1201353 2002 spring amp3.qxd - Atlas Van Lines
1201353 2002 spring amp3.qxd - Atlas Van Lines
1201353 2002 spring amp3.qxd - Atlas Van Lines
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<strong>Atlas</strong> Agent, Are You Ready?Gear Up Now for an Award-Winning SeasonThe summer season is getting closer every day. As you get ready to keep America moving, now is a goodtime to reacquaint yourself with <strong>Atlas</strong> quality awards. Look over the criteria and take steps to ensure yourcustomers get the award-winning service they deserve. This may be the most important preparation you canmake for the <strong>2002</strong> season.Hauling Excellence AwardTo earn this award, an agentmust meet the following criteria:• A minimum of $750,000 inhousehold goods hauling revenuefor the convention yearperiod of July 1, 2001 throughJune 30, <strong>2002</strong>• A minimum 4.5 rating averagefor question 7, “Overall ratingof the driver,” from the <strong>Atlas</strong>customer service questionaire,and at least a 90% positiveresponse for question 8,“Would you use our serviceagain?”• In addition to an outstandingcustomer service record, satisfactoryclaims and safetydepartment historiesare required.World-Class Commitment AwardTo earn this award, an agentmust pass all 12 of the worldclasscommitment criteria.These are measured as follows:Ratings• Customer satisfaction• Warehouse inspection• Agency satisfaction (numberof shipments vs. number ofcomplaints)Percentages• Weight estimating accuracy• Uniform compliance• Equipment qualification(required documents on file)• Equipment <strong>Atlas</strong> specs (paintedto <strong>Atlas</strong> specifications)Ratios• Hauling claims• Documentation (measurestimely remittance)• Packing claims (claim liabilitydivided by packing revenue)• Warehouse claimsPoints Average• Safety (violations per driver)Milton M. Hill Quality AwardThe highest quality award presentedby <strong>Atlas</strong> <strong>Van</strong> <strong>Lines</strong> is theMilton M. Hill Quality Award,reserved for those select few thatgenuinely rank as the best of thebest. A recipient of this awardmust achieve all of the followingduring the award period (July 1through June 30):• <strong>Atlas</strong> World-ClassCommitment (meet or exceedall 12 quality criteria)• Warehouse rating of “5”on the AgencyPerformance Evaluation• Hauling Excellence AwardSpring <strong>2002</strong> Amplifier 15
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