V4
The leading bookshop ordering management ... - Gardners Books
The leading bookshop ordering management ... - Gardners Books
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
The leading bookshop ordering management system<br />
<strong>V4</strong>
Introduction<br />
Gardners has proudly been involved as an integral link in<br />
the book supply chain for over 20 years as Britain’s leading<br />
independent wholesaler. Since the company’s acquisition in<br />
1986 by Alan Little and his family, we have gone from strength<br />
to strength and our family run company services in excess of<br />
15,000 accounts worldwide.<br />
A major part of our success has been our constant investment<br />
in innovative technology and our staff. Many of the major<br />
developments in book wholesale, supply, and e-commerce have<br />
been developed and introduced by Gardners Books, something<br />
we are all incredibly proud of and strive to continue.<br />
In recent years we have increased our product range to include<br />
many other non-book media product ranges. Our book catalogue<br />
now includes eBooks and audiobook downloads, and our home<br />
entertainment catalogues include DVDs and CDs.<br />
From local bookshops to non-traditional outlets, multi-national<br />
companies and e-commerce concerns, we specialise in meeting<br />
the needs of booksellers and retailers on a global basis.<br />
The hub of Gardners is our custom built 350,000 square foot office<br />
and distribution centre based in Eastbourne on the south coast.<br />
Operating 24 hours a day, 7 days a week, allows us to provide the<br />
first class service you require, and more importantly expect,<br />
from Gardners.<br />
Gardlink History & Development<br />
Constantly at the forefront of innovation, Gardners Books was the<br />
first wholesaler to realise the benefits that electronic ordering could<br />
offer the modern bookseller. Following extensive research and a<br />
cutting edge development programme, Gardlink was first released<br />
in October 1990.<br />
Working closely with independent booksellers to develop the<br />
system our focus, as it was in 1990, has always been to offer an<br />
efficient, sophisticated bookshop management system.<br />
Offering an impressive range of features, including EPoS, stock<br />
control, EDI ordering, and real-time internet data feeds, Gardlink<br />
truly was designed and developed by the independent bookseller<br />
for the independent bookseller.<br />
Gardlink 4 continues this legacy with many new and existing<br />
facilities and features. Gardlink 4 has been completely re-written<br />
and redesigned to include a full EDI suite catering for ordering,<br />
goods-in and returns functions electronically, a completely new<br />
and intuitive user interface and designed to cater for the very latest<br />
technologies in both software and hardware.
first class service, innovative technology<br />
NEW<br />
<strong>V4</strong><br />
The leading bookshop ordering management system<br />
The Right System<br />
Choosing any software is an important decision – when you<br />
choose Gardlink you will benefit from the features that only the<br />
market leader can offer.<br />
INTERNET BASED<br />
Gardlink has grown and evolved over the years into a totally<br />
integrated bookshop management system. It is constantly<br />
updated to meet the ever changing needs of booksellers in an ever<br />
challenging retail environment. With a long and proven history, the<br />
system offers innovation, flexibility and reliability.<br />
This latest version takes advantage of current technologies and<br />
internet connectivity. With powerful freature such as:<br />
• Online search engine<br />
• Real-time availability and ordering<br />
• Complete EDI ordering suite<br />
• Comprehensive stock control & management<br />
system<br />
ment system<br />
ment system<br />
Gardlink 4 key features:<br />
<strong>V4</strong><br />
Enhanced searching engine<br />
• Combination of local and online searching<br />
• Real-time Gardners stock availability<br />
• Local book titles<br />
• Non-book products<br />
• Customisable search criteria and results tables<br />
• Jacket images and other digital marketing material<br />
<strong>V4</strong><br />
Full EDI suite<br />
• Real-time instant ordering with Gardners Books<br />
• EDI ordering to any supplier that can accept them<br />
• Email ordering<br />
• EDI invoice processing for automated goods-in<br />
process<br />
• Ordering through PubEasy<br />
• EDI returns to any supplier that can accept them<br />
• EDI returns through batch<br />
The leading bookshop ordering management system<br />
The leading bookshop ordering management system<br />
The leading bookshop ordering management system<br />
The leading bookshop ordering management system<br />
The leading bookshop ordering management system<br />
<strong>V4</strong><br />
Intuitive user interface<br />
• Touchscreen optimisation<br />
<strong>V4</strong><br />
<strong>V4</strong><br />
<strong>V4</strong><br />
User & event transaction logging<br />
Full suite of management reports & potential<br />
for custom reports<br />
Full complement of stock control features<br />
• Sales processing and analysis<br />
<strong>V4</strong><br />
Full touch screen EPoS option available<br />
• Gardlink EPoS V2 fully integrates with Gardlink 4<br />
to offer a full and detailed sales and stock control<br />
system<br />
• Familiar EPoS tools - such as customisable sales,<br />
payment and discount departments<br />
• As with Gardlink 4, EPoS V2 can be expanded as<br />
your business develops, with no limit on the number<br />
of additional workstations and tills that you can add<br />
to your network<br />
www.gardners.com
Introduction<br />
Committed to Development<br />
We continue to invest a considerable amount of time, resource<br />
and money into the development of our Gardlink software.<br />
Constantly embracing new ideas and technologies for an ever<br />
changing market, Gardlink is constantly evolving with it.<br />
Reliability, continuity and responsiveness reassured with a<br />
committed in-house development team based at our office here in<br />
Eastbourne.<br />
Flexibility<br />
Flexibility is an important consideration when investing in a new<br />
bookshop system. Your choice must not limit, either physically or<br />
financially, your potential to modify and expand along with your<br />
business needs.<br />
Gardlink has been designed with this in mind, and offers a range of<br />
inexpensive and often free upgrade routes to expand, customise<br />
and adapt your systems to accommodate growth or changes in<br />
business priorities.<br />
From simple beginnings with a standalone computer system, you<br />
can easily:<br />
• Add further workstations<br />
• Add laptop computers<br />
• Turn you system into a complete EPoS solution,<br />
quickly and cost effectively
first class service, innovative technology<br />
The Information Age<br />
The Information Age<br />
Gardlink takes full advantage of the internet, with a constant<br />
connection to our data servers around the clock. Accessing the<br />
Gardners catalogue of 5 million titles, your systems have constant<br />
access to an accurate and real time catalogue.<br />
You also have the option of including the Nielsen British Books<br />
in Print catalogue, via an online connection, to supplement and<br />
enhance your book search requests.<br />
With instant access to a vast database of information, the wealth<br />
of data being returned to you could be overwhelming, and that is<br />
why we have coupled these powerful features with a very intuitive<br />
and customisable user interface.<br />
Access to a full EDI suite provides an easy and efficient means<br />
of carrying out basic stock control functions such as ordering,<br />
goods-in and returns with a wide variety of suppliers.<br />
With access to our high speed data servers and internet<br />
connections, searching for books is not only accurate and<br />
comprehensive, but also extremely responsive.<br />
Gardlink provides instant access to the Gardners stock catalogue,<br />
providing you with constant price, availability and discount<br />
information. With the built in PubEasy service, you can now also<br />
access their systems to provide you with instant access to 3rd<br />
party supplier price and availability data, be that with a distributor,<br />
publisher or other wholesaler.<br />
www.gardners.com
Customer Comes First<br />
Customer Comes First<br />
Using Gardlink’s customer order service allows you to easily record<br />
the order with full customer details, including current contact<br />
details such as mobile phone numbers and email addresses.<br />
Automatically contacting your customer, Gardlink will send an<br />
email or text message to let them know that their order is ready for<br />
collection at your shop.<br />
Home Delivery<br />
Deliveries direct to the consumer’s home address is not just<br />
the preserve of the internet retailers, you too can offer this<br />
convenience of service to your customers and enjoy the one of<br />
the many benefits of collaboration between Gardlink and Gardners<br />
Books. When you are choosing Gardners Books as a supplier for a<br />
customer order, simply select the Home Delivery option, and fill out<br />
the delivery address details.<br />
Benefits of this flexible service include:<br />
• Avoid goods receiving, packaging and despatch<br />
from your own premises<br />
• Consolidation and bulking services available<br />
• Range of proven and trusted carrier choices for UK<br />
and export<br />
• Bespoke stationery options<br />
• Gift wrapping services and packing insertion options
MY<br />
MY<br />
VOUCHER<br />
MY<br />
VOUCHER<br />
first class service, innovative technology<br />
Customers<br />
Customers are the lifeblood of your business. Gardlink maintains<br />
and collates a database of your customers. Not only does this<br />
represent a time saving convenience when placing orders,<br />
but ultimately offers possibly the most targeted marketing<br />
opportunities to you. It collects customer details including<br />
addresses, phone numbers and email addresses, as well as<br />
ordering history and interests, providing you with the opportunities<br />
to create customised promotions.<br />
VOUCHER<br />
MY<br />
LOCAL<br />
LOYALTY<br />
REWARDS.<br />
LOCAL<br />
LOYALTY<br />
REWARDS.<br />
VOUCHER<br />
Dear customer<br />
Thank you for signing up to our ‘Local Loyalty Rewards.’ loyalty scheme.<br />
Attached to this letter you will find your privilege card, which you‘ll need to sign, remove and laminate<br />
as per the instructions below. Use this card every time you spend £10 or more at John Smith Books<br />
and you’ll receive 1 point. For every 10 points you accumulate you’ll receive a £5.00 voucher! It’s as<br />
simple as that.<br />
The ‘Local Loyalty Rewards.’ card is a great loyalty<br />
scheme which rewards you when using the privilege card<br />
on a regular basis in your local book shop.<br />
JohnSmith<br />
B O O K S<br />
17 Random Street<br />
Anytown<br />
East Nowhere<br />
AB12 C34<br />
Tel: 01234 567 890<br />
email: john@jsbooks.co.uk<br />
www.jsbooks.co.uk<br />
As your local bookshop we can offer you an unparalleled range, with access to over 2.5 million<br />
books, 45,000 DVDs and Blu-ray discs, and 80,000 eBooks. For any titles we don’t carry in stock<br />
we can offer you a next day delivery service to either the shop or your home address.<br />
Thanks again for your custom, we look forward to seeing you very soon!<br />
Loyalty<br />
Gardlink offers you the ability to run a totally integrated customer<br />
loyalty card scheme in your shop. You can create your own or<br />
make use of the “local loyalty rewards” scheme operated by<br />
Gardners Books, providing ready-made cards, vouchers and<br />
POS material.<br />
The feature is fully customisable, allowing you to set your own<br />
point values and voucher triggers. All details are recorded<br />
within the system and are available at the touch of a button for<br />
incorporating into your customer database for any<br />
marketing purpose.<br />
A comprehensive range of reports are available for you to track<br />
points and vouchers issued and redeemed.<br />
This professionally produced material is available to you via<br />
Gardners Books at a heavily subsidised price, allowing you<br />
to issue credit card sized cards to your customers and obtain<br />
supporting point of sale material.<br />
Kind regards<br />
John Smith Books<br />
JohnSmith<br />
SIGNATURE<br />
B O O K S<br />
17 Random Street<br />
Anytown<br />
East Nowhere<br />
AB12 C34<br />
LOCAL<br />
LOYALTY<br />
REWARDS.<br />
Tel: 01234 567 890<br />
email: john@jsbooks.co.uk<br />
www.jsbooks.co.uk<br />
INSTRUCTIONS FOR CARD LAMINATION:<br />
1. SIGN PRIVILEGE CARD ON SIGNATURE STRIP.<br />
2. GENTLY REMOVE PRIVILEGE CARD FROM LETTER.<br />
3. FLIP THE CARD OVER AND PLACE BACK ONTO THE<br />
CLEAR FILM AREA.<br />
4. CAREFULLY PUSH THROUGH AND THE CARD WILL<br />
LAMINATE ON THE SIGNATURE SIDE.<br />
‘Local Loyalty Rewards’ scheme by Gardners Books<br />
My Privilege Card<br />
www.gardners.com
Stock Control<br />
Bookshop Invoicing<br />
Create invoices, delivery notes and credit notes for any of your<br />
customers using this integrated facility. The flexibility of the system<br />
allows you to apply overall and/or individual line discounts, with<br />
Gardlink recording the sales transactions and automatically<br />
booking out the stock.<br />
You can even customise your invoices, delivery and credit notes to<br />
include your own colour logs for the header.<br />
Stock Control<br />
Gardlink provides the unique benefits of EPoS in in-stock figures<br />
and fast goods-in processing, within a low cost intuitive, simple,<br />
yet highly sophisticated programme.<br />
With core elements such as sales processing, goods-in, returns,<br />
bookshop invoicing, and a variety of other utilities Gardlink is the<br />
complete stock control package.<br />
Integrated for use with the system, cordless scanners help take<br />
the strain out of stock takes, why bring the books to the computer,<br />
when you can take the scanners to your stock?<br />
You can even add your own product ranges to Gardlink including<br />
non-book items. Many of our customers use their system to<br />
maintain and control their non-book stock, such as stationary,<br />
music, DVDs, gifts etc.
first class service, innovative technology<br />
Ordering<br />
Creating an order is simplicity itself. From any book search screen<br />
you can add the item you are reviewing directly into a new or<br />
existing order list. The order lists can be reviewed regularly, and<br />
details such as quantities, references and even suppliers changed<br />
or swapped about right up to sending the orders.<br />
Orders can be sent using a variety of methods including;<br />
• EDI to Gardners and any other EDI enabled supplier<br />
• PubEasy – To any PubEasy affiliated supplier<br />
• Teleordering – to any supplier<br />
• Email – to any supplier with an email address<br />
• Printouts<br />
Sales Processing<br />
Whether you use our add-on EPoS module or not, the sales<br />
processing facility contains your days’ sales in a detailed, yet easy<br />
to use format.<br />
With each item showing its goods-in, sales, returns and backorder<br />
history, you are presented with all the information needed to make<br />
a commercial decision about reordering those items. With instant<br />
price & availability from Gardners online database, as well as<br />
PubEasy, you will know immediately who has stock and at what<br />
price.<br />
You can also make use of the core stock flags feature, and clearly<br />
identify the important items in you sales lists.<br />
www.gardners.com
Simplify the Procedure<br />
Goods In<br />
Gardlink greatly simplifies this procedure as any order supplied by<br />
Gardners will automatically generate an electronic version of the<br />
invoice, which the system will collect on demand. Gardlink will also<br />
accept and process EDI invoices from any other supplier offering<br />
them.<br />
Once you accept these invoices, Gardlink will automatically add<br />
everything listed into stock for you. Should there be any customer<br />
orders included in the delivery, customer slips will be printed ready<br />
for you to place inside the front cover.<br />
Gardlink will now even text or email your customer to tell them that<br />
their book has arrived at your store. This process is completely<br />
automatic; you simply tell Gardlink when you initially create the<br />
order.<br />
If your supplier is unable to provide an electronic invoice or delivery<br />
note, you can also carry out goods-in using the original purchase<br />
order or alternatively by using your barcode scanner.<br />
Returns<br />
Using slow/movers & dead stock report, you can now<br />
automatically build returns lists instantly. Gardlink even determines<br />
from which supplier you last purchased the titles and collates and<br />
produces a returns request list on demand.<br />
Alternatively you can choose to build your returns requests<br />
manually using the barcode scanner, but by whichever method you<br />
choose, returns can be sent easily and electronic via the EDI suite<br />
or 3rd party providers such as Batch.<br />
Backorders<br />
The backorders module of Gardlink allows you to maintain and<br />
administer your Gardners backorders. Using the online real-time<br />
technology, Gardlink provides you with the latest information on<br />
all of your backorders, and you can even mark individual items for<br />
chasing or cancellation. This data also links in and updates your<br />
customer orders, even when you are making unrelated enquiries.
first class service, innovative technology<br />
Book Stock In/Out<br />
If you attend many off-site sales events, such as school open<br />
days, parent evenings etc., Gardlink enables you to take stock<br />
from the shop, compiling a simple yet detailed list of everything<br />
being booked out. Upon you return, you simply book in the<br />
remaining stock, and if you wish, Gardlink can automatically<br />
generate the sales data and history for that event.<br />
Technical Support<br />
Support for Gardlink is available through our in-house Gardlink<br />
Support team, Monday to Saturday between the hours of 9am to<br />
6pm inclusive.<br />
Our experienced and friendly team are there to answer any<br />
questions you may have and to discuss the many features that<br />
Gardlink has to offer.<br />
Management Reports<br />
Gardlink contains a selection of standard reports for analysing your<br />
stock, sales and customers. With reports available to access your<br />
current stock holding Gardlink contains all of the fundamentals<br />
to empower you to make the commercial decisions necessary to<br />
improve your business plan.<br />
If you have a more specialised requirement, we can even build<br />
custom reports for you.<br />
www.gardners.com
Gardlink - EPoS Version 2<br />
This latest version of our popular EPoS software is more than just<br />
a re-write of the original. Whilst we have built upon the principles<br />
of the original versions, we are excited to be able to offer many<br />
new facilities and abilities to provide you with the tools you need to<br />
run your business on a day to day basis.<br />
You have all of the usual tools you need and would expect from an<br />
EPoS system such as customisable sales departments, payment<br />
departments, and discount departments. In addition you can now<br />
analyse and produce report data by each till and each user.<br />
Each transaction is stored in the database, and can be instantly<br />
recalled for your reference. Shop sales statistics can also be built<br />
using the comprehensive export routines, so that you can assess<br />
your sales for various tills or members of staff.<br />
With a selection of standard promotions, you have the ability to<br />
automate in-store events such as buy-one-get-one-free. Gardlink<br />
EPoS V2 will handle these promotions without user intervention,<br />
removing the potential for human error or time consuming<br />
calculations.<br />
With the arrival of the optional user-control, you can set up<br />
members of staff to have specific levels of access for sales,<br />
refunds, and credits.<br />
Contact Us<br />
...to discuss all your Gardlink requirements.<br />
General contact details<br />
Gardners Books Ltd<br />
1 Whittle Drive, Eastbourne<br />
East Sussex BN23 6QH<br />
Tel: 01323 521555<br />
Fax: 01323 521666<br />
Simon Pallant, IT Service Manager<br />
simon.pallant@gardners.com<br />
Website<br />
www.gardners.com<br />
www.easyentertainment.co.uk