BUSN 258 Week 6 Case Study (Devry)

BUSN 258 Week 3 Case Study (Devry)Click Here to Buy the Tutorialhttp://www.busn258.com/product-29-BUSN-258-Week-3-Case-StudyFor more course tutorials visitwww.busn258busn258.com1. Interview: After completing your assigned readings for this week,interview someone who has a customer relations/customer servicerole or responsibility where the person has organizationalresponsibility and knowledge of the companyÂ’s customer relationspolicies. This person could be in your own organization or in anyother company. Ask the interviewee to describe the role andimportance of customer relations/customer service to the organizationand the top three customer relations/customer service issues faced bythe organization. In case of a last minute conflict it is best to have asecond choice lined up.2. Supporting Research: Based on what you learned in the interview,you'll conduct online research using scholarly resources, which can befound in the DeVry Online Library (available under Course Home)and online research sources such as Google. Locate at least fourarticles (two must be from scholarly resources) that discuss thecurrent business climate for this company for inclusion as sources inyour paper. What are current trends in this business (or in the overallindustry of which this business is a member) that might impactcustomer service, customer satisfaction, or customer loyalty positivelyor negatively?ExamplesA.) Toyota is a business in the auto industry. Customers want safe