TracksRE: Mark BowserImlach Movers, Inc. (1130)Trenton, MichiganEven though it has been sometime since Imlach moved us intoour new home, we would be remissif we did not make you aware ofthe excellent job MarkThey treated our Bowser and his teamhome as if it were did handling this move.their own… This is the second timeMark and his crew havemoved our family; and once again,they have not just met ourexpectations, but have greatlyexceeded them. Sometimesmoving your entire household canbe related to a similar experienceof a trip to your local dentist. Notwith Mark and “the Boys.” They notonly took the fear out of the move,but actually had the talent to makeit an enjoyable experience.As usual, Mark’s mentoringof his crew was most evidentfrom the minute they greeted useach morning to their goodbyehandshake each evening. Theywere all polite, hard working andenjoyable to be around. Theytreated our home as if it weretheir own and protected notonly our household goods, butthe flooring and interior of ournew home as well.I would highly recommendMark Bowser and Imlach Moversto anyone who needs excellent,conscientious service. One thingwe strive for at Pulte Homes isa level of customer service thatburies our competitors andcreates a “Homeowner for Life.”52 <strong>Atlas</strong> <strong>Amplifier</strong> • Summer 2007<strong>Atlas</strong> Service is AppreciatedCongratulations to Mark and histeam for he has accomplished thisin the moving business, renderingus a delighted “Customer for Life.”Imlach Movers will be the onlycompany our family will use forany future moves.Sincerely,Bob and Anne BenningerRE: Gonzalo Marquez, PedroMedina, Pat Leathermanand Linda Schrader,McCormak-Payton Storage& Moving Co. (1370)Wichita, KansasRecently, we moved fromKansas to Texas and wantedto commend four employeesfor their outstanding service.Gonzalo Marquez often ranbetween the house and thetruck to keep us on track, andhis helper, Pedro Medina, wasexcellent as well. They were agreat help and kept us goingwhen necessary.Pat Leatherman was a pleasureto work with. She had very goodsolutions to all our problems andwas very…very professional professionalin every aspect. in everyaspect.If Pat was unavailable, LindaSchrader was always there to helpus. She was always pleasant andvery courteous.Thank you and yourexceptional employees formaking our move much easier.Sincerely,Tom and Ann BolesRE: Paxton <strong>Van</strong> <strong>Lines</strong>, Inc. (1610)Springfield,VirginiaThank you so very much forgiving our family the Paxton prideof service. My parents at 85 yearsof age and 60 years in one homehad decided to leave Oklahomaand move to Virginia. The movewas emotional for them but yourcrew and associates made theactual moving painless. You caredfor their treasures and they areso pleased that everythingarrived as we told them it would.They are confident that thismove will give them the chanceto live longer and healthierwith familyThank you sovery much forgiving our familythe Paxton prideof service.to care forthem. Ourfamilythanksyou andeveryoneelse involved with the process.You are the best!Many Thanks,Nita Sue Hoernig & FamilyRE: Nelson Westerbergof Illinois, Inc. (1505)Elk Grove Village, IllinoisI hope things are going wellfor you as you gear up for anothergreat year at Nelson Westerberg.I wanted to let you know that wehave just completed our annualreview for the Domestic side ofZurich’s business and things aregreat! Tom Philbin and his teamdid a stellar job again, meetingboth the customers’ needs andZurich’s needs. With NelsonWesterberg, we never have toworry if it will be done – weknow it will be done and done…we know it willbe done anddone right!right!Thanksagain forthe greatserviceand the relationship. Yourcompany and employees nevercease to amaze and impress me.They always deliver!Take care,Susan Kubiesa, Vice President,HR Operations,Zurich North AmericanRE: Tom Valentine,Travis(Latravis) Artis and Sam WadeKilpatrick Moving& Storage (1250)Northvale, New JerseyThank you for your recent notewishing us luck in our new home.To me, it typified the outstandingservice and attention to detailyou and your company providedduring our recent move fromNew Jersey to Florida.Our experience with yourcompany began with Tomcoming to our hometo provide an estimate.Not only was heamazingly accurate,but it was the mostfun estimate I haveever experienced.Next, the packersarrived on time, wereincredibly helpful, and did a terrificjob. And, although we have alot of glassware, not a singleThat was the nicestthing anybody couldhave said to me.I just relaxed andlet the professionalsdo their jobs!piece was broken, including my chinaand crystal.By the time we met Travis, our vanoperator, and the loading crew, weknew we were in the hands of realprofessionals! As you are well aware,moving can be very stressful. At onepoint I was getting a little nervous asan item had not been packed (at nofault to the packers) but Sam, one ofthe packers, overheard me and said,“Don’t worry. We’ll take care ofeverything. That’s what we do.” Thatwas the nicest thing anybody couldhave said to me. I just relaxed andlet the professionals do their jobs! Icannot say enough nice things aboutTravis, our van operator. He managesto be calm, professional and verymuch in control of the situation. Atthe same time, his concern for ourwell-being came across constantly.He’s a treasure!I know our move came at thebusiest and possibly the hottest timeof the year, but everyone connectedwith your company, including officestaff, was unfailingly polite, on timeand gave that extra effort to provideexceptional service.Over the years, I have experienced14 corporate moves, soI know the differencebetween movers who justdo their jobs and thosewho really care. Manythanks to all of you atKilpatrick for really caring.I would recommend yourcompany to anyone!Sincerely,Sondra S. GibbonsRE: Sherman Anderson, SusanLorch and Jennifer HeflebowerRichmond,VirginiaHeflebower Transfer &Storage Co., Inc. (1085)We wanted to bring your personalattention to the superb service wereceived on a recent move that yourcompany handled forus. My wife and I havemoved 13 timespreviously, either ontransfers by heremployer or mine. So,we have more experience than mostby which to judge the performanceof a moving company. But this movewas very special for us, since it wasour retirement move and the firstone we personally paid for.Our van operator was ShermanAnderson. He and his crew handledour belongings with the utmost ofcare, including a full pack, transport,and full unpack. He was attentive toevery need or request we had, tookobvious pride in his work, and heexecuted flawlessly. Not one item waslost or damaged. And, when Shermanleft our new home, we were furtheralong in getting things sorted out andin place than on any prior move wehave made. In short, he is the best vanoperator we have ever had, and we’vebeen lucky enough to have had a fewreally good ones so that is saying a lot.It may interest you to learn thatSherman also speaks very highly of<strong>Atlas</strong> and Heflebower. He is proudof his long association with yourcompany. You could not buybetter advertising than his testimony.And, should we move again,He was attentiveto every need orrequest we had…<strong>Atlas</strong> <strong>Amplifier</strong> • Summer 2007 53
Tracks<strong>Atlas</strong> Service is AppreciatedChris Woodson and his crew weretruly incredible! I can not tell youhow much I appreciate the care theytook with our new home–not ascratch or dent despite a formidablestaircase and wood floors! Moreover,I have now unpacked all my boxesand am delighted to report not oneitem was damaged or broken. Nowthat's onewe will absolutely be seekingSherman’s services.We would also like to recognizeSusan, our move coordinator. Shewas responsive to all of our inquiries.Finally, we experienced a touchfrom your firm that was trulyremarkable and could be a modelfor many family-owned businesses.Each day during our pack and load,we received a call asking if we Now that's onewere happy with how the move heck of a move!was developing. That call camefrom Jennifer Heflebower. It reallygave us a feeling of confidenceto have a member of the owner’sfamily call us. It was a nice touchand most appreciated.As you must know, moving isone of the most stressful times inlife. The company and peoplehandling the move can either makeit even more stressful, or they canhelp reduce the stress. Your firmand your people made this movenearly stress-free.Thanks for the great move. Wereally hope that you can find someappropriate way to recognize thosewho worked so hard in our behalf.They are a credit to <strong>Atlas</strong>, toHeflebower, and to you personally.Sincerely,Ted and Barbara DurvinRE: Chris Woodson andWilliam MullinsindividualsAmerican of Virginia, Inc. (103) whom I'veWaynesboro,VirginiaI just wanted to share with youthe wonderful experience I had withyour company during our movefrom Virginia to North Carolina.54 <strong>Atlas</strong> <strong>Amplifier</strong> • Summer 2007heck of amove!The entireprocess starting with William, ourbooking agent and ending withChris and his crew was so favorable,I would not hesitate to recommendyour company to anyone planningon moving – no wonder you havezero complaints with the BetterBusiness Bureau!In this time of mediocrecustomer service, I hope you realizehow fortunate you are to havesuch “stars” on your team –they make all the difference.Sincerely,Deborah SchechterRE: Dave Gunter andBridget JohnsonA-1 Metro Movers (251)Omaha, NebraskaOur van operator, Dave,was one of the most courteous,resourcefulHe is an EXPERTat his trade…had thepleasure to meet.He is an EXPERT at his trade –packing everything quickly andsafely with NOTHING broken uponarrival. His skilled service would leadme to use and recommend <strong>Atlas</strong>in the future. Additionally, BridgetJohnson, our office contact, wasvery helpful and went to greatlengths to make our relocationorganized and economical.Sincerely,Sean KennedyRE: Mike Orlin andCynthia BensonNelson Westerbergof Georgia (1517)Mableton, GeorgiaMy family had the pleasant experienceto work with your company.Our journey began when we metMike Orlin–we chose NelsonWesterberg based on Mr. Orlin’sprofessionalism and efficiency. Ourcrew was wonderful as well.Our favorite part was getting toWe were extremelyhappy withour move.know CynthiaBenson. Shecontinuouslyfollowed upwith us,checking to ensure we were onschedule, or if there was anythingNelson Westerberg could doto help.We were extremely happy withour move. We would recommendyour company to anyone.Sincerely,Cherie PedowitzTM & © 2007 <strong>Atlas</strong> Investment Company, Inc. <strong>Atlas</strong> <strong>Van</strong> <strong>Lines</strong>, Inc. U.S. DOT No. 125550 1212 St. George Road, Evansville, Indiana 47711-2364
Change language