-100.0) 1 32.1% (0.0-100.0) 

Age 35 to 44 1 100.0% (100.0-100.0) 1 22.9% (0.0-98.0) 

Age 45 to 54 2 100.0% (100.0-100.0) 2 45.1% (0.0-100.0) 

Total 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Region Southern 1 100.0% (100.0-100.0) 1 22.1% (0.0-95.4) 

Northern 2 100.0% (100.0-100.0) 2 54.9% (0.0-100.0) 

Rural 1 100.0% (100.0-100.0) 1 23.0% (0.0-98.3) 

Total 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Ever received any counselor-based assessment Yes 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Ever received any community-based assessment Yes 1 100.0% (100.0-100.0) 1 22.9% (0.0-98.0) 

No 3 100.0% (100.0-100.0) 3 77.1% (2.0-100.0) 

Total 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Ever received any assistive technology Yes 2 100.0% (100.0-100.0) 2 54.2% (0.0-100.0) 

No 2 100.0% (100.0-100.0) 2 45.8% (0.0-100.0) 

Total 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Ever received any transportation services Yes 2 100.0% (100.0-100.0) 2 45.0% (0.0-100.0) 

No 2 100.0% (100.0-100.0) 2 55.0% (0.0-100.0) 

Total 4 100.0% (100.0-100.0) 4 100.0% (_-_) 

Currently Employed Yes 4 100.0% (100.0-100.0) 4 100.0% (_-_)

Table Q16a: Benefits: Paid federal or state holidays 

Q16a 

162 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 57 48.8% (39.5-58.1) 56 48.6% (39.2-57.9) 3 2.6% (0.0-5.5) 116 46.8% (40.3-53.2) 

Female 59 45.2% (36.3-54.2) 70 52.6% (43.7-61.6) 3 2.1% (0.0-4.5) 132 53.2% (46.8-59.7) 

Total 116 46.9% (40.5-53.4) 126 50.7% (44.3-57.2) 6 2.3% (0.5-4.2) 248 100.0% (_-_) 

Age

Table Q16a: Benefits: Paid federal or state holidays 

Q16a 

163 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 

Ever received any transportation services Yes 52 47.5% (37.7-57.3) 53 52.5% (42.7-62.3) 0 . (.-.) 105 43.7% (37.2-50.1) 

No 63 46.4% (37.8-55.0) 73 50.1% (41.5-58.8) 5 3.5% (0.4-6.5) 141 56.3% (49.9-62.8) 

Total 115 46.9% (40.4-53.3) 126 51.2% (44.7-57.7) 5 2.0% (0.2-3.7) 246 100.0% (_-_) 


Table Q16b: "Benefits: Paid vacation 

Q16b 

164 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 60 51.5% (42.2-60.9) 55 47.6% (38.3-56.9) 1 0.9% (0.0-2.6) 116 46.8% (40.3-53.2) 

Female 72 56.0% (47.1-64.9) 59 43.3% (34.4-52.1) 1 0.7% (0.0-2.2) 132 53.2% (46.8-59.7) 

Total 132 53.9% (47.5-60.4) 114 45.3% (38.9-51.7) 2 0.8% (0.0-1.9) 248 100.0% (_-_) 

Age

Table Q16b: "Benefits: Paid vacation 

Q16b 

165 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 78 57.1% (48.6-65.6) 61 41.4% (33.0-49.9) 2 1.4% (0.0-3.4) 141 56.3% (49.9-62.8) 

Total 130 53.5% (47.1-60.0) 114 45.7% (39.2-52.1) 2 0.8% (0.0-1.9) 246 100.0% (_-_) 


Table Q16c: Benefits: Health Insurance 

Q16c 

166 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 55 48.0% (38.7-57.3) 60 51.2% (41.8-60.5) 1 0.8% (0.0-2.5) 116 46.8% (40.3-53.2) 

Female 62 47.3% (38.4-56.3) 69 51.9% (42.9-60.8) 1 0.8% (0.0-2.3) 132 53.2% (46.8-59.7) 

Total 117 47.6% (41.2-54.1) 129 51.6% (45.1-58.0) 2 0.8% (0.0-1.9) 248 100.0% (_-_) 

Age

Table Q16c: Benefits: Health Insurance 

Q16c 

167 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 72 52.6% (44.0-61.2) 68 46.7% (38.1-55.3) 1 0.7% (0.0-2.2) 141 56.3% (49.9-62.8) 

Total 115 47.2% (40.7-53.7) 129 52.0% (45.5-58.5) 2 0.8% (0.0-1.9) 246 100.0% (_-_) 


Table Q16d: Benefits: Paid sick leave 

Q16d 

168 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 51 44.5% (35.2-53.8) 60 51.4% (42.1-60.7) 5 4.1% (0.5-7.6) 116 46.8% (40.3-53.2) 

Female 42 31.5% (23.3-39.8) 84 62.7% (54.0-71.4) 6 5.7% (1.0-10.5) 132 53.2% (46.8-59.7) 

Total 93 37.6% (31.4-43.9) 144 57.4% (51.0-63.8) 11 4.9% (1.9-8.0) 248 100.0% (_-_) 

Age

Table Q16d: Benefits: Paid sick leave 

Q16d 

169 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 56 41.4% (32.8-49.9) 78 52.9% (44.3-61.5) 7 5.8% (1.2-10.3) 141 56.3% (49.9-62.8) 

Total 91 37.1% (30.8-43.4) 144 57.9% (51.5-64.3) 11 5.0% (1.9-8.0) 246 100.0% (_-_) 


Table Q16e: "Benefits: Retirement plan 

Q16e 

170 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 41 36.7% (27.6-45.7) 71 60.4% (51.2-69.6) 3 2.9% (0.0-6.3) 115 46.5% (40.1-53.0) 

Female 52 40.9% (32.1-49.8) 78 57.4% (48.5-66.3) 2 1.7% (0.0-4.1) 132 53.5% (47.0-59.9) 

Total 93 38.9% (32.6-45.3) 149 58.8% (52.4-65.2) 5 2.3% (0.3-4.3) 247 100.0% (_-_) 

Age

Table Q16e: "Benefits: Retirement plan 

Q16e 

171 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 56 43.0% (34.3-51.6) 82 55.3% (46.6-64.0) 2 1.7% (0.0-4.1) 140 56.1% (49.7-62.6) 

Total 92 38.8% (32.5-45.2) 148 58.9% (52.4-65.3) 5 2.3% (0.3-4.3) 245 100.0% (_-_) 


Table Q16f: Benefits: Meals 

Q16f 

172 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 10 8.7% (3.4-14.0) 106 91.3% (86.0-96.6) 0 . (.-.) 116 46.8% (40.3-53.2) 

Female 21 16.4% (9.6-23.2) 109 81.9% (74.9-89.0) 2 1.7% (0.0-4.0) 132 53.2% (46.8-59.7) 

Total 31 12.8% (8.4-17.2) 215 86.3% (81.8-90.9) 2 0.9% (0.0-2.2) 248 100.0% (_-_) 

Age

Table Q16f: Benefits: Meals 

Q16f 

173 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 20 14.3% (8.1-20.5) 119 84.1% (77.6-90.5) 2 1.6% (0.0-3.8) 141 56.3% (49.9-62.8) 

Total 31 12.9% (8.5-17.4) 213 86.2% (81.6-90.8) 2 0.9% (0.0-2.2) 246 100.0% (_-_) 


Table Q16g: Benefits: Daycare 

Q16g 

174 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 0 . (.-.) 114 98.5% (96.3-100.0) 2 1.5% (0.0-3.7) 116 46.8% (40.3-53.2) 

Female 4 3.0% (0.0-6.0) 128 97.0% (94.0-100.0) 0 . (.-.) 132 53.2% (46.8-59.7) 

Total 4 1.6% (0.0-3.2) 242 97.7% (95.8-99.6) 2 0.7% (0.0-1.7) 248 100.0% (_-_) 

Age

Table Q16g: Benefits: Daycare 

Q16g 

175 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 2 1.4% (0.0-3.5) 139 98.6% (96.5-100.0) 0 . (.-.) 141 56.3% (49.9-62.8) 

Total 4 1.6% (0.0-3.2) 240 97.7% (95.8-99.6) 2 0.7% (0.0-1.7) 246 100.0% (_-_) 


Table Q16h: Benefits: Clothes/Uniform allowance 

Q16h 

176 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 19 15.7% (9.0-22.3) 97 84.3% (77.7-91.0) 116 46.8% (40.3-53.2) 

Female 40 30.4% (22.3-38.6) 92 69.6% (61.4-77.7) 132 53.2% (46.8-59.7) 

Total 59 23.5% (18.1-28.9) 189 76.5% (71.1-81.9) 248 100.0% (_-_) 

Age

Table Q16h: Benefits: Clothes/Uniform allowance 

Q16h 

177 



Yes No Total 

N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 34 23.5% (16.3-30.7) 107 76.5% (69.3-83.7) 141 56.3% (49.9-62.8) 

Total 59 23.7% (18.3-29.2) 187 76.3% (70.8-81.7) 246 100.0% (_-_) 


Table Q16i: Benefits: Other 

Q16i 

178 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


Gender Male 5 5.2% (0.6-9.8) 95 93.5% (88.3-98.6) 1 1.3% (0.0-3.8) 101 45.6% (38.8-52.5) 

Female 9 7.5% (2.6-12.4) 107 91.8% (86.7-96.9) 1 0.7% (0.0-2.1) 117 54.4% (47.5-61.2) 

Total 14 6.5% (3.1-9.9) 202 92.6% (89.0-96.2) 2 1.0% (0.0-2.3) 218 100.0% (_-_) 

Age

Table Q16i: Benefits: Other 

Q16i 

179 




N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) N % C.I.(95%) 


No 6 4.8% (0.9-8.7) 117 94.5% (90.4-98.7) 1 0.7% (0.0-2.0) 124 56.5% (49.6-63.4) 

Total 14 6.5% (3.1-10.0) 200 92.5% (88.9-96.2) 2 1.0% (0.0-2.3) 216 100.0% (_-_) 


Table Q17a: I got the kind of job I wanted. 

Q17a 


180 







Gender Male 13 12.0% (5.8-18.3) 10 8.1% (3.2-13.0) 12 10.1% (4.5-15.6) 28 25.1% (16.9-33.3) 53 44.7% (35.5-54.0) 0 . (.-.) 116 46.9% (40.5-53.4) 

Female 15 11.3% (5.7-16.9) 8 7.6% (2.2-12.9) 13 10.7% (5.1-16.4) 28 22.3% (14.6-30.0) 63 45.4% (36.5-54.2) 4 2.7% (0.0-5.4) 131 53.1% (46.6-59.5) 

Total 28 11.6% (7.5-15.8) 18 7.8% (4.2-11.5) 25 10.4% (6.5-14.4) 56 23.6% (18.0-29.2) 116 45.1% (38.7-51.5) 4 1.4% (0.0-2.9) 247 100.0% (_-_) 

Age

Table Q17a: I got the kind of job I wanted. 

Q17a 


technology 


services 


181 






Yes 19 12.2% (6.9-17.5) 13 8.6% (3.9-13.4) 16 10.3% (5.4-15.2) 32 20.8% (14.1-27.5) 81 47.1% (39.1-55.0) 2 1.0% (0.0-2.3) 163 65.4% (59.3-71.6) 

No 9 10.6% (3.9-17.2) 5 6.3% (0.8-11.8) 9 10.6% (3.9-17.3) 24 28.9% (18.9-39.0) 35 41.3% (30.5-52.1) 2 2.3% (0.0-5.6) 84 34.6% (28.4-40.7) 

Total 28 11.6% (7.5-15.8) 18 7.8% (4.2-11.5) 25 10.4% (6.5-14.4) 56 23.6% (18.0-29.2) 116 45.1% (38.7-51.5) 4 1.4% (0.0-2.9) 247 100.0% (_-_) 

Yes 15 15.0% (7.8-22.2) 10 9.2% (3.6-14.8) 8 7.8% (2.5-13.1) 23 23.0% (14.5-31.5) 48 44.9% (35.1-54.8) 0 . (.-.) 104 43.5% (37.0-49.9) 

No 13 9.2% (4.3-14.1) 7 6.1% (1.4-10.9) 17 12.6% (6.8-18.3) 32 23.7% (16.2-31.2) 68 45.8% (37.3-54.4) 4 2.5% (0.0-5.1) 141 56.5% (50.1-63.0) 

Total 28 11.7% (7.5-15.9) 17 7.5% (3.9-11.1) 25 10.5% (6.5-14.5) 55 23.4% (17.8-29.0) 116 45.4% (39.0-51.9) 4 1.4% (0.0-2.9) 245 100.0% (_-_) 

Currently Employed Yes 28 11.6% (7.5-15.8) 18 7.8% (4.2-11.5) 25 10.4% (6.5-14.4) 56 23.6% (18.0-29.2) 116 45.1% (38.7-51.5) 4 1.4% (0.0-2.9) 247 100.0% (_-_)

Table Q17b: I like the job that I have now. 

Q17b 


182 







Gender Male 7 6.6% (1.8-11.5) 6 4.7% (0.9-8.4) 8 7.1% (2.3-11.8) 33 29.1% (20.6-37.6) 60 51.7% (42.3-61.0) 1 0.9% (0.0-2.6) 115 46.6% (40.2-53.1) 

Female 3 2.4% (0.0-5.1) 7 6.1% (1.6-10.6) 13 12.2% (5.7-18.6) 34 26.2% (18.2-34.2) 72 51.6% (42.6-60.6) 2 1.5% (0.0-3.7) 131 53.4% (46.9-59.8) 

Total 10 4.4% (1.7-7.1) 13 5.4% (2.5-8.4) 21 9.8% (5.7-13.9) 67 27.6% (21.7-33.4) 132 51.6% (45.1-58.1) 3 1.2% (0.0-2.6) 246 100.0% (_-_) 

Age

Table Q17b: I like the job that I have now. 

Q17b 


services 


183 






Yes 6 6.3% (1.3-11.3) 6 5.7% (1.1-10.3) 10 10.6% (4.3-16.9) 24 22.2% (14.1-30.3) 56 53.9% (44.0-63.8) 1 1.3% (0.0-3.9) 103 43.2% (36.7-49.7) 

No 4 3.0% (0.1-5.9) 7 5.3% (1.4-9.2) 11 9.3% (3.8-14.8) 41 30.6% (22.5-38.7) 76 50.7% (42.0-59.3) 2 1.1% (0.0-2.8) 141 56.8% (50.3-63.3) 

Total 10 4.4% (1.7-7.1) 13 5.5% (2.5-8.5) 21 9.9% (5.7-14.0) 65 27.0% (21.1-32.8) 132 52.1% (45.5-58.6) 3 1.2% (0.0-2.7) 244 100.0% (_-_) 


Table Q17c: I feel that I have the skills necessary to keep the job that I have now. 

Q17c 


184 







Gender Male 2 2.0% (0.0-4.7) 4 3.8% (0.1-7.5) 8 7.2% (2.3-12.1) 16 14.3% (7.7-20.8) 85 71.9% (63.5-80.4) 1 0.8% (0.0-2.5) 116 46.9% (40.5-53.4) 

Female 1 0.7% (0.0-2.2) 1 1.0% (0.0-2.8) 2 1.7% (0.0-4.1) 21 18.7% (11.4-26.0) 105 77.5% (69.8-85.3) 1 0.4% (0.0-1.3) 131 53.1% (46.6-59.5) 

Total 3 1.3% (0.0-2.8) 5 2.3% (0.3-4.3) 10 4.3% (1.6-6.9) 37 16.6% (11.6-21.6) 190 74.9% (69.2-80.6) 2 0.6% (0.0-1.5) 247 100.0% (_-_) 

Age

Table Q17c: I feel that I have the skills necessary to keep the job that I have now. 

Q17c 


services 


185 






Yes 2 2.1% (0.0-5.1) 2 2.3% (0.0-5.4) 6 6.2% (1.3-11.0) 20 20.6% (12.5-28.7) 73 67.9% (58.6-77.3) 1 0.9% (0.0-2.7) 104 43.5% (37.0-49.9) 

No 1 0.7% (0.0-2.1) 3 2.3% (0.0-5.0) 4 2.9% (0.0-5.8) 17 13.8% (7.5-20.0) 115 79.9% (72.8-87.0) 1 0.4% (0.0-1.2) 141 56.5% (50.1-63.0) 

Total 3 1.3% (0.0-2.8) 5 2.3% (0.3-4.3) 10 4.3% (1.7-7.0) 37 16.7% (11.7-21.7) 188 74.7% (68.9-80.4) 2 0.6% (0.0-1.5) 245 100.0% (_-_) 


186 



Table Q17d: The Vocational Rehabilitation Program provided me with the services I needed to GET the job that I have now. 

Q17d 






Gender Male 36 30.6% (22.1-39.2) 8 6.6% (2.0-11.1) 15 14.0% (7.2-20.8) 16 14.1% (7.6-20.6) 41 34.7% (25.9-43.6) 0 . (.-.) 116 46.9% (40.5-53.4) 

Female 39 28.8% (20.8-36.8) 5 4.0% (0.4-7.6) 13 9.4% (4.3-14.5) 18 13.7% (7.4-20.0) 53 42.4% (33.5-51.3) 3 1.7% (0.0-3.7) 131 53.1% (46.6-59.5) 

Total 75 29.6% (23.8-35.5) 13 5.2% (2.4-8.1) 28 11.5% (7.3-15.7) 34 13.9% (9.3-18.4) 94 38.8% (32.5-45.1) 3 0.9% (0.0-2.0) 247 100.0% (_-_) 

Age

187 



Table Q17d: The Vocational Rehabilitation Program provided me with the services I needed to GET the job that I have now. 

Q17d 


services 





Yes 26 24.6% (16.2-33.1) 5 5.0% (0.5-9.4) 12 12.5% (5.6-19.3) 17 16.7% (9.3-24.1) 43 40.6% (30.9-50.3) 1 0.7% (0.0-2.0) 104 43.5% (37.0-49.9) 

No 49 33.9% (25.9-42.0) 8 5.5% (1.7-9.3) 15 10.3% (5.1-15.4) 17 11.9% (6.2-17.6) 50 37.3% (28.8-45.7) 2 1.1% (0.0-2.7) 141 56.5% (50.1-63.0) 

Total 75 29.9% (24.0-35.8) 13 5.3% (2.4-8.1) 27 11.2% (7.1-15.4) 34 14.0% (9.4-18.6) 93 38.7% (32.3-45.1) 3 0.9% (0.0-2.0) 245 100.0% (_-_) 


188 



Table Q17e: The Vocational Rehabilitation Program provided me with the services that I need to KEEP the job that I have now. 

Q17e 

Strongly 

Disagree Somewhat Disagree 





Gender Male 22 19.0% (11.7-26.4) 17 15.1% (8.4-21.8) 9 7.1% (2.5-11.7) 20 17.8% (10.5-25.0) 47 40.3% (31.1-49.4) 1 0.7% (0.0-2.0) 116 46.9% (40.5-53.4) 

Female 29 21.3% (14.1-28.5) 4 2.9% (0.0-5.8) 11 9.9% (4.0-15.7) 20 15.0% (8.7-21.3) 65 49.5% (40.5-58.5) 2 1.4% (0.0-3.4) 131 53.1% (46.6-59.5) 

Total 51 20.3% (15.1-25.4) 21 8.6% (5.0-12.2) 20 8.6% (4.8-12.4) 40 16.3% (11.5-21.1) 112 45.2% (38.7-51.6) 3 1.1% (0.0-2.3) 247 100.0% (_-_) 

Age

189 



Table Q17e: The Vocational Rehabilitation Program provided me with the services that I need to KEEP the job that I have now. 

Q17e 


technology 


services 

Strongly 

Disagree Somewhat Disagree 




Yes 31 18.0% (12.0-24.0) 14 8.8% (4.3-13.3) 13 8.8% (3.9-13.7) 23 13.6% (8.3-19.0) 81 50.4% (42.4-58.4) 1 0.3% (0.0-1.0) 163 65.4% (59.3-71.6) 

No 20 24.5% (15.0-34.0) 7 8.3% (2.3-14.4) 7 8.1% (2.3-14.0) 17 21.4% (12.1-30.7) 31 35.3% (24.8-45.7) 2 2.4% (0.0-5.8) 84 34.6% (28.4-40.7) 

Total 51 20.3% (15.1-25.4) 21 8.6% (5.0-12.2) 20 8.6% (4.8-12.4) 40 16.3% (11.5-21.1) 112 45.2% (38.7-51.6) 3 1.1% (0.0-2.3) 247 100.0% (_-_) 

Yes 20 18.9% (11.2-26.5) 9 9.0% (3.3-14.8) 10 9.6% (3.7-15.4) 20 19.2% (11.4-27.1) 44 42.1% (32.3-51.9) 1 1.2% (0.0-3.5) 104 43.5% (37.0-49.9) 

No 31 21.6% (14.6-28.6) 11 7.7% (3.2-12.2) 10 7.9% (2.8-13.0) 20 14.3% (8.3-20.3) 67 47.5% (38.8-56.1) 2 1.0% (0.0-2.4) 141 56.5% (50.1-63.0) 

Total 51 20.4% (15.2-25.6) 20 8.3% (4.7-11.9) 20 8.6% (4.8-12.5) 40 16.4% (11.6-21.3) 111 45.1% (38.7-51.6) 3 1.1% (0.0-2.3) 245 100.0% (_-_) 


Table Q18: What is the MAIN REASON you are not currently employed? 

Q18 Attending school Volunteering 

190 



Employer could not 

accommodate my 

disability 

Fired or laid off from 

previous job Could not find any job 


Overall Total Total 14 6.3% (2.9-9.7) 1 0.4% (0.0-1.2) 16 6.2% (3.2-9.2) 53 20.8% (15.6-26.1) 47 18.3% (13.3-23.2) 

Gender Male 6 4.4% (0.8-7.9) 1 0.8% (0.0-2.3) 10 7.5% (2.9-12.1) 28 21.4% (13.9-28.8) 21 15.6% (9.2-22.0) 

Female 8 8.3% (2.6-14.0) 0 . (.-.) 6 4.7% (0.9-8.5) 25 20.3% (12.9-27.6) 26 21.0% (13.6-28.4) 

Total 14 6.3% (2.9-9.7) 1 0.4% (0.0-1.2) 16 6.2% (3.2-9.2) 53 20.8% (15.6-26.1) 47 18.3% (13.3-23.2) 

Age

Table Q18: What is the MAIN REASON you are not currently employed? 

Q18 Attending school Volunteering 

191 



Employer could not 

accommodate my 

disability 

Fired or laid off from 

previous job Could not find any job 


Ever received any assistive technology Yes 6 4.4% (0.8-8.0) 0 . (.-.) 8 5.5% (1.7-9.3) 29 20.5% (13.5-27.6) 22 15.3% (9.1-21.5) 

No 8 8.6% (2.6-14.5) 1 0.9% (0.0-2.5) 8 7.0% (2.2-11.7) 24 21.2% (13.3-29.0) 25 21.8% (14.0-29.5) 

Total 14 6.3% (2.9-9.7) 1 0.4% (0.0-1.2) 16 6.2% (3.2-9.2) 53 20.8% (15.6-26.1) 47 18.3% (13.3-23.2) 

Ever received any transportation services Yes 7 7.7% (1.9-13.5) 0 . (.-.) 8 6.9% (2.1-11.7) 25 21.7% (13.6-29.9) 28 24.8% (16.2-33.4) 

No 7 5.2% (1.4-9.1) 1 0.7% (0.0-2.1) 8 5.6% (1.8-9.5) 28 20.3% (13.4-27.2) 19 13.1% (7.5-18.7) 

Total 14 6.3% (3.0-9.7) 1 0.4% (0.0-1.2) 16 6.2% (3.2-9.2) 53 20.9% (15.7-26.2) 47 18.4% (13.4-23.3) 

Currently Employed No 14 6.3% (2.9-9.7) 1 0.4% (0.0-1.2) 16 6.2% (3.2-9.2) 53 20.8% (15.6-26.1) 47 18.3% (13.3-23.2)

192 



Table Q21: Which of the Vocational Rehabilitation locations did you receive all OR a majority of your services from? 

Q21 

Carson City (1370 

South Curry Street) 


North Carson Street) Elko (172 6th Street) Ely (1500 Ave F #1) 

Fallon (121 Industrial 

Way) 

Henderson (119 Water 

Street) 


Overall Total Total 2 0.4% (0.0-1.0) 31 5.8% (3.7-7.9) 15 2.5% (1.2-3.7) 16 2.4% (1.2-3.5) 19 3.5% (1.8-5.1) 28 5.8% (3.7-7.9) 

Gender Male 2 0.8% (0.0-2.0) 17 7.3% (3.8-10.8) 11 3.9% (1.6-6.2) 7 2.1% (0.5-3.7) 6 2.3% (0.5-4.2) 14 5.3% (2.5-8.1) 

Female 0 . (.-.) 14 4.3% (2.0-6.6) 4 1.1% (0.0-2.1) 9 2.6% (0.9-4.3) 13 4.6% (2.0-7.2) 14 6.3% (3.1-9.5) 

Total 2 0.4% (0.0-1.0) 31 5.8% (3.7-7.9) 15 2.5% (1.2-3.7) 16 2.4% (1.2-3.5) 19 3.5% (1.8-5.1) 28 5.8% (3.7-7.9) 

Age

193 



Table Q21: Which of the Vocational Rehabilitation locations did you receive all OR a majority of your services from? 

Q21 


South Curry Street) 


North Carson Street) Elko (172 6th Street) Ely (1500 Ave F #1) 

Fallon (121 Industrial 

Way) 

Henderson (119 Water 

Street) 



No 0 . (.-.) 20 6.3% (3.5-9.1) 10 3.0% (1.1-4.9) 11 2.9% (1.2-4.7) 11 3.7% (1.4-6.0) 21 7.7% (4.5-10.9) 

Total 2 0.4% (0.0-1.0) 31 5.8% (3.7-7.9) 15 2.5% (1.2-3.8) 16 2.4% (1.2-3.6) 19 3.5% (1.9-5.1) 28 5.8% (3.7-8.0) 


No 0 . (.-.) 17 6.2% (3.2-9.3) 9 3.0% (1.0-4.9) 8 2.2% (0.7-3.8) 12 4.5% (1.9-7.2) 18 7.4% (4.1-10.8) 

Total 2 0.4% (0.0-1.0) 31 5.8% (3.7-7.9) 15 2.5% (1.2-3.7) 16 2.4% (1.2-3.5) 19 3.5% (1.8-5.1) 28 5.8% (3.7-7.9)



Appendix G: 

Open Ended 

Response Themes 

194



Question 19: Based on your own experiences with the 

Vocational Rehabilitation Program, are there any 

specific CHANGES that you think could be made in 

order to IMPROVE the program? 

Improve Job Placement for the Disabled 

� Provide Disability Information to the Non-disabled 

o “They need to give people more information about people with 

disability because people are not treated like they should because of 

their disability.” 

� More counselors with experience with disabilities 

o “The blind and visually impaired program: they need to hire 

individuals that know how to work with people who are blind. Hire 

people with proper credentials. My counselor was a Voc Rehab 

counselor- didn’t want to learn about helping blind people, either.” 

� Assistance with paperwork 

o “For handicapped individuals, they need to have more assistance. For 

example, the forms and understands the person’s disability when it 

comes to reading or writing. Reading and writing is my disability, so 

trying to read and write is a nightmare for me.” 

Assistance in Finding a Job 

� Structure for Clients 

o “Provide with more specific direction.” 

o “The counselor I had kept directing me in the wrong direction, so I had 

to do everything myself.” 

� Customize job placement. 

o “Should be more helpful with finding jobs for- by not focusing on easy 

195

� New Resources 



jobs for the people. I need something more challenging. They didn’t 

place me in jobs that I’m interested in.” 

o “One of the problems is they need better resources for finding a job. 

They send you to job fairs and leads and they are not useful because 

you are not qualified for them.” 

Participant Evaluations 

� Participant Screening 

o “When they evaluate people they should do a background check, work 

history- if you’re a good worker or a waste. There are too many people 

doing drugs and pulling unemployment. They should drug test who go 

through the program. There are freeloaders and there are people who 

want to work and need the money.” 

o “I personally know people that are clients that use drugs on a regular 

basis and are not serious about getting work.” 

� Disability Verification 

o “I think they really need to screen people more. There’s a lot of people 

going to Voc Rehab that aren’t really handicapped, and those people are 

taking money from people that really are handicapped.” 

Communication with Counselors and Staff 

� Ability to Choose a Counselor 

o “The people who are in the programs should have the option to chose 

the counselor that would be best for them.” 

� Counselor Availability 

o “They need to keep in contact with people. It was hard for me to get a 

hold of her- it was to make an appointment. Every time I walked in 

there, she was busy.” 

� Updates and Follow-ups 

o “Follow-ups would be nice. I’d like to have someone follow-up to see if 

196



I need further training to be an effective employee. I wish I had a 

counselor to speak with now because sometimes I feel like I need one in 

certain situations on the job.” 

o “More follow-up after I got my job and the things I needed. There was 

no follow-up. Like seeing if this is just something I could do better with 

my life than take a cashier job. Extend my education- there was none of 

that”. 

197



Question 20: Based on your own experiences with the 

vocational rehabilitation program, are there any specific 

POSITIVE aspects that should be continued or expanded 

in the future? 

Voc Rehab Employees 

� Counselors 

o “I liked the ability to talk to somebody and having somebody 

personally working with me and making all the resources available 

right there, and I got along well with my counselor and they were very 

helpful.” 

o “I really liked the way my caseworker would always tell me to keep my 

head up high. He was very full of encouragement.” 

o “The assistance was excellent. My counselor was caring and hard 

working. I took skill tests, went to school, received bus passes for work, 

and I am very thankful.” 

� Assessments and Job Leads 

o “The assessment process is excellent.” 

o “I like that they try to find jobs for you that are at your level and that 

you can do.” 

o “Interest and ability surveys were useful in determining jobs of which 

the client might enjoy.” 

� Staff 

o “The interpreters were very important.” 

o “The mobility instructors are awesome. They gave me a lot of help.” 

Education 

� Courses 

o “The thing that helped me the most was going out for all the computer 

and typing classes.” 

o “The classes that you learn about jobs are good. It’s a new style. I like 

their style on how they represent that information.” 

198



� Training 

o “Everyone was very helpful and many options and trainings were 

provided and offered.” 

o “Training, classes, and warehouse training should continue.” 

Health Support 

� Assistive Technology 

o “Their medical help- they helped with my glasses and my hearing.” 

o “The Braille program.” 

� Mental Health 

o “The mental health counseling was also something that helped to get 

me out of a slump. They really went to bat for me and so I saw a 

counselor.” 

Resources 

� Accommodations 

o “I like the way they help with uniforms and tools.” 

o “Transportation they provided was absolutely essential for me to get 

around and get a job.” 

� Social 

o “Job Search Club for the Deaf & Hard of hearing was a great supportive 

program for keeping the client motivated in their job search.” 

o “The part where they meet and network with other people is good.” 

199

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