Volume 55 Summer 2007Chairman’s MessageTThe Magazine of <strong>Atlas</strong> World Groupwww.atlasworldgroup.comw<strong>Amplifier</strong>theThis year’s Forum marks the fortieth time the <strong>Atlas</strong>agency family has come together with corporatecustomers for the benefit of transferees. Over the years,our industry has changed considerably as it continuesto serve the needs of a highly mobile society in afast-changing world. Throughout, the Forum hasconsistently charted the changes and brought vitalissues forward, to the benefit of all.The ideals expressed at our first gathering still apply,and the words of <strong>Atlas</strong> President O. H. Frisbie are asrelevant today as they were in 1968:“We cannot stand still, any more than your companiescan stand still, in this rapidly changing economyand in this rapidly shrinking world...Let us enterinto this unprecedented forum in the hopeof learning and improving. You are theinfluentials as far as the moving business1999 –Mike Shaffer atthe 32nd AnnualForum on Movingin Chicago, Illinois.is concerned. Your thinking and your requirements influenceus more than any other factor...We hope to learn from youhow we can be more efficient and serve you and yourcompanies and its members better.”I have had the pleasure of attending the Forum since1984. This year marks the last time I will address the Forumas <strong>Atlas</strong> Chairman, a privilege I have enjoyed since 1999. Itgives me great personal satisfaction to know our signatureevent is stronger than ever. I believe it is destined to endureas long as we remain committed to those we serve...to oneanother...and to building solutions through communication.Mike ShafferChairman<strong>Atlas</strong> World Group, Inc.Cover StoryAFORUM 2007 AGENDA 92 The 40 th AnnualForum on Moving10OVERVIEWCorporateRelocationSurvey40th AnniversaryEditor Barbara Cox coxb@atlasworldgroup.comFor more information on <strong>Atlas</strong> and our services, visit atlasworldgroup.com on the Internet.Interstate & Cross-BorderMigration MapThe Ebb and Flow ofOver 100,000 ShipmentsAcceleration!<strong>Atlas</strong>’Accel Program Takes Off<strong>Atlas</strong> World Group,Inc.The third straight year of record volume...Titan Global DistributionBringing New Luster to Boston Harbor<strong>Atlas</strong> Specialized Transportation GroupLights.Camera.<strong>Atlas</strong>.<strong>Atlas</strong> InternationalNew TSA Requirements<strong>Atlas</strong> CanadaThe Future Looks BrightDoug Auld RetiresNice Guys Do Finish FirstCornerstone Relocation GroupClient Onboarding<strong>Atlas</strong> WorldNews and Information32Tracks<strong>Atlas</strong> Service is AppreciatedThe <strong>Atlas</strong> <strong>Amplifier</strong> is published by <strong>Atlas</strong> World Group, Inc., 1212 St. George Rd., Evansville, IN 47711. All material for publication must be submitted to theMarketing Communications Department. <strong>Atlas</strong> is an equal opportunity company.TM & © 2007 <strong>Atlas</strong> Investment Company, Inc.16182022242627283050
Cover Story – The Forum Turns 40Light the Candles!The <strong>Atlas</strong> Forum on Moving is 40 Years YoungYou say it’syour birthdayIt’s my birthdaytoo, yeahThey say it’syour birthdayWe’re gonna havea good timeI’m glad it’syour birthdayHappy birthdayto you.– Lennon /McCartney,“Birthday,” 1968FOR PHOTOS, VIDEO ANDHIGHLIGHTS OF THE 40THFORUM VISIT THE FORUMREPORT ONLINE AT:www.atlasworldgroup.com/forumIf your memory stretches back40 years, you may recall thatmid-twentieth century U.S.society inhabited a turbulent world.A confounding cold war preoccupiedthe national consciousness. A blossomingcivil rights movementrightfully challenged the status quo.And a countercultural revolutionsang promises of peace and loveas it chipped away at taboos of sexand drugs.It was also a time when the movingindustry and its members were oftenopenly criticized–sometimes fairly,sometimes not. A tide of consumeradvocacy was welling up aroundgrass-roots activists such as the youngand brash Ralph Nader. A growingconcern for consumer rights gavebirth to The Consumer Federation ofAmerica in 1967, in Washington, D.C.and, in 1973, the Consumer ProductSafety Commission.In retrospect, it was a perfect timefor a forward-thinking companyto experiment with a new way offinding common ground among itscustomers and the public. Somemight say, half-jokingly, that the Ageof Aquarius ushered an alignmentof planetary and social forces thatrevealed the need for a totally differentchannel of communication. Whateverwas at work, this was a moment ripefor a bold idea. It would take shape asan open exchange among people ofcommon purpose who held widelydivergent views.During the 1960s, most of thecorporate sales volume at <strong>Atlas</strong> <strong>Van</strong><strong>Lines</strong> came through relationshipswith traffic managers. These werethe corporate customers, almostexclusively men, responsible forselecting and working with van linesfor moving their associates’ householdgoods. The word “relocation” wasyet to come into vogue. The industryviewed itself in terms such as “traffic,”“moving,” and “shipping.”Two decades is an importantmilestone for any company. In 1967,as <strong>Atlas</strong> <strong>Van</strong> <strong>Lines</strong> approached itstwentieth year in business, VicePresident of Marketing Jack Thorneand Public Relations Consultant FredSeidner cooked up an idea for aspecial commemorative event thefollowing year. It would be unlikeanything the industry had seen. It wasso radical, in fact, there was a goodchance it could fail. <strong>Atlas</strong> PresidentO. H. Frisbie even bet Thorne $25 thatfewer than 25 guests would show.Billed as the first “Traffic Managers’Forum on Moving,” the event followeda simple premise. <strong>Atlas</strong> wouldbring together the professionals whoshared a responsibility for householdgoods moving. They would have thefreedom to speak openly, candidly,critically about the things thatconcerned them. It was risky. Theindustry was far from perfect accordon issues of policy, claims, andstandards for service delivery.That first gathering took place ina new theater on the University ofEvansville campus. It was, essentially,a 2-1/2 hour panel discussion–and awidely acknowledged success. Thereason it succeeded was precisely thereason some thought it might fail.Those in attendance realized theywere free to speak their minds.Disagreement became instructiveand, handled professionally, quiteconstructive. The Forum was, itturned out, an idea whose time hadcome. Its axiomatic underpinnings–freedom of speech and thoughtfulThe first “TrafficManagers Forumon Moving” (200attendees inEvansville, 1968)followed a simplepremise: participantswould have thefreedom to speakopenly, candidlyand critically aboutindustry issues.2<strong>Atlas</strong> <strong>Amplifier</strong> • Summer 2007<strong>Atlas</strong> <strong>Amplifier</strong> • Summer 2007 3