BUSN 258 Week 8 Final Exam 1 (Devry)
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<strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 8 <strong>Final</strong> <strong>Exam</strong> 1 (<strong>Devry</strong>)Click Here to Buy the Tutorialhttp://www.busn<strong>258</strong>.com/product-34-<strong>BUSN</strong>-<strong>258</strong>-<strong>Week</strong>-8-<strong>Final</strong>-<strong>Exam</strong>-1For more course tutorials visitwww.busn<strong>258</strong>busn<strong>258</strong>.com1.Question :(TCO 1) The best way to win customer loyalty is to:2.Question :(TCO 2) Which of the following problems is NOT listedas a people turnoff?3.Question :(TCO 3) Small companies can compete against largerones if they offer:4.Question :(TCO 4) Which of the following is NOT an example ofsomething a company can do to enhance extrinsic value?5.Question :(TCO 5) Companies cannot wait years for their customersto see long-term value, so they should:6.Question :(TCO 4) Smart companies connect with their customersthrough:7.Question :(TCO 5) Intrinsic value arises from:8.Question :(TCO 5) Communication efficiency is:9.Question :(TCO 5) Customer convenience stems from:10.Question :(TCO 4) How long do Americans want to spendpreparing a meal?11.Question :(TCO 9) To avoid requiring customers to do repetitivetasks:12.Question :(TCO 8) A company's culture is made up of:
13.Question :(TCO 8) Many customers get their first impression ofyour company from:14.Question :(TCO 9) Calling yourself Mr. or Ms. may give theimpression that:15.Question :(TCO 8) Which employees do most customers associatewith a company?16.Question :(TCO 10) The three-step process for acting oncomplaints does NOT include:17.Question :(TCO 10) What percent of customers whose complaintsare dealt with report a willingness to do business with a companyagain?18.Question :(TCO 10) Feedback is a form of:19.Question :(TCO 10) A quick response to a customer's problemshould convey:20.Question :(TCO 11) When it comes to listening versus speaking:21.Question :(TCO 12) A good strategy with an angry customer is:22.Question :(TCO 6) Which of the following behaviors is NOTcharacteristic of aggressive people?23.Question :(TCO 11) Abrasiveness refers to:24.Question :(TCO 13) In the NPS formula, the P stands for:25.Question :(TCO 13) Market share refers to:1.Question :(TCO 1, 2) Define and explain the NPS formula and howit applies to customer satisfaction.Superb response2.Question :(TCO 4,5) Explain the concept of goodness of product fit.
Awesome response3.Question :(TCO 6, 7) Describe the two personalities a customer willencounter when doing business with an organization, and provideexamples of each from your own experience.Fantastic response4.Question :(TCO 8, 9) Describe at least three techniques thatcompanies can use to successfully engage their customers. What areyour recommendations for improving a company's ability to engagetheir customers?Brilliant response5.Question :(TCO 13) Describe the difference between customershare and market share. Explain which concept is more important.
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