August 2015.pdf

Brownwood Regional Medical CenterS.T.A.R. News Stop, Think, Act, ReviewAugust—2015 Volume 1, Issue 1Special notes ofinterest: RewardsRecognition TeamMeets Monthly underchairman—Kyla Stephens:Your input via home page,email or mail is vital to thesuccess of the team –StopThink Act Review torecognize those employeeswho go above and beyond! Volunteer Chaplainon-callDid you know BRMC haschaplains who are willing totake call and visit withpatients who may need theirspiritual services. The groupof chaplains are nondenomination.Call PBXprovide info and they willrequest a visit for a patient.In this issue:S.H.O.E.S. 1Hear it Here, CEO 1Employee Recognition 2Human Resource Notes 2Hear it Here, CEOS . H . O . E . S . Wa l k i n g t h e p a t h t o e m p a t h y !Thank you for providing excellent care to friends and families in our community.Occasionally it is important to review how our compassionate care instills trustand confidence in our hospital. Now let’s focus on Empathy. Empathy—-Walkin another’s SHOES to understand the feelings and emotions that a patient orstaff member may be feeling. The sense of understanding is how we showempathy and concern toward ourpatients and co-workers. The sense ofunderstanding and empathy reducesanxiety, usually leads to increasedcompliance and a more positive patientor co-worker experience. Often times,empathy creates a bond among yourpatients or co-workers. Make theS.H.O.E.S. fit! S.H.O.E.S.—an acronym: Stressed, Hesitant,Overwhelmed, Eager and or Scared. Over the years, the significance of empathy inhealthcare has seemed to become lost due to the advances in medical technology. Modern medical tools andprocedures have often replaced the compassion and emotion needed to share concerns for the procedure orailment. As we observe the Stressed-Stop make the person not the task the priority. If they are Hesitant-Hear what the patient or co-worker is saying; If they are Overwhelmed-Open your heart and try to imaginebeing in their position; If they are Eager-Express your understanding of their concerns, fears & hopes; If theyScared-Support by offering encouragement and specific assistance if possible. Healthcare workers from hundredsof years ago relied on empathy as an important component of the healing process and this remains extremelyimportant to that process today. So grab your shoes and walk the path of empathy!S.T.A.R. News just for you!S.T.A.R. News is a publication designed with our employees in mind. Beinginformed is key to success. The information focuses on special recognition,events, new health & wellness services, or information that is important toyou and our medical community.If you have suggestions or info you feel should be included, please email:donna_hair@brmc-cares.com with the information. If sharing the info isimportant to you and your co-workers, it is important to us!C h i p C a m p , C E OAs with any organization there are always plans being considered to aid the organization inachieving goals. The same is true here at BRMC. The Leadership Team would like to share a fewthings that are on-going to accomplish goals. We recently added a new service to the ImagingServices line that will benefit many patients including cancer patients. We have added a mobilepositron emission tomography (PET) scanner. A scanner that determines if additionalcancer treatments are needed; if not, they may complete their journey of being victorious overcancer! BRMC is currently negotiating with Fitness One; a center that will house the Rehab/TherapyServices and a top rated fitness center available to the community. We also working with the Laura BushFoundation to provide funding for women’s screenings for those unable to afford the needed services includingmammography and OB/Gyn services. Plans also include a new service-The Vein Center that provides veinoblations utilizing radio frequency under the direction of Dr. Eric Wiley.In other news, Dr. Sanjeev Ravipudi, cardiologist with CardioSolutions is currently providing cardiology servicesat BRMC & Brownwood Cardiology. The search continues for a psychiatrist so we may re-open the Gero-psychunit and provide much needed psychiatric services to our area. Plans also include re-opening One Source HealthCenter-Rising Star with Dr. Molly Gray within the next 90 days. We have provided this information to keep youand others informed about moving towards our goals.N e w s f o r Yo u !

Congratulations inExcellence!Employee of the MonthDebbie Croker, Cancer CenterDepartment of the MonthEducationDeeDee Lee BSN RN; Linda PerezPhysician of the QuarterDoyle Worthington, MD E/RVolunteer of the MonthJerri JonesClinic Employee of the Qtr.Jennifer Young-HOT Int MedAsk The Honorees About their Story of Success in Care & CompassionSo you have decided to purchase a new caror rent/buy a home!Wow, now you need to provide your bank/dealership withproof of employment and income, OK, now what?EASY ANSWER! Brownwood Regional Medical Center participateswith the The Work Number. Ask them to go to .theworknumber.com,provide them our employer code of 15619 and your Social Security#New Faces—Welcome LeadersWelcome the new faces of theLeadership Team. Left-Stacey Coyle, BSNRN—Director ICU/Telemetry and Right-Minerva Acosta-Director of Food ServiceH u m a n R e s o u r c e N o t e s o f I n t e r e s tYour Helpful HumanResource Team:Left to Right: AmandaGoodson, HR Generalist; StaciBrodbeck, Recruiter; DeannaSampson, Admin Assistant &Mikeana Bailey, HR DirectorEmployee AssistanceProgram (EAP) at nocost to employees.We understand that life often comeswith challenges that can impact youroverall physical and mental health. Tohelp you through these times, the CHSFlexible Benefits Program offer theEmployee Assistance Program (EAP) atno cost to employees. We want to becertain we are providing ouremployees with the best possiblesupport and services. Through yourEAP, you can receive help and accessinformation over the phone, in person,or on the internet. This benefit isprovided to you and your familymembers at no cost to you. Whetheryou’re having trouble finding a day careprovider, feeling stress over a personalissue, family situation, or any othermatter, your EAP can help.Professionals are available to help youaddress concerns. To talk to anexperienced counselor, call the EAPtoll-free at (877) 538-6390. Thecounselor will assist you in getting thehelp you need.Some of the confidentialservices that the EAP canprovide are: 24-hour telephone helpline Employee and dependentcounseling Information, consultation, assessment,or referral to a professionalin your community withthe specific expertise that youmay want Resources, referrals and info toassist you in balancing your worklifeissues including: childcareand eldercare referrals, personalfinancial management, legalinformation, college planningservices, and life balance guidanceInformation is also availableon the EAP AchieveSolutions® website, whichincludes a wealth of resources aboutproblems people deal with everyday. Achieve Solutions® offers helpfultips, articles, self-evaluations and otherinteractive tools on stress, emotionalconcerns, relationships, balancing workand family, taking care of children andelderly family members, and lifeskills. To access the AchieveSolutions® site, log on towww.achievesolutions.net/chs.We hope you and your familymembers will take advantage of theseservices and find that the informationyou receive helps make your life easierand more rewarding.