Husbankens bostøtte og kommunenes saksbehandling

7SummarySteinar ØsterbyLocal authorities’ administration of Government housingallowance - from the case officers' point of viewNIBR Report: 2007:4This report concerns governmental housing allowance, as seen fromthe angle of case officers in local administrations. In question iscontent and organisation of the local work with the allowance,interaction between this allowance and other instruments of housingpolicy, and case officers’ views on current regulations and the practiceof the Norwegian State Housing Bank.The report is based on interviews with case officers in 18 Norwegianlocal administrations, including two wards of Oslo. The interviewshave covered practices concerning governmental housing allowancesin the various administrations, as well as interaction between theseallowances and instruments of housing policy available to theadministrations. Such instruments can be public housing, loans, grantsor housing allowances given by the local administrations on certainterms. Loans and grants may be financed by the Norwegian StateHousing Bank. We have also asked the case officers for their views onthe housing allowances system as such, and for their possiblesuggestions for improvement.The study is exploratory. Rather than trying to compile arepresentative sample of local administrations, we have seen to thatsize, region and the frequency of recipients of housing allowances andsocial security respectively, vary throughout the sample.Findings:Work organisation: We have found that reception and control ofapplications for housing allowance is located either in social serviceNIBR-rapport: 2007:4