Veritas Storage Foundation and High Availability Solutions Release Notes
Veritas Storage Foundation⢠and High ... - SORT - Symantec Veritas Storage Foundation⢠and High ... - SORT - Symantec
Technical SupportContacting Technical SupportSymantec Technical Support maintains support centers globally. TechnicalSupport’s primary role is to respond to specific queries about product featuresand functionality. The Technical Support group also creates content for our onlineKnowledge Base. The Technical Support group works collaboratively with theother functional areas within Symantec to answer your questions in a timelyfashion. For example, the Technical Support group works with Product Engineeringand Symantec Security Response to provide alerting services and virus definitionupdates.Symantec’s support offerings include the following:■■■A range of support options that give you the flexibility to select the rightamount of service for any size organizationTelephone and/or Web-based support that provides rapid response andup-to-the-minute informationUpgrade assurance that delivers software upgrades■ Global support purchased on a regional business hours or 24 hours a day, 7days a week basis■Premium service offerings that include Account Management ServicesFor information about Symantec’s support offerings, you can visit our website atthe following URL:www.symantec.com/business/support/index.jspAll support services will be delivered in accordance with your support agreementand the then-current enterprise technical support policy.Customers with a current support agreement may access Technical Supportinformation at the following URL:www.symantec.com/business/support/contact_techsupp_static.jspBefore contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should beat the computer on which the problem occurred, in case it is necessary to replicatethe problem.When you contact Technical Support, please have the following informationavailable:■Product release level
■■■■■■■Hardware informationAvailable memory, disk space, and NIC informationOperating systemVersion and patch levelNetwork topologyRouter, gateway, and IP address informationProblem description:■ Error messages and log files■ Troubleshooting that was performed before contacting Symantec■ Recent software configuration changes and network changesLicensing and registrationCustomer serviceIf your Symantec product requires registration or a license key, access our technicalsupport Web page at the following URL:www.symantec.com/business/support/Customer service information is available at the following URL:www.symantec.com/business/support/Customer Service is available to assist with non-technical questions, such as thefollowing types of issues:■■■■■■■■■Questions regarding product licensing or serializationProduct registration updates, such as address or name changesGeneral product information (features, language availability, local dealers)Latest information about product updates and upgradesInformation about upgrade assurance and support contractsInformation about the Symantec Buying ProgramsAdvice about Symantec's technical support optionsNontechnical presales questionsIssues that are related to CD-ROMs or manuals
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Technical SupportContacting Technical SupportSymantec Technical Support maintains support centers globally. TechnicalSupport’s primary role is to respond to specific queries about product features<strong>and</strong> functionality. The Technical Support group also creates content for our onlineKnowledge Base. The Technical Support group works collaboratively with theother functional areas within Symantec to answer your questions in a timelyfashion. For example, the Technical Support group works with Product Engineering<strong>and</strong> Symantec Security Response to provide alerting services <strong>and</strong> virus definitionupdates.Symantec’s support offerings include the following:■■■A range of support options that give you the flexibility to select the rightamount of service for any size organizationTelephone <strong>and</strong>/or Web-based support that provides rapid response <strong>and</strong>up-to-the-minute informationUpgrade assurance that delivers software upgrades■ Global support purchased on a regional business hours or 24 hours a day, 7days a week basis■Premium service offerings that include Account Management ServicesFor information about Symantec’s support offerings, you can visit our website atthe following URL:www.symantec.com/business/support/index.jspAll support services will be delivered in accordance with your support agreement<strong>and</strong> the then-current enterprise technical support policy.Customers with a current support agreement may access Technical Supportinformation at the following URL:www.symantec.com/business/support/contact_techsupp_static.jspBefore contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should beat the computer on which the problem occurred, in case it is necessary to replicatethe problem.When you contact Technical Support, please have the following informationavailable:■Product release level
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