Culture of Reality - Atlas Van Lines

Volume 53 Summer 2005The Results Are In 8Leveraging Reality 12One Sweet Delivery 20The Magazine of Atlas World Groupwww.atlasworldgroup.comCulture of RealityDifferent Perspectives on Relocation Reality

Cover Story – Culture of RealityBright-eyed, well-scrubbed twenty-somethingsvie for a career ticket to TrumpTower. Motley millionaire-wannabesstarve themselves in the wild as theytry to elude primitive social rejection. Tone-deafteens parade cracking voices before musicindustry mavens who eviscerate egos withCulture ofunabashed candor.There is a potent entertainment phenomenonAre thecalled “reality,” for lack of a better word, playingrealities of on a television near you. And whether you, likemillions of others, have found yourself tuning in,relocationthe cultural ripples are impossible to ignore.changing? Who hasn’t heard the Donald’s catch phrase,“You’re fired! “? (Yes, you can still say it withoutHow? Why? owing a royalty, if not unemployment benefits.)However, reality TV is often anything but real.Careful casting, deft editing, and scenariosdesigned to elicit favored outcomes create anunreal “fudge factor,” leaving little to chance andless to imagination.As a prelude to the 38th Atlas Forum on Moving, theAmplifier spoke with some of the event’s corporate gueststo get their thoughts on the “culture of reality” in theirorganizations. We looked for parallels to reality TV incorporate culture. If there are parallels, how might theyaffect relocation? What do we think of as real that, inactuality, isn’t? Are the realities changing? How? Why?M.C. Escher’s “Relativity” ©2005 The M.C. Escher Company - Holland. All Rights Reserved. www.mcescher.com2 Atlas Amplifier • Summer 2005RealityThe realities of relocation are sometimes not as they first appear to be. And, certainly, some perspectives of reality require flexible interpretation.Atlas Amplifier • Summer 2005 3

Cover Story“Long, long ago in a business environment that “Even as jobs were being cut, employers were“OUR RELOCATIONwas very, very different, employees felt that they competing for technical talent and highlySOLUTIONS HAVEwere on the Orient Express with plush expense skilled executives.”TO BE CREATIVE,accounts and benefits,” says Elizabeth Carter, CRP, So how can a relocation manager balance tighteningbudgets and the need for qualified people?CUSTOMIZED, ANDHousehold Goods Specialist with XRS, Inc., aOFFER CHOICES... subsidiary of Georgia Pacific. “Then the economy “One way we acknowledge that fine lineEXCEPTIONS ARE went into a tailspin. . .corporations turned into between cost and service is by using a tieredNOW THE REALITY.” survivors by cutting costs and benefits.”policy,” says Elizabeth. “The tiered policy providesMARDI MONTAGUEOn the surface, it appeared that advances in cost containment while basing the benefits onMANAGER OFTALENT ACQUISITION technology would give companies extraordinary the employee’s grade level.”PETCOgains in productivity and profit, making itpossible to work faster with fewer employees. Does a “tiered policy” everbecome a “tired reality”?“The old reality–here’s the policy and here arethree tiers–no longer works for us,” says MardiMontague, Manager of Talent Acquisitions withPETCO, a leading specialty retailer of premiumpet food, supplies and services. “Our relocationsolutions have to be creative, customized, andoffer choices. I can only think of a few cases in thelast six months where we followed the guidelinesexactly. Exceptions are now the reality.”In response to the new reality, PETCO islooking at adopting a five-tiered policy withcafeteria style options and caps that do notexceed a percentage of total compensation.Within each tier are guidelines that give the talentacquisition team flexibility to tailor the relocationbenefit, which typically differs for each associate.“The talent recruiter now spends up to an hourwith transferees to learn what’s important tothem,” says Mardi. “People’s needs have becomeDoes a tiered policy ever become a But the consequences created a different reality,tired reality? For some relocationmore diverse. They are better informed abouta “Catch 22” for employers.managers, flexibility is a stairstep towhat to expect, they are savvy enough to ask fortalent acquisition. “Companies were downsized, just like the lastoptions, and they tend to drive the process.”round of American Idol,” says Elizabeth.4 Atlas Amplifier • Summer 2005M.C. Escher’s “Relativity” ©2005 The M.C. Escher Company - Holland. All Rights Reserved. www.mcescher.comBeyond Borders—Beyond Tiers?One might argue that nowhereis the need for discretionary policyfelt more acutely than in the internationalarena.As Global Mobility Manager withFlextronics International Ltd., a globalcompany headquartered in Singapore,Kathy Curtis is responsible forapproximately 100 U.S. interstateand international relocations a year.She says that the word “policy” isinadequate to meet her reality. Instead,Flextronics relies on “guidelines.”“We recognize the need to beflexible,” says Kathy. “Our guidelinesare designed to give us the latitudeto answer individual concerns.”As do her peers, Kathy sees thatthose who relocate are increasinglyknowledgeable about therelocation process.“I see less need for hand-holding,”says Kathy. “It’s not that personalcontact isn’t still important; rather, ourtransferees are generally self-sufficient.They are used to going online forinformation. For example, our newhires undergo their orientation online.”The beneficial combination offlexibility and more informedemployees is further abetted by apositive change outside the company.M.C. Escher’s “Relativity” ©2005 The M.C. Escher Company - Holland. All Rights Reserved. www.mcescher.com“Business expansion has broughtprogress to regions that were onceunderdeveloped,” says Kathy.“Whereas it used to be cumbersometo relocate people from the U.S.into China, it’s now much easier.There is an infrastructure to supportexpatriates, and going there doesn’tseem as scary for them as it used to.”For others working with expatriaterelocation, the reality is far different,and underdeveloped regions arethe rule.Culture ofRealityJohn Palien left a corporate careerthree years ago to join Catholic ReliefServices, one of the world’s largestand most respected humanitarianagencies. As Director of HumanResource Operations, John nowdeals with a totally different realitythan the one he once worked in.“The expectations of our expatsare different than expectations in thecorporate setting,” says John. “Ourpeople may be going from Abuja toQuito, or from Sarajevo to Nairobi.Atlas Amplifier • Summer 2005 5

Cover StoryFor relocation, a culture of reality is influenced by the views of everyone in an organization.M.C. Escher’s “Relativity” ©2005 The M.C. Escher Company - Holland. All Rights Reserved. www.mcescher.comThey know the locations are difficult.They understand the time it takes to“A DOLLAR IN DARFUR receive their belongings may be measurednot in weeks, but in months. . .CAN FEED 10 TO 12PEOPLE FOR A DAY... in some instances, up to six monthsEVERY DOLLAR SPENT or longer.”ON RELOCATIONISA No one denies the need forDOLLAR THAT DOES flexibility in international moves. ButNOT GO TO THE POOR the concept takes on added significanceat CRS, an organization thatAND DISADVANTAGED.”JOHN PALIENresponds immediately when reality isDIRECTOR OF HUMANcatastrophically altered for people.RESOURCE OPERATIONSCATHOLIC RELIEF SERVICES “The past year has been extraordinary,”says John. “Besides the tsunami,there have been famine and genocide6 Atlas Amplifier • Summer 2005in Darfur, and flooding in CentralAmerica. And my job is to respondwith people. Whereas we typicallyrecruit 100 to 150 people a year,this year I will move an additional100 people.”John walks a fine line betweencost and service, just as managersmust in the for-profit realm.“CRS is one of the top 3 aid andemergency development organizationsin the world,” says John. “Peopleput their trust in us as stewards oftheir funds, a responsibility we takeseriously. A dollar in Darfur can feed10 to 12 people for a day. . .every dollar spent onrelocation services is a dollar that does not go tothe poor and disadvantaged.”But despite these major differences, John’sculture shares the objectives that are essentialto reality in the corporate world.“I need my people to receive their belongingsin a reasonable amount of time and in thecondition they were packed,” says John. “And Ineed the service to be cost-effective. These aretough to balance, and they are tough forvendors to balance.”Careers Not Measuredin Money?Compensation has long been a factor in anemployee’s decision to relocate. But whilethere is a tendency to think of compensationin terms dollars, for some the reality is quitedifferent. Intrinsic rewards can be weightierthan monetary rewards. For example, Johnsays his decision to join CRS was in answerto a personal “calling.”At PETCO, Mardi finds individual needs oftenplay a deciding factor in an employee’s career.“People are looking for the opportunity to makea meaningful contribution,” says Mardi. “They aredelving into a company’s culture and looking atthe leaders and their vision. They want to know:what does the company stand for? Does it liveup to its beliefs and values?”To create a culture where animals come firstand people make it happen, PETCO builds onperformance initiatives: integrity, partnershipand affirmation. These ideals are central to thecompany’s recruitment process–a process thatis being reengineered to better attract peoplewho will thrive in PETCO’s unique culture.“We are using technology to cast a wider netand attract a better, more qualified pool ofcandidates,” says Mardi. “We plan to introduce anew recruitment model in August. All recruitingwill be done online. . .if someone visits a storeto inquire about opportunities, they will bedirected to an in-store kiosk to complete aprofile and to take our customized assessmentwhich includes animal empathy questions.”The Amazing RaceAccording to TV’s grandiose portrayal, untoldenchantment and excitement await the newemployee once he or she hears the phrase,“you’re hired.” But what is the reality?“The recruitment process turns into “TheAmazing Race,” says Elizabeth. “The employeeis expected to hit the ground running andmake it to the new location (around the world)in 67 hours instead of 80 days. The relocationdepartment is the employee’s ‘Dr. Phil.’We offer advice, facilitate and coordinatethe relocation process.”Perhaps the greatest common denominatorbetween reality TV and corporate reality is thedrive for ratings, i.e., shareholder return. Whethermeasured in earnings per share or satisfactionper dollar donated, corporate reality is tied toperformance. Relocation managers know thistoo well.“Reality shows are cheaper to produce than atelevision series, so the networks have managedto contain costs yet still increase revenue byobtaining a large market share with these shows,”says Elizabeth. “To survive, corporations aremerging and creating ‘super-sized’ companiesin order to increase their market share bycontaining costs and by efficient use of theirresources–technology, people, capital.”“THE RELOCATIONDEPARTMENT IS THEEMPLOYEE’S ‘DR.PHIL.’ WE OFFERADVICE, FACILITATEAND COORDINATETHE RELOCATIONPROCESS.”ELIZABETH CARTER, CRPHOUSEHOLD GOODSSPECIALISTXRS, INC.Atlas Amplifier • Summer 2005 7

38th Annual Corporate Relocation SurveyResults38THIRTY-EIGHTH ANNUALCorporate RelocationRESULTS OVERVIEWWho Responded?Atlas is pleased to present the findings from its 38th annualsurvey of corporate relocation professionals. This is thethird year the study was conducted using the Internet, wherebyrespondents were invited via e-mail to participate. A total of330 online questionnaires were completed between January 26and March 7. In order to qualify for the survey, a respondentmust: 1) have relocation responsibility, and 2) work for acompany that has either relocated employees within thepast two years or plans to relocate employees this year.• Most respondents (76%) work in humanresources or personnel departments for– service (44%)– manufacturing/processing (36%)– financial (10%)– government and military (2%)– and other sectors (8%)• Based on the number of employees,responding firms are categorized bysize for analysis:– 46% have less than 500salaried employees (small firms)– 31% have 500-4,999 salariedemployees (mid-size firms)– 23% have 5,000+ salariedemployees (large firms)• Close to half (47%) of the companiessurveyed this year are international firms.For complete results of the “Corporate Relocation Survey,”please visit www.atlasworldgroup.com/surveyHighlights of ResultsCould 2005 be another year of record relocation volumes?Is the full reimbursement option gaining or losing favor?What changes in relocation are expected internationally?The annual Atlas Survey of Corporate Relocation Policiessheds light on these and other issues of importance to allof us who work in relocation. To follow is a sample of thehighlights from this year’s results.Relocation Volume and Budgets –Expectations for Increases Similar to 2004One-third of responding firms expect their relocationvolumes to increase in 2005 and 32% expect their relocationbudgets to increase (last year’s survey noted similar expectationsfor 2004). While expectations for increases are expressedby firms of all sizes, more large than mid-size or small firmsexpect increases. Similar to last year, around half of firms,regardless of size, expect relocation volumes and budgetsto stay the same.External Factors –Lack of Qualified People Locally,Economic Conditions, CompetitionSeventy-seven percent of firms indicate at least one externalfactor affected their number of relocations in 2004, with“lack of qualified people locally” cited most often (48% ofrespondents). Last year’s top factor, “economic conditions,”mentioned by 40% of respondents, ranks second this year.As occurred last year, differences appear by company size.The top external issue large companies indicate for 2004 relocationsis “economic conditions,” cited by 57% of these firms(down from 70% last year). Small companies again indicate “lackof qualified people locally” as their most important issue. Ofnote is that significantly higher percentages of large (44%) andmid-size (49%) companies, compared to 2003 (23% and 36%,respectively), agree this was a significant factor in 2004.SurveyOne additional point of difference for large companiesis the greater impact of competition, both domestic andinternational, noted in 2004.• Over a third indicate the growth of one form of competition(domestic or international) had a significant impact onrelocation volume in 2004, significantly greater than smalland mid-size companies (11% and 20%, respectively) andthat indicated last year by large firms (20%).Internal Factors –Growth, Decreasing Impact of Budget ConstraintsOver half of firms, regardless of size, indicate “growth ofcompany,” as the top internal factor affecting their relocationsin 2004. While “promotions/resignations” and “corporatereorganization” are still the second- and third-place internalfactors, the percentage of firms indicating “budget constraints”dropped significantly, regardless of company size.• For mid-size and large companies, there is a significantincrease over 2003 in the percentage citing “increasedproduction” as a factor in relocation volume in 2004(20% and 25% vs. 9%, respectively).• There is a significant increase in the percentage of largecompanies citing “international expansion,” “expansionof facility,” and “acquisitions/mergers” as impacting 2004relocation volume compared to 2003 (25%, 26%, and32% vs. 8%, 14%, and 23%, respectively).Relocation Policy –Most Firms Have Formal Relocation Policy,Centralized Department Handling RelocationsSeventy-six percent of firms indicate they have a formalrelocation policy. Though still less likely to have this in placethan mid-size to large firms, the majority of small firmsresponding indicate having this policy in place.• Over 80% of firms, regardless of size, indicateadministering employee relocations from a centralizedor corporate department.Question 8: Relocation VolumeCompared to 2004, do you anticipate that the number ofemployees your company will relocate during 2005 will…Increase33%Increase32%Decrease14%(29%)55%(53%)TotalDecrease(33%)51%(51%)Total16%(16%)28%Stay About The Same( ) Indicates Results From 2004 Survey(18%)28%Stay About The Same( ) Indicates Results From 2004 SurveyTotals greater than 100 are due to rounding.21%(27%)51%(50%)47%15%(20%)(25%)56%(55%)27%44%(23%)31%Less Than 500Salaried Employees(37%)47%(48%)(30%)53%(54%)6%(7%)(44%)47%(49%)15%(18%)(29%)58%(54%)9%(15%)16%(16%)Question 9: Relocation BudgetCompared to 2004, do you anticipate that your relocationbudget in 2005 will…Less Than 500Salaried Employees500 - 4999Salaried Employees5000+Salaried Employees500 - 4999Salaried Employees5000+Salaried Employees8 Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 9

10 Atlas Amplifier • Summer 200538th Annual Corporate Relocation SurveyQuestion 17: OutsourcingRespondents were given a list of possible outsourcedrelocation services, the answers received indicate that…Did Not OutsourceTotal37%(34%)63%(66%)Outsourced( ) Indicates Results From 2004 SurveyCentralized Relocation DepartmentsResponsibilities VaryThe majority of companies responding who have acentralized relocation department indicate that this departmentmanages domestic relocation programs and householdgoods carrier selection. However, while similar percentagesof all size firms indicate these departments control carrierselection for household goods, other responsibilities appearto vary by company size.• Departments at small firms are less likely to be responsible formanaging domestic relocation programs than at mid-size orlarge firms.• Small companies are more likely to have this departmenthandle air travel, office relocation, and site and space selectionfor office relocations than mid-size or large firms.• Large companies are more likely than mid-size or small firmsto have this department manage international relocation.Question 17: OutsourcingWhich of the following services did your company outsourceto a relocation service or brokerage firm in 2004?Real Estate SalesReal EstatePurchase/MarketingContract of Household GoodsMoving CompanyCounseling About thePlanning & Details of MovingOrientation Toursat New LocationArrangement of Family’s Transportationand AccommodationsMonitoring of ShipmentAudit and/or Payment of InvoiceCounseling AboutCompany PolicyAssistance with EmployeeClaims Preparation SubmissionSupplementary Services(Appliances, Cleaning, Etc.)Other4% (4%)15% (22%)25% (31%)24% (27%)24% (27%)22% (29%)2004 Outsourcing Similar to 200331% (34%)31% (36%)0 10 20 30 40 50 60( ) Indicates Results From 2004 Survey34% (34%)*Combined as “Real Estate Sales/Purchase”in 2004.38% (40%)Sixty-three percent of responding companies indicate theyoutsourced relocation services during 2004, down slightlyfrom 2003. Real estate services were the most popular itemoutsourced, with close to half indicating outsourcing “realestate sales” and forty-two percent indicating outsourcing“real estate purchase/marketing.” As in previous years:• Small companies are still much less likely to outsourcerelocation services than mid-size or large firms.• Mid-size and large companies continue to reportoutsourcing a greater variety of their relocation servicesthan small companies.46% (52%*)42% (52%*)Survey Results Overview continues on page 28VTInterstate MigrationMNNHORNY18969945634ID1416 WIME1298SD3659MI410 WA1445WY2106852619RI634 29155293087MTNDMapping the Geographical 24510832153412Reality257IA2189PA 2943 N277 NE 142771OHJ DE VTNV380534 636 MN188IL IN 4203ME NHORNY1896WVMD9912220WAUT6344350 3337 VA99468556342915ID14163711424CO1721 WIDC7593644409612981940SD296529 CT3659DE670MI3087MT 410KS MOND1445 1031 5075WY2101742 393CA2753875 14832619RI277 634245 142VTMN215KY 1083 10971343 37797623369957 15023412380188IANC 2189NY NH PAOR2943 DC MD854225721554309N1896NE 771OH167 2188OKTN 2099 SC9945634J DEID1416NVWI1298SD534 ARIN386 2884AZ NM983636 IL 1780 42033659MI41014452220 WVMD991WYUT2106346102771 6369514350 1909 3337 MA VA NH2619RI63410831721 371DC245215CO714GAMS AL2966 3851424 3616 11727593644 3492 3412 40961940 IA 786 101421892961815 457KS MO2576704290 PA 1031 2943 N 5075NJ RICA2753 NE 771 875LA703 1414TX1483 OH 1097 J DENV534 636 IL INKY3541 31897621502 420333697442 95717232220 WVNC2268 3423337MD991 8542UT6348644125043502155VA4309FLCO1721TNVT3711424OK36442099 4096 DC SC7597180174ARAZ 1940 NM296CT DE670KS MO9831031 9069507517802286101742 393CA2771 2753 636 875 1483951KY1097GA 1909714 MS AL1343 37797623616 1172150233699572155NC3492786 10144309DC MD85424290TN 2099167 2188OKLA703 1414AKSCTXAR386 2884107AZ NM983172317807442 6101592771 63695112501909MA NH8644 714GAMS ALFL 2966 3853616 11723492786 10147180 1815 4574290703 14149069 NJ RI3541 3182268 342AK107159WA29153087AK107159MT277380ND142188TX74428644America is a country on the move. And, as the migrationpatterns reveal, it’s moving in different directions. During2004, Atlas handled more than 102,519 shipments ofhousehold goods across North America. For purpose ofanalysis states are classified inbound, outbound or balanceddepending upon the relative influx or exodus of shipments.This year, five states moved into balanced status.Arkansas swings back from inbound status; over the lastfourteen years it has been inbound and balanced an equalnumber of times. Rhode Island becomes balanced after fivesuccessive years as an inbound state. Kentucky returns to itstypical status; 2003 marked the only year since 1996 that thestate was not considered balanced. And Oklahoma andSouth Dakota, two states that have been largely outboundover the last fifteen years, both moved from that status intothe balanced classification.States logging an exodus include Maine, which movesdecisively into the outbound category after five years as abalanced state. From 1996 to 1999 Maine held inboundstatus. Wisconsin edges back into outbound standing, acharacteristic for 11 of the last 14 years. And West Virginiaseesaws back into the outbound column.Five states saw a significant influx. Colorado returns toinbound status where it has been for 13 of the last 14 years.LA17231250Migration MapFL71809069MAVT174228Inbound – More than 55% of total shipments moving into the state (subtotal on bottom).Outbound – More than 55% of total shipments moving out of the state (subtotal on top).Balanced – Inbound and outbound individually represent 55% or less of total shipments.Georgia makes it back into the inbound column for the firsttime since 1996. Idaho becomes an inbound state after fivestraight years as a balanced state. Oregon is back in theinbound column for the fourth time in five years. And Virginiareturns as a destination, having alternated between inboundand outbound status since 1999.Inbound – More than 55% of total shipments moving into the state (subtotal on bottom).Outbound – More than 55% of total shipments moving out of the state (subtotal on top).Balanced – Inbound and outbound individually represent 55% or less of total shipments.Inbound or Outbound?ME685529Inbound – More than 55% of total shipments moving into the state (subtotal on bottom).Outbound – More than 55% of total shipments moving out of the state (subtotal on top).To determine a state’s status, multiply the total numberof shipments by .55. This is the threshold value.Balanced – Inbound and outbound individually represent 55% or less of total shipments.• If the number of outbound shipments is greaterthan the threshold, the state is classified as outbound.• If the the number of inbound shipments is greaterthan the threshold, the state is considered inbound.• If neither is greater than the threshold, the state istermed balanced.Did you know?You can view historical Atlas interstate migration dataonline, including comparative state-by-state numbersand yearly summaries.Download the Adobe PDF at:http://www.atlasworldgroup.com/migrationMACTCTMACTCT17421343DC167386MA29661815NJ35412268VT174228DE393377MD21882884NH385457RI318342Atlas Amplifier • Summer 2005 11

Leveraging RealityLeveraging RealityReorganization Within Atlas World GroupUnderscores a Commitment to the FutureIt’s said that the view is best fromthe mountaintop. From the vantagepoint of a record-setting year, Atlassees the path toward continuedprosperity and is stepping boldly witha reorganization of key personnel.As one of the first orders of business,the Atlas Board of Directors electedGreg L. Hoover and Richard L. Arnesonto newly created positions in AtlasWorld Group, effective January 1, 2005.“To sustain solid growth requires usto leverage specific strengths acrossall Atlas companies,” says Mike Shaffer,Atlas World Group Chairman and CEO.“This involves a coherent focus oncommunicating our brand’s broadenedcapabilities. It also necessitates that webring the best of our technology toevery facet of our group’s operations.”Greg HooverChief Marketing Officer,Atlas World GroupGreg Hoover now serves as SeniorVice President and Chief MarketingOfficer of Atlas World Group. Greg isresponsible for growing the Atlasbrand and ensuring consistency inthe sales and marketing efforts ofsubsidiaries. This position representsan expansion of Greg’s previous rolewith Atlas Van Lines as Senior VicePresident, Sales Development.“A little over two years ago werebranded Atlas to more accuratelydescribe our many strengths acrossthe spectrum of relocation,” says Greg.“The market has embraced ourbroadened identity. Our challengenow is to continue building equityin our brand, and to do that efficientlyfor all Atlas companies.”Greg brings 16 years of industryexperience to his new position.Before joining Atlas in 1999 he servedas President and COO of ABCMoving & Storage, an Atlas agentbased in St. Louis, Missouri. A nativeof Mentone, Indiana, Greg holds abachelor’s degree in history fromHuntington College. He is active withthe American Moving and StorageAssociation (AMSA) and theEmployee Relocation Council (ERC).Richard ArnesonChief Technology Officer,Atlas World GroupAs Chief Technology Officer,Dick is responsible for the useof technology throughout Atlassubsidiaries, including applicationsfor security, disaster recovery andaccounting. In addition, Dickcontinues to serve as Vice Presidentof Information Technology forAtlas Van Lines.“My focus is to improve ourbusiness,” says Dick. “We’ve madegreat strides in recent years with majoradvances in the way we operate.The challenge is to continue bringingopportunities for greater productivityand profitability and at the same timeto enhance value for every customer.I’m excited to be leading this effort.”Dick joined Atlas in 1987. Hisexpertise has been instrumental inthe steady growth and refinementof technology-based systems withinAtlas Van Lines. The Minneapolisnative earned a bachelor’s degree inelectrical engineering from theUniversity of Minnesota.Marian Weilert SauveySenior Vice President,General Counsel & Secretary,Atlas World GroupIn January, the board also electedMarian Weilert Sauvey to Senior VicePresident. Marian joined Atlas in 1993and was named General Counsel in1997. She also serves as GeneralCounsel and Secretary for Atlas WorldGroup and Atlas Van Lines.Marian graduated summa cumlaude with a Bachelor of Arts fromRockhurst College in Kansas City andwith highest distinction from theLeft to Right:Marian Weilert Sauvey,Sr.Vice President, General Counsel & SecretaryAtlas World GroupGreg Hoover,Chief Marketing Officer, Atlas World GroupDick Arneson,Chief Technology Officer, Atlas World GroupUniversity of Missouri, Kansas CitySchool of Law. She is a member ofthe Trucking Industry DefenseAssociation, Transportation LawyersAssociation, the Conference of FreightCounsel, the Canadian TransportLawyers Association and theAmerican Moving and StorageAssociation, for which she currentlyserves as Chairperson of the LegalAdvisory Council.Ryan McConnellDirector, Sales Development,Atlas Van LinesA 10-year company veteran hasbeen charged with facilitating theongoing development of the Atlasbrand. As Director, Sales Development,Ryan McConnell provides a linkbetween the company’s STG and RSGdivisions to bring consistency andsynergy to their sales and promotionalefforts. Before taking this post inFebruary, Ryan served as Director ofSales Support for Atlas STG.“As we develop and refine ourbrand strategies, a unified messageis critical,” says Greg Hoover.“Ryan’s experience with specializedtransportation brings an importantperspective and will be invaluable inour efforts to promote a unified messageabout Atlas and its product lines.”Ryan earned a B.A. in Sociologyfrom Western Kentucky Universityin Bowling Green, Kentucky. He isactive in the Trade Show ExhibitorsAssociation (TSEA), the ExhibitDesigners and Producers AssociationRyan McConnell,Director, Sales Development, Atlas Van LinesNancy Priebe,Director of Human Resources, Atlas Van LinesDenny Riffert,Corporate Controller, Atlas Van Lines(EDPA), and the American Associationof Museums (AAM).Atlas is also pleased to announce theappointment of two new professionals withexcellent credentials to key managementposts vacated by retiring employees.Nancy PriebeDirector of Human Resources,Atlas Van LinesNancy Priebe has joined Atlasas Director of Human Resources,replacing Patricia Walter who retiredin January. Nancy brings 25 years ofexperience in human resources to herposition, including tenure as AssociateDirector of Benefits with AmericanGeneral Financial Services in Evansville,Indiana and as Manager ofCompensation and Benefits at SullairCorporation in Michigan City, Indiana.Nancy is a 1995 graduate of IndianaWesleyan University in South Bend,Indiana. She is a member of theSociety for Human ResourceManagement (SHRM), WorldatWork,the Evansville-area Human ResourceAssociation and Tri-State BusinessGroup on Health.Denny RiffertCorporate Controller,Atlas Van LinesDenny Riffert succeeds Ben Sloanas Corporate Controller upon Ben’sretirement in April. Denny worked forAtlas from 1975 to 1987 when heserved as Assistant Treasurer. Beforereturning to Atlas in February, Dennywas employed as Vice President,Controller and Chief Financial Officerwith Hub International Midwest (formerlyFifth Third Insurance/CitizensInsurance). Denny is a CPA andholds an MBA from the Universityof Evansville.12Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 13

Atlas InternationalThe Reality of CultureBy Gary M. Wederspahn, Grovewell LLCHuman Resources Management revealedthat 75 percent of overseas assignees had noprevious international experience. Anothersurvey by the American Society for Trainingand Development found that 70 percent ofAmerican business people going abroadreceive no cross-cultural training and that 59percent of the companies offered none totheir expatriates.• International HR researchers Allan Bird andEdward Dunbar estimate that 30 to 50 percentof expatriates function at a very minimal levelof effectiveness.• Settler International, an internationalrelocation assistance company, reports thatthe divorce rate among expatriate couplesis 40 percent higher than among theirdomestic counterparts and that the schooldropout rate of their children is 50 percenthigher than in their home countries.Gary Wederspahn is an intercultural trainer,coach, speaker, and writer. He has designed andconducted cross-cultural training for hundredsof expatriates with global corporations. AtlasVan Lines International and American Red BallInternational have a partnership with GrovewellLLC, a leading worldwide provider of interculturaltraining and coaching for expatriates. To learnmore, visit www.grovewell-expat.com or call PamJackson, Atlas International, at 1-888-669-6031.Cross-cultural training and coaching shouldbe a component of every internationalrelocation package. It just makes good businesssense to do the smart thing for the company andthe right thing for expatriates by providing themwith the tools they need to deal successfully withthe reality of culture in their host countries.The risks, problems, and obstacles commonlyrecognized as part of international relocationinclude loss, theft or damage of property duringshipping, delays in obtaining visas and workpermits, difficulty locating acceptable housingor schools, finding needed community services,and even transporting pets. Unfortunately,the most daunting challenge, cross-culturaladaptation, is seldom on the list. . .perhapsbecause it doesn’t seem as real as the other,more tangible factors. Yet, failure to adapt tothe culture in the host country has far moreimpact on the success of the internationalassignment than do the obvious pitfalls.Consider these facts:• The total cost of a typical corporateinternational assignment is over $1 million.However, a 1999 survey by CendantInternational Services found that 63 percentof 300 companies surveyed reported failedinternational assignments.• The 2001 Global Relocation Trends surveyconducted by GMAC, The National ForeignTrade Council (NFTC), and the Society forKnowing these facts, some corporationsprotect the investment in their expatriates bygiving them intercultural training and coaching.The benefits of doing so are clear. A 2002CIGNA/NFTC/WorldatWork survey foundthat expatriates who had cross-cultural trainingwere three times as likely to rate their overseasassignments “favorable” compared tothose without it. A Prudential RelocationInternational study of expatriates’ satisfactionand performance twelve months into theirassignments reported that 94 percentrecommend cross-cultural training to others.International relocation and movingcompanies that help their clients see the realityof culture and offer them tools for overcomingcultural differences are doing them a big favor.Aware of the stresses of international assignments, many firmsemploy intercultural training as a means to ensure the well-beingof expatriate families.14 Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 15

Atlas AcademyCreating a Culture of ExcellenceAtlas Academy Furthers the Pursuit of Quality. . .OnlineThe story goes that electrical engineer Charles Steinmetzwas once summoned from retirement by General Electric“The quality of a person’s life is into locate a problem in a complex electrical system. Afterdirect proportion to their commitmentexamining the situation, Steinmetz took a piece of chalkto excellence, regardless of their chosen and marked an ‘X’ on the faulty component. GE’s engineersfield of endeavor.”found the defect precisely where the consultant hadindicated. When Steinmetz sent an invoice for $10,000,- Vince Lombardi (1913-1970)GE asked him to itemize the charges. His response:American professional football coachMaking chalk mark: $1. Knowing where to place it: $9,999.Regardless of whether the fee was justified, the storyillustrates an important point. Knowledge represents value.And the market favors those who bring value.At Atlas, knowledge is essential to thedelivery of value. It is so much a part ofthe Atlas culture that in July the companyadopted a new technology standard. Amongother things, the new standard furthersprofessional education among Atlas agentsby making online training a prerequisitefor recognition in the Atlas WorldClass Commitment and Milt HillQuality programs.“We value our agents and we wantto enable their success,” says TiffanyBrowning, Corporate Training Manager.“The Atlas Academy is an easy-to-usetool for continuous improvement,available to them at no cost.”16 Atlas Amplifier • Summer 2005Tiffany explains that, as an online resource, the AtlasAcademy gives agents convenient access to excellenttraining. “Agents can’t always make it to Evansville forclasses,” says Tiffany. “With Atlas Academy, they don'thave to travel. They can train wherever they are,whenever they want.”Another big advantage of the Atlas Academy is a widerange of content, which allows agency personnel to acquireskills in all areas related to business success. Classes includeprofessional development for sales people and managersas well as training in Atlas-specific topics. For example, vanoperators who are new to Atlas must complete an entrylevel training course to become Atlas-qualified.“We strive to keep content current and relevant tothe needs of our agents,” says Tiffany. “Our trainingstaff consults with Information Technology and otherdepartments to make sure new developments areincorporated. Feedback from agents is also importantin determining what courses to offer.”Because time is a precious commodity for businesspeople, most of the Atlas-specific courses are designed tobe completed in an hour or less. Some of the professionalcourses may take from 2 to 4 hours each. However, if aperson cannot finish in one sitting, they can continue inmultiple sessions.“Atlas-specific courses, such as AtlasNet Order Entryand Dispatch Systems for Updates, have been the mostpopular,” says Tiffany. “Among those who have taken acourse, 90 percent say they would definitely recommend itto their coworkers. And more than 90 percent agree thatwhat is taught will help them perform better in their jobs.”Since the Atlas Academy went into operation inFebruary 2004, more than half of all agencies have takenpart. On a 5-point scale, Atlas agents rate the qualityof Atlas Academy’s courses a 4.5, somewhat above‘Very Good.’What agents are saying aboutAtlas Academy.“There was a lot of information that was new to me,and that can help clear up issues at our agency”“I liked the pop-ups on each of the pages thatcontain additional information.”“I really liked the information on what can be packedin the different size boxes. These courses are great forpeople new to the industry.”The online Atlas Academy features a wide choice of contentwith courses that enable professional development in allareas critical to an agency’s successful operation.Atlas Amplifier • Summer 2005 17

Atlas World Group – Record YearLoaded Tonnage by Segment as Percent of Total13%Government& Military12%Government& MilitaryTo succeed, it is necessary to COD acceptthe world as it is and rise above it.- Michael Korda,American publishing executive and author21%Atlas World GroupCorporate90087585082580077575072570079%Government2004 Revenue Mix30%Chalks UpRecord Yearsets a high-water mark for2004revenue...but Atlas managersare not resting on laurels.The year 2004 was a milestone for Atlas WorldGroup, the biggest volume year in its historywith more than $860 million in total revenue.“It was an exceptional year for us,” saysChairman and CEO Mike Shaffer. “The economybounced back nicely with an increase in householdrelocations, and we are pleased with theway the company performed. We are alsoRevenues (in millions)2000 2001 2002 2003 200457%Corporatepleased that our efforts 30% continue to increaseCODour market share.”Atlas World Group owns Atlas Van Lines, Inc.(Atlas) and its operating units: the RelocationServices Group (RSG) and SpecializedTransportation Group (STG); BDS Worldwide Inc.(BDS); Red Ball Corporation and its two majorsubsidiary companies: Red Ball International, Inc.(Red Ball International) and American VanpacVan Lines, Ltd. (Vanpac); Atlas Van Lines(Canada) Ltd. (Atlas Canada); Atlas Van LinesInternational Corp. (Atlas International);20047%Trade Shows11%Government& MilitaryRelocationServices5%Electronics4%Fixtures24%CODRelocationServices20032%Fine Arts& Other58%Corporate47%CorporateRelocationServices2004 Revenue MixCornerstone Relocation Group, L.L.C.(Cornerstone); Avail Resource Management, Inc.(Avail), Atlas World-Class Travel, Inc. (AtlasTravel), and Atlas Terminal Company, Inc.(Terminal).In the wake of two soft years, Atlas RSGexperienced an impressive surge. Total tonnageincreased 11 percent over 2003 with gains inevery segment, including a 10 percent rise inCOD volume.“National accounts still represent the lion’sshare of our business,” says Greg Hoover, SeniorVice President and Chief Marketing Officer. “Butmore and more, COD has become strategicallyimportant to us, and we are working successfullyto grow that segment.”Atlas STG volume rose approximately ninepercent during 2004. “Much of our increase canbe attributed to a change in the business climate,”says Senior Vice President and General ManagerGlen Dunkerson. “Companies increasedproduction and resumed plans for expansionand renovation that had been on hold, andthis fueled demand for our services.”Besides a favorable economic environment,productivity investments benefited thecompany’s performance. A major upgrade tooperations brought an amazing improvementin efficiency: the company handled the recordsummer volume with 20 fewer people thanneeded for a smaller volume the year before.As well, the introduction of a document imagingsystem has streamlined transactions throughoutthe system.“We’ve made our revenue distribution processmore efficient and user-friendly,” says MonicaWeiss, Vice President, Revenue Accounting.“This saves time and expense for everyoneinvolved—for us, our agents, and our customers.”During 2004, Atlas continued to reinforce itsbroadened brand identity and characteristics ofintegrity, quality and solutions. The Atlas catalogof sales and marketing literature, a staple foragency promotional efforts, underwent revisionsto make messages consistent with the brand’scommunications strategy. In January, the catalogwas published online via the new Sales LiteratureSelector (SLS), a web-based system that allowsagents to place orders over the Atlas intranet. InNovember, the company launched a redesignedpublic web site (www.atlasworldgroup.com) thatpositions its business units within the brand andbrings greater convenience and utility to users.The web site features an improved capacity forbusiness development, enabling a more effectivecapture of leads and an efficient sales response.“Despite the dramatic increase in volume,and the many associated efforts to improve ourperformance, Atlas kept the quality focus it hasbecome known for throughout the industry,”says President and Chief Operating Officer JimStamm. “For the seventh consecutive year, andfor the ninth time in the last ten years, we earnedthe gold distinction in the Quest for Qualityrankings by Logistics Magazine.”Jim believes all the signs point to a continuingrobust demand in 2005.“Both the national account and CODsegments are strong and appear they willremain so,” says Jim. “We are hearing from ourcustomers that they expect another active year,and volume continues to outpace what we wereexperiencing during this period a year ago.”18Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 19

BDS WorldwideThis is another reason Interbakecounts on BDS. “The last thing ourcustomers remember about ourservice is their contact with thedelivery person,” says Ray. “They seethat person as an extension ofInterbake Foods.”Finding EfficienciesIn some larger markets, BDSconducts a “mega drop” to make iteasy for councils to take delivery onbig volumes.“On two consecutive Saturdaysin February we distributed a totalof 60,000 cases, or approximately40 trailers full, at one location inHouston,” says Eileen. “This savestime for us and for the troops.”What happens if a council needsto order more cookies after theirorder is delivered?“Once an initial delivery is complete,a council has up to a month to makeadditional requests for product,” saysEileen. “If our warehouse is out of arequested variety, we issue an orderto the field stock warehouse. Theproduct is shipped to us and wethen deliver as needed.”Improving the ProcessWhen the Girl Scout cookie seasonis complete, Eileen meets with herclient for an annual evaluation toensure that BDS and its networkcontinue to perform to the bakery’sstandards. “This is our opportunity tofind out if there is anything we can doto improve our services,” says Eileen.“It takes a lot of people pullingtogether and careful attention tolots of little details to make sure thecookies arrive according to plan,” saysEileen. “We consider it a privilege tohave a hand in this much anticipatedand very worthwhile event.”ABC BakersABC Bakers is part of InterbakeFoods LLC., a Richmond, Virginiabasedmanufacturer that hasbeen baking cookies and crackersfor 100 years. The companybecame “Official Girl ScoutCookie Bakers” in 1939, justtwo years after the first sale ofcommercially baked Girl Scoutcookies took place. Today, ABCBakers supplies about 40 percentof the Girl Scout councilsthroughout the United States.Less than 1/3 of the priceconsumers pay for Girl Scoutcookies goes to the baker. Thisamount is far less than thewholesale price food retailers payfor similar products. This meansthat most of the money raisedgoes to support Girl Scouting.Cookie sale revenue allowscouncils to offer Girl Scouting toas many local girls as possible. Italso funds essential expenses suchas insurance, property expense,maintenance and repair, programsubsidies, volunteer training,printing and financial aid.A portion of the moneyraised during the cookie sale isdistributed directly to the troopselling the cookies where girlsdecide how it is spent on theirplans for the year.Adapted from the ABC Bakersweb site: http://www.girlscoutcookiesabc.com/Agenda – The 38th Annual Forum on MovingApril 21 & 22, Gaylord Texan Resort on Lake Grapevine, Grapevine, TexasThursday, April 21, 2005* * * * * * * * * * * *10:00 a.m. - 10:30 a.m.Opening General SessionCall to Order and Welcome: MIKE SHAFFERChairman & CEO, Atlas World Group, Inc.Remarks:* * * * * * * * * * * *10:45 a.m. - 12:00 p.m.GREG HOOVERSr. Vice President, Chief Marketing OfficerAtlas World Group, Inc.Workshops I & IIWorkshop I “MAKING OUTRAGEOUS SERVICE A REALITY”Guest Speaker:T. SCOTT GROSSAuthor & Professional SpeakerWorkshop II “SURVIVOR–LIVING WITH YOUR RELO POLICY”Moderator:KATHY THOMPSONDirector, Contract AdministrationAtlas Van Lines, Inc.Presenters: ELIZABETH T. CARTER, CRP SCOTT ENOCHHousehold Goods Specialist Manager,XRS, Inc.Corporate RelocationAIGMARDI MONTAGUEManager, Talent AcquisitionPETCO* * * * * * * * * * * *12:15 p.m. - 2:00 p.m.Second General Session & LuncheonPresiding:JIM STAMMPresident & COOAtlas World Group, Inc.Principal Address: ASHLEIGH BANFIELDInternational TelevisionNews Correspondent & Host* * * * * * * * * * * *2:15 p.m. - 3:30 p.m.Workshops III & IVWorkshop III “HOW’D THEY DO THAT?”Moderator:DENNIE LYNNSr. Vice President, TransportationOperations, Relocation Services GroupAtlas Van Lines, Inc.Presenters: JAMES BELMARSH JOHN DEANVan OperatorPaxton Van LinesPERRY SCHRECENGOSTVan OperatorWeleski TransferVan OperatorAce World WideWorkshop IV “THE REAL WORLD”Moderator:PETE HELGESONVice President & General ManagerAtlas Van Lines International Corp.Presenters: KATHLEEN CURTIS CAROL ANN LOOGlobal Mobility Manager Vice PresidentFlextronics International Human Resources - MiamiLloyds TSB Bank, plcJOHN M. PALIENDirector, Human Resources OperationsCatholic Relief Services* * * * * * * * * * * *3:45 p.m. - 5:00 p.m.Workshop V* * * * * * * * * * * *6:30 p.m. - 7:30 p.m.Reception* * * * * * * * * * * *7:30 p.m. -Banquet & Entertainment“MAKING OUTRAGEOUS SERVICE A REALITY”(Repeat of T. SCOTT GROSS' Workshop I)Presiding:MIKE SCAVUZZOSr. Vice President, Agency DevelopmentAtlas Van Lines, Inc.Special Entertainment: THREE DOG NIGHTFriday, April 22, 2005* * * * * * * * * * * *8:30 a.m. - 10:30 a.m.Breakfast & Closing General Session(Breakfast Served Until 9:15 a.m.)Presiding:Keynote Address:Forum Adjournment* * * * * * * * * * * *MARIAN WEILERT SAUVEY, Esq.Sr. Vice President, General Counsel &Secretary, Atlas World Group, Inc.“REFRIGERATOR RIGHTS”DR. WILL MILLEREntertainer, AuthorPsychotherapist & TV Personality22Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 23

Atlas CanadaAtlas CanadaFacing the Future With a Common VisionAtlas Canada and its agent network began a journeytogether in their first strategy session more than adecade ago. Out of that workshop and those that havefollowed twice a year have come the ideas thathave helped make Atlas an industry leader.Determined to retain this position, over sixtyagents and a ten-member management team met inToronto from February 26 to March 1. Theywere joined by Atlas World Group Chairman& CEO Mike Shaffer in what turned out tobe Atlas Canada’s most productivestrategy session ever.For guidance through the process, AtlasCanada engaged Dr. Peter Richardson, facultymember with the School of Business atQueen’s University and consultant to someof the world’s largest corporations.Mutual respect and a genuine desire towork together was evident from the outset. Participants setaside personal agendas to find solutions that would benefitthe entire Atlas family. Perhaps the most gratifying part ofDoug Auld, President & COO,Atlas Canadathe process for all was the realization that both the vanlines and agents are closely aligned in their view of thechallenges and, more important, are in agreementon how to tackle them.The group developed strategic action plans for five keyinitiatives. Committees comprising both agents and vanline representatives are now following through to meetobjectives in:• Marketing. Segment (tier) productofferings to target customer groups• Products. Expand agent participationto better take advantage of opportunities• Human Resources. Attract and retainskilled personnel, particularly operatorsand packers• Cost Control. Invest in critical technologiesto improve efficiencies.When polled, all agreed that the session waseffective, productive and meaningful. A common visionemerged which bodes well for Atlas Canada in the monthsand years ahead.Watch for youropportunity to reserveyour place in the sun.58th Annual Atlas ConventionNovember 16-19, 2005The Westin Diplomat • Hollywood, FloridaThe Westin Diplomat Resort and Spa is a sight to behold,rising 39 stories above the Atlantic Ocean.Relax in the Spa and play a few rounds of golf.This is the only course in southern Florida listed by Condé Nast Traveleras one of the top 100 golf resorts worldwide.For more information regarding reservations and the complete agenda,contact Sue Chandler at Atlas headquarters.26 Atlas Amplifier • Summer 2005

38th Annual Corporate Relocation SurveyAtlas WorldNews and InformationSurvey Results Overview continued from page 10Question 41a: International RelocationCompared to 2004, do you anticipate that the numberof employees your company will relocate internationallyduring 2005 will…Increase27%Decrease16%57%15%33%52%Less Than 500Salaried Employees25%500 - 4999Salaried Employees13%63%Advance Relocation SystemsSports a Historic MoveThe Babe Ruth Museum has chosen Advance RelocationSystems as their organization’s “official mover” for the nextfive years. Advance is now working with the organizationto bring the Sports Legends at Camden Yards to Baltimore.The new museum is home to memorabilia, archives andartifacts from the Baltimore Orioles, University ofMaryland, and the Naval Academy. Nick Travelstead,head of domestic and internationalservices at Advance, saysthe Baltimore-based company ishonored to be chosen for the work. “Quite a few of us atARS are admirers of Babe Ruth, Cal Ripken, Jr., and JohnnyUnitas,” says Nick. “To be part of making this new museuma reality is a privilege.”TotalStay About The Same39%5%56%Totals greater than 100 are due to rounding.5000+Salaried EmployeesInternational Relocation Volume –Some Increases Expected, Majority ExpectVolume Levels to Remain at 2004 LevelsForty-six percent of responding firms transfer employeesbetween countries.• Over one-fourth of these companies indicate they expectincreases in international relocation volume in 2005.• Small companies are more likely to expect decreases,mid-size and large firms are more likely to expect increasesin international relocations.• Over half of companies, regardless of size, indicate theyexpect 2005 international relocation volume to remainunchanged from 2004.Responding firms indicate roughly one-fifth of 2004 internationalassignments were temporary (less than 12 months).Overall, 23% expect the number of temporary assignments toincrease, but these expectations are driven mostly by large andmid-size companies’ expectations. The majority of all firms,regardless of company size, expect unchanged volume intemporary international assignments in 2005.International vs. Domestic Policy –Majority of Firms Offer AdditionalConsiderations, Service & Scheduling Key forCarrier SelectionMost firms indicate there are differences between theirdomestic and international relocation policies. Close to halfor more offer the following: additional tax considerations,additional leave time with at least one visit back to theU.S./Canada, allowances for children to attend certain schools,intercultural and language training, increased allowances forpermanent storage, and additional leave time. As expected,mid-size and large firms are more likely to offer additionalconsiderations than small firms.When selecting a carrier for international relocations,“Service” is of chief importance among decision-makerswhen selecting a carrier (89% rate it “critically important”),but regardless of company size, “Scheduling” is more criticallyimportant than “Price.” Only 24% of all companies offeremployment assistance to spouses or partners relocatinginternationally, and 53% report at least one failed or declinedinternational transfer in 2004.Outside Camden Station, home of the new Sports Legends at Camden Yards museum in Baltimore. (L to R) Nick Travelstead, Head ofDomestic and International Services, Advance Relocation Systems; Dalton L. Conklin, President, Advance Relocation Systems; MichaelHodes, Chairman of the Board, Babe Ruth Museum; Michael Gibbons, Executive Director, Babe Ruth Museum.Spirit Movers’Heroic OperatorsThe Atlas family is proud of Joe Antoni, van operatorfor Spirit Movers (1818), and his crew members TanStillman, Josh Barnes and Willie Tatum. On the eveningof July 28, while en route from Miami to Sarasota, Joenoticed an overturned car in flames. He and his crew,along with a passenger in their van, Dr. Vanessa Stillman,rushed to the aid of the the people trapped inside.Joe put out the flames while Tan and the othershelped the occupants. Two of the threepassengers survived.According to an article published in the BradentonHerald, the Florida Highway Patrol report noted thatthe driver had lost control of the vehicle after fallingasleep at the wheel.Andrew Stillman, General Manager, Spirit Movers,said his crew’s actions were amazing. “They saidanyone would have done it,” says Andrew, “but Iknow differently.”28Atlas Amplifier • Summer 2005Atlas Amplifier • Summer 2005 29

Atlas WorldNews and InformationAtlas Agent Is “Irishman of the Year”Bill O’Donnell, President, King’s Transfer Van Lines in Montreal, hasbeen named “Irishman of the Year” by the Erin Sports Association, anonprofit organization supporting charities in the Montreal area. Billwas officially “sashed” at a March 12 breakfast in his honor attendedby approximately 1200 members of Montreal’s Irish community.Bill is Montreal’s only second-generation Irishman of the Year;his father, Gerald, held the honor in 1981.“We chose Bill for this honor based on what he’s done for thepeople of Montreal, including the annual golf tournament he hoststhat has raised over $300,000 for Montreal charities,” says Erin SportsAssociation President Jim Kilgallen.Bill’s first official appearance came on March 13, when he led formerIrishmen of the Year down St. Catherine’s Street in Montreal’s St.Patrick’s Parade, one of the most popular Irish festivities in NorthAmerica that annually attracts over a half-million people.Atlas’ Top Recognizes Top SellersPresident’s Club Ranks SwellAtlas is pleased to recognize 68 sales professionals for theirexceptional production between July 1, 2003 and June 30,2004. This represents an increase of 18 percent over thenumber who earned this distinction in 2003.Membership in the President's Club, the roll of topproducers, is open to any Atlas sales person who generatesrevenues of at least $1 million during the convention year.Those who achieve revenues of $1,000,000 to $1,999,999for the first time receive a plaque and a 14-karat gold lapelSales $2,000,000 or moreSalesperson Agent1 James Cole, Jr. J. W. Cole & Sons, Inc.2 Ken Imlach Imlach Movers, Inc.3 Don Hill Alexander's Mobility Services4 Dennis Sorhagen Crofutt & Smith Moving & Storage5 Gary Louderback Ace World-Wide Moving & Storage Co.6 Steve Delane Alexander's Mobility Services7 Wayne Curtis Comtrans Ltd.8 Michael Boone Lytle's Transfer & Storage, Inc.9 John Dulin Alexander's Mobility Services10 Gene Devaney Collins Brothers Moving Corporation11 Thomas Philbin Nelson Westerberg of Illinois, Inc.2003 President’s Club Winnerspin highlighted with a ruby. Those who achieve revenuestotaling $2,000,000 to $4,999,999 for the first time receive aplaque plus the lapel pin with a sapphire highlight. Thosewho produced $5,000,000 or more in revenues receive aplaque and a lapel pin with a diamond highlight.In addition, all first-tier achievers receive a gift certificatefor $200. All those who achieved at least $2 million wereinvited to take a guest and enjoy a stay March 6 to 10 atthe Hilton Resort in Los Cabos, Mexico, courtesy of Atlas.Salesperson Agent12 Richard Clarke Ace Relocation Systems, Inc.13 Tim White Imlach Movers, Inc.14 Jon Page Atlantic Relocation Systems15 Denise Della-Dora Alexander's Mobility Services16 James Zachary Atlantic Relocation Systems17 Jim Chretien Specialty Moving Systems, Inc.18 Gail Ann Lynch Alexander's Mobility Services19 Bob Akers Nelson Westerberg of Texas, Inc.20 Jimmy Gemeinhardt Bean Moving and Storage, Inc.21 Julie Cibelli Nelson Westerberg of New Jersey, Inc.Executive RelocationMoves Clinton Foundationin Little RockWhile the opening of the new Clinton Library was grabbingheadlines in November, Executive Relocation Company, LLC,in Little Rock was busy behind the scenes moving the William J.Clinton Presidential Foundation into the library offices. Therelocation included 14 offices and inventory for the center’smuseum store. During the five weeks leading up to the Novemberdedication, crews logged over 300 hours. The project, whichbegan in July, was completed at the end of the year. Executive isalso handling the relocation for other organizations (CityYear andJob Corps) to the area around the library known as the “Corridorof Public Service.” Executive Relocation Services is an Atlas agentowned by Daniel’s Moving & Storage of Phoenix, Arizona.Sales $1,000,000 to $1,999,999Salesperson Agent22 Eric Manfredi American Transportation Companies, Inc.23 Bob Wald Crofutt & Smith Moving & Storage24 Dan Rosauer Alexander's Mobility Services25 Wes Wodka Specialty Moving Systems, Inc.26 Gregg Imlach Imlach Movers, Inc.27 Chris Lechner Alexander's Mobility Services28 Jeanne Carey Atlantic Relocation Systems29 Fred Paxton, III Paxton Van Lines, Inc.30 Don Samler A-1 Metro Movers - Omaha31 Kurt Nelson McCormack-Payton Storage& Moving Company, Inc.32 Paul Sowa Ace World-Wide Moving & Storage Co., Inc.33 David Woodhouse Home Moving & Storage Co., Inc.34 Bob Cox Reads Moving Systems, Inc.35 Ronald Grove, Jr. Merchants Moving & Storage, Inc.36 Dave Doebler Action Moving Services, Inc.37 Tina Rose Walker Transfer, Inc.38 Mark Smith A. Walecka & Son, Inc.39 Tucker Espie Dedicated Transport Service, Inc.40 Steve Westerberg Nelson Westerberg of Illinois, Inc.41 Valerie Darling Alexander's Mobility Services42 Robby Burch Alexander's Mobility Services43 Larry Lammers Ace Relocation Systems, Inc.44 Carrie Corless Ace Relocation Systems, Inc.Salesperson Agent45 Jim Finch Ace World-Wide Moving & Storage Co., Inc.46 Dorrain Pierce Ace World-Wide Moving & Storage Co., Inc.47 Ann Burkart Alexander's Mobility Services48 John O'Hara Collins Brothers Moving Corporation49 Frank Lucchesi County Vanlines Inc.50 Tim McCormack Ace World Wide Moving & Storage Co.51 David Frank Alexander's Mobility Services52 Daniel Seiler Paxton Van Lines, Inc.53 Jeff Longo Weleski Transfer of Cleveland, Inc.54 Greg Dolan Specialty Moving, Inc.55 Andy Orlin Atlantic Relocation Systems56 Jonathan Cotten Alexander's Mobility Services57 Jim West Ace World-Wide Moving & Storage Co., Inc.58 Richard May Alexander's Mobility Services59 Ross Buckley Alexander's Mobility Services60 William Schwartz Ace Relocation Systems, Inc.61 John Colvin Alexander's Mobility Services62 Patricia Tuck Gentle Giant Moving Company, Inc.63 Bill Huffman Philpot Relocation Systems64 Wayne Dennis Atlantic Relocation Systems65 Frank Copeland Atlantic Relocation Systems66 Jack Kendrick Specialty Moving Systems, Inc.67 Donna Gann Nelson Westerberg of New Jersey, Inc.68 Kathy Barclay Alexander's Mobility Services30 Atlas Amplifier • Summer 2005 Atlas Amplifier • Summer 2005 31

Atlas WorldNews and InformationDick ChocolBen SloanRetirementsDick Chocol CompletesSuper-Successful Careerwith Nelson Westerberg,ChicagoOn May 16, 1966, Richard J. “Dick” Chocol was hired asa sales person with Nelson Westerberg in Chicago. OnJanuary 1, 2005, Dick retired from an illustrious career asVice President of Sales. He brought in and nurtured SaraLee, an account at Nelson Westerberg of Illinois since 1973.He also worked with ServiceMaster 31 years, an impressivetrack record for any sales practitioner. He surpassed the milliondollar sales mark in 1981, and sold $2 million for thecompany by 1993.What’s the secret to keeping a customeron board longer than 20 years?“We put the customer first and sought to make life easierfor everyone involved,” says Dick. “We knew, above all else,that quality of service was critical. If we could delivertop-notch customer care and relocation services, we knewwe had a fighting chance to stick around for another year.”Ben Sloan retires after44 years with AtlasThe Atlas family bids a fond farewell to Ben Sloan whoretires in April. Since joining Atlas in 1961 as accountingclerk, Ben has seen much growth–both in Atlas and inhis career.“At the time I joined Atlas, annual revenues were about8 million dollars,” says Ben. “Today they are over 800 million.It is gratifying to have been a part of the changesand growth and to have been involved in all areasof accounting.”Soon after Ben joined Atlas he was summoned by UncleSam for two years of duty in the U.S. Army. He returned toAtlas in 1964 and has worked in accounting ever since.In 1972 Ben earned a degree in accounting from theUniversity of Evansville. He was named Controller in1975 and Assistant Vice President in 1990.Dick says the primary lesson he’s learned from beingin this industry is to listen and apply what he's heard.Although he believes the industry has changed–it’s morecompetitive than ever before–the same core formulaapplies to delivery of service.To his credit, Dick was committed to his customers,his team and his company. No one wished to succeed morethan him, and if he won, everyone benefited.“To win an account or even keep it,” says Dick, “you needto be well prepared to offer solutions to the tough questions.Artful selling requires belief in your product, yourteam and your front line.”If you ask Dick what he’s up to these days, he stillsays he’s a consultant to the company and not actuallyfully retired. . .yet.“It’s been a challenging ride, but fun,” says Dick. “Whenyou spend that much time at work, workmates becomeyour second family, and the things we get to do togetherbecome meaningful and appreciated. I’ve made a lot ofwonderful friends along the way, and they will be missed.”The sentiment is shared by the rest of your Atlasfamily, Dick. Good luck!A native of Warrick County, Indiana, Ben graduatedfrom Newburgh High School in 1956. He and his wife, Pat,recently moved back to Warrick County, to a 5.5 acrespread that Ben says will “give him plenty to do” duringretirement. He says he also enjoys golf and travel, and heexpects to spend more time with his 8 grandchildren.“Ben has been a great asset to Atlas,” says Senior VicePresident and Chief Financial Officer Rick Olson. “We areproud of all he has done for the company and we wishhim a full and rewarding retirement.”Ben says he will miss his friends at Atlas. “You frequentlyhear Atlas headquarters and the agents compared to abig family, and basically it is,” says Ben. “We've beenthrough some tough times, but we've always been able toovercome those times and to continue to grow stronger.And we will continue to grow as long as we keep thestrong agent family.”Ace Relocation SystemsVoted Among Best Places to Work in San Francisco Bay AreaIt’s official: Ace Relocation Systems in San Jose, Californiais a great place to work. A recent survey by QMRMarket Research ranks the Atlas agency 8th among SanFrancisco Bay Area companies with 25 to 100 employees.The findings reflect the feedback of employees whoparticipated in an online survey to rate their employers.Respondents ranked ten factors in order of importanceto their ongoing decision to stay with their companyand perform at their best.Ace was among 300 firms recognized in three categoriesaccording to size. The rankings were published in the SanFrancisco Business Times, San Jose Business Journal, andOakland Business Times.“Ace sets itself apart from other companies throughour commitment to teamwork and by creating a workingenvironment which values and respects all employees,” saysCity Transfer Helping Save LivesThanks to City Transfer & Storage Company in High Point,North Carolina, lifesaving medical equipment is finding itsway to people in one of the world’s poorest regions.Five years ago, while ministering to people in WestAfrica, members of Community Bible Church and In HisLove Ministries had been appalled at theconditions and lack of equipmentamong health care facilities. Upon theirreturn to the U.S. they decided to dosomething about it. They set out tocollect and refurbish used medicalequipment and computers as well asdonations of clothing and medicalsupplies, and they would send theseitems to the people of Ghana. They approached BartLassiter, City Transfer’s Vice President of Sales, with aheartfelt request. Would his company be willing to help?“I talked it over with my brothers, and we said ‘yes,’”recalls Bart. “We saw this as a chance to help people whohave nothing. A piece of used equipment in this countryMedical staff members in Ghana receivesupplies distributed by Pioneers-Africa.Vice President and General Manager Richard Clarke.“We want our employees to develop their skills andknowledge. In turn, we can provide solid career pathsand opportunities for advancement.”Left to right: Mike Quigley, Account Sales;Michael Scott, Account Sales; Richard Clarke,Vice President and General Manager.has very little value. But you can take it to Africaand it can help save lives.”Over the last five years, City Transfer has dedicatedan area of their warehouse to the storage of collectedgoods. If a locally donated item needs a truck for pickupand delivery to storage, the Atlasagent helps out with that as well.When enough items are amassed,City Transfer employees load theminto an international shipping containerfor pickup by a forwarder. Upon arrivalat destination, items are distributedwith the help of Pioneers-Africa,a non-denominational Africanmissionary agency based in Accra, Ghana.How have people in the High Point communityresponded? “Since we started, we have shipped fivecontainers, two of which were 40-foot,” says Bart.“People see this as a good cause. It seems to growa little bit every year.”32 Atlas Amplifier • Summer 2005 Atlas Amplifier • Summer 2005 33

Atlas WorldNews and InformationThe entire Atlas Atlas AssociateElizabeth Andersonfamily wishes toCindy Athertonexpress gratitude Roger Babbittand appreciation to Steve BaileyRoss Buischthe courageous menand women who Wesley L. Buischserve our country inWillie Borden Jr.the armed forces. InRon Bowmanparticular, we ask youto keep the following Tiffany Browningemployees andVada ChrockremRandy Clarkmembers of our1Joel Cohenagent families inJo Ann Curlyour thoughtsAdam Dinetand prayers.Susan GurganusHazel Powell HillThomas W. HoffaMary HoustonMary JohannesBrad KellerCecil “Buzz” KelleyLinda J. KisselTheresa LillicoGreg MartensChrista McCrawJack MierRobert (Bob) MoffettLarry NeidlingerMike QuigleyGinny RoyerTheresa RussellBonnie SaboJohn ScottJoe SingletonLauren StopyraRonnette SynovecCassandra TwistMike WathenChristie A. Willett34 Atlas Amplifier • Summer 2005Keep our service men andService MemberThomas AndersonJonathan AthertonKevin LacyWilliam B. BaileyAndrew BuischBrenda BuischAndrew BuischBrenda BuischActively servingRonny BowmanRich BowmanThomas DuncanTim ChrockremActively servingAaron PierceSteven JamesJoseph CurlAdam Dinet, Jr.Bryce GurganusJ. Keith PowellKeith W. HoffaLarry HoustonKirk LinderJames Hobby IIIBradford KellerDavid Michael KelleyJames LangelottiBob LillicoMichael MartensTom E. EvansJack A. MierKeith MoffettKevin MoffettRobert MoffettRodney MoffettAlex NeidlingerRobert Lee WarrenJason H. RoyerJustin MayerSteven WashechekMichael HannahJay HillRick HillJustin ScottKristopher ScottDon GalloJohn P. PichardoRichard SynovecVirgil LeonardScott WathenJoseph E. Willett IIIRelationshipHusbandSonBrother-in-lawSonBrotherSister-in-lawSonDaughter-in-lawNephewNephewBrother-in-lawSonNephewNephewNephewSonSonGrandsonSonBrotherNephewStepsonSonSonSon-in-lawHusbandSonFiancéSonSonSonSonSonSonCousinSonStepbrotherBrotherNephewNephewNephewSonSonBrother-in-lawSon-in-lawHusbandCousinSonSon1See page 33. Randy Clark is the first employee from Atlas Headquarters to be called to serve in Iraq.women in your heart.Atlas Associate PositionSpecialized Transportation Group Accounting, HeadquartersClaim Representative, HeadquartersPresident, NMS Moving Systems, Inc. (1533)National Account Sales Manager, Nelson Westerberg of Georgia, Inc. (1517)Atlas Van Operator, Crofutt & Smith Moving & Storage (646)Atlas Van Operator, Crofutt & Smith Moving & Storage (646)Atlas Van Operator, Ace Relocation Systems, Inc. (15)General Manager, Lee Moving & Storage (1317)Manager, Corporate Training, HeadquartersAdmin Asst. to Sr. V.P./General Mgr., Specialized Transportation Group, HeadquartersIT, Trainer-Analyst Programmer, HeadquartersAtlas Van Operator, Thomas Transfer & Storage Co.,Inc. (2006)Van Operator Qualification Coordinator, HeadquartersAtlas Van Operator, Lee Moving & Storage, Inc. (1317)On Site Coordinator at Americorp Relocation, Ace Relocation Systems, Inc. (66)Sales Representative, Ace Transfer & Storage Co. (1406)Warehouseman, Collins Brothers Moving Corp. (547)Team 2 Billing/Entry Clerk, HeadquartersSales, Reads Moving Systems of Florida, Inc. (1724)Residential Sales, Ace Relocation Systems, Inc. (75)Atlas Van Operator, Poplar Bluff Transfer Co., Inc. (1624)Credit Analyst, HeadquartersSales Coordinator, Ace Relocation Systems, Inc. (43)Relocation Coordinator, Ace Relocation Systems, Inc. (64)Credit and Collections, HeadquartersAtlas Van Operator, Imlach Movers, Inc. (1130)Dispatcher, Commercial Storage & Distribution Company, Inc. (572)Director, Planning & Projects, Relocation Services Group, HeadquartersAce Relocation Systems, Inc. (75)OA/DA Coordinator & Customer Service Mgr., Ace Transfer & Storage (1406)Bookkeeper, Roush Moving & Storage, Inc. (1773)Web Programmer, HeadquartersDirector, Region 1, Relocation Services Group, HeadquartersPresident, Able Moving & Storage, Inc. (285)Accounting Department, Reads Moving Systems, Inc. (1711)Supervisor of Accounts Receivable, Ace Relocation Systems, Inc. (99)Revenue Accounting, Ace Relocation Systems, Inc. (75)IT, Mainframe Development, HeadquartersMaintenance, HeadquartersThe above names arethe individuals who havebeen brought to ourattention. Please e-mailany additions toLinda Ellington atlinelli@atlasworldgroup.com.The Amplifier will repeatthis show of appreciationin the next issue.Atlas Amplifier • Summer 2005 35

TracksChris Bugler was exceptional!He addressed all our questions andconcerns and assisted in planningthe shipment to Kansas City forstorage with the remaining itemsheaded to Montreal. From day one,Chris continued to reflect the warmand friendly professionalism that startsat the top. McCormack-Payton is abetter company for having Chrison its team.The final stage of the relocationwas in Montreal. The van operator,Sylvain, was great. He calledus from New Mexico andintroduced himself and toldus not to worry. He wasabsolutely correct. Fromthat day until the delivery,he kept us informed of hisprogress and what to do atcustoms. Sylvain delivered ourshipment on August 9th with ateam that was also very friendlyand professional.Thank you all for making ourrelocation easy at a time when it washectic with other challenges. You allare the best. If there is anything I cando or even if there are others I needto write to let them know of youand the excellent team, please don’thesitate to contact me.Regards,Jim and Megan Kopp38 Atlas Amplifier • Summer 2005Atlas Service is AppreciatedRE: Marietta Wells and JosephCzerwLafayette Storage &Moving Corp. (1262)West Henrietta, NYPlease accept this letter of supportfor the entire staff who assistedus in our move to Georgia. After 28years in the same house, the moveseemed daunting to say the least.Our first contact was withMarietta Wells. She was extremelyhelpful and very accurate in her explanationof both thephysical move andthe financial responsibilities.Since thiswas a private move,she was most supportivein helping usmove in a fiscallyresponsible manner. Mariettaanswered all of our questions andjoined us on the day the truck wasloaded to offer help and answerquestions. She was wonderful.Their diligence, careand attention todetail were evidentin everythingthey did...The packing crew camea couple of days before themove. Their diligence, careand attention to detail wereevident in everything theydid, from packing fine chinato packing fragile antiques.The loading crew werealso very high-caliberprofessionals. Everythingwas cataloged, loaded and securedwith great attention to detail everystep of the way.Upon arriving in Georgia, our vanoperator, Joseph Czerw and his crewwere equally terrific. Marietta called totouch base that everything went well.It was a textbook move. Your entirestaff are to be commended in themost sincere manner.Thank you very much,Don and Eileen WebbRE: Alisa Neal andCharlie Rayford, Jr.Bluff City Transfer &Storage Co., Inc. (440)Memphis,TNYour company moved my familytwice in the past year-and-a-half, withthe first move occurring in July, 2003from Atlanta to Memphis and thenagain, from Memphis to McKinney,Texas in October 2004. Both moveswere a huge success for us and yourgroup is to be highly commended formaking everything go so smoothly.Alisa Neal was apleasure to workwith and so helpfulin guiding usthrough both moves.Our van operator,Charlie Rayford,made us feel asthough he was movinghis own family inthe way his kindnesscame across in this stressful time forus. I know Charlie has put in years ofservice with your firm and you are soBoth moves were ahuge success for usand your group is tobe highlycommended formaking everythinggo so smoothly.fortunate to have such a loyaland hard-working employee. Wewere honored to have Charlie onboth moves and for that we areextremely grateful. Miller and Markalso did an outstanding job inall the work involvedin getting our entireworldly belongingsloaded and transportedsafely. Deedra did anoutstanding job inworking with us on thescheduling of both moves.From my entire family, pleasethank everyone for making ourmoves so painless. We are sothankful for all that was done byeveryone at Bluff City Transfer &Storage Co.Best Regards,Tim IsbellRE: Julia Ives andPatrick GleasonPaxton Van Lines, Inc. (1610)Springfield,VAWe would like to let youknow how pleased we werewith Paxton Van Lines as a wholeand with special recognition toseveral of your staff concerningour recent move from Springfield,Virginia to our new home inRotonda West, Florida. Let mestart by saying we were treatedwith the greatest respect and professionalismfrom the first call we...we were treatedwith the greatestrespect andprofessionalism...placed to your company to thelast box and piece of furniturethat was placed in our new home.Very special recognitionshould be given to Julia Ives asshe was able to work with us toeffectively make thishappen to the benefitof all parties involved.Julia went above andbeyond to satisfy ourneeds without affectingthe normal courseof business for Paxton Van Lines.Additionally, the van operatorfor our move, Mr. Patrick Gleason,should also be given specialrecognition for his professionalism,demeanor, attitude and leadershipof his staff. Pat was easy to workwith and assisted us in every waypossible including packing andloading and unloadingour possessions herein Florida. We havenothing but accolades forPat and his crews on bothends of the move. Further,every piece of furnitureand all of our possessionsarrived intactand undamaged.We hope you will recognizeboth Julia and Pat as well as theirassistants and again, thank youand Paxton Van Lines very much.Jim & Judy BrasseRE: David AtheyAce Relocation SystemsSan Diego, CA (62)andAce World-Wide Moving& Storage (24)Cudahy,WISometimes people are a partof your life for a short period oftime but their impact on you lastsforever. Such will be the case withDavid Athey and his crew.I was in a very difficult situationwith things changing by the minuteand these people never flinched.They were caring and very knowledgeablein how to get the jobdone. They are the reason I didn’tgive up and continued on withthe move. They are a true asset toyour company.Time will pass and the intensityof those few daysin Wisconsin willsubside, but I willalways rememberthe kindness andprofessionalism ofyour employees. Iam grateful thatout of all the movingcompanies inWisconsin, I was working with thisfine group of people.Please convey to them my manythanks and gratitude. They are theBEST!!I am grateful thatout of all themoving companiesin Wisconsin,I was working withthis fine groupof people.Sincerely,Patricia SteckbauerAtlas Amplifier • Summer 2005 39

TracksAtlas Service is AppreciatedThey wereprofessional,courteous,considerate,friendly and aboutevery otherpositive adjectiveyou can think of.RE: Imlach Movers, Inc. (1130)Trenton, MIHugh Haynes, Jr. andAlvin SanderlinImlach Movers of Ohio,LLC (1134)Findlay, OHYour agency packed and loadedour household goods and it ismy pleasure to commend yourvan operator, Hugh Haynes andhis partner, Alvin Sanderlin, fortheir efforts.They were professional,courteous, considerate,friendly and about everyother positive adjectiveyou can think of.They took very greatcare to ensure items tobe packed were packedwell, and that individualitems were handled withcare. My wife and Iobserved them closely, having beenthrough this a number of times, andwe were happy to not have to step inand redirect their efforts ashas been necessary in soThey weremany previous moves.courteous andThe care all of them tookstarted with their preparationby laying down way to please.went out of theirfloor protection, to theirconsideration of our dog (who wasever present), to their packing andhandling, to their loading of the truckand cleanup prior to their departure.Short of snapping my fingers andmaking it all fly to southern Maryland,we couldn’t have been happier withthis end of the move.Quality in a business comesfrom the top and your efforts inthat regard are obvious in theconduct of your employees. Mycongratulations to you and yourentire management team.Sincerely,Mike & Cathy NottRE: Gentle Giant MovingCompany, Inc. (961)Hawthorne, CAJuan MendezAce World Wide Moving& Storage (1547)Huntington Beach, CAMy wife and I just recently movedinto our new home in Estacada,Oregon. Gentle Giant MovingCompany and Atlas Van Lineshandled our packing, storage andmove from California. I want to takethis opportunity to express howpleased we were with the wholemoving experience.Our van operator,Juan Mendez, and hiscrew did an outstandingjob. Theyhandled everythingvery carefully. Theywere courteous andwent out of their way to please.Everything happened when it waspromised. Overall, they made ourmoving experience very pleasant.I would recommend AtlasVan Lines to anyone planning along move.Sincerely,Dale and Diane StanleyRe: Michael TackCrofutt & Smith Moving& Storage (646)Landing, NJI am writing to tell you about myrecent positive experience with AtlasVan Lines. I know that most peoplewrite only whentheir experienceis negative, so Iwanted you toknow howpleased I waswith the servicereceived fromMichael Tack,a driver with Crofutt & Smith,and his assistant.My husband and I recentlyrelocated from Lisle, IL to Menifee,CA. We found Mike and his assistantto be professional, pleasant, helpfuland informative during our move.In addition to treating our personalbelongings with care (especially somevery fragile collections), Mike wassensitive to our feelings and concernsthroughout the process and helpedmake our move less stressful andmore pleasant.I wanted to share these thoughtswith you and tell you that I wouldhighly recommend Mike Tack toanyone considering a long-distancemove in the future.We found Mike andhis assistant to beprofessional,pleasant, helpfuland informativeduring our move.Sincerely,Celeste SmittyklasSurf’s Up.40Atlas Amplifier • Summer 2005U.S. DOT No. 125550© 2005 Atlas Van Lines, Inc. 1212 St. George Road, Evansville, Indiana 47711-2364

CalendarMay 20052-4 AAM Museum Expo – Indiana Convention Center, Indianapolis, IN3-5 GSA Expo – San Diego Convention Center, San Diego, CA12-15 NY State Movers & Warehousemen’s Association Convention – Thayer Hotel,West Point, NY18-20 ERC’s National Relocation Conference – Manchester Grand Hyatt, San Diego, CAJune 20054-7 HCEA Annual Meeting – Morial Convention Center, New Orleans, LA19-22 57th Annual SHRM Conference & Exposition – San Diego Convention Center, San Diego, CAJuly 200511-14 TSEA’s TS 2 The Trade Show about Trade Shows – Washington, DC Convention Center,Washington, DC20-21 AWG Board of Directors Meeting – Grand Geneva Resort, Lake Geneva,WIAugust 200531 Federal Heavy Vehicle Tax DueSeptember 200513 Atlas ROAD Day 1814-16 Southwest Movers Association – Moody Gardens Hotel, Galveston,TX20 AWG Board of Directors Meeting – Headquarters, Evansville, IN21 AWG Stockholders Meeting – Headquarters, Evansville, IN22-25 Massachusetts Movers Association Convention – Ocean Edge Resort & Golf Club, Cape Cod, MA28-30 ERC’s Global Workforce Symposium – Hyatt Regency, Chicago, ILOctober 200510-12 Agent Sales Training – Headquarters, Evansville, IN15 Vehicle Inspections Due20-21 PAIMA Convention – Washington, DC22-25 HHGFAA 43rd Annual Meeting – Marriott at Wardman Park,Washington, DCNovember 20053-7 North Carolina Movers Association Annual Convention – Crabtree Marriott, Raleigh, NC15 AWG Board of Directors Meeting – Westin Diplomat, Hollywood, FL16-19 58th Annual Atlas Convention – Westin Diplomat, Hollywood, FLwww.atlasworldgroup.comAtlas World GroupP.O. Box 509Evansville, IN 47703PRSRT STDU.S. PostagePAIDEvansville, INPermit No. 1352