BUSN 258 Week 4 Midterm/uophelp
BUSN 258 Week 4 Midterm - Set 2 (Devry)Click Here to Buy the Tutorialhttp://www.uophelp.com/BUSN-258/product-9100-BUSN-258-Week-4-Midterm---Set-2For more course tutorials visitwww.uophelp.com1.Question :(TCO 1) The letter L in the acronym LIFE stands for ________.2. Question : (TCO 2) Customer loyalty is:3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have verydifferent results, largely because of "little things" that seem to result in better customer service.How do the sales of these two companies compare?4. Question : (TCO 10) Customer loyalty is NOT:5. Question : (TCO 3) One of the main principles behind globalization and expansion acrosscultural and geographic boundaries is:6. Question : (TCO 4) What percent of shopping decisions are made at the point of purchase?7. Question : (TCO 1) A business will lose 10—30% of its customers in what time frame?8. Question : (TCO 1) A company's culture is made up of:9. Question : (TCO 6) In any conversation, many of the things we communicate are ________.10. Question : (TCO 7) Which of the following factors does NOT complicate the listeningprocess?11. Question : (TCO 8) To end a call:12. Question : (TCO 7) Listening is the only communication skill that is:13. Question : (TCO 6) The end result of CAA is that you:
<strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 4 <strong>Midterm</strong> - Set 2 (Devry)Click Here to Buy the Tutorialhttp://www.<strong>uophelp</strong>.com/<strong>BUSN</strong>-<strong>258</strong>/product-9100-<strong>BUSN</strong>-<strong>258</strong>-<strong>Week</strong>-4-<strong>Midterm</strong>---Set-2For more course tutorials visitwww.<strong>uophelp</strong>.com1.Question :(TCO 1) The letter L in the acronym LIFE stands for ________.2. Question : (TCO 2) Customer loyalty is:3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have verydifferent results, largely because of "little things" that seem to result in better customer service.How do the sales of these two companies compare?4. Question : (TCO 10) Customer loyalty is NOT:5. Question : (TCO 3) One of the main principles behind globalization and expansion acrosscultural and geographic boundaries is:6. Question : (TCO 4) What percent of shopping decisions are made at the point of purchase?7. Question : (TCO 1) A business will lose 10—30% of its customers in what time frame?8. Question : (TCO 1) A company's culture is made up of:9. Question : (TCO 6) In any conversation, many of the things we communicate are ________.10. Question : (TCO 7) Which of the following factors does NOT complicate the listeningprocess?11. Question : (TCO 8) To end a call:12. Question : (TCO 7) Listening is the only communication skill that is:13. Question : (TCO 6) The end result of CAA is that you:
14. Question : (TCO 6) Taking notes during a conversation is:15. Question : (TCO 13) Which of the following benefits does NOT apply to the advantages of acompany using websites?16. Question : (TCO 13) Which of the following is NOT a method for providing the customerswith human contact despite high-tech communication systems?17. Question : (TCO 13) Structured knowledge bases are:18. Question : (TCO 6) The key to holding interest in a conversation is:Page:1 21. Question : (TCO 1, 4) Your author cites Ockham's razor, a logical approach that asserts thatwhen trying to understand a situation, the simplest explanation is usually the right one. Whatdoes this mean in the context of customer service?2. Question : (TCO 7, 8) How can you keep a caller on track?3. Question : (TCO 8) Explain ways to diffuse the customer's anger or frustration.
Change language