MGMT 570 Week 5 Homework Collabarative case analysis

Situation Analysis: Another part of the analysis is to explain the mechanisms that are
causing the conflict. (35 points)
Ø Incorporate specific and relevant conflict resolution concepts.
Avoid providing general or commonsensical responses that do not incorporate
course concepts, as well as just simply summarizing case facts or examples.
Ø Don’t make assumptions that cannot be supported by the facts in the case.
Ø Be wary of imposing personal opinions on the case that cannot be supported by
case facts or relevant conflict resolution concepts; try not to place blame.
Ø Avoid providing viewpoints that are sketchy or overlook important course
concepts, case facts, and events.
Recommendation: All recommendations must be developed that are appropriate measures
that will ensure that the conflict is resolved in order to develop a structured plan of action.
Who is to do what and when? (35 points)
¨ Your solutions should follow logically from your analysis.
¨ Focus on the problems not the parties.
¨ What are the expected outcomes (both positive and negative) of the solution?
¨ What aspects of the conflict remain unresolved by your solutions?
¨ Make sure recommended actions incorporate conflict resolution concepts and
theories. Although these recommendations are speculative, you still need to be sure to
incorporate relevant conflict resolution concepts and provide specific, concrete
examples to help demonstrate or support your points.
Evidence of Data Usage: Finally, there must be evidence of strong use of data to support
your arguments and substantiate your recommendations. (10 points)
Some other helpful hints for Case Study preparation
1. The case analysis needs to be clear, crisp, and concise. Facts from the case
are stated only to make a point, not to retell the story. Do not rehash the minutia,
or details, in the case. The case analysis needs to be organized; spelling, grammar,
and word usage must be correct.
2. Make sure your paper (if required) has a logical flow. Make clear links
between the identified conflict resolution, the analysis of the conflict resolution,
and the solutions proposed.
3. Provide analysis, not description. Demonstrate your ability to use and apply
theories and concepts from the course material; integrate course material where it
is useful. Mine the text for nuggets of conflict theories that help explain the issues.
For example, it’s not enough to say that conflict applies here; you must show how
it applies. You can’t simply say negotiation is the best conflict solution that
applies; you have to show how Mrs. X used an assertive style when a
collaborative style would have been appropriate because…….
4. Be thorough. It is better to give a thorough, explicit analysis focused on one
or two primary conflict resolutions than it is to barely touch upon six conflict
resolution strategies.
5. Sometimes students come up with amazing recommendations (for better
and worse) that have no relationship to their analysis. I want to see that it’s the
analysis that frames decisions made about the case. A poor analysis that results in
good decisions means that somewhere or other, you have intuitively understood
the case, but you need to backtrack and figure out what you understood. A great