Hate crime Directory of services - Barking & Dagenham

Community Safety
Hate hurts – Report it
Hate crime
Directory of services
Hate crimes affect hundreds of residents
every year. If you have been hurt or
threatened because of your race, faith,
sexuality, gender, age or disability, or you
have seen this happen to someone else,
report it 24 hours a day to the London
Borough of Barking and Dagenham’s
Stop Hate Crime Helpline

Who is this guide for?
We have put this directory together for the benefit of people who live,
visit, work or study in the London Borough of Barking and Dagenham.
These pages list organisations that can help with issues associated
with hate incidents and hate crimes.
Hate Crime
Contact details
To report hate you can do so by contacting the
new Stop Hate Crime 24­hour helpline:
24­hour helpline
Tel. 0800 138 1625
To report directly to the Council:
Tel. 020 8215 3010
Web. www.lbbd.gov.uk/hatecrime
In Person. Report to a front desk member
of staff e.g. at the One Stop Shop
You can also call one of the
following organisations:
Victim Support Barking and Dagenham
020 8595 4455 or
Racial Equality Project in Barking and Dagenham
020 8526 8200 or
CARESS (Lesbian, Gay, Bisexual and
Transgender Service)
020 8220 0112

Hate crime directory of services
Hate hurts ­ report it
01
Hate hurts ­
report it
Hate incidents and hate crimes
affect hundreds of residents
every year.
Our commitment to you
We understand that it can be very
upsetting to be targeted by someone
just because of who you are. We do not
want you to feel that you have to cope
with this on your own.
We are your council and are here to
help you
If you have experienced, seen or know
of a hate incident or hate crime and
would like to report it, tell the Council.
We will take your complaint seriously
We appreciate that the decision to make
a report can be difficult. However, we aim
to make it as easy as possible.
Alternative Formats
Please contact us to obtain this
publication content in other
languages, Braille, audio
and large print.

Hate crime directory of services
Contents
02
Hate crime
Directory of services
Contents
Introduction • Crime, Antisocial Behaviour
• How this directory can help you 03 and Support 16
• Depression 18
Useful information about hate • Disability Support Services 18
incidents and hate crimes • General 18
• What are hate incidents
04 • Statutory services –
• The difference between a hate learning disabilities 18
incident and a hate crime 04 • Statutory services –
• Why report hate incidents and mental health 19
hate crimes 05 • Mental health – general 21
• What you should do following • Emergencies 21
an incident 05 • Hospitals
22
• Safety advice
06 • Housing, accommodation
• Criminal injuries 06 and homelessness 22
• Confidentiality
06 • Lesbian, Gay, Bisexual, Transgender
• Extra support 06 Services: 24
• How do I report? 06 • General 24
• Timescales for action
06 • Black and minority
• We are interested in your views 07 ethnic groups 24
• Third party reporting 07 • Hate incidents and hate crimes 25
• Housing 26
Directory of Services • Health and sexual health 27
• Statutory Services – general 08 • Older people
27
• Advice, Support and
• Older People Support Services 28
Information – general
10 • Parents and families
29
• Anxiety
11 • Race and faith support services 31
• Bullying
12 • Rape and sexual abuse
32
• Children
13 • Refugee and asylum seekers 33
• Counselling and
• Stress and trauma
34
psychotherapy providers
15 • Young people
34

Introduction
How this directory can help you
It is most likely to be used by professionals
and volunteers to help victims or witnesses
of hate incidents and hate crimes. Many of
the organisations listed either operate only
in this area, or have local branches or
contacts. Other organisations are nearby,
in neighbouring areas or in London,
Greater London or Essex. If local
organisations are not available, we list
details of national groups, many of which
have free helplines.
A typical entry lists the organisation’s
name, their basic service, target group
including age, referral information,
helpline and operational times, address,
and contact details. Each organisation
has its own policies and procedures
about issues such as confidentiality.
It is best to confirm these with the
organisation when making contact.
Hate crime directory of services
Introduction
03
While we have tried to include all relevant
agencies, some may have been missed.
If you want to recommend a service for
us to include in the next edition please
contact the council on 0208 215 3000.
We will of course endeavour to update
the directory regularly.
While we have checked the services on
offer by agencies listed in this directory,
the London Borough of Barking and
Dagenham cannot be held responsible for
services offered by external organisations.

Hate crime directory of services
Useful information about hate incidents and hate crime
04
Useful information about
hate incidents and hate crimes
What are hate incidents?
These are incidents where an offender
targets a victim because they dislike their
apparent race, faith, sexual orientation,
gender, disability or age. The result is
that individuals or groups are attacked
because the perpetrator is either
motivated by hatred for their group or
exploits a vulnerability that they think
that person has.
A victim of a hate incident doesn't have to
be a member of a minority community or
someone generally considered vulnerable
– anyone can be a victim of a hate crime,
and everyone is equally protected.
Hate incidents affect hundreds of
residents every year – they shatter lives
and crush confidence. We want Barking
and Dagenham to be a borough where
everyone feels safe and secure, and
where all agencies respond effectively
and quickly when hate incidents happen.
Hate incidents are deemed to be
motivated by hate if the victim believes that
they were motivated by hate or prejudice.
The difference between a hate
incident and hate crime
All hate crimes are hate incidents.
However when the police investigate
reports some hate incidents may not
constitute a criminal offence because
there is not enough evidence.
Hate incident
Any incident, which may or may not
constitute a criminal offence, which is
perceived by the victim or any other
person, as being motivated by
prejudice or hate.
Hate crime
Any hate incident, which constitutes a
criminal offence, perceived by the victim
or any other person, as being motivated
by prejudice or hate.

Why report hate incidents and
hate crimes?
There are important reasons to report
incidents, even without passing this
information onto the police.
If you report to the Council, we will not
share information with the police without
your consent. The only exception would be
if we were legally obliged to, for example if
a child or someone else was at risk.
Even without passing this information on,
it is important to monitor the type and
extent of these incidents and use this
information towards providing better
services for people who live, visit, work
or study within the London Borough of
Barking and Dagenham.
We may be able to identify ‘hotspots’ and
warn members of the community
to be vigilant in areas where incidents
are happening. Even if you do not see
the person’s face, one small piece of
evidence, like the time and place of the
incident, might tie in with other reports.
Ultimately, people who come forward
and speak out about this are the key
to stopping it happening again.
Witness reporting
Research suggests that one in four
people ignore hate crime if they see it.
However, witnesses can provide valuable
information about incidents that can
help a victim to get a successful
outcome. We have designed our hate
reporting scheme to be suitable for
people who witness an incident to use.
Even the smallest detail could prove to
be the missing piece of a jigsaw.
Hate crime directory of services
Useful information about hate incidents and hate crime
05
What should you do following
an incident?
If you become a victim of an incident,
you should immediately:
• Call 999 for the police, and/or
an ambulance
• Get medical attention for any injuries
as soon as possible
• Take photographs of any physical
injuries, damage to property or
belongings, for use as evidence
• Take details of any witnesses
• Report it as soon after the incident as
is possible – you can do this in the
ways outlined under ‘How do I report’
(p.6)
• If the police come to the scene, get the
officers’ names and shoulder numbers
so you can reach them if you
remember something else or
something happens again. When you
report it, make sure you say why you
think it is a hate incident – if you can
be explicit about why you think you
have been targeted
• Write down all the details of the
incident as soon as you can including
descriptions of the perpetrator(s), their
clothes, any distinguishing marks, any
nearby vehicles or witnesses, and
anything they said
• Keep any evidence safe, such as
clothing, photographs, letters or text
messages. If the perpetrator may have
left fingerprints somewhere do not
touch the area, let the police know.

Hate crime directory of services
Useful information about hate incidents and hate crime
06
Keeping safe
In an emergency you should
always contact the police on 999.
Street Safety
• Take note of your surroundings
• Avoid conflict
• Appear confident
• Stay with others
• If you think there is danger, cross the
street, change direction or get a
licensed taxi
• Try to avoid unlit or isolated areas
at night
• Avoid displaying valuables on
your person
• Avoid the distraction of talking on
your phone or listening to music
Criminal injuries
If you have experienced a violent crime,
you may be entitled to compensation. For
further details on this you should visit the
Criminal Injuries Compensation Authority
(CICA) at www.cica.gov.uk.
Confidentiality
If you choose to report an incident to
the Council, we will ask you if you want
us to share your name and address with
the police. The police will only contact
you if you have given your permission
for them to do so. There may be some
circumstances where, because of a
serious risk to others, we would be
legally required to share information
with the police without your consent.
However wherever possible this
decision would always be discussed
with you.
Extra support
Your council specialist officer will be able
to refer you to local services that offer
support, advice and information.
How do I report hate incidents
in Barking and Dagenham?
As either a victim or a witness of a hate
incident you can report it in the
following ways:
• You can report directly to the local police
• You can phone the Stop Hate Crime
24­Hour Helpline on 0800 138 1625.
Helpline staff can then forward your
report to the relevant local agency
• You can report to the Council online,
by phone to Barking and Dagenham
Direct or in person to a front desk
member of staff for example One
Stop Shop
• You can report to our third party
reporting sites (p.7) which are:
Victim Support Barking and
Dagenham; CARESS; Racial Equality
Project in Barking and Dagenham.
The Council’s timescales
for action:
Immediate
We will take the initial report. At this
point you would be asked whether you
wish for your report to be passed to the
police for investigation. The report will be
immediately sent by email or fax to the
Council for action.

One working day
If you have given permission for your
report to go to the police, the Council will
advise the police within one working day,
where it will be investigated by the
specialist Community Safety Unit. The
Council will also allocate your case to one
of our trained council officers who will be
your main contact. Where it is safe to do
so, we will write to you the same day with
the officer’s contact details.
Third working day
Where safe, your named officer will
contact you by phone to talk to you in
more detail about your experience. They
will ask you some questions to identify
any particular risks that you may be facing
and, based on this information, explain
some of the possible options to consider.
Where we think there is a serious risk
or you need the help of more than one
organisation, we may talk to other agencies
about your case. We will call this meeting
within seven days.
14 working days
The Council will phone you to check you
are happy with the service and check you
have not experienced any further
incidents.
We are interested in your views
We want to know what you think about
our services. Any comments you give us
will help us to improve our service and
perhaps develop new ways of dealing
with hate incidents. You can get in touch
via the “Tell us” section on the Council
website www.lbbd.gov.uk, by calling the
‘Tell us’ hotline on 020 8215 3012,
Hate crime directory of services
Useful information about hate incidents and hate crime
07
by emailing tellus@lbbd.gov.uk or by
writing to Freepost, Tell Us.
Third party reporting
We recognise that some people are
fearful of approaching the police directly.
Third party reporting is an important way
to overcome this. Until recently, a victim
of hate incident had to report directly to
the police for the incident to be
recognised and action taken. Third party
reporting changes this.
There are three other organisations in
Barking and Dagenham where you can
make reports if you do not feel comfortable
reporting to the Council or the police
directly. These are:
Victim Support
Barking and Dagenham
020 8595 4455
Racial Equality Project
020 8526 8200
CARESS Care in East London & Essex
020 8220 0112
When you make a report to any of these
organisations they can then pass the
information to the police on your behalf.
The police are required to act on this as
if they had received the report directly
from you.

Hate crime directory of services
Statutory services
08
Directory of
services
Statutory services – general
The London Borough of Barking and Dagenham
Address: Main Switchboard, Civic Centre,
Dagenham RM10 7BN
Telephone: 020 8592 4500
Website: www.barking­dagenham.gov.uk
Barking and Dagenham Direct
They provide information and help on areas of the
borough’s responsibility.
Monday to Friday 8am to 8pm.
Telephone: 020 8215 3000
Fax: 020 8227 5184
Textphone: 020 8227 5755
E­mail: 3000direct@lbbd.gov.uk
To report a Hate Incident or Crime via
Barking and Dagenham Direct:
Telephone: 020 8215 3010
or visit the Barking One Stop Shop at:
Address: Barking Learning Centre, 2 Town
Square, Barking IG11 7NB
Barking and Dagenham (NHS)
Primary Care Trust
Health Information Centre
The centre provides free, confidential health
information using leaflets, printouts and displays on
medical conditions. They also provide a list of GPs,
dentists, opticians and pharmacies in Barking and
Dagenham and contact details on local voluntary
groups, national self­help organisations and local
NHS services.
Patient Advice and Liaison Service (PALS)
Provide services involving patients and the public in
delivering health and social care. The aim of PALS
is to provide on­the­spot help for patients, their
families and carers.
Address: The Clockhouse, East Street,
Barking IG11 8EY
Telephone: 0800 389 5360 / 020 8532 6252
Fax: 020 8532 6254
E­mail: pals.contact@bdpct.hns.uk
Website: www.barkinghaveringhealth.nhs.uk
Barking and Dagenham
Metropolitan Police
Emergencies
You should use this service to contact police in
situations when you need an immediate response ­
if a crime is happening now or if anyone is in
immediate danger.
• In an emergency you should phone 999.
• People with hearing difficulties should dial 18000
in an emergency.
Non emergency
There are three stations within Barking and
Dagenham borough:
Barking Police Station
Opening hours: 24­hours a day
Dagenham Police Station
Opening hours: 24­hours a day
Marks Gate Police Station
Opening hours: 10am to 2pm Monday to Thursday
Telephone: 0300 123 1212
Website: Online reporting is available visit:
www.met.police.uk/reporting_crime

Safer Neighbourhood teams
There are also currently 17 Safer Neighbourhood
teams based in wards across the borough that you
can report incidents to:
Abbey ward
Telephone: 020 8721 2786
Mobile: 07747 790 012
Alibon ward
Telephone: 020 8721 2511
Mobile: 07876 393 036
Becontree ward
Telephone: 020 8721 2536
Mobile: 07887 635 675
Chadwell Heath ward
Telephone: 020 8721 2902
Mobile: 07884 117 276
Eastbrook ward
Telephone: 020 8721 2538
Mobile: 07900 167 306
Eastbury ward
Telephone: 020 8721 2572
Mobile: 07917 013 389
Gascoigne ward
Telephone: 020 8721 2787
Mobile: 07747 790 065
Goresbrook ward
Telephone: 020 8649 3528
Mobile: 07843 065 874
Heath ward
Telephone: 020 8721 2571
Mobile: 07917 013 379
Longbridge ward
Telephone: 020 8721 2573
Mobile: 07917 013 409
Mayesbrook ward
Telephone: 020 721 2788
Mobile: 07747 790 851
Parsloes ward
Telephone: 020 8721 2574
Mobile: 07917 013 419
River ward
Telephone: 020 8721 2575
Mobile: 07917 013 429
Thames ward
Telephone: 020 8649 3529
Mobile: 07843 065 875
Valence ward
Telephone: 020 8721 2537
Mobile: 07900 161 438
Village ward
Telephone: 020 8649 3530
Mobile: 07843 065 876
Whalebone ward
Telephone: 020 8721 2834
Mobile: 07884 117 273
Hate crime directory of services
Statutory services
09

Hate crime directory of services
Advice, support and Information – general
10
Advice, support and
Information – general
Stop Hate UK (24­hour helpline)
They provide a 24­hour helpline for Barking and
Dagenham. The helpline offers immediate support
for victims of hate incidents and providing a method
of reporting alternative to the Police.
Helpline: 0800 138 1625
Website: www.stophateuk.org
Citizens Advice
They can help you deal with legal, money and other
problems. They can provide help in French, Urdu,
Spanish, Punjabi, Hindi and German. They are open
from 10am to 1pm (closed Wednesday) and you do
not need to make an appointment.
Address: 55 Ripple Road, Barking IG11 7NT
Advice line
(2pm to 4pm, not Wednesday)
Telephone: 020 8594 6715
Website: www.adviceguide.org.uk
Debtline
(Tuesday and Thursday 2pm to 4pm)
Telephone: 020 8594 5397
Fax: 020 8591 0440
Website: www.citizensadvice.org.uk
Directgov
Provides information, advice and statistics on crime
and prejudice in the UK, with an online nationwide
directory of statutory and voluntary sector
organisations or support services.
Website: www.directgov.co.uk
Equality and Human Rights Commission
The Equality and Human Rights Commission
provides a helpline offering guidance on
discrimination and human rights issues.
Address: Freepost MID01264,
Stratford­upon­Avon CV37 9BR
Helpline: 0845 604 6610 (England)
Textphone: 08547 622 644
E­mail: info@equalityhumanrights.gov.uk
Website: www.equalityhumanrights.com

Anxiety
Anxiety Care
Helps people to recover from anxiety disorders.
They provide:
• information and a relaxation CD
• a mutual support group for general
anxiety, phobias and Obsessive
Compulsive Disorders from 6.30pm
to 8.45pm on Monday (£3 a session)
• a structured recovery group from
6.30pm to 8.45pm on Tuesday
(£4 a session)
• confidence­building classes from 7pm
to 8.45pm on Thursday (£5 a session)
• a structured recovery visiting service
(from £7.50 to £40), and
• counselling (£35 a session)
You will not be turned away if you cannot afford to
pay. If you are going to a group, you may take a
friend or family member.
Address: Cardinal Heenan Centre, 326 High
Road, Ilford IG1 1QP
Helpline: 020 8478 3400
(Monday and Wednesday 10am to 3pm)
Telephone: 020 8262 8891
Fax: 020 8262 8680
E­mail: enquiries@anxietycare.org.uk
Website: www.anxietycare.org.uk
First Steps to Freedom
Provides practical help for phobias, obsessive
compulsive disorder, general anxiety, panic
attacks, anorexia and bulimia, and for those who
want to come off tranquillisers, together with help
for their carers. They also provide help, advice and
support for the carers of those with borderline
personality disorders.
Address: 1 Taylor Close, Kenilworth CV8 2LW
Helpline: 0845 120 2916
(open seven days from 10am to 10pm)
Telephone and fax: 01926 864 473
E­mail: first.steps@btconnect.com
Website: www.first­steps.org
Hate crime directory of services
Anxiety
11
National Phobics Society
Supports and helps those with anxiety conditions
and specific phobias. They also provide information
for professionals.
Address: Zion CRC, 339 Stretford Road, Hulme
Manchester M15 4ZY
Telephone: 0870 122 2325
Fax: 0161 227 9862
E­mail: nationalphobic@btconnect.com
Website: www.phobics­society.org.uk
No Panic
Provides information and care for people with
phobias, anxiety and neuroses.
Address: 93 Brands Farm Way, Randlay,
Telford TF3 2JQ
Helpline: 0808 808 0545
(open seven days from 10am to 10pm)
Telephone: 01952 690005
Fax: 01952 270 962
E­mail: ceo@nopanic.org.uk
Website: www.nopanic.org.uk
Why Me?
Provides information and online support for people
who suffer from anxiety.
Website: www.whyme.org.uk

Hate crime directory of services
Bullying
12
Bullying
Andrea Adams Trust
This is a non­political, non­profit making charity
which deals with the complicated problems caused
by bullying behaviour in the workplace. They
provide advice, information and training.
Address: Hova House, 1 Hova Villas,
Hove BN3 3DH
Telephone: 01273 704900
Fax: 01273 704901
E­mail: mail@andreaadamstrust.org
Website: www.andreaadamstrust.org
Beat Bullying
This group is an anti­bullying charity that works
in London with people aged seven to 16.
Website: www.bbclic.com
Bullying Online
Provide practical and legal help and advice on
bullying for children, parents and teachers.
Address: 9 Knox Way, Harrogate HG1 3JL
E­mail: help@bullying.org
Website: www.bullying.org
Kidscape
See Children section
National Ban Bullying at Work Campaign
Website: www.banbullyingatwork.com

Children
See also: parents and families and young people
Statutory services
Children’s Assessment Team
The team accepts referrals and initial enquiries for
matters involving the social care of children.
Address: Children's Services Department,
127 Ripple Road, Barking IG11 7PB
Telephone: 020 8227 3852
Fax: 020 8227 3951
General
Barking and Dagenham African Welfare
Association (BADAWA)
The association provides activities for young people
and childcare.
Services at: BADAWA House, Linton Road, Barking
and Methodist Church Hall, London
Road, Barking IG11 8AL
Telephone: 020 8507 8187
E­mail: badawa1993@btinternet.com
Barnardo’s
This organisation is for children and families facing
disability and disadvantage. There are communitybased
services.
Address: Tanners Lane, Barkingside,
Ilford IG6 1QG
Telephone: 020 8550 8822
Fax: 020 8551 6870
E­mail: dorothy.howes@banardos.org.uk
Website: www.barnardos.org.uk
Change Our minds
This is a website run by the Samaritans for a
younger audience.
Website: www.changeourminds.com
Hate crime directory of services
Children
13
Childline
The helpline for those under 18 who are in danger
or distress.
Address: 45 Folgate Street, London E1 6GL
Helpline: 0800 1111 (24­hours)
Textphone: 0800 400222 (2pm to 9pm)
Fax: 020 7650 3201
Website: www.childline.org.uk
Childwatch
Provide help and advice and support to victims
of abuse.
Address: 19 Spring Bank, Hull HU3 1AF
Telephone: 01482 325 552
Fax: 01482 585 214
E­mail: info@childwatch.org.uk
Website: www.childwatch.org.uk
Healthy Schools
The agency provides a series of websites developed
by the Department of Health and the Department
for Education and Skills. They promote positive
emotional health and well­being to help pupils
understand and express their feelings, and build
up their confidence and emotional resilience and
therefore their capacity to learn.
Website: www.healthyschools.gov.uk/Theme­
EHW.aspx
(continued overleaf)

Hate crime directory of services
Children
14
Kidscape
This is a national charity dedicated to prevent
bullying and child sexual abuse. They provide
support and advice to parents of bullied children.
They provide booklets, literature, posters, training
guides, educational videos on bullying, child
protection and parenting. There is a national
comprehensive training programme on child safety
and issues on managing behaviour. They also offer
advice, research and confidence­building for
children who are bullied.
Address: 7 Grosvenor Gardens,
London SW1W 0DH
Helpline: 08451 205 204 for parents
(Monday to Friday 10am to 4pm)
E­mail: info@kidscape.org.uk
Website: www.kidscape.org.uk
National Association for Children
of Alcoholics (NACOA)
Information and support for children of alcoholics.
Address: PO Box 64, Fishponds,
Bristol BS16 2UH
Helpline: 0800 358 3456
(Monday, Tuesday and Friday 10am to
7pm, Wednesday and Thursday 10am
to 9pm, Saturday 10am to 3pm)
Telephone: 0117 924 8005
Fax: 0117 942 2928
E­mail: helpline@nacoa.org.uk
Website: www.nacoa.org.uk
National Children’s Bureau (NCB)
The bureau promotes voices, interests and
well­being of all children and young people
across every part of their lives.
Address: 8 Wakley Street, London EC1V 7QE
Telephone: 020 7843 6000
Fax: 020 7278 9512
Website: www.ncb.org.uk
National Society for the Prevention of Cruelty
to Children (NSPCC)
This organisation is for children and young people
or anyone concerned about risk and abuse.
Address: Weston House, 42 Curtain Road,
London EC24 3NH
Child Protection Helpline: 0808 800 500
Textphone: 0800 056 0566
Website: www.nspcc.org.uk
Young minds
This is a national charity committed to improving the
mental health of all children and young people.
Address: 48­50 St John Street,
London EC1M 4DG
Telephone: 020 7336 8445
Fax: 020 7336 8446
Telephone: 0800 018 2138 (parent’s information)
Website: www.youngminds.org.uk
Young National Children’s Bureau
A free membership network for children and young
people which helps them to speak out about
important issues and decisions that affect them.
It is run by the National Children’s Bureau.
Address: 8 Wakley Street,
London EC1V 7QE
Telephone: 020 7843 6067
Fax: 020 7843 6306
Website: www.youngncb.org.uk

Counselling and
psychotherapy providers
Relate
A charity which provides counselling for individuals;
couples, young people from age 11 and families,
mediation, psychosexual therapy and training.
There is a sliding scale of fees from £15.
Address: 11 Althorne Way, Dagenham RM10 7AY
Telephone: 020 8593 7711
Fax: 020 8593 8111
E­mail: enquiries@relatenelondon.org.uk
Website: www.relatenelondon.org.uk
Careline
Phone counselling if you are in crisis and low­cost
individual counselling. It is for all ages.
Address: Cardinal Heenan Centre, 326­328 High
Road, Ilford IG1 1QP
Helpline: 020 8514 1177
(Monday to Friday 10am to 1pm
7pm to 10pm)
Telephone: 020 8514 5444
Fax: 020 8478 7943
Website: www.carelinkuk.org
Harman House
This is a charity which provides individual counselling.
Donations are encouraged. You can refer yourself.
Address: 3 Harman House, 341 Valence Avenue,
Dagenham RM8 3RA
Telephone: 020 8597 7686
Hate crime directory of services
Counselling and psychotherapy providers
15
Pathway Counselling
Pathway provides independent, individual
counselling for a fee.
Address: Oasis House, Essex Road,
Romford RM6 4JA
Telephone: 020 8590
(Monday, Tuesday, Thursday, Friday
9am to 12pm)
E­mail: pathwaycounselling@yahoo.co.uk
Phoenix Counselling Service
An independent organisation which provides
counselling for individuals, couples and groups.
There is a sliding scale of fees from £15 (with some
lower­cost places). There is an initial assessment fee.
Address: 494 Heathway, Dagenham RM6 4JA
Telephone: 020 8984 9887
(Monday to Friday 9am
to 9pm, Saturday 9am to 1pm)
E­mail: coordinator@phoenix­counselling.co.uk
Website: www.phoenix­counselling.co.uk

Hate crime directory of services
Crime, antisocial behaviour and support
16
Crime, antisocial behaviour
and support
London Borough of Barking and
Dagenham ­ Community Safety and
Preventative Division
Domestic Violence and Hate Crime Team
Specialist team dedicated to co­ordinating responses
to both domestic violence and hate crime.
Telephone: 020 8215 3010
Antisocial Behaviour Team
Antisocial behaviour can cover many things and can
mean different things to different people. Sometimes
it can be a serious and criminal act, such as drug
dealing racial harassment or physical violence.
However, it can also include loud music, barking
dogs, litter, verbal abuse and vandalism, which could
affect your quality of life. In general, antisocial
behaviour takes place when the behaviour of one
individual, a group of people or a family, seriously
affects the quality of life of others. This team knows
that this type of behaviour is committed by a few
people but that it can affect the lives of many, and
because of this take it very seriously and have a
range of options available to tackle it successfully.
Telephone: 020 8215 3010
Neighbourhood Management
Neighbourhood Management is about residents
working in partnership with service providers to
make local services more responsive to the needs
of your area. If you would like to speak to the
Neighbourhood Manager or Co­ordinator for your
area please contact Barking and Dagenham Direct
on 020 8215 3000.
Address: 3rd Floor Roycraft House,
Barking IG11 8HE
Metropolitan Police Community
Safety Unit (CSU)
The unit is committed to giving all victims of crime
a professional and sensitive service. It is responsible
for investigating hate crimes within Barking and
Dagenham, and domestic violence. Both male and
female officers, who are specially trained to deal
with these crimes, staff the unit.
Police Community Safety Unit: 020 8217 7746
Fax: 020 8217 5632
Website: www.met.police.uk/
barkinganddagenham/csu.htm
Hate Crime Third Party Reporting Sites
Victims of hate incidents and hate crimes can speak
to an independent, trained staff without having to
speak directly to a police officer or visit a police
station. In Barking and Dagenham we have three
third party reporting sites:

CARESS – Care in East London and Essex
Run support services for gay, lesbian, bisexual or
transgender individuals.
Telephone: 020 8220 0112
Helpline: 020 8220 0110
E­mail: caress@poboxes.com
Website: www.poboxes.com/caress
Opening times: Mon – Fri 10am to 6pm,
Sun 7pm to 10pm
Victim Support Barking and Dagenham
Trained local volunteers offer someone to talk to
in confidence, information on police and court
procedures, liaison with other organisations on
your behalf, information about compensation and
insurance matters as well as contact with other
sources of help.
The Witness Service offers information and support
to witnesses, victims, their families and friends in
every criminal court in Barking and Dagenham.
Address: Unit 5 St Georges Centre, St Georges
Road, Dagenham, Essex RM9 5AU
Telephone: 020 8595 4455 or 020 8273 2728
Fax: 020 8595 2244
E­mail: enquiries@victimsupport.co.uk
Website: www.victimsupport.org.uk/
barking­dagenham
National Helpline: 0845 30 30 900
Barking and Dagenham Racial Equality Project
Provides free confidential advice, information and
support.
Address: Harmony House, Baden Powell Close,
Dagenham, RM9 6XN.
Telephone: 020 8526 8200
Fax: 020 8526 8210
Hate crime directory of services
Crime, antisocial behaviour and support
17
Neighbourhood Watch
Aims to help communities create a safer
environment for everyone, young and old; lessen
the fear of crime and get neighbours talking to one
another again. We work closely with the police to
achieve these aims.
Telephone: 020 8227 5354
Support After Murder and Manslaughter (SAMM)
This organisation offers support to families and
friends who have been bereaved as a result of
murder and manslaughter. This is achieved through
the mutual support of others who have suffered a
similar tragedy.
Address: Cranmer House, 39 Brixton Road,
London SW9 6DZ
Telephone: 020 7735 3838
Website: www.samm.org.uk

Hate crime directory of services
Depression | Disability support services
18
Depression
Depression Alliance
This organisation provides information and support.
Address: 212 Spitfire Studios, 63­71 Collier Street,
London N1 9BE
Telephone: 0845 123 2320
E­mail: information@depressionalliance.org.uk
Website: www.depressionalliance.org
Fellowship of Depressives Anonymous
This is a self­help organisation run for and by
people suffering from depression.
Address: Box FDA, Self­help Nottingham,
Ormiston House, 32­36 Pelham Street,
Nottingham NG1 2EG
Telephone: 0870 774 4320
Fax: 0870 774 4319
E­mail: fdainfo@aol.com
Website: www.depressionanon.co.uk
Women Together
The group provides support, particularly for
depression, and outings.
Address: Romford YMCA, Rush Green Road,
Romford RM7 0PH
Telephone: 01708 454220
Disability support services
General
Carers
Providing information and services to carers if and
when they are needed.
Address: 15 Althorne Way,
Dagenham RM10 7AY
Telephone: 020 8593 4422
Fax: 020 8593 6660
Disablement Association
Provide information, support, services, transport
and resources for socially excluded people
and organisations.
Address: Pembroke Gardens,
Dagenham RM10 7YP
Telephone: 020 8592 8603
Fax: 020 8220 5266
Respond
A free helpline offering support, counselling and
advice to victims of learning disability hate crimes.
Address: 24­32 Stephenson Way,
London NW1 2HD
Helpline: 0808 808 0700
Monday and Thursday 2pm to 7pm
Tuesday, Wednesday and Friday
12 noon to 5pm
Statutory services
– learning disabilities
Community Learning Disability Team
The team provides counselling, home visits and
practical help to people with learning disabilities
who have depression. Referrals can only be made
by health professionals.
Address: Unit 2, St George’s Centre, St George’s
Road, Dagenham RM9 5AJ
Telephone: 020 8227 5432
Fax: 020 8227 5430

Statutory services ­ mental health
Advice and Brief Intervention Team (A&BIT)
Provides assessments which focus on solutions,
advice, guided self­help, phone support, social
prescribing, signposting, books­on­prescription and
onward referrals for people with common mental
health problems. Patients are seen in local medical
centres. They deal with people aged 18 to 65, who
are registered with a GP in Barking and Dagenham.
You need to recommend via a professional in
primary care – such as your GP or health visitor.
Address: Hedgecock Centre, Upney Lane,
Barking IG11 9LX
Telephone: 0844 600 1018
Fax: 0844 493 0103
Barking & Dagenham (NHS) Primary Care Trust
– Mental Health Commissioning
Address: The Clockhouse, East Street IG11 8EY
Telephone: 020 8591 9595
Fax: 020 8532 6380
Becontree Psychotherapy Service
Provides assessment, group, art, individual
and family therapy. The also provide professional
consultation and supervision. You have to live
in Barking and Dagenham and be referred by
Community Mental Health Team or Advice and Brief
Intervention Team.
Address: 508 Becontree Avenue,
Dagenham RM8 3HR
Telephone: 0844 600 1014
Fax: 0844 493 0207
E­mail: Becontree.day@nelmht.nhs.uk
Hate crime directory of services
Disability support services
19
Child and Adolescent Mental Health
Services (CAMHS)
Provide assessment, advice and support for
families with children with emotional, behavioural
or mental health difficulties. They deal with
children up to age 18 who live in Barking and
Dagenham or are registered with a GP in Barking
and Dagenham. They take referrals from GPs,
professionals or schools.
Address: 31 Woodward Road,
Dagenham RM9 4SJ
Telephone: 0844 600 1038
Fax: 0844 493 0278
Primary Mental Health Team
Helps children, young people and their families or
carers if the child or young person is suffering
significantly with emotional, behavioural or other
mental health problems. They provide brief
intervention, consultation and training and
education. They deal with children up to the age of
16, or 18 if at school or college. They take referrals
through the Child and Family Consultation Service
(CFCS) – see above.
Address: Riverside, Roxwell Road,
Barking IG11 0PR
Telephone: 0844 600 1040
The Listening Zone (TLZ) Young People’s
Counselling Service
Provide counselling and psychotherapy for people
aged 14 to 21 who live or study in Barking and
Dagenham. Drop­in service is available between
5pm and 6pm one day a week (phone for details
of which day). Interpreters are available and you
can ask a female, male, Asian or ethnic­minority
therapist. You can refer yourself or an agency
can refer you.
Address: c/o Eaststreet Information Shop,
20 East Street, Barking IG11 8EU
Telephone: 0844 600 1012
Fax: 0844 493 0287
(continued overleaf)

Hate crime directory of services
Disability Support Services
20
Community Mental Health Teams (CMHT)
The teams deal with anyone who is seriously
mentally ill or significantly vulnerable and at
significant risk. Although a referral from your GP
is preferred, an agency or carer can refer you and
you can refer yourself. When referring (by letter or
phone) please tell the team:
1 your name, address and date of birth;
2 a brief description of current difficulties
and symptoms;
3 past psychiatric history (if known);
4 any concerns about risk;
5 details of any medication;
6 your attitude towards being referred
if someone else is referring you; and
7 language spoken.
Barking Community Mental Health Team
Areas covered: Abbey, Eastbury, Gascoigne,
Thames, River, and Village wards. Monday to Friday
9am to 5pm.
Address: Hedgecock Centre, Upney Lane,
Barking IG11 9LX
Telephone: 0844 600 1019
Fax: 0844 493 0200
Dagenham Community Mental Health Team
Area covered: Albion, Chadwell, Eastbrook,
Fanshawe, Goresbrook, Heath, Manor, Marks Gate
and Triptons wards. Monday to Friday 9am to 5pm.
Address: Hedgecock Centre, Upney Lane,
Barking IG11 9LX
Telephone: 0844 600 1021
Fax: 0844 493 0200
Older Person’ Community Mental Health Team
Provides help and support for people aged 65 or
over who live in Barking and Dagenham and have
mental health need.
Address: Broad St Centre, Moreland House,
Dagenham RM10 9HU
Telephone: 0844 600 1016
Fax: 0844 493 0206
Travelling Day Hospital
A community based rehabilitation service for people
suffering from severe and enduring mental health
problems. They provide psychosocial support and
practical support at Curzon Centre (Bastable Avenue,
Barking, Monday to Thursday), St Andrew’s Hall
(Rogers Road, Dagenham, Friday) and at clients
homes. You can be referred as an inpatient by
Community Mental Health Team.
Address: Riverside, Roxwell Road,
Barking IG11 0PR
Telephone: 0844 600 1041
Marshalls Park Hospital
This hospital cares for and treats adults and elderly
people from Barking and Dagenham and Havering
who have mental health problems. The service is
provided by North East London Mental Health Trust.
They provide mental health inpatient acute services,
a rehabilitation unit and the main administration
block for the Mental Health Act and medical
records services.
Address: Marshalls Lane, Warley,
Brentwood CM14 5HQ
Telephone: 0844 600 1200
North East London Mental Health Trust
(NELMHT)
Provides mental health services in the London
Boroughs of Barking and Dagenham, Havering,
Redbridge and Waltham Forest. They provide a range
of specialist services including hospital­based
services and services in the community. They work
closely with local authorities and voluntary
organisations.
Address: Tantallon House, Goodmayes Hospital,
Barley Lane, Ilford IG3 8XJ
Telephone: 0844 600 1200
Website: www.nelmht.nhs.uk

Porters Avenue Mental Health Resource Centre
The centre provides daytime activities, outreach and
carer support to people aged 16 to 60 who live in
Barking and Dagenham. You can be referred by
social services, Community Mental Health Team
and a GP.
Telephone: 020 8270 6411
Fax: 020 8270 6723
Mental Health ­ general
HUBB
A user group for people in Barking, Havering
and Brentwood suffering mental health problems.
They provide advocacy, community support and
monitoring. They hold open meetings from 5pm
to 7pm on the first Thursday of each month at
Romford Baptist Church, Main Road, Romford.
The office is open Monday to Friday 9am to 4pm.
Address: 109 Rose Lane, Marks Gate RM6 5NR
Telephone: 020 8590 2666
Fax: 020 8590 2169
Mental Health Foundation
An independent organisation that aims to lead the
way in helping ordinary people manage their own
mental health. It finds the best example of how
new organisations help people with mental health
problems, and promotes their methods across the
UK. They do not provide services direct to the
public.
Address: 9th Floor, Sea Containers House,
20 Upper Ground, London SE1 9QB
Telephone: 020 7803 1100
Fax: 020 7803 1111
E­mail: mhf@mhf.org.uk
Website: www.mentalhealth.org.uk
Emergencies
Hate crime directory of services
Disability Support Services | Emergencies
21
Police
In an emergency dial 999.
Accident and Emergency
King George Hospital
Address: Barley Lane, Goodmayes IG3 8YB
Telephone: 020 8983 8000
Newham General Hospital
Address: Glen Road, London E13 8SL
Telephone: 020 7476 4000
Queen’s Hospital
Address: Rom Valley Way, Romford RM7 0AG
Telephone: 0845 130 4204
Emergency Duty Social Worker
Telephone: 020 8594 8356
Samaritans
Provides information and emotional support for
anyone in crisis or who is suicidal.
Administration contact: Upper Mill, Kingston Road,
Ewell KT17 2AF
Helpline: 08457 909 090 (24­hours)
Telephone: 020 8394 8300
Fax: 020 8394 8301
Textphone: 08457 909192
E­mail: admin@samaritans.org or
jo@samaritans.org
Website: www.samaritans.org

Hate crime directory of services
Hospitals | Housing, accommodation and homelessness
22
Hospitals
Barking Hospital
Address: Upney Lane, Barking IG11 9LX
Telephone: 020 8983 8000
Goodmayes Hospital
Address: Barley Lane, Goodmayes, Ilford IG3 8XJ
Telephone: 020 8983 8000
St George’s Hospital
Address: Suttons Lane, Hornchurch, RM12 6RS
Telephone: 01708 465000
Housing, accommodation and
homelessness
Borough Area Housing Offices
The housing offices provide housing management
services. They deal with enquiries about tenancy
matters (repairs, transfers and harassment) and
applications for council housing. Drop in or phone.
Barking
Address: Roycraft House, 15 Linton Road,
IG11 8HE
Telephone: 020 8215 3002
E­mail: barkingareaoffice@lbbd.gov.uk
Dagenham
Address: 2 Stour Road RM10 7JF
Telephone: 020 8215 3002
E­mail: dagenhamareaoffice@lbbd.gov.uk
Housing Advice Service
The service provides supported housing for:
• people with physical disabilities
• people with learning disabilities
• people with mental health problems
• people with drug or alcohol­related problems
• people at risk of offending
• people at risk or leaving care
• vulnerable women with children
• women at risk of domestic violence
• people with HIV or AIDS
• frail elderly people; and
• single people who need a lot of help
managing their housing.
Phone to find out if you are eligible.
Address: John Smith House, Bevan House,
Barking IG11 9LL
Telephone: 020 8215 3002
Email: housingadvice@lbbd.gov.uk
Website: www.lbbd.gov.uk

Accommodation and Resettlement Team
Telephone: 020 8215 3002
Homeless Persons Team
Telephone: 020 8227 3002
Out­of­hours emergencies
Telephone: 020 8594 8356
Crisis
Address: 60 Commercial Street, London E1 6LT
Telephone: 0870 0113335
Fax: 0870 0113336
E­mail: enquiries@crisis.org.uk
Website: www.crisis.org.uk
Groundswell
Works with organisations offering training, advice
and support to ensure that homeless people are
involved in decision making. Also offers groups of
homeless people who are running projects such as
a social enterprise advice and support.
Address: Groundswell, Elmfield House,
5 Stockwell Mews, London SW9 9GX
Telephone: 020 7737 5500
Fax: 020 7733 1305
E­mail: info@groundswell.org.uk
Website: www.groundswell.org.uk
Look Ahead Housing and Care
Provides accommodation at Knights Close,
Dagenham, and care and support for people with a
mental illness. Also opportunities to learn new skills,
build confidence and live independently.
Address: 1 Derry Street, London W8 5HY
Telephone: 020 7937 1166
Fax: 020 7937 8040
E­mail: info@lookahead.org.uk
Hate crime directory of services
Housing, accommodation and homelessness
23
Outlook Care
Provides care for people with learning disabilities,
mental health needs, physical disabilities, older
people and people with sensory impairments.
Services including outreach, activities, nursing care,
and residential care and supporting living at
Maplestead Road and Dagenham Road sites.
Address: Unit 6, Shelduck House,
Woodbrook Cresent, Radford Way,
Billericay CM12 0EQ
Telephone: 01277 633 163
Fax: 01277 657 172
E­mail: info@outlookcare.org.uk
Providence Row
Provides homelessness counselling, from “crisis
listening” to long­term one­to­one support for up to
two years. It is free to those who use the day centre
near Brick Lane.
Address: 80­82 Wentworth Street,
London E1 7SA
Telephone: 020 7422 6395
E­mail: info@prividencerow.org.uk
Website: www.providencerow.org.uk
Quaker Social Action
This organisation works to tackle poverty and social
exclusion in East London. Their practical help
includes housing.
Address: Bunhill Fields Meeting House,
Quaker Court, Banner Street,
London EC1Y 8QQ
Telephone: 020 7250 1511
E­mail: qsa@dial.pipex.com
Website: www.quakersocialaction.com
(continued overleaf)

Hate crime directory of services
Housing, accommodation and homelessness | Lesbian, gay, bisexual, transgender services
24
Shelter
Provides free, professional, independent advice and
support to anyone with a housing problem.
Address: 88 Old Street, London EC1V 9HU
Telephone: 0808 800 4444 (24­hours)
E­mail: info@shelter.org.uk
Website: www.shelter.org.uk
Transitional Health Support Team
Provides representation for health issues and
support with registering in primary care, and advice
through Citizens Advice. They help with refugees,
asylum seekers, travellers and homeless people in
Barking and Dagenham.
Address: John Smith House, Bevan House,
Barking IG11 9NS
Telephone: 020 8507 0185
Fax: 020 8594 4454
Women's Link
Free and confidential housing advisory service for
women in London.
Address: Women’s Link, Room 417, London Fruit
and Wool Exchange, Brushfield Street,
London E1 6EL
Advice line: 0800 652 3167
E­mail: advice@womenslink.org.uk
Website: www.womenslink.org.uk
YMCA
Provides hostels for young people aged 18 to 30
who are single, homeless, leaving care or prison or
who have support needs, as well as people needing
bed and breakfast and short­term accommodation.
There are support workers.
Address: Rush Green Road, Romford, RM7 0PH
Telephone: 01708 766 211
Fax: 01708 764 211
E­mail: info@romfordymca.org
Website: www.romfordymca.org
Lesbian, gay, bisexual,
transgender services
General
Barking and Dagenham LGBT Forum
Offers advice and support to the local LGBT
community. Meets on a monthly basis.
Website: www.bdlgbtforum.com
Black and Minority Groups
Big Up @ GMFA
A campaigning group at GMFA, the gay men’s
health charity, which leads on the development
and implementation of sexual health promotion
campaigns aimed at black gay men. The main
focus of the Big Up @ GMFA group includes
building black gay communities, providing targeted
interventions for the sexual and mental well­being of
African and Caribbean men who have sex with
men, and challenging homophobia and racism.
Address: Unit 43, Eurolink Centre, 49 Effra Road,
London SW1 1BZ
Telephone: 020 7738 6872
E­mail: gmfa@gmfa.org.uk
Black Gay Men’s Advisory Group
Formed in 2003, the Black Gay Men’s Advisory
Group is an independent group of black gay and
bisexual men of African and African/Caribbean
parentage working for and on behalf of other black
men who have sex with men. The group aims to:
• Empower black gay men to play a full part in
our society
• Challenge homophobia and racisms as they
impact on the lives of Black gay men
• Improve the delivery of services for black
gay men
• Develop a sense of community among black
gay men
E­mail: admin@bgmag.org.uk
Website: www.bgmag.org.uk

Jewish Gay and Lesbian Group
Provides an atmosphere of friendship and support
for Jewish gay men, lesbians, bisexuals and their
partners. Organises social, religious and informative
events for members and their guests. Acts as
ambassador between the gay world and the Jewish
world, trying to dispel ignorance and prejudice.
Address: BM JGLG, London WC1N 3XX
Telephone: 07504 924742
E­mail: info@jglg.org.uk
Website: www.jglg.org.uk
NAZ Project London ­ Kiss Group
Social group made up of women who identify either
as lesbian or bisexual and are of South Asian or
Middle Eastern descent.
Address: Palingwick House, 241 King Street
London W6 9LP
Telephone: 020 8741 1879
Fax: 020 8741 9609
E­mail: npl@naz.org.uk
Website: www.planetkiss.co.uk
Hate crime directory of services
Lesbian, gay, bisexual, transgender services
25
Hate Incidents and Hate Crimes
GALOP
Galop is London's lesbian, gay, bisexual and
transgender (LGBT) community safety charity.
They are a driving force in changing the way the
police work with our communities and give advice
and support to those affected by homophobic
and transphobic violence or hate crime.
Galop’s main services are:
• Helpline and advocacy
• Consultation and development of policy
• Training
• Research
If you have experienced, witnessed or know of a
hate crime incident in the Greater London area and
you would like to report it; you can do so visiting the
Galop website and completing the Report Form.
Galop can report information to the police on your
behalf; your details will be completely confidential
and, if you wish, you can remain anonymous.
Galop’s Shoutline
Galop also runs a telephone helpline service called
the Shoutline. You can use this to report
homophobia or transphobia or get advice on hate
crime you have experienced. Galop can help you
with the following:
• Free and confidential advice and assistance
• Advocate on your behalf with the police or
other organisations
• Report a crime to the police on your behalf
• Advise you about injunctions
• Provide you with details of LGBT­friendly solicitors
and police officers
• Make a complaint against the police
Galop’s telephone helpline is open at the
following times:
Mondays from 5pm to 8pm
Wednesdays from 2pm to 5pm
Fridays from 12noon to 2pm
A 24­hour answer phone service is available and
Galop will respond to messages. Shoutline can also
receive text messages 24­hours a day although they
can only respond to messages during the opening
hours stated. Galop welcome calls using the
RNID/BT TypeTalk service.
(continued overleaf)

Hate crime directory of services
Lesbian, gay, bisexual, transgender services
26
If you are a textphone user and want to call Galop
you should always put 18001 before dialing our
number. This will make sure a TypeTalk Operator
is brought onto the line.
To call Galop’s Shoutline using TypeTalk dial
18001 020 7704 2040
You can also arrange for Galop to call you using the
Type Talk service. Email Galop with your details and
they will do their best to contact you as required.
Address: PO Box 32810, London N1 3ZD
Helpline (Shoutline): 020 7704 2040
Telephone: 020 7704 6767
Fax: 020 7704 6707
Minicom: 020 7704 3331
Website: www.galop.org.uk/
Lesbian and Gay Coalition Against Racism
The Lesbian and Gay Coalition Against Racism
exists to create a visible anti­racist voice of lesbians
and gay men to help forge the unity needed to
defeat racism, fascism, homophobia and bigotry.
Address: C/o National Assembly Against Racism,
28 Commercial Street, London E1 6LS
Telephone: 020 7247 9907
E­mail: mail@lagcar.fsnet.co.uk
Website: www.naar.org.uk/lagcar
Housing
Albert Kennedy Trust
The Trust works to ensure that lesbian and gay
young people are able to live in accepting,
supportive and caring homes. The Trust provides
homeless teenagers (under 21) with lesbian or gay
homes where they can live and rebuild their lives.
In London: Albert Kennedy Trust, Unit 305a Hatton
Square, 16/16a Baldwins Gardens,
London EC1N 7RJ
Telephone: 020 7831 6562
Fax: 020 7405 6929
E­mail: london@akt.org.uk
Website: www.akt.org.uk
Stonewall Housing
Addresses the housing needs of lesbians and gay
men. Provides temporary, supported housing for
16­25 years old lesbians and gay men. Arranges
resettlement service for tenants moving on to
independent housing. Provides housing advice,
information, referrals and advocacy to lesbian and gay
people of any age. Carries out research and raises
awareness on housing for lesbians and gay men.
Address: Stonewall Housing, 2a Leroy Business
Centre, 436 Essex Road,
London N1 3QP
Telephone: 020 7359 6242
Advice line: 020 7359 5767
(Mon/Thu/Fri 10­1, Tue/Wed 2­5)
Fax: 020 7359 9419
E­mail: info@stonewallhousing.org
Website: www.stonewallhousing.org

Health and Sexual Health
CARESS
Offers care and support for those affected by
HIV/AIDS in Barking, Dagenham, Havering and
Brentwood. Mon ­ Fri 10am to 6pm, Sun 7pm to 10pm
Helpline: 020 8220 0110
Telephone: 020 8220 0112
E­mail: caress@poboxes.com
Website: www.poboxes.com/caress
GMFA – the gay men’s health charity
GMFA was established in 1992 and is the UK’s
leading charity dedicated to gay men’s health.
GMFA’s mission is to improve gay men’s health by
increasing the control they have over their own lives.
We believe that the best health promotion for gay
men comes from gay men themselves, and so we
use the knowledge and ideas of our 170 volunteers
(most of them gay men) to design and plan our
sexual health interventions.
GMFA have received international acclaim for
their Sex and Sexual Health website
(www.gmfa.org.uk/sex). Their other websites include:
• A detailed listing of sexual health services
available for gay men in London
(www.gmfa.org.uk/londonservices)
• An information resource for HIV positive gay men
(www.gmfa.org.uk/positive).
• A guide to gay sports and social groups in
London (www.gmfa.org.uk/theguide).
• All their sites can be accessed at www.gmfa.org.uk.
Annually, they deliver 1000 hours of free group
work to educate gay men in safer sex, and over the
last f14 years have provided courses for over 10,000
gay men. They currently provide a range of group
work interventions in London and across England
and Wales.
Yearly they deliver three new mass media campaigns
in the gay press to disseminate up to date
information regarding HIV and STIs to the gay male
community. In addition to this they distribute their
own health magazine, FS, free to London’s gay bars
and clubs to further educate gay men about
relationships, their bodies, general health and STIs.
GMFA also create sexual health interventions
specifically for black gay men in London.
Hate crime directory of services
Lesbian, gay, bisexual, transgender services
27
Address: Unit 43, Eurolink Centre, 49 Effra Road,
London SW1 1BZ
Telephone: 020 7738 6872
E­mail: gmfa@gmfa.org.uk
Website: www.gmfa.org.uk
NAZ Project London
NAZ Project London provides HIV, AIDS and sexual
health support services to the South Asian, Middle
Eastern, North African, Horn of African and Latin
American communities in London.
The project exists to challenge the myths and
prejudices that exist about and within these
excluded communities and to ensure that they have
access to culturally and linguistically appropriate
information, care and support.
Address: Palingwick House, 241 King Street,
London W6 9LP
Telephone: 020 8741 1879
Fax: 020 8741 9609
E­mail: npl@naz.org.uk
Website: www.naz.org.uk
Older People
Polari
Polari works strategically for better services and to
promote quality of life for older lesbians, gay men,
bisexuals and transgender and transsexual people.
Polari undertakes policy and strategy work with
local and national Government departments and
advises organisations on better services to and
inclusion of older LGBT people.
It also offers an information service (accessible by
phone, email or correspondence) for older lesbians,
gay men, bisexuals and trans people, to those who
support them, and older peoples’ services. Polari
doesn’t run services itself, and doesn’t give advice
or undertake case work, but may be able to help
find the advice or service that is needed. Please
note Polari is a tiny organisation and the phone is
not continuously staffed even during office hours.
Address: Polari Central House, 14 Upper Woburn
Place, London WC1H OAE
Telephone: 020 7255 4480
E­mail: policy@polari.org
Website: www.polari.org

Hate crime directory of services
Older People Support Services
28
Older People Support Services
Statutory Services
Initial Contact Service for Adults and Older
People (ICS)
This is the first point of contact for social services,
including for information, advice, assessment and
service information about adults and elderly people
who have disabilities.
Address: Room 94, Civic Centre,
Dagenham RM10 7BY
Telephone: 020 8215 3000
Fax: 020 8227 2397
Textphone: 020 8227 2462
E­mail: ics@lbbd.gov.uk
Website: www.lbbd.gov.uk
Older Persons Community Mental Health Team
Provides help and support for people aged 65 and
over who have mental health problems and live in
Barking and Dagenham.
Address: Broad St Centre, Moreland Road,
Dagenham RM10 9HU
Telephone: 020 8465 3628
Fax: 020 8465 3632
General
Action on Elder Abuse (AEA)
Works to protect vulnerable older adults by raising
awareness, education, promoting research and
collecting and passing on information. They provide
a national information and advice service and
guidance, and take action on abuse.
Address: Astral House, 1268 London Road,
London SW16 4ER
Helpline: 0808 808 8141
(9am to 5pm Monday to Friday)
Telephone: 020 8765 7000
Fax: 020 8679 4074
Website: www.elderabuse.org.uk
E­mail: enquiries@elderabuse.org.uk
Age Concern
Promote the well­being of all older people and
to help make later life a fulfilling and enjoyable
experience. They have an information line that
provides a service to:
• older people
• relatives and friends of older people
• professionals and carers
The basic advice provided on the information line
is available on this site in the form of fact and
information sheets.
Please browse through them to see if your
questions can be answered before contacting the
information line. They have over 40 helpful and
impartial factsheets, available individually or as
a complete set by subscription.
Address: White House, 884 Green Lane,
Dagenham, Essex RM8 1BX
Information Line: 0800 00 99 66
(Monday to Sunday 8am to 7pm)
Telephone: 020 8270 4946/7
Fax: 020 8270 4952
E­mail: enquiries@ageconcernbd.org.uk
Website: www.ageconcernbd.org.uk
Memory Lane Cafe
An activity centre open to all people of all ages with
dementia. It is run by Age Concern. Monday to
Friday 10am to 3pm, Sunday 12noon to 3pm.
Address: George Couch Centre, Althorne Way,
Dagenham RM10 7DF
Telephone: 020 8984 9940

Alzheimer’s Society
Provides information, support, advice and research
for people with dementia, their families and carers.
Address: Gordon House, 10 Greencoat Place
London SW1P 1PH
Helpline: 0845 300 0336
(Monday to Friday 8.30am to 6.30pm)
Telephone: 020 7306 0606
Fax: 020 7306 0808
Textphone: 08453 000336
Website: www.alzheimers.org.uk
E­mail: enquiries@alzeheimers.org.uk
Dementia Relief Trust
Promotes the needs of people with dementia
by supporting the work of Admiral Nurses –
specialist community mental­health nurses
who work with carers.
Address: 6 Camden High Street,
London NW1 0JH
Telephone: 0845 257 9406
Fax: 020 7847 7219
Website: www.fordementia.org.uk
E­mail: info@fordementia.org.uk
Hate crime directory of services
Older People Support Services | Parents and families
29
Parents and families
See also: Children and Young People
Adolescent Resource Team
The team work with young people and their families
to sort out specific issues so that young people can
continue to live at home. If a young person has been
given accommodation in an emergency, they will
work with them and their family to quickly sort out
any difficulties they are having and get the young
person back home. They will give young people
power by carrying out individual and group work so
they can help make decisions that affect them.
They will work with parents to help them
understand the needs of young people and help
them to develop strategies for coping with
challenging behaviour. Their specialist substancemisuse
worker will help young people to make
informed choices about drug and alcohol use.
Address: 127 Ripple Road, Barking IG11 7PB
Telephone: 020 8227 3915
Cry­sis Helpline
The organisation provides information and advice
for those with babies who are crying a great deal,
who don’t sleep and who are demanding. It is run
by volunteers.
Address: BM Cry­Sis, London WC1N 3XX
Helpline: 08451 228 669
(seven days a week, 9m to 10pm)
E­mail: info@cry­sis.org.uk
Website: www.cry­sis.org.uk
EastStreet
See Young People section

Hate crime directory of services
Parents and families
30
Homestart
This organisation supports parents with young
children who are struggling to cope. Volunteers
provide home visits to offer support, friendship
and practical help. They reassure parents that their
childcare problems are not unusual. They also
encourage parents strengths and emotional wellbeing
to benefit their children. They try to get the
fun back into family life.
Address: 18a Church Street,
Dagenham RM10 9UR
Telephone: 020 8270 6614
Fax: 020 8270 6615
E­mail: homestart@barkingdagenham.
freeserve.co.uk
Website: www.home­start.org.uk
Mama (Meet a Mum Association)
The association helps mothers who feel depressed
and isolated when their babies are born. They
provide advice, information, local support groups
and discussions.
Address: 74 Lillington Road, Radstock BA3 3NR
Telephone: 0845 120 3746
(Monday to Friday 7pm to 10pm)
Website: www.mama.co.uk
Miscarriage Association
Supports those affected by miscarriage, ectopic
or molar pregnancy. There is a national helpline,
a network of local support volunteers and a range
of leaflets and factsheets.
Address: c/o Clayton Hospital, Northgate,
Wakefield WF1 3JS
Helpline: 01924 200 799
(Monday to Friday 9am to 4pm)
Telephone: 01924 200 795
Fax: 01924 298 834
E­mail: info@miscarriageassociation.org.uk
Website: www.miscarriageassociation.org.ukl
National Childbirth Trust
The trust help all parents enjoy an experience of
pregnancy, birth and early parenthood which
enriches their lives and gives them confidence
in being a parent.
Address: Alexandra House, Oldham Terrace,
London W3 6NH
Breastfeeding line: 0870 444 8708
Pregnancy and birth line: 0870 444 8709
Local groups line: 0870 444 8707
Telephone: 0870 444 8736
Fax: 0870 770 3237
E­mail: enquiries@national­childbirth­trust.co.uk
Website: www.nctpregnancyandbabycare.com
Parentline Plus
This organisation supports anyone parenting a child.
They provide help, information and courses.
Address: Chapel House, 18 Hatton Place,
London EC1N 8RU
Helpline: 0808 800 2222 (24­hour)
Telephone: 020 7284 5500
Textphone: 0800 783 6783
(Monday to Friday 9am to 5pm)
Website: www.parentlineplus.org.uk
Stillbirth and Neonatal Death Society (SANDS)
The society for bereaved parents and families. They
press for improvements in care during pregnancy
and when a baby has died. They provide support
over the phone and through befriending, group
meetings and self­help information for those
affected by the death of a baby. Phone for details of
local branches.
Address: 28 Portland Place, London W1B 1LY
Helpline: 020 7436 5881
(Monday to Friday 9.30am to 5.30pm)
Telephone: 020 7436 7940
Fax: 020 7436 3715
E­mail: helpline@uk­sands.org
Website: www.uk­sands.org

Race and Faith Support Services
Barking and Dagenham Racial Equality Project
Providing free confidential advice, information and
support.
Address: Harmony House, Baden Powell Close,
Dagenham, RM9 6XN.
Telephone: 020 8526 8200
Fax: 020 8526 8210
The Monitoring Group
Provides legal, moral and practical support to
members of the Black and minority ethnic
community suffering racial harassment or policing
problems. Has a 24­hour emergency helpline for
issues relating to racial harassment and police
misconduct.
Address: The Monitoring Group, 28 Museum
Street, London WC1A 1LH
Emergency Helpline: 0800 374 618
Telephone: 020 7636 6000
Fax: 020 7631 1193
Website: www.monitring­group.co.uk
Hate crime directory of services
Race/ Faith Support Services
31
The Stephen Lawrence Charitable Trust
An educational charity whose mission is to promote
diversity in architecture and associated professions,
improve the educational achievements of black and
ethnic minority students, and help young people
find pathways out of poverty into sustainable,
rewarding careers in architecture, building
construction and other fields associated with
urban design and regeneration.
Address: The Stephen Lawrence Centre,
39 Brookmill Road, Deptford,
London SE8 4HU
Telephone: 020 8100 2800
E­mail: information@stephenlawrence.org.uk
Website: www.stephenlawrence.org.uk
Race on the Agenda (ROTA)
Race on the Agenda is an established and
innovative social policy think tank devoted to issues
that affect London's black and minority ethnic (BME)
communities. ROTA is committed to working
towards the elimination of discrimination and the
promotion of equality of opportunity and best
practice.
Address: Suite 101, Cremer Business Centre,
37 Cremer Street, London E2 8HD
Telephone: 020 7729 1310
Fax: 020 7739 6712
E­mail: rota@rota.org.uk
Website: www.rota.org.uk
Jewish Council for Racial Equality
Office based in Golders Green. Works to combat
racism and enhance community relations in the UK.
Active in three main areas: anti­racism education,
Black, Asian and Jewish dialogue and asylum and
refugee issues. This organisation does not offer
individual support to victims of racial incidents.
Telephone: 020 8455 0896
Fax: 020 8458 4700
E­mail: admin@jcore.org.uk
Website: www.jcore.org.uk

Hate crime directory of services
Rape and sexual abuse
32
Rape and sexual abuse
The Haven
Anyone in London who has been raped or sexually
assaulted can come to a Haven. Women, men and
children can all attend. The Havens, have specially
trained, experienced professionals who can give
you:
• medical help and advice
• counselling
• practical and emotional support
• disabled access.
The Havens can help you through the immediate
trauma and guide you along the road to recovery.
They can help you decide what you want to do next,
like whether you want to talk to the police or have
any health checks.
Website: www.thehavens.org.uk
Haven Camberwell
Address: Kings College Hospital, Denmark Hill,
London, Camberwell SE5 9RS
Telephone: 020 3299 1599
Haven Paddington
Address: St Mary’s Hospital, Praed Street,
London, Paddington W2 1NY
Telephone: 020 7886 1101
Haven Whitechapel
Address: The Royal London Hospital,
London, Whitechapel E1 5BD
Telephone: 020 7247 4787
Black Women’s Rape Action Project
Provides information for black, ethnic minority,
immigrant, migrant and refugee women in Britain
who have suffered rape, racist sexual assault, or
other forms of violence and harassment. It also
includes women who want asylum after being
raped in their country of origin. They provide selfhelp,
information, counselling and legal help.
Address: Crossroads Centre, 230a Kentish Town
Road, London NW5 2AB
Helpline: 020 7482 2496
(Monday to Friday 1.30pm to 4pm)
Fax: 020 7209 4761
E­mail: bwrap@dircon.co.uk
Website: www.womenagainstrape.net
Website: www.bwrap.diron.co.uk
Rape Crisis
Provides information for survivors, friends and family
to help access the services they need.
Address: PO Box 254, Hanley,
Stoke­on­Trent ST1 4RE
E­mail: info@rapecrisis.co.uk
Website: www.rapecrisis.co.uk
The Roofie Foundation (TRF)
A specialist agency dealing with the issues
surrounding drug rape and sexual abuse. Their
helpline provides information for victims of drug
rape and sexual abuse caused through drinks
being spiked.
Address: 1 Prime Parkway, Prime Enterprise Park
Derby, DE1 3QB
Helpline: 0800 783 2980 (24­hours)
Telephone: 01723 367251
E­mail: trf@roofie.org.uk
Website: www.roofie.com

Refugees and asylum seekers
Harmony House
This organisation provides education, training and
childcare for refugees and asylum seekers and the
local community.
Address: Baden Powell House,
Dagenham RM9 6XN
Telephone: 020 8526 8200
Fax: 020 8526 8210
E­mail: enquiries@harmonyhouse.ac.uk
Mapesbury Clinic
This clinic provides counselling, advocacy and
information for refugees and asylum seekers in their
own languages. It is free for people aged 18 and
over. Help with travel and expenses may be available.
Address: 20 Lonsdale Road, London NW6 6RD
Telephone: 020 7644 6250
Fax: 020 7644 6241
E­mail: clinic@minstercentre.org,uk
Website: mapesburyclinic.org.uk
Medical Foundation for the Care of Victims
of Torture
The foundation provides clinical expertise to treat
and consult torture survivors, including medical and
psychiatric consultation, psychological treatment,
adult and child psychotherapy, counselling, marital
and family therapy, physiotherapy, group work,
social casework and advice. The service is free.
You can download a referral form from their
website. Monday to Friday 9am to 7pm.
Address: 111 Isledon Road, London N7 7JW
Telephone: 020 7697 7777
Fax: 020 7697 7799
Website: www.torturecare.org.uk
Hate crime directory of services
Refugees and asylum seekers
33
National Asylum and Support Service (NASS)
This is a department of the Home Office which
provides support, while applications are being
considered, to asylum seekers who would
otherwise have no financial help.
Telephone: 0845 602 1739
Refugee Therapy Centre
Provides psychotherapy, counselling and support
in community languages to refugees and asylum
seekers. Priority is given to children, adults
and families.
Address: 40 St John’s Way, London N19 3RR
Telephone: 020 7272 2565
Fax: 020 7281 8647
E­mail: reception@refugeetherapy.org.uk
Website: www.refugeetherapy.org.uk
Transitional Health Support Team
Provides support with registering in primary care,
and advice sessions from Citizens Advice. They
deal with refugees, asylum seekers, travellers and
homeless people in Barking and Dagenham.
Address: John Smith House, Bevan Avenue,
Barking IG11 9NS
Telephone: 020 8507 0185
Fax: 020 8594 4454

Hate crime directory of services
Stress and Trauma | Young People
34
Stress and Trauma
See also: Anxiety and Depression
Assistance Support and Self­help in Surviving
Trauma (ASSIST)
This charity offers confidential, emotional support
and information to individuals and families affected
by trauma.
Address: 11 Albert Street, Rugby,
Warwickshire CV21 2RX
Helpline: 01788 560800
(Monday to Friday 10am to 4pm)
Telephone: 01788 551 919
E­mail: help@assist­trauma­care.co.uk
Website: www.trauma­stress.freeserve.co.uk
International Stress Management Association
(ISMA) UK
A charity with a team of professional members from
many backgrounds. They promote knowledge and
best practice in preventing and reducing stress.
They set professional standards to benefit individuals
and organisations using the services of their
members.
Address: PO Box 26, South Petherton TA13 5WY
Telephone: 07000 780 430
Website: www.isma.org.uk
Young People
See also: Children and Parents and families
Chrysalis Counselling Service
The service provides free counselling for ages
13 to 19.
See Counselling and psychotherapy providers section
Connexions
The organisation provides information and advice
for people aged 13 to 19 on careers, learning,
health – including mental well­being, housing, work,
money, relationships, rights, travel and bullying.
Visit the website for local Connexions shops.
E­mail: info@londoneastconnexions.co.uk
Website: www.yourroutes.co.uk
EastStreet
This organisation provides advice and support on
anything for people under 25. Services include:
• Young people’s Substance Misuse Service;
• “Healthwise” – drop­in contraception and sexualhealth
service
(Monday 3.30pm to 5.30pm,
Thursday 4pm to 5.30pm);
• Streettalk project Monday to Friday mornings –
for those not in education or work, which
promotes personal development and leads to an
OCR qualification (Oxford Cambridge and RSA
Examinations) is a leading UK awarding body,
committed to providing qualifications that engage
learners of all ages at school, college, in work or
through part­time learning programmes to
achieve their full potential.
Address: 20 East Street, Barking IG11 8EU
Helpline and textphone: 020 8270 4646
Fax: 020 8270 4651
E­mail: info@eaststreet.org.uk
Website: www.eaststreet.org.uk

National Youth Advocacy Service (NYAS)
This is a national charity providing representation,
support and information to children, young people,
parents, carers and professionals.
Address: 99­106 Argyle Street,
Birkenhead CH41 6AD
Helpline: 0800 616 101
(Monday to Friday 8am,
Saturday 10am to 4pm)
Telephone: 0151 649 8700
Fax: 0151 649 8701
E­mail: info@nyas,net
Website: www.nyas.net
Pace Youthwork
Low­cost counselling and support for lesbians,
gay men and bisexuals age 25 and under.
Address: 34 Hartham Road, London N7 9LJ
Telephone: 020 7700 1323
E­mail: info@outzone.org
Website: www.outzone.org
Papyrus
This group provides resources and support for
those dealing with suicide, depression or distress –
particularly teenagers and young adults. They help
prevent suicide and improve mental health in young
people. They also provide self­help for parents of
young people who have committed suicide.
Address: Lodge House, Thompson Park,
Ormerod Road, Burnley BB1 2RU
Telephone: 01282 432 555
Fax: 01282 432 777
E­mail: admin@papyrus­uk.org
Website: www.papyrus­uk.org
Hate crime directory of services
Young People
35
HOPElineUK
The group provides support, practical advice and
information to anyone concerned that a young
person they know may be suicidal.
It is run by Papyrus.
Helpline: 0870 1704 000
(Monday to Friday 7pm to 10pm,
Saturday and Sunday 2pm to 5pm)
Ralateen
A counselling service for young people aged
11 to 19 (or up to 25 if in full­time education).
They operate from some schools in Barking and
Dagenham (and Havering) and at Althorne Way.
Address: 11 Althorne Way, Dagenham RM10 7AY
Telephone: 020 8593 7711
Fax: 020 8593 8111
Youth Access
A national service membership organisation for
young people’s information, advice, counselling
and support services (YIACS).
Address: 1­2 Taylors Yard, 67 Alderbrook Road,
London SW12 8AD
Telephone: 020 8772 9900
Fax: 020 8772 9746
E­mail: admin@youthaccess.org.uk
Website: www.youthaccess.org.uk
(continued overleaf)

Hate crime directory of services
Young People
36
Youth Offending Service
The team, which includes a community psychiatric
nurse, Connexions advisors and careers advisors,
seeks to improve the lives of young people at risk of
offending and social exclusion and those within the
criminal justice system. The team aims to reduce
high levels of young people in custody and to allow
equal access to services for all young people.
All agencies are involved and include staff from police,
probation, social services, education and health.
Address: Bridge House, 150 London Road,
Barking IG11 8BB
Telephone: 020 9227 3998
Fax: 020 8227 3690
YWCA Vineries – Young Women’s Project
The project provides opportunities, support and
information to young people (aged 11 to 30)
who are economically, educationally and socially
disadvantaged or at risk, vulnerable and isolated.
Programmes and workshops to help you move
forward in your personal life.
Address: The Vineries, 321 ­ 329 Heathway,
Dagenham RM9 5AF
Telephone: 020 8593 3931
E­mail: Dagenham@ywca.org.uk
Website: www.ywca­uk.org.uk/dagenham
We would like to thank the following organisations for the support and guidance
they have offered in developing the new borough response to hate crime.
• CARESS Care in East London and Essex • Barking and Dagenham Disabilities Forum
• Barking and Dagenham Racial • Local Authority BMER Staff Network
Equality Project • Local Authority LGBT Staff Network
• Victim Support Barking and Dagenham • MPA led Race Hate Crime Forum
• Barking and Dagenham Metropolitan Police • Stop Hate UK
• Barking and Dagenham Primary Care Trust • Galop
• Barking and Dagenham Lesbian Gay • Anita Jakhu Associates Ltd
Bisexual and Transgender Forum(LGBT)
• Barking and Dagenham Domestic
Violence Forum

London Borough of Barking and Dagenham
Call direct on 020 8215 3000
Out of hours emergencies only
Phone. 020 8594 8356
Fax. 020 8227 3470
E­mail. 3000direct@lbbd.gov.uk
Web. www.barking­dagenham.gov.uk
in partnership with
London Borough of Barking and Dagenham uses
reasonable efforts to make sure information in this
publication is true and correct at the time of going to
print. However information is subject to change from
time to time.
Reproduction in whole or in part is strictly forbidden
without prior permission. ©2010 London Borough of
Barking and Dagenham.
Publication reference number. MC6026
Date. March 2010