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LIBRARY SERVICESINTERLIBRARY LOANSActivity 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011Received from OtherLibraries3,338 3,475 4,525 4,680 4,480 3,527 2,578 2,213 2,617 1,652Sent to Other Libraries 4,490 3,637 3,209 4,074 2,860 2,458 3,103 3,976 4,167 4,004INFORMATION REQUESTSActivity 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011User Requests Filled By Professional StaffDatabase Searches 403 440 540 1,513 1,117 1,750 3,487 3,213 640 1,342User Instruction 1,921 5,451 5,980 5,210 6,752 5,886 6,123 7,499 4,426 3,945Directional Questions 4,613 5,565 4,362 5,615 4,812 4,076 4,658 4,194 3,120 4,011Information Found WithoutComputersTotal InformationTransactionsElectronic Reference Database Sessions2,745 3,909 2,413 4,102 5,929 2,112 1,213 1,333 2,258 98515,365 13,295 14,927 16,440 18,610 13,824 15,481 16,239 10,444 10,283Total Number of Sessions 61,393 77,503 98,267 121,400 198,965 234,016 342,345 452,981 523,673 791,000Notes: Database Search Requests Filled: Counts the number of requests filled by information desk professional staff, not the number of databases searched inorder to fill the requests. Directional Questions Answered: Questions easily answered by giving the location of an item or service within the library79