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Important InformationThis section provides support contact information, cautions and warnings, and product specifications for the Professional3400 and 5400N.Support InformationUS, Asia/Pacific, Mexico/Latin AmericaRimage Corporation7725 Washington Avenue SouthMinneapolis, MN 55439USAAttn: Rimage ServicesEuropeRimage Europe GmbHAlbert-Einstein-Str. 2663128 Dietzenbach GermanyContact Rimage Services:Website: www.rimage.com/supportKnowledgeBase: http://rimage.custhelp.comLog in and select the Ask a Question tabTelephone:North America: 800-553-8312Asia/Pacific, Mexico/Latin America: 952-946-0004Contact Rimage Services Europe:Website: www.rimage.deEmail: support@rimage.deTelephone: +49-(0) 1805-7462-43Fax: +49-(0) 6074-8521-101Fax: 952-946-6956When you contact Rimage Services, please provide:• System serial number and software version• Functional and technical description of the problem• Exact error message receivedLearn More OnlineMy Rimage Product Information:Copy this information from your Rimage product for futurereference.Note: Make sure you update the Serial Number here anytimeyou receive a replacement system.Serial Number:Product Name:Date of Purchase:At www.rimage.com/support, you can experience Rimage’s world-class Support and Services.From the Support home page:1. Select your product series.2. Select your product.3. Learn more on the product page.From your product page you can access:• Information about the latest software and firmwareupdates• Product specificationsTechnical Support• The latest documents• Current firmware and driver downloadsRimage offers a variety of service and support options for the Professional 3400 and 5400N including Next Business DayOn-site Agreements, Exchange Services, and Software Subscriptions and Support. Please contact your Rimage Value AddedReseller or Rimage for additional information and pricing.- - Important! Make sure that you register your autoloader so Rimage can notify you of upgrades as they becomeavailable. Registration is available at http://www.rimage.com/support/warranty-registration.2001431_B7