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DIGITAL TRANSFORMATION 2015

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<strong>DIGITAL</strong> <strong>TRANSFORMATION</strong> <strong>2015</strong>Build, Realize & Optimise Business Strategies for the Digital Age13-14 August <strong>2015</strong>Berjaya Times Square Hotel Kuala Lumpur, MalaysiaDigital business is blurring the lines between the digital and the physical worlds, disrupting all industries and redefining therole of IT. CIOs aspiring to be agents of change in today’s modern enterprise have an opportunity to do so by leveragingdigital trends, technologies, and the cultural dynamics they bring to the business. IT Professionals, business leaders andtechnology providers who understand and harness digital technologies and business moments will play a leading role inhelping their organizations or government agencies to drive their company business forward and win in this newenvironment.FEATURED SPEAKERSNils MichaelisMD AseanACCENTURE <strong>DIGITAL</strong>Kieran O‘ Hea1 st Chief Digital OfficerCITY OF BRISBANESamsurin WelchHead Digital Innovation, Strategy & ArchitecturePETRONASElena Luk’yanenkoCustomer Success Lead, APACMICROSOFTMichael WrightHead Talent AcquisitionGROUPMGlen FrancisPresidentIDEATIONEDGEASIARamesh NarayanaswamyGroup CIOSINGAPORE POSTThomas LimGeneral ManagerXEDGE SINGAPOREPascal NizriInternational Banker & Co-FounderCHEKKManisha RanaChief Marketing OfficerMAGICBRICKS.COMKenneth WongPresidentMALAYSIA <strong>DIGITAL</strong> ASSOCIATIONAsif SaleemHead Digital Channel ManagementSTANDARD CHARTERED BANKAnjar KuncoroMDSILIKON ASIAJohn McGlincheySVPCOMPTIARobbi WuHead Social Innovation & TechnologyCINIMEKaramjit SinghCEO<strong>DIGITAL</strong> NEWS ASIAGlynn HoneyCEOMAXUSSumit PuriVP Operations & Technology,PRUDENTIAL CORPORATION ASIAJeffrey EvansVP of Agency, APACEPSILONDr.Gopi KurupCEOTM RESEARCH & DEVELOPMENTMichael WarrenVice PresidentMultimedia Development Corporation ( MDeC)Marc WooHead eCommerce & TravelGOOGLET : +603 22606500 F: +603 22607500 E: marketing@thomvell.com Exclusively by:


OVERVIEW2 0 1 5D I G I T A LEXPLORET R A N S F O R M A T I O NStriking insights designed to keep leaders atthe forefront of strategy and technology aredelivered at these must-attend sessions.Helping IT, Technology, Marketing leadersanticipate important shifts and adjust theirstrategies and collaborations accordingly.Stories of Digital Transformation and advicefor emerging leaders.Identify and act on new opportunities to leadInformation Technology transformation, andbecome an indispensable strategic partner tothe business.Exclusive Breakout SessionMANAGING <strong>DIGITAL</strong> RISKJeffrey Choi, Head Technology Risk,NEWS CORPORATATION AUSTRALIAIn a fast-changing digital landscape, leadersneed to understand the opportunities andbarriers to change and how technology canmake or break them. 51% of CIOs areconcerned that the digital torrent is comingfaster than they can cope, and 42% don’t feelthey have the right skills and capabilities inplace to face this future. Times oftransformation require new ways of thinkingand leading. More than ever, organisationsneed dynamic strategic leaders who are ableto navigate unchartered waters, recognisemarket patterns earlier and better thancompetitors, conceive new business models,and capture emerging growth opportunitieson a continuous basis. This 2 day conferencewill feature an integrative blend of insightfulpresentations and case examples, engagingdialogue and practical frameworks forbecoming a strategic leader and putting theseideas into action.<strong>2015</strong> Gartner Survey:87% of CIOs in Asia Pacific agrees thedigital world is creating new, differentand higher levels of risk in spite of theadvantages it brings;69 % agrees that discipline of riskmanagement is not keeping up;82% believes that having the agility todeal with unexpected risks is crucial.Supporting Partners:“There is no room forcomplacency in thefast-moving digital world”.Neelie Kroes, EU Commission for Digital Agenda


DAY 1 : 13 August <strong>2015</strong>08:15-08:45 Registration and Morning Coffee08:50-09:00 Official Welcome & Opening Remarks09:00-09:40 Opening Keynote“Vision First“ For Effective Digital LeadershipCEOs, CIOs and CMOs are expected to play a leading role in digitalization. They must accept adigital now, digital first mentality in order to create a successful digital-savvy culture across theorganization. Peter Drucker quoted” Culture eats Strategy for Breakfast”, Even if you have thegreatest strategy in place, one can fail without having an organizational culture to make thatstrategy a success.09:40-10:00 Morning Tea-Break10:00-10:40 The CIO’s Role in Digital TransformationDigital change is everywhere in business today. In some industries it means engaging moreeffectively with customers; in others, it is about creating new date-driven products or acceleratingservice delivery. All this potential for business impact has the attention of CEOs, CMOs and othersenior Executives- and they expect their CIOs to deliver. So how are you driving digital change inyour company? How can you leverage IT’s uniquely horizontal view for greater business impact?What new organizational model can help IT keep pace with the rapid-fire pace of new demands?Glen Francis, President, IDeationEdgeAsia10:45-11:15 How Digital Evolved from Marketing to Innovation- Where it’s HeadedOver the last decade, the purview of digital within enterprise has progressed from a focus on mediato business transformation to innovation. The fortune 500have begun to embrace the idea thatdisruptive, not just sustainable, innovation should be their top strategic priority. Manisha coversleaders in corporate innovation examining how digital leadership roles have evolved, the capabilities& competencies that make digital leaders unique to lead innovation, and how they are creating,sourcing and operationalizing disruptive innovation for their organizations, internally andexternally.Manisha Rana, Chief Marketing Officer, MAGICBRICKS.COM11:20-12:00 Productivity in the Modern WorkplaceRe-imagining the workplace. Harnessing digital lifestyles. Empowering high-impact performers.Promoting more collaborative ways of working. These goals are on the to-do list for manyorganizations. But business, workforce, and technology dynamics are rapidly shifting. Whatstrategy should organizations put in place? In this session, Microsoft Customer Success Lead ElenaLuk’yanenko describes how current and future productivity trends are impacting organizationsand help them achieve better business results and cultural change.Elena Luk’yanenko, Customer Success Lead, APAC, MICROSOFT


12:05-12:50 Digital Strategy at a Leading Oil and Gas CompanyThe potential opportunities of digital transformation are clear; the journey to get there is not. Itdemands change to culture, skills, technology and business, but which comes first and how do youprioritize? How do you align your technology to a long term business strategy? Samsurin will bediscussing PETRONAS’ journey towards digital transformation focusing on the Oil and Gas’perspective of Digital Strategy and the changes his organization is working towards driving asuccessful digital agenda.Samsurin Welch, Head of Digital Innovation, Strategy & Architecture,PETRONAS1:00-2:00 Lunch2:00-2:50 Panel DiscussionAchieving Transformation for the New TomorrowThe pressure to remain competitive in today’s environment is at extreme levels for not just organizationsat a macro level, but for every group within those organizations at a micro level andnowhere is this truer than in the IT department. As economies accelerate in pace to operate in realtime, expand in scope to occur across dozens of dynamic channels, and as interaction becomesthe new currency in this human centric intelligent society, CEOs, CIOs CMOs and relevant teamsinvolved need to ensure they are ready for this transformational future. Join us as we investigatethey need to re-architect their department, their operations, their infrastructure, and even theirpersonnel to not just respond, but to drive change.Moderated by : Anjar Kuncoro, MD, SILIKON ASIASession Leaders : Michael Warren, VP, Multimedia Development Corporation (MDeC)Nils Michaelis, MD Asean, ACCENTURE <strong>DIGITAL</strong>Samsurin Welch, Head IT Innovation, PETRONASJohn McGlinchey, SVP, COMPTIA3:00-3:55The Changing Nature of Personal Data and Implications forConsumers and BusinessesConsumer privacy and regulatory pressures are changing the nature of personal data and shiftingownership from businesses to individuals to the benefit of both. And this is taking place in thecontext of evolving consumer habits which are reshaping their expectations in terms of the digitalcapabilities of the businesses they interact with. Pascal will expand on these changes anddemonstrate an innovative solution enabling consumers to own, manage and share their personalinformation and contextualize their online interactions (mails, social and news networks).Pascal Nizri, International Banker & Co-Founder, CHEKK4:15-5:00 Breakout Session. Please Choose OneBreakout A:Transforming Government Reshaping IndustriesLong considered tired and lethargic, Governments can leverage Digital Strategies to not only transformthemselves to become better, faster and clearer, but also be the change agent to catalyze theindustries they oversee or regulate to become more effective, efficient and competitive. In thissession, Thomas will share actual case studies of international award-winning projects in the RealEstate & Construction, Legal & Judiciary and Martime & Shipping sectors and how the next-generationdigital transformation he is designing will catapult emerging economies ahead of today’s leadinge-Governments to capture an increasing slice of the world’s FDI to become the powerhousesof the 21st century.Thomas Lim, General Manager, XEDGE SINGAPORE


Breakout B:YOUR <strong>DIGITAL</strong> MARKETING MAKEOVERMarketers are facing a new consumer marketing paradigm, and digital marketing is at the centerof this shift. But how do you master digital marketing, both from a strategic level and down at thegrass roots level, across all the channels, tools and resources digital has to offer? Learn what ittakes to move away from the tired old marketing approaches of the past and embrace all aspectsof digital marketing. Jeffrey will show you the key strategies in a digital marketing makeover for areal audience member.Jeffrey Evans, Vice President of Agency, APAC, EPSILONBreakout C:Digital Optimization & Conversion from a Financial IndustryPerspectiveKey elements of an A to Z guide on why banks score low marks compared with many otherindustries for delivering great digital experiences. The elements of a new world order for bankingthat we need to embrace Rather than an outside-in approach, this is a presentation from a leadingdigital banker who is driving change from within one of the largest global online and Mobilebanking presences.Asif Saleem, Head Digital Channel Management,STANDARD CHARTERED BANKDAY 2 : 14 August <strong>2015</strong>9:00-9:40 OPENING CEO KEYNOTE:Meeting the Digital Transformation Challenge in AsiaAll digital transformation is rooted in gaining real business benefits. While adopting digitaltechnology is critical to transforming today’s businesses, many organizations find the process slowand complex. As you work to transform your business through technology, what opportunitiesand challenges lie between objectives and success? In this interactive discussion, you’ll hear how arange of business leaders are driving business value by making their enterprises responsive todigital realities.Panel:Dr. Gopi Kurup, CEO TELEKOM RESEARCH & DEVELOPMENTGlynn Honey, CEO MAXUSKaramjit Singh, CEO <strong>DIGITAL</strong> NEWS ASIA9:40-10:15 <strong>DIGITAL</strong> <strong>TRANSFORMATION</strong> AT SINGAPORE POSTWhat does digital transformation really mean and what might it look like in practice at yourorganization? How do you align your technology to a long term business strategy? Ramesh will bediscussing Singapore Post approach to digital transformation focusing on the technologicalaspects including how to respond to new technological innovations and how to understandwhether your current systems are working well and when to make changes plus what are somesuccessful steps to digitally transform your organization.Ramesh Narayanaswamy, EVP & GCIO, SINGAPORE POST


10:15-10:30 Morning Tea-Break10:30-11:00 THE FUTURE OF STRATEGYToday “every business is a digital business”. Organizations are looking to re-imagine themselves ina technology-driven world & have set forth on their journey to becoming digital businesses. Butjust counting on technology to fuel the next wave of growth is not enough. While social, mobile,analytics, user experience, and cloud drives these trends, the focus is now on new ways that thesetechnologies and capabilities are being woven into business strategy. Leading global brands arenot simply developing an effective “digital strategy” but rather understanding and focusing on howdigital is transforming their entire enterprise and influencing their broader strategy across allindustries.Nils Michaelis, Managing Director, ASEAN, ACCENTURE <strong>DIGITAL</strong>11:00-12:00 The War For Talent is Over, And The Talent Won.Here is What You Can Do About ItTalent Acquisition is a key priority for many CEO’s in South East Asia and those companies who canattract and retain top talent have a huge competitive advantage. However, recruiting is still seenby many as a sub-function of HR. Join GroupM’s Michael Wright as he takes us on a sometimessurprising journey through their key Talent Acquisition pillars of Community, Content and Competition,demonstrating how they are winning the war for talent in Asia Pacific. Themes includesocial/mobile recruiting, video and data-driven selection, and recruiting as a collaborative, company-wideeffort.Michael Wright, Head of Talent Acquisition, GROUPM12:00-1:00 “To CDO or not CDO - that is the question”• What Kieran learned about being a Chief Digital Officer (CDO) and about attitudestowards CDO's.• The role of the Chief Digital Officer as "the human side of digital disruption".• How is it done, what does the CDO of a city do and what can be achieved?• What it was like to be only the second person in the world appointed CDO of a city and thefirst in Australian Government.• The challenge: raising the digital capability of a city and staking Brisbane's claim in theglobal digital economy.• The tools: digital audits, SME engagement, visiting entrepreneurs and the Chair inDigital Economics.• Choosing the right type of digital strategy - digital marketing, digital business, digitaltransformation and digital economy.• Creating the Ultimate Digital Proposition for a city or region.• The difference between CIO's and CDO's and how they can learn to work together.• What organizations should consider before they appoint a CDO.Kieran O’Hea, 1 st Chief Digital Officer, CITY OF BRISBANE1:00-2:00 Networking Lunch2:00-3:00 BREAKOUT SESSION. Please Choose One


Breakout A:Mobile Apps vs. Mobile Messaging: Which is Better forCustomer Engagement?With more than one billon users combined on WeChat, Line, Viber and Whatsapp, analyst predictsregional organizations to increasingly turn to mobile messaging apps for customer engagement.When it comes to choosing an approach to mobile engagement we get a lot of questions fromcompanies about which tools to use. Many of the brand leaders in mobile engagement are usingboth mobile apps and messaging. That said, understanding the differences between the channelswill help you choose which is right for various use cases, objectives and audiences.Robbi Wu, Head Social Innovation & Technology,CINIME LTDBreakout B:Cyber Security Risk Management – Managing Digital RiskCyber Security risk is one of the key business concerns for many companies’s Board of Directors,CEO, CFO, CMO, CIO because it has direct implication to a company's reputation, customer trustand business operations. Especially for companies that rely on digital technologies, informationanalysis, intellectual properties, third party managed services, social media and consumer interactions.Serious Cyber Security breach could lead to a stop to the entire operation of a SME businessand major business damage to a international enterprise. This session aims to share a practicalapproach to identify, assess and manage Cyber Security risks and communicate these to businessstakeholders. This will set the foundation for a Cyber Security risk mitigation strategy that focuseson the priority areas which are specific to your organization.Jeffrey Choi, Head Technology Risk & Information Security,NEWS CORPORATION AUSTRALIA3:00-3:45 Developing Digital Leaders Across Your OrganisationWithin today’s rapidly evolving digital world, the preparation, training and mentoring of our nextgeneration of up-and-coming enterprise leaders is vital to the increased success and competitiveadvantage of the region’s IT ecosystem. Companies expecting this new workforce of technologytalent to suddenly show up fully developed &ready for the challenges will find themselves at adistinct disadvantage. The clear winners in this new space will be forward-thinking companies whoproactively empower their new team members with the next-level leadership skills and resourcesneeded for professional growth.Have you prepared your future leaders for the new roles that lie ahead of them?Anjar Kuncoro, Managing Director, SILIKON ASIA INDONESIA3:45-4:00: Afternoon Tea Break4:00- 4:45: Roundtable Discussion: <strong>DIGITAL</strong> LEADERSHIP <strong>2015</strong>Title: “Less Gadgetry, More Strategy"Technology is the Comfort Zone, Leadership is the Battle Zone"• What binds digital technology, digital strategy and the digital economy together? The answeris effective digital leadership.• Digital disrupts traditional business models while offering innovative opportunities to createnew sources of value.


• 20% of CEO's understand their own companies digital strategy. Need to see digital as a valueproposition for the business.• Address the significant gap between companies that think they are part of the digitaleconomy and those that actually are.• Consumers adopt new technology at three times the rate that businesses do -are they getting ahead or getting frustrated?• Stop bolting digital strategies onto businesses. Instead develop business strategiesfor the digital age.• Overwhelming technology choice is intimidating businesses. They need trusted sourcesto navigate the digital market place.• Pay attention to leadership innovation - creating digital champions in the boardroom.Panel:1. Kenneth Wong, Head Digital, Carat Media Services l President, MDA2. Kieran O’Hea, 1 st Chief Digital Officer, CITY OF BRISBANE3. Jeffrey Evans, VP for Agency, APAC, EPSILON4. Robbi Wu, Head Social Innovation, CINIME LTD5. Marc Woo, Head eCommerce & Travel, GOOGLE4:45 – 5:30 BREAKOUT SESSION. Please Choose One.Session APractical Tips & Tricks for Digital Transformation:Stories from the FieldJohn will discuss key issues, best tools and real-world examples in regards to transforming yourbusiness into the cloud: Firstly, Security as a foundational service for digital companies: Transformingyour company to use digital tools involves creating a coherent mobility and security strategy.Secondly, choosing best cloud and mobility technologies and services: Do you need to get aquick confirmation of the essential business practices concerning how to use the latest cloud andmobility technologies? Next, Project-based service migration to the cloud. But what is the best wayto give your workers project management skills so that they know how to properly migrate theseservices?John McGlinchey, SVP Business Development, COMPTIASession BAchieving Digital Transformation Across The Insurance Sector:A Successful Customer Management StrategyIn this session Sumit addresses opportunities offered by digital channels and to what extent itimpacts profitability and customer retention. He will be sharing how to effectively deploy digitalStrategy to insurance and what are the key challenges plus potential recommendations. How canyou fine-tune the customer experience across Internet and mobile channels to achieve thegreatest profitability? How can you ensure Digital transformation is coupled with operationalexcellence? Join Sumit Puri, Prudential’s digital evangelist at this interactive session.Sumit Puri, Regional VP Operations &TechnologyPrudential Corporation Asia


SPEAKER BIOGRAPHYSumit Puri is the Regional Operations and TechnologyVice President at Prudential Corporation Indonesia. Heis execution focused, a proactive leader with over 20years of work experience in technology and operationsin leading financial services organizations in Asia Pacificregion. Sumit has a highly successful track record ofdriving Enterprise digital strategy in organizationsacross multiple countries. He is responsible for executingkey strategic operational process transformationprojects in various businesses in Prudential Asia. Previously,as CIO, Prudential Life Assurance, Indonesia, ledthe IT team in implementing various strategic automationinitiatives which digitized operational and salesprocesses and significantly enhanced customerexperience.John McGlinchey is the SVP for Global Business Development,for CompTIA. He is responsible for leading theglobal business development team in the promotionand sales of CompTIA certifications. This includes thedevelopment and delivery of partnership relationshipsas well as cooperating with the education and trainingcommunities across the world. With 25-plus years ofcommercial experience, John is a successful, dynamic,strategic and highly committed senior executive with aproven track record as a leader, directing sales staff inthe consistent achievement of targets and performancemetrics. Prior to his current role in CompTIA, Johnserved as the organization’s Vice President for Europeand the Middle East, providing senior strategic direction,leadership, management and support to the EMEteam.Jeffrey Choi is the Head of Technology Risk, Security &Compliance for News Corporation Australia where hehas established business executive sponsorship of theTechnology Risk and Cyber Security strategy. Jeffrey hasstrong Asia Pacific and Global exposure. He is responsiblefor leading the execution of the associated local andGlobal transformation initiatives. Previously, he held anumber leadership positions such as being part of thesenior management team of Westpac Bank's OperationalRisk function providing Technology Risk coverageover the entire banking applications domain as well askey strategic transformation He was the CISO ofCoca-cola Amatil establishing a multi-national IT securityand risk function. Prior to that, he established a securitymanaged services practice at Ericsson which actedas a full scope outsourced IT security department to atier-1 mobile telecommunications carrier.Marc Woo leads the eCommerce & travel sector in theGlobal Business Organization at Google Malaysia superchargingthe regional & local eCommerce scene, drivingdigital thought leadership, while fostering collaborationswith key strategic eCommerce & travel partners.Marc is one of the founding members of Korang andspearheaded the Malaysia Global Mentoring Program.Karamjit Singh is the Chief Executive Officer of DigitalNews Asia. Karamjit founded Digital News Asia with avision that media should play its role as the FourthEstate, and on the belief that timely, insightful andanalytical coverage can help the tech ecosystem inSouth-East Asia, especially Malaysia, grow and develop.Over the course of his career, Karamjit’s name hasbecome synonymous with netv@lue2.0. He has come tobe regarded by industry and peers as one of the nation’smost respected journalists and pundits, and is frequentlyinvited to speak or moderate at conferences androundtables. Prior to DNA, Karamjit was the senioreditor for The Edge Business publication. He was alsoeditor of a bi-monthly pullout, SMEs Going Global, inThe Edge.Dr.Gopi Kurup is the Chief Executive Officer of TelekomResearch & Development Malaysia. He has over 15years of industry and academic experience in the Telecommunication& IT industries, with strong technicalfundamentals in engineering leadership & marketdriven product development. Gopi is responsible forlong-term technology strategy and research, ensuringcutting edge innovation drives TM to quickly developand deliver new services to the market. Prior to TM, hehas worked for NTT and Qualcomm in various capacitiesincluding RF engineering, data communicationsresearch and business development.Michael Warren is the Vice President at the MalaysianMultimedia Development Corporation (MDeC), the caretakersof the Malaysian Multimedia Super Corridor(MSC) as well as the Digital Malaysia program. He is aformer Chief Executive Officer , advisor and IndependentDirector on the boards of several companies. HisCorporate Leadership and management accomplishmentsinclude leading the start-up, operations andrestructuring of entrepreneurial, regional and multi-nationalorganizations, across a variety of industriesincluding telecoms, financial services, energy & utilities,manufacturing, and the public sector. His core competencelies in his extensive government and commercialnetwork across the SEA region, his skills around corporateproblem and opportunity identification matters,people relationship management, and in the formulationand execution of corporate and businessstrategies.WHO SHOULD ATTENDCEOS, COOS, SENIOR MANAGEMENTCIOs and their leadership teamsCTOsSenior IT LeadersTechnology and Business Strategy ExecutivesCMOs and Head of Marketing DivisionsChief Digital OfficersGCIO and Government related Bodies,Technology and Service Providers


Registration ContractPlease complete this form immediatelyand fax to: +603 2260 7500<strong>DIGITAL</strong> <strong>TRANSFORMATION</strong> <strong>2015</strong>Build, Realize & Optimise BusinessStrategies for the Digital Age13-14 August <strong>2015</strong>Berjaya Times Square Hotel KL, MalaysiaConfirm your seat:THOMVELL +603 2260 7500Delegates feesStudentsSpecial fee @ RM800.00 + GST 6% =RM848.00AuthorisationSignatory must be authorized to sign on behalf ofcontracting organizationName:....................................................................................Job title:.................................................................................Signature:..............................................................................Email:.....................................................................................Telephone:.............................................................................Mobile:...................................................................................VenueBerjaya Hotel, Kuala Lumpur, MalaysiaTel: 03-2117 8000Hotel Accommodation:Special rates have been negotiated with the hotel for conferencedelegates. Please make your bookings directly with the hotel andindicate that you are attending THOMVELL INTERNATIONAL'SDigital Transformation <strong>2015</strong>DetailsOrganization name:...............................................................Address:......................................................................... .......Postcode:..............................................................................Country:.................................................................................Tel:.......................................................................................Fax:.........................................................................................Delegate1. Name:..............................................................................Job title:...........................................................................Email:..............................................................................2. Name:..............................................................................Job title:...........................................................................Email:..............................................................................3. Name:..............................................................................Job title:...........................................................................Email:..............................................................................InvoiceThe Invoice should be directed to Mr / Ms / Dept:Name:....................................................................................Dept:......................................................................................Tel:.........................................................................................Email:....................................................................................Method of paymentPAYMENT MUST BE RECEIVED BEFORE EVENT- Bank Transfer- Crossed cheque payable toTHOMVELL INTERNATIONAL SDN BHDBank Transfer:Payment by bank transfer must quote the event code TVW 4827 anddelegate name. Transfer should be made to Hong LeongBank Bhd, 110 Jalan Tun Sambanthan, Kuala LumpurAccount Name : THOMVELL INTERNATIONAL SDN BHDAccount No : 199 00000 390CancellationYou may substitute delegates at any time. THOMVELL INTERNATIONALdoes not provide refunds for cancellations. For cancellation receivedin writing more than seven (7) days prior to the conference youwill receive a 100% credit to be used at another THOMVELL INTERNATIONALevent for up to one year from the date of issuance. For cancellation receivedseven (7) days or less prior to an event, no credit will be issued. Inthe event that THOMVELL INTERNATIONAL cancels an event, delegatepayments at the date of cancellation will be credited to a future THOMVELL’sevent. This credit will be available for up to one year from the date of issuance.In the event that THOMVELL postpones an event, delegate payments at thepostponement date will be credited towards the rescheduled date. If thedelegate is unable to attend to rescheduled event, the delegate will receive a100% credit representing payments made towards a future THOMVELL event.THOMVELL INTERNATIONAL shall assume no liability whatsoever inthe event this conference is cancelled, rescheduled or postponed due toAct of God and unforeseen occurrence.3 EASY WAYS TO REGISTER+603 2260 6500 +603 2260 75008-1, Jalan Tun Sambanthan 3, 50470 Kuala LumpurFor official use onlyReceived: Date………...........…………… Code: 4827

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