INORGANIC A3 Innards PRINT.qxd - Spectra 2000 Srl

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IntroductionAbout the CompanyElemental Microanalysis grew from smallbeginnings almost 30 years ago as amicro-analytical laboratory to its current formas a leading manufacturer and supplier ofconsumables, supplies and other productsfor Elemental Analysers. We operate fromour purpose-built factory and laboratorycomplex in Devon UK.You learn a lot in 30 years - a lot about yourproducts - how to make them and how to usethem, a lot about your customers and theirneeds. We have been developing, refining andusing products for elemental analysis since1976 and have a unique in-depth knowledgeof instruments from all manufacturers.These days we offer the world’s largest rangeof products for elemental analysers sendingour products to customers across the globe.We take great care with the quality of ourproducts. The vast majority are manufacturedin-house by our trained technicians within ourISO 9001:<strong>2000</strong> accredited quality system. Butwe don’t just make the products - we use themevery day in our own analytical laboratory givingus constant feedback on their performance.We do not compromise on quality and don’texpect you to either. Our total satisfactionguarantee backs up our commitment to ourproduct quality.‘Price is what you pay, value is what you get’.As the leading independent supplier of elementalanalysis consumables you can achieve substantialsavings in comparison to the prices charged bythe original supplier of your instrument. But weknow that you need more from a supplier thansimply low prices. You need to buy with theconfidence that your analysis will not becompromised by poor quality consumablesand the knowledge that your supplier has allthe resources to provide the full range of supportthat you expect.We will always treat our customers with honestyand integrity. If we do make a mistake we don’ttry to hide it - we recognise it and put it right.We won’t sell you short measure and we won’tmislead you in any way. Our business is builton long-term relationships as our customers willtestify - many have been with us for more than20 years.Introduction2
IntroductionGuaranteed qualityOur quality system is certified to BS EN ISO9001:<strong>2000</strong> by LRQA under certificate no 956566and is regularly audited by independent specialists.Our confidence in our products allows us to offeryou a total satisfaction guarantee: if our productdoes not perform at least as well as the productbrand you usually use you can return it for afull refund.Try our products -free of charge!Try before you buy - we have sample packsavailable for most elemental analysers on themarket. Just let us know the instrument youhave and we will send you a trial quantity of3-4 different consumables to try - free and withno obligation. Offer limited to one per customer.Technical serviceIn this catalogue we have tried to providethe most accurate and complete informationpossible about our ever-expanding range.We realise, however, that you may requireadditional technical information. For this reasonwe have technical specialists on hand to answeryour questions and advise you on selecting theproducts best suited to your needs. We can alsosupply samples, and even develop new productsfor your particular application.Design changesWe are constantly working on improving ourproducts and these improvements may meanthat some products differ from the descriptionsin this catalogue. Our technical staff are happyto discuss any improvements made, and theresultant benefits.Sales serviceOur sales staff will ensure that your order isdespatched promptly and correctly. They cantell you about our stock levels, prices, shippingarrangements, or answer any other queries youmay have.Most orders are despatched within 24 hours ofreceipt. Rush orders receive special attentionand are processed immediately. If you have anurgent problem or require priority despatch,please let us know.Introduction3
Page 6: IntroductionTerms and conditions of
Page 11 and 12: Carbon/Sulphur analysisQuartz & Gla
Page 13 and 14: Carbon/Sulphur analysisO-rings & Se
Page 15 and 16: Carbon/Sulphur analysisOther Operat
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Page 19 and 20: Nitrogen/Oxygen and Hydrogen analys
Page 29 and 30: Leco ® - Elemental Microanalysis C
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Page 33 and 34: LITERATURE REQUEST FAXBACK FORMFor

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