BUSN 258 Week 8 Final Exam 2.pdf
Question :(TCO 6) Assertiveness and abrasiveness are:23.Question :(TCO 11) An average company will lose what percentage of its customers every five years?24.Question :(TCO 13) Interactivity between businesses and customers:25.Question :(TCO 13) The fastest growing population in the U.S. today is:Page:1 21.Question :(TCO 1, 2) Evaluate the following statement. Your complaining customer is often your leastvaluable/most valuable customer. Back up your answer with concepts and examples.
2.Question :(TCO 4, 5) Discuss the impact of ignoring e-mails or delaying responses to e-mail fromcustomers in a business setting.24 of 253.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing businesswith an organization, and provide examples of each from your own experience.20 of 254.Question :(TCO 8, 9) Sometimes we walk into a store and we feel like we're the most important personin the world. Other times, we enter a business, and we might as well be invisible. What aresome examples of companies that succeed and companies that fail in engaging theircustomers? What are your recommendations for improvement for places you do business?5.Question :(TCO 13) Explain the concept of personalized self-serve solutions and the role of Webcontent as it relates to a customer's individual needs.
- Page 1 and 2: BUSN 258 Week 8 Final Exam 2To Purc
- Page 3 and 4: Question :(TCO 5) Intrinsic value a
- Page 5: Question :(TCO 10) Open communicati
Question :(TCO 6) Assertiveness and abrasiveness are:23.Question :(TCO 11) An average company will lose what percentage of its customers every five years?24.Question :(TCO 13) Interactivity between businesses and customers:25.Question :(TCO 13) The fastest growing population in the U.S. today is:Page:1 21.Question :(TCO 1, 2) Evaluate the following statement. Your complaining customer is often your leastvaluable/most valuable customer. Back up your answer with concepts and examples.
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