BUSN 258 Week 4 Midterm - Set 1 (Devry)
For more course tutorials visit www.busn258.com 1.Question : (TCO 1) Excellent organizations are: Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability. Question : (TCO 9) You can gain loyal online customers through a lack of competition if: Question : (TCO 10) Customer dissatisfaction with a firm's phone call handling stems from: Question : (TCO 3) A smile originates in the: Question : (TCO 4) What percent of shopping decisions are made at the point of purchase? Question : (TCO 1) A business will lose 10—30% of its customers in what time frame? Question : (TCO 8) Behavior is: 9.Question : (TCO 6) Which of the following reasons is NOT a reason for not seeking clarification in a conversation? 10. Question : (TCO 7) Which of the following suggestions is NOT part of the minimum requirements for listening? 11. Question : (TCO 8) To end a call: 12. Question : (TCO 7) When it comes to listening versus speaking: 13. Question : (TCO 6) Changing channels does NOT stem from: 14. Question : (TCO 6) Calling yourself Mr. or Ms. may give the impression that you are: 15. Question : (TCO 13) Many customers get their first impression of your company from: 16. Question : (TCO 13) Customers expect a page to load in less than: 17. Question : (TCO 13) Click-path refers to 18. Question : (TCO 6) The first step in handling an upset caller is to ________. Page: 1 2 1.Question : (TCO 1, 4) Define what the word "customer" means in the context of this chapter and discuss the two different kinds of customers that every business has. 2. Question : (TCO 7, 8) What are the three "I"s of eye communication, and how do you see each used in a typical face-to-face sales encounter? 3. Question : (TCO 8) What is meant by appropriate dress and grooming for the workplace?
For more course tutorials visit
www.busn258.com
1.Question : (TCO 1) Excellent organizations are:
Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.
Question : (TCO 9) You can gain loyal online customers through a lack of competition if:
Question : (TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:
Question : (TCO 3) A smile originates in the:
Question : (TCO 4) What percent of shopping decisions are made at the point of purchase?
Question : (TCO 1) A business will lose 10—30% of its customers in what time frame?
Question : (TCO 8) Behavior is:
9.Question : (TCO 6) Which of the following reasons is NOT a reason for not seeking clarification in a conversation?
10. Question : (TCO 7) Which of the following suggestions is NOT part of the minimum requirements for listening?
11. Question : (TCO 8) To end a call:
12. Question : (TCO 7) When it comes to listening versus speaking:
13. Question : (TCO 6) Changing channels does NOT stem from:
14. Question : (TCO 6) Calling yourself Mr. or Ms. may give the impression that you are:
15. Question : (TCO 13) Many customers get their first impression of your company from:
16. Question : (TCO 13) Customers expect a page to load in less than:
17. Question : (TCO 13) Click-path refers to
18. Question : (TCO 6) The first step in handling an upset caller is to ________.
Page: 1 2
1.Question : (TCO 1, 4) Define what the word "customer" means in the context of this chapter and discuss the two different kinds of customers that every business has.
2. Question : (TCO 7, 8) What are the three "I"s of eye communication, and how do you see each used in a typical face-to-face sales encounter?
3. Question : (TCO 8) What is meant by appropriate dress and grooming for the workplace?
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13. Question : (TCO 6) Changing channels does NOT stem from:14. Question : (TCO 6) Calling yourself Mr. or Ms. may give theimpression that you are:15. Question : (TCO 13) Many customers get their first impression ofyour company from:16. Question : (TCO 13) Customers expect a page to load in less than:17. Question : (TCO 13) Click-path refers to18. Question : (TCO 6) The first step in handling an upset caller is to________.Page: 1 21.Question : (TCO 1, 4) Define what the word "customer" means inthe context of this chapter and discuss the two different kinds ofcustomers that every business has.2. Question : (TCO 7, 8) What are the three "I"s of eyecommunication, and how do you see each used in a typical face-tofacesales encounter?3. Question : (TCO 8) What is meant by appropriate dress andgrooming for the workplace?
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