Terms and conditions for business

Email us with any questions: eservice@britishgasbusiness.co.uk6.0 About your supply6.0 About your supply(e)(f)(g)(h)(i)If you give us a meter readingthat falls outside our reasonableestimation of your use, we maynot be able to use your meterreading. If this happens, wewill take all reasonable stepsto contact you to ask for a newmeter reading. If we still havea good reason to believe thatthe meter reading you haveprovided is not accurate, wewill tell you that we are not ableto use the meter reading youprovided and we may then usean estimated meter reading.You must tell us if there are anyunusual circumstances whichmight have affected your use, forexample if your site was closed.We also have the right to usea different meter reading fromthe one you give us if we readthe meter ourselves and get areading that is different to themeter reading you provided.If you disagree with a meterreading we have used (eitheran actual meter reading or anestimated reading), you must tellus within 30 days of the bill whichhas been worked out using thatmeter reading.We are not responsible for anyfaults in a meter or other fittingthat we do not own or provide.You must not damage orinterfere with the meter. If youdo, we will charge you our or ouragents’ reasonable costs to visit asite and carry out any work thatneeds doing to the meter. Wewill also charge you if we thinkyou may have interfered with themeter to steal gas or electricity.In those circumstances we canalso prosecute.5.3 When we ask, you must let us,our agents, the transporter ornetwork operator visit each ofyour sites to inspect the meter.You must make sure it is safeto visit your sites.You must allow these visitsto your sites:(a) for any reason that relates to yoursupply or meter, pipes or wires(this includes reading, inspecting,repairing, exchanging, testing,installing, isolating or removinga meter or stopping your supply);(b) if we need to inspect or testa meter or connection we donot own or have not provided,to check it is safe and givesaccurate readings or make sureit has not been tampered with(you agree to pay our reasonablecosts if we need to do this);(c) if there is a danger and we needto arrange for your supply to beturned off;(d) if there is an emergency;(e) if at any time we need to makeany changes relating to orresulting from the supply (forexample if we need to changethe pipes connected to themeter or the type of meteryou use);(f) if we have stopped supplyingyour site and we want to collectany meter that belongs to us; or(g) if we need to visit for any otherreason and can do this legally.5.4 If you or we think that the meteris not correctly recording thegas or electricity you use, wewill choose a qualified personto test it. If the test shows thatthe meter is not recordinginformation correctly (becauseit is outside the ‘limits of error’set by industry agreements),we will replace or repair themeter as soon as is reasonablypractical. If this happens, wewill pay the costs involved inreplacing the meter.5.5 If we ask for the test, we will payfor it. If you ask for the test, youmust pay for it before we carryit out. If the test shows that themeter is not correctly recordingthe gas or electricity you use,we will refund the amount youpaid for the test. If the meteris working properly, we will notrefund you the amount you paidfor the test. If the test shows thatthe meter is not working properlyor that you have paid for moregas or electricity than you shouldhave, we will pay you back theamount you have overpaid.At a glance:You agree to give us a meterreading in line with clause 5.2(c).You can email us your meterreading at: meter.reads@britishgasbusiness.co.ukYou must allow us access to yourmeter and you must not tamperwith it or damage it.6.1 If we or any legally authorisedthird party (for example thetransporter) asks you to stopor limit the amount of gas orelectricity you use at a site, youmust do everything you can todo so straight away. Your supplymay be stopped or limited if:(a) we believe somebody’s lifeor property may be in danger;(b) you do not pay your gas orelectricity bills by the due date;(c) Ofgem, the transporter or thenetwork operator tells us to do so;(d) we believe it is necessary andany energy laws or industryagreements allow us to do so;(e) circumstances that we have nocontrol over prevent us fromsupplying you (although we willtake reasonable steps to keepsupplying you);(f) we believe your meter is notset up properly or is unsafe(including if we have not beenable to read a meter that youhave provided or if we believethe metering equipment isbeing interfered with);(g) we need to test emergencyor safety procedures (includingenergy-industry procedures); or(h) you and we have specificallyagreed that your supply canbe interrupted in certaincircumstances.6.2 We are entitled to inspect andread your meter and stop yoursupply from outside your site ifyour meter has equipment thatallows us to do so.1415