Terms and conditions for business

Email us with any questions: eservice@britishgasbusiness.co.ukout-of-contract site – any site for whicha price arrangement has ended in linewith clause 2.4.out-of-contract rates – prices whichapply to an out-of-contract site.price or prices – the prices we willcharge you for supplying gas orelectricity (or both) to your sites asset out in your contract details or asdecided under clauses 2.3 or 2.4.price arrangement – the prices wehave agreed with you in relation tosupplying gas or electricity to your sitesfor the pricing period set out in yourcontract details, including, for example,a fixed or flexible price arrangement.pricing period – the fixed period oftime for which we have agreed thata price arrangement will apply as setout in your contract details and as weagree between us from time to timeunder clause 11.process for handling complaints – ourmethods and procedure for handlingany complaints as set out clause 16.regulatory authority – any governmentdepartments, regulatory, statutory andother organisations that can regulatethis contract.renewable source electricity –electricity generated from renewablesources exempt from CCL underSchedule 6 of the Finance Act 2000.site or sites – any property orproperties we supply with gas orelectricity (or both).smart meter - a meter which, as wellas measuring energy, can also carryout other roles, for example, twowaycommunication allowing us toread the meter remotely and gatherinformation related to the supply of gasor electricity (or both).standing charge – the daily chargethat you must pay us to keep the siteconnected to the gas or electricitysupply, however much gas or electricityyou use.statement of renewal terms –a statement (in the format containedin clause 11) containing informationabout your existing price arrangement,including the date your existing pricearrangement ends and details of howyou can accept or reject a new pricearrangement that we may offer you.supply period – the entire period thatwe supply gas or electricity (or both) toyou under this contract.supply point – the points (whetherinstalled by us or another supplier)at which the meters at your sites aresupplied with gas or electricity (orboth).transporter – the company licensed todeliver gas through the pipes to the site.VAT – value added tax as described inthe Value Added Tax Act 1994.Interpretation of words and phrasesused in this contractWhere we talk about domesticpurposes and non-domestic purposes,those phrases will have the meaningas given to them by Ofgem.Any reference to a statute or toany condition or legislation underthis statute also includes anyamendments to it.Where we use ‘include’, ‘including’,‘in particular’ ‘for example’ or anysimilar expression in this contract, it isto give you an idea only and does notmean we are mentioning everythingthat may apply.At a glance:This section highlights yourmain responsibilities under thisagreement. You are responsiblefor reading the terms andconditions in full.You are responsible for:confirming that you will keepto clause 1.6;telling us when you become,or stop being, a micro-business;telling us when you leavethe site;paying the prices that youowe us;giving us the correct informationabout VAT and CCL;telling us if you have notreceived your bill for while, yourbill is unusually high or low, orif there is any change in yourcircumstances that may leadto changes in your energy use;arranging a security depositif we need one from you;co-operating with us forany meter arrangements weneed to make for your siteand providing us with meterreadings;telling us if you generateyour own electricity; andtelling us if you do not want torenew your price arrangement.3839