cruising guide - P&O Cruises

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day of
embarkation
Cashless cruising with your Cruise Card
P&O Cruises offers cashless cruising using a ship-issued cruise card, allowing you to sign for all your on
board purchases, which are charged to your on board account. Please sign the back of your Cruise Card
straight away.
Please note, the currency used on board is Australian dollars (AUD). Your cruise card also acts as your
security pass to leave and reboard the ship at ports of call.
Settling your account
Simply register your credit card (Visa, MasterCard or American Express) or debit card (Visa or MasterCard)
when you check-in at the terminal. Debit cards may act as a credit card, whilst using the available funds in
your bank account.
By electing to use your credit or debit card, you are automatically registered for Express Check-Out. This
means there is no need to visit Reception to settle your account. An itemised statement will be delivered
to your cabin on the morning of disembarkation.
P&O Cruises uses a ‘pre-authorisation’ system to charge credit and debit cards for on board accounts. This
system places a daily ‘hold’ on your credit or debit card, for the amount you have spent each day. This
ensures people do not overspend their available credit or funds. At the end of the cruise, the total amount
spent during the cruise is charged to your card, as one payment, and the daily holds are released. Please
note, some banks hold pre-authorisation funds for up to 30 days. We strongly recommend you check your
bank’s authorisation process prior to embarkation.
Pre-paid Visa cards and Travelex Visa cash passports are not accepted on board. Please be aware there are
no EFTPOS facilities available on board our ships.
If you do not have a credit or debit card, you can activate your on board account by paying a minimum
deposit of AUD300 per person (cash or travellers cheques are accepted) at Reception. Parents/guardians
can nominate an amount for children.
Your account must remain in credit during the cruise and all on board accounts must be settled before you
leave the ship.
Automatic Teller Machines (ATMs)
ATMs are available on all P&O Cruises ships; fees may apply and access is subject to satellite signal availability.
Day of embarkation
Tourist Refund Scheme (TRS)
The TRS enables you to claim a refund for the Goods and Services Tax (GST) and Wine Equalisation Tax
(WET) that you paid on goods you have purchased in Australia. You can claim the TRS from Customs at
embarkation after you have checked-in. This can be done at the last Australian Port. For more
information, please refer to the Australian Customs Service website, www.customs.gov.au. For purchases
in New Zealand, there is no provision for travellers to obtain a refund of GST on their goods when they
leave the country.
Visitors
Family and friends are welcome to share in your excitement and wave farewell from the cruise terminal.
Due to security reasons, they will be unable to come on board with you.
Luggage
All luggage will be security screened by an x-ray machine at embarkation.
We recommend no more than 2 bags per person. Each bag can be no bigger than 140cm x 60cm x
40cm and weigh no more than 32kg. It is important to remember airlines may have different luggage
restrictions. Please note, all luggage must be stowed in your cabin.
Luggage labels have been included in with your eTickets. Please print as many as you need, complete the
necessary information and attach these to your baggage prior to arriving at the wharf.
You can find out your cabin number on ‘Cruise Personaliser’ at pocruises.com.au or pocruises.co.nz, and
it should be displayed on your eTicket. Alternatively, P&O Cruises staff will be able to advise you of your
cabin number when you check-in on the day of sailing.
If you are flying to or from the ship on P&O Cruises’ nominated flights on the day of sailing, it is vital every
item of luggage has a P&O Cruises identification label on it to assist us in transporting your entire luggage
to and from the ship. Airline luggage restrictions apply to passengers flying before or after their cruise.
Aviation Security Measures for Carry-on Baggage at International Airports
To increase your safety, there are new rules for taking liquids, aerosols and gels on flights into and out of
Australia. These rules also apply when transiting on international flights within Australia.
These rules are necessary to protect you from the threat of liquid explosives.
Each container of liquids, aerosols or gels in your carry-on baggage must be 100 millilitres/grams or less.
All the containers must be sealed in a transparent, one-litre plastic bag. You are only allowed one plastic
bag per person. For more information on clear resealable bags please see the frequently asked questions
section of the website listed below.
You may still carry on board prescription medicines. Baby products and non-prescription medicines
necessary for the flight are also allowed. Proof of need may be required.
When you get to the screening point, you will have to surrender any liquids, aerosols or gels greater than
100ml/g that you still have with you, including duty free. Random frisk searches are part of the screening
process. For further information, please visit: www.travelsecure.infrastructure.gov.au
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