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eGovernment in the European Union May 2015corresponding obligations of undertakings that provide publicly available electroniccommunications networks and services.Directive 2002/58/EC of the European Parliament and of the Council, of 12 July 2002, onthe processing of personal data and the protection of privacy in the electroniccommunications sector (Directive on privacy and electronic communications)New technologies, and in particular the Internet and electronic messaging services, call forspecific requirements to ensure that users have a right to privacy. The Directive tackles anumber of issues of varying degrees of sensitivity, such as the retention of connection databy the Member States for police surveillance purposes (data retention), the sending ofunsolicited electronic messages, the use of cookies, and the inclusion of personal data inpublic directories.In March 2006, it was amended by Directive 2006/24/EC on the retention of datagenerated or processed in connection with the provision of publicly available electroniccommunications services or of public communications networks services. The aim of thelatest Directive is to harmonise the provisions of the Member States concerning obligationsincumbent on the providers of electronic communications services with respect to dataretention. It was further amended in November 2009 by Directive 2009/136/EC. Thisdirective aimed amongst some changes in the text at elaborating further on the security ofprocessing and unsolicited communication.In June 2013 Commission Regulation (EU) No 611/2013 on the measures applicable to thenotification of personal data breaches under Directive 2002/58/EC of the EuropeanParliament and of the Council on privacy and electronic communications was adopted. ThisRegulation is limited to the notification of personal data breaches and therefore does notset out technical implementing measures concerning Article 4(2) of Directive 2002/58/ECon informing the subscribers in case of a particular risk of a breach of the security of thenetwork.The Telecoms Reform (2009)The rapid change affecting the sector, notably with regard to the growth of Voice-Over-IP(VOIP) telephony services, as well as to the uptake of television services throughbroadband lines, resulted in an agreement on the reform of Telecoms in the EU, reached bythe European Parliament and the Council of Ministers on 4 November 2009. Two additionalDirectives and one new Regulation were adopted:Directive 2009/140/EC of the European Parliament and of the Council, of 25 November2009 (Better Regulation Directive)This amended Directives 2002/21/EC (framework), 2002/19/EC (access) and 2002/20/EC(authorisation) of the 2002 regulatory framework.Directive 2009/136/EC of the European Parliament and of the Council, of 25 November2009 (Citizens' Rights Directive)This amended Directives 2002/22/EC (universal service) and 2002/58/EC (privacy andelectronic communications) of the 2002 framework, as well as Regulation (EC)No 2006/2004 on cooperation between national authorities responsible for the enforcementof consumer protection laws.[24]