Veritas Cluster Server Bundled Agents Reference Guide

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208 Troubleshooting bundled agents Troubleshooting services and application agents Recommended Action: Verify that the ServiceOrScriptName defined in the configuration file is the same as the display name used by SCM. Also verify that the specified service is supported by the SCM version on the host and that the specified service was opened successfully. Failed to query the status of the service ‘Service_Name’. Error = Error Code The agent failed to determine the status of the service. This is a VCS internal error. Recommended Action: Verify that the attribute ServiceOrScriptName defined in the configuration file is the same as the display name used by SCM. Otherwise, offline and online the service group. Contact Symantec Technical Support if the problem persists. The service ‘Service_Name’ is not in running state The agent failed to offline the service because the service is not in STARTED state. Recommended Action: Verify the state of the service and re-issue the online command. Failed to get the user context of the running service ‘Service_Name’. Error = Error Code The agent failed to obtain the information about the user in whose context, the specified service will run. Recommended Action: Verify that the user exists, or the domain controller is accessible. See the error code if the problem persists. Failed to get the SID for user ‘DomainName\Username’ The agent failed to obtain the SID for the specified user. Recommended Action: Verify that the domain controller is accessible, or the specified user exists. See the error code if the problem persists. The service ‘Service_Name’ is not running under the context of user DomainName\Username The user information specified in the UserAccount information is different from the user information, in whose context the service will run. Recommended Action: Stop the service and modify the user information. Re-issue the online command. Failed to launch the monitor script ‘Script_Name’. Error = Error Code The agent failed to launch the script to monitor the service. Recommended Action: Verify that the script is accessible. See the Windows error code if the problem persists.
Troubleshooting bundled agents Troubleshooting services and application agents 209 Monitorscripthasnotrespondedwithinthespecifiedtimeoutof Timeout period seconds. Error = Error Code The agent failed to receive a response from the monitor script. Recommended Action: Review the configuration definition of the attribute MonitorProgTimeout. Increase its value if required. Failed to terminate the monitor program. Error = Error Code The agent failed to terminate the script specified in the MonitorService attribute. Recommended Action: Stop the agent. See the Windows error code, if the problem persists. Failed to get exit code of the monitor program. Error = Error Code The agent failed to get a response from the script that monitors a specified service. Recommended Action: Verify that the exit codes returned by the script conform to VCS standards. See the Windows error code for further information. Contact Symantec Technical Support if the problem persists. Failed to enable the Privilege_Name' privilege. Error = Error Code The agent failed to enable the privilege required to kill a process. See the Windows error code for further information. Invalid Service name [service_name]. The resource definition in the configuration file contains an invalid or incorrect service name. Recommended Action: Verify that the attribute ServiceOrScriptName defined in the configuration file is the same as the display name used by SCM. Also verify that the specified service is supported by the SCM version on the host. Process agent error messages Failed to convert the argument list. Error = Error Code The agent failed to convert the argument list. This is a VCS internal error. Recommended Action: Offline and online the service group. Contact Symantec Technical Support if the problem persists. Failed to lookup the account name for the user ‘Account_Name’. Error = Error Code The agent failed to obtain the SID for the specified user. Recommended Action: Verify that the domain controller is accessible, or the specified user exists. See the error code if the problem persists.
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Veritas Cluster Server Bundled Agen
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Contents Technical Support ........
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Contents 9 Attribute definitions ..
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Contents 11 Sample configuration ..
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Contents 13 Resource type definitio
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Chapter 1 Introducing VCS bundled a
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Introducing VCS bundled agents Attr
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Chapter 2 Storage agents This chapt
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Storage agents DiskReservation (Dis
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Storage agents Mount agent 27 Mount
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Storage agents Mount agent 29 Table
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Storage agents Volume Manager Diskg
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Storage agents Volume Manager Diskg
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Storage agents MountV agent 35 Tabl
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Storage agents MountV agent 37 str
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Storage agents MountV agent 39 Tabl
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Storage agents VVRSnap agent 41 Sam
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Storage agents VMwareDisks agent 43
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Storage agents VMwareDisks agent 45
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Storage agents VMNSDg agent 47 Agen
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Storage agents NativeDisks agent 49
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Network agents NIC agent 53 Resourc
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Network agents IP agent 55 IP agent
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Network agents IPv6 agent 57 The IP
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Network agents Lanman agent 59 IPv6
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Network agents Lanman agent 71 LANM
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Chapter 6 Services and applications
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Veritas Cluster Server Bundled Agents Reference Guide

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