BUSN 258 Week 8 Final Exam 2/uophelp
BUSN 258 Week 8 Final Exam 2 (Devry) For more course tutorials visit www.uophelp.com 1. Question : (TCO 1) The first step to reduce waiting time is to: 2. Question : (TCO 2) Communication turnoffs often occur when employees are ignorant of: 3. Question : (TCO 3) Small companies can compete against larger ones if they offer:
BUSN 258 Week 8 Final Exam 2 (Devry)
For more course tutorials visit
www.uophelp.com
1.
Question :
(TCO 1) The first step to reduce waiting time is to:
2.
Question :
(TCO 2) Communication turnoffs often occur when employees are ignorant of:
3.
Question :
(TCO 3) Small companies can compete against larger ones if they offer:
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2.Question :(TCO 4, 5) Discuss the impact of ignoring e-mails or delaying responses to e-mail fromcustomers in a business setting.24 of 253.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing business withan organization, and provide examples of each from your own experience.20 of 254.Question :(TCO 8, 9) Sometimes we walk into a store and we feel like we're the most important person inthe world. Other times, we enter a business, and we might as well be invisible. What are someexamples of companies that succeed and companies that fail in engaging their customers? Whatare your recommendations for improvement for places you do business?5.Question :(TCO 13) Explain the concept of personalized self-serve solutions and the role of Web content asit relates to a customer's individual needs.
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