BUSN 258 Week 5 You Decide/uophelp
BUSN258 Week 5 You Decide (Devry)
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Scenario Summary
You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group but not a clear view if there is an issue.
You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people.
Your Role/Assignment
Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?
Activity
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.
BUSN258 Week 5 You Decide (Devry)
For more course tutorials visit
www.uophelp.com
Scenario Summary
You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group but not a clear view if there is an issue.
You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people.
Your Role/Assignment
Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?
Activity
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.
BUSN258 Week 5 You Decide (Devry)Click Here to Buy the Tutorialhttp://www.uophelp.com/BUSN-258/product-9109-BUSN258-Week-5-You-Decide-For more course tutorials visitwww.uophelp.comScenario SummaryYou are a general manager with a service company. You are hearing comments from your salesgroup that customers are unhappy with your company. The comments range from poor service,missed assignments, to technical failures. When you ask for specifics, you get a general view ofdissatisfaction from your sales group but not a clear view if there is an issue.You have met with several of your large customers in the past few months and they have notindicated that there is an issue. If anything your impression from customers is that things aregoing well. Your company is growing and there are new customers and some new sales people.Your Role/AssignmentWould you investigate customer complaints further? If so, how would you proceed to understandif there is a problem with service?ActivityRead the You Decide scenario and decide on a response. Your goal is to identify the criticalissues in the scenario and determine how you would resolve. Write a report correctly formattedof at least 125 words.
<strong>BUSN</strong><strong>258</strong> <strong>Week</strong> 5 <strong>You</strong> <strong>Decide</strong> (Devry)Click Here to Buy the Tutorialhttp://www.<strong>uophelp</strong>.com/<strong>BUSN</strong>-<strong>258</strong>/product-9109-<strong>BUSN</strong><strong>258</strong>-<strong>Week</strong>-5-<strong>You</strong>-<strong>Decide</strong>-For more course tutorials visitwww.<strong>uophelp</strong>.comScenario Summary<strong>You</strong> are a general manager with a service company. <strong>You</strong> are hearing comments from your salesgroup that customers are unhappy with your company. The comments range from poor service,missed assignments, to technical failures. When you ask for specifics, you get a general view ofdissatisfaction from your sales group but not a clear view if there is an issue.<strong>You</strong> have met with several of your large customers in the past few months and they have notindicated that there is an issue. If anything your impression from customers is that things aregoing well. <strong>You</strong>r company is growing and there are new customers and some new sales people.<strong>You</strong>r Role/AssignmentWould you investigate customer complaints further? If so, how would you proceed to understandif there is a problem with service?ActivityRead the <strong>You</strong> <strong>Decide</strong> scenario and decide on a response. <strong>You</strong>r goal is to identify the criticalissues in the scenario and determine how you would resolve. Write a report correctly formattedof at least 125 words.
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