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eGovernment in the European Union May 2015Name:Website:Description:SOLVIT-Citizens (Solving problems on misapplication ofCommunity Law)http://ec.europa.eu/solvit/SOLVIT is an online problem solving network in which EU MemberStates work together to solve problems caused by the misapplicationof the Internal Market law by public authorities without resort tolegal proceedings. There is a SOLVIT centre in every European UnionMember State (as well as in Norway, Iceland and Liechtenstein).SOLVIT Centres handle complaints from citizens and businesses andare committed to providing real solutions to problems within tenweeks. Using SOLVIT is free of charge.SOLVIT has been operating since July 2002. The EuropeanCommission coordinates the network, provides database facilitiesand, when needed, helps speed up the resolution of problems.Related cases may be submitted by e-mail, post or fax, but alsoonline by using the relevant submission service.Name:Website:Description:SOLVIT–Businesses (Solving problems on misapplication ofCommunity Law)http://ec.europa.eu/solvit/Beyond citizen-oriented services, the online problem-solvingnetwork SOLVIT also provides solutions to businesses, addressing avariety of issues such as dealing with administrative obstacles,unjustified refusal of access to a national market, or problems inreceiving reimbursement of VAT.[53]